AHF Healthcare Center - Westside

I had an appointment with Tiffany last Friday ,May 10 at 11am, l got there at 10:45am, and they told me that she called sick in the last minte at 11am. Then l asked to talk to Pedro the office manager, they told me to wait, l waited 15 min, instead to get more upset and frustrated, l decided to leave. The front desk they smile to you, but when you turned back they laugh and stab you in the back.They just dont care, but l already file a grievance and im talking to my Doctor there, which he is the clinic director, Dr. Herrmann!

The front office staff tends to be polite but it can take multiple efforts and extra work to get needed or necessary paperwork from them; other staff like the benefits and medical coordination team do not return phone calls or do their jobs. Referrals are more of a joke than anything else unless you are in an expensive HMO. Sadly, LA County is full of suboptimal HIV providers, so this would be par for the course but AHF does manage to be even worse in a few instances.

Thank you to ALL staff for being very friendly, caring, and always being there when I have questions. Thank you to Jennifer, Dr. Herrmann, Diana, and LaShell (the 4 people I see frequently when I go) for taking care of my health🙏🏽. Wait times have never been long for me, even when it has been last minute, front desk and medical staff ALWAYS try their best to accomodate. THANK YOU🙏🏽

I waited for my turn for 40 minutes after the appointed time🤷🏻‍♀️

I love the doctors and nurses but the front desk are not reliable at all. I needed documents completed for my job to make accommodations and I send it to them physically, and electronically several times from April to now. I still have not heard back from them nor have they completed them for my job. I would leave voicemails to Jennifer- I would email them on several occasions and I went up there and they told me I’d have to wait two to three weeks after I have consistently ask for this to be done for months. Unfortunately I lost my job because I was unable to provide those documents to HR and I couldn’t perform the necessary duties of my job. I will never trust AHF again- I am so glad I am with Kaiser. A lot of these people are desensitized to community health and treat every patient as if they don’t have professions and/or understand protocol. My worst unprofessional experience by far. I know it’s a busy organization but 4 months to submit documents? I would have been written up for that.

Hi I love this doctors office the staff is always nice and the Dr. Carl Milner is awesome they always take good care of my health. And the wait time in the lobby is not too long.

Worst clinic ever if you are sick and need an immediate appointment. You’d be better off going to a county hospital. The nurses and front office staff poorly communicate. I have been sick with flu like symptoms since Tuesday and called and scheduled an appointment for Friday. Friday gets here and a nurse informs me this is appointment for blood work only and not to see a provider. Keep in mind I’m having chills and nauseous and pretty much told me that there’s nothing she can do for me. I informed her that it’s not my fault that your office staff poorly communicated to me that this was a lab appointment. If that was the case I wouldn’t have wasted my time driving over 40 minutes for a lab appointment and I’m still sick with flu like symptoms. Needless to say I will be looking for another provider because trying to see a Dr here is damn near impossible. You should not have to wait weeks or months to see a provider when you are sick and need immediate help. It’s very frustrating to have to take off from work and wait all day for an appointment to be told you can’t do anything for me

HIGHLY RECOMMEND! In my 25 years on this planet, I have never received better medical care in my life.During my first visit, I spent about an hour with Dr. Herrmann, discussing my medical history, current conditions, medications, etc. He made sure to take the time to answer all my questions, concerns, and left me feeling confident about my health.The staff was friendly, welcoming, and walked me through most of the paperwork.Dr. Herrmann is seriously unlike any medical provider I have ever had before. You can feel that he truly cares about his patients and their well-being.100/10

I’ve been seeing Dr. Herman for a year and a half now. He’s a kind, compassionate, and very intelligent doctor.He remembers me personally and always takes the time to answer my questions. I’ve seen a lot of doctors, and Dr. Herman is one of the best. He’s sincerely concerned about my health. I can always count on him to order my medications precisely on time and again, I feel personally cared for by him. I highly recommend Dr. Matthew Herman.

I have been coming to AHF for 3 years. I appreciate the staff and the great doctors. Every doctors office is going to have its positive and its negatives and here the positives definitely way out any of the negatives. So thank you to the hard-working staff...my hats off to you. 😉

I’ve been coming here for about 10 years and I can honestly say that I appreciate everything they do at AHF. I started during the Great Recession because they didn’t make my ability to pay a requisite for care. That kind of mission is rare and honorable and they have kept me as a patient to this day, despite my PPO plus plan I have through my employer. This is not a “free clinic” experience. This is cutting edge advancements directly reaching the people who it impacts. I will admit the attrition of providers has been less than perfect, but my current doctor (Matthew Herrmann) is the best ever (smart, thorough, thoughtful, considerate and kind) and I’ve never had my quality of care at the clinic be anything less than exemplary.

Great Doctors cutting edge modern medicine helpful staff and everyone goes out of their ways to help you with any question or problem. I have been a client for over 15 years and I love the place I stand behind the organization and last but not least... I live my Doctor...Dr. HERRINGTON . She is the Best professional and such a sweet and caring human being.

The second time I waste an afternoon trying to receive services from them in 3 months. Making appointments is like pulling teeth with their non-service minded front staff. Would not mind the sorority environment it’d they got the job done but they don’t

If you need to ask something by phone never expect to solve it same day. You have to leave a message but they dont returns calls in less than 1 hour or days. My last experience 3 days! for a simple lab test result.

Shame on you! this is not the location for anyone who has any type of life other than doctors appointment it seems the entire staff first answer is no I do believe that all of the staff should be required to visit AHF Northpoint Florida and Safety Harbor Florida they will get a great education in patient care. Without a doubt they are top-notch shame on AHF westside

They are no good, I went to this office for years. I was given medication and told I would recieve other treatment which I qualified for, never helped, never led in any good direction, cursed out by a nurse..I have other disabilities and was recommended to APLA and they have helped and done more than AHF, in a months time..SAD

Terrible service. They will make you waste your time and go back several times for things that should be handled in one visit. Not professional and terrible communication among themselves, avoid at all costs.

Dr huggins is amazing

Great doctors, great service, people is very kind, etc etc. ALL ISGREAT

I am a client and have been for seven years. I am grateful for the service. They have saved my life.Raymond Collins

Sincere care for all my health needs very respectful and understanding to Mike unique individual concerns every time!

Great facility with genuinely helpful staff and a pharmacy that outshines even the most popular ones.

Extremely unprofessional and prone to wasting your time. Do yourself a favor and try APLA first.

They are not answering the phone , also she is telling if it’s emergency will back to you in 24 hrs .. what ?

Love my doctors office and the staff.

Best dr office in the world.

Great staff and doctors.. ❤

Very helpful & friendly staff.

Very efficient very professional and caring

The best in the community...best staff

Great office❤️!

Fantastic work

Not that great!!