Midwest Express Clinic

This was my first visit to Midwest. Though I had to go to two separate locations to complete my services, I was thoroughly pleased by the staff at both facilities. They were kind, considerate, professional, and efficient. Their same-day followup was the best feature of all. Thank you very much, Midwest Express!

I wasnt feeling well and needed to be seen immediately. I went online and made a reservation and completed the online check in before I arrived. My appointment time was at 5pm and I was called to see the nurse and doctor at 509pm. They were very professional and pleasant.....and was able to asses me and give me medicine....and sent me on my way. I was in and out. Thank you Midwest Express for helping get better.

Great customer service. I went after work to take my daughter . Fast service. The nurses was extremely helpful and nice

The staff is pleasant, not a long wait to see the doctor and the doctor was focused, attentive to my situation and took the time to explain what the diagnosis was and going forward what the treatment would be to feel better. I was overall pleased with the outcome of my visit.

Ive gone to Midwest Express Clinic in Blue Island 4 times and each time has been a good experience. The staff is nice, friendly, and professional. The doctors have been knowledgeable, helpful, present, and attentive. The online scheduling and check-in process is easy and a time saver.

My experience was awesome. My wisdom tooth needs to come out and my pain level was past a 10. They took me right in gave me medication. I felt the care and concern they had for me. Thank God there clinic was open. Clean and pleasant.😊

Personnel,promptly respond to render urgent care resulting to positive mode of patients in que while waiting for their turn to be attended.

NP. Sheena is excellent! She assessed my situation appropriate to my needs (which included arriving in a good deal of pain). She was professional without being cold, and decisive without rushing me through, although it was near the end of office hours. She showed me empathy, courtesy, and listened to me carefully and patiently. I felt seen, heard, and respected. I would not hesitate to recommending her to others.

I have to say it was truly an “Exrpress” experience. I received a thorough exam and it was less than an hour from beginning to end. The nurse Tania was on her game and very informative. Jennifer the Nurse practitioner was also very knowledgeable and informative as well. All of this was impressive because of the very high volume of school physicals there. Would recommend this particular location to anyone in the area!

I love the service from the Provider Mark, he saw me and my son, i love the care and compassion she show towards my self and my son. I was sick going on 3 weeks, and I finally received help, what in better hands of Dr. Mark…The process was very fast, thank you, and Im very Happy to recommend the clinic, I will highly suggest go here before going to the emergency room, of course if its not life treating.

I must say, I have grown to just love and adore nurse practitioners. Dont get me wrong, I love my concerned physicians, but its the follow through of nurses that does it every time! I feel like they TRULY CARE. Thank God for EVERY ONE of them!!!

Very efficient staff. Should a lot of care for my son who is only 8 months. They also gave me a lot of good information and made me feel at ease of knowing what to look out for

I checked in from home. Was a Very good idea seeing as it took me only 30 minutes to get there, get seen by the dr. and get out. Was very clean and very nice people. Doctor cleared my worries! Thank you MEC for your speedy, clean, and friendly staff.

I visited this particular Clinic in Blue Island and was pleasantly surprised at the reception, the office in General..from the reception desk to the delightful music that was playing to the Nurse Practitioner that saw me was ABSOLUTELY a Great experience. I went for pain on my left hip...they are so very friendly and nice and kind...I have visited another Clinic in the past and they were nice as well but this one was just what needed when I went to them! Just a really wonderful staff that handled me with so much warmth and great care! Shall I need to go back I will not hesitate!

Through everything I been through in life they didnt question me after I said it was strep. I stated I was allergic to everything and I know its an allergic reaction and the nurse listen. Im so sorry I dont remember your names but even for her to get a second opinion.... I dont think it was cause was able to preform her job. I think it because I said Im allergic to everything and shes making the best decisions she can.So thank you before 12 am today I was back to myself. I appreciate yall. See you in 4 days

I have to call the clinic three days in a row and they kept saying a provider would call me and they never did. They also falsely charged me a $150 copay because their front desk staff are not properly trained. Completely unorganized.

Midwest Express is always been a welcoming and friendly place for me and my family to receive urgent care. I highly recommend it!

Great first time experience. Place is clean and well ventilated. Everyone was pleasant and professional. The doctor and nurse took time to explain things to me and answer questions. Didn’t have to wait long at all. Too bad they aren’t PCPs.

I was at the Blue Island Midwest Express clinic yesterday to seek treatment for acid reflux. I would give them a 0 star if I can. If you are looking for quantity care, you are better off seen at at the west Chicago downtown location, at Lakeview or Tinley Park.The services at the Blue Island location was great and professional until I met with the nurse named Breon. The first impression I got was she was very distant when she entered treatment room. This is bad news to begin with and it got worse from there. She looked tired and spent which I understand given the demands of her profession; however, her lack of care and consideration for me is not acceptable. She took me to the examination table and pressed on my stomygiving me some information on what foods I should be staying away from which I already know. I told her about my post Covid GI issues and she wasn’t any help at all. She wasn’t knowledgeable about what it means to struggle with bloating issues and acid reflux issues at the same time. Without a clear knowledge she proceeded to tell me that she would prescribe Protonix to me. I told her I have had bad reactions to it in the past and she proceeded to tell me that’s all they have? That’s it? Her prescription for me isn’t based on the status of my health but that’s all they have in the system?She then went to look for something else and prescribed a PPI (Omeprazole)for a month! Really, even without a detailed assessment and when there have been many literature out there to prescribe PPIs cautiously. Nurse Breon is overwhelmed and neglectful in her nursing practices. Also, I was told to give a urine sample because it’s common to check urine with GI issues but nurse Breon stated it’s fine if I didn’t want to do so instead of encouraging me to do so to rule out any other medical conditions. If you are there and nurse Breon is present please ask to see someone else. She should not be practicing nursing the way she does! Totally irresponsible, burnt out and tired!!!I then called to let the clinic know about my dissatisfaction and the office manager picked up the phone. I am not sure what she said her name was. At first she was interested then she cut me off to look for my prescription? I told her that she wasn’t listening too and she got defensive. Her compassionate tone of voice changed and she hung up on me.This place is terrible in its work culture. I pray you will have a different experience than I do and I pray to God to open their hearts to provide the best standard of care instead of looking to a job for a paycheck. Maybe you should look into educating your employees on how to prevent workplace burnt out. Sad, so sad!

Seriously a nice clinic. The ladies and staff in there are very welcoming and caring and I had a good experience. And definitely will be coming back for checkups and follow-ups with them. Theyre extremely helpful and quick and caring 💙

The entire staff was AWESOME!!! They understood the urgency of my medical situation and took action. They didn’t wait for me to complete the questionnaire or to run my medical insurance. They took action. I am greatly grateful and appreciative of the quality service that Midwest provided. Also, my entire care took less than an hour. AMAZING ❤️

I went to get some help with pain in my back and leg the doctor that saw me was useless. She didnt try to see what the problem was like examine the hurting areas or do anything. All she did was tell what it might be the problem instead of trying to find out the problem. I hope to god I dont have to go back in there and deal with her. I rather go to the ER. Waste of time.

Took my daughter Sunday for a sports physical for school. Staff was very friendly, this facility is super clean too. We were in and out in under an hour. Definitely recommend

No complaints on the service, but I never received any type of bill and got charged $300. Went to two of their locations, as Ive been very sick, so I have NO CLUE what they are charging or from which visit. I find this crazy!

I have been coming to this location for at least a year and each time I have a great experience. The staff is friendly and I am able to be seen fast. I highly recommend this location.

The visit was great. I was anxious and a little nervous but the intake nurse was so calming that my nervousness disappeared. They were very patient and answered every question I had.

Great customer service , front desk receptionist are nice. Dr.breon is great as well very informative. Thank you

Ive visited Midwest Express Clinic several times now, and I must say, I am very pleased and great with the service provided! The front desk staff are warm and inviting, and the Doctors, assistants and everyone in between has been great to interact with and has a positive and caring attitude geared towards You getting the care needed. Im grateful to have a place to frequent within the community that gets the job done with a smile. Thank you for your services, and for everything each of you do daily, you are truly appreciated!-Jermaine J

The staff made me feel great. The online booking was fast and easy wait time was normal, but I definitely felt very calm. Very cool very collected very taken care of.

I went to the western ave clinic 9/20/24 feeling a little woosy, I saw a medical professional and after looking me over I was deemed as being ok, I paid a $50.00 dollar copay and went home. Two weeks later I received a text message saying that I owed $50.00 dollars (is this the same $50.00 that I paid, or was my fee $100.00). If the fee was $100.00 I would have liked to have been told the price at the time of service and I would have paid it then. This second payment makes me uncomfortable and seems unprofessional.

I have mix feeling. I initially went in for my daughter. My first visit staff and Dr.s were amazing, polite, attentive, no complaints made me feel comfortable returning for future urgent care at this location. I was given an appointment for the following day and felt comfortable on returning.Showed up the following day and maybe receptionists was overwhelmed (different person from the first visit) but having an appointment she said it didnt matter and I had to sit down and wait. I waited over an hr and a half to get my daughters x-ray done. I feel with an appointment they should have other protocol. I showed up on time and just felt rushed. X-ray tech was polite and nice.

My experience was great! I arrived prior to closing and I was registered, examined, diagnosed and prescription sent to my pharmacy in less than 15 minutes! My experience was amazing everyone was very professional and very polite!

We are always seen in good timing. Saves me a trip to the ER which couldve been hours of waiting plus the staff and doctors are so nice. If you need a prescription it is called in right away and the best part is you can register online and save your space in line.

Fantastic service, staff are friendly as can be, staff are both fast and efficient. You wont be waiting long here. Will be my go-to clinic from now on.

I always have a pleasant experience at this location, yesterday was my best visit thus far. While I was not feeling my best, the nurse practitioner kept me laughing, I almost forgot I was at the doctor’s office because I was sick

That was the fastest i walked in and out of urgent care. I appreciate the attitude of urgency. Urgent care should not be a 2 hour visit. The fact that my son was seen in a matter of 15 minutes was a great experience. Thank you.

I always have a quick and easy visit here. Today was no exception. All of the staff and doctor were friendly. The facility was clean.

I haven’t been to this Midwest location in a while, my visit yesterday was better than the last visit. Everyone was polite and respectful! Thank you so much that alone made me feel a little better.

The wait wasn’t long and the staff were very friendly the doctor as well. This was my second visit and I will continue to come here if needed.

At Midwest Express Clinic located at 12200 Western Avenue #100 Blue Island, IL 60406. The staff is courteous and professional. Even the visit itself put a smile on my face.

My visit went well. The wait time wasnt long. The staff was polite, caring, and knowledgeable. I appreciate the service provided. Jennifer K is a great nurse practitioner. She was understanding, took time to listen to my concerns, provided solutions, and even gave me recommendations. I appreciate her help.

The staff at Midwest Express Clinic were very professional, polite, gentle, and kind. I was treated with respect and care.Thank to all at Midwest Express Clinic!

Everyone was so nice and attentive. I didnt have to wait long. I would definitely recommend and Id revisit if need be.

All of the staff from the women at the front desk to my provider were kind, respectful and most importantly very helpful in providing me with medical care.

The staff was very nice,professional, and the facility was very clean. I recommend you go here if you ever need urgent care or a doctor.

I scheduled my appointment on line. Was able to see the doctor in 5 minutes after my arrival. Meet the doctor she was very friendly time and listen to my issues. I hope I can have her the next visit. Awesome!!!

This place is great !!! The staff is always friendly and helpful. They were fast and gave me the medication I needed to feel better real soon.

I had a nice pleasant visit here. The service was quick. The staff was great and my concerns were addressed

I recommend anyone who needs urgent care to go to this clinic. I love that the entire staff are very professional. The NP actually takes the time to listen to you and the wait time is less than an hour, unlike the ER. Keep up the GREAT work.

Everyone was polite. It was quick and easy service. I would definitely go back if needed.

Very fast… amazing workers and quick!!Thanks again 🫡🫶🏽 @Doctors & @Nurses💙

The staff was very warm and inviting. The wait time was very minimal. Very professional and courtesy staff.

Easy online appointmentFront desk very helpfulMA was amazing and very knowledgeableMedical Practitioner was very thorough.

Came in for a skin tag removal. This was my first experience with a skin tag. I was concerned snd nervous. The staff and my provider Sheena were simply awesome. They calmed me down and took care of the skin tag efficiently and quickly. Great Healthcare Team here at this Midwest Express Clinic…

I went in early to beat the rush. And they were pretty fast and helpful. I usually dont like going to bigger clinics because of the waiting times. The medical assistant was very nice and helpful. The doctor was very nice and taken the time to explain my diagnosis.Went back on 12/16/24 they haven’t skipped a beat yet, in and out in 30 minutes. The doctor who diagnosed my eye issue, made me feel a whole lot better than what I thought I had going on.

Never coming here again worst experience ever one of the girls at the front desk has attitude watched her get an attitude with a child waited 3 hours to be seen for a school physical and then got to the back only to wait another hour to be seen for a 5 minute exam the workers were standing around laughing and listening to music in the back while we waited overheard one of the ladies tell another they recommended sucide to a patient and they were all laughing about it I was disgusted

I would give them 0 stars if possible because I booked an appointment for 6:30 when I got there the front desk lady with an attitude told me that they don’t do appointments my question is why when booking an appointment let’s you choose a time of your choice if the facility does not do appointments and it was a hour or more of a wait not professional at all

The staff was very kind and empathetic. I was in and out and felt the physician listened to my concerns.

They are so friendly here the nurses they make you feel comfortable i recommend they place they dont gave you waiting long at all💕💕

Never in my lifetime have I heard of being turned away because I didn’t have my credit card with me. Especially with Covid symptoms. PPO insurance is accepted everywhere and you do NOT need a “deposit” to see a doctor. I have reported you for fraud and refusing to see me. I will send you my emergency room bill now! DO NOT USE THIS FACILITY! 1 star is being nice!

Very friendly didn’t have to wait long and the doctor was excellent great service!

My appointment was excellent from start to finish! Ciara at the first desk was very nice, pleasant, and personable! The Nurse Practitioner whose name I forgot 🥴 was very nice and patient with my many questions. But the icing on the cake was when Lydia drew my blood! I historically do not like needles. I even said I wasn’t going to look, but of course I looked anyway. And when I did, I was soooo shocked that the needle was in and my blood was already flowing out so fast! I did NOT even feel the needle going in my arm! I have NEVER experienced such a painless, quick blood draw in my life!!!!! No pinch of nothing! Thank you soooo much Lydia!!

Great customer service every time we need to go! It wasnt crowded at the time I had to bring my child in. We was seen right away. We felt welcomed and comfortable. The facility is clean and tidy. Thank you for your service! It was a great visit!

The workers are very kind and patient. Definitely recommend going here.

They are always so nice and thorough. Update. I’ve been sick since Monday with the flu or something and I came to Midwest Xpress clinic in blue Island and from the beginning of my seeing the doctor to the front desk everything was amazing and Jessica was so thorough and explained everything to me so I really appreciate that you don’t get that much anymore

I was a little hesitant coming here after a bad experience I encountered at a different location in December of 2023, but I’m happy I did. I didn’t schedule an appointment, I just walked in Saturday morning around 9:40am. As soon as I entered I was immediately greeted by the receptionist who was super friendly and had me all checked in within a minute! I say down and waited approximately 12-15 minutes as there were 3-4 people before me. The lady that checked me in the back before bringing me to a room was super nice and she just made me feel comfortable and not awkward. Just 3-5 minutes after taking all my vitals and information she took me to the room to wait to be seen by the doctor. Literally 2 minutes later the doctor came in and she too was so nice and you could tell she actually cares, and took her time with me instead of rushing to get to the next patient. She explained everything to me and what I need to keep a look out for to make sure it doesn’t get worse and she’s the first doctor to NOT prescribe me amoxicillin antibiotics like every other doctor on the planet! I appreciated that because I feel like amoxicillin is the main antibiotic they always give to you and as I get older your body gets immune to it and it doesn’t work, so getting a whole different kind I was relieved! I go back for a follow up with her so she can see if the antibiotics are working or if we need to try a different kind. Also I forgot to mention at the beginning that as soon as you walk in you’ll get that welcoming, comfortable, sit down and relax type of feel because it’s not dead silent like other doctor offices. They had music playing and I enjoyed it.Moving forward this will be my go to location! Good vibes, great staff and treatment. No complaints on my end.

Service is great. The clinic is clean. The staff is friendly. Prescriptions are sent in with urgency.

Fast and friendly service. Loved my experience. Easy to make a same day appointment, in and out within an hour. Love it!!!!!!

The staff at Midwest seemed to. be. nice when patients enter the building.. They are also patient. The staff at Midwest are helpful and very respectful toward senior citizens. I love going there. The staff worked very hard to make me feel better. A Nurse Practitioner called to see how I was feeling and for a follow up visit.

Very quick service for an urgent care. Everyone nice and respectful.

Trash!!! I did a pre check in three hours before online, UPLOADED MY INSURANCE INFORMATION, sat in the clinic for over an hour before this girl at the front desk checked my insurance and tell me they don’t take it. Really something that should have checked when I walked in. Out of $75, but I’m here now.

Outstanding professional, courteous service the staff is so nice Melissa is awesome it was a pleasure being there this morning atmosphere was very calming Thank you 😃

This clinic wears clean and comfortable they get you in and out and the staff was very professional and caring

Very professional and understandingI like there services and answer all my questions in best manner.

Office Manager has the rudest behavior. She condescending, lack professionalism. I go to the one off 55th and polulaski and this the first time a lobby full of people and she standing the back having a fu conversation. I asked her about and she threatened to call the police. I have already call corporate. But will be filling a complaint with Springfield. Sad. She needs retraining

Jocelyn is compassionate, gentle & good at her job. Im so very Grateful to be serviced by her!!!!

Staff was great, kept my son calm the entire time. Quick & efficient!

I came into the clinic as a walk in, the ladies at the front desk were very kind, I was happy to know that the clinic took my Ins. Although there were several patients ahead of me, I felt the wait was not very long. The young lady who took my vital signs introduced herself and she to was very kind. The MD listen to my concerns and assured me if the meds he prescribed, didn’t help me feel better I should do a follow up visit. Most importantly the clinic was open after I got off work and was near my home.

They always take great care of me whenever I come to visit. It is always professional, efficient and reliable service.

Front desk was polite and nice. Lydia and Jennifer komada are amazing and really caring!! I definitely recommend coming here.

The ladies were very friendly and knowledgeable Midwest Express Clinic is one of the top of the line medical clinics in Chicago thank you for all you do

They were very efficient and knowledgeable. All staff were helpful and pleasant.

It was fast and great,, their attitude was great and they help me a lot thank you

My second time going. They are fast and the entire staff is empathetic nice and patient

I walked in without an appointment and the receptionist was very pleasant signed me and my daughter in, we set all about 7 minutes we was seen right away we had a friendly aide.setvice outstanding .

Run from Marie!! She gives you the worst alternatives for medicine instead of actually just doing her job. Other than that it’s very clean and the other staff are outstanding.

All the staff was very nice and sweet.. i did not wait long at all.

Midwest Express is truly the best place to go for Urgent Care!!They are very personable by spending time listening to everything that and taking time to explain whatever treatment they suggest.Thanks Midwest for Caring!!

I wasn’t in great shape the day I came into the clinic but they made me feel a little bit better just with their positive attitude and helping me out with the process, everything was done quickly and efficiently and I was happy with my experience completely. I would recommend this location for sure

Very knowledgeable np and medical assistants. Very quick with service

I was very disappointed with service at the Blue Island location. When I arrived it was 2 ladies sitting at front desk. The Manager was sitting at the 1st desk and didn’t bother to speak. The lady sitting closer to the door spoke and took my information. Very unprofessional for a manager NOT to speak. That’s fine moving forward the manager called my name and asked how I was paying for the B-12 lipo shot. I replied by card. I was under the impression that shot was $10. The manger charged me $25. I get called to the back and the tech gave me the shot and I asked when do I come back for another shot. The young lady states 1 month from today. I said oh okay May 20? She says yes. That information was incorrect I found out later that day. I later tell my friend hey I got this b-12 lips shot and it may be good idea. I send her the information she goes TODAY same location and she was charged $10 and told come back in a week. Complete opposite of what I was told. I call up to the office and speak with nice lady names Raven ( I think that was her name) I explain situation and she immediately says no you come back weekly for b-12 lipo shot. And she ask that same manager and I hear the manager yelling in the background you have to show promotion flyerFor the price of $10. I found that odd because my friend knew nothing about the clinic or the shot. She was provided the right information and charged promotion price. I’m very disappointed with the treatment from the manager and the wrong information I was provided. I will NEVER go back to that location and I encourage my friends not to either. Honestly, at this point I’m unsure of what they injected me with seeing as though information was wrong. I can only pray for the best. Also I looked at the Ad on IG and it says nothing about showing promotion at the office to get charged $10. It’s sad how people act and they are managers. It cost nothing to explain promotion. Maybe you all should do some sensitivity training and customer service training. Some people arent meant to be managers.Signed disappointed Patient

Everyone there was so friendly and efficient. From the receptionist, the medical assistant, to the doctor. I love going there..of course only when is necessary!😊

Great customer service and the staff was patient and very courteous.

I was pleasantly surprised, I expected to wait hours and hours, like in the Emergency Room, but that was not the case. I was seen in a timely manner, the staff was efficient and courteous. If the need arose again, I would choose this Urgent Care over an Emergency Room visit.

Top-notch service all across the board. I felt welcomed, respected, comforted, and safe there. They clearly put their patients’ needs first and I appreciated them for all of their help

Avoid this place at all cost. I will not be returning again, this used to be my go to. My son and I went in and we each got 2 test done. He has insurance and I don’t. In the back, I was quoted $10 for one test and $15 for the other. I said yes, however my sons insurance covers his, so my out of pocket is $25. When I go upfront, which was also my fault for giving them my card but I was feeling like absolute crap I didn’t even think about it. They charged me $50. Now i call them and they say each test is $25, i get a billing statement and the prices don’t match the “$25 each test they said over the phone” and they put in my chart that I got 3 test done when it was only 2 for each of us. Whenever I call they said that the prices changed but no one knows when. So they realized they charged me for my son when they shouldn’t have, and bumped up the prices on my account so they don’t have to refund me. It’s only $25 but it’s the fact that they are committing fraud since they already received payment from my sons insurance.

Friendly atmosphere. Not long of a wait. Highly recommended 😊

My MEC visit was for a second opinion. Jennifer K., the NP at the Blue Island location, demonstrated exceptional clinical competence and compassionate care. Because of her effective communication skills and proactive approach, my concerns were put at ease and my symptoms started improving within 4 hours of my visit. She also went above and beyond her duties, by taking the time to personally check on me the following day. Thank you!

Great convenient fast service nice clean and friendly workers just Great.

I went last night for the first time and was very impressed. Checked in online to save time and things went very quickly once I arrived. Dealt with 4 different people and every one of them was friendly and professional. Mainly dealt with Nicole and she was great. X-rays were done quickly and they sent prescriptions to my pharmacy. Even followed up the next morning with me. Would highly recommend.

I went here on Sunday 1/21 after a slip and fall on ice (1/20 night… I was fine until I woke up to excruciating pain in my knee and lower leg and foot)… the physician (Melinda) on duty sucked! She didn’t take any vitals, she didn’t feel my leg for tenderness or swelling, she just asked what happened, told me to be careful and sent me to the back for X-rays… when I returned she gave a script for ibuprofen and sent me on my way, advising me to ice my leg and elevate it. (I could barely walk, I had to be wheelchaired) I had to ask for an ice pack and crutches. My X-ray was supposed to be ready in 2 hours and she said she would call me… of course she didn’t… I called, and the person who answered was suppose to email them to me. No email. I called back this morning (1/22) and Ciera advised that the doc probably wouldn’t be back to that location, (as I wanted to see why I’m in so much pain, what could the diagnosis be) she followed up with me, and emailed me the X-ray results, but I was still advised to f/u with another physician on duty tomorrow.And of course Melinda didn’t update my chart to include my visit… just terrible.Hopefully (if I return there, the next doc will be better)

They told me results take up to 3 days. 4 days later I call and they said still no results and that it can take up to 7. On the 6th day I call again and they said they’ll send my results through email. I get the email and it’s blank… I called back they said that means you need to come in. I come in and they said my results aren’t in yet. I said why did you tell me to come in. If they weren’t ready you should’ve checked that. She then calls over another staff to “make sure she was reading it right”. That staff says “yeah only one result is in the other two aren’t”. So not even a minute after I get in my car, they call me and tell me “oh so after you left it looks like your results came in”. You mean to tell me they just came in a minute after I just walked out? No. just lazy and unprofessional and wasting my time. Then they make me pay an additional copay on top of the one I paid when I came last week to get tested. Any other clinics will call or email you with results and send over the prescription to your pharmacy. No clinic makes you come back in to pay to see your results. I will never be back especially to this location. Laziest and most unfriendly staff ever.

I love this location! They are always so friendly.

Everyone from front desk, to nurse assistant to doctor were welcoming, kind and knowledgeable. I was able to get in and out quickly. Will use them again when needed.

Got in early go out fast! The staff was nice and friendly. The doctor showed empathy and concern for my granddaughter and I love that. She didnt rush us in and out she went over everything with us and gave us our options but didnt try to push anything on us.

I went for a physical and it took less than 30min. You can walk in, no appointment needed, but if you dont want to fill anything in person, just fill it out online. They are nice, they work fast, and they explain everything in detail for you to understand the process😁. It was my first time here, and am definitely coming back to this branch when I need a medical chech-up🙂

Quick, courteous and professional service. Facilities were very clean and the staff was friendly. The pandora musical selection was the best.

This is our first visit to the center. It was a wonderful experience. The doctors and staff were very nice and made us feel comfortable. The Doctor explained the diagnosis and went over the treatments. Very thorough and professional. I would recommend!

My nurse practitioner, was super nice. She listened to my concerns and offered really great advice. My wait wasn’t long at all even though she apologized for having me wait. My service at the blue Island office was very friendly and I will definitely go back.

I registered online for the earliest next appointment. It was easy and convenient. When I arrived to the location, all my info had not yet uploaded so I wait a moment. I can excuse the curtness of the receptionist because the rest of the staff was pleasant. However, I later received a call from my emergency contact informing me that they’d received a text from Midwest Express regarding my appointment details. I called the office today to see what numbers were on file, and this same curt woman tells me the emergency contact was the only number on file. I give her my number. After the call, I confirmed that I had received a text to my phone from Midwest Express to complete registration. It doesn’t add up and appears to be a HEPA violation. Now I have to call back because I wasn’t allowed time for follow up questions regarding what information I may have missed.

Exceptional medical care! All staff members are welcoming and caring. Doctor recommended bringing my daughter back in a week so that she could follow up. I really felt relieved because her PCP is not available until July….thank you!

Great service!the staff was very nice and helpful

It was very nice the people were all so helpful I would recommend it to others the nurse was very concerned about me just loved that you all have a great da

Midwest Express Clinic is a very professional establishment. The front desk receptionist was very helpful and friendly. Ms Komada is excellent with children, very knowledgeable and answered all our questions. She is exceptional and you can tell she cares about her patients. My experience was phenomenal and I highly recommend Midwest Express Clinic for Urgent Care and all your other medical/physical needs and health services.

My experience was really good here. I recommend going. I set my appointment online. Once I arrived it seemed like I only waited 12 to 15 minutes before called. The nurses and staff on duty seemed caring. When one of the staff saw a client limping in, without anyone asking, one of the nurses brought them a wheelchair and escorting them to the back when they were called. It was busy, but the staff handled their customers well in my opinion.

This was a great experience for me didnt think I would get the quality of care I did the whole staff is awesome.

Great service 👏 highly recommended. I was referred by my sister and I would recommend to everyone. Very friendly and courteous. Wait time is very short which is a big plus when feeling ill.

Great experience. All staff were courageous and helpful!

Great staff they’re always so nice and helpful

It was my first visit and the staff was very friendly. I didnt have to wait for a long period of time. The staff seems genuinely concerned. It was a pleasant experience under the circumstances.

My experience at Midwest was pleasant. Everyone was courteous and answered my questions promptly. The waiting time was short.

The Service is Quick and Fast. Prepared to be charged a co-pay of any service they provides you. Your co-pay may not be billed. Its best to go in their peak hours early morning or early afternoons rather than the evening. Overall The Staff is Friendly and Understanding.

FANTASTIC EXPERIENCE!! I completed all the paperwork online before heading into the clinic. The receptionist was very warm and nice. We were done at the desk and was called in before we could even sit down to wait (now that’s AMAZING service!). They completed the sports physical quickly and efficiently. Everyone was so very nice and welcoming. This experience really made my day 🙂

Customer service was great. The wait time was super fast. I was able to be seen, handle with care, and out of the clinic within an 1hr. I love how clean the clinic was as well. The doctor was patient and knowledgeable. Thanks, Midwest. Im feeling better already.

We are all customers no matter what community we are from. The receptionist is the first representation of the business and is a reflection of superiors. When conducting communication he/she should always give eye to eye contact to let the customer feel welcomed to the establishment. This makes the company look good and professional. With that being said, the ratings given are due to the doctor who assisted me that day. She was very caring and concern regarding my visit, although an important medical machine was in-operable. Due to this issue she did not hesitate to send me to another Midwest Express clinic to accommodate...she kept her word to contact me immediately of her findings and for that I am truly grateful for her professionalism and oath she definitely honored 🎖

My visit today was quite concerning. My acting physician was Jennifer Komada. I went into the office with concerns about some health issues I was currently experiencing, and Nurse Jennifer was very discriminating, dismissive, insensitive, and impatient. I was trying to understand her delivery. However, her body language had me uncomfortable and confused. I wouldnt recommend MEC to any of my friends or family.

Very friendly staff! Quick and thorough service ! Medicine was ready in less than an hour !!

I came there and every one had a nice Personality and was helpful

This is my third time using the services offered by Midwest Express Clinic, once for my daughter and twice for me. I did the online appointment and registration, and when I arrived, they had my information which made my in-person registration much more straightforward. The staff was all friendly, and they provided me with service and an excellent level of care. I highly recommend this before sitting in a hospital emergency room to obtain services.

Yes. I went in for pain and stiffness in my neck and shoulder. The provider checked my blood pressure and said, oh this is bad, this is bad. Your blood pressure is very high. You need to go to the ER. I told her my bp normally runs high but she insisted that I go to the ER. She never assessed the pain never touched me other than taking my bp. I left and went to Little Company of Mary Hospital and there were so many people they were standing outside! The wait was 8 hours! Then I went to OSF urgent care and they were closing so I went to Advocate urgent care and they were closed. I am still in pain. Couldnt sleep because of the pain. I made an appointment with my doctor and will see her this afternoon. I think the provider could have at least checked me out, took an X-ray or something.

Great Service! The wait time wasnt long at all. Friendly and professional staff. I will definitely return and refer to friends and family!

They were very professional and courteous during my visit.

Very clean, very friendly, not a long wait(less than 10 min to get in the back) doctors and nurses were thorough and got my son the meds he needed to feel better.

Brought my special needs adults brother in for an ear infection. He is a handful and extremely unhappy about anyone touching his ears after years of similar issues. The entire staff was kind, understanding and patient with him. I could not have asked for better care

Nice place , love the medical assistant Josline and the MD Belinda was great

Midwest Express Clinic is a total medical experience worth having. The service and attention to detail, from the medical staff is outstanding. I appreciate the time and efforts to solve my problems and keep me healthy and well.

Had a great experience at Midwest Express! This was my first visit here.I felt like I might have the flu and wanted a doctor to evaluate me as soon as possible. I went online, filled out the forms, and booked an appointment for the same day! The facility was clean. The staff was pleasant and professional. They did all the necessary questioning, swabbing, and eyes, ears, nose, and throat check, blood pressure, weight, listened to my breathing, etc. Turns out I had a severe cold. I felt much better just knowing what was going on with me. I would definitely recommend this clinic!

More people need to be at this facility. There is absolutely no reason as to why I’m being checked in super fast but have to wait nearly two hours to be seen by the actual physican …. This is every time I come here. I only go to this location bc it’s 8 mins away from me.

I really had a bad Morning, but the atmosphere (Music) and the very polite, Great Patient Care from the receptionist to an amazing MA and Follow care and concerns From MDHighly Recommended, Though arrive early! They get BUSY!

I visited Midwest Express Clinic on yesterday. I must say that the staff was amazing. Everyone was friendly and engaging. They cared about what was going on with me.

I have never been so satisfied with professional service that I recieved this past weekend! Especially on a walk in! Jennifer really went above and beyond my expectations as well as the other young lady who did my vitals. I will be forever grateful to them and will always return to this facility for future needs.

The sign in process was quick and efficient. There was over 20 people waiting to get in and when the woman at the front desk opened she was pleasant, quick and efficient in registering everyone.The nurse who took vitals was pleasant as well.The attending doctor didn’t make me feel rushed at all and explained things step by step.

Very quick and pleasant experience. Good staff. Got a tetanus shot and it didnt take long at all

Held a spot online on New Year’s Day, believe me it’s not exactly the place you want to be to ring in the new year but they were so kind. Intake with Evelyn was smooth and she was friendly, calm, and quickly got me into see the APN Anna Koziel was also fast, efficient and listened to my concerns and needs. Even better they helped me find a pharmacy open on New Year’s Day. Thank you for helping me

Always helpful friendly service. Staff works quickly and efficently. Always a very clean and organized clinic as well

Everyone showed kindness and were very organized. I love the walk-ins whenever needed. I will always come here for any last minute in need to see a doctor right away :) especially for my baby girl! Anything to see her better soon!

I looked up express Clinic and this came up. The Dr. Looked at my cheek and said I have never seen that. She got another Dr. and said ok its an infection. They sent a prescription to a pharmacy and I feel better.

I haven’t ever had an issue with the practitioners here. However, the front desk and waiting area are WAY too close in this location. Your PHI (private health information) will be open for everyone in the waiting area to hear; no HIPAA privacy…

Very friendly and really cared about my son. They called and checked on us as well!!

My first experience here was a great impression for my daughter and I. The whole staff was really nice and attentive. The doctor was even apologetic for us waiting. Which we hadn’t noticed. My 15 year old even got lollipops for being a good patient.😂 Great Experience!

The Blue Island office got us in and out. My daughter was able to get her tests done without a hassle. The practitioner was thorough & patient.

I recently left a 5 star review which I just removed. I was seen at the clinic and was helped by the receptionist CiCi and the Dr, Miranda. The first experience was pleasant. I called twice for my results a very UNPROFESSIONAL, DISCOURTEOUS, IMPATIENT receptionist NAMED JESSICA, refused to help me access my results. She first tried to tell me to re-visit the clinic. I’m not doing that when I was instructed to download the app to gain access by the doctor. She cut me Off on several occasions as I explained that I have created a profile to view results, yet there are NON-existent ! She continued to say well there’s nothing I can do, I’m resending you the link to MIDWEST CLINIC. I explained the link is sending me to Quest for results. She then in a matter of fact tone, said those are two different sites. I said that obvious but your link sends me there.I’m explaining, I need the results because I’m in my 2nd trimester, and have concerns before my prenatal appt coming up. She rudely said well I can’t help you.I have 2 QUESTION IS: IS YOUR COMPANY STEALING FROM PATIENTS ? I have insurance and you have not given me the proper services. Where are my results? You’re not going to charge me and you can’t even deliver the prognosis.Secondly, WHO IS TRAINING JESSICA ON ADEQUATE CUSTOMER SUPPORT? Clearly she lacks the necessary tools to USE ACTIVE LISTENING. Which prevents her from resolving issues. I’ve worked in customer service for 10+ yrs. She needs to be fired or properly retrained. I HIGHLY DOUBT THAT WOULD TEACH HER TO LISTEN, or EMPATHY! Hit her pockets. SHE RUINED MY ENTIRE EXPERIENCE. Fire her NOW!

Wasnt feeling well, went to this urgent care. The wait time wasnt long, and the staff was amazing, from the front desk to the Nurse Practitioner. Got what I needed to get me better.

I had a cough,that seemed to be getting worse. Front desk nurse was quick checking me in,honest about the wait time. Dr Jennifer Komada checked me out and put me on some meds. Concerned about my well being. She informed me if I start to get worse come back immediately. I liked the talk and information she gave me.

I had ro get some tests done quickly so I went to the Blue Island location. Everyone was really nice and courteous. Tanya, at the front desk greeted me right away and got me checked in immediately.Sophia, the x-ray tech was amazing. She was very professional, courteous and thoughtful. She made sure I was comfortable and explained everything with no issues. I also had the opportunity to observe her interact with another patient at the front desk who was having an issue, and she was able to pivot quickly, find a resolution that worked for all parties and operated in a professional manner. The team at this location is amazing.

Made an appointment that same day checked in waited about 10 mins my name got called everyone was professional and nice they check my vitals sat me in the room doc cam in 2 minutes later examined me told me the problem also had me scheduled a follow up appointment this office was great!!! Highly recommended

I needed a work physical and it was very efficient to simply walk-in. $75 comprised a full comprehensive exam without waiting. The staff at the Blue Island location were very pleasant and professional.

I have been to this location many times and have never been let down. Everyone starting from the front desk to the doctors and physician assistance are amazing. Everyone is so kind and understanding. There may be a wait but it is definitely worth it. I honestly would prefer coming to this clinic over any other clinic.

I like my experience with us Clinic and the doctor so well im going to start going there as my primary doctor. Because my first experience with the clinic that was the only time in my 67 years of life that I ever saw true concern and a doctors face and she really made me understand about my situation. It was like how when you grew up you always felt the doctor was supposed to care and for some reason she made me feel that she cared I never experienced that people always say its not like it used to be its just a business now but that particular doctor show concern

The service here was fast! They were so attentive to my cares and concerns and the best customer service and hospitality I have experienced in a long time. 5 STAR SERVICE!

I was a little disappointed when I first walked in and the waiting room was filled I left went and ran an errand came back and the waiting room was half-filled moved along very quickly and from seeing the nurse to the attending physician was very quick and they took care of me right away very pleasant experience highly recommend

On Line Check in was easy to follow. My wait wasnt extremely bad. The Nurse Practitioner was Awesome and the Dr Rusnak Was Great. Very Nice Dr Visit. Took very good care of diagnosing me. And soon as I started my meds, symptoms started to get better. 👍👍💞

Best clinical experience to date. Staff is helpful, efficient and professional from the front desk to the doctors. It’s already uncomfortable having to visit the doctor when you don’t feel well but they made it so seamless and comfortable for me.

I was greeted as soon as I walked in gave my name and had a seat. I was called within 5 minutes and got my test done by a very nice young lady sorry I don’t remember her name but she was very helpful with my questions. The nurse practitioner was very nice with explaining my results and information to help me feel better.

Excellent service. I was in and out.

This was my first time there. This was a very pleasant experience. The staff was very polite and courteous. Even my wife like the service.

Staff check in was quick and easy. All staff were Courteous, professional and friendly.Clinical staff was knowledgeable and compassionate. I recommend and would return.

Everyone was very nice and helpful. They let me sit in my car while I waited my turn. The wait wasn’t really that long and everyone was polite and treated me with genuine concern. Later that day I was having issues with the pharmacy. I called Midwest and the woman who answered the phone was on it and my prescription was posted within 5 minutes.

This is by far the best walk-in health and medical clinic . The staff are very good natured, professional and proficient. I would highly recommend this particular clinic to everyone.The Blue Island Clinic Rocks.

The staff is very pleasant here. I called to see if my son can be seen for a school physical after being turned away at a different location. They got us in and out in under 45 minutes

The handful of times Ive been there, everyone is friendly, fast and professional. Getting blood drawn was fast and painless and they were great with my kids. Everytime has been outstanding service.

Fast and Efficient!With young children , visits are a pain . But this was the best experience I’ve ever had - especially with an evening appointment! Thank You all for making this experience great for me and my children. We will definitely be back anytime we need you!

Very polite, very fast, and overall a great experience. Will definitely be back

Best Healthcare experience hands down! I would have spent hours in am ER (which was my original plan before my sister suggested that I go here). The staff was empathetic and helpful and I felt valued as a patient. My visit was quick and the provider took ample time to assess me and provided meaningful assistance.

I walked in feeling very sick. I let them know i have asthma & with the mask barely can breathe. The girl by front desk placed me in a room where I was able to take my mask off. It being a busy day I appreciated that. Visit was very thorough and attentive. I will be going back if I’m sick again. Thank you so much .

The wait time, triage, and actual Doctor visit were all phenomenal. I would definitely go again.

My second time here and the second time they got it right. I used a doctor on ZOCDOC who diagnosed me with a sinus infection. After 10 days of abx, my ear pain returned. I went here and they flushed my ears and found an infection in both. I felt so much better after having my ears flushed and they also gave me abx ear drops. I haven’t had any ear pain and it’s been a week. They are really great here.

The staff is friendly, patient and professional. The wait to be seen was longer than I wanted but not as long as I was expecting. The precheck in saves time on filling out paperwork, especially if you dont have all required forms with you.

Staff was very friendly, professional and took the time to listen and answer any concerns. They were swift to make the recommendation to go to a hospital after determining that my case was going to need more attention. I’m SO glad I went there first rather than a big hospital emergency room because My wait was minimal compared to the 4 hours I have spent in the past. HIGHLY recommended.

Experience and service was above and beyond expectations the staff was very friendly and professional

This is a perfect place to go for any illness or injury that’s not an emergency. The staff is very kind and compassionate. I have always had good experiences coming here! I would recommend for anyone who needs to go to urgent care.

Just love how fast they are really clean clinic amazing people they answer all my questions and the doctor explain everything really good!

The office staff and doctors were EXTREMELY nice and very thorough I did not feel rushed whatsoever. Although there was a little bit of a wait which is to be expected especially during covid. I was in-and-out of there in under 2 hours and I had 2 separate issues that the doctors and staff address and treated.

I used to give this place a five-star. And so I have the most drastic experience today with my daughter. The manager CiCi and the doctor Jen and their staff was outright disgusting the way they treated me and my daughter today. Based on CiCis personal experience concerning her daughter. She misinterpret the laws and the HIPAA laws from minors. They Lied to my daughter and lied me. Would not provide documentation about the laws they stated. Involved the police and a paramedics and tried to steal my daughter. And got upset when I said I was leaving because I was not required to be there. even tried to steal my son. I wouldnt recommend this place with that stuff to a worst enemy. Mind you their other doctors thats great. But this experience turns my stomach. Build my insurance company for things they never did. And held my daughter hostage.

I needed a Covid test and I was the only one there so very promptly received what I needed and was grateful the test was negative. Very nice group working there

Whenever my family or I need to see a doctor,when our primary doctor is not available, we always go to Midwest Express clinic. They are very professional and they have good bedside manners. I have always registered online, so my wait time has never been really long at all. That is definitely a plus!

I started going to Midwest about 6 years ago. It has been nothing but a great experience ever since. I recently started bringing my daughter there for all the things that I would bring her to the urgent aid for. The staff is always so nice, I’ve had to utilize a few different facilities and they’re all great!!!!!!!

In and out within an hour. PA was awesome! Very nice and took her time with me. I have had nothing but good experiences there. My second time there.

The staff is very nice and courteous not to mention professional, also I didnt spend a long time there I will be returning for all medical needs for my grandchildren and myself

My experience was phenomenal !!Midwest has the best staff !! Cici very friendly, professional and knowledgeable . I went to Roseland Hospital and left to come here . Best decision ever. They treated me right away . Nurse Practitioner Nichole as well is very helpful and professional !! Thank you so much !! Differently recommended it here and will be back .

The lady at the desk was extremely rude to my mother and I. Couldn’t believe her behavior. When others came in she was perfectly nice but with us all we got was attitude. The nurses were much nicer but I’m very disappointed to see this behavior in anyone especially someone im looking towards for help.

They staff was very nice and understanding they treat u with respect and. The doctor was very professional very nice she explain everything step by step so u could understand i would prefer my family to them if i could i would give them a 10

Great service, friendly and fast. I would definitely recommend coming here.

It is a great place to get a quick check up, the staff is very polite and if you need any kind of help they are there to help you. Drs. Take care of you as if you were their family. They all have lot of knowledge on their field. Glad to visit them when I am feeling bad.

I’m very dissatisfied with this establishment. I understand we are human and mistakes can happen. It’s how we resolve the issue that matters. I went to Midwest Express Clinic in Blue Island Sunday afternoon for a medical emergency. I was seen by a physician and I was told my prescription would be called in. After calling my pharmacy and no record of the prescription I called Midwest to follow up on the status. They tell me I haven’t been there since 2019. I said I was there yesterday. I described the individuals that helped me and the process from beginning to end. They said oh we have to research and will reach out to the doctor. I find out that they put my information under someone else’s name. I called for a status update and was placed on hold for a long period of time and still no update. I finally reached out to my primary doc to tell them what’s going on and they corrected it right away. The staff at Midwest Express Clinic in Blue Island today were rude and acted like they didn’t care because it wasn’t their error and they were off the day I came in. I was told well it’s going to be a wait because it’s Monday and we’re backed up. I stated that it was unfair to me that I came in for a medical issue the day before and the clinic isn’t taking responsibility for their error in mixing up patients charts. It’s unacceptable that I still haven’t been contacted by anyone from the clinic about my medical issue. This could have ended in a wrong diagnosis or wrong prescription being issued. I even tried calling Heather who I spoke with earlier for a follow up and still haven’t received a call. I will be contacting the attorney general.

I had an amazing experience at Midway Express Clinic, everyone was polite and the service was excellent and fast. I was in and out in under an hour. I have already recommended them to a lot people. Thank you guys.

Quick service, with an amazing staff, who are always kind and very helpful .

Everyone was very professional a d my waiting time wasnt that long. Everyone was very nice from the Register to doctor Assistant to the doctor she was phenomenal. I would go back if my daughter and I had to.

My experience at Midwest Express Cinic was absolutely the best medical facility I have ever been to. I was impressed of how well the staff handles everything I can only say without a doubt, that its a great place to be when you need medical care. 😀