PhysicianOne Urgent Care Hamden

My experience was great. Front desk was warm and welcoming. Wait time wasn’t long once my son and I were brought into a room. We waited maybe less than five minutes to be seen by PA. She was very nice and friendly great bedside banner my son had to get x-rays, that was an hour long wait either everyone that we met through the visit was pleasant and welcoming from arriving to being discharged. We were probably in urgent care for maybe an hour. My son received great care answered. My questions and my concerns. Definitely recommend. Saved us a lot of time from going to emergency room due to his injury.

The staff and doctor are nice. To get an X-ray done, the wait time was long. The X-ray person was on the way there. Its better to have the person there instead of waiting on the person to come in to do an X-ray. Thanks for the snack and water.

I went in for a severe sciatic nerve pain. Let’s start with the receptionist Julianna, she was so helpful, and courteous! She helped me to arrange my appointment instead of staying and waiting for over an hour and a half. I came back at the allotted time checked in with her and was seen by Andy, P.A., who was wonderful and caring and so helpful in my time of distress and the rest of the staff were courteous and helpful and supportive!! I will definitely recommend Physicians One for Urgent Care! Thank you to the staff!⭐️⭐️⭐️⭐️⭐️

Hi, i was referred here from Divine street.The BEST referral we received.Not only were they Kind, Caring and Concerned, they were friendly and everyone had a Smile.It was clean and OMG 😲, the doctor was so so nice with mom. That she couldnt stop talking of him!Thank you Divine Walk In, for the referral. Going forward, we will come here and tell everyonethe service we received!GOD Bless you!!!I

Starting at the Reception Desk, my experience was pleasant. All the staff were welcoming, professional and helpful.I left knowing I had been cared for and a relief to my concerns had been accomplished. Thank you all for doing a job well done. I appreciate all of you.

Thanks to Andrew Baginski, I had a wonderful experience at this urgent care facility. Andrew was extremely knowledgeable and provided me with a knee brace and an exercise routine that put me on a path toward healing. He also gave me a list of specialists to contact. I remain grateful!

Staff was pleasant. The clinic was very busy. My biggest complaint was timeliness. I had an appointment for 11:45 am. Didn’t get taken back until 12:30. I had a strep swab done and test results were suppose to be ready in 15 min. I didn’t see a provider or get my results for another 40 minutes. It didn’t seem to make a difference that I had scheduled ahead; they clearly overbook or do not take scheduled appointments as preference over walk-ins.

Staff & physician were wonderful! Such friendly & accommodating facility & staff. Wait was a bit long but not unbearable. Honestly used them instead of my childs primary care for convenience & not disappointed about my decision.

First time going to an urgent care. I DID NOT feel well at all, and needed to know what was going on.It was late in the day and they still took me quickly. My provider was very nice and very thorough. I had an easier time here than I would have at my PCP. I would definitely recommend.

Health service provider was good but not the front desk.I especially explained to the front desk personnel that it was my first visit to an urgent care and requested the payment information upfront. She checked and confirmed that no payment would be needed from me. However I ended up paying more than $200.The site manager has never returned my calls and voice message.

Staff is very friendly and professional. They all worked well as a Team to make sure my care plan was accurate. I was done in a timely fashion.

When I finally saw the provider after a two hour wait after my reservation, she was great. But the process was terrible. I arrived at 1:15 pm for my 1:45 pm appointment for a suspected sinus infection when I checked in, I was told they were behind schedule. I noticed the front desk was turning away walk-ins. At 2:30 pm- forty five minutes after my reservation , the person with the 2:15 pm was called before me!! Finally at 2:45 I was called but did not see the provider until 3:45!Something is wrong with your system.

I consistently have reliable and friendly service at this location. From the front desk to the providers, my family always feels well-cared-for. On our most recent visit, Brittney and Andy were particularly wonderful.

The receptionist was professional. I was escorted to in a room and settled in by a lovely tech whose name I can’t recall. Neha, ? Spelling PA was also very kind, listened to my concerns and explained the plan and what to do if things did not resolve. I would definitely recommend.

I highly recommend this location as I have been here three times. Madison is an angel. The three Nurse says that triaged me were fantastic! I can’t say enough about Dr Neha Rana I was so lucky to not see her once but twice. She was so nice , so attentive, sweet smart and she made me feel like I was being listened to on a holiday weekend where they were all so very busy!!. I would recommend calling Madison for an appointment. Thank you Urgent Care!!! Thank you Dr Rana!!

Went on a Sunday morning on a holiday weekend. It’s was the quickest, most efficient visit to any medical provider I have ever experienced . It literally took me longer to get my prescription at CVS that my appt took at Physician one .The staff was cheerful and knowledgeable .Nice to see a team who knows how to get the job done!

I was able to easily schedule my urgent appt online and complete the check in before arriving. Text confirmations arrive quickly.Waiting time for being seen very manageable.Competent professional nurse technician.Dr/PA (Andrew Baginski) very cordial, asked questions, thorough exam of my conditions, prescribed medications and reviewed them with me on the print out before leaving.In April my out of state visiting 2 yr old grandson was seen for fever/cough etc by a very competent, knowledgable PA.I feel that Physicians One Urgent Care provides very, very good care for conditions that arise that need to be met quickly.

I really appreciated the Pa & Lpn once I finally got to the back. The receptionist on the day I was there was no good not polite & very Bu’ghetto Bad for business I won’t go back there because of her.Ever ! Or my family that lives there! She tried to put me last. Like it was personal I had a 5:30 appointment I didn’t get seen for 1hr 45 after! She pushed people before me! Don’t know what her problem was I’m not from there. I won’t recommend this urgent care to an ant because of her!

The P.A. that took care of me was a game changer. Ill never go to the emergency rm again. He was over and beyond kind. If he had his own practice he would be my MD in a heart beat. Very professional, patient was explained my problems. I honestly can say enough praise about him. Physicians ever let him go it would be a major mistake.Thank you physiciansone !

Physicians one urgent care did an amazing job? Staff and the PhD met all of my needs, everyone was every promo, kind and very respectful! I would definitely recommend others to visit physicians one!

Had a good experience at PhysicianOne in Hamden. They’re a Yale New Haven facility and had all my info. From the front desk operators to the PA, I felt cared for and properly treated.

I was seen quickly on a Sunday and with great care by a nurse and Physicians assistant. They ran tests quickly, counseled me and even provided tips for an upcoming flight. I would definitely return and recommend to others.

My appointment was for 8:30 wasnt seen until 9:10 but all in all it was okay if it was a lot of kids they were busy the people were polite the doctor was great that would go there again and I would recommend people to go there

Awesome staff!!! Front desk excellent service. Jaylyn very gentle and very nice. Made a painful visit pleasant. Mayreen did great with xrays! Gentle!! Neha PA-C excellent! The only place I’ll go for an urgent visit

Thank u to the entire staff for making my visit a pleasant experience. I was waited on promptly and thats awesome. Thank u so much and I would highly recommend physicians one to family and friends.

First things first urgent care doesn’t have everything that a real emergency room will have. I had a spasm in my neck and it took them a hour to see me if anyone knows about muscle spasms. They are very scary and can move. They had me waiting for an hour and then comes to find out they did not have an Injections to give me a muscle relaxer once the doctor came in the room he looked in my ear and my throat and sent me a prescription to a pharmacy where I had to wait another 45 minutes. Just bad timing if you have a real emergency, please go to the ER

The provider I saw today Andrew Baginski-PA was amazing! He was super caring and answered all my questions and made me feel better about my situation. Highly recommend P1, Hamden location.

I had fluid removed from my elbow. Two APRNS worked on the procedure and took extreme care to insure that the procedure was done in the most sterile atmosphere. I was very impressed with their competence

I always love this place everyone is very pleasant and kind. I aways leave feeling like Im going to be better shortly.

Woke up with terrible pain. Decided to go to urgent care and googled the closest one to my home. I found Physicanone Urgent Care in Attleboro to be very accommodating. Easy check in. Less than hour wait for a walk in. Dillon was very, courteous, professional and respectful for intake. Doctor was thorough and I received the level of care I had hoped for. Feeling much better today. I highly recommend if you need emergency care.

I made an appointment and it took 2 hours for them to say they can’t help; horrible experience

Sorry it took so long for me to acknowledge the APRN from Physician One Urgent Care. If it wasnt for her, I dont know if Id be here today. She insisted I be at the emergency room in one hour because I refused an ambulance from their office. When I arrived at the emergency room I was diagnosed with peri cardial effusion. I had so much fluid around my heart and lungs my heart couldnt beat properly. Thanks to her Im here today. She also called the emergency room and told them Id be coming. I know her name but, I dont feel comfortable sharing it . My heartfelt thanks !! ❤️

I went yesterday had a good experience I walked in wait wasnt bad 20min. Dr tested me said I had the A Flue. So today my wife is getting sick so I call to make appointment to see the doctor. The receptionist said no need to make one just come on down no one is here. We get there and they say 1hr wait. Mind you it only took 10 to 12 minutes for us to get there. So I said we will make appointment they gave us one for 5hrs latter. That was after the two were passing notes back in forth. My take is she didnt want to take the time to make the appointment so she lied about no one there. We are elderly and sick and we shouldnt be treated like that.

I had to wait a while, but I felt great about the provider who took care of me! She was kind and highly competent.

Made an appointment, but waited for 45 minutes anyways. Small waiting room, full of people, packed close, coughing and hacking. I came in for a covid test, and was afraid I was going to get other people sick.They then messed up my covid test and said theyd give me a call with the results... they never did. I had to call the next morning to request my results.The positives... well, the nurse I saw was very good and prescribed the right stuff.

After a computer glitch and waiting i was seen by a very knowledgeable PA. She was great!

After waiting 45 minutes from a scheduled time to be brought back to a room, I waited another hour and 15 mins for my to be seen, after being told strep swab would be back in 15mins, it came back positive for Strep, antibiotics were supposedly called in to the pharmacy and here we are hours later and it was never called in now my some has to wait another day to begin treatment so defeats the purpose of going there and wasting almost 3hrs of our day… Probably was better of going to the ER.

Check in was fast and easy, the wait was reasonable, and exam was comprehensive. I feel that my health issue was diagnosed and treated quickly and accurately.

This was truly the worst healthcare experience I have ever had. The pa came in and it very much appeared as thought she had an idea of what she wanted the diagnosis to be (one that was most convenient and easy for her) and nothing that I said would have made her rethink. She took no objective measures to rule out my other concerns or look into them at all. As a graduate student healthcare myself, I am very aware of how healthcare interactions are meant to go, and this was far from it. I am genuinely concerned that this individual is being trusted seeing patients who may come in with symptoms more serious than mine.

Would of been a 5, but the exray tech.Wasnt there yet to take an exray.They are mobile.They should always have one there during business hours.I could of wait another hours there, but I had to get my scheduled bus.

It was my first experience with an Urgent Care office and PhysicianOne was really great. The wait time wasnt too (I was expecting crazy) and the staff was very helpful. The Dr I saw determined I had a flu and got me on the meds needed to get a very troublesome cough under control. I will definitely be using them again in the future! Hunter

PA was very knowledgeable, listened to my concerns and address them. The entire process was easy from checking in, grabbing my vitals and seeing the provider.

Very pleased with my experience. The check-in process was smooth, the team/staff were very friendly and efficient, and the care provided was excellent.

Michelle at the front desk has such a nurturing and welcoming vibe. She was extremely sweet and caring ❤. Physician Assistant Jessica took her time to listen to my every concern which were addressed with education and attention to detail. I feel great as she knew I would. Rapport was built really quickly with the medical assistant 😳 I forgot her name now. She was great at keeping me abreast of what was happening and was super gentle. I always take the drive there when sick. They did not disappoint. Thanks everyone. I appreciate the kindness and patience.

Andy, the physician assistant was excellent. The nurse was very kind and compassionate, trying to remember her name, I believe it was Brittany. The reception attendants were also very kind and helpful. There was very little if any wait time. Highly recommend.

Awesome service!! Graceful/Informal nurses and a sweetheart receptionist. What more hospitality can you get? 🫶🏾🥹🫡

I was seen with great care and attention to detail! they made sure i got everything i needed and the staff was kind and punctual

I was treated reasonably promptly (registration, interview, testing, PA diagnosis). That was all satisfactory. It would be greatly improved when they get attached to MyChart with Yale Healthcare, which I was told is to happen in August. I want my test results (and diagnosis) available to my regular physicians. I was put on a very strong antibiotic, which I wonder is necessary.

The first urgent care office i went to that really felt like a hospital, the young lady that took care of me (neha rana) was better then any ER doctor i’ve seen in the past. Looks like i found a new clinic to go to whenever i’m not feeling well.

They were amazing . Wait time was very quick . Andrew Baginski PA was awesome!! Totally recommend this place if you’re not feeling well !

All staff were very helpful explaining processes and options, including the receptionist, the physician and the X-ray technician. Minimal wait time and clear follow-up instructions.

I just came back from urgent care. I love this place. The staff is awesome. They treat me like royalty Every time when I go Julie, the partition, and the young lady At the front I believe I’m pronouncing her name wrong, but I believe it’s Crystalline I think I’m spelling that name wrong😊sorry

This visit was not a good one. We had an appointment and waited over an hour to be called back. There were a few people that came in after us and was seen before us. Once it was our turn the doctor was rushing through our visit.

They were able to give me an immediate appointment to check me for Covid and/or strep throat. The front desk staff, the medical assistant, and the doctor were all kind and helpful. It was amazing to get my lab results back in just 20 minutes! They quickly connected with my insurance and had no problem providing me with advice about returning to work. Highly recommend!

I found myself in dire need of urgent services due to upper respiratory issues. My MD is out of town so in comes PhysicianOne to save the day. I was able to make an appointment online so the wait was minimal. I was seen by PA Andrew who was patient, attentive and knowledgeable. He addressed my concerns, prescribed medication was sent to pharmacy and he reviewed education material. I am a nurse so I appreciated his attentive bedside manner which made me feel like I was in good hands. I would recommend PhysicianOne to anyone in need of urgent care. Front desk staff was friendly and there was an abundance of masks and hand sanitizer available for use. Great experience!

It was very easy to make an appointment, my care was excellent, and I would definitely use Physician One again.

Easy to book online, got us right in and out. Needed a physical for my son to attend camp. Staff was overly friendly.

It was my first time at this clinic, and I was impressed with the professionalism of all the staff. I was having ear pain for the last two months. The front desk staff was kind and cheerful. Marlon the medical tech was professional and upbeat, and made me feel at ease. He listened carefully to my symptoms and took detailed notes about my case. The doctor was prompt in conducting the exam and prescribing treatment. I am happy to say that I was able to walk out of the clinic feeling 1000% better than when I walked in. Great clinic with hospitable staff. A great experience from beginning to end!

This is the urgent care Ive been going to in the past 2 to 3 years. The staff is friendly and polite. The PA was helpful and engaging. Im glad I went yesterday instead of going home. I received the treatment I needed to feel better.This is my goto instead of the ED.Thanks and Keep up the good work guys.

Once I got in the room the assessment and care were great. It just took a long time in the waiting room and then a bit more once in the room. Especially since I wasn’t feeling well, it felt really long. Otherwise I left with a plan to feel better and that’s what matters most.

Excellent care and responsiveness to my follow up question. Receptionist was also extremely warm, welcoming and helpful

Was able to make an appointment last minute with many times lot options. I was checked in and taken back within 10 minutes of arriving. The nurses and PA were very friendly, fast, and helpful.

I love PhysicianOne! Staff is always so nice and courteous. MDs are amazing as well!

Staff was extremely professional. Got in about in 15 mins ,was able to get chest X-ray there. I definitely would go back there . Got 4 prescriptions to help with my coughing,breathing feeling a lot better. Thanks to all of the staff for helping me when my doctor could not.

Excellent service! I appreciate the urgency and accuracy of their care. Highly recommended.

The Women at the front desk were good. It took a while for me to be seen. It was kind of cold in the building but they took really good care of me.Thanks.

The doctor was so sweet I wish I grabbed her name, she reassured me so much and it wasn’t hard to get an appointment for my child, got it SAME DAY!!

My experience was wonderful. The wait was a little long , but that was because I was a walk-in. Anja Gunderson(APRN) was awesome. So caring, concerned and attentive to my pain. Anja was very knowledgeable about my condition. Thank you again Anja and Physician One.

Excellent providers! The only glitch was waiting an hour ( with an appointment) before I was seen

Very efficient check in, appointment was ahead of schedule, every staff member with whom we interacted was kind, compassionate, knowledgeable and helpful. Very pleased with the visit! Thank you.

Tha staff were pleasant, friendly, and professional. Everything was done in an organized timely manner. My treater was wonderful, pleasant, professional, an extremly informative. I highly recommend them.

The nurse and doctor was so nice to me and I appreciate their work

Been here several times in the past. Yesterday I waited 3 1/2 hours to be seen. When I was finally seen, the whole process was terribly rushed. I was not thoroughly heard or even thoroughly examine. I know it’s a quick urgent center and I can’t expect a lot, but rushing through my examination was disheartening. No real concern or care. I won’t be back here.

Didn’t have to wait too much, both the nurse and the doctor were very attentive, caring and nice to me. Left the place feeling cared for and had to call after to ask to change my prescription to another pharmacy which was done right away. 100% recommend

Front desk was very pleasant and seemed to multi task professionally.The nurse was also pleasant and asked perfect questions.The X-ray tech handled my situation perfectly.The acting physician was prescribed me with an antibiotic even after I asked for an anti inflammatory. My dog bite . After I explained the dog was vaccinated. My knee is swollen badly and I needed help to go back to work. Waiting for my X-ray results the physician forgot about me waiting for 45 min and would have been longer if didn’t inquire.He was watching video games as I approached him where he asked my name again. Very unprofessional, I will not be back more will I recommend anyone to go there .Dennis Mathews

Was really pleased with the service I received. Renee and Jenna were absolutely terrific. Both were very knowledgeable, reassuring, and compassionate, and explained things understandably. I had a bit of a wait but that was okay. Very happy with everything.

Professional personal and good visit. Waited an hour to see PA with an appointment. It was busy and I felt the wait was reasonable. Professional front desk person and clean facility. I would go back if needed.

I was greeted with the kindest receptionist I wish I got her name, but I didn’t. She was wonderful. She took all my information. She asked me to take a seat they’d be with me in a minute then I was greeted with My Nurse. Her name is.Jaylyn M.A she was absolutely wonderful with me patient and very kind. I asked her a few questions. She answered them in detail very wonderful young lady. She deserves a raise she put me in the room. She did my vitals. She listened to me patiently and was very kind she told me to wait and the doctor would be in he arrived within less than 30 seconds. His name is Andrew. Baginski, PA-C now keep in mind I was very anxious. I have lupus and fibromyalgia and I’ve had it for 30+ years for the last three weeks. I was suffering with inflammation of my feet, ankles and legs I was refused fluid pills, which is your Lasix by my regular physician, I had a few other issues I needed to discuss with him, he was the most pleasant informative wonderful man being a doctor that I’ve ever met in the longest time he patiently listened to me and then he explained every little detail to me. He was wonderful. I actually plan on going back when need be only if he’s on duty that’s how I felt , he explained everything to me. He was kind he looked me in the eye when he spoke to me which to me is huge. He was just a wonderful human being. They were. They were all very kind to me, but I truly only dealt with the receptionist, the nurse, my name already and Andrew he was a blessing. I left there feeling tremendous I will be back they should give him a raise as well. Thank you thank you to all of you. Thank you especially to you and you truly are special in my eyes.

Went in for a 6 PM appointment PA Ana was absolutely amazing very professional, very thorough. I was very much impressed with her level. Expertise would absolutely go there again.

Awesome friendly staff, easy to make an appointment, pretty fast service

From the front desk clerk, to the CNA naked Jaylin, to the PA whose name I can’t recall, I received the most efficient, genuinely compassionate service I could ask for. It may be helpful for them to have more than one provider on staff but it still ran smoothly. My treatment was also thorough, riling out other common conditions. I felt heard and understood and I was prescribed what works best with my body. Thank you.

This was my first time at this urgent care office. Everyone was very friendly, professional, and informative. I was able to schedule an appointment within a couple of hours of being seen and I was in and out of the office rather quickly with my test results. I will continue to use this office and highly recommend it as well.

Jessica was the best! I’ve never had a doctor who was so fun and genuinely happy to be at work. She made the entire experience as pleasant as going to the doctor can be. The medical technician and receptionist were also super sweet but I didn’t grab their names. Overall, incredible group of people working here and I would highly recommend!

I had a virtual visit recently and was helped by keribeth and can honestly say I am very grateful and appreciative of the quick service and the care placed on its patients. I think this urgent care is one of the better ones as I’ve had several experiences going to other urgent care offices where they don’t really do anything for you besides force you to come back for the same complaint due to telling you not to worry etc. this one is fast, patient focused, and a very clean facility as I have gone several other times in person.

The service at Physician One Urgent Care is excellent, the building is clean, the staff is very professional, knowledgeable, and polite.

Had to wait a bit but better than going to the ED (*thats inevitable for same day appts*) overall 3 appts out within 2 1/2 hours not too bad. Customer servive was great, NP was nice & knowledgeable, had my 3 kids seen, straight foward appts. Got doctors note for school, would recommend will be back if need be, Thank you :) for everything.

I received prompt care initially from a friendly, knowledgeable nurse and PA. Had to wait for a technician for an X-ray but not terribly long. She was great too. I recommend and bring a book.

Very professional, PA was knowledgeable, very fast for a hand x-ray.

The service at this location is wonderful.To the front desk to the techs.all knowledgeable. Oh and the register nurse/ APRN was so gentle with my foot they explained what they were going to do and then if I needed some numbing medication they would apply that but the way they were so gentle and took there time with me.. chef kiss.If you’re in need of URGENT 🚨 CARE this is the location to go to 1st.Thanks

Glad it opens on Sunday. booking online reservation was easy. I needed only an x-ray on my left foot to be sure it’s not broken. good news, no broken bones; bad sprain. I appreciate the PN’s and nurse’s willingness to communicate with a deaf patient.

I went there with an in person appointment and still waited 30 mins just to be seen after my appointment hour. Also I went there 15 mins before just in case and it made it 40-45mins waiting when I was feeling already so sick. Then, they got the first measurements and covid test and I was told to wait for the doctor. While waiting nurse came back with a tablet and told me that doctor will be on virtual! Can you imagine?!!! I wasn’t told until that moment that it would be virtual! And , I was already tired, so I waited. Guess what, the virtual doctor connected exactly 27 minutes later! What is the point of going clinic especially when you are sick, if they will connect you to virtual doc? Even if I explained to virtual doctor that I have a serious infection with every symptom, he just gave a cough suppressant and I just got worse after! Sorry but, how worse this could have gone! I didn’t give 1 star just because of the kindness of the staff. But the rest is just a complete disappointment!

Made my appointment the night before which was very easy. Came in the next day sat for about 10 mins was bought in, Dr came in sent my son for a X-ray in the next room and results was back in 5 mins best place ever no long wait been coming here for a couple of years now for me and my boys and will continue. Staff was very friendly also and the Dr was very nice and down to earth and my son loved the lollipops and goldfish.

I was a walk in appointment. I was seen within 15 minutes after arriving. The staff was pleasant and professional. I left feeling that my concerns were adequately addressed.

Great service! Everyone was friendly, professional and very thorough. Highly recommend

The front staff experience was horrible. I work from Yale that why I came but it was a bad experience either the young lady at the front desk

Front desk staff completely incompetent. They did not sign me in properly so several people were taken ahead of me, making my wait time much longer. I told them repeatedly the screen in the waiting area indicated I had not signed in. It wasn’t until I caused a scene that they made sure I was seen next. When someone has the flu, that’s the last thing they want to happen. Please hire more competent staff.

Dr is amazing! Great attitude and patient care! Make you feel cared for

I love the hospitality from the staff it was my first time felt welcome, The receptionist was professional and young lady who took my vitals was friendly to the gentleman came last Andy. So will be back

After being in so much pain, I decided to pop a visit, which they had several available times to choose from. When I got there, check-in was easy, and staff was so friendly! They quickly found the issue with my health, and prescribed the right antibiotics to do so. Will definitely be back if I ever need to!

New to the area, and without a Pediatrician yet, we took our 4yo here and could not have asked for a better experience. From the desk staff, to the nurses, to the PA, everyone treated us well, especially our child, treating her with the gentle kindness and respect we always hope for. Everyone was efficient and kind, and we will gladly return if the need ever arises. Highly recommend.

Loved the front desk team member and the Medical assistant Crystal!! The physician was also kind, evaluated my back pain in a very easy going manner. He educated me about the knot he found in my back, in easy to understand language and what he would prescribe me! He was down to earth, friendly, funny and professional, and also involved my husband in how to treat me!

Staff can be a little more friendly. Receptionist wasn’t welcoming, no enthusiasm, no manners or respect for sick patients. My 7 year old had to get a x ray she wanted to walk by herself across the room with the tech before she left the room she was in good spirits when she came back she had a frown & was down I asked her what was wrong she said nothing when we got in the car she told me the x ray tech was mean / rude & was speaking to her in a harsh tone with a attitude. No grown woman should make a child feel comfortable especially a child receiving patient care . If patient care isn’t the job for you , please seek other employment. We rely on healthcare providers to make us feel better & we are trusting them with our care !! The PA & MA were amazing the rest of the staff were terrible

Well organized facility. Excellent service by the receptionist, Jaylyn. She was so pleasant and professional. NP Jennifer and her assistant were also excellent! Thorough, professional, and kind. A+

First rate in every way. M.D. was attentive, friendly and knowledgeable. Correct diagnosis and treatment of problem.

I had an unpleasant experience here this morning. I came in, explained my symptoms (high fever, chills, fatigue/aches) to the person at the front desk, and asked if they test for Lyme disease. The receptionist asked if I had a tick bite/rash and I said I didnt know. She told me she wanted to check with the physician if I can be seen because of the lack of a known tick bite/visible rash. Asked to wait a few minutes. 45 minutes pass and the receptionist seemed to forget about me and when reminded said she couldnt get in touch with the physician and asked that I wait again. She was apologetic but I just thought it was odd that the front desk person was making these calls. Left to go to another clinic, was seen promptly, and tested positive for Lyme disease. I was disappointed with my experience here as I pretty much chose this one based on the high Google reviews. I am not one to write negative reviews, but I would not recommend choosing this clinic as there are many other options in the New Haven area.

The staff are patient and kind, the wait time was short and I was listened to and treated with respect when explaining my issue. As someone who dreads going to the doctor, I assumed this would be yet another negative experience with a walk-in facility. I could not have been more wrong. Thank you Jessica, Jose and all the staff for making my experience a positive one.

Everyone was kind, considerate and professional during my visit. The Con: the actual time in the exam room seemed excessive. Overall, I would use the services again if needed.

All around excellent. The physician was extremely thorough and carefully checked our medications before selecting an antiviral for my husband’s Covid and for my potential Covid so that there would be no drug interactions. All the staff were helpful and equally efficient and thorough. Recommend highly and would return without hesitation.

My visit to P1UC of Hamden was a breeze! The service there is incredible, the employees are nice & the facility is super clean. I needed to be seen to be cleared to return to work. As a walk-in /with no appointment. I receive fast/ courteous service. I didn’t have my debit card on hand to make my copay, so the receptionist at the front desk allowed me to write down my card numbers to complete my payment. I was so impressed the compassion from the medical assistant; he was kind and gentle with testing. He even offered me water as I waited for my results. The physician was very nice and very informative. You don’t always get that type of service at the doctors office on a Monday. I really appreciated that. I hold P1UC of Hamden to the highest of standards. You guys are all awesome. Thank you.

I had to take my 8 year old son to get a head injury glued on Wednesday 9/20/23. From the front desk woman being completely compassionate and helpful, to the women who brought us back taking vitals making sure that she kept asking him if he felt ok since he hit his head, to Mr Ken who took care of him and who was gentle and explained everything he was going to do to him so not to make him scared, I would come back here 10/10 times with this crew of people! The 3 of them restored my faith in medical care that there are still people out there that actually care about the patient and their needs! Thank you to you 3!!!

We waited 3 hours for a minor thing and had an appointment as well. Didnt matter.

Went to PhysicianOne Urgent Care to get checked to see if I had a hernia as I suspected. They were Extremely Professional on every level!!! The check in was quick; time was minimal. And the training student was thoroughly interested in everything I had to say as well as my question answering of questions. The PA name was Kate and was she ever Helpful as well as knowledgeable about my situation, I feel like she went way above what I expected, but I really appreciated her honesty!!!!!!

Very good experience. Receptionists, aide and PA were very kind and attentive. My wait time was longer than than expected due to receptionist stating that they were short staffed due to staff calling out. This will not prevent me from using this walk in again because of the staff that was there. I was very satisfied with the care I received.

Made an appointment, but it looks like even a walk-in would have been an easy in-and out. Quick, friendly, professional. I’m on the mend!

Had a great experience here yesterday. I got bitten by a feral cat at work so I needed a tetanus shot and antibiotics. I was able to book an appointment online the night before. When I arrived the receptionist was on the phone with a client but as soon as she was available (only a minute or two) she assisted me with check in and was very nice. I was early so sat down to wait, and a technician/nurse (I believe her name was Jaylyn - hope I spelled that right - she was very nice also) asked me if I would be interested in doing a virtual appointment to speed things up. I hadnt done it before but said sure why not and she walked me thru it. I did the online consult (had to wait a couple mins for the doctor to come online) then got my tetanus shot and a prescription for antibiotics sent over to my pharmacy. Everything was clean, everyone I interacted with was professional and kind - highly recommend!

We only have nice things to say and high praise for Physician One Urgent Care!! From the minute we walked through the door, I knew we made the right choice. We were both exposed to Covid and needed a test quickly. Never being there before the to fantastic ladies check us in very quickly, professionally. Being told we would have to pay for the tests, these ladies took the time to check, fill out all the paperwork so we didn’t need to pay. They were great!! The Physicians Assistant was great, professional and the medical assistant was kind, caring and professional as well. The whole experience was great. Highly recommend 🌟🌟🌟🌟🌟🌟🌟

Always a smooth process. Staff is very kind, knowledgeable and accommodating.

Had an awesome experience tonight! My doctor Katie was fantastic. She was thorough and assuring. She made me feel at home which is unheard of at an urgent care.Brittney and Crystal were also great! Thank you! They all deserve a raise!!!

Overall, it was a positive experience. The check-in process was smooth. It helps to have an appointment as the wait time can be a little long if you are a walk-in and they are at peak business.

I came into the office with less than 30 minutes to closing time requesting to have my daughter examined. A normal office would have probably been annoyed for such a late walk-in visit but not PhysicianOne Urgent Care. The staff presented us with cheerful smiles and genuine concern for my daughters wellbeing (Especially Chyna & Kate). Very little wait time and we were offered goody bags which included traveling emergency kits. We honestly didn’t know what could be the issue with my daughter, but the staff was very persistent with questioning daily routine and explaining to us possibilities. Such a great experience and comfortable environment. I wish we could’ve chosen this medical office as our primary care physician. Highly recommended for all medical concerns.

Made an appointment which was a waste of time. I’m honestly just upset that they even give that option and then don’t honor it. Like people make appointments based on their day and they just legit kept me here for over a hour and half passed my appointment time . Didn’t even get my self looked at because I’m going to be late for work lol just overall terrible experience. Like why even give an option for appointment if your not going to take the patient in any diff than if they were to walk in at that time .

The service is great. The nurses and doctors are great they all make you feel very comfortable.

I called ahead and was given an appointment in 30 minutes. Wait was about 30 minutes from when I completed paperwork until I was seen.. Everyone was professional & respectful. Paul took my info & vitals. He also tested me for COVID, flu & RSV. Kate (PA) gave me results of test and did more diagnostic work, including an examination. She explained everything she did. She was awesome, kind & gentle.Together we came up with a plan of treatment. Prescriptions were sent to pharmacy quickly.The facility inside was clean. I feel confident about plan. I recommend this facility.

I had to wait even with an appointment. But service was good and friendly. My problem is resolved.

Friendly. Courteous. Quick. They quickly diagnosed me, sent in an rx and I was on my way.

I usually come here because they are always polite, and are usually quick to see you and take care of you

From the moment I walked in I was met with kindness, friendly and professionalism.

Never had a complaint. Great service all around from everyone. Everyone is super nice and professional. Jasmine was amazing and very helpful. She was proficient and helped from the beginning to the end. Great place to count on.

Sat in the room for about an hour, but they were nice and helpful

This crew is always very professional discreet and helpful💜

Very good to use, wait time was approximately 15 min.after making an appt. online.

Staff Always pleasant. May have a wait but they dont rush you out. From receptionist, to nurse, to doctor, I always feel like they care. Very professional

UPDATE: While the central billing department was very difficult to work with, the actual location manager followed up with me personally and helped to fix the billing departments error. As such, I have updated my review.I had a terrible experience here! When I arrived, they made me wait because they said my insurance was showing up as inactive. Then, while I was waiting, they called and verified that the insurance is active. BUT weeks later, I received a huge bill because they said again, inaccurately, that my insurance was inactive (even though their own staff member verified it while I was onsite). So frustrating! I wont be returning.

This is not my first time at the Hamden location. Each time I visit, my experience is a good one. From the young ladie named Jasmin at the front desk to the rest of the staff. Everyone was friendly and courteous!And I was seen in a timely fashion!

Has gotten much better. The nurse today was beyond amazing. Deff a great experience thank you ladies for your help. Extra special to my little one. For sure made my day better.

I went in Sunday morning because of a bout of vertigo that was lingering. The medical staff was knowledgeable and friendly. Juanita was very professional , kind and respectful in evaluating my symptoms and administering the necessary tests.Afterwards, Dr. Relihan took the time to discuss the test results with me and suggested several things that I could do to hasten my recovery.I would highly recommend this facility .

I recently had a second excellent experience at PhysicianOne. The staff was friendly and professional. They saw me promptly (I had made an appointment) and resolved my health issue quickly. If something comes up in the future, this will be my urgent care center of choice.

Would have preferred to receive correct medication for allergies rather than asthma medication. With all do respect I do not have asthma and have never had a problem with breathing devices and I personally feel that was highly unprofessional. If I do decide to go back I would like another doctor please

Was referred by Yale urgent care (6 Devine St North Haven). Had no idea an appointment was needed. Some 2+ hours later, was “squeezed in.” Care was very good, However.

VERY friendly staff!!! Fast and efficient service. Staff is knowledgeable

Staff very friendly and accommodating. PA was knowledgeable and reassuring. This was my second visit to this facility and I will continue to go there for urgent care.

I had the best experience. Wait time wasnt long and I didnt even have and appointment. The problem I had was taken care of and the staff, doctor were very friendly and did and excellent job.

My visit was easy-peasy and I will continue to use them. I made my appointment and filled out my paperwork online from home...1st win! I arrived 15 minutes early although the requested was for only 10. I checked in from from my car and I was able to see a real time waiting list...win #2 The entire process was very convenient. My wait time to be seen was minimal. The staff was pleasant, polite and through. All of this on a Sunday, noless! I was told that I didnt need a prescription. I grabbed a snack on the way out…. We’ve come long way since lollipops and adults like treats too lol. Specific OTC meds were recommended, which I immediately purchased before I went home. I will follow up with how well I liked the diagnosis...TBD but I just may be adding that 5th star⭐️

My son was feeling ill on a Sunday. I booked an appointment online that morning and got a spot at around 11AM. The online registration process was pretty easy and looks like itll be easier in the future. Since that was our first visit, we had additional information to give.When we arrived, there was one patient in front of us in the line, but once that was finished, we were greeted very quickly and in a friendly caring manner. We were seen shortly after our scheduled appointment time, maybe 5 minutes of waiting. The nurse and PA that saw us were both friendly, knowledgeable, and helpful. They answered all our questions. Luckily, there wasnt anything of major concern for my son, but I am confident they would have helped us if there was.I will definitely go there again, if the circumstances require it.

I had fantastic assistance both times Ive needed to come here. First was an eye emergency last year, everybody was kind and patient as well as incredibly helpful by finding and setting up necessary appointments for the issue further. My second visit yesterday was the same experience. I have been in excruciating pain the last few months and a simple but full examination was performed where we most likely determined the issue. Sam, the APRN who did my exam, was nothing but gentle and professional. She left me well informed and I am so grateful for my experience with her.

Making an appointment on line was very easy. Upon arriving everything went smoothly. I love that they can do so much on site. Everyone was pleasant and professional. They would be my choice everytime for urgent care.

The staff were very attentive and everything was completed in a timely manner.

Very clean with excellent customer service. I will use them when and if needed

Pleasant experience. Staff friendly, great customer service skills.MD was very compassionate and attentive to patient

When I come here the staff is very friendly on the phone and the physicians. The last time I went(which was yesterday)the person I saw was nice but her energy wasnt like the other staff members that I had come in contact with. She didnt have that friendly vibe to me. She did say have a nice day twice which was cool. Maybe it was a off day. I dont know. I gave them 4 stars because of that. I do highly recommend this location. I have had good experiences here.

If I could give this place negative stars I would. The place is clean and the front staff is respectful and professional. That is where my positive review ends. I checked my 18month old in as instructed at 1:29pm. They continued to spell and pronounce my sons name incorrectly even after I corrected them multiple times. I asked if it was ok if we sat in the car while we waited to be called because he was super uncomfortable and fussy. They agreed and told me they would note my admission that I’m outside. After 2 hours waiting I went to the desk asking how much longer was the wait and I was told 2 more people. After 4 hours, yes 4 hours!! I left with my child. They said they only had 1 doctor on and no other staff available. I wish they would have explained that at the beginning and I would have went some where else. At 7:10pm, I receive a text message from themSaying it was now my turn to be seen by the doctor. That’s over 6hours!! the wait time and lack of communication was atrocious. Never again willI come here. I will go to the ER if that’s the case.

The Staff at PhysicianOne Urgent Care are a great group of people. Wonderful from the time I walked into the door until the time I left. I gave them all 5 Stars. I wish I could give them 10.

I used to give them 5 star but I have to take it back today. Even though I have an appointment I waited nearly 3 hours.They just make you wait for no reasonI am not coming back at all.

The wait was not bad. Everyone was so nice and caring.

Some of the most careless staff ive dealt with dont even know how they have this job.Came in with a broken finger and they brushed it off as if it was nothing then the x-ray tech comes in and tells me “we are backed up and have more serious emergencies” when I already made an appointment online for 9:30am so how were they so backed up???She then rescheduled me for the next day after I was waiting a hour to be seen. Worst part is she lied about being in. I called the office because they never sent me a confirmation for my app and the front desk lady says “your not down for today” and proceeds to tell me that the x ray tech wont be back till Wednesday.Seems like a bunch of people who dont know what their doing in there and do not care about anything but the money.I DO NOT RECOMMEND GOING HERE

My experience was great!The receptionist was friendly, the medical assistant was professional and the physician Peter who attended me listened to me and was very attentive and caring. Definitely will come back!

Very neat 👌 all away from the from desk to back... Everyones very polite and I got there late minutes to be getting the last patient for the night...Normally cases Like this in other offices goes oh no we are closing soon, you going it have to come back tomorrow..Nope that was not the case in this place because they took care of me very well!...I recommend this Urgent care service!....

Although I usually go to a walk in closer to my home for emergencies I have to say I was pleased. The receptionist is very attentive, she knew there was a wait and kept asking anyone in the waiting room if they needed water or to use the bathroom. She also apologized for them being behind a few times.The Nurse who I saw was very sweet and took her time with me. Although I did wait 2 hours to be seen with an appointment it was worth it. Also it was very clean. I would definitely take the drive to go back.

The staff were on top of everything I was impressed . I had to bring in my 3 kids sick we were visiting out of town but these folks made it easy to check in and assist w/ our needs. The front desk woman is truest east coaster direct but so helpful! Loved the nurses and the PA they even supplied our 3 kids w/ shacks after their PCR tests very smart on their part

I was refused treatment for an eye infection on Tuesday January 16th because I didn’t want to be tested for SARS Covid. Then the practitioner on duty refused to even tell me his name. This is the SECOND TME I’m writing this review….the one I wrote on Wednesday January 17th never showed up. This is “Healthcare”???!!?? 😡😡😡 Pathetic

No one likes going to the doctor, but this office is great. Ive been there several times for myself and my kids. The are always so nice and professional. Jaylyn and the whole team were great during our last visit. Thanks so much.

First time going there they were understanding and very quick of handling patients.

PA Andrew Baginski and his team are professional, knowledgeable, compassionate, and thorough.

The worst physicianone in the area. They always only have 1 physician working and about a dozen people waiting in the lobby. Setting an appointment ahead of time online doesn’t make a different. I wait 2 hours just to get to an exam room and then an addition hour in there.

3.5 stars- Some of the front desk staff need more professionalism and better communication when dealing with patients in person and on the phone.The nurse practitioner was nice and thorough. The place is clean and we were in and out.

I went there for an infected cyst in my back. The doctor drained, clean a packed the deep wound. Went back two days after, and the nurse ordered her young assistant to clean my back and the wound, the assistant went brutal on my back, she even joked about how clean it was. Lacerations and pain were so brutal that I had to take higher doses of painkillers, total lack of professional behavior from the nurse or her assistant. Went back the day after, wait for one hour, and asked to be treated by a different person, she changed the bandage.

This is the best urgent care, in the state!!! The process was outstanding And the treatment exceptional! Staff was amazing!! It’s was so refreshing to to be greeted and assisted by professional caring and courteous reception staff!! I will not go anywhere else!!!!!

Peter Saad, PA-C was very thorough, reassuring and compassionate in accurately diagnosing my Costochrondritis. I’m very grateful for his excellent care and attention and highly recommend him. I’ve always been very pleased with this clinic.

Best urgent care center ever!!! Thank you so much

Came in with a pretty significant dog bite on my hand. Was expecting a long wait but was seen within about 30 minutes. PA Krempasky and her assistant Jose cleaned and patched me up quickly and relatively painlessly and, most importantly, made me feel comfortable about the ultimate outcome. I’m very pleased with this facility from the front desk staff to my care and to my outcome.

They were super attentive and friendly! The wait was not long, I was able to make an appointment online, get seen at the appointment time and assessed my a doctor in a short amount of time! I would definitely go back!

The place was very clean efficient hand sanitizers face mask were worn and we didn’t have to wait a long period of time. I would go there again and I would also recommend others to go there.

I have been to PhysicianOne two times in the past and they are the best urgent care facility. They are so kind and professional. Recently I had my very first virtual appointment with Stephanie and despite having a screen between us, I felt like I was in good hands. Two days later a Christina gave me a courtesy call to see how I was doing. Its this kind of care that makes me want to return if I ever have an issue in the future. Thank you so much!

Great service, was very attentive to my son’s needs.

The staff was friendly and attentive. The wait was short and I felt I was treated like family. I had to have stitches and was told I could go anywhere to get them out but I plan to return to them. I have nothing bad to say at all. Great experience!!!!

Great professional service even when it’s busy. It’s the medical environment you feel welcome so you can be open and honest to get the care you need when you need it; even when you can’t get to regular PCP!

I was pleased with the service, the Dr. Who attended to me listened and prescribed the right medication and gave additional medical advice concerning my type 2 diabetes in which has helped a lot !!!

Staff were pleasant and friendly. I dealt with a young man named John and he was very friendly and professional with a smile on his face. I had to get a drug screening for employment and was pleasantly surprised how quickly I was being helped and how fast and efficient the process was compared to past experiences at other facilities. I would consider going back for walk in services if needed even though I live closer to other walk in urgent care clinics.

The staff was kind , courteous and professional. The doctor I saw was patient, and listened to me.

It was great once I finally got in a room, but I did have a scheduled appointment and still waited over an hour to be seen.

The staff is always friendly and professional.

I made an appointment for 1:30 and was told later its a reservation not appointment. Still waited over an hour. I understand we are still blaming everything on Covid . I also didnt like them scanning my credit card.The person at the reception area was nice but the assistant that took vitals was not very nice. The xray tech was exceptionally nice and the Physicians Assistant that did the exam was friendly, knowledgeable and professional.

I was in and out the team was so nice. Thanks for your quick and easy accessibility to my needs.

They are so accommodating and kind, literally everybody was so professional, and really took the time to explain medical jargon to me in a way that I would understand it while also maintaining a kind and professional attitude throughout. I definitely would choose this urgent care as my primary care residence if I could thank you to all the stuff.

I was very pleased with the service from the front desk to the exam room. The doctor was professional, knowledgeable and very caring. This will be my go to Urgent Care.

I love this urgent care. It has been my go to for the past several years since they’ve opened. They always take time to listen to me and treat me accordingly. I never feel dismissed here as I have in other places. They allow booking appointments in advance and online for easier and quicker process. If I could give more stars I would!

This place is extremely professional, I was greeted and checked in by the receptionist in a timely, especially as a walk in. Once I was call in by the nursing assistant asked questions, took my vitals and Covid tested me. My doctor confirmed my results and explained and recommended suggestions along with medication. He was great, I love this place and recommend it to everyone, you will not be disappointed.

The staff is so friendly and upbeat! Amelia the P.A. who helped me is a sweetheart. Would come back here again in the future for urgent care needs

I’ve always had a good experience here but today was not the case. First and foremost, the Hamden location has the most unpleasant and incompetent staff that works the front desk. That has always been the case and I didn’t mind because I was always seen promptly and the staff in the back was friendly and professional. Today I have been waiting for 2 hours and still in the exam room waiting to be seen. All of this for a Covid test! And they are not even busy. In fact, I can hear them talking and making jokes while I’m waiting in the exam room. The nurse who started working with me was rude and unpleasant as well. All this time to wait and how we are treated makes this location not worth it. I hope they can turn it around and make it how it’s used to be - friendly staff and short wait times.Small addition - when I was finally seen by a provider Kate Krempasky. She was amazing!

I came to urgent care because I had an abscess the size of two golf balls on my bottom. I couldn’t sit and perform day to day activities. I was in excruciating pain for the past four days. I was hoping to get it drained, but PA Little instead told me it was too hard to drain and gave me more antibiotics (even though I already stated I had Bactrim). I ended up in YNNH emergency room with a fever of 100.5 later that day and a heart rate of 121. It was a really bad infection and even the doctors said they were glad I came because it needed to be cut out. I am very disappointed and apologies are in order from urgent care as they minimized the pain and suffering I have as a black woman. I am not even sure if they asked how bad the pain was for me. Just telling me “aww you poor thing” and prescribing more antibiotics wasn’t going to fix a serious problem. The least they could have done was tell me to go to ED since they didn’t have the capacity to drain it.

Went there today with my husband and our two children- the care we received was phenomenal. Yes there was a wait, it’s a Saturday, during the winter and there is a global pandemic so I expected it! As an RN I have high standards for care and the providers exceeded them. They were thorough, attentive and kind and they saved us an emergency room visit which we all know is a nightmare. Thank you!

Good caring staff, always timely and efficient as well as empathetic and kind. Lady at the front desk (can’t quite remember her name) is always warm and welcoming. Considering they’re constantly busy and most likely overworked, it’s wonderful to see that they treat patients with humanity and patience. They seem to actually care whereas a lot of other urgent care facilities do not. I commend them for being so good in such difficult times.

Always on top of their game. Seem the most aware of any health issue compared to any other urgent care I’ve been to. This is my no one go too. Thanks!

Nice place, clean and the staff is very cordial

Went in on Thursday morning. Very courteous staff at front desk. Quick check in process on a touchscreen tablet. Paperwork was simple. Taken in rather quickly, was assessed, got prescription and note for work- all within 15-20min. Nurse and PA were very efficient and professional. I would definitely recommend this place and return for care in the future.

The Staff are the most humblest, respectful people youll ever meet in a clinic setting. They were so attentive not only to my needs but also with minimal wait time, and they took the time to listen to my concerns as well as addressed each one of them. I called back a few days later with follow-up questions and was placed on a brief hold, and before I knew it the staff member had returned on the line with the answers! Talk about courteous service after the visit. Usually, youre waiting for someone, anyone to return your phone call within an hour at least, but it could be anywhere from 24-48hrs later IF you get a call back. I appreciate you ladies! Keep doing what you do!!!

Super fast, almost no wait. Everyone was friendly, including the doctor. Doctor also had my prescriptions to my pharmacy processing before I even left the building.

PhysicianOne Urgent Care is a very good facility to have any health issues checked. The staff members are very knowledgeable and helpful. The rooms and the lobby are all very clean. Thank you everyone at PhysicianOne Urgent Care!

Excellent service I recomend physician one Urgent Care Hamden 100%