Hollywood Sunset Free Clinic

Matilda and Victor are the bests and helped me so well, the whole staff reassured me and healed me, all that in no time! Love them!

I always have such a great experience every time I come here. I am so thankful that places like this exist! Victor and Matilde are always so welcoming and friendly. They really care about women’s health. Sometimes the wait times can be long, but it’s worth it for the care that they are able to give to others. This clinic is really wonderful and here for a great cause.

The doctors are nice and thorough but the front desk is incompetent, they seriously have communication problems, and they don’t take accountability. I’m out of town and they knew that, didn’t tell me about medical release and now I have to wait on the paperwork which will lead to my son’s academic demise, so thanks. It took everything in me not to really tell them off.

Only the most amazing people work there! All personnel is professional, starting with Victor Veloz wonderful, caring, knowledgeable supervisor. Also, Manuel (lab person) and Matilde are always friendly :) Eileen is a lovely lady, and Carlitos is a great counselor. Everyone there knows about patient care. I love the way they treat you. Plus, the clinic is free. Please make sure to leave a donation every time you go there. Dont be cheap :) Also, be thankful for the doctors that work for free, just volunteer. If you demand better service, at least cooperate with the cause. Have a nice day :)

Sucks. I show up at 3:30, after calling to ask can I come in. I get there and they say oh it’s late now. But you just told me you close at 7 and the last patient Isn’t until 5. It’s only 30 min in between the time. Her response is “well the doctors say they want to go home.”

Ive been here about 3 different times before and usually dont have any complaints but I recently just called for an appointment where I was scheduled for a screening on 8/26/17. Nothinng was abnormal with my visit when I first arrived. The waiting room was pretty full of people. It was a 9 am appointment and I was running about 5-10 mins late but no big deal. I signed in and sat down patiently waiting to be called. When I finally was called we began the questionaire, height and weight check, mentioning concerns and everything else you do before actually seeing the doctor. After going back into the waiting area to be called by the actual doctor I started to realize I had been waiting way longer than usual. I started asking questions and was told the doctor was actually late and in traffic and should be there soon. (WOW! over an hour into my appointment and the doctor isnt even here). I patiently waited somemore and soon started the realize the waiting room was slowly becoming empty. Once again I ask if the doctor was there (of course she was) and they told me yes and asked for my name again and told me she will call me shortly. After more and more waiting I started to become increasingly irritated and found myself having to keep going up to the receptionist for updates. It got to the point where I had been there for 3 hours and was in the waiting room with one other person who had JUST gotten there. The full room that it was when I arrived was definately not full anymore. Why wasnt I being serviced in a timely manner like everyone else? Finally after numerous complaints, the doctor calls me and I notice there are already a few others in the back who had just gotten their blood drawn/urine samples taken (something I had done about 2 hours prior to them). She begins scrambling through our files and calls a random persons name, quickly taking them into the examination room even after one patient said out loud I think she was here first. At this point im livid that ive been here sooo many hours. It was definately not normal and you would think I would have gotten some kind of priority due to the amount of times I had to keep asking for updates. I stormed into the room where I had gotten my blood drawn and told the phlebotomist that I REFUSE to wait any longer for services. I was so over seeing that doctor plus the last time I came she hurt me during my check up by being super rough and rushing with the examination equipment. All I wanted to know is when can I come get my results and he said come back next saturday. I even asked him are you sure everything will be fine if I dont see the doctor and he said yes come back on saturday. I went back up there the following saturday just for it to be closed when I arrived. I became more pissed. The only time you can get in contact with someone on the phone is Monday and Wednesday 10am-12pm. Monday was Labor day so of course no one was there and then when wednesday came no one answered the phone! I called over 10 times and it just kept prompting me to leave a message! I dont think I could be ANY more frustrated at this point. Today is 9/7/17, Thursday, and im going to waste my gas and drive up there to see if its open or at least see if I can speak to someone regarding my screening. My trip was VERY unprofessional on staffs behalf and its sad that its almost 2 weeks later and im still strugging to follow up with my appointment! Dont think Ill be coming back here again

I guess One hour is ok to wait when you arrive at appointment time but if you arrive late they reschedule you without option to wait for next slot.On Aug 8th when I waited for an hour to be seen it was 4.30 and they took me.If you arrive at 4.30 they will tell you they cant see you. That is another time I was turned down.Basically I have been seen less times than turned down and I am ADA patient.The clerks in front are relentlessI told one the last time I was in pain and really needed to see someone that It took very ling time and effirt to come and she said: cime tomorrow. I explained I could not. She tells me not her problem

They leave you on hold for a long time and I called 45 before closing to see if they were not as busy as 1pm when I was put on hold more than 5 mins and they never picked up, the call was actually hung up on

I just called this clinic to make a first time appt. I dont have insurance and I believe I am having symptoms of high blood pressure. I was told the wait is 3 months. Really? What the hell are all the good reviews about this clinic. I dont think soooooooo

Go to your local planned parenthood or get established with a doctor . They are horrible and unprofessional. Anytime the pharmacy calls me and tell me to change doctor cuz the staff is rude speaks volumes . I just needed my bc pills . It’s not worth it .

I go to there.they tell me to wait for one month. And strong advise me to another clinic.Dont try your best to help others.only want money and honor

It’s a really good medical clinic with good people

Fast Service! Nice Employees! Great and thorough listeners!

Extremely helpfull nursing staff to the Drs also 😊

The staff is friendly and prepared. Very well organized.

All the staff, nurses and doctors are very hospitable.

The most inconsiderate unempathetic people lol. Its literally a joke.

Terrible phone operators, they will put u on hold forever!!!

Thank goodness for HSFC!!!

They are so rude.

Excellent Service

Last time I called and they said wait, as a new patient it was not a priority, I never thought that to be healthy it should be a priority