HealthCare Express Urgent Care - Moore, OK

My recent visit to Health Care Express was exceptional. The facility itself was spotless, with a comfortable and inviting atmosphere that put me at ease right away. The medical staff, including the doctor and other personnel, were outstanding in their care and professionalism. They attended to me promptly, ensuring that my time spent waiting was minimal. Their efficiency and thoroughness meant I could pick up my medication quickly and at a location that was convenient for me. Overall, the experience was very positive, and I felt well taken care of throughout my visit.

It was quick and easy, received a diagnosis after some chest X-ray, and medication. I shall see what my bill will look like after reading previous reviewers about getting charged as a new patient when it’s an urgent care. Until then, I will keep it at 4 stars. Thank you for the urgent care.

I was welcomed the moment I opened the door. Front desk was super sweet, ready to work and organized. The medical team (3 of them!) treated me respectfully, quickly answered any and all questions. No gaslighting. Yes. You heard me. They heard me. They listened to me. That’s the key.

The PA that I seen had horrible bedside manner. I went into detail about what was going on with my body and my preexisting conditions that could be related to this and he didn’t even acknowledge it and said “Oh, ya you should get some help with that.” And I know the look on my face had to say it all. He didn’t want to help me, he wanted to get paid for the visit and then have me come back and spend more money there. I liked the nurse, she was sweet. I would NEVER recommend this place to anyone who needs help with something that the doctor doesn’t want to spend time getting to the bottom of the sickness. The visit was horrible and left me feeling upset and frustrated because this PA is why our medical system is failing. No care for the people and consumed with greed.

I honestly see them more than my Primary Care Drs because we can never get in. I love making the appointment online. When I show up the super nice and friendly Receptionist has us all checked in. Ive only ever went to another urgent care because HCE was closed. I recommend going there x100!

Waiting room was 92 degrees. Took over 20 minutes to be seen sitting a hot waiting room while having breathing issues. Prescription was not called in as promised 2 different times. Had to call the next morning to get prescription and still as of noon the next day still no prescription

Came in with two sick and got back fairly quickly, Phan was our nurse and he was absolutely amazing! So great with the kids, very thorough, very personable. He made the experience here great!

We have had such great success using Health Care Express in Edmond (closest to our house), but we decided to try using the virtual appointment option this last weekend when my husband had been struggling with lingering congestion and cough. We were so thankful we didn’t have to drive in on a Saturday morning at 8:45 am to receive care when we felt sure it would be a simple Rx call-in.Everything went fine up until it was time to actually pick up the Rx from the pharmacy. I hadn’t received notice the Rx was ready and our pharmacy closes at noon on Saturdays, so I called and they said they didn’t have anything for us.This might have been easy to overlook but we spoke with three different people in the minutes leading up to the appointment and during the short (3 minute) appointment with the doctor and all three of them asked what pharmacy we used!Someone called from somewhere related to Health Care Express prior to the appointment to make sure the medical history they had on file was still correct and to verify insurance.Then we got a call closer to the appointment time that seemed to be the medical assistant checking my husband in for his appointment, and she also asked us to confirm our pharmacy.After the brief virtual visit with the doctor, prior to ending he asked, again, to confirm with pharmacy we would be using.I waited until 11:15 am to call the pharmacy to check about the Rx and when they said they didn’t have it, she encouraged me to reach out to the prescribing physician. Not knowing for sure who the doctor actually was, I called our local Health Express to see if they could help. The receptionist there told me she would have to ask a supervisor about calling the Rx in for us since it hasn’t been prescribed from that particular location.I never received a call back from them but did finally get a call at 11:50 am that the Rx request had been received.Our advice would be to stick with in-person visits if you use this company as the virtual visit bings haven’t been worked out just yet!

Very peaceful and relaxing office. Everyone makes you feel welcomed from the front desk to the back. My nurse was fun to talk to and the Doctor was very caring of my issues. Will definitely be coming back.

Everyone was absolutely AMAZING! Cora is always wonderful! Angela was an absolute ANGEL and even helped me to my car. Phoun was so happy and cheerful and amazing with my x-rays. I hope I got his name right. Thank you so much everyone I GREATLY APPRECIATE YOU!!!! Sherri Hamilton

They were able to get us in quickly without any trouble. We had a short wait time and quick sports physical. The PA was great with my daughter. Excellent all around.

I didn’t have to wait too long to get in. It took quite a while to get the results back but they were very thorough and friendly. The room was chilly. Overall is was a good experience.

I was sure my rt ankle was broken. Even with an appointment I still had to wait. The X-Ray machine was limited. I had to hold myself in a partial sitting position. That was hard the staff was good. The Dr or Nurse practitioner? Not broken. I doubt I well ever just walk in ill. It takes to long.

Went in because I was feeling sick, dr basically said you have a cold heres some antibiotics have a good day. Went back the 2 days later because I had a high fever and a swollen mouth, gums and tonsils causing me to be unable to drink or eat. I was in so much pain i was crying talking to the front desk clerk. The Dr came out to the desk window and said idk go see a dentist in a very rude tone like he didnt care or have the time to even try to help me. I left and went to the ER and was helped properly for what I actually had, that was NOT a simple cold!. Will NEVER return to this urgent care.

Everyone in the office was so nice, as usual! They got me in and out as quick as possible. And I even got some advice on an unrelated problem I’ve had for years! We will definitely be coming back in the future!

All of the staff was very nice and polite and I was in and out fairly quickly. I will definitely be coming back in the future!

Nice facility with friendly staff and quick service. One of the best urgent care visits I’ve had and would recommend.

Received a bill for $382.44 after insurance. They charged a new patient fee of $395.00!! Its urgent care, not a specialist visit. They didnt even want to physically examine, just do swabs. Each test came back negative and then when asked to look in throat, said, Oh, you have strep. So almost $400.00 later, we were almost sent away without a proper diagnosis.

My son was seen timely and efficiently. He was feeling sick and the nurse was attentive and patient. We had a great experience

I could not have asked for a better experience. The staff was friendly and helpful. They listened to me and got me the help I needed right away. The office and exam room were clean and comfortable. I would definitely be coming back here

Cut my finger bad enough fo need stitches.The nurse came in and rinsed and cleaned the wound. Then the head nurse came in and gave me shots to numb the cut . 10 minutes later a was walking out the door with a prescription waiting for me at the pharmacy. Easy peasy

Fast, friendly, and efficient. The online scheduling system is superb. The staff is refreshingly pleasant. The facility is very clean. Overall, a very positive experience.

Got attacked by a dog and needed care fast so I just went to the closest place to me that was open . I was seen quickly after arriving despite not having an appointment.The staff was great: super kind and beyond helpful. The facility was clean and comfortable.

I was in and out within 15 minutes of going in the front door. I had an appointment for my blood to be drawn and she took me to the back very promptly as she didn’t want me to wait in the waiting room, as there was a patient there who was coughing. Very considerate. The nurse who took my blood was fast and so very efficient, as I know she had in the back of her mind the patient waiting in the waiting room. Thank you for being so kind!

Friendly and respectful. Listened to my concerns and symptoms patiently. Very helpful and an overall positive experience.

Very fast & friendly! I drove from Yukon after a recommendation from my chiropractor and I was not disappointed! Will be recommending to others in the area for their health care needs!

Wait time was a little crazy with no one in the waiting room. Staff was very friendly.

It was okay! Quick to get in. Was hoping to get an X-ray of my back. The prescriber I seen ask a few questions and gave me a steroid. Told me in 2 days I wouldnt have any back pain. Not true! It hasnt helped a bit. Maybe she should listen to a patient that can tell you whats going on with their OWN body, instead of a couple questions and sends you on your way! Im not from here or I would have went to my own Dr! Definitely wouldnt recommend this place

Healthcare Express is my go to place for our family!My daughter, son, and I have all been seen. Zero complaints! 😊

Everything was amazing!! The front desk was caring and quick. The nurse was so kind and gentle with my daughter. And Cora, as always, helped take care of my little girl. She got us the answers we needed and medicine to help. So greatful for them all. They help my family anytime one of us is under the weather.

All staff was very friendly, but my experience wasn’t remotely fast. I had an appt time, arrived 15 mins early, wasn’t taken back for 15+ minutes after my appt time, and was in a room for an hour. Total time to be given a prescription for congestion/sinuses was 1.5 hours.

Had an appointment and our wait was about 25-30 minutes. The doctor we saw was polite, thorough, but quick. The facility was very clean. You may ask, why 2 stars? Because the front receptionist was young, incredibly rude, hateful and argumentative! I’m not gonna go into “I said this, and she said that” here because it’s not really necessary. The point is that girl had absolutely NO customer service skills and really didn’t care to develop those skills! It was clear she had no idea she did anything wrong and I believe would probably argue back with her boss if confronted.Companies, pay attention, front desk staff can make or break your business!!!!! Be better and do better!!!!

They arent very friendly here. Every time we have went when I was clearly having a sinus infection they would label it as just a virus, or severe allergies and not prescribe me with antibiotics to fight it. They would just tell me to keep taking Mucinex and nasal spray and it would clear up. They make you wait a long time for a quick diagnosis, which they dont even care enough to really help with. One time I was feeling very out of it because I felt so sick and just wanted to go home and I waited OVER AN HOUR for someone to finally come back there and treat me. One day I heard what sounded like the staff laughing and carrying on back there, which is NOT professional at all. When I turned 18 they wouldnt even allow my mother to come back there with me, but they let someone else accompany another sick patient back there. Not helpful. Didnt diagnose me correctly. Even randomly prescribed me an inhaler one day. DO NOT GO HERE. Please go somewhere else, or you might end up in our situation.

Always so clean and everyone is so nice and makes sure everyone in my family is taken care of to the best of their ability! I 1000% recommend!

Ladies there were nice and very efficient. Clean facilities. Loved the online scheduling option

They were wonderful. The lady at the front was nice, the nurse was funny and helpful, and the doctor was thorough. We felt very taken care of.

I always have a great experience at HealthCare Express Urgent Care - Moore, OK. My healthcare exsperiences have been with knowledgeable staff with positive results, specifically Cora Davis. Feeling better after every visit.Larry

The receptionist was kind and helpful. The doctor/PA was kind and helpful.The nurse didn’t greet us. She asked which pharmacy I wanted to use, but she didn’t change it in the system. So now instead of going 1/2 mile down the street and being able to use the drive thru, I have to go a couple miles and take my sick child inside the store.

You get in so fast, and they are always so nice to me and actually take time to listen to me. Definitely will keep coming here.

Everyone at this clinic was so friendly, and attentive…. they were able to get us in and out before the babies actually dr could even get him in to be seen, time is so important when a baby isn’t feeling well.

I love this Clinic, Staff is so nice! Always very short wait, very clean, works for me!

They are very nice and respectful here I liked everyone I came in contact with, however it does take a very long time we were there for over an hour which isn’t a big deal but it’s not quick if you are in a hurry I was not. Also they prescribed my daughter a medicine that is no where to be found got discontinued but was told it will be back in a few weeks but she needed it now I ended up having to spend 30 bucks I really wasn’t supposed to spend just to get her mucinex and sudefed I can’t spell.They actually called let me know who had this medicine and I’m getting it right now that’s great service and going above and beyond what I would’ve expected thank you very much

I always get in fast whenever I come here. The service is great, and the staff is friendly.

Super kind and helpful staff. Dr. John is great and you can tell he cares about his patients and is willing to listen!

I made an appointment online but their prices weren’t listed. When I arrived, the nice girl at the front desk said the office visit was $150, plus whatever taste they ran. I just moved back to town and I haven’t gotten a job yet. I asked why it was so expensive - she said they’re “a step above urgent care.” My old primary care doctor is $120, so I went there. The flu test with office visit= $150.

Love coming to this urgent care. It is always clean and we receive the best care.

I was greeted and treated quickly by a professional staff .. Cora Davis took good care of me and made the experience as smooth as could be expected. I would not hesitate to return .. Very nice facility

The check-in process was easy. Front desk girl was friendly, fast, and efficient. I spent an hour and a half at the office and was the first person there at 8am. Staff was friendly, however a lot of time was wasted while they socialized with each other. Physician explained everything and I left without questions. My only issue is they sent my meds to the wrong pharmacy, which is not the pharmacy I had listed on my intake forms, so I’m not sure where they came up with the other address. Had to call the office back and have meds sent to the correct pharmacy. Hopefully it gets accomplished today.

Ive been here several times and have always left with a feeling that Ive been taken care of. I do have a primary care provider but it never fails... the weekend hits and youre feeling sick. I took my daughter who has special needs here and she also feels the same. From the front desk to the nurses here, staff is always very pleasant and explains any questions you may have. Im thankful I have a place to go to if needed.

Angela was very kind and caring. I was seen quickly and they really took care of me

Tried to get help with a prescription for an antibiotic for a tooth abscess. Clearly stated this on the patient sheet. Was not expecting dental care of any kind. Just a peek at the problem and a prescription to fix the issue. Wanted $150 cash payment for a prescription. Would not accept my insurance. Wasted time.

HealthCARE has/had always been our go to place for when we are feeling sick. Been going here since for a good 7+ years.

The fact that I can walk out of this urgent care hospital and no one is there to speak to or see me walk out is insane.Walked in, front desk had a note that said ‘be seated I’ll be right back.’ By the time I sat down, front desk associate returned. Ok no biggy. I got my paperwork. They were dead. 1 patient who went to a room by the time I sat back down to fill out my papers. Very slow time when I arrived.Finished paperwork, waited a normal amount of time to go to room. Went to room, told nurse everything. She took some swabs and left. I was alone in that room for over 45 minutes. No contact from anyone. I had to leave to pickup my daughter because I didn’t imagine it would take this long. Went in the hallway, no one in sight. Went to checkout window, it said see front desk. Went to front desk, same sign was up and associate was gone. It’s been an hour since I exited and I haven’t even received a phone call to tell me my swab results atleast. lol like wow.I also opted out legally on the paperwork of access to my pharmacy prescription details and they still pulled it up and read them to me anyway. Maybe they didn’t notice I declined that authorization? Not a very trustworthy place in my opinion.

Received a voice mail on Saturday informing me that I have some lab results from my Bud it on Thursday. Returned the call about five minutes later. Sent 2 different extensions. Finally left a message. No return call yet.

When I got there the receptionist said they were working by appointments that day. She gave me a time to come back. I arrived 10 minutes early and was immediately called back. Everyone was so caring and professional. It is hard to get in to see my PCP but I know I can always get into Healthcare Express and they will take care of my Medical needs. I highly recommend Healthcare Express in Moore.

Excellent service. So much more professional than most of the clinics out there. I had a quick visit with the pleasant staff and the best part was it was all done without a lot of waiting.

Staff was amazing and so kind! Great experience

Went in with my mother for respiratory and intestinal issues. The wait time was quicker than most other clinics, staff was friendly and understanding. They did their best to answer all questions and when there was a question they didn’t have the answers to they did their best to figure it out. Thank you to Erica for being so amazing and keeping my mother calm and happy.

SThey sent my script literally to a random pharmacy instead of the place I listed. When I call them she says oh my bad I will fix that right now. I am too miserable to babysit the help here. 3.5hrs later pharmacy hasn’t gotten my scrip yet. Call back up there and another girl says if we have been slammed she will do it when she gets to it. Why do I have to wait when it’s her mess up in the first place. I need my meds before a cough up a lung but I need to wait more than 5hrs to get my script bc they were to lazy to confirm my pharmacy or read my paperwork where I clearly wrote it. I WILL NEVER USE THEM AGAIN EVER

I made an appointment online and when I arrived there was one other person in the waiting room. I was called back within about 20 minutes but then sat in the patient room for over 30 minutes. I finally opened up the door looked out to see if everyone left for the day it was so quiet.. after shutting the door somewhat loud then the PA came in…I ended up being here for almost 1 1/2 hours just to have my blood pressure taken, swabbed for Covid /flu even though I didn’t think it was necessary and I had no symptoms of either. (Both were negative) The MA that took me into the room and asked about my reason for coming had visible hygiene issues and was hacking horribly. Over all was not a good experience.

Horrible customer service. Dont care about u. Sit in the office and take forever cuz they are on their phones. Got an attitude with me when I asked about something. Dont go here

An amazing office with a great team. I’ve never had to wait more than 5 before being called back and the place is clean and quiet. The nurses and doctors are all so kind and accommodating. They truly care about their patients. 10/10 would recommend.

Super sweet staff and quick. Super appreciative of them ❤️

Great staff! Fast and friendly!! Highly recommend!

Made an appointment online and completed all the paper work and info they needed ahead of time. I got there 10 minutes early and had to wait 40 minutes past my appointment time to go to a room. There was nobody else’s in the waiting room the entire time I was there.Once in the room the nurse worked fast. When the doctor came in he didn’t say much. Told him about swollen lymph nodes behind my ear and he didn’t even fill it. They were no help with the problems I came in with. I will not go back.The only plus was it was clean and nice looking.

I had to bring my son here as it was a Sunday and his pediatrician was obviously closed. The staff was great, especially the nurse practitioner, Cynthia. She was so nice and is REALLY good with kids. The facility is also very clean. My only suggestion would be to have the people coming in for acute illness to wear masks. Great experience and facility though! Highly recommend!

Very thorough and explained everything going on. I recommend them.

Excellent experience! Very friendly, helpful, and fast!

Excellent hospitality and serves. Everyone was kind and very respectful.

This place is the best! Friendly, thorough and quick.

They are so incredibly helpful and its super easy to book online. My only problem is the incredibly lengths of time they make you wait after you arrive for your appointment time. Every single time we are waiting an hour or more to even see someone ? Why have appointments then? Even though they are the closest I think we may go elsewhere next time to see . (I say this as weve waited about a hour and a half now to be seen for an ear infection. )

Daughter needed a flu shot, she’s 8. Her pediatrician had a 2 hr wait, this clinic took her in and less then 10 minutes we were in and out. The nurse and staff were very friendly and made her feel comfortable

Very short wait. Nurses and Dr listened intently. Diagnosis was fairly simple. I will definitely be back when I need them.

Wasn’t pleased was treated very badly. We had an appointment at four we hurry up and done the paperwork wants to arrive. The ladies saw people after us sitting there we was first she saw him before us was smiling about us sitting out waiting. Had a bad attitude.

Always friendly and very efficient. The medical staff is wonderful

Time after time, when urgent care is needed, whether it be for me or my children, Cora and her staff takes the BEST care of us. She’s efficient, professional but easy to talk to, doesn’t waste any time and gets straight to business, which I appreciate so much, all while still maintaining an incredible bedside manner. She & her staff always have our best interests at heart. I’ve never left there without getting the exact care I’ve needed, which says a lot, especially when we’re usually there for issues concerning asthma & breathing issues. I’m so grateful and thankful to have a place that offers so many different services, such as on-site x-rays, bloodwork, and the BEST care. Also, I’m never there for very long, whether I sign-in on the app or just walk in, and the facility always smells exceptionally clean and tidy.

Love the online scheduling makes it so easy and the staff is exceptionally friendly and professional

Overall things were good. Except my son wanted his father to come back with him and was told no. I understand my son is 20, but when the patient is uncomfortable and wants his parent with him, he should be allowed to have his dad with him.

Great experience at Healthcare Express with Dr. Cora and the young tech who took my vitals. Fast and efficient! Thank you!I definitely recommend them!!

Great experience here everytime. We have come here multiple times with different members of our family and we prefer this urgent care over others in the area. I feel that we are heard and treated properly. The staff are all friendly as well.

If I could give 0 stars, I WOULD!Don’t ever go here! Misdiagnosed!!!Went in, waited over an hour, for a SCHEDULED appointment, by the time we got back, they were closing and locking the doors before closing time.They didn’t even do an initial evaluation, doc came in, checked his ears, sent him on his way saying nothing is wrong.Now, why? He has been having respiratory issues, coughing thick green mucus, and fever sitting at 101, as well as wheezing extremely bad that you can here it from sitting next to him, the doc proceeded to say he was fine. That there was no wheezing, I myself am in nursing school, and I struggle with wheezing as well, sad how healthcare providers can’t even notice it.Never recommend anyone going here, ever!

Forever Waiting should be the new name. Slow is an understatement, took my wife here during the last snow storm, as she had a swollen foot and could barely walk. There was one lady waiting and was called back just as we entered. An hour & 20mins later my wife was finally called, she said the nurse was extremely kind and so was the Dr. The process however seems to be lacking in the express dept. This place used to be quick and excellent service but seems to have gone down hill in the past year or so. Well be using another facility in the future.

3/7/2023 Another perfect visit!!!!Updated Review: Since 1st visit weve been back many more times and our Nurse Keisha was the last few times. Most recently my son had to get a shot she was so patient since hes terrified. They are the best there! Fast, friendly and efficient!

Kinda slow, but everything else was great

The staff was very fast and efficient when I arrived. All my paperwork had already been completed and the front desk clerk was very helpful. The medical assistant Alyssa was very kind and fun to joke around with and the physicians assistant Molly was very precise with the diagnosis and they got me in and out within the 45 minutes that I needed to go and pick my daughter up from school. I would highly recommend HealthCARE Express for your Healthcare needs

Well...I did love this place but 1 bad apple ruined the bunch! I wont be back. I made an appointment online, showed up 5 minutes early, checked in on my phone and waited 20 minutes. I went to the window because no one was there but me and my daughter and another family that received endless help while we werent even acknowledged. Once I got to the window, theres a new boy there that said I wasnt checked in. Well why not I did it from my phone and it shows checked in. Some extremely rude girl comes from no where and tells me again I am not checked in. I said fine please do it so we can be seen. I asked how long for the wait and was told I dont know there were here before! INCORRECT!! We walked in at the same time! I had an appointment paperwork already filled out and she saying I had to wait longer! I ask for the office manager and Im told Ill have to call. Ive been on hold for a manager now for 20 minutes and then the rude girl just got on the phone to inform me she was the one Im trying to tattle on and the manager isnt there and wont be there! Im doing this as I wait for an appointment at another urgent care! These physicians need to realize the front office can ruin an experience before you ever see them. They will never get my business again and I will tell everyone I know of this experience. Might even mention it at the next chamber function.

I have been seen here twice now since they have opened and had an amazing experience. The first time I had to wait a little longer but considering how many people were sick from the flu I was okay with it. The second time I hardly had to wait at all. The front desk girls and nurses were welcoming both times, even when they were super busy. Most places have nurses who made my family feel like they had somewhere else to be but not these nurses. When Laura came in she not only treated me but educated me on what was going on with me. I was offered free water and given a goodie bag by the nurse when I left. Cleanest and friendliest place I have ever been. I highly recommend!

I was in here twice the other day, and while being at an urgent care with small children is never a pleasant experience on the best of days, this facility was so comfortable and efficiently run that it made the situation more bearable than I expected. We were new patients but the staff was so kind and warm that my boys were charmed and willing to accommodate to the tests they had to run on them. Results were delivered quickly too. Great place!

I would not use again. I took my son as he had a sore throat. The nurse that helped us did a swab and ran the test for strep and it was negative. She then did another swab to be sent off. At the time I asked what the lab would cost she told me it wouldnt be any extra. Well a month later I get a bill. I call back during the week as my son is still in pain, nothing has gotten better. They had no result so I take him to his PCP, as now his ears hurt. They test, he has strep. They get him an antibiotic, he starts feeling better very quickly. I get a call from the urgent care a few days later to say he does have strep, zero help and just ended up costing me more and leaving my child in pain for days.

Quick, efficient and professional! They got us a diagnosis and treatment for my elderly parent, which her assisted living team could not. Thank you!!!

Everyone is amazing, always kind and help you with whatever you need.

This place is horrible and needs to be shut down!!!! They are insanely slow. We have tried 4 times in the last 6 months and they are either closed when it says they are suppose to be open or take way to long to be seen and given wrong diagnosis after only being seen for a couple minutes. Bright my kids in today 9-28-22 at 8:20 AM with 2 people a head of us waited in the waiting room for over and hour now. Last 2 times we came and had to wait for over and hour each time only to be told oh its just allergies to the next day have to go tothe ER and found out that one time kids had covid and the other time they had ear infections. They need to speed up and provide better more accurate care and diagnosis before they get slapped with a suit cause Im about to call and report them to the state. As we are setting here now for over an hour they cant get through their patients but they can have food delivered through Uber eats, disgraceful and pathetic not to mention way over priced compared to the Urgent Care places around. Only go here cause its closest to our house but definitely not worth it.

Dr. Molly has been taking care of my girls for years when our main primary is unavailable.The entire Staff is so Kind,Caring, And quick.

10/10 would recommend. The ladies were so nice, quick, but thorough. Aside from my eye feeling like it was all cut up (it was), it was an enjoyable experience.

Singing in was simple and all done on my phone. They got us back quickly. All of the staff was super friendly and knowledgeable. We were in and out in a little over 30 minutes. We would go again if needed and I highly recommend Healthcare Express Urgent Care!

Best care I’ve ever received

I always get fast and friendly service here!

Had a wonderful experience this morning with my two boys. We were all seen for flu tests. Got there a little after 8 this morning and didn’t have to wait at all. Our PA Laura Horstkoetter was kind, professional and very thorough. The assistant was great as well! We will definitely be back!

Came in before closing because I was debating on going to the hospital or not. Figure I would have urgent care check it out first. Only to be told they are not seeing anymore patients even though it was not closing time yet. This place is the worst urgent care in Moore I just went here because it was closest. Please go somewhere else they never seem to care.

I appreciated the care that everyone gave to me.

Excellent staff. Been twice now and both times could not have received better care anywhere else. Once to get a cut stitched up. Then took my grandson with bronchitis. Highly recommended

I understand that the U.S. government has made it difficult for health providers to perform anything. But an hour just for a COVID-19 rapid test is very excessive.

Fantastic clinic! I live in NW OKC but I work in South OKC and Moore. I smashed my fingernail in a door helping my parents move the other day and it became infected. These wonderful people fixed me right up and I was in and out in less than an hour. Awesome service and nice people work here, too. 😎👍⭐⭐⭐⭐⭐

Nurse Angela J. was so nice and helpful

Everybody was extremely friendly and helpful. I was very impressed with the cleanliness. The staff all around was the best. I will be back at this location anytime urgent care is needed. I was very thankful for how quick and efficient everyone was about getting our family in and out.

Waited 2 hours for literally 2 minutes total with provider. No diagnosis given, just given steroids and antibiotics. Looked at throat, ears, listened to lungs, all in 120 seconds. Seems to have too many patients but not enough providers to give even minimum time with patients. I’ve worked in healthcare setting for 20 years. Visited many urgent cares. Won’t come back to this one.

Dr and nurses are awesome. Very kind and friendly. Wait time wasnt long at all.

I was going to go to this place and checked in online. When I arrived, the receptionist was kinda rude in telling me there was a 2 1/2 hour wait. I wasnt feeling good so I left and decided to try another urgent care. I am glad I did because the second place was more than willing to see me in a timely manner. I was in and out in less than an hour, and got the help I needed. I will not be returning to this urgent care.

Absolutely ridiculous experience, took over an hour to spend less than 2 minutes with the doctor getting my son’s physical done. Waited in the lobby for half an hour, only one other person waiting with us, and another half an hour to see the doctor once we got to the room, and then another 15 minutes for her to finish and sign the form. I think the nurse who took us back and the doctor said maybe a total of five sentences to us the entire time. Wouldn’t recommend this place to anyone. Either seriously understaffed or has no idea what express means. We walked out to find two nurses sitting in the lobby talking, though, so can’t be having that much trouble.

Misdiagnosed!!!I took my 9 month old son here cause he had not been feeling good. His pediatrician office wasn’t taking walk ins. He been congested for a few weeks, had a fever and just moaning like he was in pain. There was an hour wait.. when we get called back they ask me what been going on then ask me “ What would you like for us to test for?” ( like I know? I’m not the Dr that’s why I brought him in..) I say idk maybe strep cause he has been in pain it seems like and not wanting to really nurse “oh he’s too young for strep ,how about RSV and Flu and Covid When she came back before she tested him I said no to Covid. Took over 30 minutes for the results to come back. They both came back negative. The nurse practitioner then looked in both ears and said “Ears look great.” Then listens to his lungs and says “I hear a little bit of wheezing how about we put him on some steroids to help him get over this in case he can’t by him self. “I said ok. I was out the door in like 5 minutes. His dad and I were hesitant about the steroids when we researched it and some of the side effects so we didn’t give it to him, but did plan to 11-3-2022 if he wasn’t better. Well yesterday 11-2-2022 his fever spiked again to 102 and barely went down with Tylenol, he wasn’t having many wet diapers and could just tell he wasn’t feeling good. So I decided to take him to the ER. Thank God I did. Turns out he has a double ear infection and absolutely no wheezing!! Nurse practitioner at the ER said she doesn’t know how the other place missed his ear infection especially in his right ear. And doesn’t know what kind of wheezing they heard when they couldn’t of mistaken it for congestion. She said DO NOT give him the steroids! The steroids they prescribed my son is what they use for Covid patients with a respiratory infection. He does not have Covid!! Plus our paper said Covid testing..and they did not test him for that. Me and my fiancé are livid!! We will never go here again and do not recommend it.

Bare with me as this will be a long review, I normally don’t write them but I am so angry and disgusted with this place right now. Tonight I took my sick child to be seen and was turned away for“ maximum capacity”. Let me start by saying it was 7:30pm, I knew they closed at 8 but didn’t think anything of it, I had a sick child I needed to be seen and it was not 8 yet. When I arrived there was not one person in the wait room. The receptionist immediately had a negative tone when she opened her window- like I was already a bother just for being there. I told her I needed my daughter to be seen, she told me they were at capacity and I would have to come back tomorrow morning. I questioned what capacity met and pointed out the empty wait room I was standing in. She was extremely rude when I questioned her. She told me just because the wait room was empty didn’t mean that rooms werent full and she had 5 patients in the back ( that actually made sense) at this point i actually almost believed her. I took my child and walked to my car only to realize there was not one car in the parking lot either. I couldn’t believe it so I went back in to verify her “ capacity” story. She proceeded to be extremely rude in our conversation and continued to lie to my face when I questioned her. I asked to speak to a manger multiple times. After serval minutes she finally gave in and went to get someone from the back. Although the new person was a lot nicer and I can appreciate her honestly instead of being lied to my face, the lady in the back basically informed me that there wasn’t actually any patients in the office but they weren’t seeing patients so they can get home at a decent hour( they close at 8) I would expect a healthcare facility to see patients all the way until closing and especially sick ones who come to get care. I honestly was in shock, plus i had a sick child just needing care. They told me to go to Just Kids Pediatrics and that is exactly what I did and that is where I will continue to go from here on out.I was straight lied to my face and denied service of my sick child all because they wanted to get home. This facility should be ashamed of themselves. I understand the stress of health care facilities and health care professionals , I have family members in this field and I think they are heros. I can’t imagine how hard it’s been on them but that still doesn’t make their behavior and actions acceptable. I expect better care not just for me and my child but for everyone who enters this facility needing treatment.

Great Place fast service and friendly staff

I have just read the posted reviews for the last 2 years. I have not experienced any of the negative reviews listed here. I have been coming here since their opening and have had nothing but pleasant experiences. My wife and grandson come here also. The doctors, pa’s, nurses and staff have all been friendly and helpful. On the rare occasions I have had to wait, I have been checked on and kept up to date on what is happening. I highly recommend this facility.

Was very clean and the doctor spent a lot of time explaining what was wrong with my daughter. She was patient and printed off information and googled images to show me what she thought was wrong. Gave us enough meds to cover the winter. Super caring and thoughtful. The nurse was awesome too. She played with my one year old and distracted her while taking vitals. Great place.

Excellent, quick, very caring!!! Will definitely come back!

I feel like I’m really getting to know everyone up there! I love Ashley and the nurses are so nice and Dr. Cora is great I’m not even sure if I’m saying her name right but she introduces herself as Cora, so I call her Cora as if I just know her :)

The ONE star I gave is simply because zero is not an option!Slow! Rude is an understatement to say the least and NONE of the staff is knowledgeable. I would be curious to see who willingly hired these people?! I kept thinking it was just bad luck but after trying yet again this time. Myself, my family or anyone I know will NEVER take a chance on using this clinic again. It’s more than a joke. If you value your health or your families you will drive a little further to GO SOMEWHERE ELSE!

WOW.. What can I say about this facility I had the best experience at HealthCare Express in Moore, Ok. From the front desk super nice with a very friendly smile and then to be greeted by the MA using my name making me feel welcomed. I got all my vitals done then she asked me would you like a bottle of water and then told me the provider would be with me shortly she was in the room within minutes and with that bottle of cold water! Like what urgent care offers you water & snacks that are in a lobby? The provider was outstanding she made me feel like I was in great hands and that she was considered.. She made me think WOW why would I want to go anywhere else!! Thank you! Your facility was amazing everything was great. I will be recommending y’all to everyone I know!! Just Wow what a great experience.

The doctor thought I possibly had a stock I’m like I don’t want to be rude but I’m pretty sure a stock happens on one side of your body not both

This is a wonderful facility. Theyre clean and have an efficient staff. We were seen quickly and all our health were addressed and properly treated. The PA and her assistant were amazing and very friendly. Well be back if we have any future health issues.

You go in and the place smells so fresh and clean. The workers are so friendly and answers all your questions. They ask all the questions to get the information they need to know to help you. The rooms are really clean and your seen in a timely manner. Really fantastic place and would recommend everyone to give them a try if you need them.

Had an appointment for 2 and filled out all my info online. Got there at 1:45 and was told that their systems were down so I had to refill out all my info on paper. No big deal, things happen. After 40 mins of waiting I went up to see what the issue was. I was told it was going to be another 1-2 hours before I could go back. I waited 2 whole hours to be told it was going to be another 1-2 hours. I was only there for a rapid Covid test. Never got the test and wasted my whole afternoon.

Was very easy to schedule an appointment on line. When I arrived it was less than 5 minutes that I was in the lobby. Very courteous and professional.

Always super professional and clean waiting room.

Dr. Cora (I hope thats spelled correctly) was very helpful & listened to every concern I had. Very nice staff & clean waiting area.

Cory was excellent. great service. Front desk great as well. Cory took the time to explain what was going on. And how to prevent this from happening again. Take good care of her.

I was very impressed with the service I received. The staff was exceptionally pleasant. Friendliness goes a long ways in medical settings. Gives you confidence the staff knows what they are doing. After all, it is my health in their hands.

The staff was friendy and I was cared for expeditiously. However, I have a feeling the bill is going to be pricey. Plus having a video chat with the doctor was completely unnecessary.

Everyone is friendly, thorough, and caring. I’ve been in with all of my kids at some point, and they’ve been rad! & have taken good care of us grownups too ;) Very clean environment! I only have great things to say about them.

Staff was friendly and took great care of us. In and out pretty quick too.

Always professional and friendly. Very accomodating. I’ve never had a bad visit.

Friendliest staff EVER! 1st time there and we will definitely be making it our Go To! They went above and beyond for us (thank you for the laminated card!!!!)

I’m not in the habit of ever leaving bad reviews but will make an exception this once.I realize that some people get the care they want/need at this urgent care facility. That was not my experience. I know they are stupid busy right now due to covid/flu season and can’t always do the perfect thing for everyone they see but here is why I was dissatisfied: After an almost 3 hour wait to be seen, and $225 which included a Covid test that many places provide for free, the diagnosis was allergies. There is no stinking way this is allergies and in my opinion it is irresponsible to send someone out the door with a diagnosis of allergies during flu season without having tested for the flu first or even asking what the symptoms were.I guess the assumption was if it’s not covid then it must be allergies? I’ve had a fever for four days off and on and mentioned that. You don’t have a 102.4 fever with allergies. But I get it. They’re rushed and can’t cover all the cases as well as they would perhaps like. The lady at the front desk was very nice.Anyway, I now know that Urgent Care in Norman charges $96 for an office visit which includes the covid/flu test with one swab. I wish I’d done my homework sooner.

I get the Bioidentical hormones and the women are so kind and professional. The place is always clean and the waiting area is comfortable.

I have always got great care here. They are very nice and polite and get me in and out of the office within an hour. I have recommended them to my friends. And they were pleased also.

Nursing staff were friendly and attentive enough.Waited a little longer than expected to be seen, even after being checked in on the app, which told me we were 2nd in line but were fourth to go back, but not a crazy wait at 10am.April(?) Was quite rude and to treated the process like helping patients wasnt a priority. She scoffed when I asked for a note for school/work asking what do you need it to say? Then proceeded to pull out a purpose-made doctors note on which she didnt need to write anything other than returning to work? Yes/no a clinic stamp, and a signature, after suggesting I give the school/employer the discharge paperwork for the purpose. Ill still have to anyway as they didnt provide a separate document showing a negative COVID result. Seems a little gray when it comes to HIPAA but oh well.Wont be returning to this location.

Have been using Healthcare Express since the first opened. The whole staff is very polite and very professional. The providers have been right on target with their diagnosis on each visit, which is more than I can say with some of the other clinics in town. Highly encourage others to give them a go next time you are in need of some medical care.

I called prior to having my son seen.The lady answered saying they did walk-ins.Never mentioned about making appts.We checked in, 4 ahead of me. Sat in the waiting room waiting, 4 others checked in after us.2 others that checked in after us got seen before us. Waited over an hour.Not only did we wait long, the weather outside is very cold!! They had the AC blowing.Many patients I heard complaining.We waited a little while longer to see if we were going to be called next, No..... We were skipped again.I left letting the lady up front know we were not going to use their service, she then tells me oh you were about to be seenShe tells me after she knew we were upset and walking out.Horrible facility!

Went there for an upper respiratory infection, and the people up front, nurse in the back, and of course, the doctor (Dr Laura Horstkoetter) were super friendly and helpful, despite being super busy.The waiting room is open and neat, stocked with coffee, snacks and other drinks (charge for bottled drinks and snacks, coffee is free). Not only is this office conveniently located, but they’ve provided excellent service to both my roomie and myself! Thanks again!

We have been seeing Cora here for a couple years now since they opened and Ive always felt like she truly cares and listens. As a mother nothing is nothing more comforting than feeling like someone actually listens to your concerns and all the staff goes above and beyond. So thankful for this clinic!

The staff was very friendly and quick.

Friendly staff, made getting my DOT physical done a breeze

3 hours and 15 min---still havent seen a physician? What is wrong with this picture? Cant leave now- were too far in! Time to add some more people to staff when you are this busy!! Come on, you have got to do better business than this!***Second try: today is 9.21.22Arrived at 7:35 pm. Sure its late. But you said you were open until 8 pm. Evidently you arent. Because the doors are locked and the lights are off. No sign saying you closed early. Wow.

Went here last night. Made an apt online and it was super easy. The staff was so nice and caring! Highly recommend this urgent care.

We had a great experience here! Everyone was kind and helpful. The PA, Laura Horstkoetter, was good with my son, listened to my concerns, and even stayed late to make sure we were seen. We will definitely return!

I happened to go on a slow day which is great because I had no wait. I thought the receptionist, the nurse and the doctor were all fantastic. I would recommend and will go again if needed.

The staff is always pleasant and have the correct fix action for me and my family. Love going there when I need too.

My family and I came here to get my sister checked to see if she had the flu. It took about 30 minutes just to get in. The lady took the flu swap and said it would be 15 minutes and it has been and hour. We thought this place was a urgent care but supposedly its not because weve been waiting for 2 hours just to get flu results back. Wouldnt recommend this place if you are sick and want results quick.

I went there for a breathing treatment. They are the most caring and friendly health professionals Ive ran into in a long time. They were even able to find out, I could get a nebulizer through my benefits to take home so I wouldnt have to take another trip back to them for s breathing treatment.

Dr Cara Davis is amazing.

This is one of the cleanest and friendliest urgent care facilities that I have visited. I will say that I had to ask a lot of questions regarding my illness, which was sorta a fall back but the doctor was informative with every question and was very personable. I wont go anywhere else now. I would recommend to anyone!

All the ladies, especially the nurse practitioner was super friendly. I had a great experience and they fixed my ear blockage! Best Urgent care in OKC hands down!

Wonderful and quick service! Very friendly!

My daughter Nahjaunee Anderson was seen this morning and they diagnosed her. They really helped my baby. She’s feeling much better. Staff here are amazing.

Experience and staff was great.

The website shows that they’re open till 6:00 on Saturday. My husband and was really sick and finally made it there at 3:30. They said they decided not to take anymore patients and they were closing. He drove all the way from Newalla. One star is too many!

Always friendly, I have been going there for about 6yrs. And never had a problem.

On the same day I went to the Moore ER and the Moore Express urgent care and the services I got at the urgent care far superseded the ER. Everyone was so professional and friendly. But, the nurse practitioner was so thorough and helpful! You rarely find that kind of service anymore in the medical field! Highly recommend this place!

Very clean and roomy waiting are. They even have a kureig if you want a hot beverage while you wait. All the staff was very nice! Best urgent care experience Ive had!

We went in on Sunday February 18th. The nurses were amazing and the facility was clean and great. But the PA did an EKG on my wife and told us she was in the middle of a heart attack and I needed to take her to the ER. When we got to the ER I gave the Dr. The EKG page the Dr told me there was nothing out of the ordinary with the EKG and he had no idea why we were sent to the ER. Now we have ER bills and still didnt get taken care of what we went in for. It was very unprofessional for the PA to tell us she was having a heart attack because he didnt know how to read the EKG. That was the scariest news I have ever gotten and it was for nothing.

Went here to get a Covid test today. Arrived at 10:45 morning and was #15 on the list. After 7 hours of waiting (5:45pm) I was finally stabbed in the waiting room and then taken back to an examination room to wait for my results. It is absolutely unacceptable for any business to take 7 hours to assist 15 individuals who are there for a process that takes less than 20 minutes.

One of the very best urgent care facilities we have visited. The staff listens to your concerns and works to make you feel better, fast. We are so glad they set up shop in Moore.

The staff was friendly and helpful and the place was very clean. I would highly recommend this place to anyone. They did a better job and made me feel more comfortable than at my primary care physicians office.

Scheduled an appointment there. They said it would be appropriately 35 min, but got in early. Very nice staff and Dr. I will recommend. 😀

First time coming in today, loved the place. Great staff, the nurse working was very friendly and made me feel welcomed. Recommending to all my friends.

This clinic is the best. Easy to get into and everyone is so nice to my daughter.

The staff here is amazing! Ms. Ashley is so sweet and always remembers me. Every provider is knowledgeable, caring, and compassionate.

I go to Healthcare Express Moore for school physicals, flu shots, and anytime I am sick. My experience is always positive. I get in and out quickly, staff is knowledgeable and friendly, and they treat me like family.

I went for a rapid Covid test. Everything was socially distanced and very clean. There was hand sanitizer everywhere. Only 3 ppl in the large lobby - called back quickly and got results within 15 min. 10/10 would recommend.

This location does NOT do spot-on Covid Testing. Was asked to visit another facility for Covid Testing just because I wanted to make sure I didnt have virus.. They will only see you if you have symptoms. My insurance told me over phone it doesnt matter symptoms or not they would gladly cover all expenses. Dont know what issue is with billing. This location is conveniently close to my residence and I would still consider using them for other purposes.

Came in on May 9th having several issues on breathing and wheezing, had already been to another provider. My symptoms were not improving so I went to health care express. I had been here in the past and I should have come here again for treatment. Were this illness is going on for almost 3 weeks now I was not getting any better only worse. On every medical record I have ever filled out my entire life I have always filled out allergies-amoxicillin, this one I have to own, the other provider prescribed me this drug that I took for almost 10 days @ 875mg. No wonder I was still feeling really bad. Hailey christerson was the young lady that took care of me (until the doctor). She was so amazing she is the one that pulled up my records and told and showed me that it show that I should have not been taking amoxicillin. We finished up with the rest of her part till the doctor came in. She answered all of my questions. Lavetrice Steele was the Dr on duty she was so kind and showed a lot of concern for me and all the questions that I had asked her. She gave me all the follow up information and facts that I needed to know to improve on getting better. Hailey then return to give me a shot and to provide a breathing treatment on me. Thank you both so much for your very kind and compassionate services, sometimes you great acts of kindness go unnoticed. I dont remember the young ladys name atThe counter very sweet young lady. Had all the answers regarding my insurance. I will definitely recommend homecare express for the excellent service they provideThanks again for all you do.

You were expedient and referred me to Oklahoma Heart Hospital in time to have me admitted which saved my life. Thank you!

This is the place to go for quick, convenient care. Cora is an excellent healthcare provider who listens and is sure to provide you with the best medical advice and treatment. The facility is always clean and the staff are great, too.

I am a healthcare professional, and extremely picky about who I trust to take care of my family; Friends had highly recommended Healthcare Express in Moore, so when my household was hit with the Flu, we gave it a try. We will never go anywhere else. From the smiling front desk person, to the educated and caring staff, we were blown away. We even received a Flu survival bag that had chicken noodle soup, tea, Kleenex, etc...., I mean, who does that? We had the best experience, and so glad we finally have an urgent care in Moore!!

Quick, friendly, and very helpful!

Absolutely love this place. The staff is always very caring and takes great care of my family. The new location has been extremely convenient for us and makes it easy for us to come in when we need help.

Friendly and professional staff. Made an appointment and was out within 45 minutes. Highly recommend.

Healthcare express staff were curtious and all so in tune to our needs! Even the Dr. and PA were very helpful and the nursing staff! I would greatly recommend Healthcare Express, just a great staff who really seem to care about your health care needs!!!!

I needed to get my son seen and they got him in and took his Military insurance. Gave my son answers he couldn’t get from his PCP-on base.Thank you all for all you do. I will always come here for my urgent care needs. Thank you and god bless

The nurses are rude and wont let you go back with your loved ones then didnt bill proper insurance and charged a co pay that they shouldnt then instead of a refund want to give a credit wow like I want to come back to gwt that credit ... also dont listen to the patients

Highly recommend! They were clean, professional, and able to address all my concerns. The wait time was short and the staff went above and beyond to make me feel welcome.

Went in with major pain in my foot. Xrays done wasnt even asked my pain scale. Nothing offered for the pain. All they did was a steroid shot and if it still hurts in a week or go see a specialist. Dont waste your time at urgent care. Waste of money and time.

This is the second time I have been here with my children. I would have given a 5 star review based on my last visit but my visit on 1/31 at around 7pm was and will be my last visit. There is something off putting about Laura B. Horstkoetter PA. I would not recommend! Shes not a doctor and I realize that but who in their right mind prescribes a child under 12 pills instead of liquid without even asking the parent first?! Plus when I stated that mother and brother were prescribed antibiotics during our last visit here and the PA prescribes allergy meds instead?! All said and done took over an hour to be seen and out the door then get to the pharmacy and realise the pills.. This woman needs to go back to school!!!

I made a five pm apptWas feverish and cold.... They provided blanketsThe place was Was cleanThey tested me for everythingEnded up with just a viral infectionDr was kind and I was in an out in about one hourWould definitely go back

Absolutely love the staff here. I live right around the corner from this office so its very convenient. They address all of youre needs and questions. In and out within 45 minutes 1 hour max.

Terrible place. I waited 45 minutes with the flu to be told that my co pay would be $97. Well of course I knew this was wrong. I have never paid that much. So I left and went down the road where I magically had a $0 co pay. They are over priced and try to con you out of money. I just feel sorry for the people I infected for 45 minutes. The girl at the front desk even had the nerve to tell me that she figured I would t want to be seen with that kind of co pay! Well thanks for waiting 45 minutes to fill me in on your assumptions.

Quick and helpful check-in, my wound was in the palm of my writing hand. The staff filled out my paperwork and they were not busy, so the nurse cleaned the wound, then bandage it. Gave me standard wound treatment instructions and I went home.

The only urgent care I will take my mother too. I will use them as well!

Wonderful staff, kind and compassionate, happy to explain so that you understand every step of the process if you’re worried and scared.

Very impressed with this facility. Its clean, they have snacks and drinks for a dollar, which is great if you have kids, and coffee and water for free in the waiting room. Staff was great, I feel like they actually tried to solve the problem rather than give me meds thatll just temporarily help.

Great service. Quick and easy.

Received excellent experience from the staff and expedient service. The Moore clinic rocks!

Had an appointment time and still werent called back until well after our time. We spent over an hour and a half for a 15 minute test which sucked but everyone was very nice.

Staff and providers very thorough. Everyone had a smile on their face. I was treated quickly and efficiently. I will continue to come here for my urgent care needs.

I took my son here they got us in quick and were so sweet! I would highly recommend coming here if anyone in the family is not feeling well! Very clean and comfortable!!!

Everyone is so friendly and flexible. It was quick and easy. I will use this place every time I need this kind of care.

They where very friendly and took quick care of me. I will definitely come back. I had 3 nurse Practitioners and a doctor speak to me. Better care then my own doctors office.

Just for the dr to see you its $185!Are these people crazy? Right down the street at Quick Urgent Care in Moore the office fee is just $79 which is reasonable.These people need to remember they are here to help not price gouge. Very dissapointing.

I had a great experience here! Everyone was very friendly and I was in and out in 30 minutes. It was definitely the quickest I’ve been seen at an urgent care ever!