Northwell Health-GoHealth Urgent Care

I cut my finger the other night and was bleeding very badly… It was past 745pm,and I ran over to urgent care… They took me immediately— the doctor on call, Dr.Flores, was so kind and caring and as gentle as possible, as the bleeding was not gonna stop without stitches…. He is a throwback to the wonderful doctors of yesteryear, very much like, Marcus Welby MD (Baby boomers will remember!).

This place is great. Terrific receptionist and physician assistant. Real MD, real x ray equipment, and Radiologist.Usual urgent care is long wait to see a kid still in Med school that has no clue.

Super nice doctor and staff. After my visit there, the pharmacy I used made an error in filling the Rx. After I picked it up, I discovered it was incomplete but I couldn’t reach the pharmacy by phone. So, I called Northwell and Karen contacted the pharmacy, had them correct it and then called me back! Thanks Karen for the above and beyond.

If I could give them 0 stars, I would. Walked in visibly sick with plenty of time before closing and they refused me service because they were “already closed.” Was forced to take an Uber to a CityMD while getting sick. Their written hours are only for show, don’t trust them.

My visit was fine. Had no problems with paperwork pre-visit. All done in the office. Doctor Mary Connell was terrific. Examined me and was very reassuring. Told me my condition coughing and mucus for over weeks was simply a virus, maybe allergies. Not pneumonia or more serious condition. After exam and X-ray told me vitals were ok and chest clear. Gave me a 5-day prescription for prednisone. I am in day 3 of that regimen. I have seen a little improvement, but not much. I have emailed with my primary care physician and will go see her if condition is not improved. I was very happy that urgent Care was so near, available and willing to prescribe treatment which hopefully will dispose of my problem. I also appreciated that the office followed up to make sure that I had access to my healthcare records online and that I understood the changes in my x-rays from 2024 as compared to 2012.

This walk-in medical office is excellent. Clean and the desk staff are efficient and friendly. The doctors take time to listen and then don’t waste time with taking care of any issues. Highly recommend.

My visit to see the Drs are always good. fast,good service ...however its a differnt story to get help and information on the phone. near to impossible . takes hours or even days to get someone on the phone and test results are slow .

Warm attentive not abrupt as soon many places are I even complimented the person at the desk to say how much I appreciated that with a still bleeding head wound from a fall just got me in almost immediately. Four staples but in that drs at Cornell emergency said we’re fine and nothing else needed to be done as suggested I did have a ct scan and all was well. Having staPled remove in Paris tomorrow!

I’ve made it a habit to drop in for advice. No ailment is too small or large. The front desk is always helpful. And the docs are top notch.

The help at Urgent Care was kind and helpful. The doctor was very nice, smart, gentle and helpful. He conducted the appropriate tests and suggested a diagnosis. Its a great facility to have so close to home and Ive been going there for years. I highly recommend

I had a very good experience. I was seen by Kerrod Mcneal and he was very knowledgeable and knew immediately what was wrong and how to treat it. He treated me on the spot and I felt better by the time I left.

I went twice for a chronic “UTI.” The doctors stupidly didn’t test me for another specific type of infection that 70% of people get. Had I put my trust in Northwell, I could have easily gotten PID.Annoyed I went here. It was a waste of my money and time

Arrived early and was admitted within 5 minutes of entering.Everything was carefully explained before the procedure.Friendly, professional manner.

Its always on the weekends isnt it. SO I went up to see a doctor and I couldnt have had a better exam and doctor. Thank you for everything. Already better!

I had a deep cut in my finger. The doctor took really good care of me. I felt like I got excellent care.

I was extremely anxious when I went there and after a BP check and an a couple of other tests they helped me identify what was stressing me out and I calmed down and my problems went away a short while after I left.Ive been there several times for mostly minor things and theyve come through for me every time.

My eye was flaming red and I went to Urgent care and was well cared for.I was given eye drops and was fine the next day. Thank God for them!

This place comes thru for me. I feel like it’s on par w nysc. Is it gross? Yes- it’s not clean and feels like a 7/11 for health issues but we are nyers. You want a primary care doc and a long caring relationship go elsewhere. You need help tomorrow? Make an appt online (super easy) and come here.

So glad theyre here. Very professional, competent and just plain nice. No long waits and very accommodating.

From the moment I got in on a rainy morning feeling sick and anxious to the moment I was discharged, I felt secure and cared for.The staff, from Dr.Flres to the PA, the XR technician to the receptionist were all professional and empathetic. Am so glad to have this super Urgent Care in my neighborhood

The staff was fantastic. Each and every one from the receptionist, the medical technicians and physician were excellent. Very caring and professional. I felt very much cared for. Ive used your services in the past and can attest that your work is excellent. Ive recommended you to several people.

The staff was kind, courteous, professional, very respectful and efficient with their care planning and I would highly recommend going here for Care

The doctor spent virtually no time with me and was not very thorough. The meds he prescribed did not work (that probably was not his fault... he had no way of knowing)

My experience at 199 Amsterdam Ave. Northwell Urgent care on 12/28/23👎In my life, I have never been treated with so much disrespect. I have Northwell Direct as my medical insurance. Therefore, to be within network I decided to seek medical treatment at this facility. I was finally seen by a non-caring Medical Practitioner, not the real doctor on Duty. And he couldnt care less about my health nor my symptoms. The young lady at the front desk couldnt have been more disengaged as well. If I state my entire experience on this review, it would be way too long.. What a bad experience. Northwell Direct, you should not be in business.

The doctor was fantastic and very helpful. Quick service. Appreciated the care and attention from the team

The front desk person was really super - friendly efficient patient- just great

Amazing care for a painful cyst on my back while I was visiting from out of town. Dr. Flores went above and beyond to make sure it was fully cleaned out, all with a sense of humor. I feel very confident recommending GoHealth to my parents if they need urgent care while visiting the city.

This was my go-to urgent care for many years but this place has gone downhill. My last two experiences have been awful. I had an appointment scheduled for 9:45a and arrived at 9:30a. I waited 90 minutes to be told the guy who took my ID and was supposed to check me in, didn’t actually check me in. Instead he took a 90 minute break (they had only been open for 90 minutes) and didn’t tell anyone else that I needed to be checked in. I understand it’s an urgent care. It’s possible that more important issues will come up and those people need to be seen first but that wasn’t the case here. It was because of the incompetent and rude staff at reception. Once I got into the exam room, it was gross and could have used a good cleaning. Not what you want to see in an exam room. When the nurse came in, she checked me out and gave me my diagnosis, which was a new diagnosis for me. I didn’t know what it meant or what the treatment entailed, so I had a few questions. She kept trying to leave the room without answering my questions. She literally opened the door three times in the middle of me asking a question. I went to another urgent care because I didn’t trust this one and I was right. That doctor diagnosed me, answered all my questions and informed me of additional steps that I had to do. The nurse at Northwell didn’t tell me any of that information. There are so many other options in the city, go to them and don’t waste your time here.

Every single person I encountered was amazingly kind. This was a wonderful experience. The receptionist is competent and so appealing and personable. She really worked to smooth my path. One assistant to doctor was very kind (catching the X-ray guy before he left). The X-ray doctor was friendly and upbeat. He was fun. The nurse who took info about my meds and history was very nice. Then another assistant nurse said she would arrange a cd of my X-ray and agreed to coordinate with radiology to have clear message on the report. I must say, the entire group was a slice of Heaven. I wish I could hug them all.

I was pleasantly surprised by how quickly I was seen and how efficient and friendly the staff were. Hopefully I won’t need to come back but if needed I would return here.Reminder, this is an urgent care, not a full blown ER so they are limited in what they can do but I would encourage people to come here for minor issues instead of an ER.

Love this place, friendly, fast and actually helpful! Theres times where i saved myself a ER trip!

Was seen on schedule. Check in was easy. Was able to get straight to the point of my visit there with a course of action figured out pretty quickly and executed.

Thorough. Knowledgeable. Professional. Great listener. Dr. Zaide is a wonderful doctor

The nurse practitioner was condescending and rude. While waiting to be seen in the room, I could hear her speaking rudely about patients in the hallway. When I interacted with her personally she was condescending and unhelpful. I do not recommend coming here.

Md was great. Took the time to educate me as to risk/ benefit of prescribed meds, which was greatly appreciated.

The doctor spent a lot of time with me explaining everything. All the things and tests he did were what an excellent physician would do. I even liked him better than my good primary doctor.

I visited this location when I was feeling ill with what turned out to be an upper respiratory infection. Wait time with an appointment was 10 minutes. Staff I interacted with were kind, courteous and thorough. Melissa Kim is a knowledgeable healthcare provider who communicates well. I was really impressed and very satisfied with experience I had here. Thank you to the staff!

The Prompt Service and Courteous Staff made my health visit an excellent one

You to this place with a child because the child go hurt. And than they decide to cal svu on you because it seems like u hurting the child. So let me get this straight a child can get hurt or bruisedWhat type of place calls child protected service I thought this place has to treat kids. And the doctors that my nephew was seen was really rude and it seems like she was making an comment. A child cant be skinny because he has disorder

Felt reassured and very pleased with their accuracy regarding my health.

Doctor was knowledgeable, no wait, was welcomed and treated effectively and efficiently. Doctor gave me some excellent tips that I wasn’t aware of re:: my breathing and I’m very appreciative!

My husband had an infected thumb which was very painful and about to burst. Gohealth sent us to Lennox hill emergency to get it punctured (literally 1 cut, a bandaid and it’s done). The ER md -also a go health staff- was extremely surprised this wasn’t handled in the urgent care as this is exactly what they are for. The doctor in the urgent care didn’t give any reason why he couldn’t help and just brushed him off in pain to go somewhere else. We realize the location was about to close which might have played a role for a lazy doctor? The front desk staff is always unfriendly for no reason. I do not recommend this place. They need a front desk team overhaul and better service culture among their medical staff.

Every time I tried to call to ask if they offered a particular rapid test they hung up. I went through the phone tree, it rang, connected, I heard some background noise, and was disconnected about one second later. I took my business elsewhere.

The staff and provider were awesome. They were so sweet, and even offered to let me borrow scrubs and an umbrella due to the heavy rains. It was the best medical treatment and bedside manner Ive received in a very long time. Your kindness reinvigorated my passion to go into medicine. Thank you all so much!

Dr. Cassandra Vincent, was a compassionate and kind physician. Shelistened to my pains and, recommended right medications. Physicians likeDr. Cassandra Vincent have become a rarityin current medical arena. I thank God I met her and am grateful for her care.With thanks. Grace Harkin

I booked a spot for 9:15 am (April 2022) and was seen by a nurse after just a few minutes. Dr. Flores saw me soon after, spoke with me about my symptoms, and was able to diagnose my ailment. He was both professional and personal, and my prescriptions were called in within 30 minutes. Clean office, courteous woman at the front desk, highly recommend Northwell at W 69th St and Amsterdam.

Efficient even without appointment. Very professional. Very good explaining.

Terrible experience. I went in with flu like symptoms the front desk person said the visit would cost 120.0 and 40.0 if a flu test was done. The exam came and went; the doctor was personable, and said I tested positive and there was nothing to do but have my body fight it off. All well and good. I left and stopped by the desk and the person said I could go, but I reminded her I had the flu test done and had only paid for the 120.00 for the visit. So I waited and paid forty for the flu test. I was told I was all paid up and didn’t owe anything more.A week after this my credit card gets bogus charges left and right. It was a new card and I only used it in the urgent care office. I went to tell them about it and the woman I spoke with just dismissed my concerns about someone in the office using my card info.Two weeks later I get in the mail a bill for another forty dollars. I went into the office with copies of my receipt which showed my charges and that other charges had been crossed out and showed I was all paid up. I showed them to the woman behind the desk and she said, “oh we don’t have anything to do with billing. You have to call the billing office.” I said that I paid what I was told the visit and test would cost. She asked who told me this. I told her the person working the desk that day. And she replied “well how am I supposed to know who that is.” I again pointed to the receipts which showed I was paid up. She said again they didn’t have anything to do with billing. Then she tried to keep the receipts I showed her. I took the receipts back. A doctor came out and without asking or trying to find out what was going on told me they didn’t have anything to do with billing and I would have to leave. This place is horrible and the fact that it’s purpose is to help people feel better is a joke. I intend to contact the state attorney generals office about the fraud practice of saying the bill is one thing and then charging more later on. Unprofessional and uncaring.

I had a great experience here last week. I scheduled a time to come in and they were ready for me with no delays. The staff is welcoming, kind and appear to be efficient. The doctor and nurse were knowledgeable and diagnosed me quickly. I was feeling better by the next day!

Unbelievably rude, unhelpful and clueless front desk. Ms. White failed to register me for my pre-booked covid appointment for over 25 minutes while the other desk person sent in a patient whose appointment was 22 minutes after mine. I questioned their operations and her unhelpful attitude (they sent me links prior to appointment to register for it but their system was down so I could not logon and when called in was advised to turn as they could do it at the location), she had no good response so started accusing me of being disrespectful and said I need to leave, refusing me service after almost an hour wait. I have a 4 month old baby and had to arrange for care to turn up for this appt so refused to leave until a manager can speak to me but ofc they had nobody on-site. After a long wait and a lot of arguing a nicer more reasonable staff (Aliyah) came to help, registered and sent me in. I’d been here in the past and went smoothly but will not be returning after this experience especially as CityMD is 5 steps away!

Everyone was extremely nice. Quick service. Loved the doctor. However, they charged me for an “advanced visit with a procedure” when i had no procedure done! Since my blood pressure was too low they told me I had to call an ambulance and go to the closest hospital emergency room. They took my temperature and my blood pressure. No medication, no procedure was performed. I called to the billing department and they said that was the rate for my insurance. Which is a lie. They are charging my insurance with an advanced procedure visit that I did not have. Be careful with what they charge you!New York City

Everyone I came in contact with was pleasant, polite, knowledgeable, and informative. I didnt have an appointment, but when I explained why it was important for me to get tested that day, they worked me Im. I am very appreciative. I have already recommended this urgent care to several people.

I stopped by the office in the afternoon a few days ago and things went smoothly. I registered quickly through my phone and tools they have in the front. I was seen shortly after I arrived and the receptionist, nurse and physician were all pleasant. I had an issue with my ear and the physician helped me learn how to properly treat it. I definitely recommend this place.

Excellent Dr. Fiores was patient, competent and caring.

I went to Urgent Care: this is the first time that I have sought medical care outside my regular doctors offices. The kind and efficient person that greeted me explained how to sign in by entering all my information on my phone. This was a simple and easy process. I was called in within a few minutes after filling out the forms.I saw Adam Box who combines excellent medical training with genuine human compassion. The two dont always go together. He listened carefully, he answered all my questions, and he solved my problem perfectly. I am so delighted to have found this institution just a few blocks from home. (Urgent Care at 199 Amsterdam Avenue).

Everything was clean, simplistic, and modern. Everyone in this office that I interacted with was efficient, helpful, and knowledgeable. I didnt wait more than 20 minutes to be seen. $150 out of pocket to be seen if they dont accept your health insurance, but you can always submit a claim. Either way, it totally beats the ER. The doctor was extremely friendly and fast. I couldnt write a higher recommendation.

Good experience at thus urgent care. we called ahead for wait time (it was much less than the place next door) it did take longer to be seen than they said but still just 40 minutes. front desk was kind and helpful. we filled out or info online ahead of time which I dont think saved us anytime but at least it was taken care of. the doctor was very good and thorough and made me and my infant son feel comfortable.

I have been coming here since it opened for my entire family, having two teen boys means a lot of injuries. They are always so attentive and professional and treat us as if it was a family practice. The wait is never long and the quality of the doctors is excellent. They all go above and beyond to help you get the care you need. Just today, the incredible woman at the front desk found an immediate orthopedic appointment for me that was so helpful. She made it happen. Thank you Northwell

Reducing to one star. My first appointment in early 2020 was fine, however given my last walk in appointment, I will never go back.I severely sprained my ankle (feared it was broken) and wanted to get it checked out. I arrived 20 min. before close and the first receptionist told me they wouldn’t be able to do an X-Ray because the X-Ray tech wasn’t available. Then a different nurse walks over and is trying to convince me to go to Mt Sinai Hospital 11 blocks away. She changes the story and tells me that she is an X-Ray tech but that the machine is broken. I ask to please see the doctor anyway so that he can at least take a look at it. The receptionist tells me “no, it’s not like he’ll have X-Ray vision.”Pretty clear they just wanted me to leave because they were closing soon. Unprofessional. Never again.

They front desk was nice and I got in fairly quickly. The doctor was fine. I came in suspecting I had strep throat. I paid the $120 for the exam and the $25 for the test. It was negative. I paid everything before leaving and forgot about it. A month later, I get a charge on my credit card for $120 from Northwell urgent care. They are double billing. Beware! This isnt the first time they have been accused of this. Watch your credit card bill. Im going to have to fight them to get it reversed. Unbelievable!

The worst experience ever at an urgi care. The front desk staff is unknowable and has an attitude. As a walk in, I received a text message stating my waiting time would be 5.5 hours. When I asked if that was accurate, I get a lecture about how I should register online rather than a yes or no. I’ve gone to this site for years and the commitment to patient experience is knot reflected in their front desk staff.

I have been going to this location for 4 years and have always received great medical care. Im writing this review because my 5 y old daughter cut two fingers last weekend and the care she received was outstanding. She now calls Adam Box the best doctor ever and thanks to him she didnt need any stitches and her fingers are healing nicely. He took the time to call her pediatrician the next day to explain the whole procedure. My pediatrician was very impressed and confirmed that it was the right call to go to NH-GoHealth Urgent Care instead of the Emergency room. The nurses were wonderful as well, and very good with kids. Thank you!

I went to Lincoln center urgent care today in hopes to be checked out after having been sick and received horrible customer service treatment from one of the front desk women. She told me I couldn’t get checked out at their urgent care as my sickness had started too long ago and said I needed to go to a hospital emergency room. I knew I did not need that and tried to reason with her. She was extremely rude and unpleasant. As I was not allowed to sign in to see a doctor at this urgent care I went to City MD on west 57th street instead where I was treated with professionalism and curtesy. I saw a physician who checked my vitals and I was able to explain my symptoms and ask questions. My vitals were good and received mucus relief medication and a referral to schedule an appointment with a pulmonary doctor within the next few weeks. Not an urgent matter needing emergency room care. I’ll never go to Lincoln center urgent care again.

A complete waste of time and money! The next time I am sick I will stay home open WebMD on my computer and light $75 on fire. That will be more productive than going to see the NP at Northwell Health-GoHealth Urgent Care. I went to urgent care because I had a cough for over two weeks that wasn’t getting better. Because I had had surgery a month prior to this visit the health care staff insisted that I had a life threatening PE and needed to go to the ER. Without even an examination for other signs of a blood clotting or running a COVID test. After an extremely long and expensive night in the ER I was diagnosed with an mild case of generic upper respiratory infection. My Surgeon and the ER Doctors were appalled that the urgent care couldn’t diagnose this and that I had to go through 7 hours in the ER. If you’re thinking of going here my recommendation would be to just swing by Northwell Health - GoHealth Urgent Care and drop off your copay at the front desk on your way to see a real medical professional. That would be a better use of your time and cause you less harm.

Lots of patience and reassurance, when i was freaking out and scared.

There were two wonderful ladies there to greet us at the front desk. Cristine and Aneea made our experience pleasant instead of scary... thanks for having great professionals up front ! These girls deserve a raise, they made my husband and I very comfortable and safe in an uncertain environment.

1) If you are looking for a quick turnaround, please don’t come to this location. It’s not worth the risk especially you have traveling plans! They promised that rapid PCR usually takes 2 hours. It’s been 6 days and I haven’t received any result from my test.2) Also the front desk rarely picks up the phone here. When I tried to ask staff questions in person, I got cut off without being able to finish a sentence.3) Your appointment time doesn’t mean anything. There was an elderly patient who waited to get tested for 1.5 hours even if she made an appointment. The front desk then forgot they checked her in already.Highly recommend GoHealth on 1st Ave in UES. They are friendly, competent, and efficient.

The entire staff was kind, professional, knowledgeable and efficient.

Don’t waste your time.I had an appointment and they had me waiting over an hour for the doctor.The nurse took down my vitals on the cardboard flap of a tissue box. She ripped off the top of the tissue box and asked me to read the number to her as she wrote down the info onto it. It was very strange.They had me waiting so long that they actually were about to close in 5 minutes, and it was very clear the doctor wanted to go home when he finally came in. The exam was a bit of a joke, he did not test me for pneumonia which was why I was there. I was hoping to get an Xray, because my husband has pneumonia and I was warned by his doctor that I should get checked. He seemed to think I was overreacting, and walked in making a comment about me being there because my cat is sick (both my husband and cat have the same bacterial infection). He did an “exam” which lasted about 10 seconds, which seemed more like a performance to pacify me, then said I was fine and sent me home.The whole thing was a joke. Waited this long to have 1 minute with a doctor, and left without even having been actually checked.Would not go back and do not recommend.

Great service. Everyone was friendly and efficient. Came in for a covid test and had results within an hour. The nurse was thorough and gentle when performing the test. It was slightly uncomfortable but she talked me right through it. Will definitely be back!

Best doctor I ever found in NYC. Dr. Adam Box resolved my health issue. Highly focused on patient needs with a great communication skills regarding patient - doctor relationship. If possible I would like to have him as a family or primary doctor . This is a honest doctor, the one most people like and is hard to find. I had allergies due an unknown reason and he was the only one that solved my problem. You have to sign in on your tablet/cell on the spot after filling up some questions on theirs. Waiting time for a walk in was 15 min. The place is cleaned and I recommend it for everyone. There isNo words to thank Dr Adam Box!

I came in with a tiny piece of glass in my foot, wanted it removed. They offered me a shot (tetnus?) and said they cant do anything without an x-ray. So, did the x-ray, and then they told me the x-ray shows nothing. So, I walked away having gotten no help. Then I went to CityMD a block away, got seen by a doctor who brought his instruments right away. No x-ray, no shot, he just worked on me until he got the glass out. I will not be a returning customer.

Dangerously negligent. I came to urgent care after a nut allergy incident that required an Epipen. The receptionist callously told me to sign in and wait for the next opening as I developed hives and struggled to breathe. After a 30min wait I saw a doctor who promptly told me that they werent authorized to administer any drugs but would recommend me to an ambulance to an ER. No one could have told me this sooner? I received a $50 bill for this sage medical advice which I was told would be voided but ended up paying anyway lest I be sent to collections in the future.

I visited about an hour before they closed. The provider was busy but other doctors and nurses saw me quickly for intake information, the provider treated me professionally, and referred me to a local ER with information about what to ask for. The whole issue was resolved within an evening because of the quick service. Would definitely recommend!

Amazing staff, very easy check in and great nurse/doctor! I went to citymd first and was told they couldn’t see me and to try Northwell. This was a much better experience, great staff, barely any wait time considering this was 5 pm in a Friday. Overall great experience from beginning to end!

LOCATION: 199 AMSTERDAM AVENUE: If you have a child with special needs, stay clear of this place. Today I took my disabled daughter to this urgent care and was denied service for my daughter who was in pain because the front desk did not know how to handle her particular insurance which is issued by the Social Security administration, an insurance that is listed on their website and the same insurance they accepted two months ago, which they billed and were paid for services. An inept front desk is detrimental for business as well as for patients who need care. I write this review with great pain in my heart. Ive seldom had my child be treated so poorly and as the parent of a child with special needs, not being able to have access to needed medical care for a kid that lacks verbal expression makes me so sad, and makes me believe there is little hope to be found in this world. I mean if you cant find compassion in a medical institution, then were can you find it. Are you practicing medicine, are you healing or are you just another money hungry corporation? I should also mention that I was never given the option to see a doctor and be billed for services if indeed the insurance did not cover said bill. Maybe I didnt have the right look. Maybe I looked too poor to pay a bill.

Went today to GoHealth, 199 Amsterdam. Saw great doctor, Dr. Flores. He and all staff were wonderful. It was great care from the getgo, with Kristine and everyone was warm, gracious and kept me informed and updated on test results. Spotless offices. Highly recommend.

DO NOT GO HERE!!!!I went in for a test on 8/27/21. They took a swab, decided to just not test it, and didn’t tell me. 3 days later I finally called and they told me “oh, well they just threw it out”. I went on for another test and then was sent a bill.I have been in communication with them currently (6/1/22) since I recorded the bill in September, and they just keep telling me “oh it’s in review”, “it’s being escalated”, “we have a high volume”.It is the most disgusting, incompetent level of service I’ve ever seen in my entire life. It is so unacceptable that it is almost a year for them to figure out that I should not have received a second bill for their technician’s mistake.This borderlines on negligence. Go to any other urgent care because “urgent” or “care” is definitely not in their name.

My family and I had positive experiences here in the past, but my last visit can only be described as appalling.As noted in other reviews, the facility is clean and the receptionists are friendly. Unfortunately, the PA I encountered seemed to lack understanding of the concept of customer service as well as of basic pharmacology.Although the waiting room was not teeming with patients waiting to be seen (there were none), the PA appeared to be in a hurry and made a diagnosis before I had provided full context about the problem. In addition to poor listening skills, the idea of a patient asking questions seemed to annoy him. Had we had an opportunity to discuss, he would have learned that I previously had a poor reaction to the medication he wanted to prescribe.What was most concerning though was his response when I asked a question about my medications. Use of a condescending/mocking tone was bad enough but the fact that this tone was used to convey incorrect information was outright alarming.When I saw my MD the next day, she made the diagnosis only after asking questions and ruling out other possibilities. She also advised against taking the therapy that had been proposed by the PA.Should future needs arise, I will invest the energy to walk the few extra feet to the City MD office around the corner. I would recommend others consider doing the same.

Staff and doctor were wonderful. They accommodated our emergency instant COVID test (due to prior testing organization not coming through on results and having a 6 a.m. flight to Honolulu). We will highly recommend your location to our neighborhood friends.

The Northwell GoHealth Urgent Care team was welcoming and professional. They made me feel at ease and addressed my concern. As a physician myself, I appreciated Dr. Flores’s ability to build rapport while also being efficient and professional.

Head and shoulders above others. Northwell provides first class care

Staff was professional, courteous, and solved my issue. Most grateful. Appreciate having a place to which I can go without burdening the ERThe receptionists Christine and Arnold are exceedingly helpful as are the doctors at the facility on 69th & Amsterdam - the care they provide is exceptional and I, as the patient, am grateful

My visit was very quick and convenient! And staff were efficient, but very patient, friendly and thorough in making sure I got the vaccinations I needed, and in explaining how I could get additional service, i.e., some blood tests I will need. Thank you!

I am doctor phobic and had the best experience ever at this clinic. The staff was kind and caring. The Doctor took the time to listen to me and his confidence was reassuring. Ulitmately I have a raging sinus infection, He perscribed antibiotics and I am now on the mend. THANK YOU all for making a doctor phobic patient comfortable and relaxed.

I LOVE this place.... helpful. prompt, kind, and professional. The nurse and doctor listened and advised. The decor is cheerful and the facilities spotless. The price was reasonable and we enjoyed the half hour of quality time with Dr. Shipley. Best of all, the patient is much better after taking the prescribed medication. Thank You !

I brought my grandchild here this morning. The care, as usual, was professional and excellent. The reason for the review however, is to provide super credit to Sonia, from the front desk who ran 1.5 city blocks in the heat to catch us and return the small green case with all the SIM cards for the Leap Pad that had fallen out of a backpack. With thanks and kudos for above and beyond!

I went in with a sore throat and a cough, saying I wanted to make sure it’s not strep. The staff were all very nice, and they gave me a strep test that came back negative and told me that assuming my COVID test comes back negative (it did), it’s a cold. I left feeling like “bummer I had to spend $40 on a copay to find out that I have a cold but better to know…”But then I started thinking about the fact that no one listened to my chest. I thought that was weird, especially since I came in complaining of a COUGH, so we asked my boyfriend’s friend who is a doctor. His response was: “Ill say this. She comes in with toe pain, Im listening to her chest. 😂😂😂😂 but also 😒😒😒😒So now I’m not even sure if I saw a doctor at all. Someone, I’m assuming a nurse, took my vitals and gave me the strep test. Then someone in scrubs (another nurse? A doctor? Who can say?) came in to tell me that he didn’t think it was strep because coughing indicates that it’s not strep (ok, noted for next time) but they’re running it anyway. He left and returned to tell me that the strep test was negative, and that was it.Don’t recommend unfortunately.

The PA Michelle was approachable and established a good rapport with me during my visit. And she was very thorough.

Went today at the urgent care clinic on West 69 st location. First impression, it was packed, very busy, but the front desk was on top of their game and I only waited for about 40-45mins which was a decent wait time considering that their system was down.Front desk/MA assisted me to the exam room and in about 10-15mins, PA came in. First off, he didnt even introduce his name when he came to the room and just literally asked what was my main complaint (which was kind of off to start with) and told him my symptoms. He then ordered a strep throat rapid test to confirm if I had any infection on my throat. First test, it tested negative. I was almost 100% certain that all I needed was antibiotics to get myself treated, but Mario Santiago (the PA) insisted that I had viral pharyngitis. Then I told him to repeat the test, second testing was done, it tested positive.The PA knocked on the door and immediately asked for my pharmacy without even discussing the results with me in private. He then gave me a wrong pharmacy location and told him that this was the right pharmacy location that I intended.The PA was ready to discharge me and just automatically assumed to not talk to his patient with regards to the medication, results, and discharge instructions which I find so UNPROFESSIONAL.When this PA almost misdiagnosed me with viral pharyngitis, that was already alarming, but to not explain to your patient what happened with the said results and what-not is beyond unethical and such an embarrassment.To conclude, I would not recommend going to this location and just see your trusted PCP or hospital.

Poorly managed the wait time is extremely long. The optional to hold your spot and checking in online means nothing. I waited over an hour to be seen- I scheduled a visit for 6:15pm was seen at 7:30pm. They only had one provider an NP. Management, knowing it’s allergies season and a weekend should have scheduled an additional provider.

They started doing both Covid tests and vaccinations and they are having crowds and insufficient staff . The registration process is slow because the staff have a hard time using the software. There is no way you can keep social distances inside the lobby and the nurses are poorly trained. I mentioned the machine showed I had a high blood pressure and she said everyone she had tested had high blood pressure. Dirty aprons and poorly placed masks were significantly worrisome details.

Quick Excellent Care!I was sick and not getting better. Not sick enough for emergency room but wanted a quick solution. Walked in and had almost no wait. The doctor provided an excellent diagnosis (which in hinesight I know treatment worked quickly).They took my insurance so 15 minutes and a co-pay later, I was on my way to a quick recovery!

A comforting place to have in the neighborhood! One drawback: Even though the reception area was empty the week night I visited, it still took 20+ mins for me to see a doctor because apparently only 1 was on staff. I was in pain but it felt like no one was in a rush to provide me relief. I feel a nurse at reception is needed to supply triage &/or priority assessment.

$701 Covid test, what?!? Got charged $550 urgent care visit, and $151 for the Covid test. I was told my Aetna insurance would cover it. I called and they said the $550 urgent care fee is correct. This is unethical. Now Im stuck with a $267 bill. Thanks Northwell, never again.

This was the best service I have ever experienced at a medical facility!!!!! Doctor was fantastic. I was cut and had to get stitches. He did such a good job, that you wouldnt be able to tell I had it.Also very inexpensive! Never go to an emergency room, because you will never get treatment and will get charged a fortune.

Nice staff. Very caring. Jonathan the guard is extremely kind and just an exceptional person. So patient with nervous people waiting to get COVID tests and explains the process compassionately

Nothing against the staff here but the institution. In mid March during the height of the pandemic, I had COVID symptoms and called UrgentCare to see if I can get testing. They told me to come right in and I have to do testing. I dragged myself there to do the testing only to be told by the NP to go home because I was young and had no other health issues. No exams were done or anything. A few weeks later I get a bill in the mail to pay for my visit to the amount of $230 out of pocket. I’ve called and emailed to fight this but they just keep ignoring me. Now it’s been 5 months and I emailed billing again to follow up and they tell me that after review, I still have to pay. For what?! For making me come in when I’m sick just to send me home? I’ve asked for a patient medical chart to prove to me a service was provided but no reply... absolute cash grab and taking advantage of the pandemic

Their system doesnt accept international phone numbers as a contact detail and despite repeatedly telling them I cant access my results on the app they continue to upload them there and refuse to send another way. The only way to access the app / portal is to log in with your number! The lady on reception said just give me any number so I gave her the hotel reception number which means I cant access any of my records now. Also the information I gave them about my injury was incorrectly translated into my record. The person I gave the info to was just scrawling it on a post it so I am not surprised. Didnt seem very professional.

They were great. Not only did they take me right away when I came in, but when I ended up needing to see another doctor they helped me get an appointment and followed up with me a few days later to see how I was doing. Really wonderful care.

Staff and Doctor went beyond usual standards of Urgent Care in providing exceptional service to my 5 year old who was in severe pain. Difficulties in finding a pharmacy to provide needed prescription were surmounted by the doctor getting personally involved with different pharmacists in getting the right medication for her. His efforts were much appreciated.

The speed of service and hospitality of the office staff was excellent!!

I was having asthma symptoms and I went right in and they treated me within 5 minutes. No wait and everyone was so kind and helpful and knew what to do. Excellent experience. I walked out feeling healthy and very happy.

UPDATE! - June 2022!!!! They did it again. I was billed for an Urgent Care visit when I simply went in for a COVID-19 test. I did not ask for or receive any type of medical attention/physical exam. I was swabbed for the PCR test and provided results. Thats it. This is the second time this has happened. This bill is from an August 2021 visit and Northwell has already received $225 from my insurance company for this visit. Beware and read your bills. I called the billing department and was told the issue would be escalated and to ignore the bill. I also, emailed the billing department. The fact that they are so willing to have me ignore the expenses, makes me think this is not an isolated incident. Again, BEWARE if you are using this company for any type of Covid testing.BEWARE - billing scam. I went in for a COVID-19 test, which was completely covered by my insurance, but then Northwell Health charged me a new patient fee. I went here, because they took appointments for COVID testing. I have a primary care physician and was not seeking medical care, just a COVID-19 test. I have no idea why they charged me a new patient fee, as I made it clear when I checked in that all I wanted was a COVID-19 test. I have tried calling and also sent an email to their billing department to get the charges cleared. During my visit, I wasnt examined or given any sort of medical care. Someone took my temperature and blood pressure and then my nose was swabbed and that was it. So, if this is the quality of their new patient medical care, go someplace else. If you want a COVID-19 test, there are other places that take appointments and are free. Beware!!UPDATE - so its been 2 weeks and I wrote to the email address provided below and still have not been contacted by anyone to help resolve this issue.

Dr. Maria Cipollone is the finest surgeon I have ever met. I was brought to Northwell by ambulance under emergency conditions with an extremely severe gash on my hand. The Dr.responded quickly and effectively and saved my hand under very difficult circumstances. I can no longer detect where the scar is. They dont come any better than this fine Dr.Thank you,Howard Anger

Today I had a bad experience with a Rude gentleman at the front desk. I took a picture of the their public electronic board so I could track if I was moving in the electronic line. This person demanded rudely that I “DELETE THE PICTURE, AND I WANT TO SEE YOU DELETE IT”. He claimed it was patient information that was confidential. Never mind that it doesn’t have ANY names, only initials. Stop to think…. Why would confidential patient info be displayed on an electronic board for everyone to see??? ill-informed, unthinking people make everyones experience bad.

Ever since Northwell took over management, Urgent Care has been top notch. Best doctors and nurses.Past:July 2019, I took my Mom again for ear irrigation (she is 92) paid her copay prior to visit, waited a short time then were escorted to a room. Then we waited for a good 15 minutes before Dr Zaide stepped in. Well you would think he would take care of a blocked ear but no. Instead of being dealt with, like last year, by a bungling Dr K.W. , Dr Zaide decided to chit chat and proceed to look in her ear and then nothing. His recommendation was to continue doing drops of Debrox. We were speechless and just left. I will never allow my mother to ever step foot into Urgent Care ever again. Once bitten, twice shy. Now the coup de grace is the beautiful bill for $750 ! For what you say ? so do I. 2 visits on same day ??? one for $400, other for $350.... Of course United Healthcare just pays without even asking... A week later Mother got the best treatment ever by Dr Tsai at Mt Sinai West. Mt Sinai will be the only place for her from now on. Dr Tsai irrigated out so much wax that now she no longer needs a hearing aid. There will be no Collection agency service for this twice victim....2018: Brought my mom in for ear irrigation and she left worse. She could not tell for a few days. She had come here a few years back and they had the proper device. Not this time. And on top of everything a bill for $150 FOR PAIN... nice touch using a collection agency after only 2 months... thanks Dr K.W. nice work...

Dont bother going here. They are so rude. The attitude is awful.I called on phone and told there was no charge for a covid test. To be sure, I called their Billing office. Their rep said we never, ever charge for a covid test. I even gave my insurance info just to be sure. Again he said we never charge. What a surprise when I went and was asked to pay $75! Guess they call it an Office Visit as a way to make money. I left. The place was empty and as I was leaving a small family came in for covid tests. They said the website said they were taking walk-ins right now.The front desk woman turned them away, despite the website info.Just terrible. The facility wasnt busy at all, but they wouldnt accommodate this small family even tho the mother said she was afraid her 2 children had been exposed. Just stay away from this place that sure doesnt want to help people.

I STRONGLY DO NOT RECOMMEND THIS PLACE!!!if you dont want problem whit billing.I was there with my wife for a covid test. just check. That wanted check your blood pressure. we said we dont want just a covid test. That said it is free we dont have to payaniting. leater we get the bills for $150. so i called the insurence company. The insurence company told me bicos it was not just a covid test. Se i Called the Northwell Health. Thay saed it was a mistake. so I will fix it. 2 month leater i get a bill agen. a called Northwell Health agen. thay sed it is ok i have to pay. $75 tahy fix it my wife bill but not my. when i sed what is thw diferenc bitwin my wife and me. we whas ther at the seam time seam insurenc accont. so i have to pay $75 Thay fix it half way. they dont keep their word.I STRONGLY DO NOT RECOMMEND THIS PLACE!!!if you dont want problem whit billing.

Ive been here twice and have been seen by two different doctors and they were both excellent. I was seen very quickly. Didnt have to make an appointment. Nurses and front desk staff are also very good and friendly.My favorite part is that they had pictures of fictional doctors all around: Dr. Hibbert (The Simpsons), The Doctor Julius Irving (76ers), and, well, Dr. Evil (Austin Powers)...he is a doctor...It set a very good mood, and I think that counts. Highly recommended!

I was deciding whether to come here (GoHealth) or go to CityMD for my COVID test and I took a leap of faith and I am so glad that I did. I read some negative comments about CityMD regarding how it was crowded and how it took 10+ days to get the results. The registration process is all done online and it was super easy. When I got there, check in was painless, everyone was extremely friendly and nice, it was not crowded, COVID nasal swab wasn’t bad at all, and I was out within 30 mins. I got my COVID test on Friday and got the results on Sunday so only 2 days went by. I usually don’t write reviews but I figured this will be helpful for people who had the same concerns as me when it came to picking a place to get tested!

Hard Pass - walk across the street and go to CityMD. In advance of my visit I spent 20 minutes chatting with a GoHealth human to make sure I understood the pricing and requirements for getting a COVID and antibodies test. Made very clear what I was looking to do, and very clear on pricing. She offered to make the appt, which I let her. had to wait 3 hours for an appointment (nothing urgent about that), filled out all of the advanced paperwork online, updated insurance, etc. Show up on time, gentleman at the front desk makes me do all of the paperwork and insurance AGAIN, then after all of that tells me they cant do both tests on the same visit. As a medical professional, I know there is only one reason for that: they want to bill two visits, not one. 1) that is grotesque...why should I expose myself twice when there is no clinical reason for it, GoHealth just wants to make more money, and 2) Im so angry the chat rep and this guy wasted so much of my day when they should have disclosed this up front. Ive been using CityMD across the street, thought I would give GoHealth a chance...wont make that mistake again. Worth noting that GoHealth was empty and there were people lined up at CityMD...says something about how the neighbors view them.

Just great facilities receptionist pa Dr and all. Amazing

Had a sliver of glass in my foot. Showed up on Tuesday afternoon at about 4:30 p.m., no wait time, doctor and nurses were excellent (and super sensitive to my squeamishness), took it out immediately. Copay was reasonable. I now remember taking my little guy there some time ago, and they were great then too. I should just go here instead of the real docs office :)

I was seen within 10 minutes of walking in. Very pleasant staff and docs. Thorough exam. The doc listened to my concerns and gave me a good diagnosis - and didn’t push antibiotics. A great experience overall - highly recommended.

My six-year old son got a two-hour PCR test for covid to clear him for going to the Nutcracker, and surprisingly got a positive result. Three days and three more PCR tests later (all negative) it turned out to be a false positive, and was ruled as such by an epidemiologist from NYS Department of Health.After the initial positive result, the doctor at the Northwell urgent lectured and tried to shame my wife when she suggested getting another test to confirm. She said that my son and his sister must isolate for ten days and not even leave the apartment to go in the hall, let alone outside or the park. She said we must not get a second test because it would put health care workers at risk.When we went for confirming PCR tests (one at Manhattan Valley Pediatrics and two at LabQ) we were upfront about having gotten a positive result, and neither place was concerned or hesitated to do another test.The consequences of the positive test multiplied across all the families of the kids two schools, and classmates were kept at home until they could get their own test results.How many other false positives are coming out of this Northwell location, or other testing sites? Their bullying about not getting a confirming test could be causing any number of families to suffer silently without finding out whether they are really infected or exposed.

First time user/patient. The staff was professional, pleasant and caring. Wait time was less than 5 minutes. Was pleasantly surprised when I received a courtesy call to check up on me. I highly recommend this facility.

Abysmal customer service. I have billing questions and the representative either pretends not to hear and hangs up, or hangs after taking my information. There are plenty of other options around us, I do not recommend Northwell Health.

As an Asthmatic person, having drs near by is helpful because we cannot go too far when having asthma attack.A cold got me to the point I need to see a dr and have nebulizer treatment. Saw Dr. Lynn as walk-in on 5/3/16. He is a professional person and very diligent. The visit on this day went well and I went home.Today, 5/5/16, my condition got worse after having a chilly night. So I went back to see Dr. Lynn. Things were just awful and everything went wrong as they put me through a hell.The nebulizer treatment went well, and I asked Dr. Lynn for notes so I can submit them to my boss. His admins had made mistake twice while I was still at the clinic. The first one had dates wrong. The second one did not include the dates at all. The third one seemed correct so I went out to get my meds.Once I got home, I realized something was wrong with the note and meds. The note had someone elses name (which is a HIPAA violation), and medication had wrong starting day (starting tomorrow). I called to make sure that I get things right. The admins who answered me had a negative attitude already, and said that I should start the med tomorrow because I already had 3 prednisone at the clinic, which I did not. They send another prescription to my pharmacy. Great, but I still needed the CORRECT note. The admins with an attitude said, OK I will print it out again for you. So I asked what time they close so I can get the note before closing time. The admins annoyingly said that they close at 15 mins.To some, the notes may not be important but for me it does. So I RAN 3 blocks pumping my inhaler like an oxygen pump. When I got there, the admins looked at me with an expression, OMG! I believe they were playing with me on the phone thinking I would not come get it the same day. BUT I did. This was beyond the professionalism as they flat out lied that they did not said they close in 15 mins. If they didnt how come I would RAN to my death?Dr. Lynn diligently apologized after I explained the situation. While I was talking to Dr. Lynn, I could hear the admins laughing at me as I was crying and breathing heavily. However, this is not funny. It is an ethical concern and beyond the appropriateness. So I asked them to let me know whom I can talk to to make an official complaint. They wrote down my numbers and told me that the manager will call me.However, I surely dont believe it. So I am filing the official complaint with Northwell.Apparently this place deserve no stars.I will not return to this place not again unless I want them to kill me.

All of the staff were friendly no wait time great communication it was super breezy

My in person visit was quick and professional. I attempted to follow up but was never able to contact anyone after literally hundreds of attempts so did a virtual visit which was much better and I was taken care of immediately.

I twisted my ankle last weekend and went to this place because I heard good things about it and was not let down. First of all, not having to wait in a dirty public ER room over a twisted ankle and instead wait only 2 minutes in a clean friendly place is PRICELESS in my book. I was thankful that my ankle was just a sprain and my insurance company re-imbursed my charges. I will never go to a public ER room again after experiencing the biss of Urgent Care Manhattan. Highly recommend.

Everyone from front desk to doctor were very kind and patient. I had trouble getting information into the system, which is probably due to my ineptness. The young lady at the desk was so helpful and made me laugh.

Staff member made the patient (12 year old fractured forearm) very comfortable and explaining every step of the process (taking x ray). Doctor was very helpful, after going through the xray results with us scheduled an appointment with pediatric orthopedic surgeon.

Scheduled an appointment online after confirming on their site that they do x-rays. Hobbled to the location on a severely injured foot, get there to learn that they have x-rays, but no tech to do the x-ray. Felt like I was in a Seinfeld episode. You know how to take the appointment, you just dont know how to FULFILL the appointment, and if you think about it, thats the most important aspect of the appointment. Hobbled home on my damaged foot in agony. Thanks for nothing, Northwell.

My husband visited this urgent care center today he had a 4:23pm appointment and at 5:30pm he asked the young lady behind the desk how much longer because he was in pain.She replied by saying everyone is waiting very rudely and unprofessionally. She tells him she sick of answering the same question. It was only his 1st time asking. But even if it was ten times he asked. It’s his right and she should answer. He then asked her what is her name so that she can make a complaint on her after he told her how rude she was she refused to give her name which is against the law she’s working in a medical office she has no name tag on or anything to identify who she is. She then goes to get another woman .The lady asked my husband what was wrong before he can even get through the first three words of his sentence she says I have other patients and you’re taking me from them.I was on the phone I can hear the whole conversation my husband was also video recording at the same time we have everything that was said and it’s sad that this is a place where sick people go and they can get such rude treatment.And to add insult to injury they wouldn’t even service my husband the security walked my husband outside and apologized for how rude they treated him I will be contacting the state I will be posting this on my social media platform I have a very large social media followingI will put this on YouTube and I may also even call the news this is very unacceptable and unprofessional and rude. I have never in my life been to a medical office that someone would not give their name. I’ve never been to a medical office where people didn’t have a name tag on to identify themselves I’ve never seen that before. You will be hearing from our lawyer! I’m calling the state and the Corporate office

Third time at Glen Cove location. First time I insisted on antibiotics. Nope the PA said. It’s viral. 3 days later half dead I stagger in, same PA apologized and wrote Rx. Back again today and same refusal to listen with barely an exam and advice to use OTC meds. As if I don’t know about DayQuil or Advil. Waste of time and money. Go to another doc in the box that will listen to and respect the patient/customer. The copay scam is real and Northwell has figured it out. There are plenty of alternatives out there. This is not one of them.

Don’t go here unless you are dying. I have an upper respiratory infection, which they confirmed, and I get this twice a year and need an anti-biotic to knock it out. They basically offered me a throat spray (topical analgesic to numb, doesn’t do anything to treat) and told me until I have pneumonia they won’t give me an anti-biotic. So even though they confirmed the infection, and I’m green, they want me to be dying with a lung infection before they will help me. Terrible bedside manner, terrible medical advice. These people want you to suffer.

Ive gotten great service here every time I come. Over the past few years Ive been here myself and with my daughter at age 3 and 4, and always been happy. The longest Ive ever had to wait is probably 20-30 minutes.

Been here twice in the last two weeks-- once for my messed up knee and once for my toddlers broken leg. Theyve been amazing. In particular, for that broken leg we walked in 2 minutes before the doors closed and the full team of folks helped us get x-rays and a splint. I shudder to think of how unpleasant it would have been to drag the same kiddo to the ER.

They took me right away and everyone was so nice and truly cared. My only issue Is the follow up on lab work. No information about how to get it? Or how to get blood work results to me and or my primary care doctor.

Doctors concern and attempt to follow up. Staff was kind and helpful too

Very good experience yesterday. I have received helpful medication and am starting to feel somewhat better. I was treated respectfully and listened to. Grateful that Urgent Care was there.

Everyone was welcoming, friendly and helpful In attending to me when I received my first COVID-19 vaccine. Cant wait to see them for the booster in February.

When you schedule in advance, you can feel confident that you wont be kept waiting too long. The doctors are hurried, but nonetheless friendly and knowledgeable. This is our go-to for UWS urgent care.

Used to highly recommend it. Today we made an appointment with a sick kid only to wait for nearly 1.5 hours in the waiting room. No apologies - all we were told we had a “priority” due to an appointment made. Will not return

It was a very good experience. The nurse practitioner and Heidi were very professional and helpful. I would like to return there on 2/12/20 for my 2nd vaccine. I would like you to email me my next apptThank you

I was able to make an appt online and was seen within 10 mins of my time. Although the copay was more than my usual office visit to my primary care physician i was happy to be seen and treated.

Good luck trying to get someone on the phone at this place. The ladies at the front desk sit there on their personal calls but cant pick up the phone for patients even when the place isn’t busy at all. I’m not sure what is the purpose of having front desk staff when patients have to register themselves and they dont answer phones either. So I am clueless as to what is their function there.

My experience was very good the receptionist and whole work with me was very polite and intelligent it was a long wait but it was worth it in the end the environment is clean and friendly

Last week I got hit with a virus that felt like a tidal wave... my husband managed to get me to the Emergency Facility at 199 Amsterdam where there was NO wait, and the Doctor seemed like an angel from heaven (I actually had a dream about her). It’s now a week later, Dr. Swartz is my nominee for Best ER Doctor of the year, and Northwell Healthcare gets ⭐️⭐️⭐️⭐️⭐️ from me (and more if the charts would allow!)

My early symptoms of appendicitis were presented to the PA running the clinic and very soon I was on my way to Lenox Hill for a CAT scan, diagnosis and laparoscopic surgery. Since we got it in time I was discharged with no infection less than 24 hours of arriving at Urgent Care. Amazing!

Came in with a cough, pain in my ears, sore throat and bloodshot eyes. Doctor took one look and said allergies. Perscribed over the counter allergy medicine w/decongestant. GUESS WHAT...she was dead wrong! I went to my trusted GP the next day (diagnosis didnt sound right to me) and i have an ear infection and conjuntivitis in the eye, both of which need to be treated with antibiotics. Not sure where she got her degree...

Friendly but incompetent - saw our kid on a holiday, then sent prescription to a closed pharmacy. we couldnt get it filled until the next and our kid ended up with a worse infection. had they given us a paper prescription, i could have taken it to a 24/7 pharmacy.

NP and assistant listened to my concerns and took appropriate actions, politely, quickly, and professionally.

In town the day before Christmas Eve, our son got an ear infection. These folks were friendly, fast, and smart - it took longer to get the prescription filled at a pharmacy than the appointment itself.

What a fantastic experience.Everyone who works there was welcoming and kind. It was easy and organized to book an appointment. Felt very safe there and would highly recommended to anyone.

I was pleasantly surprised by how thoughtful and kind the staff were here. They called my kids by name and were so kind to them.

I was seen as soon as I arrived. The facilities were immaculate. Everyone was friendly and professional and Dr Flores was outstanding. I recommend without hesitation.

Went for COVID test ... they advertise they are available for walk ins. They are not. Only Booking appointments days after u need it. They are all on computers doing nothing. Getting a test today is like getting a ps5 at this point. Almost impossible. Pandemics don’t stop on holidays...

I came down with a high fever (105 degrees) and needed help immediately, it was late in the day and they were open, friendly, thorough, and helpful. Also, I didnt have to wait at all upon arrival. Beats the ER any day.

I was treated wonderfully. So grateful. “10” for sure. Wonderful nurse and excellent doctor. Thank you so much for the privilege of great care.

I’ve been 4 times and think the facility is great compared to others. Knowledgable nurses and doctors, nice service and highly recommend Northwell over City MD.

Friendly, professional, efficient! I can’t praise enough about this location. I was greeted with a smile. They made sure that they can help me before they took payment. Definitely recommend this urgent care!

My doctor was great, very compassionate and intelligent and the check in staff were also great, very kind -- set me at ease right away -- and walked me through all registration easily!

Out of towners in need of quick care. son was in hospital and wife was sick. we had experienced the roosevelt er the night before. no one should have to go there and be treated like that. this urgent care was amazing and empathized. very quick.

During COVID 19 everyone is more anxious and it’s a time that is particularly straining but the team at this location went above and beyond to problem solve. They were all extra kind humans and very professional. Really exceptional.

They were so friendly! We came here to get our Hawaii approved covid test and they answered all our questions and were quick! Will definitely recommend this location to friends!

I highly recommend North well Urgent Care on the Upperwest Side of Manhattan. Office staff snd medical personnel are competent, efficient, and always kind and courteous.

I chose to have my finger stitches removed at the MD-Walk-in located at 69 St. & Amst. (Actually, I preferred them a la quid pro quo: They always let me use their bathroom on several, desperate occasions!!). Personal endorsements aside, Id recommend these medical outlets -- especially the 69th Street Team -- to anyone needing immediate attention/relief.Thank you, kool Med Peeps.-RM

Every interaction I had was excellent. The customer service was phenomenal. The clinical staff was attentive, concerned, patient, and reassuring.

All went well and efficiently. The assistant quick and to the point. The doctor was very knowledgeable and precise.

Highly recommend Urgent Care on Amsterdam and 69th. We have gone there many times for a variety of illnesses and accidents and always have a good experience with the doctors, assistants and office staff.

From receptionist to the medical assistant the xray man and dr they were fantastic i got in right away as walkin got taken care of xray done diagnosed and meds ordered in a timely manner great customer service woyld recommend to my family and friends thank you nilsa

I had a good experience from the time I entered the facility.I am waiting for the result if my ultra sound. All had gone well so far as the staff were professional and kind.

Everything when well, the Dr refer me to the Hospital ( Mt Sinai H ) which I went, Drs over there saw me and ttreated me with diferentes tests.

They took me in quickly as a walk in. Friendly staff. However, they rip you off with what they charge your health insurance provider and what you are stuck with. Be very careful.

My dad, who was in much pain afterelief a fall, was seen without a long wait. He was treated with respect by all and his needs were attended to with care and empathy.

I would give less than 1 if possible. On their website, the prices for basic visit range from $125-160. My daughter was billed $375. I was told it was because I have insurance. Beware!!! They are pulling a bait and switch scheme.

I took covid test on August 21, 2020 and I still, two weeks later, do not have my results! I need these results for my employment in childcare! I am livid! I have called, emailed, chatted, tweeted, and stopped into the location at which I had the test in person, all several times, all to no avail! This is absolutely unacceptable!

Well run, but they couldnt fully assist me because the water service was of. However they called another urgent care nearby and sent be there a bc removed the co pay they had charged

The whole appointment from walking in to end was less than an hour the doctors and the staff where exceptionally transparent and made it a comfortable place to be a sick person in.

On hold for an hour trying to talk to a human. This is NOT a free COVID testing site if you dont have insurance. Results can take up to 8 days.

I walked in off the street really sick and was immediately tended to by a great and courteous reception team and had a great visit with a dr lynn who took care of my ailment immed. will go back anytime i need to see a doctor immed!

I go there all the timeThis time I had clogged ears.The dr tried to take out wax and damaged my ear canal.Now going to An ENT to see whats there.

Service was quick and the doctor was friendly, made me feel comfortable and well informed about my condition.

Everyone was pleasant and communicative.

The best urgent care ever!! I never enter an emergency now, thanks to northwell. The staff and Doctors are great! I tell everyone to go to Northwell.

This place is useless. I called ahead days before my appointment to verify my insurance only to waste 30 minutes there and be told they would n it accept it. Go anywhere, to any other urgent care center but here. So unprofessional

Quick and easy and always stress free!

I needed to check my blood pressure. They were prompt and courteous.

The people were nice friendly and alleviated all my concerns regarding my illness

Ease of booking online, close proximity, later hours, information paperwork about my condition and Melissa the PA who attended to me

The nurse and staff i dealt with were outstanding and accommodating. Very good experience. A+ customer service

As always, a perfect experience with totally competent professionals. I have complete confidence in them! And am grateful!

The staff is so busy and they still are very helpful and very friendly. I give them all the respect in the world for the great work they do under these rough times .

Outrageous wait time to get a 1min Covid test with an appointment - just go across the street

Everyone was extremely helpful and friendly. Never felt rushed. Great team working at this location.

The doctor and nurse were so incredibly nice and extremely helpful in getting me fast attention, couldnt have asked for better help.

Very friendly and efficient front desk staff; very polite and caring providers and nurses. Thank you.

The best medical service I’ve had since going to Stanford. Fast, efficient, and genuinely caring personnel.

I was very pleased with the PA who examined me and explained that my hip was not broken. He saved me a trip to the Emergency Room.

From the moment I checked in until I was out the door, everyone was so nice and helpful! I didn’t have to wait at all was well.

Excellent and rapid support, well-managed, quality work and good-natured staff. Highly recommended.

They were all delightful and very accommodating. I will surely go back and I recommended Northwell to my friends -

Everyone was great. Warm and welcoming. The lady who registered me was so kind to my son and I. Thank you.

People are nice and make you feel comfortable.

People where very nice, took a long time to get covid result and no communication not typical for Northwell must be this location.

Everyone is super helpful