NextCare Urgent Care San Antonio

Making an appointment online was super easy and I was about to complete my paperwork before the visit. The receptionist was very professional and mindful of privacy in the semi busy waiting room. The wait time was about 15 minutes after my appointment time which I think was reasonable. All of the staff that I interacted with were professional and provided lots of good information. I will definitely go back if I ever need urgent care again.

I’ve been ill for 5 days. My thought process has not been on par so making an appointment was a challenge.Upon arrival the front desk staff was excellent. She was helpful, directing me on what was needed and what was not.When called back, the medical assistant was just as responsive, taking the additional information, vitals, and leading me to the next area all in a very professional yet friendly manner.Once with the medical practitioner, he was quick yet thorough, asking necessary questions, and completing the physical exam.Overall this is our go-to emergent, non-emergency facility. Highly recommend the facility, the staff, and even the website.

This is by far the best urgent care walkin I have ever been to. We continue to come back anytime we need to be seen. The staff is friendly knowledgeable and willing to listen. Super thankful for this place!

Got my son’s staples out today. As always, quick-we waited 7 minutes, efficient and very friendly. This is like my fifth or sixth time here and every time the same results, happy and satisfied with the care. That you all who work there. Great job!!!

I booked an appointment for 11:30 and was seen at 12:30 for in take. The doctor did not enter room until 1:10.I tried to call ahead to find out what self pay starting rate is but no one answered. They also had no pricing info on their website.They’re lack of transparency and time management is horrible and borderline a scam, in my opinion.Please do better. If a person books an appointment please try to see them in a timely manner.For those seeking medical treatment, if you want to be neglected and waste your time. This place is for you.

Great place to receive medical care. Everyone was nice and made me feel welcomed. Once I got in the back they didnt waste any time with diagnosis and prescription. Would recommend this care facility to anyone.

Came in with a specific concern for my daughter and it was completely ignored and brushed off. They said they take pediatric patients but don’t have the training or supplies in order to work them up appropriately. Will certainly not be going back, very disappointed in the care she got and will likely have to bring her somewhere else to get the concern addressed appropriately.

Stopped here during an out of town visit when I wasnt feeling well. Was able to efficiently sign-in, complete paperwork, do intake and initial triage, and then see a nurse practitioner quickly. She answered all of my questions and talked through my concerns and questions about the recommended medicine. The staff were all kind and helpful!

Very professional, didnt have to wait long, and the staff was very kind. Highly recommend them to anyone. Their 3 month care plan is very affordable and a good choice for anyone needing care and low on money. Total wallet lifesaver!

Woke up this morning with a sore throat and was able to book an appointment that same morning.I was in and out within 30 minutes with meds in hand. Shayla was so attentive and friendly.Would definitely recommend!

I arrived for a 2nd time in four days to secure reassurance that my upper respiratory infection hadn’t become pneumonia. Dr McGee was attentive in checking my breathing of which he determined I had bronchitis. And followed up with a breathing treatment immediately along with a prescriptions of a steroid, inhaler and excellent info. Thank you Dr McGee for taking the time to hear me and treat me with the best Avenue for my immediate care!!!

I want to thank Dr. McGee and his staff for the wonderful care I received from the reception desk, nurses care and doctor. Dr. McGee is a very kind and thoughtful doctor, the kind of physician that takes his time and listens. Thank you Dr. McGee youve helped me so much!

Made the appointment online, told me to check in” in person at 11am 15 mins early. Arrived at 10:50 with ONE person ahead of me, they were brought back around 11:10. I wasn’t called back until 11:50, then waited in the room for 28 minutes, NP came in checked my ears, lungs and heart, she replied “ wow your ears are really bad, do they hurt ?” Yes that’s one of the reasons I’m here … she said “well I’ll give you antibiotics”. Sent them to the wrong pharmacy, had the pharmacy transfer them. I don’t understand the long wait, or the online system if you still have to wait over an hour, I would not recommend going there, a waste of $75 copay and time when you do not feel good.

I was seen promptly. The Dr was very attentive and got to the issue quickly. The staff was very friendly and efficient. I will go back in the future if I need Minor Emergency care. In fact, I took my wife the following day as she was experiencing some of the same symptoms I was.

This is the only urgent care I trust bringing both of my children to. Even my kids adore the Drs they’ve seen there. Just this week we went to a different one near by due to it being after hours at NextCare. They ended up giving my daughter an RX & instructions that ended up making her ear infection & what not much worse. Last night we went to our favorite NextCare & they had us in and out in 45min, new RX’s, & the most detailed instructions/recommendations we could want. Such a blessing that their Drs here I have full confidence in. They even diagnosed my daughter with asthma last year & she’s done amazing ever since. Her pediatrician never even thought of asthma being her issue the several times we went there about that issue. Now we don’t even see the pediatrician & always go to NextCare because I know they’ll be spot on with their diagnosis every time. As someone who works in healthcare, I couldn’t ask for a better group of Drs to bring my kids to see. Even the front desk staff (who’s been the same lady for several yrs without any turnover) is fabulous, kind, helpful, & you can see that she actually enjoys her job! Thank you to the NextCare group at the Stone Oak - 281 location, y’all are absolutely amazing & are incredibly valuable people in every aspect! 💜

Loved that I could make a same day reservation and it was only 45 minutes from the time I called. Also the staff is amazing. Dr was easy going and cared. Receptionist, felt like she cared. The rn was sweet and listened. Best experience I have had in a time of need in a while

We use this urgent care often and have always had the best experiences coming here. It’s hard to get into our primary care office, but I can always count on appts here for our family. Be sure to use the app to fill out all the paperwork ahead of time and check in. I love the ease of being able to sit in the care until they are ready to see us as well. Thank you NextCare for always taking great care of us!

I made the appointment online and it was quick and easy. We only waited about 5 min to be seen. The doctor was thorough and friendly. We were in and out quickly.

This was my first visit to this clinic. I went here because it’s the closest to my house and I was not feeling well at all. The ease of checking in was so beneficial- scan the QR code and fill out information online. I only waited two minutes to be seen. The front desk clerk was friendly and helpful as was the assistant that brought me back and took vitals. The practitioner was excellent. He had a great bedside manner, explained everything to me, was thorough, and treated me like a human being. I will definitely go back to this clinic if I need to in the future. I have already recommended this place to my friends and family. I didn’t get anyones names but I was seen around 6 PM on 4/12/24. Thank you to all the staff at NextCare.

Appointment was at 11am on 5/22 wasn’t seen till after 12, didn’t leave till almost 12:45. Reason for visit on my chart after discharge was only sore throat, when I had physically put in reason for visit was ongoing fever, sore throat and body aches. They took my temp at it was 100.4 the doctor’s recommendation was to keep taking Tylenol and ibuprofen. I will never be coming back here. I have been taking ibuprofen at home since my fever had started I came to the doctors to see if I had flu or Covid and they tested me only for mono and strep which both came out negative. So essentially here I am going home with a fever still that has been ongoing and no help… and no doctors excuse just simply go home.. so back to square one as I was yesterday at home self treating myself with ibuprofen and wasted money and time at this visit.I would like to add an additional update from 5/24: at around 4pm maybe later I got a call saying I have strep… found out I had been contagious… but remember I was sent home with no note or the doctor saying to stay home in case there is a possibility I am contagious…I still went to work since I had tested negative for what the doctors had tested me for. Gotta love it!

Always an excellent experience at this clinic! The front end and clinic staff are friendly and helpful and the attending physician/PA/NP is knowledgeable and thorough. They always ask if you have any questions or concerns.

Made my appointment in advance, was greeted kindly, and was seen within 10 to 15 minutes. Doctor was very personable and knowlegeable. I left with what I felt was a great course of action. Highly recommend.

Came in to appointment with Cigna Insurance and paid $260 out of pocket.  Terrible cough, night sweats, wheezing, and was given a prescription for cough syrup and told to call if not feeling better in 3-4 days.   Days pass, cough syrup useless, provider I spoke with not available, no one but a receptionist who tried to speak to the on duty provider.  She was ask to tell me come back in again for another office visit (and fee) and she clearly didn’t want to assist further.  I’ve used this facility for several years and was never exposed to this experience.   Very disappointing.

This is my third time at a nextcare, but my first time at 281. There is a nurse practitioner name Christa She was awesome very engaging. She was a good listener.

First the young lady at the desk doesn’t understand how to verify benefits outside of her system and tried to quote him some random amount that’s not even on the card whether out of network or not. She then proceeds to tell me that he is responsible for the ER out of network which my card CLEARLY has the urgent care copay listed. I emailed her our benefits from the payer website since she doesn’t know what she’s doing. Second, he asked for a school note but they forgot to put it in his packet before he left. Instead of them emailing it like we asked, she proceed to “text” her manager and tell me they don’t email missed school day notes! And he has to go back and get it. My child is sick, he is there attending college and I’m more than two hours away from him and that’s the answer! I am beyond pissed and feel like they’re being difficult for no reason. My employer has an agreement with this urgent care provider so w will provide this feedback directly. Lastly, the damn doctor told my son MUCINEX makes congestion worse and to drink lots of water to loosen the mucous. Ma’am no where on Google does it say that AND I’ve never had a doctor say that ever! I’m extremely upset on the care and lack of service received. Beyond unprofessional

The tech is rude. They sequestered me in an exam room for 45 minutes after I waited an hour to be called back. There was hardly anyone in the waiting area yet a simple physical takes over 2 hours. They didnt know how to perform a mask fit test. Avoid this place at all costs.

I have used Nextcare a number of times and always appreciative for services. The one star is not for quality of services. At the end of the appointment I was shocked to find out that I owed $100. I could have gone to my doctor for free but of course Nextcare is so much quicker and convenient. I was informed that Nextcare no longer accepts my HMO. Why was I not informed when I signed in?! I did not see any announcement online when I provided photos of my insurance card front & back plus photos of my license front & back. I would have been sad to find out that I could no longer use Nextcare had I been notified upfront. But more than sad, I am angered that this information came to me AFTER the appointment. I definitely would have endured the discomfort of trying to get an appointment with my doctor. So not only can I not use Nextcare again because of insurance changes, but I REFUSE to return because of this.

So happy with my care . Everyone was very nice and helpful. If I need urgent care in the future I will definitely go to Next Care. I am so glad I went there. I recommend Next Care to anyone needing urgent care. They are the best

Clean and they were really nice. I like the way the whole check-in is done via your phone and you can see how many people are ahead of you. Great experience.

Great service! Fast, friendly and professional. The place was very clean and check in was almost completely virtual & from my phone.

Crista is a rockstar! She provides detailed information and honest concern for my health care needs. Follows up after visit to assure I’ve received the best care.

Every visit here has been great. The service staff are kind. The doctor took time to address our concern and make sure we were comfortable.

There are so many urgent care choices in this area, I would encourage anyone to select this one as a last resort. I made an appointment to have my chest and throat checked due to severe congestion, sore throat and chills. I checked in for my appointment at noon and there were no patients before me or after me. There were voices and laughter in the back of the office that lasted for over 30 minutes while I waited in the lobby freezing cold. They were clearly having fun while a sick patient waits to see a doctor. Of course, I finally walked out and no one noticed because there was nobody in sight! Terrible service to keep someone waiting for no apparent reason.

Was seen within 10 minutes of my scheduled time. Doc came in promptly evaluated and answered all my questions in one sitting. Treated and released within 30 minutes.

Great service and professionalism. Short wait time and genuinely caring individuals who are kind. First time and would definitely go back.

They were prompt and efficient, until it came to the prescription. We are continuing to have difficulty having the prescription sent to Walgreens to fill.

Update - 3rd VisitAnother incredible experience! Front Staff: Adrienne, Back Staff Poonam, and Provider Christa Crummrine, Nurse Practitioner, are a winning team. Christa’s comprehensive exam, differential diagnosis, and fabulous follow through allowed us to avert possible complications and a hospital stay. Christa listened thoughtfully and distilled information from my husband’s records in order to analyze possible interventions. She even followed up to insure that medications she was recommending were within our means. It doesn’t get better!!Update - 2nd Visit: Unfortunately my husband’s health necessitated a return trip to NextCare Urgent Care. Fortunately when he experienced painful electrical impulses that gripped his neck and a partial section of his head, we knew where to go! As before, my husband was met with excellent, efficient, and exceptional care. The provider was thorough, well-informed, and direct in his discussion of and prescriptions for the Shingles that were taking hold in the nerves of my husband’s cranium. As a result, what could have been an intensely painful and long-lived disease is contained, and my husband is recovering. I cannot recommend this care more highly.1st Visit: When my 85 year old husband fell going up the hill, it took three of us to get him back on his feet, but NextCare Urgent Care wrapped his sprained knee and booted his fractured ankle with competent, efficiency. No wait in the reception room, a short intake assisted by a technologically competent, helpful receptionist, and rapid X-ray completed the process. The physician was well informed, thoroughly addressed the problem, and communicated results clearly. I appreciate the inclusion of a CD of X-rays to take to the next step in recovery, the orthopedic group to whom we were referred. For a strained and strange day, Urgent Care provided rapid help and hope for the days to come. Highly recommended.

I walked-in to be seen and the process was pretty easy. Had to check in thru an app but there was someone at the desk to help if I needed it. She helped to verify my VA coverage to complete my check in. Even though I didn’t have an appointment, I was seen fairly quickly. Only 1 person was ahead of me so that helped. My vitals were taken and the doc saw me probably less than 5 mins after I was seated in a room. She was very nice and helpful. She asked questions and I was able to share my concerns and get answers. Overall a great facility and will definitely be my preferred urgent care in the future.

First time here and was extremely happy! I filled out everything online from their website so, my waiting time was minimal and went smoothly. Doctor was professional with great chair side manners! Medication prescribed was on point and started feeling better within 2 days!

Loved the NP that treated me. He is knowledgeable and emphatic. Got the right treatment, and I was on my out quickly. Recommeded!

The check-in process was very easy, making a payment was easy, & the visit was excellent. The staff, nurse & doctor were all very kind, friendly, caring & happy. The wait time was under 10 minutes. Thank-you for taking such good care of me. I would recommend this office for your Urgent Care. 5 🌟 🌟 🌟 🌟 🌟

Quick on and out. Staff was friendly, NP was very nice. I’d go again if needed.

Will I have to say Christa Crumrine was absolutely awesome with me. I saw her twice in the same week so I know how great she was with me. Even though we were both wearing masks I could see the caring in her eyes. I CANT THANK HER ENOUGH. I know because of her I will be better SOON. I especially liked the simple way she showed me what part of my body the antibiotics will work. SO CUTE

From the moment I was checked in. The staff was very professional , friendly and helpful. Explained everything to me and let me know what to expect.Thank you

Great staff and excellent care given. You can tell they really care for their patients.

I’ve been to NextCare a few times between myself and taking family members, and it had always been an excellent experience. We’ve never had to wait long, and the process is efficient. We were quickly diagnosed and sent on our way with what we needed. I greatly appreciate that - no one wants to sit around a doctor’s office waiting when feeling bad! All of the staff is friendly and helpful. Thanks for taking care of us!

Kindness...spent time with me to understand what was causing flu with nausea abd pain. A xray done to check ĺungs. A very positive experience. Thank you. Marlene Bowersox

My visit was good. I did wait 20 mins after my appointment time. The PA was great and I already feel so much better!

This is the worst place I have ever been to. The people are so rude especially the lady at the front desk. It is so dirty inside. I would never recommend anyone to go here. Trust me it is that bad. I will be reporting them. Oh and dont tell people to wear a mask when you are clearly not wearing yours

This was absolutely the best experience i have ever had with an urgent care clinic! Everyone was so professional and decisive. Will not go to any other urgent care clinic.

Be careful when making an appointment here. They never explained I would have to pay 2 separate copays because they didn’t have a doctor on site. They did tests and we saw a telehealth doctor and had to pay 2 separate $65 copays since they bill them separately instead of together. Since they never told me that I received the bill later for the second copay and customer service had to explain why. Our visit was absolutely not worth $130.

After being up all night listening to my hubby cough and sputter I called and made an appointment for him to be seen. The whole process from start to finish was seamless. We walked out feeling well taken care of. Would highly recommend this office. ❤️

Waited less than an hour, listened to my concerns, and included me in the medical decision process. Would recommend to others and would use again.

Checked in online easily. Everyone was in the waiting room with the same symptoms as me so I was afraid I was going to be written off as a bad cold. Thankfully the lovely PA took her time and determined I needed chest X-rays. They were kind and thorough. Will go back again if needed but I sure hope I don’t!

Thank you to Dr. Brian & Sandy!! They took care of me and I left feeling amazing!!! Everyone is super courteous!!!

Everything is clean and nice even the doctors and nurses! 😁 Easy in and out, all are great at their jobs there. Did 12 staples on my 11yr olds knee this past Sunday. In & out for Mothers Day!

Even though I went when it was close for them to be closing the staff was very friendly and caring like they were just staring their day.

Couldn’t have had a better experience, don’t walk but RUN to this clinic! Thank you everyone there for your professionalism and help!

Made appt through app. Appointment set within 30 min. Arrived and was number 4 to be seen. Called at time for appt and proceeded for care. Nurse practitioner saw me within 15 min. Concern addressed and script written. On my way to pharmacy. Satisfied and on the way to recovery! I appreciate them being open and serving our part of the city.

Waited 2 hours past my scheduled time for a doctor to listen to my chest for maybe 10 seconds and then hand me the prescription he had already sent off before he walked in and talked to me. Then the nurse nearly ran into me coming into the room to prep while I was walking out and said “oh you’re still here”. I feel like I waited a long time to be shooed and rushed out. I got the text asking for a review probably 15 minutes before I even saw anyone.

My provider, APN Alyssa Daugherty, was exceptionally kind and knowledgeable. Great first experience.

Very fast and efficient experience! Best Urgent Care I have been to and there were 3 patients ahead of me when I checked in. The front desk worker was kind and called to verify my insurance quickly. The MA communicated well and explained everything she was doing, she even called me back for vitals before my insurance had been verified. The FNP was kind and knowledgeable. He saw me within minutes, wrote a prescription, gave me care instructions, and a consult for follow up care within minutes of the MA finishing her assessment. Great team! I will come back whenever I need an Urgent Care.

I was able to make an appointment quickly and appreciated being listened too actively with appropriate medical interventions. I definitely would go here again should the need arise.

Excellent CNP diagnosed and treated me. Wait time was about average. Staff was friendly.

I didn’t have an appointment, but was seen quickly. The staff is very friendly and helpful. I will continue to come here when needed.

Love the Stoneoak location. Have been here several times and always get great care! The online scheduling is great too so I’m not sitting in the office for a long time. Highly recommend!

This office was so quick and friendly. I stopped at a closer urgent care before coming here and glad I chose this one. They’re efficient and professional. It was almost closing time and they were still very welcoming. If you don’t feel well, they will take care of you.

Other than being sick, Next care provided an overall pleasant experience. Staff was very friendly and Dr. Crumrine was extremely informative. Thank you all.

Second time using the Urgent care and once again received excellent service.

I was able to schedule a last-minute visit. When I got there, the staff was friendly, very attentive very communicative and they did an excellent job. Highly recommend them.

I had a great experience. They were efficient and kind.

This would have been a bad experience had it not been for Tamar. My nav was sending me all over SA to get to this place. She was so sweet, and patient and understanding. She calmed me down, walked me through a solution and made sure my appt wasn’t cancelled. In spite of all that I still saw someone in a very timely manner. Everyone was so professional and helpful. These guys are staying in my contacts list. And Tamar deserves a big raise!!!

Nicole, Liz/Glenda and PA Christa Crumrine ways provide friendly and prompt service! Thank you!

The nurse practitioner had a very caring disposition. Professional and courteous. The support staff, particularly the front desk attendant, borderline rude. Gives negative energy. It’s like she does not want to be bothered. Only time I seen her smile, just a bit was when she was eating her potato chips while watching something on the screen. Whatever she was watching was obviously entertaining. However, when it came to customer service, I would give her a 3 out of 10.

Outstanding from the start. Great customer service from receptionist and the most compassionate, thorough care from ALL doctors AND nurses. This was my 3rd visit at this office in the past two months (one visit was for my child). We have seen 3 different Doctors at this location and all were exceptional and extremely knowledgeable. Yes, the wait once your checked in is often longer than 15 minutes but that should be expected at an urgent care. Luckily you get to wait from the comfort of your car and they call you in when the nurse is ready for you. Once your in, its a smooth, speedy process that often has you leaving feeling better just from receiving such exceptional care. Highly recommend!

The staff are very professional and accommodating from start to finish. My provider was knowledgeable and took care of the problem immediately. I walked-in feeling 4/10 pain and an hour later my problem is resolving and I’m nearly pain free. Thank you so much

Worst service ever, twice I had to visit for COVID testing, with an appointment and made us wait for more than 3 hours. If you can go to another place we’re they will treat you like a patient.

Such sweet and caring staff and doctor. We had waited 2 hours at another clinic to be told they dont accept the insurance afterall. So we went here and they were fast, courteous, friendly and helpful.

This place really helped me get better and everyone was very friendly.

Very kind and professional staff and quick. I was in and out with meds ordered in less than 30 minutes.

I made an appointment, then was forced to wait in line like everyone else. Then, I was left in a patient room for an hour, after which I walked out. Their response? 8 hours later they canceled my appointment so I couldnt leave negative feedback about the experience. To add insult to injury, I got a call several hours later asking about my prescription. They didnt even know I hadnt seen a provider!!! Never had this experience before, but very shady tactics today. They forget that patients have choice when it comes to medical care and Ill be taking my business elsewhere.

IN AND OUT! Everyone from the front desk to the PA and the Dr was professional and very nice and understanding! Would definitely go there again.

This place was amazing. The staff is great and took care of me right away. Of course there was no wait when I got there, but either way, I don’t think that would’ve change my experience. I will definitely go back if I ever have to.

Made appt online for my kid on a Saturday afternoon. Was able to get in right away. Receptionist was friendly and upbeat. Med tech and Dr were great as well. Process was quick overall and I would return when needed.

The visit went great. I showed up, used the QR code on the door, sat down and filled everything out via my phone, then was seen. They did the standard vitals and I was seen. Everyone was professional and nice.

I have had really bad experiences in the past with urgent cares. I am extremely satisfied with the exceptional service I received from the medical staff. I received medical attention within 20 minutes after arriving. The front desk lady she was really welcoming and helpful when filling up the documents. The technician Amanda and physician Alex were really sweet and helpful. I injured my shoulder and arm so they helped me getting ready for the X-rays and they explained with detail my diagnostic and treatment. I was in so much pain but i found comfort in the amazing treatment I received. It was such a blessing

Very friendly, prompt and efficient! Would definitely recommend.

The care was great. FNP McGee was awesome. Front desk needs improvement. Was charged co-pay even though I have zero co-pay with my insurance. I called Blue Shield. They called NextCare. I was told she didnt cooperate when told she was entering wrong info for the insurance. They called corp office in Arizona and were told they have had other similar complaints with this location. After reading reviews from other patients with the same issue I am left wondering how this receptionist still has a job there. I was advised to use a different urgent care next time I needed one and that it may be some time before I see a refund of my co-pay since the info entered was incorrect.

My family is new to the area. This is our first Urgent Care/Doctor’s visit in the area. Didn’t know what to expect and the experience was a great one. Location was clean and inviting. The receptionist was very helpful and friendly and made us feel welcome. Nurse and doctor were also very thorough and friendly and made my son and I at ease. We were checked in and seen very quickly with our issue resolved and sent on our way with follow up instructions. We will definitely return to Impact Urgent Care in the future.

Not impressed with the diagnosis-it was completely wrong. Just think “you have major health issues, to lead to early death ” when you really don’t !!!!!!

The best part was Christa and Poonam. They were very caring and gentle. The ugly part was having to complete the 12 pages of info gathering while in pain before being admitted

In take was easy and online. I was a walk in patient and the whole process took 30 minutes. Front desk person was very friendly and PA explained everything in detail.

The staff at the next Care urgent Care in San Antonio at Stone Oak or very helpful very professional and very kind. Weve been under the care of Martin McGee for many years and he doesnt excellent job taking care of all of our needs!!

The wait to be seen could have been a little more expeditious, and although the rooms look clean. They are not. While waiting for the provider, I don on the exam gloves and use the sanitation wipes to clean all surfaces that could be encountered🤮. Straight nasty. They need better cleaning for absolute sure. All the staff this recent visit were great. Did not encounter the ol’, I hate my job and my attitude towards you is going to reflect it. Professional and courteous staff. I would definitely go there again and recommend it. This is coming from a retired ER nurse BTW.

I canceled my rapid test appointment in another place to come here, and after waiting almost 3 hours they told me that the doctor could not see me and that they would only do a test that I have to expect results in 5 days

Alyssa and Liz were so kind, caring and attentive to the concerns of my illness. I highly recommend NextCare if you need to make a trip to an urgent care.

From check in to check out and also a first time patient, my experience was great. Excellent, polite and very accommodating staff. I’m a senior with a bit of a complicated recent medical situation. I never felt rushed and appreciated their calm and friendly patience while gathering needed information. I would definitely use them again for any urgent care needs.

NextCare had always taken good care of me and my family when needed. They take VA patients, have quick wait times, clean facilities, online scheduling, and have fantastic providers and staff. Highly recommend compared to other urgent care businesses in the area.

I booked my 1:20 appointment online, checked in online and walked into the clinic at 1:13.  The lady at the front told me to go back to my car and wait to be called.  Its 1:56 right now 40minutes later I am still sitting in my car with my severe headache getting worse.  Skip the line, book online dont work.  I am still waiting in line.  My headache and ear ache are getting worse in the heat.  I asked if I could wait inside the front desk person said NO. The health provider/nurse practitioners are always excellent.Today is 8/15 I am changing my rating to 5 stars. Different front desk lady is very polite and professional. I really like this location and the health care providers and the nurses here. Theyre very knowledgeable and caring.Today 9/21 visited the clinic today. I was very glad miss Tula D was there. Shes the best, did her very best to take care of my issues. Front desk lady Ciarra is very nice and helpful.

Treated thoroughly, and did so without rushing me thru appointment.

Every one I spoke with was very friendly and personable. Great attitudes and didnt feel like they were a rotating door for patients which Ive experienced at other urgent cares.

Went there at 3 o’clock in the afternoon. Doors locked windows mirrored. They have an online check-in process with a QR code on the door. Went through that. Went up and knocked on the door again. No answer. Online said it was open. No closed signs observed. No answer at the phone provided.Since “urgent” means urgent when you have a kid that is bleeding, left after 15 minutes for another one. Don’t know if they were closed or not. If they were, need to put a closed sign up so people can get onto the next option.

Office was professional and diagnosed treated me quickly. It’s very hard to get into your primary doctor and I had a pleasant experience. Wait was about an hour but for a Sunday afternoon in San Antonio, this was acceptable for urgent care.

I took my son here yesterday and we were walk in, it took about 35 minutes for us to be seen. But we were checked in pretty quickly. He had strep and was given an antibiotic.I woke up this morning with my neck swollen and my throat sore, so I made an appointment.I came im at my appointment time at 5:20, it is now 6pm, and I still havent been checked in!In fact the front desk woman is just sitting and eating and while I know employees need to eat, she couldnt have checked me in before her food got here 10 minutes ago? She had all this time.I came here because yesterday we recieved relatively prompt service, and today I have an appointment and was told that appointments get seen first, and I just want my antibiotics and to go home and go to sleep, but they havent even asked for my information!I just heard her inform someone else that theyre an HOUR behind.On top of that so few people in here are wearing masks, and were all here because were sick.This is a medical office to help keep illness away and they cant ask patients to put on a mask?!Especially as so many people just cough without covering their mouths?

Had to get my sons physical last minute and I was able to see them on the same day! Easy and smooth. Staff was nice and doctor friendly!

Great service and fast. Would give 5 stars but they seem to have trouble with taking my insurance even though my family has been using them with the same insurance all year.

Staff was professional and concerned for patients care. The Doctor was friendly, had a great personality and was easy to speak with. My prescription was sent to my pharmacy Much quicker than most health providers. There were electronic paperwork issues but the paperwork is minimal. Would recommend to others.

They took good care of me and was able to get in right away. Thank you

If I could NOT give a star, that would be great. This place was terrible. My husband and I waited for 2.5 HOURS even though we had an appointment. They had no way of knowing when he would be seen, just to go back to the car. There were only 3 people working in the entire place, and he was sick as a dog. Eventually my husband was let inside the building, where he waited an additional 30 minutes to even be seen. There seemed to be no other cars outside, we kept wondering what in the world they were even doing in there. Unfortunately our insurance recommended this place and we will not be back. When he was finally seen, they told him it was allergies, gave him no prescription but told him just to take over the counter stuff which we already figured.

The receptionist (whose name escapes me, due to my age and memory lol 🤨) was very pleasant, courteous, professional, and most helpful !Due to my age and computer/phone knowledge, I was unable to complete my on-line appt. She helped me complete the appt and was directly ushered in to see the Dr.This was at approx 130 hrs on Thur, June 8.Receptionist: MIL GRACIAS for all your assistance. You are an inspiration to all customer Svc personnel who should strive to reach your level of Customer Service skills!!!

Wonderful experience even with shingles! Fast. Professional. Keep up the good work!

Appointment was easy and people were friendly. The place is nice, clean and pretty. I cant say enough about the staff, they were great.!!!!

I had a great experience at Impact Urgent Care Stone Oak . The facility itself was very clean. The staff was very kind and helpful from when I initially contacted them over the phone, addressing all my questions, and all through my actual visit. Nurse Bridgette, was awesome! She made my visit a pleasant one, explaining what she was going to do before performing the procedure and helped me relax by giving me advice as she tested me.Thanks Sunny (front desk), Nurse Bridgette, and FNP McGee for your kindness and help.I definitely recommend the Stone Oak location! 5/5

Never come here, the wait time is very very long even when there is no one else in the place to attend you will wait up to 2 or 3 hours! I do not recommend it!!

EDIT 1/18/21: I am altering my review in light of the surprise bill I just received a few days ago, THREE MONTHS after my visit. Impact Urgent Care billed me $127 for my visit in OCTOBER of 2020, after my insurance and after I paid $75 in cash the day of my appointment. I was not told there was anything more to pay, nor was I given any indication that there would be a bill coming three months after the fact. This is unacceptable, unprofessional, and inexcusable. For reference, again, I have excellent insurance through Blue Cross Blue Shield, paid $75 in cash the day of my visit, and was never given any indication that further payment was required. The positives of my review still stand, but this is such an unexpected and unpleasant development that I am knocking my review down to three stars from my initial five.The wait time was atrocious. I didnt get seen until about an hour and a half after my appointment time. That being said, the building was spotless, they took impressive precautions with regards to the pandemic, and the doctor was one of the sweetest, nicest people I have ever had the pleasure of meeting. He showed genuine concern for my well-being and worked hard to help me feel better. I went in there with an excruciating migraine and walked out feeling heard, cared for, and taken seriously.

Been here twice and they’re quick, friendly, efficient. I’m going to see my grandmother today and was feeling a sore throat - wanted to rule all the major things out. They cleared me and sent me on my way. The place is super clean and not at all cold and intimidating like most medical facilities. Great people! I highly recommend.

Waiting was a bit long but I was able to get in on the same day for my kids physical. Staff was friendly and I was able to fill out paperwork and make the appointment online which was really convenient.

I’ve been here multiple times, usually great. Today they’re trying to charge me 200 for an office visit when it says 25 dollar visit on my insurance card. I asked the lady why and she just laughed at me. Disrespectful and unhelpful staff. Will be finding somewhere new to go to from now on.

I will tell you that my experience with Impact Urgent Care was excellent. From the cleanliness when I walk through the door to my final departure. The young lady at the front was pleasant, warm, concerned and very knowledgeable. The person who took my blood pressure and my vitals smiled and was warm and caring. And then finally I was seen and diagnosed and he was exceptional. He assessed me and evaluated me.He educated me about my situation and finalize it with a handshake and what my follow-up needed to be. I could not have ask for a better experience. Thank you.

Martin McGee, FNP-C and the rest of the staff ( Ciarra and Pocnam) were courteous and professional. Martin took his time and explained my situation as well as cared enough to answer medical questions not related to my specific appointment. I highly recommend him. Thank you Martin McGee!

Latest review!Went in, everything went smoothly, said prescriptions for my problem would be sent, next day nothing, another day nothing, called Nextcare, sorry sir he never put anything in and you would need to come back and be reevaluated! What??? Are you kidding me? Wow!!!1st review 4-5 stars.Book online, pull up, get checked out and out the door. Great service. Been a few times for random injuries and always get me back on track!!!

Went in for a severe rash that I woke up with on a Saturday. I was able to check-in & fill out paperwork online. Once I got there I was seen within 10 minutes. The staff was caring & efficient & the office was nice. This will be my go to for any urgent care in the future.

I am a physician myself. I am supremely pleased with the quality of care I received from the nurse practitioner at the Nextcare I visited. I was seen promptly even though it was approximately 8 o’clock at night on a Thursday night. I was waited on promptly and seen rapidly. I feel the quality of the skill of the practitioner to be first rate and I am completely satisfied with the treatment delivered.This clinic is to be highly recommended to anyone seeking care whether a veteran or other insurance coverage.

Impact Urgent Care was terrific! We were seen quickly and check-in, paperwork, and insurance verification was a breeze. The provider, Martin McGee, FNP was amazing! He was very knowledgeable, took great care to go over all our concerns as well as detailed instructions for aftercare, and spoke to my teenage son like an adult. During the visit Dr. McGee answered all our questions cheerfully and even provided us some recommendations for things around town when we mentioned we were new to Texas. Prescriptions were sent promptly (before we had even left) and they provided us papers with nicely detailed discharge instructions. I would highly recommend for any urgent care needs you may have!

I walked in vomiting, with an ear infection and a migraine at 5:45pm. Walked out at 7:45 pm, medicated with antinausea, antibiotics, and pain meds feeling 100% better. Outstanding care staff, exceptional front desk staff, and providers who go above and beyond. Always have a good experience here, but this was impressive.

Online appointment setting and check in simple. Front desk, med assistant and doctor very kind and helpful. This location has always been my go to for urgent care

The new PA Juan Briones at nextcare was amazing!He was quick and to the point!Very knowledgeable and funny!5 stars of course! ⭐️⭐️⭐️⭐️⭐️

Very friendly staff and they provide great care

The nurse practitioner is phenomenal. Hes always so kind, good with my kids, quick and efficient.

Great place to get care when you can’t wait to see your primary doctor. Facilities are extremely clean and wait times are very short! Staff is professional and courteous and providers are thorough.

Very prompt and considerate care. Highly recommend.

My son was taken back within minutes of completing his intake paperwork, easily done with my phone. Treated, released and follow up care instructions given with a more thorough exam than his own primary care provider had given him. I would recommend NextCare to everyone in need of urgent medical attention.

I started going to this place ehen it was Impact care 3 years ago. Still my favorite Urgent Care. McGee is wonderful. I wish he could be my PCP. The front staff are wonderful and friendly. Sometimes there can be a wait, but you know youre going to be taken care of!

Excellent doctor, answered my questions and explained my health issues, thank you very much.

Dr Paquette, and both of the nurses (Kelsey & Amber) provided excellent care for my daughter with autism. She is non-verbal and gets very anxious in new places, especially when she’s feeling sick and there are tests that need to be run. All of them did their best to make my daughter’s appointment as quick and painless as possible, as well as try to make her feel at ease. The wait time was short, the facility is clean and up to date, and the staff was personable. I highly recommend.

The “check in online” to avoid waiting isn’t working out too well. I’m sure it’s not for the patient was much as the clinic. Our appointment was at 1pm, checked in at 12:50. It is now 2:15pm and we’ve been sitting waiting on a doctor, nurse practitioner…heck at this point I’d settle for Dr. Quinn medicine woman!!! I forgot I had come here months ago with my son and after an hour of just sitting in a room I said forget it as he was just crying and confused as to why nobody was helping him. If you can use OTC medications and can make it without urgent care do so. If you’re in excruciating pain , life or limb do yourself a favor and go to the emergency room.Waiting time: 96 minutesTime with provider: 5 minutes

Dr McGee is such a wonderful man. He is patient with my kids and so easy to talk to. He takes the time to explain and answer questions so that you understand everything. The nursing staff has always been kind and generous as well. Very fast and efficient every time I’ve been

Was seen quickly by Alexandra Naschke and she did a wonderful job explaining and speaking to my 9yr old son all while also dealing with my crazy 2 yr old. Very very nice and easy to speak with. Thanks for the great care!

Great first impression. Everyone was very nice and took they’re time while attending us. Didn’t feel rushed like other places make you feel. Great customer service. Will definitely be back in the future.

Very clean facility and attentive care. Took me close to my appt time and I was there for 2 1/2 hours. I had a terrible ear wax problem and it took 3 times to finally get my ears cleared. The medical staff was very patient and professional during the whole process. Highly recommend and will definitely return if I need urgent care in the future.

Great customer service at the front desk. No long wait and the physician care was top notch.. Highly recommend this medical care facility!!!!

Scheduled for a possible strep throat test. I waited for 50 minutes in my car (no issue). However once I arrived front desk advised my blue cross was unverifiable. She advised she would let me know if she could verify it while I waited. She never called me only texted me after 50min that I was ready to be seen. The nurse was waiting for me already. I asked front desk lady if she verified my insurance she said no, that I had to pay full price and that I could contact my insurance for a reimbursement. I told her I called member services and they advised everything was working that she could call them for any questions. She refused to get on the phone with them. So I left. First and last time I will be going here. I went to CareNow down the road. Copay for visit and test was $50 and I didnt have to wait 50 min only 10min. Avoid Nextcare. The nurse seemed nice but that front desk lady needs manners.

This place is the best. My husband and I have come here several times and have always had positive experiences. We love that you can check in online, and the wait is never too long. All the providers are very kind, knowledgeable, understanding, and helpful. There are several other urgent cares closer to our house but we always choose Impact. Thanks again!

Visited again. Staff is very friendly. The two of us were seen in less than 5 min of arrival. Thisboffice is great with children and adults. The doctor has a great sense a humor while checking us over. Diagnosis was as expected. Thank you.Checked in on line. Seen right away. Staff, nurse and doctor were very nice and professional. The made my daughter smile even when she wanted to cry. I wish my insurance would send me here instead of my regular doc.

Staff was so nice and very quick when booking my appointment. They did awesome explaining my treatment and were super nice.

I was able to get in and out quickly. Other places were video chats or two plus day wait times. Doctor and nurse very professional, answered all my questions before leaving. Thank you for starting me on the path to healthy sooner rather than later.

We took my son here right after he injured his arm in a soccer game. The staff was efficient and the facilities were clean and new. The doctor was knowledgeable and gave us all the information we needed. When we took my son to the orthopedic surgeon two days later, he said the nurse who set his temporary cast did an excellent job since it was a tricky fracture. We really appreciate the great emergency care because it will help speed his recovery.

I took my toddler in this morning for a horrible sounding cough and fever, and the doctor was the sweetest thing ever. She was great with my little girl and she explained everything very well. She was also very calming, which is good for a frazzled toddler mom! I would definitely go here again.

From online scheduling through seeing the provider the experience was 5 star. Because I had filled out the paperwork online there was very little extra to do once we arrived. My grandson saw the provider who treated my 17-year-old grandson like the grownup he is. After examining him the provider explained clearly what my grandson could do for prevention of future back strain as well as gave him other very good advice. I would definitely use NextCare again for my family.

Always a great experience. Friendly staff, great treatment!

Very long wait (1-1/2 hrs) but very professional, caring, and thorough care. I would go back but get an appt next time.

Great professional caring staff, always nice and understanding. Easy to book an appointment, upload all forms and documents prior your visit which makes your experience more convenient and you get to see the specialist faster! Totally recommend!

Great customer service at check in. Clinic staff had excellent bedside manner. The PA who attended me seemed to care and was responsive to questions. I am new to the area and I compare all medical care to Sharp Rees-Stealy in San Diego which is excellent. The care at NextCare was on par. Although the wait was a little longer than expected, it was worth it. Facility is clean and well organized. Thank you and I will retirn if there is a need for urgent medical care in the future.

Hated the whole experience here. I have no insurance, so the $350 just to get in (no cash discount) was appalling. Had a small lump on my upper elbow. Was given antibiotics and ointment. None of that worked. Went to a dermatologist only to find out it is a simple cyst and have an appointment with him to remove it. That visit was only $100. No antibiotics and no ointments unnecessarily prescribed. The physician who attended my visit at NextCare took little time to diagnose the problem. I also wanted both my ears cleaned, due to allergies being worse this year. Always feels good to have the ears cleaned and my last cleaning was 7-8 years ago. She looked at my right ear and stated it was fairly clean. So they only cleaned the left. I still have ringing in my right ear. Will pay some ENT person to finish what they should have. I disliked the whole experience of going here and will not go back.

They were great! Amazing front desk and the Dr was fantastic!

I needed to have stitches removed. The lady that removed them was awesome! She was very caring and made me feel very comfortable. She did an awesome job! They also got me in and out which was nice!

Excellent from start to finish. Easy online paperwork and check in process. The staff and dr were thorough and very sweet! Thank you for seeing my boy!

I arrived 5 minutes before their closing time and they happily accepted my toddler who had a high fever and stomach pains. Dr. Stephens was amazing. She was Very helpful and truly cared for my sons health. She personally called me the next day to check up on him. Definitely recommend it.

The wait time is long, I was waiting 2 hrs with my broken ankle. They are short handed in staff. I have been here twice and the Doctors are very nice and very knowledgeable. The facility is very clean. I will say that the receptionist need to be more friendly. They don’t greet you and they are very rude if you ask them a question.

All on staff were super friendly. Getting seen was quick and easy. So glad to work next door to such a helpful group of medical professionals!

The whole process took over three hours, but with Covid and flu, I did expect it to take more time. The front desk people were professional. The tech that took me back to check vitals was OUTSTANDING! She was friendly, kind, and professional. I was left in the exam room for an extremely long time. I wish someone would have popped their head in and updated me. The FNP came in and offered no introduction. He repeated some tests again, which was wise, because the results were very different the second time. Here is where the visit went downhill. I brought in a VA instruction card designated for the provider. He basically refused to look at it and became quite indignant. As an urgent care facility certified for VA care, I was taken back by his dismissive attitude toward me. I told him I brought the instruction card for him, the provider, as stated on the card. I told him I brought it because of a nightmarish problem I had at another urgent care facility. Again, he was dismissive. So I left there feeling like my voice wasn’t heard. What started out as a positive, despite the long wait, ended up on a negative note simply because I followed VA instructions to avoid a repeat episode of a previous poor experience.

I was very pleased when I got there and even happier that we were only there for a total of 30mins. Great place clean and friendly

Fast and Friendly service! My son had wrist pain and we went in for x-rays. Loved how they cared for him and everyone was very approachable and knowledgeable. Totally recommended.

I just left Impact Urgent Care and I couldnt be more happy with my experience. The team went above and beyond to help me through my entire visit. I have mobility issues as well as difficulty with speech and both the X-ray Technician and Doctor (Marty?) who helped me were extremely kind, gentle, and patient. The Doctor even helped push me in my wheelchair back to the waiting area, then to the access ramp and helped me get into the car. (My wonderful neighbors had given me a ride and were inexperienced with helping someone with my disabilities transfer into a car from a wheelchair) I would highly recommend this Urgent Care to anyone in need. Thank you Impact Urgent Care Team for being so genuinely caring and helpful, it is rare to come across this level of professionalism and care!

All paperwork done electronically and I find that a plus. Waited about 50 minutes and only one in waiting room. After that everything was quick. Dr was to the point and helpful. Got done what needed to get done when one can’t get same day appointment with primary.

Very clear and careful. The provider clearly explained the diagnosis and all of my options and the pros and cons of each option. She was very professional and had a great bedside manner. The nursing staff was also very efficient and professional. Overall I was very happy with my care.

Gracious and efficient office staff; short in processing. Short wait to see doc, thorough exam and recommendations for flu like symptoms.

The provider I saw was a veteran, just like me! Best care I have received! I’d pay to have him over my VA care! The clinical specialist was professional, knowledgeable, competent, and super nice. I even scheduled follow care!

Great help in a lot of great information for me to know to fight my allergies in the future

I called ahead to inquire about covid testing and the staff was extremely polite. They explained the new check in process and once I got there and scanned the QR code, I waited maybe ten minutes to get a call to come back to a room. Everything was done quickly and professionally.

It was truly the first time, in 50 years of my life, that health care provider hang-up on me. Front desk person was extremely unprofessional, rude and after I asked for her name, she hang up on me. I have daughter coughing a lot while battling COVID diagnosed last week, and I was simply calling to speak to a doctor about possible prescription strength cough suppressants (as it was recommended 3 days ago by the doctor in case symptoms do not get better). However, instead, I received an attitude and complete lock of assistance and empathy. To clarify, no issues with an actual medical provider (doctor), as a matter of fact, super friendly and professional. Unfortunately, to speak to a doctor, I must go thru the front desk personnel. Based on previous reviews, unfortunately, this was not just my experience at this location.

As always, the service provided was excellent. Amanda was amazing and cheerfully took care of my son. She was the only nurse on call and was juggling multiple patients. I really don’t know how nurses do it.

**This review went a bit long. So short story dont go here if you have basic expectations of customer service and cleanliness. Keep reading for full picture**Arrived 5 mins prior to opening. Began our check in process via QR code on the door. As I checked in my daughter, my wife attempted to check in herself. Wife had issues with phone service so we figured we would just check in inside but were told to wait in our car and check in there.Few minutes passed sitting in a car with feverish daughter and vomiting wife with no contact from anyone inside. Wife called to see if she could use the bathroom which theyd said yes. My wife came back and we left. She basically was disgusted by the state of the bathroom (dirty and no toilet paper).So just some food for thought. This is a place that people come if they are sick and ill. So maybe patient care should be a primary goal. Treat your patients because I dont think someone is coming in not already feeling bad. But then having to deal with a confusing check in process as well as no contact/information about your processes.Second, we were there prior to opening but seemed like the staff had just arrived to set up. You might as well set your publicly announced opening time back to accommodate for that initial set up time so patients arent falsely waiting.Finally as a medical facility I would expect cleanliness. I wouldnt even consider this a goal or priority. This is basic medical knowledge of infection control. I would have to say a bathroom being dirty and not properly stocked is very telling especially at within the first minutes of opening.

I love coming here! The best team to care for your family. I always have a great experience. Kristy was amazing, she has a heart of gold, very compassionate, knowledgeable, and very caring. We always get to see the Nurse Practitioner and he is always compassionate when it comes to our son. Also very knowledgeable, caring, great bedside manner. This is by far the best urgent care I have been to. I wouldnt go anywhere else. If you want great care and a team of experts who truly care this is the place to go. Thank you to the team to always cares for our family.

I had the most amazing, effective, and quick visit. The offices are clean the staff is friendly. I’m pregnant so I was a bit nervous but they put me at ease and the doctor was so kind and explained everything to me and why he was recommending the treatment. I totally recommend this place to anyone looking for quality care.

Went there for covid test as I was feeling very bad with bad cough and it turns out I have the flu! The check in process was seamless and honestly like waiting in my car more than I do a waiting room anyway when Im feeling that miserable. One of the kindest Drs I have met in my life...and I have met a lot. He had a sample of the flu medicine I needed so no going in public or waiting. That alone was great...and saved all of you from me exposing you to influenza A :). Highly recommend and actually brought my daughter here 2 days ago and again, super nice Dr with seamless check in. I say we do away with waiting rooms all together haha.

Great place with great providers. Just wish they would fire the front desk girl who is unfriendly and rude. Unfortunately, she sets the tone for the visit. Maybe they have an office in a back closet she can work from where she doesn’t have to communicate with anyone… which is funny cause we pay her bills and she doesn’t provide any service so you would think she would be a bit less rude.

Staff having too much fun than worrying about patients waiting in the lobby for over an hour and than again waiting in the room to be seen literally only seeing 1 patient every hour. Registering with a specific time & putting your information why even have that if the employees act like its not urgent to them. NEVER AGAIN. First time experience & last time.

It took a little over an hour from checking in to get seen. Very friendly staff, and it went smoothly.Very affordable only paid 66 for my dot physical

I could not be more pleased with the care my daughter received. Dr. Paquette and nurse Amber made her feel comfortable and at ease. They were both very caring and sincere.My daughter said she now prefers Impact over her regular pediatrician! The location is not only convenient but the office was very clean.

Even though they were overwhelmed with patients, the staff was exceptionally kind and thoughtful. Stephanie, who was manning the front desk, was engaged with patients, answering the phone, as well as providing information to the back office. But despite all of this, she was very kind and helpful.Poonam took my vitals, administered a Covid test and did my intake. She was so absolutely sweet, kind and compassionate.My provider was PA Tula. She, too, was very very kind and engaged. Despite the fact that they were really busy, she spent what I felt was the exact right amount of time listening to my concerns and ensuring that she had the proper medication prescribed. In fact, she came in and had meds that she plan to prescribe, but based on our conversation she ended up changing that… I was happy that she was very attentive to what was going on.No one likes to be sick, but if you are an urgent care is your need, I highly recommend NextCare Urgent Care.

Glad I went there, thought I had sinus infection, turns out I had COVID, my first time, the staff was very kind and helpful.Thanks to the doctor I was able to receive the antibody treatment the same day. THANKS ALL FOR EVERYTHING

Great team! Awesome service, very thorough and professional! From the front desk, to the medical assistant and the doctor who saw us! This visit was exceptional! I won’t waste my time going back to our assigned clinic (TRICARE).

NP McGee was great. Very compassionate and understood the problem and challenges. Great listener and effective care provider.

The Dr was really nice and you can tell they are understaffed. My issue is the 2 hour wait time to even be seen and being called to answer the triage questions three times because of being bumped down the line. People who got there after us who were storming around upset got treated and were able to leave before we were even seen.

Staff was superb. Took very good care of me.

Went in today from riding go carts my daughter hurt her shoulder. Jillian was amazing! She was helpful, professional, and I had to explain the situation on a sticky note to her so that I wouldn’t make my step daughter uncomfortable being that she has only been living with us a month and we’re still getting her situated. She was understanding and went above and beyond definitely eased my mind bc I was a bit of a nervous wreck. Dr. Martin was amazing as well he got her something for pain quickly and got down to the problem. This is by far the best urgent care I have ever been to and I’m happy I found it.

I came to the clinic back in December and have nothing but great reviews. Everyone was just perfect from the front door to the doctor. Facility is new and clean. The wait wasnt long. Carlos and Tamika the unit secretaries, Sara the RN and the LVN were SO sweet. Dr. McGee and Dr. Belcher were awesome to work with as I had to make multiple visits. I loved their sense of humor. Sorry for not remembering the nurse (LVN) name... Keep up the great work👍💪 I will definitely return if need be in the future. Thank you!!

Office visit was great. Very professional.

My healthcare is primarily via the VA (disabled vet) but can access VA affiliated urgent care. Impact Urgent Care was the top listed for my area and Im really happy with the care and service I received. The staff is friendly, the Doctor really listens and is very thorough. You can tell that they actually care about the patients and getting you in, out, and home as quickly as possible.If you need urgent care in North San Antonio area (Timberwood Park/Stone Oak) I highly recommend them!

Excellent customer service. Quick, easy, and to the point. There are no red headed step children at this clinic. Everyone is treated very nice!

First time patient , was in San Antonio on vacation when I developed severe double ear infection. Booked an appt online and waited for over an hour to be seen despite no other patients in the clinic and experiencing severe pain. They kept telling me just a couple more mins while they “get my chart ready” When they finally took me in the staff was very nice but no explanation for the wait. I returned the next day as I was not getting better and my other ear had swollen shut. I could not hear at out of one ear at all and all they did was switch my oral antibiotic and give me ibuprofen. I ended up going back home the next day as I was still getting worse, and I ended up in an ER with severe pain and fever and edema , half my face and Neck was swelled up like a ballon. The doctor in the ER said that I had an outer infection and that I didn’t need the oral antibiotic but had to finish it since I had already been on it for two days. He gave me a steroid shot, put an ear wick in to administer ear drops because they were so swollen the medicine could not reach the infection and he gave me an actual pain killer. I was better within hours. So after not sleeping and being in severe pain for almost 3 days , wasted time and money and ruined my vacation thanks to Nextcare not doing their job.

I GOT THE BAIT & SWITCH, PAID WITHOUT INSURANCE $$$. THEY CANT BE TRUSTED! MY VACATION TO SA, TX HAS BECOME A NIGHTMARE!! They had good reviews so I made an appointment. They were quick to tell me their doctors could help with the prescription I needed. Im from out of state an needed a local doctor to prescribe medication because the pharmacy wouldnt take my written out of state prescription. The doctor said she needed two things to take over the prescription and she was thorough, very nice, she assured me it would be done right away because I ran out of the medication the next day. I was so RELIEVED! I PAID WITHOUT INSURANCE $$. I had my doctor send his notes and a copy of my ID. My doctor had the notes there by 10am the next day which was WEDNESDAY 10 am. I sent my passport picture 8am same day. I asked for a confirmation they received it but no response. I didnt want to be a pest, wanted to be patient. So I waited until Thursday and nothing. I tried to call the phone routed me to voicemail. So I left an additional telephone voicemail asking for information. Thursday passed, nothing. Friday I pressed 1 to make an appointment just so someone would pick up and AGAIN ROUTED TO VOICEMAIL. Left another message reminding them I got them what they needed on Wednesday, now out of meds for two days, and its FRIDAY, HELLO? its Saturday and still no return call, no prescription sent to pharmacy. I feel like I got the BAIT & SWITCH.THEY GOT MY MONEY AND HAVENT DONE WHAT WAS SAID BEFORE I paid. I was completely up front on what I needed before I made the appointment. Yes, we can help you with this. Im visiting from out of state and my vacation to San Antonio has become a NIGHTMARE. I had the paper prescription, my psychiatrist sent his notes, I sent my ID. WTH. THE EMAILS WERE CONFIRMED, SENT NOT RETURNED! Ive been on this medication since 2009 after extensive testing, 2 days of tests. I didnt ask to need this! I told the doctor I went off the med for 3 months starting July 2020 and I lost my job of 2 years, it was horrible. SHE ASSURED ME SHE WOULD TAKE CARE OF EVERYTHING AS LONG AS I SENT MY PICTURE ID & MY DOC SENT HIS LAST NOTES! (๑´̥̥̥>ω

Terrible experience today. No provider and inexperienced staff. Usually very good service, hopefully not indicative of future appointments.

Wait time was long, but it was a Saturday morning during flu season so I probably should have expected it. The doctor was very thorough, kind, and took his time while visiting with me and my 3 month old. I would recommend, but expect wait time as with most urgent care facilities. There is also an option to check in online.

Great service. The two gentlemen that helped me today were professional, courteous, friendly and knows what.they are doing. I booked online and they called me back to confirm my appointment. They had established a process that I think works well in this current environment that were in. Thank you for your service.

Good experience, got checked in immediately, very short wait to be seen, staff very efficient and the physician was attentive and very informative. Treatment administered promptly and I was out of there in about 30 mins.

Clean friendly waiting room. Saw my son right away and doctors are very experienced. The woman that took my sons vitals did a very good job explaining everything so he wasnt nervous. Especially with strep test.

Came in at 7 o’clock in our before closing with all four of my children. Even though they were closing soon they still took the time and stay two hours late to check all my kids and get the help they need. I had previously in the week went to a different urgent care and was told that the issue was just a common cold. But come to find out it was actually much worse than that. The provider Manuel Galan and his team truly helped my family! Thank you guys so much for taking care of my babies like your own! We will be coming back when needed!