Kindbody - Hoffman Estates

Kindbody was my second fertility clinic and was by far a better experience than the first. I felt comfortable with all the nurses and doctors, however there were times there were communication issues or I felt I had to figure things out on my own. Never going through the process, sometimes I felt like you just had to figure it out. During my egg retrieval I wasn’t giving the correct needle and I didn’t know until it was time for the shot. Luckily someone else I knew that went through IVF had an extra I could get. Sometimes my calendar of meds didn’t match what I was told so that was also confusing. I also thought I’d have more interactions with Dr. Jeelani but I only had the initial zoom call and then when she did the embryo transfer. Everything else was just nurses or PA’s which it was always someone different so I never really got to bond with someone. But overall, I got pregnant and have my daughter now and I thank Kindbody for that, so I am satisfied!

The most attentive team of doctors Ive ever had. They answered all my questions, were patient with me when I went over the billing details and always followed up with me. When I was frustrated or nervous they were always calm. I wish my regular doctors were as kind and detail oriented! Def recommend! 10/10

I switched to Kindbody from another clinic and its the best decision Ive ever made! Dr. Jeelani is the best. She gives out her number so I can text her if there is an emergency, although, I rarely need to because the rest of the staff is so thorough. Carly is my nurse and she is super informative. She makes sure I fully understand my treamtment plan and allows me to ask all my questions and provides thorough responses. Also very quick to respond when I send messages through the portal. If Carly is out the other nurses pick up and all have been fantastic! I have met with Dr. Jeelanis PA, Morgan, as well. She is also extremely knowledgeable and great to work with! The front desk staff, lab tech and ultrasound tech are all very professional and helpful. Melinda in billing has been amazing at answering my billing questions! I cant say enough good things about my experience thus far! I appreciate my care team so much. It is nice to have a team backing me that I fully trust. I am still in the middle of my journey, and regardless of what happens, I truly feel that my best interest is top priority with the team I have worked with at Kindbody.

My doctor (Dr. Beltsos) and my nurse were very caring and nice, however my overall experience was frustrating. My first transfer was canceled only a couple days beforehand after taking medications and doing injections for days because they overlooked lab results. They had the results, sat on them for days to weeks, and then canceled my transfer when they finally looked at them. I did appreciate their honesty in telling me that I fell through the cracks, but still, it was really tough to go through. Once I drove an hour to downtown Chicago for an appointment with my doctor, only to be told she was unavailable. Often it felt like staff didnt know what was going on with my process. Medication protocols were changed after I already started the initial plan. The final frustration was poor communication about pricing. The financial navigator was very nice (although it took many phone calls and multiple texts to my doctor to get ahold of someone) and did agree that the communication was not clear, but ultimately told me I still have to pay. The IVF process is so complicated and draining, it would be nice if communication about pricing was not a puzzle. I have heard of similar frustrations with other clinics, so I think some of this is just par for the course, unfortunately.

So far i have great experiance with whole team. The whole team communicates with me and always get response quickly . Dr Jeelani is very profesional and i trust her. She texts me or call me even when she is not working . Her nurse Carly is super nice and very helpful. Front desk ladies are very polite and very helpful, as well ultrasound tech is very polite and professional. Billing team always calls me when i have question . No concerns with the clinic or staff .

I would rate this 0! Terrible, terrible!!From patient care to billing. Dr.Jeelani is great for the 30 seconds you see her in the whole treatment. Never has appointments, never has time, yet constantly on social media. I feel that social media gets better attention than her actual patients! Front desk staff is unfriendly, Nurses are overworked. The office environment feels awkward. You are required to pay treatments upfront - yet receive a ridiculous number of bills are charges. I have been to other clinics with much better care for patient and full transparency. This place bills you for a ridiculous amount of things and not communicated. Heck - there next step is to bill you to make an appointment.

I was asked if there was any blackout dates that I couldnt miss around my start date and retrieval and was told between a weeks time frame but ended up retrieving much eariler almost missing my blacked out dates. Then I was given a phone number of the nurse to reach out to if I had questions but I wasnt getting any answers or responses and I went pretty much without support my entire process. I also asked about my medication times and doses and was told many different things that contradicted what another nurse said. The monitoring appointments have very small window times that mess with a full time work schedule. I could only switch my work schdule so much without getting in some trouble, they should really extend the hours at least some of the days to accommodate most working schedules. Ive also tried calling the office during work hours and its hard to get a hold of someone. The ultrasound tech at the Hoffman location is very standoff-ish and never knows why I was there for an appointment, made me feel uneasy about the process and anxious if I was even in good hands. Overall this was my 2nd time donating and it went much better than the first, but there is a lot that can be worked on.

I will not completely take away from the experience. The process in itself is beautiful which is why I rate the 2 stars but the communication and almost impossible to get in touch with anyone at the office 0/5! I recently missed an appointment with the Dr via zoom once completing all the necessary medical steps and when I tried to reach out to reschedule I was told I was no longer able to continue with my journey & that Ashley reached out to me and told me why. Which I find surprising since nobody at all from their facility or sister facilities reached out to me in regards to the matter. Now that they’ve discarded me like unwanted trash there are crickets.. nobody is returning my calls or messages. Very unprofessional and bad for business! For someone that was doing such a selfless act and driving over an hour to go to scheduled appointments, missing work and pay to do such, you guys as a company should have the compassion to at least truly notify someone via phone instead of through a message & also tell them why cause here I am left with the unknown with what went wrong. The appointment with the dr was scheduled for a reason which would mean to me that I’ve passed the necessary steps up until that point. You guys are wrong and I began this journey with good intentions & you spoiled my first ever donor experience. I truly hope you don’t treat other future candidates as such. We deserve better treatment than this & im sure if your expected parents were to know of this before hand they wouldn’t be too happy either. I know I wouldn’t. Women like myself are the reason why you are able to run a business like this. To you it’s business, to us it’s much much more!

Overall, my experience at Vios has left much to be desired. I have been a patient of the practice for 7 months, and during this time I have virtually seen my doctor twice and spoken with her twice on the phone. I underwent a lot of testing for RPL before we set any plan. During that time, two blood samples of mine got lost between Vios and LabCorp and I had to return to the office for them to be redone. During both of my egg retrieval cycles the communication between doctor/nurse/patient coordinator/portal was very unclear and I had to call many times to find out why what was printed in front of me didnt match what was told to me over the phone. I had very poor anesthesia experiences both times, although I have to admit I did receive what I felt to be good results from one of the two retrievals. I just finished a hysteroscopy testing cycle with Vios where a cervical swab of mine was not properly transported to the testing facility and had to be re-done, my medication protocol omitted days and included the wrong medications, and at the last minute my doctor, whom Id scheduled the entire procedure around, was suddenly out of town at a very public event. Im lucky that the doctor stepping in was willing to meet with me before my procedure, as walking in blind to be under anesthesia with someone youve never met before after previous trauma doesnt exactly bode confidence.

We’ve had a wonderful experience in the past and recently. Thanks to VIOS & Dr. Jeelani we welcomed our beautiful daughter in July 2020. The staff at the Hoffman Estates location and the other locations are great. They are helpful when needed and are very organized. I’ve never had an issue.

I am about to do my 5th fertility cycle and I just have to say how sweet and amazing Dr Roohi Jeelani and nurse Daniella have been throughout this process. They are both kind, supportive, understanding and take the time to explain any questions. You can tell they truly care about their patients during this emotionally draining process . Thank you for the great care.

So far me and my husband love Dr Jeelani she is very kind always ready to help . We satisfied highly recommended, all stuff members are very friendly and kind specially big thank you to dr Jeelani.

Kindbody made our dreams come true!!!!Really grateful to dr. Roohi Jeelani and entire team of kindbody for everything!

We love Dr. Jeelani! She was so helpful and always so responsive!! We are forever grateful to her and the team!

Refused to schedule the routine testing; demanded that I keep my appointment at a wicker park location. talk about ridiculous. Just when I thought I found a decent clinic. back on my search, I go, I suppose.

Very bad service and ethics, mainly focused on money.