Mercy-GoHealth Urgent Care

Definitely recommend this location. I made a same day appointment online before coming in. Once we got there they had us in and out and had my daughter tested and diagnosed with strep throat with in 10 minutes . They were also super patient with my daughter because she always has a lot of anxiety at the doctors office . Thank you guys!

Easy to set appointment online & got right in without waiting. Entire staff was friendly. PA was knowledgeable & thorough. She listened to me & gave me a diagnosis & treatment plan that has worked. Very clean and comfortable setting.

Employees at the front desk are rude as can be. They will ignore you as long as they can. They dont offer services that are clearly offered on their own website where you save your appointment. Id go elsewhere. Especially if you want a flu shot 🙄

Was in and out fairly quickly and care was great but when I arrived the provider and staff were in the lobby discussing financial life decisions while I waited to be seen. It was not a matter of finishing their conversation…they continued it while I waited. I felt this was not only unprofessional but also lacked customer service.

Can’t speak to the care of the provider, as I’m still waiting. But here’s what I can say.Woman checking me in got half my vitals entered before calling me Scott. I’m not Scott. I hope he’s ok.Waited 45 minutes in an empty lobby, now 35 in the exam room waiting for Dr Lopez. I’m wondering if he went to lunch.Assume it continued poorly. I’ll update if anything good happens.

Easy to schedule but decided to just walk in. As a returning patient I entered information at the kiosk, processed in and was seen promptly. I told The nurse practitioner I was Covid positive based on the home test I had taken and after an initial examination an Escipt was sent to the pharmacy. Pretty simple and no long delays. Can’t ask for more

My experience was very good, hardly any waiting time. The Drs assistant was very friendly as was the Doctor. I would definitely go there again and other people about it.

Went in for a Covid test. Negative. After I returned home, my friend saw me struggling with throat and nasal pain all day. She asked me, did the nurse practitioner test you for a sinus infection and give you an antibiotic? No. So I called up there. Waited 30 min for a call back. Then drove up there. She didn’t offer to test me for the sinus infection and said, “It’s viral, your just going to have to let it get worse for a few days and then we can treat it.” No script for me.Just read one of their google reviews by someone claiming to be a past employee there who said they get bonuses for not writing prescriptions. Thats exactly what they did to me.Let the patient get sicker and they will be a repeat customer? It looks like a tough, painful few days ahead.

Overall, the visit was good; it took care of my problem in a short time. Check-in, however... I was required to check in via a link on my phone. All went well until I was required to verify my date of birth. Mind you, I didnt have to type in the numbers, just pick from a drop down list. I did so. Pressed verify ... and it replied date of birth is invalid . Invalid? Its my birthdate. From their menu. How can a birthdate be invalid? Anyway, the nice desk lady ( thank you Cindy) got me checked in. Happy ever after.

The caregivers at MGH Urgent Care are always very considerate and professional. They know what to do and do it well! Since I can rarely get in to my regular PCM, I turn to Urgent Care for those issues that just cant wait.

I’m never going to any other urgent care this location this Mercy location has better doctors. They’re more diligent. Then some of the other locations.

Absolutely a horrible place to work for. Specifically, Dr Gomez as the assistant medical Director is extremely intimidating and I would even go as far as saying bullying. Unfortunately, the upper administration has no idea does not do their own research. Bonuses for the staff are based on NOT overwriting antibiotics and steroids, yet when patients complain and write bad reviews about you (about not getting the antibiotics/steroids) the same company does not support you and condemns you for “bad reviews”. They do not support their staff when they are mistreated by the patients. Specifically, when patients come in verbally assaulting you and calling you curse words throughout the clinic, the situation gets turned around on you as the employee. I would Never recommend working for this company as they do not support you as there employee. I personally saw someone get fired from there almost every month. Shame on you, Mercy. Shame on you, Gohealth. Shame on you, Dr Gomez!

I absolutely LOVE the whole MERCY team from the ER, Hospital, Urgent Care centers, primary physicians, etc. One of the things I really appreciate is their high level of consistent care amongst their staff throughout their system. It took me going to a new Integris ER location (there was a 4 hour wait on a weekend for Mercy Memorial) to realize the level of care with other networks aren’t even on the same planet. I’ve told my husband no matter how much pain I am in I would NEVER go to anyone other than Mercy.For this particular visit, I had wrenched my back and had been in pain for several days. I decided to check out the Rockwell location to see how they compare to the ER. I was pleasantly surprised. Getting in and out was very easy and the staff pleasant. Once again the Mercy standard delivered! Yes, quite often the ER is very busy but there is a reason. If you want the best care you have to go to the best! And now that I’ve tried them out, I wouldn’t hesitate to go to one of their Urgent Care locations.

This particular clinic is very good. Check-in online, while not required, speeds the process immensely. The staff here, from receptionist to nurse practitioner and techs, really work to make your visit comfortable and efficient.They can x-ray injuries, diagnose illness, and determine what kind of rash you are scratching.

Ive been to this location several times and actually had very positive experiences so thought nothing of taking my husband in because he was having some chest discomfort and just wanted an EKG to look at his heart rhythm to determine if it could be something more. They immediately turned him away and told him to go to the hospital. So with nothing done we left and he went to the hospital (thankfully nothing was wrong). We now have a 24.00 bill and a shock and awe at the fact that despite not even vitals being taken and him not being seen they still somehow managed to bill the insurance company over 200.00! There isnt even an EOB that says anything was done to constitute that ridiculous amount of money. I had a few experiences with Mercy lately and I will never go to a Mercy clinic/hospital again. If Im in pain and dying and laying outside of a Mercy anything I will crawl, scoot whatever to get somewhere else! These people are greedy and they dont care about you or your family just profit, profit, profit! Plus by now Google should allow you to leave negative stars if not negative 0! Leaving them a 1/2 star is better than 1!

Having been prescribed a Z-pack and an antihistime nasal spray I am starting to feel a lot better. Thank you to the doctor that saw me (I am sorry, I do not remember her name).

Easy of making an appointment and available hours, save my spot is great, ease of location(s), short wait, friendly professional staff, and great clinicians

Mercy is always full of carrying, nice people. I feel like their staff is very efficient and they genuinely care what they’re doing. It’s a very a Christian based company and you can tell by their actions. I use Mercy for everything!

My initial experience was horrible. But I have been back a few times since and the doctor that wasnt good, hasnt seen me again but the doctors that have, have been very understanding and helpful.

I love this site! It’s clean and tidy. The crew is the most professional and the Drs aren’t afraid to prescribe what you need to feel better!!!

Didnt have to wait long l, my PA was very kind and really cared about what I was telling her. The nurse was great too.

As always, the care and service here is exceptional! I’m so glad medical care is available quickly when needed. The nurse practitioner Ellen is great!!

Very professional and extremely time efficient. This is always my go to for urgent care or annual physicals .

Easy to schedule. Most of all, the best care I’ve gotten from an urgent care.

This location is amazing! We have had to go here twice in the last few months for a sports injury. We chose this one because they have an xray machine. Usually these kind of places aren’t very friendly and just want to get you out. The receptionist, and the nurse were so nice both times we went. I appreciated not feeling like they were just rushing us out.

Zero wait time. Seen and treated right away. Feeling tons better!! Thank you for your prompt service and care!

If you are trans or gender nonconforming and the name you use is different than whats on your idea or your legal name DO NOT COME HERE. I booked an appointment online and did my paperwork online. I am nonbinary and scheduled my appointment under my preferred name, which is different from my legal name currently. When I checked in the receptionist thought it was appropriate to call out to me from the desk instead of asking me to come up to the desk and asking me quietly why my name for the appt was different than what was on the paperwork. Ive been to many different drs offices and urgent cares since Ive changed my name and I have NEVER had this happen. I understand the confusion, thats not an issue, but we live in a state where it is dangerous to be gender nonconforming or trans and if the wrong people had been in that room she could have put my life in danger. Not only that, but after I told her that my legal name is X but I prefer Y (not putting the actual names for privacy/safety purposes) she not only asked me two more times the same exact question to which she received the same exact answer, but she proceeded to call me the wrong name (my legal name) throughout the entire process, as well as the NP who saw me. Overall the experience was very uncomfortable and unwelcoming. If I could give it no stars I would.

Patrick was great, he knew his stuff had me sold at the word fiber.

I recently had an unfortunate experience at this urgent care facility. I had a cut that required immediate attention, and I expected to receive proper treatment. However, the staff at the urgent care didn’t provide the correct treatment, which led to further complications. I eventually had to consult a surgeon to address the issue. I was quite taken aback by the provider’s response during my visit. They simply brushed off and suggested I take ibuprofen and move on. This casual approach to a serious injury was both concerning and disappointing.I was disappointed with the level of care and expertise I received at this urgent care center. I would recommend that the facility reevaluate its procedures and staff training to ensure that patients with injuries receive the appropriate care.

I am not the type to leave a bad review, but Ive had two bad experiences with this location. The first time the doctor was rude and did not listen to me. Today, I called to ask a question and the lady was obviously annoyed and then hung up on me before answering the question.. it was just to ask if they would see my 2 year old.Anyway, do not go here.. the one on MacArthur is much better.

Don’t go here-Ugh-for many reasons. The receptionist was wearing, I kid you not, striped pajama pants, and a pajama shirt-not scrubs-which was very weird. They charged my card $50 when my co-pay, according to their text confirmation and my insurance card, was $30. After it was charged it, they refused to make it right. They tried to say the insurance company would reimburse me-and that’s a big nope. So, I paid nearly double my co-pay to these jokers. Doctor was strange to say the least, and prescribed 2 days of medication for a condition that needed much more. Had to visit another clinic a couple days later to actually be treated. What a waste of time and (EXTRA) money for NOTHING.

I am presently standing in the office of mercy go health urgent care located at 8500 North Rockwell Suite A , the staff including the PA Lauren Donaldson are refusing my 15 yrs old daughter service for severe vomiting and diarrhea.The staff informed me that its to close to closing time and she should come back tomorrow

This is probably the most efficient Mercy Urgent Care Ive ever been to. I was seen at the exact time of my scheduled appt. NO WAITING! No one was waiting in the lobby in que. Dr.came in right away, did examination & called in a prescription for me that was ready in less than 10 minutes. And people were coming in to be seen & were being checked in right away. I dont want to go anywhere else.

Couldnt get into my primary care physician, so I got on the website and booked an appointment. It was easy, and when I arrived, I checked in on kiosk and was taken back within a few minutes. The RN and the PA were very kind, professional, and efficient. I would feel very comfortable returning to this facility in the future if needed.

The staff was courteous. And Cory Young, FNP was very nice, had good bedside manner and asked if I had any questions. First time at that clinic, definitely will recommend.

This place is amazing. Such nice friendly staff. We got right in and even 15 min early. We did call and make an appointment they sent a link for me to fill out the paper work and checked in at the keypad.Zero issues. We will make this our go to for urgent care.

I was able to get in really quickly. Facility was clean. Staff was very nice.

Good service. Not sure diagnosis was accurate since Ivstill suffer the same symptoms a week later

Cindy at the front desk and the NCP Kruger were wonderful! They treated me with respect and diligently tried if find the cause of my symptoms. They really listened to me!

They identified my problem quickly, and were very courteous and friendly. They also showed concern, and gave me a prescription which I immediately had filled at my pharmacy and began taking.

I came in to be seen regarding my positive home covid test (6th day of having covid). Was seen fairly quick and was told I had already passed the 4-5 day time frame to take Provolax for it and would need to let it run its course. Doctor and everyone was helpful and nice. I will definitely come back if needed in the future.

Nurse barely looked at me said nothing was wrong and to go see a different doctor and left the room. Was not worth the co-pay

All staff members treated me with kindness and were welcoming. Divya Joykutty is an excellent provider. She was compassionate and listened to my needs as a patient. She was proactive and solved the problem I came in for.

Do NOT waste your time and money at this location. They cant even do lab work. All they want to do is test for Covid.Gone twice both times wasted time no help, says take two-three weeks to get better.Not a medical facility just a covid screening.Skip this location!

Care was good, but had to wait approx. 1 hr to be seen even though I had made an appt. Understand they cant predict how busy they will be , but need a back up plan for help when appts are so far behind. I was unable to get my prescription filled.

Loved my experience here! The building is beautiful, the staff was super friendly, and I was in and out in no time! I saw Rory Brewster who handled my issue promptly and efficiently. 10/10 recommend this urgent care location!Edit 11/2: I returned to this located because my issue was persisting and they stop accepting walkins at certain times. Their closing time was 8:00pm and I got there at 6:50. Just FYI for anyone needing a late evening urgent care.. might call ahead

PA Elder was fantastic. I so appreciate his friendly attitude it certainly made having to be seen a little better.Being in a busy part of town, the slots fill up quick. Walk in will always be a bit rough and wait but when I reserve ahead I’ve never had to wait.

I go to Mercy Clinic here in Yukon where I live. They were closed theyre after care clinic was closed so I went to the one on Rockwell. I called and I got right in. They were all friendly and concerned about me and how sick I was. I have a sinus infection. They were very thorough everyone was kind. The doctor changed all of my medications up. You put me on 50 mg of prednisone, Capron DM cough syrup. He changed my Zyrtec to Allegra and my Flonase to asterpro. I can already tell the difference Ive been on my medication 3 days and I know that I will not have to go back to the doctor because Im already so much better. Your facility was clean and the people were friendly very good to me. And the doctor made me understand exactly what I needed to do. Thank you all so much! I will be telling my friends and family. This place is awesome.

Went into this location because it was the closest to me and was having an allergic reaction. As soon as I walked in, the front desk asked if I had saved a spot, I let them know I had not, but I was having an allergic reaction and my throat felt tight and hard to swallow. They advised me to check in and wait. They had me standing there waiting and then wanted information before they would take me back there and then when I finally did they wanted to fill out more information to then proceed to tell me that I probably should have gone to the ER. I told them I did not know where one was and that they were closest to me is why I came there. I Let them know it was starting to get worse and I asked them if there was going to be anything they could do and was advised they did not know and that is why I should have gone to the ER. The doctor finally came in and told me that I just needed to go to the ER yet again, I then asked why when I walked in and told them what was going on they didnt just tell me that so that I didnt waste time. They just said dont be mad at them and walked me to the front. I will never go back to this location, it came off as if they wanted to make sure they have documentation for a visit to charge me even though they knew they could not do anything.

Today I went today Mercy due to symptoms I was having. Clearly I had some type of infection and not the common cold she diagnosed me with. She had no empathy at all. She literally was in the exam room less than 2 minutes. A common cold does not have chills, fever loss of appetite amongst other things.She also told me my cough would last up to 8 weeks. I have never known a common cold to last that long. She acted like I was bothering her. I ended going to another urgent care and was told I have viral infection not a common cold. So now I had to pay another co pay due to the PA not addressing my concerns. I would not recommend this urgent care. I am very disappointed.

This place doesn’t even deserve one star, they were RUDE AS HECK! NEVER WILL I come back again!!!! Don’t join the medical field if you can’t be nice:)!!! I walked right out, couldn’t even get past the young girl at the front being rude!

The worst experience ever! They charged me $125 just to make an appointment. I’ve been having flu like symptoms and wanted to get some medicine. Once the doctor came back in the room she was in the room for literally 45 seconds!! Told me I was negative for flu and to get rest. I’m still sick a week later and just realized they sent me another bill for $131.00! They literally charge $7,860.00 an hour at this rate!! I will never be going back to this place it’s a scam to take peoples hard earned money! Now I’m out of pocket $256.00 and still no relief! Stay away from this horrible place!

Great place if want a quick and thorough medical visit. Nurse practioner made the visit as comfortable as could be.

Kathryn Walenz was hands down the BEST PA that I have ever had the pleasure of dealing with. The nurse, and staff were equally as great. I spent a majority of my time with Kathryn, and I cannot express how wonderful she was in every aspect that you can imagine. I will literally change my primary care provider, and use Kathryn exclusively. Thank you a bunch Kathryn, staff, and Mercy! I appreciate you more than you know!

The staff was amazing! The front desk clerk was friendly and efficient and Rory was so good with my child. He knew just what to say to get her to relax. It was VERY clean. We got in and out quickly. We will be back for sure!

I always visit this Urgent Care Clinic when I have a medical need that is after doctors hours. I have always received Great Care! The staff seems very knowledgeable and Very Kind.

This my my urgent care go to place. The doctors, techs, and staff working there ate always efficient, thorough and kind. They listen and address/answer all my concerns and questions. Highly recommend!

I ended up in the emergency room they did not swab me properly or enough for Strep my whole throat closed off and couldn’t breathe they gave me an antibiotic that did nothing instead of keflex something strong because the condition of my throat was bad. The hospital confirmed strep immediately and told me how sorry they were cuz I was panicking I couldn’t sleep and had been on this med for 5 days. And paid 50.00 too not get any better which I didn’t understand that either since my deductible is met and my out of pocket

Everyone was nice and Ellen (doctor) was down to earth and made me feel like a person.

10, already have recommended to a friend. Lacey listened to me tell her my symptoms, & seemed to really care about helping me feel better. Which I did shortly after I took the Rx she prescribed. Glad I went.

I made an appointment online and was able to be seen in less than 20 minutes from the time I confirmed the appointment til I reached the door.The staff is courteous, efficient and knowledgeable.The unit is led by a very highly skilled APRN who quickly diagnosed my illness and ably prescribed the proper treatment.

Did a walk-in on a Friday afternoon around 1:15 pm. They said there was an 1 1/2 to 2 hour wait. I asked if we could leave and they could call us when it was our turn. Was told yes that was fine. Waited until 5:15 after getting no call and gave up. Who runs a clinic this way? Like they just forgot about us.

All people were sensitive, kind and efficient

Rude Receptionist horrible service with a two hour wait time, the only thing I wanted to do was urgently get away from there. Not worth the stop call variety care before you stop here.

Rushed me through to get me out faster. Didnt really spend the time to make me feel like I was being treated. I spent a $65 co-pay to be told what I already knew

Doctor and front desk were nice and welcoming, but if you arent equipped to run tests then why are you allowed to call yourself a clinic? I just spent $150 to be told that I need to go see a doctor. The doctor barely even looked at me. I was told that they have no way of knowing what is wrong with me without running tests. They dont run tests at this location, so why bother? They did give me a COVID test, even though I didnt want one since my symptoms had lasted two months. Big surprise I didnt have COVID. Then a week later... I get charged an additional $78 for the COVID test. I was told it was $25 and was charged $25 at point of service (No actual service) and then charged an additional $78 a week later. I strongly advise everyone to make sure they dont have your credit card on file and I absolutely will never go to a Mercy-GoHealth Urgent Care clinic again and will strongly advise anyone I care about to do the same.Update: Its August 18th and I was told three weeks ago that my money would be refunded in five business days. I still have not been refunded. This morning I have called twice and both times they hung up on me (I was told I was being transferred to billing for Oklahoma and the call just ended). Now my calls go directly to voicemail and big surprise I have not received a call back. I am filing a complaint with the better business bureau.Update: This morning on August 24th, my $78 was refunded to my account.Thanks

The staff was wonderful and extremely helpful! The service was fast, yet thorough. All of the members practiced covid 19 safety. The facility was extremely clean and well kept. The bedside manner was well beyond my expectations. i could not have had a better experience.

Friendly staffing. Great NP. Would recommend them highly.

This is going to be long- but i’ve got the time.my daughter broke her arm, and i took her up to this facility to get x-rays done. i am a single mom, and had to miss work for this. my employer is very strict with attendance, and so i had to file for FMLA to get the day off.i got my paperwork in the mail to have mercy sign, that’s all i needed, simple signatures.they wouldnt do it. this could put my attendance with my job in a bad spot, they did not care.honestly, they were very unfriendly from the start.(these were not the same employees we saw when we came in initially)thankfully, my job also thought this was super weird of them, and the ortho office we saw for her cast (who also thought this was super weird of them) was willing to give us documentation. so hopefully everything is ok with my job and my attendance record.but this was absolutely ridiculous of them, and if they’re going to be that weird about signing paperwork- it needs to be stated in plain sight in the front of the building.i would have gone somewhere elsei absolutely plan on taking this complaint further up than just a review.so- people with good jobs that want to keep them- don’t go here if you have to file any sort of FMLA. they will refuse.

I been going to this urgent care for a while my experience was good till this last week when I took my daughter. The lady was so rude and she misspelled my daughters name. Then she turned us down and told us to set another appointment time to come in. My daughter was in the system she has been there few times. The guy next to her was playing with his cellphone. I wont be going back here at all because of the attitudes. I will take my daughter to her regular doctor or emergency room.

Great staff kind fast understanding. Thank you

Very fast and easy! Just wasnt prescribed ANYTHING .... So kind of a pointless visit besides the fact that I got my positive COVID test. If I would have known that I wouldnt be prescribed anything , I kind of dont see the point.... I just feel like there was something that could have been done for my sore throat that Ive been dealing with. I could hardly eat... I had a headache and my ear was hurting. They said there was nothing they could do. otherwise very friendly, very fast. I would recommend based on the fact that it was a very easy and fast process!

Came in as a walk in and was taken care of instantly.The staffing showed great concerned and was very compassionate about my condition and answered any and all questions pertaining to my wellbeing. Im very grateful that theres is still people willing to risk their health to treat others in this time and age. Wonderful job getting me back on my feet and on the ground instead of under it. And May God continue to bless your hands and souls !!!!!!

My daughters pediatrician recommended me to take my daughter here for her 3rd dose of a rocephin shot due to it being Saturday and her office is closed. They were very rude and refused to give my daughter what she needed even though her doctor sent her here with a note. When I was in the middle of asking a question the lady hung up on me. I will never choose to go there and would not recommend anyone else to go to this Rockwell location.

The provider, Ellen was fabulous! We were in and out so quickly! The facility was sparkiling clean. Braden , our tech was so kind and gentle with our testing. We would recommend this place to everyone !

Another bad experience with Mercy urgent care, I came in with COVID symptoms and was not given any tests at all!! Very disappointed in the doctors lack of care or concern for patients. Over 10 years ago I swore to myself to never go back to a Mercy urgent care and here I am feeling like a fool.

The receptionist was very kind. The wait wasnt too long, and all in all service was great. But the best part of the experience was skipping signing any paperwork by filling out all my information on the phone.

Best place to go !! They care and listen to what your saying !!!

Rory, Erica and oh my goodness I forgot the other young man’s name (dont tell him😅)they were so awesome! Ive never felt so welcome!! Their Covid rapid test was quick and painless too! LOVED THEM…My new favorite urgent care!

Misdiagnosed TWICE. First time I was told I just had swollen throat and ears. She gave me no antibiotics or nothing. I go to my pcp and i have double ear infection. Second time I go in barely breathing and the doctor says I’m fine it’s just congestion, no medications given. I go to the ER the next day because SAME I can barely breathe and I’m told I have multifocal pneumonia and put on breathing treatment and 4 medications. I don’t recommend this UC at all. These NP’s and doctors definitely don’t know what they’re doing.

The staff is professional and although you can walkin its easy to schedule online so you dont have to wait.

Heard about this clinic from friends that were treated for covid. Convenient for those who have a mercy portal. Interesting how your ongoing treatment is on a monitor screen in front of you. A little bit of a wait time, but staff is cordial and knowledgeable.

Shay is awesome! It is very rare nowadays to find Healthcare workers that arent burnt out and unhappy. She is an exceptional and enthusiastic Xray Tech and deserves recognition. She made the visit so easy and I would recommend this urgent care to anyone. They have an xray machine so bring the little ones for a great experience with Shay!

I made an appointment the day before. Filled out my paperwork the day before. Got a timely reminder of my appointment. Was seen on time. In and out. Loved it!

For going in for a COVID test that I was terrified about I was treated very well and they calmed my fears. They had some computer issues but they handled it well. Everyone was great and thankfully its just some URI, so I got some meds and Im feeling much better! Being able to reserve a spot online and then they have your paperwork ready makes it faster for everyone. If I have to visit an urgent care again I will most definitely be going back to that one!

DO NOT WASTE YOUR TIME GOING HEREThe front desk guys and who were also techs had great attitudes for how over worked they were. The provider was the worst. I came in with a 3 day ear ache in miserable pain, just hoping for IM or oral antibiotics, prednisone . The provider prescribed me THE SAME EAR drops that I already was taking (and making my ear infection worse) I explained that to them and they diverted my needs and walked out with no help! Barely looked in my ear- and said I had a minor external ear infection but they could not see because my ear canal was swollen shut (how would drops work then?) the only other assessment they completed besides looking in my ears were lung sounds that they listened to over my purses straps ( whattt!)I am not one to complain or want to say anything mean but they left me crying and in awful pain the whole weekend. I wish that for no one.Fun fact I went to an ear specialist and was diagnosed Labyrinthitis- a deep internal ear infection. Do better for people; not leaving them in worse/ same condition to suffer because you were the only option they had at the time.

My poor little guy was not feeling and they were so booked but, they got him in. The Medical Assistant Ms. Stormie was so nice and and very kid friendly. Rory was the Nurse Practitioner and he was very kid friendly as well.

The whole experience of going to mercy go health urgent care was fantastic.. from the time I got there to the time I left was so fast it was great when you dont feel good.

I got right in at my appointment time and everyone was very kind and attentive. They were very thorough and I feel like I got the right diagnosis because of that. All in all, a very positive experience.

The staff did a wonderful job. Especially with how busy they were. My daughter is always nervous at the doctor, but they were so patient and kind with her anxiety.

Everyone was courteous and thorough in listening to me and examining me.

This place either needs to Fire everyone and start fresh or close down bc the staff is unprofessional, disrespectful, and clueless. Very over priced for medical care that wasnt even given. Its a bill Im not paying bc I refuse to pay for service that wasnt provided. I had to go to another urgent care as soon as I left this location, was charged almost half of what Mercy charged me and I actually got checked & was given antibiotics.

Last week, I had an allergic reaction to a shot. My symptoms were a tight chest and wheezing. Someone who might have been a PA (before I even checked in) said that my symptoms could be very serious, to go to the ER.All I needed was an inhaler. I know because I used to have asthma, so I know what it feels like.I appreciate the staff trying to be cautious, but I recommend next time that they ask a few more questions before turning someone away.

Lady at front was as rude as she could be. We have been here at least 5 times.Before they have absolutely wonderful but this one lady needs to work on her people skills.l would get rid of her if I was in charge immediately

Very quick and efficient, very friendly... all three of the people that I saw. From the receptionist, then Mariah the PA, and then Sam the doctor. Sorry I cant remember they receptionist name. But everyone was wonderful and so friendly.

Showed up ten mins before they closed no one there both ladies at desk stated the had ppl inline unless i was online i couldnt be seen.

Efficient, professional and friendly staff. Quickly dealt with my issue.

Very quick 10 min in and out!

They were friendly, professional and knowledgeable. It is a nice facilityand it was a seamless experience.

Very limited wait time. Professional, yet friendly doctor. Very knowledgeable and willing to discuss the problem. Efficient system.

I met three different people and each one of them were friendly, professional, informative, understanding, compassionate, forthcoming, and helped me understand every task they were performing.

I brought my handicapped daughter in mo.d you she does nor walk or talk and jas never had an I.D and they absolutely would not see us they sent us away with her being super sick and a high fever we will never be back.

Good service but over priced. Got a strep test a few months ago for $300 and $150 after tax. Just went to a different urgent care and did the same thing for $30. Please be upfront with the riduclously high pricing.

The two ladies at the front were extremely rude and wouldnt take my young child with a pounding ear infection in tears because they didnt want to do their job because they closed in 20 minutes. A 5 year old with a sudden pounding war infection and those ladies could care less. Totally disgusting.

The Doctor and Staff were nice, patient, and welcoming. I had a good experience

They were very efficient with care

The most efficient experience I’ve ever had in my life with an urgent care. Clean facility, friendly staff—they had me in and out very quickly!

Ive been to this location Rockwell and NW Expressway twice this week for COVID testing for me and my family. I know this climate is stressful for medical personnel but they have always made us smile, had great attitudes and made me feel better about the care me and my family received.

I was there at 8am. They took me back to an examining room almost immediately and ran tests that found I had Covid. The nurse gave me instructions to quarantine for 7 days.

The staff were very friendly and helpful, and the atmosphere was clean. I went in for a Covid test and even tho it tested negative, they were helpful to give me advice on things to help my symptoms.

They were very professional and made me feel comfortable. Sometimes when you go to a urgent care, the staff appears impatient and insensitive. But not here :) Thank you!

Clean, comfortable place. Receptionist was friendly. The Nurse Practitioner was very knowledgeable and helpful.Good place to go to a Convenient Care visit.

Arrived 5 hours before they closed and they said they didn’t have time to see my sick 6 year old who had a fever all day.

My 3rd visit..Each time was a very relieving experience..I would 100% recommend your facility to my friends & family members..The location is near my home & made it very convenient..Staff was friendly & the atmosphere was pleasant...Big Smiles to a happy customer..👍👍😊😊

The person at the front was nice amd professional and I really appreciated that he did not mind if I waited in the car. The nurse practitioner was great and I appreciate the information she gave me.

I was in and out in 15 minutes. I didn’t have to wait an hour+ to see the doctor. Everyone was very friendly.

Rory was AMAZING! The nurse guy (didnt catch his name) was HILARIOUS! It was just a great experience all the way around. Quick service

Very friendly and professional staff. I would recommend to everyone! Prompt visit and exam!! I will be back!!

Short wait time, friendly nurse, good knowledgeable doctor had me in and out with the prescriptions I needed for recovery

Really appreciated the care from the initial checkin to the PA who addressed my issues. Caring, patient & very thorough.

Very helpful, filled out Information and let me bring my ESA dog with me! Love you guys!

Appointment was easy to schedule & wait time was minimal. Great urgent care!

Very professional, personable, and fast service

Quick and efficient appointment. Labs completed and medication ordered to pick up at Pharmacy. Excellent!

I just wanted to Thank Victoria for helping my Husband get seen by the doctor today after the lady at the front desk was rude and didnt seem to want to help . I really appreciate Victoria.

Staff members were very nice helping me through a virtual visit.

My treatment could not have gone better.

Went in for some pains, and the whole process took faster than expected, but was very thorough. Staff was very polite and Rory was very attentive and caring.

Great location. Fast and easy to get in and theyre always very nice and helpful.

Appointment was at 10:45, and I was seen at 10:40. The staff were all very friendly, efficient and knowledgeable . Will definitely use them again.

I visited Mercy a day after I found out I had COVID, the staff was extremely courteous and respectful with my anxiety and concerns, nurse took my vitals and the dr answer all concerns And went over asto what to expectI was relieved when I left the clinic.Thank you so much!

I always get in to see the doctor quickly here and staff are always super friendly.

So far so good. Guy at Front desk is awesome on 8/19/21. He went above and beyond which is more than I can say about the one on MacArthur and 122nd.

The ladies at the front desk were kind and knew what to do.Ellen was understanding and great.I will be referring others to this place…

Scheduling online was easy. The staff were all friendly, safe, and patient. They took good care of my baby.

My favorite of course would be the front desk.... I think her name is Cindy. Loved the Provider... I felt safe... taken care of

Rory and the rest of the staff were amazing! They took such good care of my daughter and helped put me at ease.

The PA Haak did not listen to me. She did not recognize my shortness of breath and asthma problems. Asked for prednisone and she denied.

Knowledgeable staff and doctors.Pleasant experience and recommend to anyone else who is looking for medical care.

The online appointment setting was terrific! Fantastic patient care!

Everyone is always nice and awesome!!

This place is the best! Everyone was so friendly and professional! Checked in online and got in right away.

Quick, friendly, and reassuring! Gave some much needed fast relief until I could get to primary care

Very friendly staff. Appreciate that the doctor reviewed my prescription list and took the time to figure out what work for me.

Super friendly and knowledgeable staff. With the save your time slot - it was super quick. Exceptionally clean office too!!!

Nice place to go if you need Urgent Care! Fast clean and Helpful.

They were kind, They were quick , they were friendlyIm feeling so much better now thanks to their accurate diagnosis

Kid friendly urgent care. They got us in quickly as walk ins and were great with treating my toddler.

Great doc and great nurses

They were all very professional, courteous and helpful. They explained what they were doing so I could understand it. They were willing to answer all of my questions.

Outstanding. Ability to schedule meeting, friendliness & efficiency of staff a plus! Pre-registration & appointment time.

Long wait after check in with scheduled time appt.

Had an appointment for foot xray and received excellent, quality service from the front office staff as well as the Nurse Practitioner.

The staff is compassionate and patient. I was impressed with how quick and understanding they were with our concerns.

It was quick, but thorough. Staff was extremely friendly. Checking in online helped speed up the process.

The staff was very kind and understanding. They heard what I was saying and made sure to help me find a solution so I could feel better quickly. Thank you!

My experience was very caring and thoughtful care for there paitance thank you very much

Previously I’ve nothing bad to say about this urgent care. Today I walked in to have looked at for and URI and they said only by online appointments only no slots available for walk ins. What kind of urgent care is that?

Friendly and very fast!!I was in and out in 30 minutes!

Squeezed me in even though I didnt have a scheduled appointment.

Worst place ever. They got my birthdate wrong and I wasn’t able to pick up prescription and their website claims they are a network provider for HealthChoice but they are not certified. HealthChoice paid nothing on this claim.

I am always very impressed with the staff at Mercy Go Health Urgent Care! Would recommend them highly!

My nurse practitioner was wonderful !!! She spent time to listen to me and come up with some medications she knew would help...And they did!!!

Staff was great. My preferred place to go. They always take care of me.

It was quick, the doctor listened to my concerns and I feel like I got the help that I needed

Very polite and professional. From check in to check out. I loved the physician, she is very good and knowledgeable.

Very responsive and a clear path for recovery. Ty...

Courteous, efficient, professional care

Fast Friendly Staff and very clean facility. Scores a 10

Thank you for the friendly service! Everything went as quickly as possible, everyone was so nice, and it was very clean!

Was able to see a health professional in a reasonable time frame and was quickly diagnosed.

I saw one of their PAs today Sam Elder who did a great job. I am now on the road to not being sick and stuff.

Very friendly. In and out within 45 minutes but thorough with exam. Good diagnosis.

They were so kind and helpful! More should be exactly like this facility! Couldn’t have asked for better care!

Fast and friendly service. Would highly recommend for anyone who needs urgent care!.

They got me in quickly and helped me with my issue quickly and professionally.

The visit was quick and everyone was so friendly!!

The front office was pleasant and helpful, and it was easy to get in.

I was told by another location that there was no wait at this location. I show up not even 15 minutes later to be turned away. I am extremely disappointed.

Everyone was kind, friendly and worked well together. I appreciate the care they gave to my daughter.

Very prompt listened and overall not a bad urgent meant urgent

Everyone is always friendly and welcoming. They get us in and out quickly.

The staff was exceptional in their care. Highly recommend

Excellent help, everyone is very kind!!

Staff was very helpful Im not very tech savvy. Was seen within 40 min. By doctor.

Great service and professionalism

Nice, fast, and quality healthcare. Recommend them very much.

Love the friendly staff and also its so convenient to go to since its close to home.

The online checkin was really helpful, and the facility was very clean and orderly

Nurse Practitioner was very kind and efficient. Feel great!!!

The billing department was not helpful in resolving my issues.The doctor was great!

If I nee Urgent Care in the future I will definitely return to Mercy!

Prompt service. Appropriate prescription given with out expensive testing. In my case it saved me an ER visit.

I’ve been here a few times and everyone is always super nice!

The doctor and staff, are absolutely the best. Professional, knowledgeable yet comforting!

Kind people. Clean and had washing. Took time with me. Listened. Explains well.

Friendly staff and great care

Everyone I encountered was very friendly, seemed to care about, and took pride in their work.

Walk in and didnt have to wait very long