HealthCARE Express Urgent Care - Wake Village, TX

Late on appointment that I booked online, was first denied the option to sit in my heated truck, after I explained I had a fever of 101. Sat in the waiting room 30 min total, 20 min after my appointment shivering before I ask the front desk attendant if I could just go sit in my truck. This used to be a decent clinic, it is not anymore. I’ll be going back to dealing with the VA for urgent care.

Staff, nurses, and the NP, Stephen were all very welcoming, professional, and compassionate towards my sick son. Great experience 10/10 will recommend to family and friends.

Steve Foltz the nurse practitioner was very kind and very helpful and the nurse was awesome too. They both were very concerned about my illness. The front desk was very kind. I have never had a issue going there.

Very friendly staff. Treatment was timely. I felt like they really cared about my issue and wanted to help. Would recommend to other, thank you so much!

Had to wait a little longer than I expected in the exam room. But that was because someone was rushed in with a squirting artery evidently so of course that takes precedence. Otherwise, as ever, the nurse practitioner was friendly the nurse was friendly, and once I got to see my practitioner I was in and out like a flash.

Was able to talk To the medical profession over the phone. I was prescribed antibiotics for an infection and was able to pick that up and begin using it the same day as the call. Very pleased with the service.

The frond end staff need more training but very sweet. The Dr. was nice but never called my medicine in to the pharmacy. I tried calling but you cant get anyone on the phone.

Kadyn at the front desk was amazing and did not get irritated with my difficult insurance situation. She worked through it! Steve Foltz was fantastic as always. Took care of my issue!

Fast, very friendly staff got me in and out.. Nurse, Doctor listened and cared to what I was describing to them on how I was feeling… I’d go back and recommend to my friends

Had to have injection of antibiotics. The receptionist was very nice. The nurse who gave the shot was also friendly. In and out of there with no waiting. Very pleased.

This is my personal experience. I have been having excruciating pains in my back. After being evaluated TWICE (within a months time) they gave me my doctors note for light duty and said they were going to refer me to an MRI. I requested clearly that I wanted my MRI at christus st michael because of my colon cancer related issues and he responded with “Okay”. I then received a text from the same place for my MRI. I again requested it to be referred at Christus (and a side note: the woman I spoke to looked at me as if she’d never seen a person and was very nonchalant with her answers). Well he then proceeded to tell me I would need ANOTHER evaluation. As someone who is struggling with bills and medical issues, I truly do not have the money to keep getting evaluated and I feel as if that’s all they’re aiming for. I truly did not have a great experience here and now I’m stuck having to find another doctor to help me.

I have never been to a clinic and had such a quick and thorough exam. The receptionist, nurse, and doctor were pleasant and knowledgeable. I have already started spreading the word about my neighborhood Healthcare Express. Thank you all!!

I was sick for days before I made an appointment. I had a sore throat, ear hurt, could barely swallow, headache, fever, absolutely miserable! After my visit I got my prescription and started feeling better that afternoon. The staff was all wonderful too.

I had a bad toothache Ona Saturday and they took such good care of me so I could make it through the weekend. Thanks for caring and take care of me!

The nurses were very courteous and professional. The waiting time was minimal. I was very pleased to have chosen this facility.

I have always had good service from Healthcare Express. It is easy to make an appointment online. It makes rhe checkin process smooth. And I rarely have to wait more than 15 minutes if that long.

Everyone is always polite always patient and always complete in the work they’re doingI would never recommend anybody but this health services place whenever you have an emergency or if you have something wrong that you can go in there and see them they’re wonderful

Awesome staff! Very caring about me and my medical needs.

The staff was friendly and very professional. Healthcare Express is a place to go. I recommend it to others that need walk-in medical help.

Whole were very professional. All the staff were informative/helpful/& courteous. I got in relatively quickly.Thank yall for being there for me

I came in not feeling the best and they made sure to make everything quick and easy!

Very efficient and thorough. It was easy to make an appointment either online or by phone.When you are sick but either don’t have the time to get there or just don’t feel well, and don’t want to have to drive yourself there.

I understand that it was a holiday weekend but I waited 4 hours just to be seen. I was in an exam room for all of 30 minutes if that. There was only one nurse and one doctor. They should have known that it would be busy and should have had more people working the back. There were several people that got there after I did and they got seen first. I was one of the last ones for the day to be seen. I simply needed antibiotics and I think it was ridiculous I had to wait 4.5 hours to be seen.

So quick and effective! Love the online sign-in option and the option to fill out paperwork ahead of time. Saves a ton of time.

PA Steven, Nurse PT, front desk were awesome very professional, detailed and friendly.

Pay one amount just to get a bill in the mail later saying you didnt pay. Turns out despite paying it in full they made a mistake in billing and blame everyone but themselves.

Took a DOT physical. Waiting room was empty. It took them two hours. Really. Waited another 30 minutes after the physical to get the paperwork. Wont be back

NOT open Sunday. Big sign out front says open EVERY day but sign on side, which says summer hours (its October 22nd) says its closed Sundays.

Very professional very knowledgeable Im very happy that I went there cuz I found out what was wrong and now it is getting fixed or better and I can get back to life as it

The Wake Village location always provides quick, stellar care. Sheila West, FNP is the absolute best!

I have been in to this clinic as well as having a virtual visit. They are quick and efficient. My virtual appointment was was super easy and I was called before my appointment time. I had talked with the Dr and she put my prescriptions in while we were on the chat. We were finished before my appointment time. I will use their virtual opt again!

Got a distance call because positive to Covid. Very nice call, helped me a lot.

Everything went well. The NP is a sweetheart.I underestimated the extent of my infection. Even with the great care you provided, I lost the next week at work and am still reeling from it.But sincerely, yall did greatChristopher C. Witzgall

Straight and easy. I got there and signed in, which I was able to do on my phone since I’ve been there before, but they do have the paper option. Paid my copay. Got called back and vitals taken within 5-10min of my arrival (they just opened up). They heard my symptoms and ran a test (which that takes about 30-45min itsself). Nurse practitioner came in after results came back, told me my diagnosis, prescribed me some medicine and I got to go home.

My experience was good. I didnt have to wait very long. I received extraordinary customer service and if I need medical assistance again, I will go back to see them.

I did a telehealth visit and it was a great experience.

This clinic is professional and efficient and fixed my problem. Thats a lot more than u can say for traditional doctors who schedule you out a month or so.

First I had a 220 appointment was there on time and took two hours to be seen. Then because it took so long ask Dr. To send prescription to cvs forney tx my appointment was on Friday went by Sunday morning to get prescription it was never sent to cvs forney had to wait until Monday to call and see where my prescription was. Terrible service will never go back.called 4 times on Monday left 4 different messages still have not heard back from anyone I would never recommend health express wake village

My daughter was throwing up all night and we came first thing this morning and got seen and tested.

I suddenly came down with the flu and made it to the clinic just in time to get tested before they started shutting everything down for the night. Everyone was so nice! And I did test pos for flu....had to go all the way to Stateline to fill prescriptions tho....that was a bummer.

Super sweet people. My nurse was awesome. He makes you feel comfortable. The doctor lady shows compassion and sympathy, something most doctors seem to lack lately. And they didnt drag butt like other places. The receptionist talks to you like a person and treated me like a person and not a number. Thank you

I arrived 12 minutes after they opened. Full house with no empty chairs to sit. Without an appt I waited a couple hours but the staff are very professional and friendly. Would recommend.

I always get the best care here - friendly and thorough - my first choice always for health care.

Extremely long wait.. could have gone to er. Once I got in told nurse what I needed, she gave me a tetanus shot, PA looked at my gash, put a tiny bandage on it and ordered antibiotic for me. Otherwise... fine.

Monday, September 18th, I was seen at the Wakevillage branch of HCE. The staff were very kind and knowledgeable. I was able to have 3 tests done at one time. Their new machine is pretty cool if it can test for Flu, Covid, and RSV at one time!! I always come to this location because of the friendly people and the fact that they take CareCredit!!!! Thank you HCE!!!!!!

They were nice and the doctor was good and friendly. I felt comfortable with her. The place was clean . Just nice

Even though the wait was a bit long, the medical staff was very kind. They were thorough and explained the treatment completely. As this was the holidays, I was thankful to be able to get helped.

Friendly staff. Quick, efficient, highly recommend.

Excellent treatment from start to finish..reception, nurse and doctor.

As every time I have been there, ALLthe people were friendly. The medical people were very competent, and very effective in treating my problem. Excellent staff.

Used the telehealth service for the first time. Very efficient and wonderful service. Zoom call with the PA was excellent. Thank you.

Awesome place. This is the only place I go to

Using the web to make and appointment, fill in information, and check in was easy, and Daves me a lot of time. I was in and out within twenty minutes for my appointment. Staff are always friendly and professional.

I came in with flu like symptoms. I was seen quickly. The staff treated me with great care and made me feel safe. I was diagnosed with acute bronchitis and given meds. I was in and out in about 1 hour. Thank you for everything Health Care Express 7th Street!

Healthcare great people had a visit by video and lady was super helpful and very kind I highly recommend these kindly and professional people I was very pleased with my visit!! Thank yall very much!!

I always go to this location. Great service, always friendly and professional. They really try hard to do everything they can to get you feeling better as soon as possible.

Very nice, quick time frame. Will definitely go back

They were friendly, very helpful caring and attentive,. Very very nice and hospitable I felt better when when I left there. She understood my pain. Thank you all.

Was fast once the provider actually came Im the room. But we had a 440 appointment and didnt get seen till 545. Appointment was a school physical.

Wonderful people fast experience as well.

I was there a week ago with coughing and feeling bad second visit. The entire time I never saw anyone disinfect anything. No one came out cleaning the chairs. Even in the back never saw any disfecting being done. One week later I tested positive for Covid. You have to understand I wear a mask I have home delivery on groceries, I have been vaccinated twice. I have not left my house in a week since leaving the clinic. Thank God I went to the 24 hour ER last night. I really like going there

The receptionist, nurse and doctor were professional and friendly. I’m pleased with the quality of care.

Healthcare provides professional services efficiently. I never have extended waits and the care is always effective. Thanks.

The Nurse was so helpful in getting me on the path to feeling better just in time for Christmas!! Very nice and understanding

Amazing place. All staff was very kind and professional. Helped to get me back on the road to recovery. Highly recommended!

Wonderful visit. From start to finish it took exactly one hour. Got my problem resolved with no hassle at all. Very professional and very sweet.

After my Dad had an episode, which seemed like a stroke, I took him to the ER at CSM. They recommended a follow up with PCP. Since my Dad doesnt have one and he was still having some trouble, I brought him to HCE Wake Village. My Dad was see by the provider, Nurse Practitioner Toni. To say she was Excellent, is an understatement. She listened to me briefly to get what I had to say, but then immediately turned all focus to my Dad. She wanted to hear from him, what he had to say, how he was feeling, and what she could do for HIM.Long story short, we got exactly what we needed. I would highly recommend her. We were very pleased and happy with everything Toni did and explained to us. And overall, she just made him feel better by talking to him and making him involved with his care.These urgent care facilities get backed up sometimes, but definitely not as bad as the ER, and the care is much more personal and patient based, than the hustle of the typical ER.Thank you sooooo much to Toni and HCE for the help.

I checked in online it said there was only three ahead of me. I had walked in earlier for a covid test. Was told it was done by appointment only. So I had a appointment set for 6pm. We didnt get called back till 7pm after everyone in the waiting room had cleared out. I had my one year old granddaughter with me. I tested positive and they still wanted to charge me $225 to test her. cause we only had medicaid we didnt test her. I cried all the way home. I was supposed to have meds called in to CVS. Didnt get them till the next day. But Id rather go here then to the ER.

Cody out of Dallas Tx ext 1001 was very professional and took my request within a few minutes…I love his personality and he understand what a caller needs thanks Cody you are the best…He needs a raise for his profession

Very fast, friendly and caring!

Very clean, nice place. Welcoming was friendly. Staff was on time and a great experience

The staff is processional and nice.

Was seen Monday for med reaction and again on Friday for kidney stones...these people truly take care of their patients. There is a high level of respect and professionalism from the staff every time I have stepped foot into any of their clinics! Extremely grateful and blessed to have good healthcare professionals on my side.Thank you Healthcare Express, sincerely, Rebekah.

They do not treat you well at all. They refused medical service to somebody who might have been having a heart attack. It required a $150 to even be seen by the doctor, they refused to take treatment or give treatment. This place is not recommended for anybody who needs medical attention. It is not a express doctors office or an urgent care.

Completely revamping my review as this corporation has gone completely to pot. A few weeks ago, I took my son in for tunnel vision in one eye. They took his temperature, checked his blood pressure, looked in his eye, and then sent us to our regular optometrist, who had a diagnosis in about 20 minutes. I paid $108.75 upfront and was told I wouldnt have to pay anything else. Lo and behold, I get a bill for another $101 after my insurance knocked the initial bill down by $248... How can 20 minutes of basic admission triage and an I dont know, go see your eye doctor be worth $458??

Quickest appointment for a healthcare provider! In and out within an hour! I was in a lot of pain with an ear infection so I needed quick! And that’s exactly what they provided. The receptionist is a sweetheart as are the triage nurse and the np. Thank you 🙏

Staff were all very kind and helpful. Toni Pounds was very thorough and helpful.

Quick and VERY nice Staff and Medical professionals.

Went in for A BMP ordered by my doctor in Nebraska was done in 10 minutes. Excellent service

I absolutely love Health Care Express. Always fast , friendly, and professional care. The staff listens to you and gives the best care. Prescriptions if needed are always faxed directly over to the pharmacy. HCE Wake Village is amazing. They all are but Wake Village is our favorite.

Little wait time. Very professional listened to me and treated me.100% better in 24 hours

Very quick and friendly staff!

Most of the staff were great at first visit and one follow up visit. However I was over billed several hundred dollars. They are currently working on reimbursing me. My prescription ran out so I asked for refills. They wanted me to come in for another visit. Still havent been reimbursed for last visit overbilling so I said no thank you. I asked for enough medication to get through the next few weeks and time to get my reimbursement then I would come in. They refused. If you cant afford another visit no prescription refill. Im self pay btw so I pay cash. I believe this company cares more about money than people.

After going to the hospital and suffering for almost a week I decided to go to healthcare express. The nurse and doctor were very attentive and concerned. They made sure I received the proper treatment and I am feeling much better in less than 24 hours

I am always impressed with the Service at 7th St HeathCare Express. They are efficient, thorough, Caring and Always polite. When I apply for an appointment online, I have found this to be reliable way to be seen. When I come to the door to check you I am almost immediately call within A very short period of time.They’re clerks, nursing staff, and providers are friendly and professional - I highly recommend them!The SOLV app is very instrumental in scheduling Appt’s, checking records. I recommend this app download to assist in a more time consuming visit,Thanks 7th ST HCXMark

Quick , thorough, kind. Toni was the provider. She covered all the bases. I have seen her several times and always have a great recovery.

Wonderful service and help with my issue!

Fast friendly service from caring good people. I definitely recommend Health Care Express for medical care beyond an ER.

They are so awesome and move swiftly while still caring about the client. Loved it there

We went in to get my husband checked out. Before they did any tests, we asked the cost of each one. The Doctor estimated the tests to be in total $50. After being diagnosed with the flu, he was prescribed flu medication. Our total was $135, and we were told that we wouldnt have to pay anything else. We did not buy the medication that wouldve cost $130 because it wouldve only helped taken within the first 48 hours of contracting the flu even though we told the Doctor he had felt that way for over a week. A month later, we received a bill in the mail from HealthCare Express saying we still owed $25. The tests were actually more expensive than told. So not only did my husband not benefit from the visit, but we still had a remaining balance. I recommend not going here unless you are deathly ill or money to spend.

The employees treating patients are fantastic. Really recommend Health Care Express on 7th Street!!!!

Great job and each person took time with me. Great staff.

Staff is always friendly and professional. Never a long wait.

I was not impressed. I had a simple problem but the p.a did not seem to understand very well and I was confused if I was speaking to a p.a or a Walmart greeter about my medical needs. I guess I will try to find a more knowledgeable medical staff at a differentmedical center.Update medical express reached out to me and I explained what happened. They have not responded yet. I will update with there response.

Check-in was done online, sitting in the car, no standing in line with a load of people. The wait time was minimal, which is phenomenal. The staff was friendly. I was impressed.

I would use them all the time if I could afford it. I hate that they are considered an emergency care facility and charge accordingly but when you need to see a doctor, it sure beats waiting for hours at your regular doctor who may or may not get you in when you need it. Everyone at Healthcare Express is SUPER nice!

It is always a pleasant experience when Im not feeling my best. They are attentive to my needs and listen to what I have to say. Great staff.

***EDITED***I had jammed my pinky bone into my wrist. I removed it myself and my wife suggested I see the doctor.My normal doc wasnt open so I stopped by here.. I wasnt asking for anything more than friendly service and an xray to see if my hand was still dislocated, broken, or just severely jammed. Once its all said and done I sit back to the exam room.The doctor entered the room with crossed arms and tells me, he sees nothing wrong, hands me a brace to put on, and suggests I take some acetaminophen. His words, if it turns blue or something like that, go the the ERIdk what I expected him to do.. But he told me NOTHING that I didnt already know and looked down his nose at me. I didnt beg for drugs, I just want to know if I should be concerned.Doc was a dick, I feel like he pegged me as a druggie on the account of my military tattoos..the rest of his staff was awesome. But, I wont be returning, nor will my friends or family.EDIT: Upon my post, I recieved a call. A full apology for my experience and a guarantee that a solution will be found. 😊

Everything went great. This round was fast and effective. Nurse and Doctor really nice.

Great care. Wonderful staff

They are overwhelmed and still got me in and out in under an hour. Be patient. They’re doing the best they can with a smile and a positive attitude. Thank y’all!

I Recommend Healthcare express urgent care over any ER in Texarkana! Smart, fast, knowledgeable, professionals!

The HealthCare Express in Wake Village,TX is the BEST health clinic here in town. The doctors and nurses there are VERY professional and VERY courteous. They show GREAT concern for you as a patient and they provide you with the BEST healthcare treatment. You dont have to take my word for it, the next time you need to visit a healthcare place, stop by HealthCare Express in Wake Village, Tx and you will see for yourself.

Very friendly staff and great doctor. Definitely a great experience.

Sheila did marvelous job stiching up my cut. Hanna was equally professional, by cleaning and prepping the cut. She also gave my flu shot. Cudos to both.

Extremely attentive, listens to all of your symptoms and a great evaluation

Quick, polite, thorough service.

Always a great experience! We love Toni!

Easy to get in to be seen, staff was so caring and helpful, went over diagnosis and how to take medication. I would recommend to anyone. 10 out of 10 in all areas..

I was really impressed with the young ladies at HCE, Wake Village today, I new I had something going on with my lungs and my family doctor said it was just bronchitis but after 3 weeks I still felt bad so I went today and everyone was very professional and took the time to listen to me and did 2 tests and xray and found that I have secondary pneumonia so I received 2 injections and prescription and I really feel that they actually cared about what was going on with me I highly recommend this urgent care clinic again thank you ladies for caring and taking care of me.

Kind. Courteous. Helpful. Diagnosed my illness. Took care of me.

I waited close to two hours to get tested for Covid-19, but the staff was friendly and professional. I understand that this was a busy time for them.

Very easy and convenient to book an appointment online. Seen quickly by helpful and knowledgeable staff.

Pleasant and efficient staff. Very short wait.

Everyone was efficient, plesant

I got a COVID test here over a year ago. Just now getting the bill. They charged $360 for a COVID test! What a rip off!

Nice friendly staff.

Fast and great care

Always fast and friendly

Great!

Perfect place to go if you want to sit for 2 hours and not even get seen. Do yourself a favor and head to any other branch but this one

Very friendly. I was in and out very quickly.

Fast service. The staff are very friendly & professional! The Nurse Practitioner was awesome! I highly recommend Healthcare Express!!

Waited 3 hours and a few families that came in after me went ahead of me. Otherwise lovely personnel.

Everyone was nice and friendly

Swift professional treatment.

The staff is amazing! They always take great care of my family!

Experience was a professional and great one.

They were good and friendly

No wait. Fast results. Highly recommend if you like to get in and get out of the doctors office.

The staff was very nice and helpful in getting my poison ivy under control.

Everyone was awesome!!!

The billing department is horrible. They are bad at coding your bill so that your insurance will pay. Had much difficulty. Will not go there again.

Everytime we come here we have for an a example 10 o’clock about 5-7 people get called back there and we won’t get back there till about 11

I love the fact that they have extended their hours! Now open seven days a week from 8am-8pm.

It would be nice if I could get anyone on the phone! Whats the point in having a phone system if you dont answer any of them!

Everyone was super nice. They listened well and were a great help.

Pleasant and nice knowledgeable people.... thank you

This place has very positive people with friendly smiles who will assure that changes are being made in any situation who are going through.

Very friendly staff.

Had to wait but it was worth the wait , Dr was very helpful

Everyone was very nice and caring!

Great customer service

Awesome service all around

Quick & Very Friendly Service

Excellent service and staff.

Great experience stsrt to finish!!

Excellent and efficient service.

Dae and Toni were amazing!!!

Very friendly staff and always caring and concerned.

They care about the pocketbook more than the patients. Sad sad sad. They should be ashamed.

Shout to Sheila and the team!

Friendly, fast, no nonsense service.

Will not except medicated

Quick response

I love HealthCARE Express! This location is awesome!

Best service in Texarkana.

The staff was wonderful!

Everyone was so nice.

Very quick and pleasant service

Theyve always helped me.

Fast, friendly and very knowledgeable

Well taken care of

Very great staff!!

Great care

A pleasant experience.

Enjoy doing business with them

Fast friendly service

Clean, prompt care