Kindbody - Chicago Wicker Park

I Dr Jeelani & Katie (NP) & the nursing staff were good. However, the billing department sure knows how to get your money when they want it but if you have money owed forget trying to reach anyone in the portal or on the phone. I had insurance claims they never processed until recently for procedures in 2023. I want to move on and clear my account so there are no surprises and I’m also due a refund I can’t access.I am going to file a complaint with the IL Department of Insurance because I can’t get answers.

Wow, this place is a joke!! Dr Roohi Jeelani makes you feel like she and the staff will be there for you in the beginning but when you want to talk with her they send a nurse practitioner (Katie) instead. Katie was unfriendly and sometimes rude in the way she talked with us. So sad the Dr cant take the time to speak with the patients in this difficult process.We paid all our bills on time but have been receiving bills for the past months that are already paid for. They try to scam you into paying more then you owe.Im utterly disappointed with this company and they should just shut down! Worst place, avoid at all cost and look elsewhere for your fertility needs. Head to Advance Fertility!!!Kindbody Sucks!!

I do not recommended Kindbody to anyone. The fertility journey is already tough enough, and when you have nursing staff/scheduling staff that mess up regularly, it is very frustrating. The staff during my journey between the Crest Hill location and Chicago location were very friendly, however, the amount of times appointments were re-scheduled due to staffing issues or scheduled incorrectly, incorrect/not enough of a script, etc. it is extremely frustrating, especially for a couple paying for EVERYTHING out of pocket. I had one cancelled IVF transfer due to scheduling me a week later than I shouldve been, due to their staffing issues, even though everything was paid for and all meds had been taken leading up to transfer. I had a letrozole script that was only filled HALFWAY, which stalled another cycle. The amount of wasted money was insane due to their ongoing mistakes. I can truly go on and on about Kindbody and how I strongly suggest couples go elsewhere. I stuck with them only because of having my frozen embryos and being too stressed and worried about transporting my embryos elsewhere. The billing department is a joke. I asked for 6+ months for my credit back in form of a check. As for currently, this month it took nearly an entire month to get a document uploaded in my portal to finally be able to donate my embryos. I called every single day this week in order for it to be uploaded. I strongly suggest couples go elsewhere for seeking fertility options. You already will be going through a lot emotionally, financially, mentally, and this place makes it 10x worse. My experience was absolutely terrible. I truly could go on and on. Its very sad.On one positive note, I do have my first born because of Kindbody. However, please do yourself a favor and choose a different organization.

I did not plan to share about my extremely negative experience with Kindbody but I feel compelled to after the last few months in hopes that I can save someone else from going through what we did.I sought treatment for fertility problems at Kindbody after failed attempts with IVF at another Chicago fertility clinic. At first, the staff and doctor were friendly and I thought I had found a good fit. We did not have success working with Kindbody and it turns out they did not correctly diagnose the condition that I have, which could have made all the difference with us being able to build our family. As you can expect from a fertility clinic like Kindbody, they are quick to get you into treatment rather than find the root of the problem. ($$$)The reason Im writing this review is primarily because of what happened in March of 2024, about a year after our unsuccessful fertility attempts. After an extremely difficult failed attempt at conceiving, we decided to take a break from the fertility clinics to consider our next steps. Our bills for Kindbody were paid in full since summer of 2023. In March we randomly received a bill from an embryo storage company saying that we owed money. The shocking part is that we had no good embryos in storage. After many MANY emails and calls to Kindbody, I finally figured out that they had stored an unusable embryo from our failed attempt a year ago. Never did it cross these medical professionals minds to ask us if we wanted to destroy an embryo that could never be used. It was completely obvious that Kindbody cares about one thing...money.The experience that I had dealing with many employees at Kindbody through this ridiculous situation was unbelievably upsetting. They were unapologetic, rude, and were obviously withholding information from me. I still to this day have not received an invoice that I asked for AT LEAST ten times. The disregard for my feelings around getting a bill for an embryo that I did not know existed was appalling. I spent countless hours emailing people trying to get answers and sitting on the phone when I should never have been dealing with this in the first place.A fertility clinic like Kindbody does not see their patients as people. People who are going through one of the most difficult things in the world, which is the uncertainty of infertility. I highly recommend that someone in need of fertility help visits their doctor and works with an actual hospital system. I do not wish my experience with this fertility factory on anyone.

We love Dr. Jeelani - we did IVF in Florida (Jan 2024) and now trying in Chicago.Dr. Jeelani has been incredible for us and our experience has been exceptional.Thank you to all the staff here. You’ve all made my wife feel so comfortable and confident.

Dr Jeelani is beyond amazing. She took all the care, time and energy to make sure I felt comforted during my ivf journey. She continued to care for me until I met with my OBGYN. I never felt alone with her and I had to switch doctors on three occasions throughout my journey. She’s my fertility godmother.

#1. Double billed me without checking, if my CC didnt notify me, I wouldnt have noticed. #2 Charge up front without going through insurance company, so it wont be part of the deductible #3. Never offered a receipt and I had to call to request one #4. After the test, theres no notification about the test.

I have withheld writing this review to see how they handled everything, but I have now been given no choice due to the negligence and malpractice. I was told false results from a Pulse exam. I was told to do immediate follow-up care at my OBGYN office for a medical procedure. I did this, as why would I question a doctor. Well it turns out they made me had a medically unnecessary procedure because Dr. Alvarezs assessment and now are refusing to pay the bill that I have for $600 (which to a clinic like this is nothing). The results of the ultrasound were read wrong, I have now consulted with 2 outside ultrasound techs and 3 outside OBGYNs. They are all appalled by the negligence from Kindbody and have been encouraging me to file a lawsuit. I have given Kindbody a chance to rectify this situation and pay for the $600, with no further action. I even have them admitting fault in an email and saying that the doctor was wrong, but they will not do make this situation right. I would STRONGLY STRONGLY recommend not going to this place unless you want doctors and ultrasound techs who do not do their jobs AND, a practice that cannot even apologize for their mistakes.

Vios itself is a great clinic, although their communication could be a tad bit better; i have found the staff and my doctor to be very nice and helpful in my journey so far. I am lucky in sense that my company is covering the cost of my IVF after copay. Unfortunately this is where i have a problem with Vios. Where other providers charge your out of pocket after every treatment/ running it through your insurance, you are forced by Vios to pay your entire copay upfront. Which they do not report to insurance in a lump sum. This means that even though i am out my maximum out of pocket for the year, the insurance has no way of knowing and i have to keep paying other providers. Their billing practice made me pay $1,000 over my annual maximum this year. When i addressed this with Vios and asked why they cant just bill per procedure and charge the credit card on file once they determine my out of pocket their response was that was their procedure and there was nothing they can do about it. The person i spoke to seemed very understanding but she is a single person that cant change the billing practice of an organization.

Fertility struggles aren’t something easily discussed. Finally was able to make my appointment and I show up. I get pulled into my appt and I’m there naked with a paper sheet on me for 45 minutes because they said my insurance may not cover after I was told it did. People were coming in and out. Then they asked for $700 upfront after I was told my insurance covered (Aetna). Their communication is poor. I called my insurance and I’m covered. Then the fact they had me waiting naked with a paper sheet that long with the door open and closing. I walked out. I broke down because that was my first appt trying to resolve my fertility issue and that’s how my appt goes. Run from there girl.

This was a horrifying experience. Run, do not walk from this place. Please trust all of the other women who have posted negatively about this company. For one of the most emotional and physically taxing experiences - they treat you like an insurance scam.1 - The doctor ordered THOUSANDS of dollars of medication that are used for transfer of embryos when I was only there to extract eggs out. I trusted the facility and paid for these medications that had nothing to do with my IVF cycle. To date, despite a dozen phone calls, I have not received a response or refund.2 - There are no clear guidelines. The nurses were randomly prescribing medications without ever explaining what they were for. Estrogen patches, thyroid medication - all sent to the pharmacy and told to blindly take them without ever being told why.3 - I have an allergy to a medication and was prescribed it anyways. I had to make multiple phone calls to fix it and have new meds ordered. This should have been red-flagged throughout my file.They will harass you for money, prescribe and run things through your insurance that have nothing to do with your cycle, over test you and leave you in a state of perpetual anxiety over each step of the process. We switched to Northwestern and the quality of care is night and day. For the love of your body, mental health, and relationship with your partner - RUN.UPDATE as of June 2023: After posting my review, I emailed the contact information from the response below. I was told someone would reach out to me to discuss. No one ever called me. However, Vios/Kindbody has continued to send me demands for payment of bills, after they knowingly and improperly overcharged me. Their only focus remains money.

I honestly felt like I was a last choice. Bad communication I literally had to contact them myself to see if they are keeping up with the appointments. I didn’t even bother continuing my fertility journey. I could cry I was so exciting in the beginning until I seen that they really just care about getting money from my insurance company.

I wish I read the reviews first. I was excited to work with them as an egg donor and things seemed to be going well at first. I completed the lengthy application, got approved, and was well into the process to donate. I passed their initial evaluations and assessments, went over the contract with an attorney then…radio silence. I haven’t been able to get in touch with anyone since with no explanation as to why. Seems like a waste of their and my time. I’d recommend donating at another agency.

RUN WHILE YOU CAN! BEWARE BEWARE BEWARE!First, I want to say this is worst experience my wife and I have ever had with ANY MEDICAL institution of ANY KIND.We had read the reviews before started, and naively figured: how bad could it be?.We were wrong... How naive could WE be?No one has any idea what is going on at this clinic. Dr Jeelani does not communicate with the nurses and is too busy handling her instagram page to care about her patients. The nurses themselves do not communicate with each other, or the patients.While I must say: some of the staff seems very patient and competent, the structure they work in is IN SHAMBLES.Dr.Jeelani can only be reached by setting zoom appointments 30 days out or by texting her (or most likely the person writing texts on her behalf) through Instagram. In the one single meeting we had on Zoom, she had 0 CLUE where my wife was during her cycle, and made a completely WRONG diagnosis based on factually inacurrate data. HOW CAN YOU BE SO OUT OF TOUCH?The nurses give you the run around, have NO CLUE what is going on with my wifes treatment, and when we show up at the clinic, WE have to tell them what were here for?? HOW IS THAT POSSIBLE? This has happened to us week in and week out for 20 CONSECUTIVE WEEKS.Each nurse contradicts the previous one, which in return contradicts Dr Jelanis words and diagnostic. YOU ARE NOT SAFE HEREPLEASE READ OTHER REVIEWS AND FORUMS: stay away of this place. RUN RUN RUN RUN RUN WHILE YOU CAN.N.B. Please MeanBody, do not reply to this comment with your corporate butter-up. Instead, act upon these reviews and change your practices. You are playing with peoples emotions, wasting their time and accumulating sins.

In terms of clinical care, my experience has always been 5/5 at Vios. The team is always caring and responsive, has a clear plan for treatment and makes adjustments as needed. I’ve been to another fertility clinic and Vios is far and away superior in every way. I successfully conceived and gave birth to 2 babies all thanks to Dr. Beltsos and her team.As far as wait times and scheduling appointments, there is a little room for improvement. I commuted from far distances most of the time and was juggling work. There were times I would have appreciated a call or text stating the clinic was running behind so I could have adjusted my schedule accordingly. For the most part, things went smoothly and I was always able to make it work. I will always be grateful to Vios for helping me make my family complete.

This is a bit lengthy, but I hope this review is helpful. It took me a while to decide if I should write this. I worried that if I did, I would present as an annoying patient. Then again I worried that if I did not, someone would have my same experience. Im writing because of the latter.A few weeks after our consult, I got the feeling that something was off. I rarely spoke to the same person about my care plan, my dedicated nurse didnt return portal messages within the time indicated, and I truly did not feel that anyone read my chart prior to calling me. I was frequently informing them of conversations Id had with other nurses or doctors at the clinic instead of the other way around. Also, good luck calling the main line and getting anyone to answer the phone.Successful fertility takes two individuals. That said, all of the emphasis was placed on me (which my fertility issues were minimal). Absolutely no care was provided to my husband, who needed much more medical care to support our chances to become pregnant. He only had one appointment with the urgologist, which was essentially an intake appointment. No one on our care team urged for follow up appointments to be scheduled or for further care to be provided to him. Obviously we had not been through this process before and assumed that Vios had our best interest at heart and would push this if it was necessary.These feelings of neglect continued into stims. Lack of communication, lack of care and consultation, and feeling like just another patient at this clinic led to the loss of one of my ovaries. As though I havent hammered home the lack of communication piece enough, nurses and doctors at Vios continued to reach out to me weeks after I received a refund from the clinic to set up an appointment to talk about my next steps (as we decided to stop care there). It even went so far as an appointment being put on the calendar without my knowledge or approval. And the cherry on top of this entire cluster, was a text from my doctor asking to talk, to which I indicated I had moved on to another clinic, and resulted in zero response whatsoever.The one positive thing Ill say is that there were some tremendous nurses and ultrasound techs who really supported me as much as their role could.I had a truly traumatic experience at Vios, and I never could have imagined being treated so poorly. I do not recommend this clinic to anyone.

Dr. Beltsos and her staff and amazing. Everyone is so kind and very helpful. They work with you to make the process as easy as possible. They are super positive and very helpful. After speaking to Dr. Beltsos I always felt positive and like a weight had been lifted. I can’t say enough positive things. The staff are so amazingly efficient. My appointments were always on time with little to no wait time. They worked with me and my schedule to make my appointments as convenient as possible. The whole process is stressful but the staff is AMAZING! I wish they had an OB program.

You pay all this money just from them not to keep you updated with lab results. Calling 4 days straight looking for answers. Trying to schedule another appointment because I want my moneys worth. This place is not reliable. Save your money. They don’t stay consistent with you. It’s sad because I’m here trying to start a family and it’s so discouraging. Go somewhere else and save your money!

Because we experienced a death in the family the week our intake forms were emailed to us and NEVER once actually received a phone call from anyone in the office, we lost our new patient appointment. Also, I unfortunately had a huge issue with my health insurance and my job, everything was on their part where I have proof of tickets being created to resolve this issue, all of this was not any of our, the patients, intentional fault and these people, knowing how long we waited for this appointment, cancelled it on us the day before. We’ve already made arrangements and all to attend this Zoom consultation and it’s cancelled. When in person consultations accept same day intake forms but because of this being a Zoom, that’s not the case? The lack of organization and well informing is the main concern and I see why.

Vios Wicker Park was the second clinic we tried after a horrible experience at a highly rated downtown Chicago office. (We went downtown first based on rating & reviews.) We had an wonderful experience @ Vios with Dr. Jeelani. I highly recommend her & Ive only heard great things about all the other doctors in this office as well. She is caring & compassionate & listens to everything you say. My first intake appointment with her I went alone & broke down sobbing about my struggles & past experiences downtown. I hated that I was crying but she listened to me talk for at least 15 minutes & never made me feel embarrassed or that I was wasting her time. We set up a plan in the next few weeks that fit our budget & timeline & started the IVF process. Both my husband & myself thought the office was organized & they helped us retrieve all the crazy documents from past offices & hospitals ( that was a huge nightmare at our first go around). The staff was very friendly & helped us set up appointments quickly & everything moved along smoothly.We were lucky enough to get pregnant with our first embryo transfer & now have an absolutely perfect little girl. After years of pain & thinking we would never have a second child, Dr. Jeelani helped us complete our family & we are so thankful for her. Thank you Dr Jeelani you are my personal hero. ❤️

Front desk and responding to patient voicemails needs a lot of improvement. I have been mistaken for another patient and told wrong information about my upcoming appointment. I can never get anyone to call me back when I leave a voicemail. I complained about this to someone on the phone, and they felt bad that it’s been so difficult for me to get a hold of them so she gave me a secondary number to call. (Which I appreciate) I have even called that number and still no response to my voicemails. I go days without hearing back from anyone and that is completely unacceptable. Don’t get me wrong rebranding is a lot on the staff, but it’s not okay to do this to people. Other than those issues all of the employees are very nice.

So have been getting non-stop bills from Vios despite them being all paid off. I called to verify if I owe anything and was instead told to provide the card number on the account i paid with. I lost my card and no longer have it. The lady instead says thats not how our system works. Checking patient portal online says I dont owe anythig, call our office, sent to collections and I have a balance of $0 owed? Also, since weve gotten our tests weve received ZERO follow up from Dr. Jeelani and instead have gotten 2-3 bills in the mail to which weve already paid off. U guys need to get it together in terms of communicating internally with teams, your people person skills, as well as the message this clinic is sending to others. Save your money, time, and the headache and please do not choose VIOS.

I should have listened to the reviews.Nice place. People in the office are nice but zero follow up on my results. After about 10 days I called & left a message. No follow up the next day or that week even. Now it’s been almost 3 wks post visit and nothing. Called and finally got ahold of someone. She said they sent my results to my primary care who obviously never contacted me either. When I asked why I wasn’t alerted by Vios she said that wasn’t her job so she doesn’t know but she will alert who should have & they will be in touch. Well that was this morning & no call. I called them at 415pm & apparently they are closed. Ridiculous. If you want to work with someone who cares about your fertility concerns I advise you go somewhere else. I know I will for any follow up that’s needed.

Unorganized to a concerning degree. Seriously, if an institute meant to handle highly delicate and timely matters shows a lack of organization- in treatment, appointments, calls, insurance verification, and communication- run away! There are plenty of options out there- dont pick VIOS. Fertility and family planning is a sensitive topic, with us patients oftentimes feeling vulnerable and uneasy; the LEAST they could do is treat the circumstance with the respect it deserves. Keep looking, its not this one.I had my first consult about 2 months ago, scheduled with the Dr. Jeelani. She apparently had elsewhere to be, so my first appointment was with a nurse practitioner. Very unprofessional to not give me a heads up or an option to reschedule. I found out at the time of my appointment. This was my first appointment coming into the complicated world of fertility, so I wanted it to be with the doctor. The NP, while knowledgeable, said shed get back to me with answers to some of my questions- she never did.I went in for my initial bloodwork. I learned this included an internal ultrasound and urine test at VIOS, not prior to. I had to chug water in the lobby as I had urinated before leaving home; minor detail, but wondered why I was repeatedly told bloodwork as if I was supposed to assume that included other testing. I had had an internal ultrasound in the past, but for someone who hasnt, it could be stressful. They need to learn to communicate with and inform their patients BEFORE. Oh, and I sat in the sitting area for so long that I had to get up and ask if I should just sit there or if I had to let them know when I had to urinate.....they acted as if I had bothered them by speaking and told me to just sit and wait. The first of many rude encounters.My partner and I have different insurance so his needed to be ran through separately. We were told, by Dr. Jeelani, the front desk would call us to gather his details and verify the insurance......a week later they hadnt called so we called to volunteer the information. It has now been 3 weeks of both my partner and I following up to ask why insurance hasnt been verified yet. Every single time we have been told, Im not sure why it hasnt been processed, but we will put in a note to do so.....Again, 3 weeks later. Nothing. I just called today to ask, once again, and was told there were no notes in his profile, but that they will make it a priority... this is INSANE! This is a very timely matter, and their lack or organization and lack of basic customer service has led to us probably having to miss this entire month cycle. I was told the person who was assigned to our case, that was responsible for running the insurance will call me today to explain what is happening. Well see if I get a call.For now, Im leaning towards just calling this what it is, a waste of time and money, and move onto another clinic. I have friends who are working with RUSH and have nothing but positive things to say. Ill be looking into them.

I love Vios. The doctors are kind and genuinely care, they use the latest research and technology, and the space is very calming.Where I think there is room for improvement is in the case loads for the admin and clinical teams. The teams seem extremely busy and because of this, I feel they rush through things and make assumptions about a patients protocol rather than looking at the specific details of each patient and each procedure, labwork, ultrasound, etc. I have to spend a lot of time following up, doing research to make sure I ask the right questions, and staying on top of my protocols because errors have been made (collecting the wrong kind of lab work, giving the wrong guidance on medication doses based on assumptions and not looking at my chart, mixing up my wife and my paperwork).Despite my concerns about the organizational skills of the team, I still widely recommend Vios because I feel they have the attention to detail in the critical moments (like in the procedure room), are always ready to adjust your protocols based on whats working (or not working) for your body, and provide a pleasant space to be when youre going through something so difficult. Plus Ive heard from friends going through similar experiences that all fertility clinics tend to be overwhelmed with patients and have trouble with organizational skills, so Id rather be somewhere that is kind, calming, and using the latest research and technology.

I would rate 0! SO many other fertility clinics that have patients best interest. Multiple useless appointed needed, payment demanded for services ahead of time and then billed for multiple charges AND they are not upfront of service. Dr.Jeelani was great for the 30 seconds in the full treatment. Terrible - only communicated with different nurses because doctor is never available - yet constantly on social media! Other clinics have better resources, better care, detailed to care, treatment and billing.

Absolutely HORRIBLE communication experience. I have tried multiple times to get a hold of my financial navigator and have been met with silence. Not only have they failed to provide upfront costs multiple times, they dont respond to portal messages or voicemails when I am trying to figure out how much services will cost as a self pay couple. Its to the point that I am considering starting my fertility journey over at a different clinic.

Vios has been a great experience for me so far. They are very organized and easy to work with throughout the IVF process. I have found all of the staff to be courteous and professional with all my needs. I plan on using them until I have a successful IVF cycle. Regardless of the outcome, Id still recommend them especially to women over age 45 and living in the Wicker Park / Bucktown area.

Amazing team who cares to give each patient a personalized experience!

The receptionist and nurse were wonderful. But the ultrasound tech and dr. Jelani had terrible bedside manner. The dr. Barely answered any of my questions and didn’t seem knowledgeable at all. She started talking about egg freezing when it was nowhere near what my appointment was about. I felt like I was having to pull information out of her. She told me to get on thyroid medication even though my main issue was PCOS and she wasn’t treating the root cause. She told me to also get on birth control when I explicitly said I shouldn’t due to having migraines with aura and am not suppose to take estrogen. I felt mislead and not heard at all. I felt like a transaction and this was a terrible experience. The whole reason I wanted to see a specialist was because I wanted more thorough answers to my PCOS and hormonal symptoms. Everything she told me I could have googled. Awful.

Kindbody took the most intricate and detailed care of me and my husband. They never gave up on us and always offered what was the absolute best path- even if it was the toughest one

Avoid this clinic at all cost. I met with Beltsos one tine in this 6 month journey then never saw here again. This place gets appointment days wrong, throws bills at you that you didnt know ere coming. Nobody in the office talks to each other so we get different conflicting directions on a weekly basis. Theres in no breakdown in cost and nobody ever took the time to walk us through the process after the initial consultation. Wed show up for an appointment just to find out they told us the wrong location or date. We would head there thinking our bill was one thing just to find out it has jumped 3,500 and nobody ever bothered to tell us until that day. This place had my my wife and, whom are a same sex couple, very frustrated to say the least. We have been trying to have a baby for seven years. Then finally met Beltsos and thought we were in good hands and could breath, too bad that breathing only lasted a week. They have not only made us think that starting a family is impossible but they have taken away our hope and most of our money. Do not trust these people with the future of your family because its clear nobody really cares about anything but whats in your pocket. Theres never a doctor to be found...just staff herding you around in a total state of confusion. We cut our losses and went with another clinic. Enough was enough!

Updated: my original review, from well over 18 months ago, is below... followed by my update. Im updating again because... I STILL HAVE ZERO OF MY OWN MEDICAL RECORDS. Yep. Zero. Have I followed up? Yep. Has anyone gotten back to me? Nope.*************My original review, from 10 months ago is below. I am editing to add the following: IT HAS BEEN 10 MONTHS AND I STILL HAVE ZERO OF MY OWN MEDICAL RECORDS that I have requested on numerous occasions. Thats right. ZERO. My review shall live on, with periodic updates, as to how this mess unfolds.*********If I could give zero stars, I would.I wasnt going to post, but I want to spare others since I STILL have zero answers. Here are some highlights of the problems weve had:After having THREE children through IUI, Ive never been so disappointed and frustrated. 6 months after learning that our last round of IUI for our attempted 4th child failed, they THEN send an invoice for services provided. 6 months! For a couple that is 100% self-pay. We could have used our 2021 medical funds. We could have included it in our 2021 health expenses deductions for income tax purposes. But by waiting until 2022, theyve taken those options away from us.Not only is this billing an issue-- we had previously asked that they send us ALL copies of authorizations for thawing our stored sperm, because we think they may have thawed an extra vial without our consent. We made that request 7 months ago. We were told wed get a response. Have we? Nope. Its been 7 months. Ive followed up more than once (in writing). NOTHING.Save your mental sanity and save your money. Dont go here. They dont care, arent responsive, are INCREDIBLY disorganized; I could go on and on.During our cycles by the way, there were SO many mixups with medications, timing, appointments running more than an hour late, etc.Terrible all around. Zero stars.

We absolutely loved working with Dr. Beltsos and the entire staff at Vios! We had gone through the run around at another very large and very impersonal Chicago fertility clinic, and we were not happy with their practices or the results after many failed IUI/IVFs. We switched to Vios and instantly felt warm and welcomed there. All the nurses were caring and thorough. Everyone was so helpful and empathetic. Dr. Beltsos number one concern was us - and making sure we were successful. Everything was just different than the other clinic. More personal, more caring. Even the lighting was thoughtful- soft or dim lighting and soft playing music. I just felt at ease for all the procedures. The very first procedure we had at Vios (IVF) was successful and we are now the parents to a healthy baby boy! Well, hes 18months now! So we are eternally grateful to Dr. Beltsos and the staff and Vios for making our dreams come true! We definitely want to try for another one soon. So we are excited to work with them again! Thank you for our little guy!

I’m unable to get answers about next steps, clarity on if I should be bleeding, when I get a period, I’ve asked about my last embryo and had multiple questions ignored, was told I’d get a text later but didn’t, was never called to have my test results, have no idea what I’m supposed to be experiencing right now or what my next steps are. I’ve had such a rough experience here trying to get the answers and guidance I need. I’ve been yelled at by techs, I’ve had meds forgotten in my cycle, I’ve had the ERA not applied because after being told it did matter I was told it didn’t matter - though it mattered to me and I paid for it and took the extra time to have it done and was told that vios has no control over scheduling procedures which makes no sense. I have no confidence that anyone cared about me and my outcome or the normal embryos that died. I was told different statistics today than I was in 2019 and the o put answer I do get is “I don’t know.” I hope you can focus on results and give more guidance and compassion to patients in the future. I definitely do not feel that I mattered to anyone in all the years I’ve been there. These conversations are not conversations to be had via text and when you do text you get someone picking and choosing what they respond to and the rest is ignored. That’s no way to communicate with emotionally desperate patience who pay a ton of money for care and treatment to not get a full service response or guidance.

My husband I and were considering 4-5 different fertility clinics to start our family and decided to meet with Dr. Beltsos and her staff based on a recommendation from our surrogacy agency. Vios was the worst choice–especially for same-sex intended parents. Overall, Dr. Beltsos office seems disorganized, impolite, and unprofessional, which are the last things you want in your fertility journey. Weve let our surrogacy agency know to avoid recommending this clinic to their clients.

I had a great experience with Vios. Everyone there was extremely nice and I loved that they were all female. We were blessed with a healthy baby boy who just turned 18months after just one transfer.

Really unorganized place..We were told that the infectious disease test was $393 for my wife.and WE AGREED(this was over their portal/email) to it..when we got to the clinic, a nurse got very greedy that it was $493..we said that we agreed to $393 over the portal/email not $493, and she said ok..we were then later told over the email that they have to charge us extra $99 to make up for the total of $493 that was not charged..this was not agreed upon! you dont charge someone an extra over what was already established..shady businesses do that..next, we needed fertility meds from them..we were told over email/portal that they only sell them in person..I agreed to go pick up from them, and then was told that the meds expires this month..please keep in mind that its not easy for people to come all the way down to their clinic from the North side...do I have to remind them to check their expiration dates too? thats not my job!

Dr. Roohi Jeelani is the BEST. Her experience as a fellow woman of color who has also gone through/is going through IVF help set me at ease. Vios as a whole was a much better, more compassionate experience than the one I had at another local fertility clinic and I would happily recommend Vios to anyone who asks.

This place is very unorganized. I had high hopes when I was referred to this place by my OBGYN. I thought they seemed progressive and I’ve only been with them for a month and there have already been so many things that have happened that are not right. If you’re a woman in your 40’s trying to have a baby, this doesn’t seem like the place for older women. NO ONE wants to be at a fertility place, so the least they can do is be nice. My dr seems pretty nice, so I’m going to stay for now. I just hope they don’t lose my eggs or give me someone else’s eggs.I’m also noticing that there’s different staff members there all the time, and all kinds of different people calling on the phone. I think they must rotate staff members between the different locations and no one talks to each other so you get different information every time you call. I can’t tell you the amount of different prices and information I’ve received from different people.I didn’t shop around and just went where my insurance covered but if you can, I would shop around.

I came to Vios after 2 years of treatment at another clinic. The doctors listened to everything we tried and failed at doing and crafted us a new plan. We got pregnant on the first try with Dr. Beltsos!

I became a patient of Dr. Beltsos in 2014 (age 42) and I am currently 24 weeks pregnant at age 45. After all of the groundwork testing it was determined that my main issue was declining egg quality, but from the start Dr. Beltsos and her team were supportive of my desire to see if I could conceive with my own eggs (my insurance covers four rounds of IVF so we agreed to try three rounds, as long as things progressed well, before exploring donor eggs). I had two retrievals in 2015 and one in 2016, resulting in 12 total embryos (1 was chromosomally-sound). I can honestly say that I cannot imagine having a better experience, and I am forever grateful for Team Beltsos care.

Dr. Angeline Beltsos was my fertility doctor and we cannot offer a higher recommendation than this:Four days ago, I gave birth to a beautiful and healthy baby girl! I am 47 years old and my husband is 48 years old. Proof that theres not a better fertility doctor in Chicago than Dr. Angeline Beltsos!Thank you, Dr. Beltsos, for helping us to complete our family in such a professional, kind, and compassionate way using the latest, cutting edge fertility plan.Jill and MikeGlenview, IL

Doctor and staff seem to care and I feel valued and supported here. Very much a contrast from my prior fertility clinic where they treated me like cattle and I was scared of making my RE angry by asking questions.

Warm, friendly office. Front desk, US sonographer , nurses, techs are all pleasant, encouraging and always make the visits easy and comfortable for me. Thank you! :)

So the front desk will not acknowledge you or greet you, after I checked inn I was told to come to another small room where I got no instruction she just left me in the room, after They said they would call me 5-8 days later it’s been a month still no call..communication is not there strong point

They make me come back 5 times for nothing because all those 4 months was the same explanation they could it just said it at the beginning thats all but I wait 2 long and spend 2 much money for visits for the same story. When I ask for my money back they took another 3months to return it ,I had it to be calling them every week for my check 😏

PAY ATTENTION TO YOUR BILLS!! they will try to charge you more than once or incorrect payments!! They did this a lot to me and my husband!

Our experience with Dr. Beltsos was excellent. She’s very thorough and thoughtful during the whole process.

My experiences with the facility and staff have been phenomenal thus far. Dr Jeelani is just so compassionate and thorough

Had an appointment there and there was absolutely no follow up. I called and left a message still no follow up.

Very friendly and accommodating staff. Real nice feel of the environment. Free parking for clients, awesome. Seems like they genuinely care!

I love the all female staff. They make you feel comfortable and taken care of! 🥰

Everyone be careful the always change extra they the worst every couple months they change around $290 to $380 for no reason even tho we pay everything before they thieves do not waste your time and money with them 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

PAY ATTENTION TO YOUR BILLS!! they will try to charge you more than once or incorrect payments!! They did this a lot to me they thieves 👎🏻👎🏻👎🏻👎🏻

Dr Jeelani is just an amazing doctor with the best bedside manners.

Absolutely the best Gorgeous. Everyone is lovely and helping for anything you asked 100%

Great a always