AFC Urgent Care - Warminster

Shanty, Shavan, and Maggie were absolute legends and took great care of me when I was going through stitches for the first time ever on my pinky from an incident at work. Bless these three because they are DA BOMB!

I recently visited AFC Urgent Care in Warminster for a hand injury, and I couldnt be more pleased with the experience. From the moment I walked in, the staff was incredibly welcoming and attentive. The receptionist quickly processed my information and got me in to see the doctor without much wait. The doctor and the entire medical team were exceptional. They thoroughly examined my injury, explained the treatment plan clearly, and answered all my questions with patience and empathy. The care I received was top-notch, and I felt genuinely cared for throughout the entire visit

Worth the wait and the patience. Before my visit to AFC, I was in the ER for 10 hours. A nurse practitioner, a physician assistant, and a doctor could not figure out what was wrong. Yet, I come to visit this AFC and Dr. Applebaum takes 5 minutes and figures it out and now I am better. Thank you.

Very weird and uncomfortable experience. The nurse/assistant was very unfriendly and not pleasant barely looked me in the face when speaking, but that was the least of my concerns. The doctor there was very creepy and made me uncomfortable, repeating himself, asking me the same questions and then telling me to bring my 4yr old in because he “would like to see him” made it the most uncomfortable urgent care experience I have ever encountered. Why would he need to see my child? He’s not sick which I replied to him. Just all around weird. I only went in for a strep test so I could rule it out as to why my throat was hurting so bad. Strep came back apparently negative and the doctor went on to make the comment about my child instead of telling me ways I could possibly help my symptoms. I would recommend not going here for yourself and especially not a child. If anyone from corporate would like me to reach out to them kindly leave an email or phone number.

If I could give zero stars, I would. This was my first time going here- I wish I read the reviews before making that choice.“Dr.” Lance Wilson was extremely curt and rude. He lacked any type of bedside manner from the second he walked in the door. He did not take my concerns seriously. In fact, he stated “you’re not that sick”. I am astounded those words came out of his mouth after spending a measly 10 seconds in the room with me and not addressing my comments or concerns. I left. No paper with my results or instructions on what I can do to improve. Nothing.Do better AFC. If you are going to have signs posted in every room about patient satisfaction and you guarantee a warm, kind, caring enviornment- it should be expected that that is the care patients will receive.What a waste of time and money!Never again.

I had the best service and the best experience ever! From the front desk to the nurse and the doctor! I felt comforted and well-informed! They took special time and care. What an awesome doctor! Thank you for a wonderful visit!! 🙏🏼

Stopped at AFC Warminster for some X-rays in case my foot was broken. Everyone was kind and efficient: the receptionist, nurses, X-ray tech and Dr. Applebaum!! Quickly eased my mind, not broken!! Great experience for me.

The service I received at AFC Urgent Care was excellent. Professional bedside manners by both the nurse and Dr Applebaum they both listened well and addressed my questions and were understanding. The receptionist is very professional. Excellent service.unlike the service at Jeffreson/Abington Hospital ER about 10 years ago was very demeaning and I had to report the head of ER as I was instructed to do.

Second time in 2 years I needed medical assistance. Staff was friendly and knowledgeable. Gave several options and approaches to my health care needs. I go out of my way passing other centers for this one.

Doctor listened to my concerns & was very kind. I was in & out very quickly as I was not feeling well. It was a relief to be seen so quickly to return home & rest. All the staff from front desk to doctor were very friendly & kind highly recommend this clinic to anyone needing fast quality care.

Everybody that helped me out when I got there the receptionist, doctor and the doctors assistant were very nice and helpful. The pharmacy received my medication quickly. Urgent care in warminster is very efficient and dr Applebaum was funny and friendly and got the job done

I went to AFC Urgent Care in Warminster after my dog accidentally bit my hand. As a board certified internal medicine physician, I know that the standard of care for a dog bite on the hand calls for antibiotic prophylaxis, a tetanus shot (if not receiving one within 5 years), and to leave the wound open to heal on its own if possible. Lance Wilson MD saw me and provided care that fell well below the standard of care. He stated that antibiotics and a tetanus shot were not warranted (despite my last tetanus shot being 6 years ago). He also stated that the laceration needed to be glued... I reminded him of the standard of care and was told You came here to receive care, not to dictate care. Overall, the care I received fell below the standard of care and was not acceptable. If you cannot hire providers to provide appropriate medical care that falls within the standard of care, then you shouldnt be open to provide these services at all.

If I could I will give 0 u can try different locations I went there Friday and it’s no one to do drug test…..told me come back Saturday I had to wait 2 hours and finally she said ur drug test paper not correct was missing one number….u have to come and I go to different location was easy and respectful…

My family and I have been to this location several times since they became AFC Urgent Care. We were satisfied with the services until recently. July 5th 2024 my husband and I arrived after 5pm. The provider was unprofessional. I dont know her name because she did not provide discharge paperwork. When my husband asked about discharge paperwork she told him You dont need it. My husbands eye was red and very swollen. The provider barely examined him. The provider was loudly complaining that my husband came there to be treated. The provider told my husband that he had a broken blood vessel in his eye. They gave a prescription for eye drops which turned out to be over the counter antihistamine drops. The next day I ended up taking my husband to the ER. My husband has prespetal cellulitis and a corneal abrasion. If the provider was unable to properly diagnose or treat my husband, she should have said that and sent us elsewhere. Instead the provider was uncaring and unprofessional and did not attempt to diagnose the issue. I hope that AFC Urgent care takes this seriously and is more careful who they hire.

Dr. Applebaum was great! Took the time to understand how my son was feeling and asked questions. He was kind and helpful.

I couldn’t get my daughter an appointment with our ped so I brang her to this urgent care and I’m so glad I did! The team was so kind, knowledgeable, and did an excellent job treating my daughter and explaining the treatment plan to me. I left feeling very confident and thankful to have found this place. I was able to make the appointment online before we left home and she was seen very quickly. Dr Applebaum was able to diagnose and treat quickly and explained everything to me very thoroughly. Would definitely recommend!

Everyone was great, understood my need and resolved the situation friendly and professionally. It was my 1st. visit and Shakitta Jefferson was professional and knowledgeable and explained the best next steps. Thank you Shakitta!!

Excellent customer service from the receptionist/registration to the nurse/doctor. It means a lot to feel welcomed and that they care about when you came there.

I cut my finger and needed stitches. Everyone was very professional and outgoing. I had a good experience. Its the only urgent care I go to.

In and out in 30 minutes with meds prescribed. I did online check-in and got and appointment in 30 minutes. Everyone was very nice too.

Excellent service, very professional and saw me vey fast. Have been here numerous times and always excellent. Grateful for the in depth explanation from the doctor. Highly recommend

Dr. Applebaum is THE BEST hands down. Somehow, luckily, we end up with him every time we go and it’s such a great experience. He is calm and gentle, easing the anxiety of things.

This was the first time I’ve ever used urgent care. I found that the staff was very professional and very efficient. I especially liked . Applebeven and his professional diagnoses and caring service.

I tested positive for CovidMy Nurse Practioner was fantastic! Super helpful with my anxieties and explained in great detail what I needed to do!

The doctor was extremely rude and short with me. Did not give any suggestions to help with my pain, I suggested a pain reliever. X-rays were taken and I never received the results. No one called me to follow up with me at all. No follow up appt was initiated by them. I was definitely not crude or rude with any staff. The other staff were very friendly though they didn’t do their job. I also had to call to inquire about billing. At this point I don’t know what I’m paying for, the time it took me to figure out all of this and billing questions equals the bill. Time = Money in my book.

This was my second time taking my son to this urgent care. Both times they were phenomenal from the door. Doctor and Didi were fantastic.

As a kid, I’ve never had the best experiences with needles. I’d always pass out but today.. I was petrified to come in and get blood work done. Then came Dr. Applebaum, Danielle, and Bianca. After I realized how caring these people were, I was not so hesitant. If you or your child are scared, I definitely recommend these lovely people. Thank you for the great supportive experience afc!It wouldn’t let me write another review but I went back to afc today because of my severe headaches, nausea, body aches, fatigue, and throwing up. I figured out that I was severely dehydrated and I might’ve had appendicitis. Thank you Dr. Applebaum for actually caring for your patient and your top tier knowledge.

The provider and staff are just tremendous people. Thank you for the quick response and kind words. I do hope all of you have a fantastic week!

I rarely write positive reviews but here I must as my experience with this Urgent Care center was excellent and totally exceeded my expectations! The nurses were all highly professional, kind, friendly and patient. These are models for how to behave in such a setting! I have been in the Urgent Care on Roosevelt where I was treated like a piece of garbage on an assembly line by people who clearly hate their jobs. Avoid the Roosevelt center and drive the 20 minutes to come here if you must. It is well worth it.

The staff and Dr. Applebaum were very nice and easy to talk with. Very clean facility too! Registration was easy and I was seen very quickly!

Even though it was really busy, they got us in at the time they said they would (within 3-5 minutes). Everyone was very nice and cordial.

I have been to this location a few times and its always been a consistent and great experience. This is how urgent cares should be ran. The team at this location usually will have you in and out of the waiting room/check in process in 5 to 15 minutes. Along with being efficient they actually have a very knowledgeable & friendly staff. Everyone from the front desk to the nurses & doctors seem to genuinely care about solving patients problems. I would highly recommend giving them a chance if you are looking for a well ran and inviting environment.As for my most recent visit I had been bitten by a neighborhood dog that had gotten out and went after my dog on our walk. Alec Proctor was my physician and he absolutely crushed it. Was extremely friendly, knowledgeable, and an overall pleasure to deal with.Hopefully I wont need their services again anytime soon, however if I ever do I know what urgent care Ill be going to for the Warminster/Warrington area!

Very large wound on my shin requiring a lot of stitches. Staff was very attentive and did a nice job stitching my leg!

Was easy to check in, nurse that took me back was personable and friendly. Dr was nice and in and out in an hour.

Got there a half hour before they closed, got an x-ray of my foot and was out in 45 mins. Also apologized for coming in late. All staff was kind and friendly

Me and my Son love enjoy being helped by the staff here. From the front desk to everyone helping us in the back of the office. They are so soft and tentative. Thank you for your help!

It was a good experience. Very quick visit, not a long wait at all to be seen. Everyone I had contact with was very nice and helpful.

Very knowledgeable regarding my condition. Very clean environment and also very nice

Yes, the doctor, he was absolutely wonderful. I cant say enough about him. He took his time, listened, explained everything. He was amazing with my daughter.

The staff and provider were friendly, attentive and helpful. I recommend this location.

Horrible experience tonight when i took my young son to be seen. The front desk worker rushed me to register from my phone because he said they were closing in 5 min . Mind you, there was no sign saying they were closing 2 hours early. As soon as we were called back the medical assistant or nurse was so rude and just yelled come back. I am a nurse who worked in an urgent care and i completely understand when you want to go home but the treatment my son received was unreal. The girl who called us back even had the audacity to be annoyed and tell my 3 year old to cover his mouth when he had a coughing attack. You are probably in the wrong field if a child coughing gets to you even when you are wearing a mask. I only went here because of how close it is to our home but never again. Oh and usually i wouldnt say anything about being in and out because i get people want to go home but the attitudes were uncalled for.

The receptionist was great. She was dealing well with some computer gliches in the system beyond her control. Overall a good experience. Doctor was professional and it was a quick visit.

I was very hesitant to go to an urgent care, since I have never been to one.The staff was very friendly, courteous, thoughtful, outgoing and I had a wonderful 1st experience here. I would go back again but I hope I don’t have to.

So, I got here with my child at 9am. A friend of the receptionist came right after. It’s now 9:28 and the friend of the receptionist’s was put before us, because she complained the second she walked in the door that her buddy told her it was empty in here. This shouldn’t be allowed, those who come in first should be seen first. Super unprofessional!

We have been to Tower Health urgent care several times in the past seven years, and we have always received quality care. The staff is kind and respectful, the nurses and PAs are knowledgeable. They follow up after treatment, so we feel as if we are their patients, not just strangers off the street.

I went to Tower health urgent care for a bronchial infection. There were about six people in front of me but the waiting time moved quickly. The staff is so pleasant and upbeat!! I was very pleased with the care that I received and will definitely utilize their services for future illnesses.

Tower health was outstanding the medical staff extremely experienced Professional, extremely clean, kind, and thorough if I ever need them again I would Absolutely go back to this location. They took a situation and turned it into a great experience with their knowledge care and experience. Thank you to the staff over at Tower health Urgent Care of Warminster.

5 stars? Been sitting here 40 min and yet to see anyone come in or out. Check in process on your phone is ridiculous. Someone just asked the front desk person how long is the wait she said I dont know.

I would like to say that we have chosen AFC Urgent Card over our primary care because the staff is so much more caring and listens to your needs. We were so happy to be seen by Shanty Nelke, NP again! She remembered us from a previous visit and was so kind and caring! NP Nelke listens to your needs, is patient and kind, and thorough. She even picked up on my daughters birthday next week and wished her an early happy birthday! Thank you AFC and NP Nelke!

This place has the nastiest uncaring staff I have ever met. I took my niece that is 2 years old and they refused to see her because of insurance being out of state. I offered to pay out of pocket but then the NP came out with and attitude to say once she has Medicaid we can’t see her. I once again said I would pay out of pocket she is wheezing belly breathing they still refused to help us in any way. The worst part is when we asked well if she was even worse would you still refuse us they the provider stated yes we don’t take your insurance. It’s sad and crazy that they didn’t even attempt to look at her once they heard she had Medicaid. The provider wouldn’t listen instead she talked down to my brother and myself. I am a nurse and I would never in a million years treat a person as if they are less than because of the health insurance they have. This facility is all about caring for those with money they are not about community or healthcare. They should be shut down. I would tell anyone if you want to be treated as less than and made to feel worthless this is the place to go to. Tower health urgent care is all the all mighty dollar not caring for people. I wish I cook give them a rating of minus 10.

Very friendly and welcoming staff attending physician and np were great. If you must be somewhere you dont want to be, at least make it enjoyable/tolerable. They did

I was in and out in an hour. The place was clean the doctor very nice, and took care of my problem I would recommend it to anybody

I have been there twice in the past year. Both times were great experiences. The place was very clean the staff was very nice and professional. The nurse practitioner was I saw was great, she was thorough and explained everything. I highly recommend this urgent care.

Was a very good experience. When not feeling well they made it a good visit. From the reception , nurse and nurse practitioner. They took very good care of me.

Jen is rude, unprofessional, and lacks all compassion you need in a healthcare setting. I waited for half an hour to even have someone take my information, and once Jen mispronounced my name and called me up, she was not listening when I was giving my details, I had to repeat things I said, and I ultimately left because she was trying to file a claim through my auto insurance instead of my health insurance after I came in for a simple x-ray follow up after a car accident. I asked her why she needed my auto insurance considering I haven’t filed a claim yet, and she said that she didn’t know. She belittled me for handing her my health insurance instead of my auto insurance when she didn’t even specify what she wanted. Sorry I haven’t been in an accident before, Jen! I should’ve studied on how to get proper care from a professional before showing up to this facility.

My first time to urgent care. They were great, fast, nice, answered all my questions and sent me in my way with a script. They took my insurance and no copay. I don’t think I’ll ever go back to my doctors office again.With my regular dr office I usually get an inconvenient appt because that’s all they have. Then I sit in waiting room for an hour.

I’m a very social person. I enjoy connecting with people, especially if it appears the “mood” needs to be lightened. We arrived at 6:40pm and were there about an hour and a half. During that time, we were assisted by 4 different people. The lady at the front desk who took our insurance information was rude and clearly didn’t want to be there. The lady who took us back to the room for vitals and pre-screen questions was CLEARLY not interested in any kind of socialization, let alone compassion!! VERY rude and cold!! The next two were great! Kennedy, (the only one who introduced herself and had a visible name tag) was very receptive of my son’s nervous chatter and joking manner, as was the lady who took him back for X-rays. They were both kind and knowledgeable. The other two really shouldn’t be working in healthcare where kindness and compassion are a must!!

Facility was clean. staff was professional. lady at the front desk took my insurance card and added all the information that applied to me. I downloaded the app and was able to see lab results and consult with the physician. The physician called when everything was clear to notify me that I was good to go. Would definitely go back.

Beautiful and clean, friendly staffs. Good place to always be

The service was excellent, I didnt have to wait. I was there less than a half hour, all the nurses and doctor were polite and friendly. I went in for having poison ivy, I was checked out and they contacted the pharmacy. I couldnt be more pleased with there service.Alan

From the moment I walked in the door, 45 minutes before closing, I was greeted in a friendly manner. My concerns were listened to and answers to what was wrong was promptly diagnosed and treated! I highly recommend this facility!

I ended up having to go here on the Fourth of July.. thankfully they were open. They took my information and got me in within minutes. Honestly, the whole experience took maybe a total of 20 mins with them getting me back, the nurse doing my vitals and asking questions, and then the nurse practitioner coming in and doing what she needed to do for me. Everyone was super nice and cheerful especially for having to work on a holiday! Will definitely be going back here!!

Granted I was the first patient of the day. But they took me back within 5 min. Did a COVID test. Chest X-ray. Gave me a diagnosis and had me out the door with scripts in around 40 min.

I went there because I had been sick for 3 days. Coughing up mucus, sinus headache, no voice, no energy. Feeling horrible. I was taken in fairly quickly. The ladies who took my information were very nice. I was seen by an ARNP. She was very cold. Complete lack of any bedside manner. Professional but not sympathetic AT ALL. I left there very upset in tears. She said I had a virus. Turns out I had a sinus infection and bronchitis. Went somewhere else a couple days later.

(-) The reception staff person was rude. There was NO ONE at the center besides me for treatment and we waited 20 minutes to see the first clinicians. My friend waited an hour and a half til I was done. I almost fell asleep in the waiting room. I was in pain, couldnt move my arm.(+) Nurse Practitioner Kristina was lovely, professional and knowledgeable. She called the next day to see how I was and to share the x-ray data. She gave me all the referral info I needed for more treatment. The other treatment staff were lovely too.

Dr. Applebaum was great and had a great bedside matter

I was so impressed with Tower Health Urgent care, never been to one before, Dawn, the Nurse Practitioner was so thorough took plenty of time with me, asked lots of questions and not rushed at all, very pleasant, and ordered the correct medicine because my problem cleared up in several days. The place was clean plenty of room and large. The receptionist was very efficient, can’t say enough good things.

Very kind and understanding staff, saw me quickly and treated what they could even before all of my tests came back. Prioritized my comfort / privacy and wrote down a few of their questions when I was checking in, as my problem was personal and the nurse didn’t want me to be embarrassed in front of the others in the waiting area. Left feeling reassured and with a prescription I needed. Cleared my problem up quickly.

This place is INSANE, I have insurance checked in and was told my copay was “umm 50” sit down and see my card was charged for $150! I don’t even pay that when I’m seen in the emergency department! Hoping the hold is taken off of my bank account as I was not seen due to this and asked for the transaction to be canceled, I’ll take my chances with whatever I have going on.

We greatly appreciate the care. So gentle and caring. The receptions, Breanna And doctor are excellent. Thank you so much for all your care.

I received prompt and thorough care. Makes it so nice that I didn’t have to wait to get an appointment to see a doctor weeks away or sit for hours in an ER waiting room to be diagnosed and given the proper scripts in less than an hour.

My husband was seen at this facility for high blood pressure. We have called four times leaving multiple messages with no return call. We are only asking for a copy of his visit and findings. This is ridiculous that this is such an ordeal. We need a copy for insurance purposes.I can’t believe that this may be my only option. Can someone please contact me asap!!!

This was our first experience using Premier Health Care. Our wait time to be put in an exam room to be seen was not even ten minutes. The staff was very friendly and knowledgeable. They really seemed to care for the patient and were very willing to answer any questions I had. I would not hesitate to use their services again. I know had we gone to the emergency room I would have been there all night. Thanks!

I had to go to the Urgent care after a punch biopsy would not stop bleeding. The staff was welcoming, the nurse was patient and took the time to gather the information needed for the provider. The Nurse practitioner was very helpful, informed me of everything that was going to happen and made sure I was taken care of before I left. Gave me full instructions as to what to do if I had any additional concerns. I was so greatful they were there to help me and did not have to waist 4 hours at the hospital.

Do yourself a favor and stay far away from this place. They will ask for your insurance when you check in and then they will never use it. Instead they send out bills for the entire service. I called and had this reminded for both times I had been there, or at least I thought I did. Each time I called I was assured that they would send the claim to insurance and never did. I wasn’t aware of this however until they sent the bill to COLLECTIONS. it was a massive headache to get this company to use my insurance and retract their false claim. One time might be a mistake but two times? DO NOT GO HERE.

The staff was great at this location from the front desk to the nurses in the back, all was good. The front desk gal had to put up with a very ignorant man who was very rude and she was very professional and handled him as he needed to be handled with. I on the other hand, had no patience for his rudeness to her or us for standing so close to us. The front desk gal should get extra kuddos for this day. Im sure there are many other people like him. I wish people would just take a step back sometimes and just understand how difficult some other peoples jobs can be on a daily basis. Thank You for your excellent customer service!

Being a registered nurse myself I was very impressed with the care from the front desk to the clinical staff.I had worked for one of their competitors, a well known urgent care chain in the area that did not give any respect or a fraction of the service I received at Tower Urgent Care.I would highly recommend them and will be returning back for any urgent care needs.

We were taken right away and everyone is so pleasant and friendly. even though we came close to closing time. the nurse practitioner was very knowledgeable and answered all our questions and called in prescriptions to resolve the issue. we will always continue to go to this location in warminster.

The receptionist Jen was rude at first, which turned me off, but everyone else I dealt with, from the other receptionist to the physician’s assistant to the doctor, were very nice and helpful. I didn’t have to wait long in the waiting area, but waited a bit long once I got back to the exam room to be checked on. Overall, I would recommend for fast and helpful care, even for a $75 copay.

My experience was frustrating. It take a lot for me to go to Dr. I was super sick. Horrible headache low grade fever aches etc. PA told me he wouldn’t flu test me, mocked me for not starting OTC meds. Said Tamiflu would only give me diarrhea.Two days later my daughter super sick went to another provider got flu tested influenza A got Tamiflu and on the road to recovery. I still feel lousy and now frustrated as well.

The staff are very nice! My daughter is very shy and Jess actually got her to cooperate without crying. I will go there whenever I need to take her to an urgent care! I definitely recommend them!!

Entire staff was very respectful courteous and helpful. There was not 5 minutes that went by without somebody attending to me my entire visit there from the time I walked in the door until the time I left. Interns and doctors asked very good questions and diagnosed me quickly. I was very impressed that they had medicine in the office that I needed and was very cheap. I will definitely go back again.

What I liked about my visit: I recently visited this location due to pain in the lower calf. I was greeted by the front desk within seconds coming into the lobby. They took my information and asked me to have a seat and wait, I sat for not even a minute before they called me back to the room. The nurse who took me back asked a few questions and within minutes after that the doctor came in. She checked my leg and said she thinks this may be a blood clot. She insisted I go to get an ultrasound first thing the next morning, she provided me with a script to get the ultrasound done and ask if I would contact her the next day after I have gotten the ultrasound done so she could tell me my results right then and there before I left the hospital. I was pleased with the service and what that the doctor wanted me to do. Turned out it was a blood clot in the lower calf, I was able to take care of it before something more drastic happened.What I didnt like about the visit: The lobby was very clean, well organized but the examine room floor was very dirty and a little sticky. The second thing I was not happy about is when I went to make the appointment the next day at the hospital the scheduler told me the doctor never called in approval for the ultrasound, so I did not get this done until the follow day. Slightly disappointment as this was important if and when it turned out it was a blood clot.

Dr Applebaum and his staff was wonderful-highly recommend

Staff was pleasant and very helpful. Jess the pa who took care of my wound(I had lacerated my finger) was competent and personable. My visit to your facility was very positive and if I am in need of urgent care again I will return. Also I would recommend your practice to my friends.

This has got to be the worst urgent care experience I have EVER had. The urgent care itself was fine. But they proceeded to get my address wrong, never tried to rectify with me and then immediately sent the bill to collections. I’ve called tower healths billing department upwards of 5 times to rectify this issue with them and every time they run around in circles and do not help. Save yourself the headache and go to a more professional business.

This my second visit to this location. The first time was for my son and the most recent was for me. I experienced a very short wait time. The PA and staff were very courteous and caring. I was prescribed antibiotics which are working quite well. The office followed up the next day with a phone call to see how I was feeling which is more than I can say about my primary care office.Thumbs up!

I have (unfortunately) visited Urgent Care 3 times but Im thankful that Tower was nearby. They are the kindest people and have done a great job stitching me up. Very professional, clean, and convenient location on Street Road near York.

Went to Premier Urgent Care this past weekend for an injury on my toe. The nurses could not have been more helpful and kind. They listened and made me feel very comfortable. I would absolutely recommend this facility to all and will be using this team as my go to for the future. I have had a better experience at this location and other premier locations than at my PCP.

I went there with extreme tooth pain. I expressed that I was in recovery and just wanted an antibiotic and ibuprofen for pain. The nurse & doctor were extremely compassionate and gave me exactly what I needed. Grateful for places like this in an emergency.

Came there with a hard pain in lower back, i made a mistake and told them that’s that happened on a job and asked if I can pay by cash without using insurance, they told me I could. But after 45 minutes of waiting they told me that they can’t help me because I should have work camp from my employer and they can’t do it other way…I understand that you have to follow rules even if they are stupid, but please make sure that your employees now them! So they will not waste a time of people who can find helpIn other place!

This was my first urgent care experience. I “like” it. I went in with a problem right after work - in pain, on a cold and rainy night. I filled out paperwork, got seen in an appropriate amount of time and diagnosed. The receptionist was very courteous and spot on with her work. The physician assistants are also knowledgeable about their work and courteous. My prescription was called in to my pharmacist and waiting for me. I would recommend them to everyone who needs mild/moderate immediate care. Every case does not justify emergency room care and I am glad this urgent care facility is available.Keynote - The office is meticulously clean.Thank you.

Arrived there late on a Saturday night and was received promptly. Erin (nurse) was kind and friendly and amazing in giving me a tb vax after an unexpected dog bite. Betsy (PA-C) was very friendly and helpful as she instructed me in how to care for my wound and listened to my concerns regarding antibiotics. Recommend 100%!

I called about them losing my daughters cultures and after today I think they threw them out. I loved this office. Their is a doctor there who is awesome, she must not be working there anymore and I can see why. I had my daughter call to give them permission to speak to me. I just wanted to find out what time a supervisor would be there so that we could go speak to her. The receptionist or person who answered was very polite. She was great. The supervisor who yelled at me and hung up on me 3 times when I just was asking for time I could go with my daughter to speak to her. I felt like I was talking or trying to talk to a five year old. Then she tells my daughter that I cursed at her which is not true. I hope they record their phone calls so they can see what kind of person they have working for them. I have told everyone I know how great this place is.... I’m so disappointed that because of this one person, I have to now find a new place.Theresa Weber(Mother)So, I read your response and emailed you over week ago and like I thought, it was only to look good. I left my phone number and my email address. You are more worried about the bad review , clearly. Very disappointing, but not surprising after the way we were treated that day and again with your response (lie) to the review just to try and save face.

I have been in the health-care business for over thirty years. I appreciate the very caring attitude of the staff when I came into the clinic two weeks ago. They were extraordinary in their patience and I would never hesitate to go back in the future to this Urgent Care facility.A job well done...

I love this place for any emergency. Great staff, no long waits, very polite and knowledgeable. I highly recommend Tower Health if you need to be seen for any health emergency your having.

It was the first time I have been at an Urgent Care and it was a very good experience. Everyone was very professional and helpful. I did not have to wait long. The doctor was very thorough and took the time to explain everything! I strongly recommend if you need care quickly and efficiently!!!

Had to bring a friend in (she was too weak to drive) and we had a great experience! (Even though we there there for medical assistance) Courtney was so helpful and explained everything and answered all of our questions. Our friend received excellent care. Thank you Courtney for fielding all our concerns and helping the process along!

I am always very hesitant to seek medical care from an urgent care facility, but due to unforeseen circumstances, I had no other choice . I chose premier because it was close to my home and I figured all urgent care facilities are a toss up. The staff were very friendly and took the time to listen. I am not sure if conditions are always this great, but I was extremely satisfied with my experience and follow up from premier. I am grateful for the ability to get out of bed on Thanksgiving, and they made it possible!

Health Care services are starting to understand that there are now choices for consumers. In this day of high deductible plans, self-pay, etc. the Emergency Room at the local hospital is a very cost prohibitive option. A few days ago, my child badly injured his ankle in a sporting event. His ankle swelled up and he couldnt put any weight on it. We had previously been to Premier Urgent Care for physicals, but this was our first visit for an injury. The facilities were modern and well lit. We were seen within minutes by a very competent health care professional. My sons foot was x-rayed, instructions were given, and they took the time to answer all my questions. We were in and out very quickly. What would have previously been a whole day affair took no longer than getting your oil changed in your car. What was particularly impressive is that we not only received one, but two follow-up calls to check in on his progress and see if we had additional questions. That service alone guarantees that Premier Urgent Care is now my first choice! Fast, Affordable, and Convenient.

Time waiting was short! The staff was nice and friendly! Nurse was diagnosed and prescribed medication professionally. It was not my first time visiting UC.

My four children and I came today for covid testing. I don’t know the front desk ladies name but she was so professional and nice! Nurse Mandy took the time to make all my children comfortable and happy and took the time to answer all my questions. She was absolutely amazing. Thanks so much ladies!

Very professional a good place to go when you need help

The staff was very friendly and helpful and the doctor was great we were in and out with no problem

Visited this urgent care a few weeks ago for poison ivy. Yes, I managed to get poison ivy in winter.I waited 5 minutes and was promptly seen by a nurse and the PA. They took care of me thoroughly and I was out within 10 minutes. All around great experience.From the front desk to the nurses to the PA. They are all super friendly and helpful. Highly recommended!Tip: Call first before you go. You can gauge the wait before you even leave.

Walk in appointment on a Sunday afternoon. Very little wait time. Greeted by pleasant front desk staff, filled out paperwork and we were seen right away. The doctor on staff was very kind and knowledgeable. My daughter had her arm xrayed and within a few minutes we had the results. All of the staff working at his location are very pleasant and helpful.

The worst of experiencies. I arrived due to high blood pressure and a headaches due to the same thing the doctor did not do a complete physical exam and finally said that she would look for another doctor because she could not give me something and that they only attend emergencies that they would have clarified before charging for a consultation and prevent me from losing my time with them and they will find someone with medical capacity and in case they do not know high blood pressure can become a causa of death be very careful with the health of the human right.

Went today to simply get a COVID-19 test done and was told upon sign in that there was a 4 hour wait. I left my ID and insurance card and proceeded back to my car and waited. Three hours went by and I then received a “registration” phone call from a lady at the front desk named Dawn, I believe. I was asked a series of questions verifying my information and was then asked if I was there to get a COVID-19 test or to be seen by a doctor…I reiterated that I was there to get tested, not see a doctor. I was then told that I would receive a call to come in because they’d soon be ready for me. After hearing nothing for another hour I call the front desk. I was then transferred to a nurse, who I had to inform I was only looking to receive a test, not to be seen by a doctor. Four hours of my day was wasted because rather than being listened to, I was clearly dismissed without care. I could have and should have been seen much sooner. I understand that being a receptionist in a pandemic can be hectic. However, when you ask a question that could significantly impact a patient’s wait time, it’s your job to SLOW DOWN, FOCUS, and LISTEN. I will not be returning to this location nor would I recommend it to anyone.

All staff is very nice and courteous there. Didn’t wait too long. Very clean environment and excellent caring staff.

Went today and was treated disrespectful. The front desk lady was LAZY and RUDE. She told us we have to pay $125.00 for the Appt. We informed her that we had not even been there a month ago and paid the $10 copay and there was no problem. We asked if things changed thinking maybe with the new year different policies. She said it was Jan 2016. I felt she was acting like we were trying to get over on her. My husband has very good benefits and pay alot of money for them and to be treated like we were sketchy. We went to RediClinic and was treated very well and had no problems.I will never use Premier urgent care ever again. Also I will all everyone I know to never use them. If I could give no Stars I would.Revised review September 2021We have been to Tower Urgent care after they took over for Premier. Tower is proffesional. Been there 2 or 3 times and the service is great!!

Absolute AWFUL place to visit when you have actual problems. I arrived to Tower Health Urgent Care on a Sunday afternoon with EXTREME pain in my lower back/side. I was in tears it was so painful. I suspected a kidney infection, since I had one before. Once I explained myself, they basically laughed in my face because my urine was too light to have a kidney infection. They told me to take Tylenol, and if the pain persisted to go to the ER. They ASSURED me they would send my urine culture to make sure there was no bacteria found, and I would get a call in 2-3 days. Days pass and the pain still persists. I didnt have the money to go to the ER since my insurance does not cover it, so I waited. No call, day after day. Finally on Thursday, FOUR days later, I CALL and they told me something happened to my cultures, and they didnt have them. They were extremely rude and just kept telling me to go to the ER and they couldnt do anything. So heads up, I would NEVER get bloodwork or cultures here because theyll never actually end up sending them out, causing you to suffer for so much longer

The one word that keeps coming to mind after visiting Tower Health Urgent Care in Warminster, PA is the word excellence! This word accurately describes the care they provided during my recent visit!The entire staff was professional and caring with respect to my health concern. Very impressive! Highly recommend! Thank you again!

*UPDATE* I was going to delete this review, but I think people should still hear my experience. I upped it to 3 stars because After emailing corporate and immediately got a call back from Colleen, the regional practice manager. When she asked who my ENT was, she said she knows her personally, and if she says I should get an antibiotic and steroid when I feel my sinuses acting up, than thats what I need. She immediately called in the Rxs, Im already starting to feel better!I would literally have to be unconscious to go back here. I was fine with the wait because I expected that, but the PA I saw, BETSY, was terrible. She was clearly rude, and wanted to get rid of me as soon as she could. her bedside manner was terrible, and she totally ignored critical things I said. I have had multiple sinus infections in my life, even had one for 6 months straight. I have seen one of the TOP ENTs in the area, who I should have tried to go see instead of urgent care. I have brown discharge, which my ENT told me means I am starting an infection and should be on an antibiotic. I was also told not to use flonase, because it wouldnt help my issue. Betsy LITERALLY said thats totally wrong, listen to the real doctor. Im confused as to who the real doctor is in this case. An ENT recognized as among the best in her field, who is a literal specialist in her field, with over 30 years experience, or the urgent care PA. As a note I love NPs and PAs and often find them to give BETTER care than MDs or DOs, but in this case no way! Also, I went in almost in tears in pain, and she suggested Tylenol, which I explained to her previously does nothing to help with pain for me because of other chronic pain issues. So now I am left still in extreme pain, told to take medications my specialist has told me not to take, with nothing to help the throbbing in my face go away. I literally started sobbing when I got to my car I was so upset by her treatment.

Seemingly like many others, I had the same poor experience with the NP, Cassandra Wartman. However, the PA I met with was extremely friendly and helpful and I appreciated her quick diagnosis. A receptionist, Marian, was also very accommodating and sweet. My concern was with Cassandra who called to give me my results and her behavior on the phone when I called back for clarification. She could not have been in more of a rush to get me off the phone. I had maybe 3 or 4 questions and we were not on the phone longer than 2 maybe 3 minutes. It left me with a pit in my stomach and the sad reminder that asking too many questions is of such an inconvenience that patients should be discouraged from advocating for themselves. I have never written a review or felt the urge to do so but I felt that embarrassed by her behavior. She also really didnt seem to understand what I was saying and I could practically hear her roll her eyes through the phone. She honestly made me feel like a huge idiot--an unsettling feeling when you need that persons help and worst of all, she was uninformed.

I was there an hour, they were taking people who came in after me. And not just covid symptom patients, every person that came in after me. Only after I questioned them did they send me back. By the time I was done, 90 minutes later, my pharmacy was closed.The person that signed me in didnt ask me covid questions. I wont go back, there are so many other urgent care facilities in the area to choose from.

Went to the urgent care on 611 in Warminster for what turned out to be a sinus infection - The fornt desk guy was ehh - the nurse was not nice - the doctor was nice and knowledgable. Once I was done waiting (almost an hour - 2 or 3 people in front of me) the actual time with the doctor went quickly, maybe 5 or 10 minutes. I get a bill in the mail today for 310.89 of which I owe $150. A complete rip off considering there were no tests needed. Save your money - go somewhere else.

Not a good experience. NP didnt take the time to get my history, she did not cleanse her hands upon entering the room or when she left the room. Extremely rude, no compassion. The manner in which she spoke to made feel like I was in trouble for going there. Thru the door I could hear her say she was having a bad day, with all these horrible patients. Only positive, front desk personal was very helpful, which is why I gave them 2 stars.

Excellent from front desk to the PA. My nurse was great too and they all made you feel very important. Service was quick and I felt better leaving than when I got there. Very professional, I highly recommend them.

According to website open til 9. My husband was turned away being told they stopped registering patients at 8. We were advised that even though it says 9on the main page it also says to call after 6 to make sure. If we had known at 6 that we needed urgent care we would have gone at 6. Or if we were not in a hurry we would have taken the time to peruse the 6 pages of the website . Change the hours on the website. Horrible woman on the desk. We will be using a different service if heaven forbid we need urgent care again

Blister infection, swelled my leg bad I went there and was in and got my options and took the IV treatment instead of just the pills. Awesome job and 25 minutes later out.picked up meds that were ready and home . No pain no fuss. Payment well worth it. Next day swelling down and looking good for work on day2. Thank you keep up the good work.

Quick and professional. The nurse practitioner was awesome. My wife had to go to this urgent care about a month ago, and had the same good experience.

This place is a joke. I asked them for an x ray and they didnt give me one. There was no doctor there at the time. They misdiagnosed me and gave me wrong medication. The one woman gave me such an attitude.I paid a $70 copay. I was in pain for several days after, so I went to my family doctor. They gave me a different diagnosis and different medication. I started to feel better in 24 hours. Stay away from Premier Urgent Care in Warminster!!!!

I was freaking out since I just had covid. Extremely professional and nice since my first phone call. Dr was understanding of my panic state, put me at ease. Sent all results to my primary a few times since there were fax issues . Kind every call. REALLY wish they drew blood work. Seems like a no brainer to me. Especially with the volume that go to er and I could not make Lab Corp hrs of operation. The only thing that would have made this visit even better

I have never seen such an attitude toward patients - completeindifference.

Would never visit again. The staff was friendly but they didnt have a doctor like an urgent care should have. The only advice they had for me was to take a tylenol and see my pcp. Wasted money and time by visiting.

I had the stomach bug and was extremely dehydrated. I couldn’t keep anything down. I went and signed in. They took me back within 10 min. Had me hooked up to IV fluids within I’d say 20 min.. the nurse Ellen (I think) and Dr. V were very nice! I’ll definitely be going back if need be.

From the receptionist to the triage nurse to the physician everyone was polite, considerate, and took the time to listen. My asthma complicates every respiratory/sinus issue. I know that things will be better in a few days.

I was there literally for 5 mins , and when they realized that they can NOT help me and send me to the closest ER , I got a bill for 150$, for 5 mins of absolutely nothing. 150$So, next time i just go directly to ER, that i was charge 199$So, if u know is something serious, just go to ER. Don’t t waste ur $$$ and time .

The facility was clean and the employees including the nurse practitioner and physicians assistant were caring and knowledgeable. I felt comfortable and in good care.

The Staff was very helpful & understanding and really listened to my health concerns.Today I feel a little better! The wait was no more than 15mins!I would truly recommend Tower Health Urgent Care!

The receptionist is extremely rude and unprofessional. I was treated with disrespect. She overcharged my co pay when I told her I only had 15$ She seemed like I was bothering her. This is a business not a goodwill. I pay good money for my insurance and dont want to be disrespected by someone who doesnt seem to like her job.

Very fast efficient knowledgeable staff. All except the one girl at front desk. RUDE RUDE . CLEARLY ANNOYED THAT SHE HAS TI DO WORK. Everyone else there is amazing. I actually go there first to see if that RUDE receptionist is there. If she is. I leave. But other than that EXCELLENT SERVICE

Everyone at the center were professional from the start took me back right away and within a few minutes I had an evaluation of a deep slice in finger and received the needed stitches to close up the wound.This was my first trip to an urgent care and wont hesitate to return to this one.

Went there because of an issue with my knee. The Dr came in and bearly looked at it and said I was ok. I went to my primary care Dr the next day and he looked at it more. If this was my first time here I wouldnt go back

Its time for Dr. Villanueva to retire. She spent more time arguing about my flu symptoms rather than concerned about them. Im a nurse in a hospital who is required to get a flu shot every year so when one of us ends up with the flu regardless, it definitely presents a huge issue. Typically flu symptoms get worse before they get better. This was day 1 for me. I knew immediately something wasnt right and based on the severity of symptoms this wasnt your common cold. Given as though I felt so bad I couldnt drive myself, I medicated with Ibuprofen to help the fever and aches long enough to get me to urgent care, CVS, and back home. A bit earlier I received a text from work that the patient I discharged previously was readmitted to the hospital with, you guessed it, the flu! Well no wonder I feel this way. When I arrived my vitals were very abnormal for me, elevated BP, extremely elevated HR (130 to be exact), and of course no fever thanks to the ibuprofen. Then comes in Dr. V. Mind you the minute I mentioned that I believed I had the flu everyone that came in contact with me wore a protective mask as droplets are how the flu is spread. But not Dr. V. She comes in and asks me the same questions the tech before her asked me not even glancing at the paper where my responses were previously recorded. I noted my HR and she said Oh yes that is a bit high isnt it? So glad of her to notice. I also mentioned that earlier I had been running a fever but was now medicated. Disinterested she did her usual exam getting very near my face with no mask. No abdominal pain, nausea or vomiting? No....yet. She then tells me that because I was exposed so recently it would be impossible to have the flu.........Flabbergasted, I had to remind her that the incubation period was as little as 24 hours. We were well past that now. So I supposed she thought that the fever, severe body aches, congestion, sneezing, fatigue, abnormal vital signs, etc were all apart of my every day life? She continued to further argue with me and then left. When the tech came back in she brought me a prescription for Tamiflu which was the only thing that the good doctor did correctly since I walked in. I mentioned to the tech that if she was so doubtful of my symptoms, why not do what every hospital does and give me a rapid flu test? She told me that they dont provide them anymore. Im sorry....what??? To make matters worse, my work note was only written for 2 days hence. At this point I seriously start to question her competence. Flu symptoms, particularly a fever, must resolve for a full 24 hours with no medication before returning back to work. This goes for ANYONE, but particularly someone who works with patients with poor immune systems in a hospital setting. 2 days isnt likely going to cut it at all. The average is about a week but with the help of Tamiflu I was hoping to return to work before then when symptoms began to resolve. I asked her for an extension which she promptly denied. Wow. The fact that Dr. V was treating me like someone who simply didnt want to go to work was awful, but after the brief insensitive contact I had with her, not surprising. So I took my note and my signed prescription and went to CVS. The pharmacy stated that they were unable to fill it because my name and DOB didnt match the printed prescription. Indeed, the woman printed me a prescription for Tamiflu under a completely different patient chart. For those that dont know, a patient having another patients name and DOB is a violation of HIPPA. Seriously!?! I called the urgent care dreading the fact that I would have to go back to this woman and out of courtesy sent an e-script to my pharmacy. Sorry for the long-winded post everyone but something tells me shes not a well-liked doctor and I needed to tell my experience. To update this post, this abdominal pain, nausea and vomiting, the few symptoms I didnt have, finally manifested itself the next morning. My fever didnt break until nearly the 4th day. But sure, go back to work yesterday, right? Disgusted.

Went to Tower urgent care because of a fall. Closer then emergency room. The facility was very clean. Staff was very nice, caring and professional.

The doctors, nurses, and staff at Tower Health Urgent Care have always been friendly, kind, and empathetic when I’ve come in feeling less-than-stellar. I specifically recall a few months ago after a domestic violence situation that I feared I couldn’t escape, the women there really helped me to not only heal physically, but emotionally as well. I can’t thank them enough for being there and not pressuring me, just allowing me to speak my truth in my own words. I was able to leave my abuser soon after my visit to them. To the nurses and doctors at Tower Health, thank you. Never forget that you saved a life & you’re doing God’s work.

The staff was terrific. Very friendly and caring. Even though there were people ahead of me, the whole process was quick and easy. Would recommend to anyone!

Clinic just refused service to my mother for not speaking good enough english.I tried to offer my help to interpret but was given a firm no. You have to speak English yourself to be helped here.My mom is a retired Ukrainian Doctor herself who came to US just a month ago. She speaks language on a beginner level and can understand spoken language as well but apparently was not good enough to even see a doctor who spoke behind a half closed door about how it will be against companys policy to provide service to us.Do I feel upset? YES! Do I feel discriminated? YES!They refused to even try and speak to her, we asked for them to at least give it a try. The answer was NO.Not a native English speaker? This place will treat you with disrespect and deny you service. At least thats what happen to us here.

The staff here are very stressed and still provide great care. If you are visiting please be kind, over my wait i witnessed a lot of people come in and berate the staff. They are people too and working very hard so be kind

The doctor knew exactly what was wrong with me and how to treat me. She went over the directions with me many times so it was easy for me to understand and remember what I needed to take and do to get better.

Took my 2 year old daughter here. The doctor didnt run a single test, called it the flu, and prescribed her tamiflu. The entire reason to take a patient to Urgent Care is to definitively determine the illness and prescribe medication as needed. Doctors are so eager to run through patients, volume, that they arent doing their job. Turns out my daughter had strep throat. Not only did the doctor at this center not diagnose the illness my child had (which could have been timely treated), she actually gave her medication for an illness she didnt even have. I will never go to this Urgent Care again, and wherever I do go, I will make sure they do the proper testing before misdiagnosing.

2nd time at this location. 1st time since change in mgmt. Very pleased with interaction with staff and provider. Made me comfortable. Provided great input.

Walked in and was seen within 5 minutes. Very pleasant and professional staff. Explained everything thoroughly and gave me detailed print out of my medicine procedures. Would definitely recommend this office

I made the mistake of visiting Rite Aid’s clinic first. I was not treated for my symptoms, but rather not treated as various tests came back negative. After suffering for 2-3 days, I decided to visit Tower Health, and I met with Dr. Peter Baddick. Dr. Baddick was extremely helpful, diligent and assured me he would have me feeling better within a few days. He even gave me some over the counter solutions that would help ease my pain. After prescribing me a few meds, I’m feeling substantially better in less than 24 hrs after visiting Tower. Great space, clean, staff are friendly and helpful, and Dr Baddick is the best!!

Wonderful place. Spotless and all of the providers including the receptionist were very caring, knowledgeable, professional and most of all helpful. I’m from out of town so to meet such caring people when I was not feeling well was awesome!Keep up the great work!

Absolutely horrible. all they told me to wait in the car so i did, over an hour goes by so i walked in to ask how much longer. the lady gave me attitude and informed me that there were 8 patients in front of me… why was i not told this before when i signed in? over an hour wasted.

On Dec. 8th I came in to your facility for my CDL physical. The women at the front desk was very helpful with all the paperwork I needed to fill out. The nurse who did the Primary Exam was very kind and professional. I felt that she did a wonderful job. However, when it came to your NP, Miss Cassandra W. everything changed. I am 68 yrs. Old and have driven tractor trailers for over 48 yrs. and have had many CDL physicals and have never been treated so poorly. Believe me when I say. I will be er go back to your urgent care.Miss W. Seemed to feel I was becoming hostile and proceeded to tell me if I continued my hostility towards her, I would leave with nothing. Really!! I paid $100.00 for this physical and she wants to continue insulting me and I am suppose to pay her $100.00 for it!! My blood pressure seemed to be the issue.After dealing with her and her unprofessional attitude did she really think it would go lower?! Instead it went up to where Ive never seen it before. Since they have lowered the figures for blood pressure and she was making me angrier of course it would go up for anyone under those circumstances. She took the reading again and told me I could have a 1 yr. Physical card. I went to your facility for my last CDL physical and everything was wonderful. I couldnt believe the damage 1 person could cause. I k ow many other drivers and will make it a point to educate them on what to expect if they choose to go to your Urgent Care and have to deal with Miss W. Signed Pete DePree 😡😡.

Several people ahead of me when I arrived, but wait time wasnt bad. Staff was professional and caring. Have been here a few times and never had an issue.

The staff were very helpful and kind and made sure to make everything clear and understandable for me! Fantastic place!

We have been here several times, most recently on Christmas morning. The staff is always welcoming when you come through the doors. The medical staff had us in and out quickly and answered all of our questions.

Im an interstate trucker who was on the other side of the country on Labor Day weekend. Something bit/stung my hand and the scratching got the hand infected and swollen. The front staff handled the insurance, and the NP gave me an antibiotic prescription and Monkeypox test (negative). Recommended without hesitation.

After signing in approximate 10 min wait, exam rooms clean, well lit, a bit warm, PA I saw was thorough and kind, unrushed, attentive to detail. Reports between techs/nurses/PA’s/docs were accurate. Treatment plan appropriate and decisive.Sunday evening availablity saved me $150 over an ER visit in addition to likely the hours I’d have spent there. In and out with meds called to pharmacy...under an hour.Next day treatment plan working. Pain decreased by 75%. No unnecessary tests, no wasted time. First time urgent care visit for me. Was skeptical but had two choices: urgent care or ER.IF ever necessary again I won’t hesitate.

Great place, friendly people and great service! I will return in the future if I have other medical issues!!

Very friendly staff. I had an issue with my daughter, they took us back to a room immediately. Staff even followed up with a call the next day. Professional, highly recommended.

I was seen for dates of service in 2017. The staff literally had no idea what my copay was and made pay incorrect amounts. I received a bill in the mail from those dates of service stating I was going to collections if I didnt pay. My statement I received was from April 2019. I tried getting a hold of the billing office and no one answers the phone or calls back after leaving multiple messages.

Premier Urgent Care thank you for your excellent care. I was there for treatment of UTI. Each person from the receptionist, to the Nurse Practicioner were helpful, attentive and professional. I had to call for extra help days later and they continued to be attentive. I highly recommend Primier Urgent Care.

I was diagnosed wrong. They said I had strep throat and put me on amoxicillin. They said if anything got worse to call or come back. I called two days later stating that nothing was getting better and I was feeling way worse. Also that I had a rash around my neck since taking the meds. They told me to wait another 2 days and then call back. I ended up in the hospital that night and they retested me for strep and it was negative. They tested me for mono and that came back positive. They said the rash was a bad reaction because when you have mono the penicillin reacts badly with your body. I’m lucky I went to the hospital and got the help I needed cause I would have ended up way sicker. If only urgent care would have diagnosed me right then maybe I wouldn’t have been in so much pain and so sick. Definitely never coming back here. Wasted my money too, and think I deserve my money back.

Best Urgent Care around! Great staff and medical team. They care about getting you well and take the time to make sure you are comfortable and understand options. Highly recommend!

I waited in there for almost 45 minutes to be seen while they let 2 people who came in after me be seen almost right away(no appt cause you cannot make one).And then on top of that we were given dirty looks the whole time and the front receptionist and the one doctor thought it was funny we were waiting for a while. I am disgusted with this place honestly and will never recommend it to anyone as long as those people are working there cause they were just plain old rude and unhelpful

Getting screwed by an out of network ambulance bill of over $2000 because I took the advice of the people here to take my 10 year old son to the hospital by ambulance (7 miles). Never told me it would be very expensive knowing my insurance coverage. I would have just driven my son to the hospital if I had know. They called the ambulance service so makes me think they are in league with them to call out of network ambulance services. Never again will I make this mistake.

The services they provide are and were second to none

Office super clean, the front desk MA was very professional and easygoing, bathroom was clean as well. My only concern was with the MA, she had an actitud during the intake interview, her tone was very rude and I felt like something was bodering her. Maybe she was having a bad day but she shouldn’t had taken it on me or any other patient. The nurse was very professional and informative, she was kind and answered all my questions. By the way the MA came to the front and was discussing medical info with a patient wich is a HIPPA violation, she should had take the patient in and informed or cleared any concern innprivate. I will come back but this MA needs to be re trainined in compassion and caring. Must of all respect for the patients and their families.

My name is Theresa McDonnell I went into Tower Health Urgent Care for my asthma they took care of me they took me back as soon as they could everything went well and very informative The front desk was very helpful the nurses and the urgent care doctor was very nice I feel this is one of the best urgent cares that I went to in a long time

I was truly in the worst pain of my life and the care I got here was so lovely. The NPs knew I was really in excruciating pain and really were gentle as could be considering the situation, and were so patient with me. Everyone was incredible empathetic and really helped me out.

Horrible, Nurse practitioner extremely unprofessional, judgemental, and rude! Receptionist was pleasant and apologetic. Went for a foot ailment was interrupted by Nurse Practitioner while checking in with the receptionost asking private info in the waiting area. NOT only did she question my intelligence, which was an insult as I am a nurse too, she wouldnt even listen to me as the patient to what my complaints were; she already had in her mind what was going on before even assessing my foot. ALTHOUGH she made it a point to ask about bug bites I had.. Not a drug seeker lady just wanted to know if I have a fractured foot. Will never go there again.

I went to Tower Health with pain in arm that was stretching from my elbow to the shoulder. It wasnt very busy so I was seen rather quickly. Reception was polite as were the nurses. To make a long story short I was told it was a pulled muscle, even though I explained I didnt pull anything. I was told to take the day off and take some aleve. Well the pain was already unbearable and it continued to get worse. I winded up going to the ER at Holy Redeemer and was diagnosed with a rotator cuff injury and needed injections. Needless to say, going to Tower Health was a mistake. Stick to the ER.

The staff was great and we saw the doc in no time. I would definitely go back again and recommend

Never ever will I go back there! Went in Saturday not feeling well and my throat on fire w. Trouble swallowing and swollen glands. Cassandra the woman I think thats saw me completely blew me off physicians assistant I believe she was. Barely checked me out claimed I didnt have strep throat just a bad cold. Cold and cough medicine that I didnt even need because I wasnt coughing was called in. The woman who took the intake was more compassionate and had more knowledge than this woman. In fact that was the woman who told me to take cold medicine. Went and picked up DayQuil extreme and night time extreme which didnt end up really doing anything. By Saturday night my fever had reached 102. Pain all wknd and went to my Dr today..... I have strep throat, Im highly contagious, extreme swollen glands etc. Sick and now on proper meds... My Dr was furious after looking at their notes

Walked in because of my nail being torn almost completely off an the blonde nurse looked at me like I had 6 heads and very ignorantly told me they wont do anything about it. To go see a different doctor and I asked her if they could at least cut it down an she said no they have no nail clippers. Made me feel stupid to go see a doctor but my nails been ripping of slowly an Im in a ton of pain. Ill remember next time to not bother with them. Thanks for nothing.

Quick in and out. Clean facility. The provider was very nice and down to earth. Would come back in the future.

I went for a covid test for a business trip, erin,dawn,elizabeth and courtney were very efficient, they even helped me out with some additional forms the government needed for this trip. the whole process took about 20mins and went seamlessly, even got the results of the test early the next day i would definitely go back to here if and when i have another opportunity to do so hal perkins

By far the best urgent care I’ve ever been to! From the front desk staff to the nurse and the Doctor!!

I was apprehensive about going to urgent care because I’ve never been to one before. They were so thorough and caring and nice!!

Went to my regular doctor.got a different diagnosis from urgent care.Will not go there again.

I was glad to find them open on a Sunday evening. They didnt make me wait longer because I was self-pay, about 15 min! Several caregivers waited on me to guide me on my punctured finger. They respected my health choices & decisions to decline an x-ray. They caregully got my ring off so they didnt have to cut it. I recvd a tetanus shot, antibiotics, & I was out of there for $215. Thats what I call an honest health center that serves the community and not the directors.

Had to bring my 8 year old for xrays and everyone was very nice and considerate with her. She felt very comfortable with the staff.

I took my grandchild and myself to urgent care.They greeted us and the wait time was reasonable.Our needs were met.

Got a covid test 11/28 ... 10 days later still no results went to a cvs pharmacy 12/4 already had results. Waste of time to quarantine and wait . Go to your primary doctor as well. They can get results faster than this place.

I usually take my son to the ER for Croup, but we decided to try Premier since they offered the nebulizer and liquid medicine. They were so nice and quick. For sure using them again when my son becomes ill.

Really fast service and everyone was really pleasant! I was nervous to walk in since they dont take appointments and I had my 2 little girls with me so I didnt want to wait long but I called ahead and was told they werent busy and I was able to walk right in without any wait.

It was quick and the medicines are taken care of there. I felt better after getting a scan on my side knowing nothing is broken or sprained. Doctors there are formal and nice.

EVERYTIME (5th time) i go there for something the lady thats blonde (big girl) comes out and has to make a problem or a reason not to have me seen by a doctor. I thought only doctors or practioners where the only ones able to diagnose? Rude people. I will never go here or with my children again. If people are coming there for help and have insurance why make it difficult for people? She needs to be fired!

Called late in the day on a Monday to see if they could give me a covid test because I had just learned I was exposed and wouldnt be able to go back to work unless I was tested. They were only able to give me a PCR since I was not showing symptoms, but the point is that they gave me one! When my boyfriend went a few days later for the exact same reason, they said theyd only do the rapid which is not as trusted as the PCR... even thought they told him theyd do the PCR over the phone when we called ahead... they didnt even tell him it was the rapid after after he was already in the chair.

Went in last night because Ive been so sick for a few days and started to have diarrhea and small amounts of chest pain here and there so I got concerned. Loved the receptionist she was fantastic..however once I told her it was day 3 and only a small amount of symptoms the attending physician or whoever he was got up from behind the counter and said here let me save you the $75 co-pay i can tell by looking at you that you have the flu and I can do nothing for you since its the third day rest and fluids etc etc. This guy kept saying this over and over again until I got so confused took my debit card back from the receptionist and left and went and cried in my car because I just wanted help and answers. I went in for help and got diagnosed by how I look? Ended up in the ER instead with an respiratory infection and the onset of pneumonia with a small trace of fluid in my lungs. Im out of work for the week and have to take antibiotics. I am so glad my husband told me to go somewhere else and not home like this jackass did. I WILL NEVER step foot in this place again. Not sure what kind of doctor can tell your diagnoses by the look of your face but maybe he should not be be caring for patients.

Was so sick with pneumonia. They tooth care of me. Wonderful people and place. Only waited a few minutes.

I had a very unpleasant experient with a Sandra & she was very rude and hung up on me MID sentence. When I called back a VERY kind woman named ELIZABETH picked up and expedited the help I needed & I was able to save my job because I got the blood test I needed. Would have lost it dealing with Sandra. THANK YOU ELIZABETH, YOU DESERVE A PROMOTION! MAYBE SUPERVISOR?

I was the first patient for the day, and it was my first visit there. Everyone was pleasant, my physician was confident, and had me out of the office in 30 minutes.

Alec the Physicians Assistant was wonderful! He was thorough, attentive& professional. Highly recommend Tower Urgent Care.

Staff is very friendly. They are understanding and non-judgmental. I was very comfortable with all the staff. I never wait long, but they are willing to spend whatever time necessary with you.

Excellent service, quick turn around. Ali the PA was great! Meds were phoned into my pharmacy so i had ZERO wait time!! REGISTRATION was simple!!

. the staffs , nurses are polite Very friendly!!Very helpful and fast .Great urgent care ..Highly recommend

Fairly quick. Everyone was very nice. Doctor took time to explain everything to me. I will be back again when I’m not feeling well.

Very good care at premier urgent care. Very clean friendly and professional. Arrived at 6:45 was out by 7:20 P.m. Feeling much better today.

Tower Health Urgent Care is very clean nurses and staff at on point kind and considerate and I was very comfortable every thing done right there on the site even x-rays very satisfied thank you for your help.

Very professional, caring, sanitary , prompt, Beautiful office fully staffed immaculate clean , very thorough.

Male nurse was so unprofessional, Rude, and ignorant! I did report him and waiting to hear back from the company. I do want to add the female residents assistance was very nice!

I was seen within 5 minutes. I had Ally, a physicians assistant . She was easy to talk to. Got my prescription sent over, and I was done!

They do not truly treat pain patients my brother dropped off his folder and they held onto it for 2 days nobody called back he had to call back and they told him blunty dont take your insurance and no u cannot pay cash per month the old place keystone had a cash program at least tell peopıe im sorry take your folder back u cant pay cash ....there isnt too much pain maanagment therr just urgent care take the paim managment sign off the outside if your not gonns treat pain thats 3 days my brother cant have back as he is in pain at work. Keystone couldve helped my brother not this place horriblr experience