The clinical staff at Reach were great during our time at Reach. They were always helpful and caring. Ann Morris was my doctor and she was absolutely amazing! We had 2 unsuccessful transfers before our successful 3rd transfer (baby Harmon is due Nov 2024). Even through the hard times Ann Morrris helped me through it and she researched/tested to make sure she did everything in her power to help my transfer be successful. So thankful for her! The only complaint we had was the business office. They were not on top of things and my husband had to be our advocate in that area.
I have been a patient at REACH since 2018 and my experience has been amazing. Today took the cake! I spoke with Linda in billing and she was so kind. She took the time to break down my charges from 2022 to current and clarified exactly what my insurance covered. She gave me space to ask questions and did not rush our conversation. It was truly affirming and empowering to gain a clear understanding of my financial obligations while receiving treatment. I am so grateful to the office and medical staff at REACH for playing such an important role in helping my wife and I become parents.
I had a good experience 24 years ago but things have changed! My daughter had an appointment on Friday that she paid $375 for. She was seen for 20 minutes by PA and not offered the ultrasound she had to pay for upfront. She was then rushed in to spend 10 minutes with the financial office who explained they would need $10k to get started. It’s a shame people are rushed in and out like a fast food restaurant and not given the time or services they pay for upfront. She will not be back after this experience. Find a Dr that cares about helping you instead of rushing people in and out and charging for services they don’t receive.
As another reviewer shared, I showed up to an appointment and told me could not see the provider due to an outstanding balance.Come to find out, the billing department made an error and applied a pre payment required for a specific procedure to a different balance therefore resulting in a balance for a procedure I knew I had paid.I had to agree to pay the balance on the spot in order to see my provider and of course the receptionist had no idea what was going on and the billing department could not be reached.In my opinion, the experience with the billing process/ department alone is reason to seek treatment at a different clinic.
Our first couple appointments with one of the PAs went well, then it went downhill quickly from there.During our 3rd appointment, I had imaging done by a tech and never saw the PA. In fact, to my knowledge, the imaging was never reviewed by a PA, NP, or MD. My imaging documentation stated that I had an endometrioma, but Ive never even had the necessary exploratory surgery to confirm that I have endometriosis to begin with. Half of my blood test results were delayed for several weeks beyond the estimated timeline they provided, and we were never contacted for follow-up or review of my imaging or test results. I asked to have my images sent to my regular GYN, and all they sent was the documentation, which was completed poorly and insufficiently. So, I had a complex ovarian cyst with a history of cancer in my family, and ZERO follow-up and failure to share the images upon my request.Additionally, we received a bill from the genetic testing company, 8mo after our appointment, for $2,600, after REACH estimated a price of around $200 when they consented us for testing. We went back and forth with REACH for several weeks before getting this resolved. The billing department was helpful, but the clinical team was not following up on recoding the charge.Overall, our experience left us feeling neglected and incredibly frustrated. My husband and I are both healthcare providers, and we were extremely disappointed and confused by their methods of operation and the treatment we received (or, more accurately, the treatment we didnt receive). We will not be returning.
I feel like I want to shout at the top of the mountain that I absolutely love REACH and the team but this is the best I could do LOL. I have struggled with infertility for 14 years. About 8yrs ago my husband and I decided to speak with a fertility specialist here in Idaho where we live. After 3 failed IVFs and 3 Miscarriages we thought it wasnt in the cards for us. I didnt feel supported or felt like my fertility doctor truly wanted to help me have family. They never wanted to do any testing to see why I couldnt carry, they were always so rude, the billing dept was so unprofessional and could never keep our file straight. It was so frustrating because there is no other fertility clinic Idaho. It’s truly sad to have felt this way considering everyone in their office had been through infertility and I would have thought there would be more compassion. I felt like a number and not a human. I still had 6 embryos out of 12 and I didnt want to give up. My cousin who lives in NC said she would be honored to carry my baby for me. I was so nervous to start this process all over again because of my previous experience. I went to google and started my search. I found Reach on google and read the reviews and felt this was where I wanted to go. From the start the staff at Reach were so nice and welcoming. On my first call over video with Dr. Ann Morris I felt a calmness, she was willing to do testing for me and deep dive into why I was unable to carry to full term. Thinking of my age and everything I had already gone through, I felt that surrogacy was my best option. After our call I felt so excited to start this process but also alittle scared because again...past experience. I can say that I have never felt more cared for then I did at Reach. I transferred my embryos from Idaho to NC and I was ready to begin this journey. I flew to NC for the embryo transfer and I was blown away. The staff welcomed us with open arms and they were so nice. I was so shocked when I got to see MY embryo go into the tube under a microscope, TEARS!!!! How beautiful! I mean right there on the big screen were my little babes and I was in awe. 7 months later we are so excited that our baby girl will make her entrance into the world in 2 short months. I can never thank Dr. Ann Morris and her team for what they have done for me and my family. From the nurses, to scheduling, to billing everyone treated me like a human and you could truly tell they cared about you and wanted this to be successful. They really understand the struggle of infertility and they provide that extra TLC. So THANK YOU Reach for this beautiful experience and helping me get my miracle baby. I will sing your praises till my dying day.
The Langtree Location shows a lot of favoritism. The provider and nurse lie and are very selective with patients and staff. The nurse knew nothing of sterilization protocols . The provider shows favorable to the nurse and doesn’t know how to work with diversity. This is not an equal opportunity place and the provider loudly announces how all she needs to do is speak with the executive director and will get her way. She speaks poorly of management and other providers and nursing staff.In over 20 years I have not ever worked with bullying and harassment on a day to day basis.These individuals are young and have a lot to learn in the field bc in another practice this would not fly for any of them as it is unacceptable behavior.They have met the right one bc I’m prepared to go all the way .The fact that the executive director also has no clue his name is being thrown poorly is disbelief and the fact that he did not even take the time to meet with me.Basically he is being placed as an individual who caters to this privileged provider who is selective with whom she provides treatment . Not sure if he is even aware of how she speaks of him catering to her needs above the other providers . Her nurse does several errors and always forgiven and laughed off about it bc the provider says it’s just her generation. (Unacceptable anywhere else especially if giving verbal orders and RN is forgetting them).The fact that this provider harassed me daily and doesn’t know how to work with another race . She is so rude and shows her racism. (Unacceptable behavior and definitely such an uncomfortable feeling daily ).She undermines her nurse but since her nurse is young (the nurse accepts the behavior).i will say this . Charlotte office is much better . HR needs to look into lots of this and management needs to be more aware that they slander and make fun of her with every moment they get .The nurse feels overwhelmed but gets away with so many errors but critiques others . Other RN’s help her and she critiques them as well for jumping in and assisting. The RN is not a trainer , I observed this and her struggle with training . She has a lot to learn as a young RN and doesn’t help that her NP provider has taught her rude and bad behaviors.Very unprofessional and when I say I have not ever encounter such bad behavior. I let it flow bc I have respect and respect doesn’t stop at the door of a work place .However they chose the right one bc I’m going all the way with this matter .Discrimination is a huge no no and the fact that she chose to bully and end my employment bc I would not cater to her bullying and harrasment and that the company itself will allow this . The Nurse practitioner has a lot of growing up to do and in this field she definitely has to learn to work with minorities and she must also learn her HIPPA violations along With knowing OSHA policies as well. She isn’t fair to other providers either .Sadly it was a place I wanted to be a part of for such a rewarding part of people’s lives . Women’s health and healthcare is important . It’s why I have remained in healthcare . Everyone encounters something in their career and it’s so unfortunate that I thought so highly of this place and looked passed their reviews .
The whole team at Reach is friendly, professional and caring. After running through hoops to get billing resolved with a third-party company, Linda got to it and handled it in such a timely manner. Thank you for your help and patience!
My experience with REACH Charlotte has been nothing but amazing! Dr. Katz and his whole team have been amazing, they helped me achieve my number one goal and that was to be a Mommy!!! They are all so selfless and amazing at REACH, I would recommend Dr. Katz and REACH to anyone struggling with fertility. I want to Thank each and every one of the people that were on my team, everyone went above and beyond! Every PA, Doctor, Nurse, CMA, lab techs, ultrasound techs, are all AMAZING! I can not say it enough! Thank you all so much!!!!!
Simply not enough words to describe how wholesome our experience was at REACH! The staff, the communication, and the genuine energy you feel throughout your entire time here is truly special! They will forever hold a special place in our heart! We love Grace, Holly, Gillian, Haley, and Jabrea so very much! Choose REACH for all your fertility needs, you won’t regret it!
Could not have asked for a better experience with Taylor and the entire Reach team. Every step of the way was professional, caring and responsive. Five stars, would go back for another baby.
My last name was different but you wont change it. I have called 5 times to have my name and address updated and you cant even do that. HORRIBLE PLACE!!! They won’t stop trying to bill me when I had legit a 10 mins consultation. HORRIBLE. My insurance has contacted this place so many times to get a simple error corrected and they wont. Never go here because they have caused nothing but stress to my life.
We have absolutely loved our experience with REACH. All of the staff has been incredibly kind, helpful, and knowledgeable. They’ve been great about answering all our questions, explaining things, and were very accessible through the portal. After a year of trying we are finally pregnant and so thankful for all of their help and guidance. And as an LGBT couple, we always felt welcome and supported. Highly recommend!Karen and Allison
My experience with REACH has been amazing . My team was excellent (TAYLOR ,JABREA ,HOLLY ,TYESHA ,SHIKARA ,BRILEA CAPRI ,HAILEY ,LUCY. These ladies were all amazing fyi this is what u call a team . #babytimothy2025
I would love to start off by saying by far has this been the absolute best experience ever. All the nurse and doctors there really care about you. The insurance department is amazing as well. They keep you very informed they check on you throughout the process. I’m hoping to finish this with a beautiful baby in the end. I just want you at Reach to know how lucky I’ve been to be part of this journey 💜 thank you for everyone that has helped make sure I’m not stressed out and all the 100s of questions I send in the chart 💕
The road to getting pregnant when you feel like youve exhausted what feels like all your options can be emotionally and physically exhausting, but after first contacting REACH and meeting with Taylor Holt we were very hopeful. After two IUIs, we ultimately decided to pursue IVF and had success with our first transfer. The entire team at REACH has been incredibly supportive and have always been easy to get ahold of for what feels like a million questions and concerns that can arise when going through these processes. We are excited to be graduating from REACH but are sad to say goodbye to the team that has been so helpful along the way. Thank you for all your team has done for us! Highly recommended.
I would give reach zero stars if I could. Saw Dr. Katz once virtually and proceeded with one unsuccessful round of IUI. The entire experience here start to finish was bad. I never leave reviews but feel compelled to help other women avoid this place. My first visit to the office and the receptionist left me sitting in the waiting room for over an hour staring at me. They called me to see if I planned on attending my appointment that day. How do you not check your lobby first? Every experience was cold, you feel like just a number and they are just there to collect your money. The billing department is an actual joke. Illegal double billings, not properly filing insurance claims. I am still fighting charges from April 2022 where they double billed.
REACH has been phenomenal since our first interaction over the phone. The staff are so professional, quick to respond, and make you feel genuinely cared for. They got us in for an appointment the same week we called inquiring. They listened to us and what we needed/expected and valued our opinions throughout our infertility journey. Grace Perez, Gillian Dawkins, and team are top notch professionals. We are now 12 weeks pregnant with our little one after only being at REACH for 3 months. They truly took part of the stress of infertility away from us by knowing we were in such good hands. As grateful as we are to have graduated REACH, we were sad to leave such a quality facility and staff. We highly recommend them!
REACH has been through this journey with me. Taylor has been wonderful to work with, and her team, especially Lucy, has been amazing. This has been a long road, but they have been so helpful and caring throughout the entire process. I joke that Lucy (the nurse) was my therapist at times, because I was always messaging her and asking her questions to help ease my anxieties. I highly recommend REACH and this team. They have made this process a meaningful experience, and we are so happy to be welcoming our baby next Feb 2024 …over 5 years in the making! Thank you REACH
I cannot share enough wonderful thing about REACH & their team! From the staff that greets you when you walk through the door to the doctors, nurses & embryologists team… they are your cheerleaders, your hope when you feel like giving up, your peace of mind to remind you to trust the process. I have had the pleasure of being with REACH since 2019. Ive had multiple rounds of treatments and every step of the way I felt supported by the nurses and doctors at REACH. I recently had a successful embryo transfer and we are excited that we are pregnant with our second REACH baby! REACH gave my husband and I a chance to have a family & we will be forever grateful for them! Dr. Whelan was my doctor and he is extremely knowledgeable. He takes the time to explain things including the research that backs up the decisions he makes for your treatment plan. Another REACH team member that always helped and made me feel so comfortable was Taylor Holt. All the nurses that I interacted with have been a tremendous help by answering all my questions and guiding me in the right direction. I love the new Ballantyne location. It is a beautiful office space with the nicest & newest technology! I truly cannot brag enough about REACH & their staff.
Going into this journey I was extremely nervous however gratitude fills my heart as I reflect on my journey with Reach Fertility Clinic. Their unwavering support, accommodating approach to scheduling, and insight guidance have not only eased the complexities of fertility treatment but have also created a meaningful and compassionate experience. The professionalism and commitment displayed by the staff set a commendable standard in healthcare. I am sincerely thankful for the expertise and genuine care they bring to each step of this journey. Taylor and Anne were great along with all the staff in between.
My experience there was great, staff were very friendly. Communication and appointments were reliable and quick. I wanted to do a review because when I was looking for a fertility doctor to go to back in January, the reviews for REACH were not good, but it was the only fertility place that could see me the soonest. I’m so glad I didn’t go off the reviews and decided to try the place for myself. A BIG THANK YOU to staff and Dr Katz, we were successful our first round of IVF, currently 26 weeks! Our greatest dream has come true!! If you are looking for a fertility doctor I strongly recommend this place! And Dr Katz. Total Timeline from consult to transfer was Jan 02- Jun 26th! Good Luck!!
Its the Friday before New Years Eve, and I just spent 1 hour on the phone with REACHs billing department. Linda Davis, who helped me, spent an inordinate amount of time walking me through 14 months of billing history to answer my questions and ensure I knew how and to what services my money was applied. She displayed true patience and kindness, because I know my questions and concerns were confusing and poorly worded, but Linda never made me feel that I was an imposition. Fertility treatments are expensive, especially when your insurance provider doesnt cover IVF, and it means the world to deal with an organization that is committed to making sure you understand where every cent goes.
My experience with REACH was a amazing this time around. Everyone was prompt in care answered all my questions and really made sure I got what I needed. DR. Whelan and his whole team is phenomenal 👏🏾 I didnt get to see him before I got my Golden Ticket 🤗 but Im glad that him and his team really did go above and beyond. Ill be seeing them again soon!
Emotions run high for the patients/couples in this business. No one understands that as much as those who are initiated into the world of infertility. My wife and I fought to be parents for 11 years before REACH made our dream come true. Now we have a beautiful healthy baby boy and another on the way. Stay the course you all, maintain hope. This is a wonderful group of people to help you meet your goal.
My whole experience here has been amazing, the staff and the support I felt throughout this journey has been incredible. Reach has been up front and helpful with everything and I am happy to say that I am currently pregnant after my very first iui.
(Re-sharing after my review was deleted)I had a consultation with Dr. Wing a few weeks ago, and initially, everything seemed promising. However, things took a downturn afterwards. Last year, we underwent external monitoring at REACH through a different clinic. Unfortunately, due to their inefficiency, they sent the bill to the wrong insurance. Fast forward to this year, I transitioned to becoming a patient at REACH, only to receive an email at 4:30 PM on the day before my biopsy appointment, informing me that it had been canceled due to non-payment.I reached out via the portal, and my call was returned by Chaquetta Bolden. I cannot adequately express how disappointed I am in her rude, mean, and disrespectful behavior. She left me in tears, leading me to the decision of immediately canceling all treatments with the clinic. I couldnt help but reflect on how fortunate I am to have spared myself further frustration by discontinuing my treatment at REACH. If this is the manner in which the clinic chooses to present itself, I am resolute in my decision not to engage their services or recommend them. Its clear now why they have received negative reviews, and unfortunately, their behavior aligns with those discouraging standards.Prioritize your hard-earned money and seek out an alternative clinic. My desire to have a child certainly doesnt mean I should tolerate such unacceptable conduct.
My experience here has been one of a kind. Tried on my own for more than a year and got pregnant on my second cycle. Amazing staff, amazing doctors. My husband and I have really had a true one of a kind experience that we will never forget and we are just so grateful. Baby B due July 2024. Thank you to everyone!
Dr Wing is a joke. I had a failed transfer and he was all set to do another until I decided I needed to stop for awhile and then I hear, you will never get pregnant unless you use donor eggs, fast forward a few years and going to an actualboutstanding clinic with an awesome lab(CCRM in CO) bam pregnant. Have thought about sending him a birth announcement. I definitely do not recommend this clinic. From the doc, to the nurse to the lab, not top notch and would never recommend.
Our initial visit with Dr Katz was fine. They promptly billed us, and we promptly paid. They continue to bill us every 2 weeks for the very first visit. This is why we did not proceed with reach.
I can’t say enough wonderful things about my experience at Reach. I was under the care of Taylor Holt and the staff was so professional and caring. I was under going IUI treatment and got pregnant on my second round after over 1 year and half of trying.
The clinic is very thorough and concise. Taylor our Pa was the best and Lucy the nurse another helpful person. They never let you go a day with out reaching out to you once you have submitted a question in the portal. They call to check in when I was about to have surgery and after to see how I was doing. They are very nice people and overall the clinic is amazing. Best treatment I have ever received since I have started my fertility journey.
We had an incredible experience at REACH. Even though it took us close to a year of IUI and IVF, we felt like we were constantly working towards our goal, and we never lost hope. The staff is amazing and attentive, and always remembers you. Taylor was our Dr, and she was awesome and thoughtful, and truly competent. If we have to come back for #2, there’s no place we’d rather return to.
My nursing team and Taylor Holt are good. I liked Dr Whelan, he actually explained things with my procedure. However, if you owe REACH any money they will cancel your appointments in the middle of your treament until they get paid. Very insensitive. With IVF and fertility treatments being time sensitive, this is horrible to do to someone. They will charge you things such as “facility fee” which for me was $450 on top of an already expensive procedure. None of this is explained before you agree to the procedure. They will offer all these procedures, you agree, set the appointment, and then they tell you they need “$xyz” paid beforehand. Most of the time it’s a few days before the procedure is scheduled that you are told this. The billing person is Tilda Jones is very condescending. I was messaged in their portal at 9pm and was told to pay $500 before my 7am monitoring appointment or I wouldn’t be able to go. You have to pay a “$40 copay” no matter what your insurance covers before every appointment you have. So if you have an appointment on Monday and a follow up on Wednesday, yes you will be paying $40 both times.
I’ve been to reach quite a few times now for the past few years. Got pregnant on the first try with IUI, and when trying for our second got pregnant on second try with IVF. I can’t speak highly enough about the team here. The doctors, nurses and staff are so helpful, kind, and informative. This can be a long process with lots of ups and downs and I felt like they treated us like family every step of the way. We never felt like just a number here. The communication through the portal was always quick and detailed. Dr Taylor Holt, Nurse Lucy, nurse Becky and so many others made the journey to parenthood a pleasant one and I would recommend this facility and it’s team to any loved one over and over again. And they are 100% LGBT friendly. Thank you REACH for my beautiful son and my baby on the way.
Everyone here at REACH is incredible! They were very supportive and respond very quickly through the portal and phone call if needed. Taylor Holt, her nurse Lucy and the rest of the team are amazing! She was very upfront and answered all our questions and most importantly was an answer to our prayers! Our family is now complete thanks to Taylor! And this is the only fertility clinic that is open all the time! Thank you REACH!!!!!!!
I am so thankful for the team at REACH. Taylor Holt is so kind, professional, knowledgeable and responsive. Lucy and all of the nursing staff are excellent. Infertility is an impossible and heartbreaking journey and this team makes it manageable to find solutions to make dreams come true.
I couldn’t possibly find the adequate words to describe our families experience at REACH. Every test, blood draw, procedure, ultrasound, portal message, financial consult has been delivered with compassion and professionalism. While it’s always an intimidating position to be in, fertility treatment doesn’t have to be daunting; especially when the staff at REACH will hold your hand and pray with you throughout the journey. Thank you Taylor Holt and team for everything you have done for our family and for helping us to grow. We will never forget our experience and we will be back for more help in the future!
You will be billed for nothing. I was not showing attention during my procedure .. which was done and it was not successful. When I decided and contacted them for next attempt they billed on previous procedure which I have cleared them. Simply”Due on previous procedure”.I started troubleshooting even in insurance portal . I was surprised there are two more providers which I never visited .. in fact I never see any doctor during my entire process ..Beware. These guys playing with an innocent patience who are dreaming become parents ...If there is chance I would request from my end to all the doctors who are designated to help patients like us “ please try understand their pain rather than working in multiple locations and earning money by playing with us “
The PA was nice, but the office staff in general were never helpful. You will find it difficult to work with insurance and even paying this bill with this practice unlike another practice. The staff never respond properly without to record release, and don’t wait in a call back because they won’t. More options than IVF were offered when visiting another practice which makes sense when you understand the circumstances…just surprised this practice wanted to go straight to the expensive option without trying to treat the root cause. If you get and lab work or procedures…make sure to get a copy immediately because you are apparently supposed to ask for pictures or images or they do t keep the record. Makes it wonderful for when you need to transfer care to another practice. This comes across as predatory seeing how insurance has limitations on certain procedures. I’m writing this after having left and receiving a kinder experience that treated root cause, so take it how you will.
Infertility is not an easy road but the care you receive can truly make the journey easier. I spent a lot of time at REACH and ended up with a perfect, healthy pregnancy and baby, which is the goal. It’s a busy place but they make every effort to work with you and answer all questions. Ann Morris, PA-C was my provider and performed most procedures. She was fantastic, empathetic, and worked with me. When I was very early in my pregnancy, I had some scary symptoms over the weekend and panicked. The MD kept the clinic open late so I could have an ultrasound and be reassured everything was ok. I appreciated it so much. Every procedure I was made comfortable. Everything was explained well.
Dr. Taylor Holt and her team were an absolute dream to work with!! From the beginning they were all so supportive of everything we were doing!! Their communication is always so fast and they answer any and all questions!! We felt welcome every time we came into the office and we’re sad that we don’t need to go anymore!!! I definitely recommend REACH to anyone who’s going through this process!!
I saw Ann Morris Merline here at REACH and had a great experience. I was nervous about starting IVF because there’s so much that goes into it and it can be such a toll on your body but Ann was very caring and was there every step of the process. Everyone I encountered at REACH was very nice and made this experience as easy as possible. I had 2 egg retrievals and one transfer which took! I know there are plenty of mixed reviews which may scare you because it did me but I encourage anyone taking this route to give REACH a try and gain your own experience.
My wife and I had an amazing experience with Ann Morris and her team at Reach Fertility. After two years of trying we began our journey with them. we were assigned to a team of nurses and were always able to reach someone throughout the process. Now we are expecting our first born next year thanks to this team.
Fabulous. Love Holly. She is a superstar. Mackenzie is the most amazing nurse—so patient, knowledgeable, caring, and an incredible person. Dr. Katz is fantastic! Love him dearly. He is so bright, experienced, understanding, and a total joy. Very supportive and thorough. I have been to several clinics in Charlotte and REACH by far is the BEST 💖💖💖
** Edited**Their Doctors and nurses are very responsive and friendly. They respond very promptly through the portal and they did help me get me pregnant after the first IUI treatment.Even though their billing process is all over the place I was able to get the issue escalated to upper management and they seem to be really helpful. I was promised that the issue Im having with my billing will be resolved in next couple of weeks. I will be updating this review as it gets resolved.Update:My billing issue was resolved after couple of months.
If you are in the Charlotte area and looking into a Reproductive/Fertility practice let this facility be the last place that you contact. My encounter with Dr. Whelan was absolutely horrible. I’m all for receiving a direct and honest assessment of my medical information, but he lacks tact and the ability to communicate in a professional manner. Your fertility journey should be surrounded by a medical staff that is respectful and Dr. Whelan is not it. Don’t believe me look at their SART numbers for their success rates and the other reviewers comments on all platforms, we all can’t be providing inaccurate information. I happily moved on to another fertility practice that is actually equipped with the skills and knowledge to make my dreams a reality! Side note: His staff on the other hand was very nice and professional and the only reason I checked the one star.
READ PRIOR REVIEWS BEFORE MAKING AN APPOINTMENT！I had one simple visit (to which the dr was an hour late to), and was sent a large invoice of undisclosed charges, and months after visiting and paying for the visit. Further more, they misdiagnosed my uterine conditions.
My husband and I had a wonderful experience here and were in great hands with Dr. Lauren Johnson and her team! I felt that they were extremely thorough throughout our whole IVF process and I trusted that they did not leave a stone unturned. They were very communicative with us and would answer any questions we had throughout the whole process, I always knew what to expect with each stage. I went to other fertility clinics in the area and I was not impressed. REACH has the technology and educated doctors that I felt could properly track and guide you to a successful cycle. We will definitely be coming back in the near future as we continue to expand our family!
My Husband and I have had a lot of ups and downs going through infertility. And Dr Lauren Johnson has been there every step of the way. We wouldn’t be at this point with out her and her staff. Her nurse Becky is literally the BEST! And my IVF nurses are amazing. Always answering all my questions. And they have never not gave me a call with my results. I had A problem with one doctor there after a surgery he did because Dr Johnson was out of town and it had to be done ASAP. Billing is a little unorganized but if you stay on top of them they work wonders. We have had an amazing experience at REACH. And would highly recommend the doctors at both locations. But we definitely feel that Dr Lauren Johnson is the best!!
We’ve had a fantastic experience. It was nice here! We did not have any issues with the billing department and our doctor Lauren Johnson was the best. Becky our nurse was exceptional, and she kept an encouraging attitude along the way. The wait times were always minimal. Most importantly we are now pregnant and REACH played a crucial role.TIP: if you try to reach them by phone try mornings before noon or write a message on the portal.
I give it one star because there is no way to give it 0, my experience with this clinic was terrible, when I did my interview with Dr Katz and he told me that the IUI would be around 1062.00. But they sent my blood to another clinic which cost me 1845.00 in just 1 day and they also did the genetic test without my permission to charge me more, I had made it clear that if it was expensive I wouldnt do the IUI because I had other options. My husband spent more than 6 thousand and I didnt get pregnant, apart from the stress that every time I had to do the IUI they called me at the last minute, I had to leave my job without time to explain. My husband drove like crazy so we could get there on time. And the second time I did it, as soon as the nurse performed the procedure of putting the semen into the egg, I immediately felt it running down my legs, leaving me wondering whether she had really done it right. This 1845.00 blood test, no one can explain to me which tests were carried out. With 6 thousand dollars I could have done in vitro in my country and then visited my family. I definitely do not recommend this clinic to anyone.I never want to hear or read that name Reach or Labcorp again.
Reach holds a special place in my heart 💜 Dr. Wing was great! When I was upset he simply asked what did I want. The entire staff took care of me. It was a journey, but I wouldn’t take anything back. I was very blessed. I found it hard to communicate over the phone but at one of my first visits I was informed to set up the portal. I had awesome communication through portal. Any questions I asked was answered. I love this place. One of the reasons I have my daughter and she is everything to me.
REACH is by far the best fertility clinic in Charlotte.I have been a patient at REACH since last July and from the beginning to a healthy, growing baby at almost 10 weeks, the support I have received from all of the staff has been tremendous. From testing, procedures, ultrasounds and bloodwork, I felt like a patient with individual needs and treated with the utmost respect and kindness.Taylor Holt and Grace Perez, the practices PAs, have been fabulous throughout my entire process. I went through one round of induced ovulation and after trying naturally after that round of treatment, I miraculously became pregnant. REACH saw me every week after I found out I conceived, and the weekly ultrasounds, check ups, and guidance in my early pregnancy has been nothing short of amazing.If you are considering fertility guidance or treatment, REACH is the place to go!
If you desire a personalized, client centric facility then REACH is not for you. They herd people in and out all morning with very little bedside manor. Their nursing staff relies heavily on the messaging portal and rarely provide more than a one sentence explanation for anything.My initial doctor quit midway through my process and all I received was a short email a few days prior to her departure. After she left NO ONE even thought to schedule a conversation with me to before just reassigning me to another doctor. Fast forward weeks later I had to reach out to even request an appointment with the new doctor.If you have the option to choose another facility over REACH do it! This is a hard process. The last thing you need is a sh!tty office adding more stress to your life.
Appreciate all the staff and nurse team for their quick response and hope they are giving.Based on my experience doctors will not be in this location. This location is running only by nurse team and few other Lab staff .From starting to ending I never saw my doctor over there. On the day they did IUI also I asked one lady “are you doctor “Nope 🤨 she is also nurse .. 🤷♀️One attempt is failed. During this entire process I did not see the doctors.I think we need to report to some authorities to figure it out what’s going on hereIf I am not wrong all the good reviews are not by patients.
I, like many many others, disregarded the poor reviews and decided to give REACH a chance in my infertility journey. Do not walk away from this clinic, but RUN! The second I began as a patient, it has been nothing short of miserable and stressful. After our initial consultation with the Dr, I was instructed to go to the clinic the next morning for bloodwork and ultrasound. When I showed up, there was no record of me being scheduled. There was no communication about a patient portal or even a long-term plan. From there, it was just stress and more stress, which is sad considering stress is the last thing you should be under while undergoing these treatments. Shame on you, REACH, for being the source of the stress!I have seen my Dr. ONCE during 2 IUI cycles. No one has ever discussed a long-term plan. The billing team is awful too. They dropped the ball and didnt collect PRE-PAYMENT (yes, thatss right. You PREPAY for a service) and then threatened me with delay of treatment if I didnt pay right away. Not to mention, there is no invoice. They send you the amount you owe in an email, with no breakdown. Good luck getting an itemized invoice to submit to your insurance.I would advise anyone to seek treatment elsewhere, which is what we are doing.UPDATE: My husband and I did get pregnant from our 2nd IUI cycle, but still cant justify anything other than a 1 star, as we are STILL doing with issues with this place.After becoming pregnant, you stay with REACH for a couple additional appointments. To start, my husband and I went in for an ultrasound on week 7. When we came back on week 9, I asked the nurse if this was the last appointment before going to my OB. She said Well, you are 7 weeks, so you will probably come back here one more time. I said No, Im 9 weeks. She giggles and said Oh, they must have just copied the information from your last chart.Currently, we are dealing with a billing issue. I cannot stress enough to ALWAYS check your bills from them. We prepaid for the IUI cycle, but the most recent bill that was sent to me had an additional IUI charge that should have been covered in the prepayment. We were also charged for a visit that never occurred. We were out of town when my 2nd HCG test was supposed to occur, so I had to find a Labcorp, WHO I PAID, to do my test. The billing team included that visit in their bill (which they had already submitted to my insurance), upwards of $300, and then told me I needed to submit my Labcorp receipt to prove I didnt get treatment at Reach.
Taylor was absolutely amazing. For every problem we encountered, she offered a solution. She made sure I was well aware of my options and the pros and cons of everything. She never made me feel like any question was a dumb question. The entire REACH staff were always so welcoming and made you feel like they really cared about you reaching your goal of a healthy pregnancy.
The positive reviews must be from bots, employees and employees family members. They do not treat you like a human. You are a number. I was with them for 8 months and never saw a Doctor once. They messed up on of my initial fertility tests which cost me a month as every test is based on your cycle. They had the audacity to charge me for the procedure a second time even though it was needed due to their error. I called their financial department 6x to try to get this corrected and never heard back. Thank God the Womens Institute at Atrium Health who I had been waitlisted with called with a cancellation and I was able to go there for my care. I was about ready to give up on having a baby. I cried leaving REACH every visit feeling like worthless cattle. At the Women’s Institute I have felt like a human every moment of every appointment. REACH crushes peoples dreams. They should be shut down by the Better Business Bureau.
I started going to REACH in early 2020 after years of struggling with secondary infertility. After all of the initial testing, it was determined my tubes were blocked. It was very robotic and systematic the way testing and lab work go... no personal care or compassion. Just very dry. After discovering my tubes were blocked we proceeded with a procedure to open them up and another procedure to remove polyps from my uterus. I asked if I could have the polyp removal at my regular OBGYN so it wouldn’t be filed under my very small infertility benefit and was told no... so that took up half of my insurance for infertility when in fact, I could have done that procedure through my regular doctor and it wouldn’t of counted towards my infertility insurance. I was told in the beginning of the process that someone from the financial department would reach out to me to discuss costs and insurance but no one EVER did. I just got a big fat bill in the mail and I had to make several calls just to get in touch with someone to set up a payment plan.Once my procedures were complete, I left the hospital and no one ever called to follow up and see how I was healing.... now, nearly a year later I haven’t heard a word from REACH. They never followed up to see if the procedures worked... aka resulted in a pregnancy. Never followed up to see if I would need additional procedures. Nothing. Took my money and never heard a thing.I wouldn’t recommend this facility to anyone going through the hardships of infertility. You are just a number to them.
REACH was such a great experience for our family. Dr. Taylor Holt was an amazing communicator every step of the way! The Mooresville and Charlotte teams were all super caring about throughout our process. We are so grateful for the team at REACH and their support along our fertility journey!
Taylor Holt was my PA at REACH. She was so organized, professional, kind, and extremely passionate about her job. She always made me feel comfortable, answered all my questions, and made me feel like I was a priority to her. She always made sure that my appointments were scheduled properly and if not she went out of her way to fix the issues. She’s an angel on earth! I can’t thank her enough! I would recommend Taylor to anyone who is struggling with infertility, she does an amazing job !
Very few nurses have compassion about the subject of infertility here! During the course of my treatment, there was several areas of miscommunication and overlooking of medical records. One nurse Becky told me “ are you sure you want to try this treatment, I don’t want you to waste your time “ also Earlier that day during labs I came in to get labs she greeted me “ alright, take off your pants and hop on the table you know the drill don’t ya” - little compassion and empathy. For my IUI I did not see the Doctor I have been working with all this time not once- nor did I get a follow up call/portal message from her. Dr. Johnson is great however, the strutted of this facility is very disorganized even down to billing. Also, poor communication with treatment instructions and expectations of course of treatment. I truly felt like a number and dollar sign here- but there are a few nurses who were kind and helpful. I tried to share my concerns about my experience however the Nursing Administrator took 2.5 weeks to return my phone call, at that point I didn’t want to rehash old feelings.
Skip this place. I wasted too much time here. They charge extra to the patient on top of what they charge insurance as if this process isn’t expensive and stressful enough. The billing dept. is a nightmare no one knows what they’re doing. I switched to Carolinas Fertility Institute after 2 failed transfers at Reach and got pregnant on my first transfer after another round of IVF with a way better outcome! Don’t be like me. Trust the reviews!!
Taylor and her team made this such a great experience for me and my family. So thankful to have Taylor along for the entire process. She has my trust and I learned so much!
Wouldn’t even give this sorry place a star if I didn’t have to.This place is an absolute joke and looking for nothing but money. Only seen the doctor ONCE since January. The people in billing/financial department are rude and don’t help at all. They will bill you for things that you never had done and will beat around the bush and do everything but trying to help you in this process. As if having fertility issues isn’t hard enough on a person, they have no sympathy or passion for their patients. Only want to be paid.ABSOLUTELY DO NOT RECOMMEND REACH TO ANYONE TRYING TO BECOME PARENTS.
I have nothing but positive things to say about Reach! Over the last 6 months undergoing IVF, the entire staff at Reach was so kind and supportive. Over many visits, I interacted with multiple nurses and lab staff who made me feel comfortable each and every time. My main provider, Taylor Holt, is a rockstar. She answered every question I had, was so kind and genuinely excited for each of our small wins along the way. I say we because I truly felt like she was in this with us, she wanted everything to be perfect before our FET and even advised us strategically on family planning. This process requires a ton of communication and instructions, I found the process of using the portal so easy, and I never waited long for a response back from the care team and all instructions were clear. I had a small scare with some bleeding and the nurse who wrote me back (quickly) eased all of my concerns and I was able to breathe again. Highly recommend this clinic and care team, I had a successful FET & healthy pregnancy.
Reach has been amazing, my provider Taylor Holt is a compassionate and wonderful doctor . I would refer all my family and friends to REACH. Thanks guys for being so supportive .
The team at Reach turned what could have been a scary and stressful time into a calming and hopeful experience. Each and every individual we encountered truly cared about me and my partner each step of the way. A special shout-out to Taylor Holt and her team for the endless check ins and advice along the way. I could not recommend Reach more!!
BEWARE! This practice is dishonest and predatory. I was told my card would be billed about 400$ yet they helped themselves to nearly 800$ there are better fertility clinics out there with price transparency.Edited to respond to their response: I was told a certain price, then charged nearly double. There was no price transparency or communication about the increase from what I had been quoted. There are better options out there and I feel bad for the women who havent realized it yet.
I have only amazing things to say about the entire staff at REACH. If you have truly struggled in your attempts to conceive a child, this is absolutely the place for you. These are the experts! Please be warned that this process is not inexpensive. The financial office does warn you IN ADVANCE that many services are likely not covered - heed the warning as it is beyond their control. I promise you that every penny spent is worth the sacrifice. At the very least, you will walk away with peace of mind. Thanks to all the providers at REACH (most of all Dr. Lauren Johnson and her staff), my husband and I brought home a beautiful baby boy 17 months ago and plan to bring a baby girl into this world in a few short months. I will be 39 when this baby is born, and the providers at REACH make me feel completely confident I can do it. I had a very poor experience at a different clinic in Charlotte which I will not mention, but trust me when I tell you this group gets it right. A special thanks to the medical liaison (Sarah Towe) for encouraging me to continue my journey after many previous failed attempts. I truly believe REACH will give you the answers you need. Prayers to you ladies going through the struggles. You will be in good hands here.
My wife and I are a lesbian couple that went to REACH in order to get pregnant with our first child. Taylor Holt was our PA, and was very professional and thoughtful throughout our entire process. She answered all my questions and made me feel very comfortable with the process.We both started with getting blood and other tests done to see if we were both able to carry at some point in our lives. We decided that I would go first and my wife would carry our second child down the line.REACH was the most recommended fertility clinic in our area and I can understand why. We went through the process and got pregnant very quickly. Im three months now with no problems. Despite being the most-recommended clinic in our area we did have some complaints.The staff that was in charge of getting test results to us, filling us in on medicines we were going to be taking, and responding to our portals messages were not very responsive and sometimes seemed annoyed that we had reached out. It felt a lot like we were on our own for large swaths of time. We werent told what some of our test results meant for us. Medicine I got after being inseminated had different instructions on the bottle than what they wanted us to do, but we were never told how often I should be taking it.They did a good job for the most part, but when you going through one of the most intense and nerve-wracking moments of our lives we would have liked a little more interaction from the medical staff. However, I have nothing but good things to say about Dr. Holt and Simone! Simone was very sweet and excited for us, which made for a heartwarming ultrasound.I also have to mention how amazing they were with Covid protocols. Not once did I feel uncomfortable for my health by attending in person visits.If you choose REACH I highly recommend seeing Dr. Holt! She is by far the best, and I am sad that she wont be seeing it through to the end.
DO NOT WASTE YOUR MONEY! The level of care and bedside manner of the doctors (not the staff, they are lovely) is atrocious. You are treated like cattle with the appointment process and you are rushed through. The front desk is incredibly rude as well. You have to advocate for yourself with the doctors in getting tests and in trying new things. I was pumped full of meds with no embryos to show for it and was told after 2 cycles of the madness, that I should just give up on having any good eggs or producing embryos. Please have a look at their low success rates on SART before you consider going here. I wish I hadn’t basically taken a torch to over 30k out of my own pocket. Needless to say, I switched clinics and had a successful set of rounds resulting in the genetically normal embryos REACH said I’d never be able to have.
I dont understand why REACH has such negative reviews. From my first visit they were so caring and committed to my treatment. It was days from my first visit that testing was performed. Dr. Wing scheduled a follow up visit after the testing to discuss next steps. I was mistaken on the appointment time and missed my appointment. Dr. Wing still saw me as soon as he finished with the client he was with. I was going out of town for the holidays and it would have been terrible to not have known the plan during my vacation. Dr. Wings staff were always responsive anytime I called with questions or concerns. Denise would call me back within just a few hours and she is awesome! I couldnt be happier with the treatment that they provided. I would recommend Dr. Wing and Denise to anyone. They are fantastic.
We had the most incredible experience with the most wonderful doctors and nurses of REACH. They were beyond helpful and supportive throughout our entire journey to conceive. We highly recommend their practice!! Thanks to REACH we are graduating today with a healthy pregnancy!!!
REACH was amazing. They made sure I felt heard, taken care of, and in control of my fertility journey. Also, as a plus size woman they never once fat shamed me or told me conception was not possible. For every step of the way the team there was amazing and I now have a beautiful baby girl to show for it. Will be returning for my other embryo in 2024
The doctors and staff at reach are phenomenal. They are caring, personal, and professional. They quickly respond to all questions and build relationships with their patients, especially Selena and Grace. I cannot recommend them enough. May God bless you all! Thank you for everything.
Billing department is a nightmare! The way I was treated did not match the price of their procedures, thats for SURE. They NEVER pick up the phone! When you do talk to some one they treat you like an inconvenience and have no patience to answer your questions. They make you feel stupid. I feel bad because there is some wonderful people working at Reach, but the clinic cant keep treating people who are already broken like this. I will be doing an IVF cycle abroad soon, and I already have a better service than I ever did at Reach (which is only a few minutes away from my house). Im so glad I didnt stuck with them! If you are doing your research, please reconsider! Im paying less than a third elsewhere with no hidden costs. Infertility its hard. The last thing you want is to be treated like pocket change to people who doesnt even empathize with your pain.
Not sure why so many negative reviews - I had a wonderful experience with Dr. Katz and his team! I went for a few months for a lot of tests and every visit I was treated professionally, and made a stressful experience more positive than I would have expected. Thank you to the team for diagnosing a condition I have, we are now expecting a little girl in March! Billing is billing - yes it took a while to get some statements mailed, but I dont think thats necessarily on the REACH team - it does take time to go thru insurance. And yes they get busy, so you may wait but Im so glad theyre there to help people start their families!
Infertility is a terrible experience for anyone going through it. Thanks to REACH’s team, this struggle has been made easier thanks to some fantastic team members.I cannot say enough good things about the professional and knowledgeable approach that Dr Crain and Dr Wing have taken for me. They have so much experience in the fertility world and you can “hear” that when they speak.Nicole, Sue and Amy, who are located at the Langtree location are amongst the best. They always take time to speak to you and treat you more than a number, especially in the middle of a pandemic when socially distancing and masked faces are the norm. Their friendly demeanor always eases my nervous disposition.I would have such anxiety about blood draws but the REACH team knows exactly what they are doing. With the addition of the new blood draw nurse at Langtree (sorry I don’t know your name), there is much relief coming there for those reoccurring draws.This past Monday I went to the downtown location and had an amazing experience with Symone. The locations was slammed that day. She had already taken at least 20 folks before me and there were that many in the waiting room. But I never once felt rushed. She complemented my necklace and talked with me about being nervous for my upcoming cycle. She had such a positive and friendly demeanor. She takes her job very seriously and resonates compassion.Though this is a journey I never expected, so many of the REACH team members have been a bright light in this trying time. I’m thankful to have found such a wonderful clinic.
I couldnt be happier with the service and level of care my husband and I have received at REACH. The nurse staff are helpful and willing to answer any and all questions.The lab staff are AWESOME. My Dr. (Lauren Johnson) is a true gem. We are a very special case and she guided us every step of the way. We were able to talk with the Embryologist, she walked us through the process and explained how she would perform the procedure. Every step of the way, we felt comfortable, safe and secure. We were in great hands. Not to mention that my voicemails and emails were always returned the same day.My one complaint is the finance department (why I cant give 5 stars). Theyre not informed and are not helpful. After our treatment plan had been delayed for a few weeks, I received a phone call from one of the financial workers who wanted payment for the round of IVF. I told her that I wasnt paying yet, since I had another issue arise before we could start the cycle. She wasnt caring or compassionate. Just said she would call the next day to collect payment. My word to the finance staff: Be kind. This is a really tough time for couples and you should be more aware of that. Your bedside manner is extremely lacking. I understand payment is required before the cycle can begin, but you lack tact and understanding.
The only reason I am giving 2 stars is for the wonderful staff at the Langtree office: Nicole, Amy, and Jaycee. All three ladies were such a joy to be around. They were all friendly, knowledgeable, patient and tried their hardest to make this difficult and stressful experience as easy as possible. They answered my 100000 x 100000 questions and always had a smile on their faces.At the Morehead Location:1. The front desk/check-in staff at the main office was rude, inconsiderate and seemed as though they wanted to be anywhere else but there. Even after saying good morning and attempting to make small chit chat, I realized neither of the ladies wanted to talk. I attempted to ask questions, since it was my first time there, and I was told your Langtree team can answer those questions since thats where you shouldve went today......considering all communication about appointments, treatments, lab results etc. is done through email- excuse me for coming to this office instead of the Langtree office.2. The atmosphere and bedside manner made me regret my decision for choosing REACH. As mentioned in some of the other reviews, I felt like a number vs. a person.3. Speaking to Dianne in the finance department was probably the worst part of the entire experience. It was difficult to get in contact with her and when I did talk to her- it was unpleasant. It seemed like she was annoyed because we asked so many questions and didnt understand some of the logistics of the process. One conversation in particular upset my husband so bad, he walked out the room- while asking questions, she took a deep sigh and said so you still dont get it?? I looked past that ignorant comment because I was trying to focus on the bigger picture. NOW.....here we are 4 months later and REACH is still trying to correct mistakes from my account. My insurance company was billed for things they should not have been billed AFTER they (REACH) had already been paid.4. After my husband and I were emailed and told our pregnancy results- I have not heard from anyone. I thought they would follow-up to check on us, provide follow-up resources...something, but nothing! They got the money and disappeared.If my husband and I decided to go this route again, we definitely would not consider using REACH (although the Langtree office was amazing!).
They really arent as horrible as most reviews here...for the most part. Ill start off by saying that I do have a baby and some frozen embryos because of REACH so obviously thats good! Overall, you definitely are more of a number here than other clinics HOWEVER the benefit of going to such a large clinic is that they are open 365 days a year and everything revolves around your personal cycle. This is so important when doing IVF.Starting with clinical... I had Dr. Lauren Johnson. She was not my favorite doctor ever but I also dont really have anything negative to say about her. We had male factor infertility and I think she just wasnt very good at explaining treatment options for that. She maybe does better with the female issues?? Her nurse, Julia, was FANTASTIC. So helpful anytime I sent messages and questions through the portal. Never seemed annoyed by me and was so helpful in getting my medications approved through insurance (had to submit a couple of appeals). The front office staff is not super friendly but all the nurses I worked with during appointments were always nice. Good experiences during my retrieval and both FETs. Dr. Whelan did my retrieval and he was very thorough.Onto insurance and billing. I could write an entire book on how messed up it all is. Super long stories a little shorter..... First, they told me my HSG was covered 100% by my insurance because it was diagnostic. After it was done, I got a bill. I call insurance and they say REACH billed it as a surgery as it could be billed as a surgery OR as diagnostic. I call REACH and tell them they need to re-bill insurance as diagnostic so that its covered. They then told me that they wouldnt because they always bill it as surgical. Then why did they originally tell me it was covered 100% as a diagnostic procedure?!?! Also, it WAS diagnostic because they are checking to see if your tubes are blocked. It in no way meets any definition of a surgery. Moral of the story, get codes for everything ahead of time and call your ins yourself to double check.Second, you have to pay for everything before its done. No big deal. Except that after your procedure, they will send you a bill for it. EVEN THOUGH YOU COULDNT HAVE HAD THE PROCEDURE IN THE FIRST PLACE IF YOU DIDNT ALREADY PAY FOR IT. If I wasnt paying attention and just paid bills as they came, I would have double paid for sooooo many things. And its not like they were billing me for something insurance unexpectedly didnt cover. It was a bill for what I already paid. The communication between the clinic and the billing office is atrocious.Third, the billing and insurance ladies in general are so hard to work with. They rarely return phone calls and cant answer many questions. I was in the unique position of choosing between a few insurance companies that covered IVF. One of the ladies refused to give me multiple estimates based on the different ins companies even though I had all of the information she needed. A merciful other lady was able to give me 2 estimates in less than 5 min with the info I brought it. I was very grateful she bent the rules for me. Like, why cant you give me multiple estimates if I have all the info you need to give me the estimates? Im spending thousands of dollars and just want to make the most of my money and you cant take a couple extra minutes to help me out...when thats your job?!Overall, my main complaints are regarding billing. My experiences with the staff were good and while it is difficult to ever get anyone on the phone, I usually received prompt replies when I used their patient portal online. I went with REACH because of their office located in Mooresville where I could do some of the monitoring appts. Convenience reigns supreme. We will go back there in a couple of years to transfer our remaining embryos.
Fertility treatments are one of the most emotional processes you could imagine. I understand so many negative reviews, only because not getting the result you want can be devastating, but it’s not for lack of effort with this facility. Dr. Lauren Johnson and her staff including Becky live and breathe to get each of their patients pregnant with their miracle baby. We never felt for a moment that we weren’t a priority and they go above and behind to offer genetic testing and every avenue to ensure you are getting the most optimal chance for success possible. Getting them on the phone is difficult only because the staff are slammed during the office hours with patients face to face. Leave a message or contact them on the portal and you’ll always get a call back.
Originally doctor Johnson was my doctor until she moved away but nurse Becky was a constant throughout our process. Without these women pushing us to apply for the bundle of joy Grant we wouldnt have our son Tatum today. I always felt that they truly cared for me and after doctor Johnson left I had A team of nurses rooting me along and also helping with my care. During the height of covid my husband couldnt come in during my retrieval or transfer. It was such a scary time the time that nurse Becky was there for me. I had seen these women so much I consider them family. They help me get the greatest gift of all and for that I am eternally grateful.
The financial and billing department are awful. They double charged my insurance multiple times, they forced me to pay out of pocket for HSG test, they charged my insurance and promised to refund me the money I paid and its been 3 months still waiting for the money.Nobody responds when I call billing office. The portal message is a joke. I would not recommend this place to anyone.
I don’t understand the negative reviews. It is the patients responsibility to know what is covered and what is not covered under your insurance. They are only there for support. It is common knowledge that many healthcare plans don’t cover infertility. YOU have to be the one who confirms with your insurance what will be covered and what won’t. Diane will only give you approximately what things may cost if your insurance picks it up vs if it doesn’t. You then need to call your insurance company and confirm. This is the case with ANY specialized medical care. Most negative reviews I’ve come across are regarding the billing. It’s like any other medication process... it is your responsibility to know what is covered and what is not. They definitely don’t hold your hand through that process compared to other centers from my experience but for me I’d rather select a doctor based on their success rate rather than their billing dept.That being said, I can not recommend REACH enough! I had an absolutely amazing experience going through IVF here with Dr. Katz. He is truly amazing and so is the rest of the team here. From the nurses to the PAs to the front desk staff. They were all amazing to work with.As for my experience with Dr. Katz, I met with him a whole year prior to starting IVF. I had a lot of reservations and fears. He took the time to sit down with me to talk, cry and talk some more. I ended up coming back on two different occasions plus had a phone call with him just to ensure all my questions were answered. They did a ton of personalized testing and stayed in communication with me. Then I came in for my final protocol appointment and I spent about an hour with his IVF nurse with my partner going over all the medication. From my egg retrieval to the transfer, the whole process was extremely smooth and their support throughout the process was amazing. I can not recommend REACH enough!
I absolutely loved my time there as much as possible given the circumstances of needing fertility help. It’s a very complicated and expensive process and the staff did a great job of helping my husband and I though it. They did a thorough check on both of us, and found what the problem was. They gave us our options in a matter of fact way without steering us in any direction. We chose to go through IVF, and because it’s such a complicated process, they gave us a brief overview and then while we went through it, they gave us more details as we got to each step.My only complaint is that for blood work and ultrasound, which you do every couple of days when you are working to grow the eggs before you retrieve them, you go in at 7 AM with everyone else who is doing the same thing. So you have to wait in line, but I was usually out by 8 AM so I didn’t miss too much work.The whole process was pretty easy, just a lot of steps. I thought they communicated well and answered my questions fully and in a timely manner. After I got pregnant with their help, I had a couple of follow up appointments to make sure everything looked good before sending me to my OB GYN for normal prenatal visits. I am quite sad that we have to find a new clinic since we have moved to a different state.
Doctors and nurses are great - billing department is an absolute joke. I would easily give REACH 5 stars for their doctors, but I have to grade based on the overall experience as a whole.First of all, getting a hold of someone at the office is basically impossible. If you have a simple question, or concern you cant just call up and ask them. You have to do it through a web portal, which is really obnoxious if its a simple question. Anybody who goes through fertility issues is understandably anxious and stressed to begin with, but to have that added stress and frustration is counter-productive.Second, the billing department is flat out terrible. Like terrible customer service, terrible billing system software, and one particularly terrible employee. If you talk to ANYBODY who has dealt with REACH in the past, they have AT LEAST one story about how REACH screwed up their billing.MANY times we would get billed for something that was paid for and MANY times we would have to call up to get it corrected. After you FINALLY get to talk to a human being, you are treated like you are some idiot who doesnt know how the internet works, and is automatically in the wrong. After that first battle ends the war continues on. Next, you have to turn into some kind of private detective to point out and prove that THEY were wrong (which for us was 100% of the time). NOT ANNOYING AT ALL.I mean weve only dropped TENS OF THOUSANDS OF DOLLARS and went through YEARS of mental and physical anguish to get to this point, but yes, lets make a terribly difficult and exhausting experience that much more terrible, difficult, and exhausting.To wrap up, I have to say that even though we loved our doctors and nurses, we wouldnt recommend REACH to anybody we know just based on the experiences with billing, which is sad. It is something they could fix with new software, and ideally, new people answering the phones. We have 1 embryo left and we will be taking it elsewhere to hopefully have our second child.Hopefully this helps a couple dealing with fertility issues make an educated decision. And, hopefully REACH recognizes that they only have 3.0 stars on google because of their billing department and an employee in that department.
After being referred by my doctor, I was eager to get seen. I called for 3 weeks straight to schedule a new patient appointment and never received a return call. I spoke to several scheduling ladies who would always transfer me to the New patient team. I explained multiple times how many voicemails I left and was told they are in a meeting with the medication director, your going to just have to wait. I am now being seen by Carolina Fertility in charlotte and cant say enough good things about them and has quick they were to get me seen
Im giving this two stars because the procedure I underwent was very well handled and everyone I spoke to on that day was understanding and kind. To start, after checking my insurance and seeing that Id met my maximum out of pocket for the year, they told me what I owed and requested that I pay it prior to the procedure. I did pay and received a receipt that I still have. 6 MONTHS later, I receive a bill from REACH. I call and the lady I talked to was quite possibly the rudest person Ive ever dealt with on the phone. I told her that I had a receipt from already having paid the bill and she promptly told me shed look in to it and call me back. No phone call back. A month later, I receive another bill complete with the threat that its going to go to collections. Im on my next round of phone calls and wont be as nice this time.
Nice people, but incompetent and lacking patient-centric care. They fail to realize that every patient is not a medical professional and continuously miss basic education opportunities. The just-in-time approach they use regarding educational materials and medications adds unnecessary and additional stress to an already stressful process. Billing doesnt follow through effectively and werent good navigators with my insurance company. I would not recommend them until they overhaul their operations. I would have switched if I had the luxury of time to get services. Still dealing with the consequences of using them.
Dont be fooled by the few and far between positive reviews. We gave them two chances and they lived up to their expectations based on the negative reviews both times. The first time we started using them we were hopeful as we got in for a consult rather quickly. However when it came to them calling us back with test results, or even uploading them to the portal- apparently thats too much work for them. Scheduling appointments? Ive had more luck winning radio station contests on a rotary phone by being caller #103. After a miscarriage we wanted to start the process back with them again. They got us in for another consult fairly quickly, but when it comes to anything else- good luck. They dont answer the phone, and consider yourself lucky if they call you back. The portal? Thats an even bigger joke than the phone. I messaged over two weeks ago asking for something as simple as my estimated costs for procedures. They are pushing IVF and I dont really want to start that blindly without knowing the cost. No, the problem isnt processing it through my insurance- I dont work in billing and I already know its NOT covered through insurance, so we are trying to plan for our costs. As if struggling with infertility isnt stressful enough REACH really knows how to go out of their way to stress you out even more because youre completely in limbo and have no idea whats going on.... so thank you REACH for FURTHER delaying our dreams of parenthood because now we have to wait to get our consult with a different fertility clinic and start this process all over again. You should be ashamed of yourselves for your lack of care or compassion for people in horrible situations.I’ll also note- if you’re not ready to do IVF and fatten their wallet- they don’t want to help you. That’s even more clear by all the positive reviews being IVF patients. They PUSH IVF on you whether it’s the right treatment for you or not and unless you’re paying them for IVF you’re hearded through the their office like cattle and there is no such thing as personal care or attention.Now that I’m using another clinic- they have done the MOST basic treatment of stimulating ovulation for me and it’s made a difference. REACH Never once even offered that as an option, they just jumped to IVF so they could make more money.
I have had such a wonderful experience working with the doctors, staff, and care team at REACH. Throughout the entire process of IVF and FET, they have all been incredibly supportive, informative, and collaborative in achieving my goals and meeting my needs. I couldn’t be more thankful for the journey I have had thus far and I am so looking forward to welcoming my little one this Spring!
I have held off writing this review for a really long time. But, I really want this to be a warning for anyone who is seeking fertility treatment: The good reviews are few and far between. There is a reason. The lack of communication, the antiquated procedures, the older equipment and the out-dated process makes it difficult for anyone with a complex case to receive proper care. Often times, the accountability is placed back on the patient to receive quality care. It becomes a full-time job. Find a clinic that will hold your hand, comfort you in a time of need and fight for you. This is not the place.
I could not be more pleased with the care I have received at REACH-Charlotte. My husband and I are going through our 2nd round of IVF. First round of IVF was done at a different infertility center. The communication and care that we have received at REACH has been amazing! Thank you to Dr Seth Katz and his staff for everything you have done for us.
The doctors and nurses were all wonderful and very supportive. They were always willing to work with us to understand our options and next steps. The addition of two more offices made it very convenient for me to stop in for quick bloodwork and not miss work.
Reach was the worst experience I’ve ever had. Mostly the part where they lead you to believe that your insurance will cover most of the IVF and that you won’t be paying “anymore” but then to find out I’m up to 7k into it. Very misleading. I advise, if you think insurance will cover the procedure to triple check with insurance, do not believe Reach. The financial department is a joke. They were very persuasive when they said my insurance covered up to 40k in fertility but failed to mention how much is not covered.Also, you have to communicate through the portal. For something so complicated and stressful and expensive you’d think they’d have someone to guide you through it. I felt so alone and and In the dark the whole way.The only positive thing I can say is the receptionist was outstanding. Very happy and personable. The place is ran horribly for as much money they take. Do not go here, do your research. I wish I had. Their reviews are not good.
I will say that the customer service while at the office was amazing. Before going I had read reviews that they never returned calls, but I thought I would still give it a go. At my visit, my doctor told me to call when I got my cycle so they could schedule blood work for the 3rd day of my cycle, I called 6 times throughout the day, kept getting the voicemail, and left messages each time with my name, number and what the appointment was suppose to be for. I never got a call back to schedule anything. That was 2 days ago and I still have no call back even though its too late. Dont waste your time.
REACH is the most friendly, compassionate, professional group that I could ever ask for. I am so thankful for their commitment to helping me achieve parenthood and I could not ask for a more solid group of doctors, nurses, staff, and financial advisors. Dr. Lauren Johnson has been so knowledgeable and helpful and I have complete faith in her knowledge and compassion for all that she does to ensure I get the best experience towards motherhood as possible. The nurses and staff are so friendly and always greet me with a smile! Although Im still on my journey to motherhood, I know that I am in the BEST hands possible! Thank you REACH!
I got a referral from my primary doctor to go to Reach. I read all the reviews and was a little skeptical about my appointment, and I really don’t understand why so many bad reviews, everybody in that clinic was super nice to me and my husband, so informative and empathetic, nurse Denise and dr Wing were amazing, I didn’t expect to expend so much time with the doctor in his offices he explained everything to us, all the possibilities, and reasons why the pregnancy is not happening for us, he even had the patience to look through an app in my phone that has my records in it so he can see what kind of exams I’ve done before. It was a really good experience, and I felt like I had to share here so other people don’t get scared about your fist visit.
This is my first negative review Ive ever written. Unfortunately I feel compelled to write it in case there are other women that find themselves in the same situation. From start to finish our experience with REACH has been awful. From the receptionists, to the financial department, to the doctor, every time we stepped foot in that building we felt as though we just entered an assembly line. With absolutely zero personalized treatment plan we chugged through 6 failed IUIs with little to no explanation as to why things werent going well and no changes were made. Every time I posed a question to our team it wasnt even acknowledged let alone answered. So, if you dont connect with the place on your first impression - go somewhere else. If you feel like youre on an assembly line - go somewhere else. If youre well into your plan and things arent going the way youd hoped and you arent getting the care you deserve - go somewhere else. And dont ever expect to speak with anyone when you call or get an explanation for the bills you randomly receive in the mail because it wont happen. After spending many thousands of dollars with REACH I am pretty sure not a single person in that place knows me or my partner by name, or even by face. Its sad and unacceptable to me. I just hope this message serves as a warning for others that go into this exciting endeavor with so much hope! If I were you, Id never even consider this place.
I hate writing reviews, but I wanted to take a minute to let everyone know about my experience with Reach. First of all me and my husband have been trying to get pregnant for about 2 years now. When I had my first appointment of course we were excited, we had to do blood work, genetic testing, and I guess it was a vaginal exam. I had my first virtual visit with Dr. Whelan a few months later he told me I had PCOS and went over my blood work. He was just blah....For a whole year all I did was blood work and he kept telling me to work on getting my PCOS under control, he started me on Metformin and birth control (which I wasnt happy about) but supposedly the birth control was only going to be a few months. I changed my diet and made some life style changes. After seeing the results on my blood work about 2 months later I just knew he was going to stop the BC and we would move into treatments. Nope he kept me on BC, so at the end of the year we decided to stop the BC and get a second opinion. Since starting at Reproductive Specialist of Carolinas I have nothing but positive things to say. My first visit with the doctor was amazing, she explained everything in detail from treatment options, prescribed prenatal vitamins, resources, test and she was very personal. I never felt that way at Reach you are just a number to them. Within 2 months after completing the HSG test we found out both of my fallopian tubes are blocked and discussing treatments. I was so upset because I felt like we wasted a whole year and had Dr. Whelan cared enough to even consider the HSG test we would probably be pregnant by now. I wouldnt recommend Reach if you are looking for a fertility clinic that understands the delicacy of infertility.
Do not go here. Reach had a big specific, aggressive plan for us. Months later, We cannot get them to answer our calls, messages, and emails. When you are trying to conceive, every week counts. It is funny that they continued to send bills, some of which were wrong. Several months have passed since my fourth and final email, trying to schedule our next step. It is embarrassing how disorganized they are. You would think as aggressive as their billing department is, their scheduling department would be equally determined for more billing opportunities. Instead, we will look for another office — what a waste of time, energy, and money.
I was about to begin the next phase of treatment with REACH, when suddenly I couldnt get anyone there to respond to phone calls or emails through their patient portal. I honestly thought they had gone out of business. After several weeks, I finally decided go back to square one and find a new doctor elsewhere. Communication from the staff at REACH had always been pretty subpar, but ghosting a patient is just abysmal. I wouldnt recommend this place to anyone. They will more than likely end up being a huge waste of time and unnecessary stress.
If I could give this place a negative review I would.One star is too kind.All of the negative reviews of this place are sadly 100% accurate.The medical staff is just insensitive, rude, and incompetent.For my husband to speak to them and agree with me is just sad.I feel bad for all the women who go to REACH.If you want to be just another chart number then I recommend this place.Customer service does not exist here I have spent weeks waiting for a response and trying to reach the medical team.I send emails and leave messages and get no response.I was told I could start my treatment this weekend.So I canceled my vacation and canceled all my tickets and reservations only to be told I had to wait another month.After waiting 3 month dealing with this company what is 4 months to drag out my excruciatingly painful periods.They told me my genetics werent good enough even though the third party company who did the testing for them told me everything was fine and it was nothing to be concerned about.I almost killed myself cause of this company.I hope that people realize there are better fertility clinics out there that care about more then $20,000
I looked at some reviews and thought Id give reach a try, only because everyone has their own opinion. Today I had an appointment with Dr. Matrika. Before I began I have to say the customer service was good!. After they called me to the back to discuss all the paperwork, get vital signs, I sat in this waiting area in the back waiting to see the doctor.. When the dr came around to get me, she just kind of stared at me from head to toe as if I didnt belong there.(I must admit I had on regular workout attire, because thats where I was going after I left) okay, but lets get back on track... the dr takes me in the office or whatever you wanna call it, to ask me questions, that my medical records wouldve answered IF she reviewed that. She was talking in medical terms, that I couldnt understand,& I could feel aggravation when I did ask what does that mean?. There was no empathy, sympathy, nothing. So of course after she had this brief conversation she order boo-coos of lab work (17 tubes) long story short, I cancelled my lab work and future appointments with reach, i would never go back to this place, I didnt feel comfortable one bit... Good luck to all of you, & may God bless us!!***2021 Update**After 8 years I decided to give REACH another chance and scheduled a consultation with a different RE, Dr. Whelan. Now I ask myself why did I do that?? He presents himself well over the phone UNTIL you meet him in-person. I was super excited about my in-office appt. that was scheduled only to be let down AGAIN! The day of my appointment I went in for labs and was sent to the second floor for labs to be taken. As I get off of the elevator where other patients are standing close together waiting for their labs. Oh, and NO ONE was 6 ft apart and some patients took their mask off while waiting. Well, when I was called back for my labs by Terry it got even worse. She was rushy, she threw 2 tubes of my blood away, she flicked my arm to get a vein so that she could draw blood AND I was charged for labs that were NEVER taken but was able to get them removed. So after I went back downstairs from giving labs that were thrown in the trash, I was called to the back by Dr. Whelans assistant. During my visit with Dr. Whelan he was providing information regarding my visit, I asked 1 question based off of the information he had provided me only to be told I have a patient waiting for me in surgery ,we can discuss that another time and he leaves the room. I may have said it politely than he did Im sure... Im now with Dr. Katz at REACH and cant wait to speak with him soon regarding our game plan :) I will provide another update on my upcoming appointments. But I think its only fair that I share my experience so no one else has to experience this during their journey.3rd update ***Unfortunately, I did not proceed with REACH and I am know seeing a new specialist (so glad I did!)
My husband and I had chosen Dr. Katz as our primary doctor for our infertility journey. He was probably the best doctor I have ever had. He is extremely knowledgeable and personable. He was just wonderful to work with. He made the difficult process of infertility easy to navigate with his guidance. His team (Stephanie, Melissa, Mary and Shara) was also excellent. I had nothing but wonderful experiences with really everyone I came into contact with at Reach. The front desk was always great, the NP Madison was so sweet. All of the other doctors (which was basically everyone as we went through a lot there) were all excellent as well. The lab staff was prompt with updates. Even through our failures they were there for us. I am currently 28 weeks pregnant with our IVF miracle thanks to Dr. Katz and the whole Reach team. We will be forever grateful to them. I cant recommend Reach enough.
The other reviews are very accurate of this place. Their billing office is horrible. They would call me and request payment over the phone before billing by HSA. This resulted in a 500 credit being on my account for almost a year that Reach has still yet to refund. I have followed up numerous times for this credit. I never got one bill from this place as if your account has a credit balance they dont send you a bill which is a questionable practice.
Feel bad for the Doctors and Nurses that work there. They are good, but the level of customer service and communication is AWFUL. This is already a unfortunate situation to be in and working with them makes it 1,000x worse. They cancelled two days before injections were supposed to start for IVF, after we paid them $10,000. It’s been almost a month and no one gets back regarding our refund. Should have known from the start, so many red flags regarding how they run their practice. Transitioned to Artiums women’s Health and AMAZING!!!! Do not go here. Run, run, run.
My experience at reach was nothing short of amazing. Dr.Whelan was amazing and knowledgeable and the staff at reach were always kind and helpful. I would recommend this place to anyone needing it. I am not 8 weeks pregnant so my journey was a success. Thank you again reach for a wonderful experience.
My wife and I resorted to REACH after an Ectopic Pregnancy in September of 2018. Considering the emotional stress that we had already been through, we thought we were making a good decision by relying on the help at REACH. Our first appointment was with a financial adviser Dianne in the Charlotte location. She gave us a breakdown of all costs for the procedure we would need. The cost was very straight forward and was to be paid before each procedure. Each month before the scheduled procedure Dianne would call and I would pay in full the total cost. Third month we are in treatment we receive a bill in the mail from REACH. As you could imagine we were skeptical about the bill due to the fact that we were to pay in full before each procedure every month. How could we possibly owe them anything more. There were no added appointments or services. At no time did anyone ever say that we will need to add additional testing and no appointments were added. I have contacted the billing department, Dianne the financial adviser, Dr. Katz assistant and a nurse on there team and no one can tell use why we have this outstanding charge. We have also been waiting for a call from the location manager for now over 2 months. Yesterday we received a collection letter from a collection agency. It is absolutely sickening that they allow issues like this to continue. Women are in a very fragile state when experiencing fertility issues. For a company that has been quote providing infertility treatment since 1988 should by now be able to have a devoted financial department that can handle these issue. Instead they ignore you and send you to a collection agency. Besides the financial issues we had also encountered issue with the treatment received. During our second month in treatment with Reach my wife went in for an ultrasound. She came home upset and in discomfort for days after what she described as a terrible experience. The lady that performed the ultrasound was in training. My wife called and talked to Dr. Katz personally and he apologized and said that he personally would be doing her next ultrasound and if for any reason he was not available he would have another partner Dr.Wing completed the ultrasound. If you can believe it the next ultrasound, not even two weeks after. She gets yet again someone else training. This alone is ridiculous. Another conversation my wife had with Dr. Katz was regarding the sperm count that they would like to see when performing an IUI. In this conversation he said that for the IUI procedure they would use no less than 10 million. Before I start this I want you to know that we have banked plenty of sperm. In April when my wife went into the office for our third IUI procedure the nurse came in and had my wife verify the names on the sperm, she then asked the nurse what the count was on this sample. The count was less than 9 million. When she asked the nurse why it was so low, the nurse stated that this is what Dr. Katz ordered. While weeks ago he mention to my wife that he would not completed a IUI with less than 10 million. My wife mentioned this conversion with Dr. Katz to the nurse and the nurse left the room and returning to say that they will prep more sperm for this IUI. WHY would they not do this in the first place, considering we had plenty stored. Dr. Katz never ordered that amount and for all we know he probably was not even there. These are just a few instances of dissatisfaction that we occurred while in the care of REACH. It is clear that number mean more to them. We saw Dr. Katz at our consultation and that was it. Why with this and other reviews would anyone ever seek treatment here. I can tell you the only reason why we ended up at REACH is because they would get us in sooner than any other Endocrinology office in Charlotte. They were able to get us in the following week and we now know why. I suggest anyone searching for help to please look elsewhere. We will never recommend this establishment to anyone. Vincent & Megan Theiss
Getting in touch with someone is a joke. Billing department is a nightmare. 3 IUI cycles and not once did they get it right. They never sent my prescriptions to the correct place, even after I gave them the information, all 3 cycles. Nurses are really nice, but I have never seen the same doctor and I just feel shuffled around. You pay $150 cycle management fee in lieu of office visits but you are limited to the web portal messages and who knows what kind of response you are going to get if any. My last two messages, with questions have gone unanswered since Oct 18. I sent a follow up yesterday morning and still no response to either.
After reading negative reviews I was a little skeptical however I decided to give it a try as they were able to get me in within days of calling and I was going for pretty general information. I was 100% pleased with the knowledgeable doctors, prompt and efficient service, and the care we received. We’ve gone twice now. Perhaps the issues some people had written about in the past and were taken care of because we had a great experience both times and look forward to working with Dr. Johnson again in the new year.
The nurses were fine but the ladies at the front desk are terrible as is the financial team. I felt like a number, zero intimacy around patient care. The financial call was a joke! Diane doesn’t comprehend verbal questions and could not give me a straight answer about when a bill would be available. They also completed services before knowing if I had insurance coverage and misled me to believe I had insurance. DO NOT trust these people! I have never seen such stupidity and incompetence in a medical office!
There is probably not many more stressful or uncertain treatments to undergo aside from fertility. The emotions are high and the process is all about timing. I had my egg retrieval and transfer with Dr. Lauren Johnson and her awesome staff and was pregnant with twins on our first try. I know that this won’t be everyone’s journey as each woman is completely different, but keep in mind that it’s not for lack of effort from the facility and this staff. They want to see you succeed just as badly as you want to be pregnant. Keep in mind it may be difficultTo get someone regularly on the phone as the staff are often very busy with in person patient care, but with a voicemail or message on the portal, you’ll get a quick return call.
I had an excellent experience with Dr. Johnson. She answered all of our questions and we received scheduling for diagnostic testing and follow up results within 1 week of initial appointment. A lot of the negative feedback on this clinic, I believe, is due to being unprepared to take aggressive action towards your own treatment. I always asked whats the soonest dates/results were and kept track of everything we needed to do. The staff was very understanding and did not hesitate to get back with me and never got aggravated with me when I asked the same question more than once. I love their patient portal, I get the fastest response using that tool. If I do call in, using my chart number, to me, is not offensive or an inconvenience. It goes so much smoother when you can recite the number than having to call, spell your name, your DOB, then you SSN and then wait for the nurse to pull up your chart.
REACH is simply amazing!!! Dr. Whelan, Tyl (who is an embryologist at REACH), the nurses and staff there have always helped me and been there for me in so many ways. They have always been so kind and understanding. I consider them my second family because without them my family would not exist. They carefully walked through all my options and what would work for us in our situation. If youre looking for somewhere to help you with your fertility needs then please give them a call! They will work their hardest to help you in any way they can.
Had a good office experience besides Dr. Wang wanting to put me on meds quickly. Not everyone needs medicated asap if you are healthy. the billing has been a nightmare! I have awesome Blue Cross state insurance but they made me pay with a credit card over the phone before I came in for a procedure. Ive never experienced that before but thought maybe thats how these places work. The guestimate what they think you may owe them before filing a claim and then charge you $100s before you walk in the door. After my visit the claim was filed and I didnt owe nearly as much as they guessed. They now owe me a refund of over $300 and Ive called 3 times for my refund. Every time I call they say in 30 days or in 60 days. They owe me money they should of never charged with out a true claim. Blue cross advised me to not go back. What a mess!! Highly dont not recommend
My visit was a complete waste of time. I had to take a day off work to drive to Charlotte to discuss the results of the MRI images that REACH said they had. That was a lie as they had only received the MRI report no images. No one told me this before I made or drove to the appointment. The doctor told me no new information, and Im basically where I am before I wasted $400+ on treatment and evaluations.
I dont often write reviews for places but I felt this time I needed to speak up. My first patient visit went fairly well until I got home and read over the paperwork they provided and realized the Dr. was ordering us to do expensive procedures right off the bat without even outlining or explaining it to my husband and I. Then when I called back for clarification, I found out the only way to talk to the doctor directly was to make another appointment. After three attempts to reach the financial department about how much these procedures would cost, I finally got an answer and payment is due before treatment. Who has that kinda of cash just laying around? When the doctor knew she wanted us to start off with these procedures they should have sent us over to a financial counselor right them. They know that insurance does not cover most fertility so they should be more up front about how much it might cost. When I finally had things worked out with the nurse about getting our testing done first and then seeing what procedures we needed, I went to set up the appointments for our preliminary tests. I got the run around but was told by my nurse they would set up my appointments when the lab tech came back from vacation, this was on a Friday before a holiday weekend. Next thing I know I get an over-nighted letter stating they were discharging me from the practice with no explanation as to why. I have been diagnosed with anxiety so I am assuming they just dont know how to handle patients that may need a little extra attention. Fertility treatment in itself can cause anxiety so they should be used to patients being nervous. They were very unprofessional and unorganized. Just doing something simple as making an appointment turned into a three day ordeal of phone tag. I hope my review helps other women out there so this will not happen to them. Be well and good luck conceiving.
With the exception of one nurse, all of my experiences have been great! The finance dept have been responsive and accurate and pleasant to deal with. The front desk girls are warm and friendly but I woundnt have their jobs! OMG they are so busy some times. I think people dont understand that the patient has a responsibility in this and that as good as the doctors, nurses, and secretaries are, we have to do our part or we arent going to be successful. Thank you reach for my Miracle!
It has taken me almost two months to calm down after our experience with REACH. I did not want to write an angry review fueled by my emotions. Finally, I am ready to share the facts about my experience to those that are really going to need it.1. Everyone there is incredibly helpful and friendly until they receive your loan. Once they receive the money from your loan, do not expect any of your calls or emails to be returned. (The way it works there is every procedure must be paid for up front. Unfortunately our insurance does not cover anything related to fertility, so after talking to our financial counselor and determining how much we would need we decided a loan was in our best interest. The loan they tell you to apply for goes straight to REACH.)2. If you go the loan route, I recommend taking out a personal loan, even through the same company ( for example, the lending club) so that way you are in control over how much money REACH receives. Before you pay them a dime ask for itemized bills. Otherwise, you take out this loan for a few thousand and the office stops communicating with you. There is no way to know what each service is costing. Do not bother asking anyone other the financial counselor what the services cost because no one seems to have a clue. We were told by our financial counselor that the IUI and monitoring/testing included was one flat rate which was incorrect. We ended up still owing them money after the loan was used up. We were told we would have money left over and receive a check for that amount. That was also not the case. We were always told we would receive an itemized list of what our loan was covering and only received a complicated and almost cryptic ledger at the end after we threatened them with a lawyer.3. They stopped returning our calls/ emails before the IUI procedure took place. Its bad business practice to not return a client or patients messages regardless. However, this put an incredible amount of stress on me and my husband. Any amount of unnecessary stress while trying to conceive is harmful to the conception process. Our first round of IUI was unsuccessful. I am not at all surprised. My gripe isnt with the IUI not working on our first try, but with the way they treat their patients.4. During the IUI procedure itself, the young, female doctor (I decided not to include actual names after much deliberation) had trouble inserting the catheter which resulted in a lot of pain and severe cramps. She changed catheters several times, then asked for the tech to use the ultrasound to determine where it was in the uterus. The doctor then said, and I repeat verbatim, I THINK its in the right spot and completed the procedure. I dont think anything else needs to be said about that except my husband and I were shocked. We had no words.5. Over the course of several weeks trying to get in touch with someone at REACH to help us and answer our questions, my husband finally got in touch with the office manager and relayed our complaint. She apologized and recommended we email the Executive Director with our experience. It has now been almost a month, we have received no phone call or email from the Executive Director regarding our experience. Sadly, I have a feeling he gets these complaints all the time. Sadly the reviews for REACH prove that this has been an ongoing issue for several years now.REACH:My advice to you if you care about your patients at all is to become more transparent with your pricing, and respond to your patients messages in a timely manner. I have seen how busy your office can get. If you are understaffed hire more people, more competent people. Quite unfortunately, there may not be a lot of options for patients undergoing fertility treatment in the area, but hopefully this review will have helped your future patients (that have no other choice but to go to your facility) in navigating through the whole process and not letting you rob them blind.
If I could give this place ZERO stars, I would! Martyna Pace, one of the staff members was unbelievably rude and disrespectful. As I tried to ask questions over the phone, she repeatedly cut me off and spoke over me. After I brought it to her attention, she continued the same behavior. THEN when I told her I wanted to talk to a manager instead, she started trying to apologize, saying she was just sensitive right now because she’s going through a divorce. The customer service of this staff is just horrible. They made my already stressful situation even worse! And after having read the reviews of others, I’m so glad that we did not go along with scheduling an appointment despite our experience. Seems like it would have been an ongoing headache. I don’t recommend that anyone ever go here!! Carolina Fertility has been much more helpful and accommodating.
Save yourself the emotional rollercoaster (as much as infertility patients can), the excessive expenses and the time and energy and go elsewhere!!!Dr Lauren Johnson is absolutely wonderful- a true blessing but unfortunately 1 person cannot carry an entire clinic!If I had to rate her, I would give her 5 stars but as a practice in itself, I wish I could give it zero!!!The nurses we encountered were cold and uncaring.The practice made us feel more concerned with our finances than about us as people.We waited days and days for updates and simple answers.We were given different answers from different nurses to the same questions, jerked around and brought back in for this and that with no rhyme or reason except for financial gain as we are self pay.There’s a reason they have low satisfaction ratings.Diligently research your options!!!
This is by far the worse experience I ever dealt with. The finance department is so worthless i don’t know how these people are getting paid. You get all these charges which doesn’t even match your insurance. When trying to reach them no one cares to call you back, even though u left a message a week ago. Don’t waste your time and money here not worth it. The doctors here are terrible no one cares for u or your concerns they treat you like it’s fast food restaurant. I will never take a foot step in this facility for help. Poor poor customer service ! ! !
To REACH, you are a number and more money for them. You are not a person. On multiple occassions, I was left in the exam room waiting for over 30 minutes with no explanation & no one checked on me. They lied to me upfront about the costs and I have insurance that covers this. They coded one of my procedures wrong & refused to change it to match my insurance company. There is a decisive lack of bedside manner from the doctors. They dont seem to care about you as a person. There were a couple of nurses that seemed to care. The rest just dont. I could not get my phone calls returned. Its stressful enough going through this but to add the additional stress from the doctors office and billing makes it even more difficult. I would not recommend this office to any one. If you are trying to get pregnant, please consider another place that will treat you as you should be treated.
I was very, very, very concerned about going here, based on reviews. I take them very seriously. But, my insurance company sent me here, so I had to at least try. Dr. Lauren Johnson...Will be on my Christmas card list. She is awesome. Nurse Alice, awesome. Im very judgmental and usually tough to satisfy. Everyone here has been so informative, and patient, and caring since day one. Dr. Johnson has treated my husband and I very well. Now, she is the newest physician here, so perhaps that is why my review is soo different from everyone elses thus far. Plus, we have only been going here for a few months. No IVF yet, thats scheduled for next month. But, because of my experience so far, Im looking very much forward to it. I have been explained every step in the process, by the doctor and her nurse, and am so very thankful I chose her. Side note: the nurse that escorted me for one test early in the am, that isnt on my doctors team, wasnt the most outgoing, but overall, she was still okay. I HIGHLY RECOMMEND DR. JOHNSON!
Their communication sucks! And Their interaction with patients sucks! They will run blood test after blood test and will not explain your lab results to you. Please dont get me started on their billing department. When you arrived at their front desk, the ladies in the front there looks like they dont want to be there. The loom they give people can almost make you want to run out of there. For example, my wife and I went in there for treatment and she said hello to the front desk lady, to my surprise, the front desk did not say hi back. All said was what are you here to for.
Dr. Whelan and his staff made the process seamless. IVF is a very intricate process and the staff made me feel comfortable and kept me informed throughout the entire process. Huge thanks to Nurse Kelly, PA Taylor, Anne and the many other staff members that made my dream a reality.
Personally I have nothing but amazing things to say about the doctors and nurses there. We had to do donor egg and did our first transfer in 2018 (successfully) and our 2nd earlier this month. They were amazing! Only negative has been billing, I wont necessarily blame them, they give you the price of the procedure but dont go over the cost of the medications really. After we paid to do the FET we will end up spending an additional 2k-3k in just medication.
This place deserves ZERO star. Save yourself the headache and DO NOT GO HERE. Its like pulling teeth to get a hold of someone on the phone. When you go there, you will be asked to pay everything up front. They assure you that they will reimburse you later for anything the insurance pays on it. After months of being persistence and calling them out on their lies for not billing my insurance, they finally billed my insurance almost 3 months after the date of service! It begs the question why should they bother with your insurance when they already got the money from you. Dani, from the billing department is rude as well. She refused to talk to my insurance representative even though I told her that my insurance representative does not see the claim in her system. Long story short, DO NOT GO HERE. If you dont believe my words, do your research and you will find many more complaints with the phone services and the billing department. I do not need to babysit people to do their job and so you shouldnt either.
After trying to get pregnant for a year, I went to REACH and Thank the Lord Dr. L. Johnson became my doctor. She has such a beautiful soul. She is kind and makes you feel that everything will be ok. I had different tests done and procedures done by Dr. Johnson. At the end of my short/painful journey. She was very optimistic about me getting pregnant on my own, which it did happened 3 months after my last visit. Sadly I had an early miscarriage. Its been 6 months since it happened and I am just now thinking about going to REACH again. Going to an infertility doctor is scary but I was blessed with a good one. Doctor Lauren Johnson if you ever read your reviews I hope you know youre an awesome doctor and your simpathy to my problems and patience to answer my questions is greatly appreciated.
Do NOT waste your time and or money! They are unorganized and unprofessional. Being that people depend on them for a very sacred and important time of their life they don’t care about you they only care about your money and insurance! Our team (L.Johnson) was very disorganized. When we needed to report or get in touch with the staff we could barely reach anyone. On the day of insemination my Dr. didn’t even inseminate me her Dr. assistant did and she barely said one word to us and she didn’t seem to know what she was doing..it was rushed and ineffective. I believe they intentionally missed my ovulation. Even after being triggered. We wasted time and money!! The whole process was stressful and unorganized. I would NOT recommend this place.Tiffany Crocker-Thomasson
Dr. Wing and his staff are amazing!! When I went in for consultation Dr. Wing went over my medical records and went through everything step by step. He took his time and was very pleasant and to the point. His RNs are very responsive and pleasant. Denise is wonderful!! If they are not able to answer the phone they will give you a call back shortly. This office has always called when they indicated they would and followed up with their patience. Ive gone to another fertility doctor and was very disappointed but Dr. Wing and his team gave me hope again!! Thank you!
If I could give NO STARS I WOULD. I should had wrote this review sooner. First I would like to say I am grateful/blessed to have my daughter but the billing at REACH is the absolute worst .I have been going to REACH for the last 5 years. I would recommend anyone going to this place of business to PAY ATTENTION to your checkout form (ask for a copy before leaving with the charges showing). Before going to reach I consulted with my insurance (UHC) to see what was covered. Being a single parent I wanted to make sure I had enough funds to go through the process. During the 5 years of going to REACH, they have NEVER got my account correct. They would charge me for procedures that my insurance covered. Then I would have to contact UHC to get everything correct. REACH would always give me the excuse that (most insurance does not cover the procedure) and I kept telling them, I dont care about most insurance I only care about mine. Going through IVF is stressful enough without REACH sending letters saying you own this or that and if you dont pay they will report to credit bureau.REACH called me in March to say I own $180 for embryo storage. Being that I just had my baby in February I went ahead and paid since I had a lot going on. Late March I called UHC to have them refile the claim for the storage since I have coverage. This meant REACH owed me a refund. I called Dionne of REACH (office in Florida) on April 6, 10, 21 and asked for her to call me, I also emailed her on April 3rd. Never received any callback or email response. Then I called the local REACH office on April 24th and the person stated she would email Dionne. I told her that I had already tried that and never received a response. Then I called the local Reach office again on April 26th and told the same woman I hadnt heard anything. Still nothing. I told her that when you owe REACH $$ they will call you but then you are due a refund they will not return a call and I hung up. Then Dionne called me later on April 26th and said they would issue the refund and I should get in 3 weeks. I asked why had she not return my emails or VM she stated she never got anything. It is funny how when discussing via email money I owe REACH they received all emails and phone calls.The next thing I get from REACH is a certified letter saying they would be sending my records to another local dr office and that they can not help me further due to patient/ doctor relationship. ARE YOU **CKING KIDDING ME. I WOULD NOT recommend this place of business. They do not take responsibility for anything they do incorrectly regarding billing.
I’ve been an on and off patient since 2016 2017. Had services for HSG to find out my tubes are blocked. Got billed for the procedure and it was not even filed with my insurance company like they said they would do. I had to call my insurance company because they said I didn’t have insurance at the time. We resolved the issue they filed me insurance on file. Apologized. A lot that I didn’t mention about the rudeness of the finance department. Never come here I rather go out of town before coming here. Everything is pretty good but the finance department that is reach major downfall. Need caring ppl in the entire Facility.
This is for any women who are looking for a fertility clinic. Please do not go here! I was impatient and called around to see who could get me in first. Reach was able to see me within a week which should have been a red flag. Most others were booked out 3+ months. So I scheduled and the new patient coordinator was so sweet over the phone (why I gave atleast 2 stars). I waited and hour to see Dr. Whelan who burped, yawned, and rolled his eyes during our consultation.Next I met with the financial planner. She had me get up and go close the door after I had already been seated. Then she told me to look at some pricing sheets bc my insurance didn’t cover infertility and I should think about getting a loan with my bank if I needed IVF.Considering what’s going on in the lives of the patients who are coming in, they truly need a staff with an attitude adjustment!I booked with the Womens institute and will not be returning to reach.
They don’t bill you. Instead they collect payment when you come in for follow up appointments or send you collections letters. It makes for an extremely poor customer experience when you’re checking in and they say, “Are you aware you’re have an outstanding balance?” No, because you don’t send me invoices. When I called the billing office to ask why I’m not receiving bills, they said they’ve been mailing and I should take it up with the post office. Surprisingly enough they have my address when sending me collections notices.
The doctors at REACH are exceptional, especially Dr. Katz. Our family wouldn’t be complete without these people. Not only were they extremely knowledgeable, but also compassionate. They care for the whole family and you as a whole person- meaning they don’t just throw you through fertility hoop after hoop, but also ensure that you are healthy mentally as well through the process. Thank you, REACH for your endless support.
**Update: REACH failed to provide LabCorp with a validation code for the procedure!* My healthcare provider attempted to call REACH to request the code but became frustrated because no one answered which is very common for this business! I have made attempts in the past to speak with someone about billing and they never call back.**I don’t have the energy and patience to deal with the incompetence and also deal with the emotional fertility roller coaster so, I will have to find another clinic although I think Dr. Whalen is great.Previous Post:BILLING is an issue with this business.I am not new to the fertility struggle. With my previous clinic which is out of State, I never had to come out of pocket for more than $10.00 for bloodwork submitted to LabCorp. I received a bill from LabCorp for $600 which is ridiculous for the bloodwork done at REACH!
DO NOT GO HERE. You are just a number. They do not care about you. The communication is awful - they do not have urgency to take care of you. At times, I had to remind my doctor of medication I was on or the plan that we had decided on because she was forgetting, which was not reassuring. We did 2 failed IUIs that we paid for out of pocket and then a round of IVF that was also paid out of pocket. We had 6 embryos on day 3 & when we got the report call that day I even asked the embryologist what would be our chances of losing all embryos by day 5 just to prepare myself. He told me he would be absolutely shocked and it never happens with the odds we had with 6 embryos still going. Well, on the morning of our transfer (day 5) we got a call that we had 5 embryos left and they ALL arrested the morning of day 5. Some of them were graded differently which made no sense that they ALL arrested. The woman embryologist did not have any compassion in her voice when she told us that they all arrested, which did not help. When asked why they thought this happened, they said it was most likely a genetic issue, however my husband and I both had genetic testing done prior to our IVF (through them!) that showed nothing was wrong on our ends. Other than that, they just said it was a one off situation/bad cycle and we should try again. $20k wasted for nothing.We immediately switched clinics and did an IVF cycle with our new clinic. We had the same amount of eggs and same amount of embryos that we did with REACH and ALL of them lasted until day 5. The first one we transferred took! I am now 5 months pregnant. I called the Embryologist back at REACH to let them know the outcome with our other clinic just so they were aware and explained that I started acupuncture and also switched my diet to help and the woman embryologist told me that obviously what I did with my cycle at REACH didnt work and laughed to try and make a joke. Our new doctor at our other clinic is adamant that it was a lab error at REACH. A good lab is so important and REACH does not have that.I am so glad we got the hell out of there. Our doctor did not call to check on us once after we left the office after our failed IVF cycle. She (& no one on her team) even checked in to see if we wanted to do another cycle after they had suggested it, etc. THEY DO NOT CARE ABOUT YOU - THEY JUST WANT YOUR MONEY! RUN FROM HERE!
I am currently a patient of Dr. Katz, my husband and I have been going here since January of this year and I have had nothing but a wonderful experience for such an awful event in our lives (infertility). I have not encountered an employee who was rude or unpleasant, my calls and emails are always responded to same day or within 24 hours. And believe me, these are not just important calls and emails but also very unimportant - need reassurance calls and emails and I am always given a call or response back ASAP.Infertility is expensive, any facility that has good success rates are probably going to be expensive. We are in the Attain program and it definitely was a sticker shock for us initially but seeing the care we are getting and understanding what other people around the country are getting, I believe that Im in good hands with Dr. Katz and his team (Stephanie & Marcey). I wouldnt change a thing, I recently got my positive pregnancy test on my first attempt, Im hoping that it sticks for the long haul and know that Reach did everything and will continue to do everything in my best interest to deliver me and my husband our miracle.
I had a great overall experience at REACH with Dr. Wing as my doctor, his nursing team specifically, other nurses, the financial dept, and even the front desk girls. The only issues I ever had with them were very minor (an occasional rude nurse who ended up leaving, 2-3 billing errors which were resolved immediately as soon as I called and inquired, a couple communication errors about the nature of my appointments/insurance/Attain plan, all of which were resolved right then/there) and not big enough for me to complain or say bad things about this clinic. No place is 100% perfect and I feel that some of the lower ratings REACH has received on this site are due to nit-picky things! That being said, the care that I received there under Dr. Wing and his team (Denise, Sue, and Rose up at Langtree) was excellent and more than competent. Dr. Wing was extremely thorough in every test and procedure he recommended, and did not rush me in the entire fertility process (didnt push me into IVF until it was clear its what was needed; Once the IVF process was started, he didnt rush the process but rather took a little longer protocol in order to give me the best chances of success). When I wasnt getting pregnant initially with clomid, he changed up my medications which resulted in a pregnancy; And our first attempt at IVF was successful. Also wanted to mention that I had great experiences with the following other team members: Nurse Beth, Nurse Melissa, Nurse Diane, lab tech Andrea (Langtree), and front desk gal Christy (Langtree). Even though I was ecstatic to have a successful pregnancy, I was sad to graduate from REACH and leave the team that Id grown so attached to. We are planning on moving out of the area fairly soon but have already decided that we would travel back to REACH for any future embryo transfers :)
I was primarily treated at the Langtree office and couldn’t say enough great things about my experience. This journey is wrought with emotion and anxiety. I felt like I was able to resolve my questions and concerns reasonably, and felt very supported by the staff. Nicole, Amy, and Jaycee were really amazing and I WILL be keeping in touch!
From my first visit I felt safe, like I know they will find a solution. Dr. Whelan was knowledgeable, courteous and encouraging. The entire nurse staff did return my calls and worked hard to get me into surgery. It was not about the money, Dr. Whelan listened to my husband and our choice to repair and open my tubes instead of IVF. Surgery went well and my second day home Im able to walk around. I even have pictures of my tubes and ovaries before and after. My husband and I are two normal working people and our portion was not expensive. We have BCBS Blue options which covered a large portion this whole process. Reach and Dr. Whelan are God sent. Thank you!
I had a wonderful experience at REACH following a bad experience at the Womens institute at CMC. After almost losing hope, I switched from CMC to REACH and saw Dr. Wing after being referred by a friend who had a successful IVF twin pregnancy with Dr. Wing. Dr. Wing gave me (a 38 year old woman with low ovarian reserve) a set of precious healthy twins after two egg retrieval cycles and only one IVF transfer of 2 embryos. With Dr. Wing I felt like he tailored his treatment plan specifically for me to optimize the success and for my needs/desires. I also had Dr. Whelan and Dr. Matrika Johnson perform some of the procedures - and they were both great too! I have been referring everyone I know with fertility problems to REACH. My 41 year old friend saw Dr. Wing too and now has a healthy baby girl. So now I know 3 people with success stories at REACH. - Lauren Carter
I have had a wonderful experience with REACH. Dr. Katz and his team (especially Melissa) were so kind and gentle. My phone calls were always returned the same day, and I was helped with any concerns/questions that I had in a prompt manner. I am grateful for all of their help.
Knowing a rating of 1 is harsh. I also know that these ratings can be dismissed in a business that has so much satisfaction tied to results. Let me first state our journey was ultimately successful and I am more than thankful for that. However this company and in particular their communication is a disaster. Everything that you need to accomplish count on doing it 3 times. Their client portal is sold as a direct link to your provider...ha! Its a complete mess. Dont ever try getting someone on the phone, skip it and go bang your head on a tree! We were advised after paying to have all embryos genetically tested and one unsuccessful try (some temporarily successful)after another that they are evaluatimg whether or not to test in the future given recent results. What a joke...this came highly recommended to us and we were assured that there was no negative impact to the embryo by implementing this process. Turns out it was just another add on. We had some embryos frozen for future use. We sent their required letter months ago to discontinue and are still being charged $50 per month. After finally getting a response they claim to have never received our certified and notarized letter...SHOCKER! In closing I want to say theat Dr. Katz is a very caring person and doctor. Our negative experience is not with him but at the end of the day this awful support staff is a reflection on the providers. Thats just how the world works.For what its worth....
Dr. Lauren Johnson is fabulous! Nurse Becky is also amazing. Contacting them is a little hard but they always get back to me within 20-26 hours of when I call or email through the portal.
There is a reason people look to a place like REACH and that of course is when there arent many options remaining.Like most people going this direction- my wife and I went there looking for guidance and support. We obviously knew there weren’t any guaranties - we asked our questions and their answers definitely build up hope enough for our relationship to start. Literally a week or two into it, we had already realized the lack of communication - lack of reaching anyone - lack of anyone ever getting back in touch with you... and when they did get in touch they never had the answers for the questions you asked. Just everything went down hill.We wish we had read the reviews prior to walking into the building. They are spot on.If you want to have a positive experience- and stay hopeful- This is the wrong place.
Dr. Wing isn’t the most optimistic doctor to go to for reproductive medicine. I’m a believer that with time all things are possible. His right hand nurse was pessimistic and sarcastic during our consultation. It was almost like he didn’t have confidence that I would or could get pregnant. When I walked in this facility I didn’t expected these people to be God and create a miracle. I understand that it’s not going to be easy but be compassionate, optimistic and understanding about the husband and wife wanting a healthy baby or just trying to get pregnant. We saw couples leaving out of the facility crying. Just from that we decided to discontinue our services and go with another facility. I don’t want to patronize a business that has toxic or negative people working with me.
I had really good experience. Dr Whelan is really nice and give suggestion which worked best for us. I was trying to conceive for long time and nothing was working out. We went to reach on recommendation of my obygen and I was treated by Dr Whelan. Now I have a baby with me. Can’t thank enough to Reach and Dr Whelan team.First when I read all the reviews, I was doubtful to go but I am happy that I made that decision. I never had any issue with billing or need to call them.They always respond quickly too.So I do recommend going in Reach. Miracle do happens.
I am a former patient of Dr. Teaff at REACH. I am glad to say former because after months of IUI treatments I am finally pregnant. Dr.Teaff and her team (Selena) were always helpful, optimistic and understanding. Dr. Teaff never pushed me to do an IVF as she believed that I needed to try more rounds of IUI before we would get to the most expensive procedure. My calls were always returned on the same day and I never experienced any problems.Dianne from accounting was always helpful to explain the charges on my account and would give a call to provide more details. Infertility can be very frustrating and expensive experience and Dr. Teaff and her team made me feel comfortable, assured and optimistic.Since then my family moved to a different city and Dr. Teaff made sure all my medical history got transferred to my new OBGYN. I am very happy with Dr. Teaff, her team and REACH for helping me get pregnant. I have been recommended to go to REACH by two of my friends who got pregnant with the help of REACH and I recommend everyone to visit the center and get the right diagnosis and treatment. Good luck!
I can not say enough great things about REACH and Dr. Whelan. What a brilliant man! He is able to explain things very well an really helps to map out a plan to parenthood! I too cant understand the previous negative reviews that REACH has gotten, with the exception of billing/insurance comments. Ultimately however, isnt it your responsibility to make sure you speak with your insurance as well??!!! I guess I am a person who just has to double check for myself. After all, fertility treatments can be expensive and a stressful process! I wanted as little stress as possible when going through a difficult journey! I would recommend REACH and Dr. Whelan to anyone, and have to many friends across the country! Those friends have also had success with REACH. I believe if you are considering a fertility treatment center check REACH out for yourself and you be the judge! Blessings and GOOD LUCK :)
Dear Dr. Katz and the Team,Thank you so much to take us walking through the whole journey of getting pregnant, thank you for being there, thank you for being with us, you made the miracle!From the beginning consulting to whole treatment process, all you gave us is confidence in our hearts, like a lighthouse lighting us to walking through in the dark. Looking back, all what we want to say is “worth the wait”.I still remember the first time my husband and I walked into Dr. Katz office, there was fish tank, that soothed me. I told Dr. Katz “I’m from China, I checked with best IVF hospital expert in China in 2018, I only have 10-20% chance to have baby, because of the egg quality at my age. I know America has high technology, I want to challenge you”, Dr. Katz laughed out and said “I like it”, after he looked at my medical profile, he said right now might be worse, let’s check. As long as you healthy and positive, we will let you have a baby.” Those words changed my whole world!!! My husband and I walked out Dr. Katz office with whole smiles faces.After that, I started my ultrasound and blood work, and when lab results were in we met Dr. Katz again. He confirmed that my egg quality had continued to drop. We now only had 1-2% to use my own egg to have baby, but other than my egg quality, everything looked good. My husband and I want to have a healthy baby in most secured way. We decided to use donor egg. We had appointment with Stephanie, she introduced us the all listed donor egg companies. Then we started with working on searching the favorite egg donor. My husband wanted to make me feel good, so he insist on to use Chinese egg donor. Finding a Chinese egg donor was more difficult than either of us thought it was going to be. We were able to find on in a few months, but the egg thaw failed. Then COVID-19 pandemic placed the country on lock down, and we knew that will make us harder to find new Chinese egg donor. But we keep looking, and waiting for many months. We wanted to say thank you for waiting with us and keeping us encouraged during this time. Finally we found the perfect match near end of this September. You were so excited with us at that time.Then we started new treatment process. Great news! 4 out of 7 embryos are alive! I was so excited on my transfer day when I was shown the embryo picture. I had the biggest smile when he handed me the photo and said “this is very beautiful embryo”. I was also very impressed when Dr. Katz use his magician hand to transfer that embryo in my body without any pain.Over the next few weeks, the nursing team told me my labs continue to look very reassuring. I was so excited during the first ultrasound, to hear the baby’s heart beating like a little train.We are so appreciated, that means the whole a lot for our family!We know only saying thank you cannot express our gratitude. Because of you all we are able to start our family. We will make sure to keep you updated along the rest of our journey.Love you all and are so thankful for each and every one of you
Ive been trying to get in contact with a manager from the billing department about multiple charges on my statement also the staff is so rude and nobody cares. Doctor katz is great from what Ive seen so far but honestly if there were more clinic options this one would not have been it. This is making my fertility journey super hard and frustrating.
My husband and I had been trying to conceive for 5 years. When we moved to Charlotte a year ago I kept hearing commercials and seeing ads for Reach. We decided to give them a try. We are so happy we did. Dr. Whelan and his nursing team are so great! He was very informative and thorough throughout the entire IVF process. Anytime I had any questions or concerns I always got an answer the same day from his nursing team. The IVF process is very stressful and his team made it so smooth. I am happy to say that as of today I am currently 9 weeks pregnant! I would highly recommend REACH to anyone having fertility issues!
HORRIBLE!! I got labs done here 3 weeks ago and they will not give me all of my results. They only contact you to schedule more tests but do not answer your requests for labs. They said they thought I had PCOS but were waiting for my testosterone test to confirm in the meantime tried to schedule more tests. THEY HAD RESULTS SINCE 11/24!! I just got these results today 12/14 after emailing multiple times a week. They’ve never answered the phone anytime I’ve called and they charge $150 for “referral fees” on top of the costs that they will charge you and the insurance. We have an appointment with Atrium women’s center. Prior to the appointment they send you packets of information in the mail. They also answer the phones when you call.
Excellent staff and clear communication. They helped create a very stress free experience. Ended up being successful on 2nd IUI! Highly recommend trusting REACH with your fertility journey.
I will say unlike a lot of posters dr. Wheelan was professional and did talk to us like everyday people without the medical jargon. Our issue came from the billing department. When we first went we talked to the insurance lady who kept her office a mess (its a sign of professionalism and pride), she had pampers on the desk about a loan program and when we ask about the product she informs us they dont participate in that. We discuss the insurance that me and my wife have and discover my companys new insurance covers fertility treatments. After talking to my hr person shes not sure if my plan does so I spent 2 weeks tring to call this lady wit no response, so I put my wife on my insurance which raises my rate to 800 a month. When we do go back Im told they dont like working with that insurance because its inconvenient. Also when I talk to her about not returnong calls shes said she was sick over the weekend so I asked why her voice mail still said she would be out of the office untIll 12/5 and it was 12/22. From what Ive read on other reviews she has since left for being incompetent which 4 years later still makes me feel a little better. As for other reviewers posting about bad billing and bogus test Im not in a position to say that is right or wrong. We truly think the doctors did try.
Dr. Matrika Johnson is fantastic. Jess, the nurse who works with Dr. MJ was very helpful and sweet. Everyone we worked with at REACH was competent and kind and the office is as comfortable as a doctors office can be. They outline your program, give you the financial information you need to understand the costs, and answer questions along the way through the online portal very quickly.
I only went there for a test that my obgyn ordered. They filed my claim incorrectly and still cannot get them to correct it after multiple phone calls. and voicemails that they do not respond to. Their phone system is terrible as the options to speak to a person directly are confusing . They put you on hold for long time. On top of it all, they want you to pay in advance for a service they havent rendered. I paid them and they still billed me for it 2 months later. So I had to call them again just to find out their system hadnt registered my payment at the time the billing statement was posted. And, I am still waiting for them to correct the claim the filed wrong. AVOID using this place if you can.
I along with what looks to be a very high number of other people are very disappointed in REACH!! Long story short, on about our third visit we sat down with a financial counselor, who by the way is no longer employed because she was fired........... She supposedly called and verified that our insurance which is bluecross blueshield would cover up to 3 IUIS. After having two IUI Procedures with clomid, and injections, we received a bill almost 8 months later that stated neither IUI was covered. The first phone call into our insurance company stated that REACH doctor coded one of them wrong?? Why would he code one different than the other? Dr. Whelan was my doctor by the way. After going back and forth between the insurance company and REACH billing department we were told that they were not covered and it would be our responsibility to pay the bill. Needless to say I will not pay, and I have all paperwork and documents to back up what was presented to us by the financial counselor. I WOULD NEVER RECOMMEND GOING TO REACH TO ANYONE! As stressful as it is anyway to be going through infertility, it made my experience horrible to say the least!!! VERY DISAPPOINTED! THE ONLY REASON I GAVE ONE STAR IS BECAUSE IT WOULDNT LET ME POST OTHERWISE. I WOULD GIVE NEGATIVE STARS IF THAT WERE AN OPTION!
Awful follow up. We called several times (4+ and left over 5 messages on the patient portal and no one will call us back. The only call back we got was to tell us the portal appointments were going to the wrong department, and they couldn’t help us schedule it and to use the portal again. 4+ attempts and no call back. When you call it goes to voicemail every time.The last appointment we had our doctor wasn’t there and no one told us. Let alone our voicemail appointment reminder said to go to Mooresville but when we got to Mooresville they said we should be in Charlotte and that happens all of the time.These doctors and this practice suck. It is out of pocket money not insurance and they can’t schedule an appointment right, they can’t call you back, they can’t even answer the phone. This is a stressful enough time if you are at this stage to have to deal with such a poorly ran company.Go somewhere else.
I had my records transfered back to my regular OBGYN, and the doctor shared some test results that REACH did not share with me. The results were concerning my AMH levels, which is a score about your eggs. My score came back extremely low. It was so low that if the results are accurate, we cant have children of our own. While we were at REACH, I worked with Dr. Whiteside ( my main doctor) and doctor Wing who did the IUI. Our IUI was not successful even though my ultrasound showed my eggs had matured and there were cyst to support as well as bloodwork showing that I was ovulating. The success rates for a first IUI isnt that high for most people. We went into the plan knowing we might need to attempt again. We did not get pregnant with the IUI. The reason I am giving REACH 1 star is because I feel Dr. Whiteside should have communicated my AMH levels. The fact that our insurance doesnt pay for any of the medications I needed to prepare for an IUI, which was between $800-$900. Also, we only have a total of 3 IUI treatments that insurance will cover. I understand test can be inaccurate, but with my levels being below a 1 and all other test and examines being excellent, I would have liked more communication. As well as another test seeing about my AMH levels. One more bloodwork up would have been sufficient to see if the first test was accurate or not. So that we could discuss options. If AMH levels are as low as mine were, it doesnt matter how many IUIs you do, you cannot get pregnant. (There are other options donor egg or adoption. )Also, when I went to pick up my prescriptions, the pharmacist shared that REACH should have not sent my prescriptions here that there is another place that my perscriptions would have been cheaper since insurance wouldnt cover any. I was very disappointed that REACH didnt do that since we communicated with them that insurance didnt cover perscriptions, and we would be paying cash.I am sure other people have had wonderful stories and havent had issues, but our time at REACH was not what it should have been for the money we or anyone is paying.I dont want to be treated like a number. I want to be treated like an individual, and I did not get that at reach.
All of the negative reviews about this place are 100% accurate!! Do not even bother and save yourself the time and money. No one wants to actually do their job and every time you call, they just send you to someone else’s voicemail and never return your calls! I have requested from 4 different people to speak to the director and I have yet to get a return phone call. Completely disorganized and zero communication from this office. What funny is that if you are an existing patient, they won’t answer the phone, but if you press the prompt on be phone as if you are a new patient then they always answer. What’s the point of getting new patients if you can’t take care of the ones you already have?! This is the worst doctors office I have ever been to and probably the most disappointing and frustrating experience I have ever had.
I started with the clinic without any problem, the care with me was very good. Until they did my last blood work in August and they told me to wait for us to contact you. In the wait 3 months passed and in December it was that they contacted me again. I never imagined that it was so incompetent and that they are only by numbers. the worst clinic
Could not be happier with the care I received from Dr. Katz and his team. I went to the Womens Institute and Cornell before being treated at REACH and my experience with REACH was by far the best and most successful. Highly recommend this group.
I absolutely love this place. Dr. Matrika Johnson an her team will forever be apart of my family. Going through the IVF process is already stressful on it’s on but when you have an amazing support system it makes it seems effortless. My husband an myself would like to say thank you guys so much fo everything that you have done for our family. We are truly going to miss you guys. We can’t wait to meet our new bundles of joy. THANK YOU
My wife and I had heard good things about REACH; therefore, given the difficulty we had with our first, and only, childs conception and birth, we decided to give REACH a try in the hopes that their methods would make the process easier. We scheduled an appointment with Dr. Whitesides and entered REACH with the highest of hopes for a good appointment that would put our minds at ease about our ability to conceive another child. *We left utterly angered. The first disheartening thing about our visit was when the nurse taking my wifes vitals gave us a card with a number on it and told us to make sure if we call in that we do not use our name, but rather our chart number. Upon being seated in Dr. Whitesides office, it became very apparent that he had not even bothered to review my wifes chart or medical records that had been forwarded to REACH prior to the visit at their request. Throughout the course of our consultation with Dr. Whitesides, we had to reiterate to him multiple times that we were already parents. We explained to him that we had previously tried medications such as Klumid with no results and that if he looked at our chart, we had proof of what had worked in the past. Our words, and medical records to back them up, went in one ear of Dr. Whitesides and out the other. He began by recommending an unnecessary test of my sperm to ensure I was capable of fathering children to which we replied: we have a daughter this is how we conceived her: step 1... step 2... etc.... After our explaining to him how we felt such a test was a waste of time and money, he begrudgingly agreed saying that once we got through two rounds of Klumid, **the same medication wed previous explained to him was not successful in the conception of our daughter**, the sample would be necessary for IVF anyway and I would have no choice. His next recommendation was that my wife take a dye test to ensure her tubes worked and she was capable of mothering children to which we replied: we have a daughter . He said such a test was standard and necessary even if we already had a child. It was now clear to me that his intent, and for all purposes, REACHs intent is to ensure each couple who has the misfortune of encountering a conception issue has to be burdened financially by being told that IVF is their only option. In closing, I would implore all couples that are having issues conceiving to visit Dr. Usati at the Womens Institute. She will treat you as you deserve to be treated and if you call in, youre ok to use your name, not just a chart number.
They just want your money. No bedside manner at all!!! I have no diagnosis or history of infertility problems, went to REACH Charlotte because me and my husband would like to have another child. No test were done at all he wanted me to spend $1,500 for IUI no less than three times???
This clinic is a scam, I went in to freeze my eggs, after spending thousands of dollars the retrieval failed. Then I got a surprised bill from Genetic Testing for 11k when they told me it will cost me $200. Billing Department refuses to provide me with detailed bill.Long story short I wasted my time and now I’m stuck with 30k bills to pay.Go elsewhere please don’t make the same mistake I did.
I went to see Dr Crane after having miscarried 3 times in less than a year, he was not personable! He said i should continue trying because i am young. I knew in my heart something was going on with me! He didnt take the time to actually send me in for lab or order any testing! I made an appt with cmc women center and they found my problem! And they were able to fix it and get me pregnant. 7 months after my appt with Dr crane. REACH called me to see if i wanted to make a follow up appt with him!! i would never recommend anyone to this clinic!
I have 2 miracle babies thanks to Dr. Whelan. He is an amazing doctor with the perfect balance of being personable and compassionate. The billing department has fallen to shambles over the years but I am willing to deal with their incompetence to receive treatment from such a great doctor.
Reach is terrible!!! Dr. Wing has no concept of other protocols of IVF. All the medicine that Reach recommends will fry your eggs! Don’t do it!!! He does the same protocol for every woman with DOR. I mentioned to him about mini/mild IVF, he said we only do aggressive here. He told me I would have to use donor eggs. I went to another clinic out of State and I gave birth to a beautiful, healthy baby boy with my own eggs!!! Don’t waste your time and money trust me!!!! I will be sending him a birth announcement!
We had a good experience with the doctors, staff and treatment at REACH. However, we had a very BAD experience with the billing. It was a nightmare. Nothing was ever simple. All of our treatment was complete in October 2014 and it is May 2015 and I am still dealing with it. We did a package deal hoping to avoid problems like this but apparently that didnt help. Very disheartening.
To communicate with someone at this practice is almost impossible. I have been trying to talk to someone for days to get my lab results and no one will answer the phone no matter which extension I use. The say that they any voice message after 4:00PM will be returned the next business day, but with my experience I left messages way before 4:00PM but still no luck. REACH is unREACHable.
Thank you to the wonderful staff and Dr.’s at REACH. My wife and I had been trying to have a child of our own for several years, without success. We were referred to REACH over a year ago, and opted to go through the full IVF ICSI process with Dr. Crain and his team. While the fertility process can be daunting, expensive, emotional, and disappointing, the REACH team was there to guide us and provide support along the way. My wife had frequent visits to monitor progress which gave us the opportunity to be updated on the many steps of the IVF process. It is very important for patients to follow the recommended steps by the Dr. and nurses in order to have the best chance of success. We found it convenient to talk to the Dr. and team through the REACH online portal. Dr. Crain always provided sufficient time to ask any questions about the process. We are happy to announce that just last month, my wife gave birth to a happy and healthy 8lb baby boy as a result of the successful IVF process enabled by REACH.I wish everyone success with their fertility treatments and I would definitely refer others with fertility issues to try REACH. Thank you so much to Dr. Crain and team for enabling my wife and I to have a child. Without your help, this would not have been possible.-C.J. & Jum
Dr. Wing and Dr. Katz were extremely professional and a pleasure to work with. The office and medical staff were comforting and kind during the initial rough patch and shared our joy just recently.The process is not an easy one so you should plan on learning and taking the lead where ever you go. The REACH group is an excellent organization to help you along the way.
Very difficult to get through to anybody in the practice, they dont pick up the phone. Clinical staff also does not effectively communicate about progress of an IVF project, we lost 3 months before finally going elsewhere.
I am not someone who writes reviews much but if this is going to help anyone trying to conceive I must really help. I went to this facility in feb/March 2016 .As a first step to check why I was not conceiving they did a ultrasound which looked fine and ordered for HSG ( Fallopian tube) test. But while doing HSG the nurse ( 2 of them don’t remember the names ) might have not completely injected the radio dye which showed the images of my uterus to be abnormally small . Dr Crain reviewed the report n told me my uterus size is small and asked me questions that convinced me I have some underdeveloped uterus and may not conceive.Later on I moved to California , and when I met a fertility specialist here , they tried to do HSG again but they couldn’t enter the cervix at all because it was painful . They later did a hysterocopy ( HSG with anesthesia) and found that uterus was perfectly normal in size and tubes were clear. To avoid any more delay , I got my 1st IUI and now have a healthy baby 2 months old.What I am upset about is why the HSG images taken at this facility was reviewed without a doubt by the doctor. The HSG images were so wrong and unclear. They had put me to tension and worry for months when I had perfectly normal uterus and faollpain tubes.Facility needs to be more careful with diagnosis since wrong diagnosis can put patients into bad emotional state which again will affect the whole intention of fixing the fertility issue.
I would run as far as you can from here. I came in for a consultation and ended up with blood work and an ultrasound. An ultrasound that I didnt need. I already had one which is what gave me the diagnosis to come to REACH. Blood work that I DIDNT need, blood work I had just had about a month prior if even that long ago. Dont ask me on the new patient forms about all these lab results and immunizations if you are just going to run them yourself. Then they also sent blood work to an out of network company that slammed me with a $487 bill for ONE blood test. Would it not occur to someone in the billing/insurance department that maybe we should contact the patient before we send this out. I mean that is what you do for a living is it not? I spoke it the office administrator about all this, her response was dont get upset. The nice thing about the company is they will reduce the bill if you call them when you receive it. The best part of the whole thing is their lab tech told me it was ALL being sent to Lap Corp. Well that was a lie wasnt it. Also, I counted they took 14 or 15 vials of blood for lab work. Yet, Im billed for 20 labs being run. 13 vials were sent to Lap Corp, 1 sent to an out of state lab. So were do the others come into play? So what vials did they run in house if they sent them all out? Oh, then they also bill you for the ones they ran, the kicker. I never received those results. Why? My guess is because they were never done. I dont see how you ran blood work on blood you didnt have. Because again 14 or 15 vials taken, 13 sent to Lap Corp and 1 sent to an out of state lab. Which left you with no vials or just one. So what am I paying for? It took three days before I could get someone on the phone to figure this out. I would have to say they dont have their patients best interest at heart. I feel they think money grows on trees for patients and they can just rack you up a bill and your not going to question it. If I can say one thing, make sure you ask for itemized bills. See what you are truly paying for and make sure its correct. I think they just see dollar signs and vulnerable people. Do your research before you just jump right in, Carolinas Healthcare System does Reproductive Endocinology as well as other places in the surrounding area. I figured I would give them a shot despite their awful reviews. I now see the reason they have 2.8 stars.
I didn’t do my research here... reach is ranked last in the state for ivf. They treat you well when your a patient but a red headed step child for outside monitoring if you go somewhere else out of state to try ivf elsewhere. The results of our first ivf trial at reach were handled unprofessionally. My doctor was out of town and no doctor called me the ivf lab informed me of my results. I am out at CCRM in Colorado and only until I went there did I realize what a behind the game facility reach was. The medications and instructions for some of the same medications were even different. CCRM is one of the best in the country. Avoid reach don’t waste your money they have a long way to go to be a state of the art ivf facility.
I wish I can give 0 star. First you think the environment is nice. After failed procedure and overcharged me more than $3500, It turns into a nightmare. I called bill office, For over 3 months, they only picked up my call once and when they knew that I was asking the refund, they just hung up my call almost immediately. will never go to this center again. It has been 3 months and I am still fighting with them.
I absolutely love Dr. Katz and his team. I was open and honest with my issues and so was he. The IVF process was flawless and I now am the mom of twins. I highly recommend REACH and Dr. Katz. I have referred two of my friends to Dr. Katz and both had success!
Went here 3 times. Once for a standard test and two blood draws for outside offices. Billing was messed up - every. time.Trying to pay what I actually owed took months and multiple phone calls. Highly do not recommend.
Reach was very hands on through every step of the process. They always kept us informed, and answered concerns/questions whenever we were’t sure about something.
I became a patient with REACH in 2011 Dr. Nancy Teaff was doctor and she was absolutely amazing. I become pregnant in June of 2014 and now a mom to an awesome three little boy. This would not be possible without REACH.
Worst treatment process ever...! I have started my treatment 3 months ago.. Doctor and nurse team is not at all responsible for the process.. They are not consult with me for what should we do.. 2nd month of my treatment, they never asked whether you are doing to do IUI ...they decide on their own.. We came to know about that when we received a call regarding the payment for IUI. 3rd month, We asked for IUI again, but they gave us wrong date for CD12 and when we went there , they told us like this time we can do only Ovulation induction process alone., without our consent. We are really frustrated! Think before you start your treatment here!Thank you!!
Dr Taylor is really awesome and she puts lot of effort to take care of my wife . We are so happy and glad to have baby.
They tell you to show up Monday at 7am.....and in reality that isnt an appointment time, thats when the line starts, its first come first serve. There were twelve people in front of me. Extremely frustrated that they didnt explain that; it left me late for work and feeling that my time was wasted
They never got back to us after we were referred to by three different doctors. I had my general practitioner call, the nurses, my husband’s doctor, and my ob-gyn. Absolutely waste of valuable precious time. Go to the women’s health institute through Atrium. DONT WASTE YOUR TIME!
I went there for tubal reversal after going through all the testing they was literally trying to force IVF (more costly) as a plan after telling them on several occasions that’s was not a open until that was the last open they still implied with IVF treatment is the best option I then went back to my OBGYN to let them look over everything and at that moment he told me to find someone else cause everything looked good he didn’t see why IVF was told that was my only option I’ve since then seen 2 other MD and was told the same I see why they have 2.5 stars I wish I could have gave them 0 stars cause that was how they made me feel they had %0 compassion or respect for what I wanted.
HiI have been to Reach Fertility Center. Dr Laureuel Johnson was my doctor. I had no fertility related issues as such. As I was not getting preg since past two months so I visited there, she suggested to go with IUI followed by clomid and Ovidrel. I have been on clomid and ovidrel and experienced many side effects including Vaginal Dryness which Dr didnt tell me this side effect untill we called and told, we are experiencing this problem . They keep on asking to have clomid and ovidrel till we told them we dont want to these medications as many side effects. They dont check first 2-3 months ovulation, egg size & semen analysis, simply they start treatment, at last they recommend Vitro Fertilization. Ovidrel and IVF causes Cancers, they hide this fact. They suggest to have regular checkups in order avoid side effect of IVF or fertility medication. We tried 4 IUIs continuously with all the medications but none helped. So please I highly recommend not to go reach fertility center and do not spend your hard earned money and mental trauma.
I just wrote a letter to NC Dept of Justice and NC BBB because they will not return my calls regarding billing me for a free consultation. I spoke with Diane Hunter in person. She said she would contact with an answer by January 4...today is January 8.R.E.A.C.H. is not as wonderful as you think.
I would actually give no stars if possible. We only used them for male factor analysis (very simple) and wouldnt give them tens of thousands of dollars EVER. They didnt return calls, and didnt even bother to acknowledge we were standing there when we came in to get results. Their customer service is severely lacking. We took our money elsewhere and now have a beautiful boy!
After 7 years of infertility Dr. Seth Katz and his team helped us finally achieve pregnancy through IVF. We now have two beautiful baby girls! I would highly recommend Dr. Katz!
This place sucks, my wife did the HSG two days ago and we ended up at the ER tonight till 3am because my wife cant stop bleeding from her privet part causing by the privious HSG. We were at Carolina Health care ER and the doctor told us Reach dont want to help us cuz they go with NOVANT and Carolina Health Care is their competitor. This is the worst place in the world!
- Address:1524 E Morehead St, Charlotte, NC 28207, United States
- Site:http://www.northcarolinafertility.com/
- Phone:+1 704-343-3400
- Monday:7 AM–4 PM
- Tuesday:7 AM–4 PM
- Wednesday:7 AM–4 PM
- Thursday:7 AM–4 PM
- Friday:7 AM–4 PM
- Saturday:Closed
- Sunday:Closed
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Toilets:Yes
- Accepts new patients:Yes
- Appointments recommended:Yes
- On-site parking:Yes
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