Sun River Health The Hub

Disgusting location, people shooting up & literally doing drugs right outside & across the street. Nasty disgusting filthy location, who would want to visit a place surrounded by depression. The doctor Nicketta McPherson is late on absolutely every visit and the wait exceeds 40 mins. So I decided to arrived 20 mins late instead of sitting for 40 mins & they cancelled my appointment even after I called and alerted them that I would be late. I just had to get some results read & they told me to reschedule even tho the doctor was busy and I would have never been seen at my initial time because the doctor was already busy with a patient.

Everything is great besides the initial wait time to be seen by the doctor. The wait time seems very long. However, the staff at the location is very professional and kind. Its worth the wait for my doctor McPherson. She is the best.

Very comfortable atmosphere. Staff is extremely helpful. Therapist & Psychologist are caring and patient. Nursing Staff are extra caring. All questions are answered by all the Nurses, Staff Therapists & Psychologists. Knowledgeable, Experienced and Caring. I would recommend this to anyone who needs or just have someone to speak to about things bothering you. Helping you move past things. You’re not Alone.

Some movies one of the best Clinic Ive been to in the Bronx Ms Jenkins thank you for your service today

It was extremely warm in the reception area. The examination room had perfect temperature.I did wait a little while.The doctor and staff were great. They helped me get through my scare.A special than you to arsalcedo, for going the extra mile. You dont get that this much these days!

Unlike other officers Ive visited the hub was very perfecent I was in and out in record timeAll staff I came in contact with went above and beyond to make me feel welcome

No NEED TO GO HERE THEY HAVE NOTHING EVERY THING IS A REFERRAL OUT OF THE OFFICE TO GET A DEPO SHOT U HAVE TO GO TO A PHARMACY PICK IT AND BRING IT BACK, THEY HAVE GOTTEN REAL NASTY SINCE BEING BRIGHTPOINT, EVERYONE DOES WHAT THEY WANT, THE WORKERS ARE ALWAYS HAVING INAPPROPRIATE CONVERSATIONS IN FRONT OF PATIENTS, PPL KNOCK AND WALK IN RIGHT IN THE MIDDLE OF TALKING, the DRS WONDER OFF, & YOU OFTEN HAVE TO LET THEM KNOW WHEN SOMETHING IS WRONG IN YOUR OWN CHART, The only DOCTOR REALLY WORTH ANYTHING IS THE PEDS DR.NELSON SHE IS AMAZING AND SHE LISTENS AND SHE DEALS WITH YOU WITH A HEART! Everyone has attitudes and talk AT you like u in the street and AVRIL IS NEVER NEVER NEVER AVAILABLE EVEN AFTER THEY MESSES UP MY LAB WORK TWICE AND SHE PROMISED ME ALL WOULD BE TAKEN CARE OF😏 and it wasn’t OFC! Just GIND A GOOD DOCTOR OFFICE IM NOT SURE WHY THIS PLACE IS STILL OPEN! And I said what I said and WILL BACK IT WITH PROOF! SMH

High turnover, cannot complete medical needs in one appointment. You cant directly call the office...you have to speak with someone in Westchester county or go up there to the clinic. Too much medical file sharing between staff. They want to make you take a photo for everyone to associate your medical file with a picture...how absolutely stupid and against patient confidentiality.Its the worst service. Outsourced services and you dont know whos privy to your information. Someone from a call center answers your call and have access to your medical information ((it could be your enemy on the phone...you dont know who) I would NOT SUGGEST SUNRIVER HEALTH!

Sun River Health The Hub is the best I have been with them for over 7 years all my doctors under sun river best service ever

Wait time is horrible. Might as well come when I you have a day completely free. Always waiting at least 2 hours. Do not recommend. Only reason why I am still coming here is because of my doctor. There’s barely people in the lobby and I’ve been checked in an hour ago and have yet to be called.

They schedule 25 people to see the doctor at the same time, the wait time is ridiculous for a 5 min visit with the doctor...

Im currently pregnant and I have been sent to multiple different doctors, they keep rescheduling me here for primary, yet the doctor said she doesnt want to see me anymore due to pregnancy. Im not comfortable with the staff here anymore very aggressive and it makes me uncomfortable.

Unprofessional and terrible service. Ive been waiting months for an appointment with my phych only for them to call out sick on the very day i was finally able to go and make me wait another month.

I went for a simple hiv test the coordinator was calling me so often but she can’t do anything but make the appointment I waited 45 min was seen by a female african American doctor she took seven valves of blood from me and when I returned for my results the test was never requested but they needed more blood I wanted to hurt someone and I felt disgusted that I was disregarded younger women of color should never go here they will be ignored my experience was terrible haven’t been to the dr since thanx sun river u solidified my distrust in the medical system

Been waiting almost 2 hours when my appointment was at 1045AM and missed my other appointment that was elsewhere. Everything was good in the beginning when I first came here. I can say I have an awesome doctor who understands any medical problems and do a quick referral to specialists. But this wait time is horrible. Thats the only thing thst needs to be fixed if paitents have an appointment at a certain time why have them wait 2 hours or longer?

Poorly trained and uninformed staff, with very little phone etiquette. No consideration for the privacy of patient information. Staff makes irresponsible decisions for patients without their consent. Referrals are poorly coordinated. Medical team is unavailable to answer pertinent questions. Appointments are scheduled but you still have to wait for hours when you arrive. No follow-up on labs once they are delivered to the clinic — I had to constantly call to confirm if the lab tests were completed, then it took one month to get an appointment to review said results.

I needed a permanent place where I can see the Doctor. Someone recommend Brite Point Health to me. My first experience was horrible. Its set up like the DMV and its packed. You wait in line (there are a few of them) and when you finally get to the counter they give you paperwork to fill out. As any first time client would. I waited a long time until my name was called. And I had an Appointment. Once you get in back your given a Doctor who will be my primary care. I needed a referral & couldnt get one without one. They gave me many referrals for all kinds of things. A few of them were not necessary so their definitely a place that likes to hit your insurance card (hard). I wasnt given dates to these referrals which I had to stand back in the same line as when I came in to collect. I received a quick physical and they did blood work. I got there in the AM when the Sun was still coming up & Left when it was starting to go down. I hope it was just that day and my next appointment is different. Ill be glad to change this if Im wrong.

It used to be all meds now its sun river health your lucky to not walk out with a seizure dr.stella Dr. Bailey are all very heartless doctors with no compassion they will have you come and the doc wont even be there they will say theres no meds in your system you take every day even with proof of another lab dont even bother terrible service terrible place

This Brightpoint health is one of the most unprofessional places to seek treatment. The therapist act as you shouldn’t see them until you’ve worked out your own issues on your own time and not theirs. I’m sure it has something to do with them working from home. The First Lady told me I need to just deal with my problems simply. The next person kept complaining on the phone how my file was done right as if I wasn’t stressed enough. And I guess when things started to look like work. He made me feel very uncomfortable by recommending that I switch to someone else.

Folks...I have already written a review and felt the need to add that Sunriver Health is absolutely not recommended. When you have problems, you cant directly call the clinic. Your call is received by a call center representative that isnt anywhere near the facility and it is very difficult to resolve issues. Folks, its an absolute nightmare! I had difficulty receiving mediations ...filed formal complaints with no resolution. Tried contacting Anne Kaufman Nolon, CEO at the corporate office....no luck! Its one big ugly beauracracy. If you bothered to read the reviews, do yourselves a favor and go somewhere else...its not worth it. One star is too many stars...absolutely!

Slow wait times. Even with an appointment, it takes at least three hours!! When it comes to mental health services, a -5 stars is more appropriate.The staff are horribly inept and make constant scheduling errors, but as I said, an appointment doesnt make things any faster.

I repeat do not go to this office unless you want to deal with unprofessional staff, canceled appointments frequently with no rescheduled appointment until after 2 weeks after appointment cancled , staff scheduling appointments on days the doctor is not even in the office and this is both departments i have experience problems

My doctor is Dr. Paul De Guzman. He is a good doctor. We work well together and he is helping me to get better and stay healthy. I felt the concern and care. I wasnt just a number. The staff is good. Transportation picked me up and brought me back home. They even feed you too. Nowhere is perfect because people are not perfect. Thanks so much.

Literally the worst medical treatment center ever . I’ve had appointments scheduled for a certain time and i’ve showed up early , only to wait hours to be seen . The staff is unprofessional and Violates Hippa . Not like Avril the supposed boss over there cares . Literally go anywhere else but here, you will thank yourself.

Seen Dr. Islam for years and since he came to this clinic is impossible see him, every single time I make my appointment with him I have to wait at least two to three hours to be call to do my vital and another to get to see him. So f&)% ridiculous! Looking for another PCP

Ridiculously long wait times. I waited 2 hrs and then had to leave cause I had other appointments

Just go to another place. This is a bad place in any way possible.

Ive Been With The Clinic Since Its opening!!! I Can Truly Say That Ever Since Ms Pat The Director Left The CLINIC Completely Went Down Hill!!! 1st Encounters Can set The overall Vibe THOSE 1st Three Receptions The Ones You See once You Walk In Are COMPLETELY RUDE!!! Ive Complained to The New Director Avril It Obviously Goes No Where!!! She Also Has a Tone And a Look When She Hearing These complaints Ive Brought All my Problems To My Physician They Was Noted!!! /// Case Management Experience With Ms S Jones She Contacts You On Her Convince Shell Make sure She Covers Her Tracks Maybe It was Time For billing So she Wanted An Encounter Im Done With Them Ill be looking Elsewhere 01/2021THERES A HANDFUL OF GOOD PEOPLE THERE LOOK ELSEWHERE YOUVE BEEN WARNED!!!! THESE COMMENTS ARE TRUE!!! LETS NOT TALK ABOUT THE WILD FOLKS THAT STAY IN THE BATHROOM A FEW EXTRA MINUTES MY EXPERIENCE!!!!

This place is the worst Ive ever had. They give you an appointment for 2pm, the doctor sees you 2 hours later. Extremely unprofessional

This place should honestly be shut down. They customer service is deplorable. The bed side manner follows suit. The waiting area constantly has people quite literally fighting. It’s sad, it’s disgusting, the service being provided

I mean really? Damn clinic dont have no EKG or any diabetic finger equipment to see how is the sugar in which all clinic does changing to a better more equipped clinic. Really ridiculous and dangerous. Never will or would advise anyone to be a patient to this clinic.

Great customer service and professional staff.

Sadly it took 3 hours to bee seen by a doctor and now Im waiting for the person that does labs to see me.

Second time being here with a 12pm appointment and arriving early and have not been seen until 2 hours and 45 mins later IN A ROW! They said they only got 2 personnel seeing people...why schedule people for a 12pm appointment when they cant feasibly be seen until nearly 3 hours later? Billing medicaid thats why, Im guessing.

I needed paperwork filled out to start work since October 13, it’s not November 11 and I’m still sitting here waiting on papers after being told that the paper are nowhere to be found. Completely unacceptable.

There biased I had a doctor look at me up and down n determine I can’t have a home attendant before my insurance did and now there refusing to make me an appointment for my doctor PAUL DE GUZMAN be-careful when you go there if it wasn’t convenient for me because I am disabled I wouldn’t waste my time

This place is the worst doctors office Ive ever been to.

It can be better, just hoping they can stop scheduling me for the time that im not going to be seen.

The staff are UN professionals, talk down to you, have NO patience, & give you mis information with Attitude!

I been here long enough and the changes never stop .they have bad communication also not nice workers at all when it comes to #mentalheatlh .I dont recommend it .

Unprofessional staff members, very very long wait time.

I like the service and they are nice they will respect you but you need to respect them too.

The place is big and clean.The service and wait time is horrible.

Horrible doctors that dont know what there doing!

Its ok in serving each patient.

Great service and doctors

Terrible unprofessional and inept

To slow

Great

Long time waiting

Excellent service recommended 👌

Good attention