NextCare Urgent Care Scottsdale

Walked in 20 minutes before closing. Honor Health urgent care turned us away 30 minutes before they closed with one patient in the waiting room. I found this urgent care close by and they took my daughter no problem even though they were closing in 20 min. Treated us awesome and got us out in 15 min! Even with other patients. Thank you so much for caring.Will definitely choose this Urgent Care from now on.

I went in with a severe ear infection. I also have a weak immune system from other medical illnesses. Receptionist could not have been more rude or apathetic. She said it was a 2 hour wait. So I said fine. Two hours and 20 minutes later I was taken back and dumped in an exam room alone. No one even checked on me let alone examine me. After 40 minutes there I left and called to ask for a manager. The same very rude receptionist told me I still owed 20% co pay. For WHAT. Nothing was done. I wound up in the ER with the infection and chest pains from the headed discussion. ER admin when they took my insurance advised that is illegal in AZ you don’t owe anything if you never saw the doctor. Worst experience with a health care provider I ever had.

Love this place! Actually stopped taking my daughter to her primary care Dr. because the staff here is so great and much easier to get into!Love that the Dr. doesnt try to over- medicate for every symptom! Hes fantastic!

I came to this urgent care hoping for help, but instead, I left feeling completely disregarded and frustrated. The doctors here showed no real interest in understanding what I was going through. They didn’t bother to examine me or even try to figure out what was wrong. Instead, they just brushed me off and told me to go to the ER, as if I was wasting their time.I was shocked by how little they seemed to care. I walked in expecting to be taken seriously, but it felt like they just wanted to get rid of me as quickly as possible. This isn’t just disappointing—it’s downright irresponsible. I wouldn’t recommend this urgent care to anyone who’s actually looking for real medical help. They didn’t offer me any support, and I worry they’ll do the same to others.

First time going to urgent care snd would definitely go back. The whole online process was quick and easy. The woman at the front desk was great, very nice! The nurse and FNP were also great. Definitely recommend this location.

My experience was definitely five stars. Front of house was great and very efficient. The physician was absolutely amazing, Could not have done any better in my opinion.

I scheduled an appointment online for heat exhaustion and anemic. When I arrived the receptionist was aware of this. I paid my 40.00 copay before I saw the drWhen I finally got to see the dr. I asked for a IV for the heat exhaustion, blood work for the anemic and a b-12 shot. To my surprise I was told that they don’t offer any of those services. I’m like what —why wasn’t I told that when I checked in and paid my copay.I was told by the dr. that they weren’t allowed to do that. The only thing the dr. did was listen to my lungs. I felt like I was totally scammed —to take my time and $$ when I could have went somewhere that offered the services while it was still early in the day. Took the day off for nothing.I was too exhausted to do anything but go home and sleep. They are a business not a service—never felt so let downFelt worst when I left then before I came in.I would never recommend this urgent care to anyone. Also you would think they might recommend a urgent care that does offer what I needed —but no that their competition

I had had a bad cough and sinus pain. I scheduled with Next care and was able to be seen by a good doctor on the same day and he treated me for sinus infection and I didnt have much of a wait at all. Im now on the road to recovery after almost two weeks of misery. Very glad I found Next care.

Well I was sent home with a compression Band-Aid on my arm and it had to be tight so hopefully I would stop bleeding since it was my third day bleeding but by midnight the rest of my arm top and bottom hurts so bad I had to remove it and my puncture wound had stopped bleeding for about maybe five minutes or less and then it started right back up again I put up another compression bandage made it through the night when I got up this morning. I took it off. It had stopped for about maybe less than five minutes, but the blood on the bandage inside was still wet , so I put another one on and that’s what I have on right now but I’m on my fourth day of this little thing bleeding and yet this morning my other dog cut near my wrist with his toenail and I stopped it with a tissue clean, cleaned it out put a Band-Aid on and had no problem. It stopped bleeding Pretty much right away so I don’t know what to do with my elbowThe staff was great, but the weight was like two hours

We just moved to the Phoenix area and were having trouble getting a pediatrician to see my son without having a “well visit” first. Everyone was professional, kind, and efficient. Will definitely return for any urgent care needs.

Overall service its good but they explain all billing wrong. We pay our copay as described on our insurance plan and the nurse provide us some crutches and a boot and I specifically asked her if this was included on our urgent care copay as well as the x-rays required by them and she confirmed that everything was included as part of the visit and no additional cost will be incurred. Long story short, I just received two invoices from different companies one for the boot and crutched at a ridiculous price of close to $500 which you can buy same brand at Walgreens or amazon for less than $100.00 for both and an additional invoice for x-rays service. I do understand that its an urgent care but they should explain this to the customers so that they can have an option of declining this equipment and buy it directly from a pharmacy to avoid ridiculous prices thinking that all this is included as part of the urgent care service. Just be careful with this because I strongly thing that this is on purpose to bump price to customers at a mercy that you are in an urgent situation. This is so sad but it seems that medical services are just looking ways of screwing patients to get all the money they can with out providing good information to them.

My son fell off his scooter so we went to the urgent care for an exam and x-ray. After filling out paperwork and waiting, we were finally placed in a room only to be told that this location didn’t have an x-ray technician on site. Nice to know! After waiting forever and wasting a co-pay. The PA examines my son and said it looked to be a sprang but who would know since no x-ray. Put him in a splint and hope for the best. Today I took him to Banner Urgent Care to obtain an x-ray and indeed, it’s broken. Much better careand attention at Banner Urgent Care.

VERY INCOMPETENT! We called in advance to know if they take walk in, they said yes but its an hour wait so we decided to set an appointment to not wait anymore but when we got there, we still waited for more than an hour!!!! After my skin test for tuberculosis, they told me “you don’t even need to wait or set an appointment, just come in and will take a look at your arm and it will take about less than 5 mins.” SPOILER ALERT: it didn’t took them 5 mins. It took them AN HOUR!!Two days after, they told me i was positive by them touching it but they’re not really sure if I was Positive, they said maybe i just had a reaction to the liquid they put it in my skin but then they told me I was NEGATIVE when they measure it. They seemed confused about reading the test. Instead of announcing the result and not even sure about, they should measure it first because when they measure mine, it was 3mm in diameter so I AM NEGATIVE. IT WAS THE WORST! It looks like they are understaffed too and they probably need more people there. So will never come back anymore!!!

Nice attentive staff. Friendly conversation. Doctor had great bedside manner and listened. I recommend this place if you need quick care.

They did a great job here. Reasonable wait time. Once you are check in you get a text with a link to your real time status in the queue to see the Doctor.They did a great job of looking over my son and making practical recommendations. Also put us in a cool kids room with Finding Nemo characters on the walls. Nice job!

It’s really close to where I live and they’ll allow me to wait in my car or even go home if it’s a long wait and they’ll text me. The physician’s assistants and nurse practitioners really are sharp and know what they’re doing. And the desk staff is exceptional. It’s often busy and takes usually 3hrs from start to finish but to avoid the er if it’s minor. I always go here first.

UPDATE 9/26/24We checked in with my wife having a deep cut wound and in severe pain.They said there are 2 patients ahead of you.It’s been 1.5 hours and still haven’t been seen by the doctor.We had to request the receptionist to at least get the wound cleaned.The online app shows 0 patients ahead of us.I think we just got lucky the last 2 times we were here. Never coming here again.OLDBeen here twice and both times I was very satisfied with the care I received. Doctors are very friendly and helpful. Explained what was going on and reassured me which eased my mind.

Even though I scheduled an appointment in advance, I still had to wait for ages to be triaged and seen by the PA. The woman that did my throat swab didn’t do it properly and I feel a hundred times worse today and am currently at the ER to get properly treated and find out what is actually going on with me since I received zero answers at Urgent Care yesterday.

They couldnt give an IV for dehydration and gave me wrong lab kit to get possible answers on illness. I called multiple times for test results only to be told I was given wrong lab kit by the doctor/PA. No one taking responsibility for incompetence of the PA

I was able to get right in, no waiting. This Urgent care is the best!!Wonderful employees, and great medical staff.I highly recommend this Nextcare!

My son and I were the only ones there and it still took 50 minutes to get in to see the provider. Even after pre filling out all the paperwork before we got there. Ive been here before and gotten in sooner with 3 people in front of me.

My son was sick and we were worried anxious parents. We got there and were seen within 30 minutes, all the staff were kind and informative. Helped us get the things we needed for him to get better! Definitely recommend this location.

I left in tears. I will NEVER be back to this location. I was completely gaslighted by the PA that saw me, wasnt listened to, and was treated like a child. He basically refused to help me and said that I wasnt sick long enough to be seen or treated even though I know my body and my medical history, but he didnt care. He eventually agreed to treat my illness but was very rude about it.

Not a long wait, the person who took my blood pressure and vitals shared all the numbers with me without me asking, which I thought was refreshing. Doctor was thorough but fast with diagnosis and treatment.

Aggie the receptionist was very friendly and helpful upon check in and check out.The girl who took my vitals was nice. The PA Scott was professional and vey knowledgeable.

Nextcare Urgent care-Oaks I went to have my left thumb xrayed due to an injury. Made an appt and was taken back within 10 minutes of appt time and seen immediately once taken back. Medical tech, X-ray tech and Brian the PA there were wonderful, informative and professional as well as very friendly. Felt like I was treated very well and felt heard! Thank you for everything! 5*

Brian Rush was wonderful as usual. He and I share the love of dachshunds! But he gave me sound advice.

Clean, kind and professional. Dr. Scott Watkins, was just a pleasure. He was thorough and optimistically cautious with my concerns. Highly recommend this location and will use it when needed. Thank you!

I showed up early and still was not seen until 30 mins afterwards. I told them how I was feeling and they took another test. Both returned negative. That took another 45 mins. I really feel as if the staff was scared to treat anyone. I could see some sort of fear or something with no confidence in their profession. And than was given a ZPack as a prescription. When I return to Texas Im going back to the doctor. I rarely get sick bit this was way different. I guess emergency clinics are not the way to go.

I have had a few experiences with urgent care facilities and this over the years was the best all around experience I have had yet by far. Usually they can be good in one area but not so good in other areas but I was very happy with my visit at this NextCare Urgent Care location. The nurse practitioner that saw me was super comfortable to talk to she really listened to my concerns she was genuinely empathetic and she proceeded with prescriptions with our conversation in mind. I highly recommend this location it was also very low wait time probably 30 till I was seen. Everyone there was polite it was a pleasant visit when I was expecting the opposite. cause never do I ever say Im so excited I get to go to urgent care today! cause its just not fun, you only go there when your really not feeling well or youre really hurting somewhere, so its not like youre going to show up in a great mood, and it takes forever usually, and that is expected cause that is the norm. These guys, on the other hand, were quick, efficient, knowledgeable, and best of all it shows that they really do care about your health! They want to help you get better as quickly and painlessly as is possible and I walked out of there with the feeling of relief. I feel I was properly diagnosed and that this pain will all be over soon! What more can you ask for from an urgent care?!

I absolutely find this the best urgent care I have ever been to. The young woman at the front desk is so friendly and sweet and while I sat there waiting I noticed that she made everybody that came in to see a doctor feel comfortable and although they didn’t have an appt and may have to wait they didn’t seem to mind because she talked to them and assured them there was no problem The person that took my blood pressure and got all my info was very professional but very friendly. The x-ray tech also was professional and friendly.The doctor was awesome. I was comfortable right away when he came in.He was friendly and professional and explained everything I needed to know.It was a great atmosphere and I would recommend this office any time.Thanks

Had to wait 2 hours past my appointment time for them to do absolutely nothing and charge me $300 for it.

Sooo slow. Whether you check in ahead of time or schedule, expect to wait at least an hour before being taken back, and another half hour to be seen. I also dont understand why the doctors seemed so in a rush to get me out of the room considering how long they take between patients. Youll get helped eventually, but Ive had way better & more consistent service at other clinics.

Efficient online booking and pre arrival insurance stuff. Seen on time, knowledgeable doc (although I guess youd hope that was the case!), pleasant staff, clean and roomy wait area. This is what urgent care should be.

Scheduling was easy, check-in was very easy. I ended up waiting over an hour just to speak with the doctor and he ended up referring me to a different place after five minutes of talking so the risk/reward of waiting over an hour for five minutes of time was not for me, especially after paying. Would not recommend to anyone that loves their time management.

You never want to get sick on vacation, but if you do, the folks at this Urgent Care will take excellent care of you. I cant praise them enough for seeing me and treating me so promptly and professionally. The PA was particularly caring and skilled. It wasnt long before I was feeling better and could continue enjoying my vacation. I am so pleased I found this place.

There was a small weight I was seen probably 30 minutes after I arrived and then waited another 15 minutes before talking with a doctor. Check-in process was simple facility was clean and I was able to get on an antibiotic for my sinus infection.

Every staff member that we encountered was so pleasant and helpful. Time and time again, they are efficient and give my daughter the care she needs, it’s much appreciated when your child is sick or hurt. I am very grateful to have this urgent care so close to us!

I was completely mis diagnosed. I left there and still felt worse so I went to the ER and was told immediately I had pneumonia very mind-boggling to me because I was so sick.

Ridiculous. Walked in. Trying to book appointment. The lady at front desk was unhelpful and said you just have to wait. Doctor seen me for 60 seconds and sent me on my way.

What a wonderful team; I never thought an urgent care company could be so great. I reserved my appointment and got in exactly on time. The doctor and the nurse (I wish I remembered their names!) were incredibly thoughtful, caring, and professional. My issue was 100% solved in less than an hour and I’m feeling great now 24 hours later. I wish they were my personal health care team but, either way, I feel fortunate to know they’re nearby.

The staff here always has excellent bedside manner. The wait times are never bad, I dont think Ive ever waited more than 40 mins here. The staff took better care of me than the ER I was stuck at for 6 hours the previous day.

This is a nice, clean and professional facility. The online scheduling option made it easy to schedule an appointment. I was able to get a next day early morning appointment which was awesome considering the amount of pain I was in. The in-office wait times are minimal and youre practically in and out. They can also do immunizations there too so if you need a tetanus shot like I did, then this is by far a much better option than going to the ER.

Kind, friendly, professional staff. Very long wait. I didnt get my results from my X ray. However they were extremely busy and doing their best.

Wonderful staff! They helped me out tremendously. So grateful for their kindness and compassion to help me get better. Megan Huerta and her medical assistant were so great :) Thank you again!

I came in sick and was asked to do a rapid COVID test... I found out later that this test cost me $100 (they conveniently didnt mention the cost before the test) and had had nothing I could do even if the test came back positive.In short, THEY WILL CHARGE YOU UNNECESSARILY!

The only issue I had was the wait time. Booked 2 visits, for myself and daughter, 2:30 & 3:30. And we both got seen at 4pm. Last time I came here, I waited over an hour to be seen. They dont honor your appointment time here and they dont apologize for having you wait this long. I got the medicine I needed and everything was good on that aspect just the waiting was way too long.

I.wish the PA who I saw last night could be my regular doctor! I appreciated the kindness and thorough explanation that I could understand. The facility was clean and well-run and I just cant recommend this place enough. Thanks for the professionalism. 5 out of 5 stars.

I went to this facility instead of going to my regular which is the VA cuz it was a lot closer and more convenient. I found the service and the treatment to be very professional and friendly very clean facility and these people seem like they know what theyre doing.

Experience was efficient and I got in and out in a timely manner. Felt heard and supported.

Facility was very clean. Good infection prevention measures like clean and dirty pens, masks, hand sanitizer. Fast, effective care when traveling. PA gave good directions. Receptionist was very helpful when Wi-Fi was slow uploading documents. The only thing I could suggest was to update the Wi-Fi speed. Thank you for your care.

Worst Urgent Care I have ever been too. Scheduled my check in and drove to their location to have the extremely rude front desk person to tell me I was now 6th in line. Why do you bother offering that service if it doesnt do anything. I ended up waiting for over 2 and a half hours to be given 30 seconds of the physicians time.

Staff forgot about me in the patient room for 45 minutes. Threw up multiple times and had to ask a nurse what was going on.

Front desk lady was very sweet and patient, and even walked over to me instead of making me stand up because I have a leg injury. The check up nurse was great as well. However the (male) doctor was awful. (I am a female btw) He was very grabby and touchy and made me feel uncomfortable. He did not ask to touch me in certain places nor tell me ahead of time that he needed to, he just did what he wanted. He touched my hips to feel for pain, touched the sides of my chest to feel for pain when breathing. I mentioned my calf was hurting and he just grabbed my pants leg and lifted it. He also wanted to check for pain in my back so he touched all the way down my back. No doctor has ever made me feel so unsafe. I will definitely only request female doctors from now on.

Totally incompetent practice - check your visit summary carefully BEFORE you leave the office because communication with NextCare is a nightmare. I went in with a pain in my left side and the PA and I agreed on a panel of tests that should be done so that we could narrow down the source of the problem because it could be so many things. I gave the specimen samples for the tests. I had a bad feeling because the nurse/medical assistant who brought me the test materials didnt seem to understand what I was supposed to provide and nothing was labeled with my name. I asked him to check and he came back with an additional test kit. I looked at my visit summary afterwards and saw that while the tests were all listed in the Patient Plan, only two were listed under Sendout labs. I immediately called the number listed on my documents which is a centralized line and waited on hold for over 45 minutes before being connected with the actual practice. I explained the discrepancy to the receptionist and she promised she would take care of it. Two days later, I see the lab results on my Labcorp account and it was only the two tests, not the compete panel the PA told me was being ordered. One sample was totally unaccounted for. I called, sat on hold forever, but never could reach anyone. Eventually someone from a centralized office (not the provider) called to report that my tests were negative and I went over my visit summary with her and showed her the wrong tests were done. She put me on hold while she called Labcorp and told me that one specimen I gave had never been submitted, but they could use a specimen they had to do two of the additional 3 tests I needed. She told me they would get back to me with the results and that a provider would contact me about what happened to my other specimen and test request. No one every contacted me. I called, again sat on hold for 45 minutes (I am now totaling over 2 hours spent on the phone), was again told a provider would contact me. I have yet to hear from anyone. So much wasted time and wasted expense. Given the incompetence of specimen handling, I would never trust test results from this place.Update, I still havent been contacted by the practice but Labcorp sent me the results from the missing sample.

The Physician Assistant I saw was awesome. The person working the front desk was terrible. Very rude and not helpful.

My daughter flew in with her university for a trip and felt a little sick. By the time she got there she felt really bad so I looked up a close urgent care with good reviews. They tested and treated her well and gave her something for nausea and the doctor sat in his car while she waited for her Uber driver so she’d be ok! Wow! You calmed a mama’s heart! Above and beyond!

Went to NextCare on Scottsdale Road and was greeted by the reception staff and promptly attended to quickly and efficiently. Was taken into the examine room after a short wait and was very professionally handled getting my vitals and initial information regarding my injury. The PA, Melissa Galloway, came in shortly after that and asked for important information about my condition and explained what she was going to do to address the reason I had come to the clinic. Very professional and more than anything each person that I came in contact with were very caring and efficient at their individual tasks pertaining to my visit. The overall facility was clean, modern and comfortable.

Got stiches in my little finger! Great doc(Brian Rush) He is the bestest!

The doctor was very caring and had a good sense of humor. Although I was in a lot of pain he brang a smile to my face. The receptionist in the front was very professional and polite. Also the nurse was very kind and gentle.

I had a 2pm appointment but still didnt get seen until nearly 2 hours later (why even have an appointment system), the front desk staff is oddly rude for no reason at all, and while the practitioner was nice, they prescribed me the wrong thing not covered by my insurance. When I went to pick it up, they said to call and have it switched but because I waited so long to be seen, they were closed. This place is a joke. Theres literally nothing urgent about this place.

The staff was very kind and helpful. They made my experience enjoyable and comfortable

I wasn’t told the cost of my visit before going in. Everyone else that had small co pays were told their copay amount and paid before going in. I was charged after the visit $268 for them to tell me it was a cold

Check-in was seamless. Mostly everyone was super nice, sensitive to my ailment and very attentive. I really liked how clean the facility was and how humanely they treated the patients (including me who was in quite a bit of pain).Only downside was the provider. I came in for a very hurt ankle—he didn’t apply any pressure to gauge where the injury was, didn’t ask my pain level, and didn’t even ask me to unwrap the ace I had applied myself. When I asked if he actually wanted to see the ankle, he said “oh, I guess.”…and when I unwrapped it he said “oh wow, it’s really swollen and bruised!”So, thumbs up on overall service and care. I’d recommend this facility switches out this doctor for one who is more attentive to a patient’s chief complaint.

The wait time was 1.5hrs with only 3 people in the waiting room. The reason I came in was a prescription refill which they said they sent to the pharmacy I gave them. I even double checked at the front desk before leaving. Its the next day and theres still no prescription at the pharmacy. I tried calling NextCare but have been in the waiting queue for 30mins and have yet to talk to a human. This is hours of my life wasted for a simple prescription refill. Go elsewhere.

Everyone was nice, competent and efficient in treating a minor arm injury.

My niece is an international student in america and i brought her here. The front desk (rashida) patiently work with the brazilian medical insurance company to receive the payment and the doctors were absolutely patient and kind to my niece… Second time i come here, so happy with the service.

Front desk staff is friendly and professional. The medical assistant, nurse and doctor were very nice and experienced. I took my husband there last week, and he also thought it was a great service to the community when you cannot get into your doctor or you don’t have a doctor. I Give them five stars!

The wait was a little long but staff was outstanding starting with the reception. She was patient friendly. The place was clean, medical staff was awesome 😎.

I had an absolutely great experience with the crew working the girls in the front desk where very professional, friendly and helpful. The nurse was great as well and the PA was awesome. I went in for deep cut that needed stitches. The process from start to finish was fast, smooth, professional and excellent! I would recommend them in a heart beat. A big thumbs up 👍

Excellent experience! The front desk person was welcoming and helpful. The doctor was friendly, caring, and I feel confident in his treatment plan. I would definitely go back and would recommend NextCare Urgent Care!

Became very ill the night before walked in without an appointment for a Covid and Flu test. The front desk was friendly and I didn’t have to wait very long. The woman who took my vitals was polite and kind. The PA Megan who also took a look at me was very sweet! It’s nice to know that I have such a great urgent care facility right across the street!

Best urgent care I have had by far!I cut my hand pretty niceDr Chen was Extremely professional and courteous, he made the experience great and easy. The nurses that took care of me firstwere very professional and polite, i would definitely recommend this location for any urgent medical needs.

Lady was great at the front , however the doctor didn’t even know what the hell she was doing with a 7 month old and was making him scream because she was digging in his ear too deep , I had to ask her to just stop 3 times before she finally did and then told me if he’s not better by New Year’s Day to take him to a pediatric urgent care .Would never recommend her again !

I saw online they offer X-ray services so I made a reservation. I waited an entire hour past my reservation then was told they don’t have X-ray staff so I have to go wait at an imaging center. If you don’t have X-ray techs, don’t check in patients worried about broken bones.

Great experience here. Came in for a strep test. I made a same day appointment online. I was checked in right away and saw the nurse and doctor with in minutes. The bad news is, my strep test was “positive”. The good news is, I was treated promptly and professionally.

Long wait time. Even with an appointment. But the staff was friendly. The PA was handsome and kind to my child. I would call ahead and see what the wait time is before trying to be early or on time.

I went to Urgent Care today on Scottsdale RdAs I walked in I was greeted by one of the receptionist who acknowledged me . Wait time of being seen was , the fastest I have ever been seen by any place I have been to. Everyone was kind and caring and made you feel welcomed Thank you goes to Dr Travis, who was amazing , and to the nurse who assisted me and the staff. I want to thank everyone so much for being so nice and for me having a great experience from the time I walked in until the time I left Urgent Care.

I had a very good experience at Next Care! I was able to book an appointment online and be seen within 1 hour. The staff were very friendly and professional. I was in and out very quickly.

Great front desk staff, friendly and were greeted immediately. We booked online for an appointment and were seen within 10 minutes. The nurse and PA were thorough in treating my daughter, asking questions and ordering the appropriate tests. This is the second time our family has used this urgent care. Very happy with the staff and treatment provided. Thank you all at NextCare!

Was seen here for an issue. The PA prescribed steroids but forgot to call it in. I called the next day and they said they will submit it, but they did not. I called the day after that, and the call center said that they will take care of it or call me back (which they didnt). Called the next day and they said there is a different provider and they wont call in the prescription. If you can avoid this place, do it.

Sinus infection, made an appointment the day before, and when I arrived only had to wait five minutes before being seen. The staff and the PA We’re very professional, friendly, and helpfulHighly Recommend this NextCare

Super friendly and helpful staff.Only reason for 3 stars instead of 5 is the LONG wait times. I made a reservation, which I had hoped would help. There was still a 20 minute wait to get into the exam room. When done there, I then had to wait in the lobby for an additional 30 minutes for my “paperwork” so I could pay and leave. Seemed really inefficient.Making sick people wait that long because of inefficiencies is not good.

My experience with the doctor and staff was good. All were helpful and friendly. My only negative comment and concern is regarding scheduling an appointment. I scheduled an appointment and when i arrived i had 2 walk-in patients ahead of me. This defeats the purpose of scheduling an appointment. All walk-ins should be taken between scheduled appointments. Why schedule an appointment for a specific time if you do not honor it.

I’ve seen some bad urgent care, so NextCare Urgent Care was a pleasure: Welcoming, friendly receptionist, plus easy sign in. I got lucky - only waited five minutes. The nurse was lovely and the doctor prescribed a treatment that worked fast! I picked up the scrip on the way home. Thank you SO much!

Deanna at the front desk was awesome, very friendly, professional and quick. Rest if team was great, my provider was quick with a solution and also very kind. Highly recommend this facility

Great office staff and medical staff, as well. I felt like my concerns were heard and the proper next steps were taken. They let me see my X-rays without me even asking to and provided useful guidance for follow-up care! The online check-in process was so helpful (especially since I couldn’t really use my right arm & hand for writing) and the wait time was maybe 10 minutes. A+ all around.

The doctor that I seen was great and helpful. The staff was nice and courteous as well. I would recommend this Urgent Care!

Scott is a great PA! This facility is clean and the entire staff is kind and gets you in and out timely.

Don’t bother making appointments here. It’s purely walk-in. It’s always an hour behind at least.

Excellent service! The provider was professional , listened well and diagnosed my symptoms. It does take a while even with an appointment . This is really the nature of a walk In clinic..

I had a real hesitancy going to an urgent care as I rarely hear of good results. But this was a very positive experience. Everyone was super nice. Check in was easy (next time will make an appt online). And Dr Rush was awesome. He took his time and was concerned and knowledgeable. Thank you.

Bold move to ask me to write a review off of one survey question, but here I am.I went to this Urgent care because I have been sick for 8+ days. They gave me a Covid test without explaining the potential results. After administering the test they revealed that current tests do not test for the current strain of Covid-19. Essentially the test was pointless.I was then given a bill that reflect $200 for entering the location $35 for being seen at the location, and $75 for the out of date test. I won’t be back to this location because I can not trust their medical expertise, as it is gated behind relentless price gouging.I contacted my insurance company, Cygna, because I thought the test was covered by insurance. It is covered, but Cygna requires patients to contact them directly and ask for a reimbursement. Essentially, Cygna is treating the Covid-19 test much like Frigidaire provides rebates for their microwaves.

Everyone was very professional, courteous and friendly. Very easy to talk to. I came in on a Saturday early afternoon and it took about 2 hours all together, but time seemed to go by quickly. The doctor came into the room right away, so I didn’t just have to see there for a long time. I was able to go sit in my car and they notified me when they were ready to see me. I was very pleased and really liked the doctor.

Really grateful I got to see Jenni Dixon. She was excellent, kind, and helpful.

I Had an appointment so check in went quickly. If I had questions the receptionist at desk had a good attitude and was willing to help. The FNP Whitney, who cared for me was kind, clear, and took time to answer my questions. The X-ray tech was also understanding and didn’t rush me. All in all I’d have to say the staff treated me with kindness respect, and made ever effort to resolve my medical problem

Was able to make an appointment and waited less than a few minutes. Office was spotless and staff were all professional. I have avoided going to urgent cares in the past because of long wait times. NextCare lets you look online and see how many people are in front of you and make an appointment then as well as being able to fill out the paperwork on your computer rather than waiting till you get there.

The staff was friendly, we only waited a short time after our scheduled appointment, and our medical professional was knowledgeable & helpful.

Exceptional service. PA Brian was an amazing provider. Stitched my wound up perfectly and had amazing bedside manner. I bet he’s the best coworker at this location. Xavier MA took great care of me and was very nice. Gene the X-ray technician was very helpful. Hands down would come here again.

I had an appointment this morning with Melissa Galloway, PAC. In Scottsdale for an unusual and for me) difficult lung issue. She listened carefully to my concerns, ordered the appropriate diagnostics, and counseled me on follow-up care and recommendations. She took her time with explanations and advice and I left confident in her professional capacity. From front desk staff to assistants to Dr. Galloway, my appreciation and thanks.

Very pleasant staff. Was taken care of with very short wait time.

Very accessible and user friendly paperwork and waiting queue. My only complaint is the PA who saw me seemed very rushed and unfocused. My visit was likely kidney related (still awaiting results) and she ended the visit with saying “maybe this was my period”. I just felt like she wasn’t as concerned as my pain levels have me concerned.

The doctor was great but I waited an hour and I had an appointment. There were only two people in the waiting room. They just dont have enough doctors.

Very nice staff. Glued my finger closed, gave me a tetanus shot and some antibiotics and sent me on my way. All in less than 45 minutes! 10/10 would bleed there again.

Scheduling online was easy. Only issue was I filled out the digital paperwork when scheduling online, then upon check in, I was asked to do it again. Otherwise people were great and my experience while at the clinic was great! I hope I don’t need to go back, but if I need to, I will use that location again! Thank u!

I found the folks to be professional, competent and friendly. The issue I needed help with was handled effectively. I especially appreciated the follow up call to inform me of an unrelated issue seen on my x-ray that needs further attention. I have followed up with my primary care doc.

Super friendly, caring staff! Everyone I encountered while taking my child there was absolutely lovely. They treated my son with kindness, making it such an easy doctors visit for him where he didn’t feel scared.

I was so happy with my experience at this urgent care , I didnt have an appt but showed up 15 minutes before they opened and I was in and out in 30 minutes , and this was a Saturday morning. The staff , nurse and doctor were all very friendly and thorough .

Professional service. I felt confident in the physicians assistant that I saw.

Very not urgent, urgent care services. I had an order for a STAT CT scan, and it has still been two weeks since I’ve heard back on results. I have called multiple times and have been on hold for 40+ min each time, before I have to hang up because I have work to finish. Very disappointed in the lack of communication here for an important medical issue.

Once checked in and taken to a room things went pretty fast. They took the time to listen and were polite. I didnt have to question anything because they talk to you in layman terms.

Made an appt online, and was able to get in, and out, in about an hour. Polite, and helpful, and was worth going. Will definitely continue to keep going here in the future.Update,12/7/23Went in tonight for my son, and saw Joe, and he was absolutely amazing! Exceptional service, as always! Thank you guys.

Again I had to take my mother back to urgent care and again I ran into some trouble with the forms and the same receptionist was there and ever patient and sweet she walked me through it. We had a different doctor and again very thorough and pleasant. My experience with Urgent Care was not as unpleasant as I thought it would be, quite the opposite. I would recommend this urgent care if your in the vicinity.

Super fast from start to finish! They were great with greeting me and getting my info. The care provider was awesome in getting me exactly what I needed and more. He recommended some other things to help with my allergies, which I didn’t even come in for. Overall awesome experience. Only took about a half hour.

What a Fantastic place!! The Staff is absolutely amazing!! My first contact was the Receptionist at the front, she was so kind, I seen two nurses, both equally as caring, genuinelly cared about how I felt. The doctor was so Paitient, Kind, compassionate and so highly intelligent. They all made me feel so much better and so Welcomed and so cared for. You are all absouloutly amazing! Thank you for the check up and making me feel so cared for! The world needs more people like yourselves in yourselves in the medical profession and in general!

Great visit not a long wait which was awesome. Definitely felt like my issues were addressed. Very nice friendly staff.

The place was clean, almost new like. I didn’t feel comfortable waiting inside, so I waited in my car and the nice lady upfront phoned me when it was my turn. The staff and doctor were so kind and patient. The wait wasn’t as long as I had anticipated, especially as a walk in and during a pandemic. Thank to everyone at Next Care. Stay strong and be safe.

Quick and easy for an X-ray. Very friendly staff.

This is an actual urgent care and you will not be charged ER fees. However, I waited 2 hours past my scheduled appointment to see the doctor. Five walk-ins went in while I was waiting. Im not sure why I made an appointment. The doctor was good.

Came here 2 days in a row, first for my son and then for myself. The first time they were not busy, but took quite a while to see us when we were waiting in the room. The second time they were busy, but got to us very quickly and didnt have to wait in the room for very long. The people who saw us in the doctors rooms were very nice as well as the lady at the receptionist area the first time. However, the lady who was working the receptionist area in the lobby today was not so nice. She was nice at times, but would quickly snap at me and be very unhelpful at some other moments. Other than that, it is a great urgent care!

It is not often where a clinic visit is enjoyable. This place is awesome. I recommend trying to make an appointment if you can, although the walk-in time wasnt too bad. I asked to wait in my car and they texted me when they were ready for me, which was convenient. The doctor I saw at this location was so sweet and truly concerned about my problems. When she realized there wasnt much she could do medically, she continued to offer her advice to help me. I am positive if you treat their staff with respect, they will do the same and get you treated as soon as possible!

Staff was very friendly and helpful, from checking in at the front desk, and my triage, to seeing the provider they were all exceptional and courteous. Stefani was great and personable and Melissa was very patient Definitely appreciate the service this place provided!

I felt Everyone was very nice and the doctor that came in was very helpful also.Whenever I get sick again I will be back. This is a very professional office!

I scheduled an appt that morning and filled out all the paperwork on line. When I arrived check in was easy. I was seen at the time of the appt and The PA Meagan was very knowledgeable and personable.

Every staff member far exceeded my expectations. I trust each one of them with my well-being. This is now my go to urgent care facility.

The administrator was frank about the time I would have to wait. All were friendly, efficient and knowledgeable. Seen first by a nurse practitioner who did triage followed by a physicians assistant who consulted with me and made recommendations. My takeaway was an experience that was excellent. The staff there had been working a long arduous day but a friendly spirit obtained among all throughout my visit.

The physician was so helpful! Even got a chest xray done for me. Very little wait. I am very appreciative to this location and their staff!

First time to urgent care. Office was nice, staff was professional, wait time was only half hour. The Nurse Practitioner I saw was friendly and knowledgeable.They gave me a script for antibiotics, which seems to be working. Received a follow-up call about my lab test, but caller was very unclear about the result of my lab work.Its also very unclear if youre being seen by a Dr or NP.

Facility is very nice and clean. Visit was super efficient. I knew what the issue was. It was quickly verified, and I was on my way with prescription in hand, but also called in to my pharmacy. They have a contactless check-in process, and it couldn’t have been made easier.

Ive been here a few times. One for a sports physical, and 2 illnesses (including my illness today) The lady in the front is always very nice. Its always great to walk in and feel welcomed and joking and getting me to laugh, was just an added bonus. I was able to get in and get out quick as some offices make you wait FOREVER (I know thats exaggerating, but we all know what I mean ;) All the nurses are friendly and so are the providers. I definitely recommend and I will continue to use this facility for mine and my family needs.

This place use to be a lot better. I made a appointment the day before to be seen at 9:20!I didnt get seen at all for almost 2 hours than I just left! They have posters in there office that say its supposed to be more convenient an time saving than a primary care office. They had walk ins seen before me! Why have the option to make a appointment if you are going to keep people waiting for hours! No apology no good greeting. No updates on when youll be seen. Below one star

Used on line appt scheduler to save time.They were a bit backed up as no doctor was on site.Very satisfied with triage person and PA.One receptionist was coughing a lot and not wearing her mask.

Everyone was very caring, attentive and kind. From the front desk (such a warm, sweet welcome), the kind nurse and the PA that asked multiple times if I had any questions he could answer.Also very clean and wait wasn’t too bad. Made an appt and was in and out in an hour.

Not feeling well Next care made it better thanks guys. I did spend more time than I wanted but there were 5 people ahead it took over 3 hours. I appreciate the medical care. When my Dr isnt available they are the next best. Thanks again guys

Extremely pleased with our experience here, especially the professional receptionists and our PA Paige Foster. Brought my dad in for stomach pains. We knew there would be a wait and after a little over an hour we were seen. The technician who checked my dad in, she was very positive and friendly gathering all his medical information. Then onto the exam room and in two minutes we were seen. I appreciated the patience and intentional listening that PA Paige Foster gave my dad. Her recommendation to go straight to the ER was what we needed, even though my dad was nervous about going there she told him the facts as to why he needed to go. Thank you all, especially during this time when our healthcare systems are overloaded and staff are working so hard.

Worst staff ever. No one in the office ahead of me. My health info on my daughters chart. At for over an hour will the MAs behind the front desk laugh and talk about their weekend and night before. Utter B.S. They do not seem to care about the patients at all. Just here for the paycheck. Never coming here again

Excellent courtesy and care. Affordable too.

The wait wasn’t awful, maybe 20 minutes. Once we got in the back Dr. Chin was very thorough and attentive. I would see him again for sure.

Very clean facility and in very good shape. However, my wife recently had an appointment scheduled here for 12:00pm, we arrived 10 minutes early, but she wasn’t seen until about 12:45pm. I understand long waits when you’re a walk-in, but it was a surprisingly long wait for having had an appointment scheduled. Other than that, it’s a nice place.

Front desk staff were super nice and welcoming, had me in a room in less than 10 mins. Dr. Megan was awesome as well, super knowledgeable and friendly.

Checking in was easy and automated. The cell service was not great for other patients but fine for me. The PA was thorough and felt like I had a plan of action leaving the facility.

Went to this urgent care due to back pain and was prescribed anti-biotics to cover it. Unfortunately, I had to get them transferred to a different pharmacy because they couldnt accept my insurance. Ive been waiting since Friday for the transfer to complete and called my other pharmacy to see if they arrived. She told me she doesnt know why they have not been sent and would call them immediately so that they can. Im irked because what if this was a severe situation? The fact that they even forgot about me is scary.

Over the holidays, lots of places were closed or unable to assist. I made an appointment online and was in and out of the clinic in an hour. They had great service and the Physician I spoke with was very attentive. I would highly recommend this facility to anyone who needs care.

They are nice in the office, but the billing team is impossible to get a hold of. I have called over 6 times on the same bill because they did not send it to my secondary insurance and they sent it to collections after they said they would fix it 6 times. After holding on the phone to talk to someone for 2 hours, I still haven’t been able to reach anyone and they don’t have billing in office so it’s a centralized number that no one answers.

The facility is easy to find and in a needed location . The building is new and clean. Front desk reception is friendly and organized. Wait was very short. Staff was friendly and helped make me feel comfortable. Tests done quickly. The doctor was very friendly and made me feel at ease. Very good and knowledgeable and got an immediate diagnosis and treatment plan. Very good place to go. Highly recommend.

Fast and Friendly!I was greeted warmly upon arrival and was quickly added into the system, checked in and taken back to see the doctor. The check in process could not have been easier. Everyone I encountered was very friendly. I was in and out in under 40 minutes, before having to leave town. The facility is very comfortable and clean. I would highly recommend this Urgent Care.

Staff is rude and the physicians are lazy. I had the same problem years ago but even worse and a previous urgent care took care of my issue. This urgent care will look and send you out with offering no help whatsoever and just take your money

Besides the broken finger part, my experience here was wonderful. I was checked in, saw the doc, and had Xrays all within 20 minutes. The receptionist was super patient and helpful while I was getting my insurance and paperwork filled out. The medical staff was equally as great. Thank you to all of the staff for taking good care of me.

The meeting with the doctor went well, the doctor listened to the lungs of the child and explained everything. But the wait (((( I made an appointment online day earlier, at 15:00, we arrived 20 minutes earlier, we were told to wait, ok! I was with a 3-month-old child and made appointment online not to wait, the child is small! We went to the doctor at 15:40!!!because we were waiting in the usual “walk-in” queue!It was bad, since the baby was already starting to cry, we didn’t count on such a long wait.

We’ve been to the location on Scottsdale and Oak numerous times. This is the best urgent care around, by a lot! Great staff, nice clean rooms, and they are great with kids. Been here for face stitches, fevers and dislocated elbows and we were always treated well and quickly. Highly recommend this location!

Went to this location as my daughter needed stitches for a cut on her upper lip. They charged me $120 up front then we saw the doctor for all of 2 minutes. Doctor said they couldnt do the stitches there because inside of mouth needed stitches also. Said we had to go to the ER. Provided no service but still charged me and refused to help. Go to the ER, wait 3 hours and finally see a doctor who ends up just using glue instead of stitches on the outside and said there was no reason to do anything to the inside of the mouth and not even sure why the doctor at this NextCare Urgent Care said stitches were needed. So $1000 and 4 hours later my daughter finally had the cut fixed with glue instead of stiches.Avoid this place as it seems they just want to collect the $120 fee and then refer you to the hospital ER anyway.

I have been to this office twice now this year. Both experiences were equally wonderful. Hardly a wait time if at all, friendly staff and very clean office. I took my daughter and grand daughter this time, they were experiencing cold like symptoms. She said the doctor was very nice and took the time to see them and speak with them about both of their symptoms. The young man at the front desk was super friendly and professional! We were in and out of there with no hassles on billing or diagnosis discharge paper. If you need a place to get urgent care in south scottsdale I highly reccamend this place!

Quick service after making an online appointment. Thank you!

I have been going here for a while. Not too long ago when I visited the staff was never friendly, tonight and the last time my household went it was completely different. The reception staff was super friendly and Debra was amazing and super funny and friendly. Will definitely feel comfortable coming back again

The gentleman at the welcome desk was friendly, polite and helpful. They have two physicians compared to other locations with one. We expected a two hour wait and only waited an hour + 15. (We walked in as no appointments available online.). Great service.

Very good experience. Kind and caring staff. Definitely knew what they were doing. Glad I chose NextCare.

I guess it don’t matter what time you make an appointment your still going to be seen last if there anyone in here before you regardless of walk-ins. You’ll wait a good hour from your appointment time to be seen it’s terrible

The clinic was very clean with chairs spaced apart. The flooring and decor were nice like a real clinic. The ladies in the reception were not only quick and efficient but super nice and a bit fun. The examination rooms were clean - med asst and PAC were suuuuper awesome!

My boyfriend and I took our 4 kids to this urgentcare on Saturday 11/26/22 because they where all lethargic, had really bad coughs, high fevers and throwing up. Our 2 year old had it the worse. We waited over 2 hours to get called back and the nurse does her initial exam and then the dr comes in tests for flu and covid they come up negative but does not test for RSV cause she said all thier lungs sounded clear, I bring up my other concerns and she just tells me to keep doing what Im doing and sends us on our way. Our 3 older kids fevers started to break that night but our 2 year old was having a rough time. We couldent even get medicine in him cause he just kept throwing it up. Monday night his fever spiked again and we rushed him to the ER. My son tested positive for RSV and was admitted and had to be medical transported to phx childrens. his oxygen is very low and has not risen since being put on oxygen last night. We are still here at phx childrens and my son is still super ill and on oxygen. We will not be returning to this urgent care or any urgent care for our children ever again. Waste of time and money and now our sons life is on the line. Because of drs trying to rush to see the next patient.

I had an ok experience. The wait was about an hour without an appointment. The Provider was a bit callus when I asked for a rapid response to the Covid-19 test. I’m medically comprised and was in contact with some people who were positive. She said if I was asymptomatic, it wouldn’t be accurate so why bother!! Why bother, I asked, I’m medically compromised!! So for that experience, I’m rating it 3 stars.

The PA was super nice and helped me so much, but they never sent my prescription to the pharmacy even though they said they did. I called nextcare costumer service, and even they couldn’t get ahold of the people at this location after calling FOUR TIMES and recommended I go back and ask for a paper copy of my prescription to physically bring to a pharmacy (I was traveling and didn’t have a vehicle, which made this even more difficult). Then, when I went back, the front desk person seemed annoyed that I was asking for my prescription that should have been sent over four hours ago. Also, they spelled my name wrong which was a nightmare for insurance purposes. I get that everywhere is short staffed right now, but this situation made being sick while traveling even harder.

Staff was very friendly and attentive. My wait time was minimal to none both times I went. Dr Potts was awesome, super friendly and knowledgeable. PA Tim has great bedside manner and made me feel at ease. Will definitely come back next time I need medical attention.

Nice staff and friendly PA that helped me. Overall good experience at the clinic.If youre going for only a COVID-19 test would not recommend. Systems have been down and its been 5 days and still waiting for my results.

Office staff were kind efficient to meet the needs of the patients. Like theres option to complete hard copy paper.When sick, and older its a kind patient friendly option.

I was very well treated and seen within a few minutes of my arrival. Everything was done quickly and I got my results in less than 30 minutes. All in all I recommend this urgent care without any restrictions. Courtesy, punctuality and caring!

Karina, the front office lady is a saint.I had the worst day today. I lost my job and got mad at myself and kicked a metal door.I thought I was okay but throughout the day the pain became excruciating. I went to Next are today and was so tired I left because I thought the wait would be a long time. Karina, the front office staff called me right after I left and notified me thatI was next and that I could come back even though they were close. They took such good care of me. Elizabeth was such a sweet doctor, her MA and XRAY took amazing care of me. I did fracture my toe and they got me squared away with a surgical shoe and some meds. Thanks you guys for going above and beyond.Youre all amazing and deserve 1000% raises

Scheduled on-line and was able to get an appointment exactly when I wanted it.The front desk was very courteous and professional. Ellen was very helpful in helping diagnose his symptoms. Lacey assisted in administering an injection.

They never sent my prescription to the pharmacy. They never contacted me with my test results, when I called to follow up it routed to a call center employee who told me they were too busy at the clinic to answer my call. He said they would call me within 90 minutes and they did not. Providers were loudly talking about other patients in the hallway.I requested they do a PCR test for my condition - something that is pretty standard for identifying the infection I commonly get and the provider looked absolutely oblivious. It seems like this clinic is a scam.

I was visiting Scottsdale and had not been feeling well for a few days (was trying to tough it out until I could get home). I always read reviews before going to a new place so after reading the reviews for NextCare, I had high expectations. I was seen by Dr. Reina and had the worst experience with a doctor that I have ever had. I went in for UTI symptoms. I know how these feel and these symptoms are very distinct. I had been taking medicine for a few days to help relieve the pain, which was helping. I was told by Dr. Reina that nothing was abnormal and there was no trace of the medicine in my urine. I pressed Dr. Reina to check again because I know MY body and what a UTI feels like but she didn’t seem to care. She then proceeded to press me to get an STD test. She was EXTREMELY uncaring and I could tell she was just ready to get out of the room. Fast forward to Tuesday, after I returned home I went to the doctor because my symptoms were progressively getting worse. I DID have a UTI and the bacteria was beginning to go into my kidneys since it had gone untreated for so long. I now cannot keep any food down, have horrible back pain and a fever, along with the other UTI symptoms.She also sent my urine for a culture and was also going to go ahead and do a STD test. Haven’t heard a work from them with the results.If you chose to go to this Urgent Care, I highly suggest seeing another doctor.

The nurses, staff, & doctors were all incredible. Susan, the doctor we saw, was more helpful than our primary care doctor is. I highly recommend this Urgent Care.

I would definitely recommend this location to others. I booked my appointment online at the wrong location on accident .When I showed up here, Reception took care of my mistake and switched my appointment over. I didnt have to wait at all. The Medical Assistant came in right away to do vitals. The PA was right on her heels. I was in and out within 20 minutes. Everyone was incredibly kind and wished me a speedy recovery. Thank you!

This place is great. Wait times are very low, the check in is super easy and the front staff are friendly and helpful. Ive had nothing but excellent service here. Dr Rush is such a good doctor with a good bedside manner. Actually all the drs Ive seen here are great!! I wont go anywhere else

What can I say . I was the 3rd person in the queue and it still took an hour and a half to see the physician assistant.

Great place to go for medical help. Staff is always friendly and doctor is great with supportive help and medicine recommendations. Would definitely recommend to everyone.

Went in and got a Covid test today & it went well. Staff was nice. But, while waiting in my wait room, two staff members were in the halls laughing together about patients that had come in before and exchanging funny patient stories.Very inappropriate and simply professional... They were chatting about someone coming in previously to get STD testing and they were laughing about that patients visit, and just being downright petty with their conversations. Just plain unprofessional. I won’t be coming back here... Would you want someone talking about you and making fun of your visit and personal issues? Probably not.. That’s a HIPAA violation, and clearly the staff needs a refresher on that.. Yikes..🥴

The P.A. that we saw was great as was the person that took my son’s vital signs. The front desk person was a very unhappy person. Definitely gave me the impression that she was not at all pleased to have a patient walk in. However she did inform us that the cost would start at $190. When we got the bill it was $340. I asked her why it was so much and she simply responds, “I told you it started at $190”. Seems like a big up charge for the vitals to be taken and for the PA visit (which I’m not sure how that’s not included in the minimum). We did get some nausea medicine but that couldn’t have been that much.

Excellent care and the nurse and NP Whitney were wonderful! I walked in with a UTI and kidney pain and they got me on as soon as possible. Wait was only about an hour and staff was kind.

Was so helpful!!! Even helped me w/ my 2 year old daughter while I got my ex-rays. Thank you doc Megan and her medical assistant Jackie. Went above and beyond 🏥🦵👎🍭👍🥰

This was the first time I had visited NextCare for myself. I took my mother to this location several months ago and we were so relieved to have them close by. There was only one couple ahead of me and I got in very quickly. The doc knew immediately what was going on with me. Turned out I was having a food sensitivity reaction which I have never ever had before. It was giving me quite a scare as my blood pressure was really high and I felt so awful. I thought I was having a heart attack or something. Such a relief to get help so quickly and I was soon back home taking some Benadryl and greatly relieved to know I wasnt having a heart attack. If I had gone to the ER I would have probably been sitting there for hours and it would have cost me much more money and stressed me more. . Having Urgent Care around the corner from us is a huge help! The gal at the front desk Angie, was so nice.

Very pleasant staff and Physician Assistant. Used the online waiting system so we could go home and return when we were up at bat. Much nicer than waiting around at the Urgent Care center.

We are visiting from New York and I had a terrible Issue with a lot of itching!! I didnt know what was causing it (the heat? Lack of humidity?) but it was driving me crazy. I dropped into next care urgent care and and they immediately gave me 3 different options for handling the problem. Luckily, the 1st option worked and I am very happy. Thank you!

Very helpful, courteous, and moved quickly to get me seen.

Called in advance to confirm they had x-ray capabilities. Front desk said they did have an x-ray machine and confirmed again when I got there. 2.5 hours after my appointment time I walked out without an x-ray.

Their website says this location has rapid covid testing available. I called them multiple times to make sure this information is accurate but no one picks up. After wasting an hour online and on phone I decided go in person since their website also mentions no need to get appointment, walk-ins are accepted.Turns out they USED TO HAVE rapid tests but not anymore and too lazy to update their website or answer their phones at the cost of other people’s time.

Very efficient, knowledgeable and compassionate care. I would not hesitate to return

I went to this Urgent care 1/22/21.The staff was very helpful and everyone made every effort to make sure I was comfortable. I had a rapid covid test done, (as I work in the pediatric healthcare field.) It thankfully came back NEGATIVE! 😊) just a bug.But I felt sick during my appointment. I actually had to run out of the patient room to use the restroom (TMI) to be sick. I was thoroughly embarrassed, but everyone made my short visit as comfortable as possible. The doctor offered me nausea medication, the nurse brought me water and a vomit bag. Couldn’t have asked for a better experience.Everyone was lovely, from the receptionist, to the nurse, to the doctor.I’d highly recommend this urgent care!

I gave this place 3 stars because they helped me figure out what tests I should take and got me an x ray. But they didn’t look at my paperwork for where to pick up prescriptions. They made me run all around to multiple different Walgreens and CVS, when I specifically gave them the exact address of the Walgreens I would pick them up. This truly was annoying because it was filed out on paperwork - so I am not sure how they screwed it up. When your feeling sick going to many different stores to get your medicine is the LAST THING a person wants to do. Hopefully no one else has to go through this - so unnecessary

I went in without an appointment for a Covid test and it was quick and easy. Much better than an experience I had last month at a FastMed clinic for a drug test for a job. I will definitely choose NextCare in the future when I need something quick. It was a fairly pleasant experience. Thanks!

Lucas and the staff at Next Care were professional, polite and efficient. Lucas explained the causes of my symptoms, and what I could do to minimize and eliminate them. Thank you.

The providers and the staff were very professional and knowledgeable. Despite the fact that they were EXTREMELY busy, they were friendly, helpful, and professional. I will be coming to this Urgent Care for any needs for myself or my family members from now on!

PA Brian listened and addresses each and every concern that I had. He was thorough and professional.Gene, x-ray guy, was knowledgeable and very considerate with privacy.Great job!

Went to a different urgent care day before (for an abcess on my thumb) & it was less than desirable. Came here next day for 2nd opinion & will refer this place to EVERYONE. Professional, compassionate staff from reception to P.A. Thank you! Easy in & out. There less thsn 45 mins.

Everyone was so friendly. They listened and I never felt rushed. I love that the lobby and exam rooms were very clean and new. And they have an x-ray machine on-site so that was a bonus.

My son needed quick attention and to find some answers to his ailment. The staff help us breeze through check in and got him seen promptly. They helped explain the issues and the solution to get him back to 100% Thanks for the great service.

My daughter had an ear ache, swimmers ear…We went in without an apt at 645pm and were out of there with prescription within 20 min. Friendly staff, clean… will definitely go back for my family’s medical needs!

Provider was caring and it was awesome. Ill not put off anymore knowing the care is there.Another visit and again the visit was awesome. So very caring. I came in a small worried state but he sat there listened and really took all my worries away. Been here a couple times now.. unfortunately but fortunately they are awesome each time.

Fast and great service. Had me glued back together in no time. Excellent PA!

I went to this urgent care last week to get tested for COVID-19, I didn’t have to wait long to be seen and the place was clean, but besides that this urgent care has been the worst urgent care I ever had to go to. First I made an appointment over the phone prior to getting checked and asked if they do curb-side testing and same day results. I was told they do same day results ,I double checked and the person on the phone confirmed it again stating I can have same day results . I ended up canceling another appointment I had with different Nextcare (was told results take two weeks) I had to wait 8 days to have an appointment at this location and I understood that a lot of people were getting tested so I said and scheduled it , I didn’t mind the wait because they offer same day results, but when I went for my appointment the doctor said she will not do same day testing because they don’t have the supplies, and even if they did she shouldn’t do same day result for me as they don’t do it for everyone who gets tested, I waited 8 days , canceled my other appointment because I trusted their customer team and now I’m hearing they don’t even offer same day results . I felt that was very misleading and unprofessional to be telling you one thing as you schedule on the phone and refusing to do the service in person. The doctor said the results will take 5-10 business days and sometimes it comes back much sooner , I said ok .They called me on Friday morning and I missed the call, they didn’t leave a voicemail so I called back and it takes hours just to get a hold of their call Center representatives because apparently you can not call the clinic directly, since I missed their call I assumed they called to tell me the results so I asked the call Center representative to connect me to the office so I can talk to them, the representative said she couldn’t get a hold of them and left a voicemail, hours pass by no one called back , I tried to call again and it was the same , no one answered, I tried again today and no one answered after many minutes on hold. They don’t have the option to check test results online , you can not even call their clinic directly, their call Center representative are rude and a patient shouldn’t have to drive to the clinic just to be able to ask a question.

I sliced my finger really bad and they were able to get me in right away. Staff was great. Tim the PA did a great job sewing up my finger. Only $25. Will definitely go back if have issues in the future.