AID Atlanta

I came in for a test 5/6/24 and was told the results would be available in 5-7 business days. After more than three weeks waiting I followed up asking for my results. I was told they were looking into it. Two more days went by before they admitted they had lost my results, blaming the lab company and taking no responsibility.The people I interacted with at the clinic were professional and friendly, and it was a nice space. But the results are what matter.AID Atlanta, if you want to do better, first, dont lose peoples test results. Second, take ownership of your mistakes. Even if your Lab partner screwed up, you still should have been proactive about checking for the results and it should not have taken me almost a month to find this all out.

It’s ridiculous how places don’t hire compassionate people for sensitive topics. I had called before I came (3 o clock) in because I was going to be driving for 45 minutes I told them my ETA and they said I should be fine depending on how many people come and that it wasn’t busy. When I get there (only took me 30 mins arrived at 3:30), there’s no one at the front desk to tell you where to go or anything, so I started reading the signage and went to a desk where some very rude male was sitting. He said they’ve seen over 200 people and I would not be seen today even though the sign says last check in is at 5:30. I explained that I had called, the man on the other line told me that it wasn’t a long wait. How could the spots fill up in 30 minutes? I understand that it is Atlanta and indeed there could’ve been a lot of people within that time to sign in, but there’s no way that all the spots could’ve filled up when there’s still two hours left.I’m so sorry that those 200 people probably had to deal with that nasty attitude!

First time ever being tested so it was slightly nerve wracking at first. It was a great experience. It didn’t take too long. Scanned the QR and filled out the required information. Waited for a few and then I gave a urine sample, got my mouth swabbed, and finger pricked in about 30 minutes. The workers were very helpful and friendly.

This place is my favorite Testing Center of all testing centers I have ever visited. Additionally, it is at no COST to you! What more can you ask for beside a phenomenal customer service, which they do provide with joy. It is simply refreshing to observe them do what they do to help out the locals in finding their health status. Also, the place is impeccably clean. Results are delivered electronically with total discretion. Fantastic!

Guy at the front desk with the curly blonde tips need to be removed. I walked in at 5:04 and the clinic is suppose to close at 7 today. He couldn’t even look me in my eyes while talking to me and the attitude was horrendous. I asked what’s a good time to come in if I couldn’t get tested now and he responded with no eye contact “12 pm because we close at 4” and that is not what the automated call says. I am highly disappointed that this clinic doesn’t have compassionate people for sensitive things! Management needs to work on that asap!

Compared to their old facility, this place is very nice.Parking lot is on google. STAY IN LEFT LANE ON SPRING STREET. SAYS AHF.Call them for directions.Can be a bit confusing upon walking in as nobody in there tells you what to do or how to log in/check in. Even with the woman up front I had to go ask for help. Please dont assume everyone here knows what to do. I saw members of the community helping new people instead of staff helping people.

If I could rate this facility 10 stars I would. First star would go to Ted. He helped to answer all of my questions over the phone and proceeded to ask if I was familiar with the area( Im not just moved to ATL) before he offered driving directions. He was a major key because I would have never found parking had I not had his guidance. I too encountered a young man with curly blonde tips and he was very efficient. Not everyone smiles all the time and thats ok. He was working and it was clear to me he was trying to get folks taken care of. I was finished my registration by 12:50 and out by 1:20 even after having my blood drawn (by Derrick Howard -- he is fun & a magician with the needle... I didnt feel a thing). Shout out to Kay, who also worked in the phlebotomy area and big thanks to the first person that administered all of my other tests (I didnt get his name but he was pleasant and thoroughly explained everything). Everyone was so kind and looked happy to be at work. This place is CLEAN and friendly and I am fortunate to have come at the perfect time because I was in& out. Thanks so much.

Thanks for the great service youre provided to so many people on a daily basis. The energy in the environment is definitely giving I love what I do. Big Thanks to Dee for his Magnificent service he provided. From the front desk to the back staff thank all of you. Everybody energy is so positive. Youll are doing a great job. This clinic moves faster & smoother than all the high paid doctor offices Ive ever been to. Thanks again for youll service.

I went today at 3pm & had an amazing experience. Everyone was friendly and personable. Didnt even take an hour from when I checked in until I left.

The guy with the braids that did my HIV test and the phlebotomy lady was super rude. (I really wish I caught their names) Anyhow, they appeared to be overwhelmed and seemed to not know how to multitask while providing good customer service. I understand that this is free and you get what you pay for but a little kindness during a trying time can go along way with people. However the lady that gave me an injection was super polite. I felt extremely comfortable asking questions.

I called to do some volunteer work, which was my very first time, and it was really cool. The staff members are friendly, I worked on putting various condoms and lubes and information cards for individuals who are in need of safe sex and to know their status. I plan to do more volunteer work with AID Atlanta in the coming weeks and months.

Pros: The nursing, MA, and medical staff are wonderful kind people and are a pleasure. The pharmacy is on top of it as well and makes sure you can get your meds.Cons: Theres some major inefficiency and/or lack of communication with scheduling especially. When Delma left the office, it was obviously a big loss, but NO ONE called me to reschedule my appointment. It wasnt until the pharmacy actually had called me to tell me they had no more refills before I knew that something was wrong. The medical staff is overbooked and is consistently running behind because 20 minute appointments are too short.Suggestions: Book phlebotomy appointments 1-2 weeks before provider appointments. Theres no reason why someone with well-controlled HIV needs to see their provider twice. Just have them come in for labs a week earlier, and then have them see the provider once for their refills and to go over bloodwork. Done. One visit. That also means the followup visit needs to be scheduled WITH the phlebotomy appointment, because we know how appointment schedules can go.TLDR:-Pro: Great medical and pharmacy staff-Con: Disorganized scheduling and lack of communication.Suggestions:-Reschedule before you cancel appointments-Book phlebotomy appointments and the 2 week follow-up at the same time so that youre not double booking your medical staff. Fewer appointments to deal with, more efficient for the office staff.

The facility has moved into a new building. The entrance to the Parking deck is on Spring Street. Parking space is limited. Unfortunately, Google maps will take you to the exit lane on Peachtree.

While this place is amazing for ppl going through financial difficulties its also sooo far removed from customer service. The customer service is Deplorable. The guy at the front with the blonde hair (Darren) should not be working with the public. Hes very rude short and disrespectful. Provides no clarity for the simplest questions. Mortified at how he treated ppl. Saving grace was Ms Tina. I would not recommend this place to anyone.

Always so nice and courteous. Love the new location, very clean and swift. I was in and out for STI testing in maybe an hour max.

Come here if you want to waste your time and gas money! I called yesterday to ensure if i could walk in or not around 2pm so I wouldn’t waste gas and time and the lady on the phone said I could pull up to their location that there would be a hour wait and I said that was fine. I get to the place only for the front desk lady to tell me that they have cut testing for the rest of the day to come back in today early morning at 9:30…they made me pull up for not reason!! That is the reason why i called before hand so that wouldn’t happen and they mislead me with information! I tried again today, i came in early morning at 10am LIKE THEY ASKED and the front desk guy told me testing was cut till 11:45pm and said to come back at that time…SO I came back at that exact time only for the front desk guy to tell me testing was cut AGAIN Till 1pm and had an attitude about it. The staff is very rude, its giving no one wants to work, they tell people false times about when to come in this is unacceptable. THEY ARE NOT TESTING PEOPLE. Made me come back 3 times at exact times they asked only for them to tell me to my face testing kept getting “Cut” Please do not waste your time people.

Really good experience here!! Free STD testing AND treatment even if you are underage and/or don’t have insurance. The wait is usually very long so I recommend coming on a day where you don’t have any plans and also coming a few hours before they close. 4 stars because I came an hour and 15 minutes before they closed to pick up pills when they stopped taking patients 15 minutes prior and I wish they would’ve made that more clear because this place is 45 minutes away. Was not a stressful experience at all and I will definitely be returning

Usually a very helpful space. The phlebotomists recently have been very cold and unfriendly, to be honest I walked out rather than prioritizing finishing the test after she started raising her voice because I had a concern. Great resources but people like that shouldn’t work in healthcare if you don’t want to deal with people go find a lab to work in.

So in the past I came here before for testing and had no problem getting in and out. Despite them being rude in the office I was still was able to get what I came for. Well yesterday I came in about 4 / 4:30 dude looked at me up and down & told me “we have 20 patients and hard to tell if they will get done at 6” (site says 6:30) okay understandable but I drove 45 mins and left my job early to get here.Today I get here at 2 O’CLOCK & the place doesn’t close for another 3 almost 3 & 1/2 hours (I can not make this up) and they’re saying due to high volume we are not taking anymore patients and to call next time. I can not keep wasting my gas and time coming out here when I live 45 mins away. The only reason I come because it’s one of the only few places I know that does free testing and until I find somewhere else to go. This is just frustrating for those are just trying to look out for their health. Maybe add another location ?

The staff is kind, friendly and professional. I waited about an hour to be seen but I didn’t mind. It’s better to go early in the day when they open to minimize wait time. The lobby and waiting area is clean. Nevertheless, it’s nothing more fulfilling then knowing your status.

Great experience! Clean facility, staff was kind and knowledgeable, got my results quickly. I recommend calling ahead to see what time they will actually start testing.

I’m changing my review from 5 stars to 1 star because I had a false positive test result which is fine BUT I’m giving them less stars because they told me it was IMPOSSIBLE after I said there was no way I had it. I came to re-test 3 days after getting a positive test result. I took no medication in between at all. This morning my test was negative. So now I’ve shared this with my partners for no reason and I had to go through the embarrassment (even if I shouldn’t be) for no reason. How many people are getting false positives? That’s scary

I cannot say enough positive things about this facility. Everyone is so incredible warm, kind, organized, caring, informative, and non-judgemental. You can tell they are all very passionate about helping people. Especially the queer community. It was my first time there and absolutely loved the experience.

Since I have been going to this place I have always felt welcomed and the staff is so nice and personable, where they dont treat you like dont matter. The new front desk lady is always so nice to me I believe her name is April, she always makes sure that I have my next appointment before I walk out the door and her and the older guy that sits behind her always has me laughing when I am coming in and leaving. You all has an amazing staff that does exceptionally well with ensure that I am in tip top shape. thank you all so very much for showing so much compassion.

So happy with my experience with AHF. Non-judgmental providers and free care. What more could you ask for? There are free clinics closer to me but I will only go here.

Came on a Friday. Arrived at 4pm when closing time detailed is 5pm. Was advised theyre no longer testing. Not cool, but ok.Came back Monday, was able to get in the queue for testing - but after attempting to ask the woman in client services at the front desk a question about where the queue was currently and being stared at like I was stupid until the associate next to her addressed me to see what I needed, I would suggest she find a job that she enjoys. Redirect me or answer my question. You dont even have to smile in your Anita Baker chop. - but staring after my question shows me probably shows up dreading work daily. Its unfortunate.

The energy of this place has shifted so much and Im thankful for the changes. Que, Rahim, & Issac have made my visits throughout 2022 extremely pleasant, warm, and relaxing. Great customer service during an uncertain moment goes a long way!!!! Kudos Fellas!!!

AID Atlanta is providing wonderful service to the city of Atlanta. I called their number first, and the person on the phone told me to look at the Google Street version to make sure I went into the right turn. Cause of COVID, I waited outside before going in to fill out paper and get my temperature taken. Everyone else waiting alongside me wore their masks, were roughly 6 feet apart and overall very respectful. I went back outside to wait, went inside to wait and then got tested. The staff were kind, polite and listened to my needs and gave me resources for my questions. Through request, a nurse got a hold of the doctor to take a look at a concern of mine, for which I am deeply thankful for. Because of COVID, it did take me about 3-4 hours to finish up, so I would suggest having a free period of time or making an appointment to make things smoother.

Every time I come here That chick April Williams from front desk is just rude she doesnt have any courtesy to answer the good morning/ afternoon, smile or show any Interest on being nice, seems like she is annoyed and ready to go home and its only 9 am... I think she doesnt like Hispanic people or she doesnt like me. The rest is just amazing, doctor Paul is just awesome, the office is always clean and comfortable and the rest of the staff is really friendly and nice 👍🏼

The center was nice and everyone was nice and helpful except this tall African American lady (I am as well) with short black hair. She was rude and nasty and did not want to draw my blood even though I was sitting there for two hours waiting patiently like everyone else since 3:30pm. She needs to work at a job where she doesn’t need to be around people. Zero customer service skills. Then was discussing another patient while I was in the room I could barely hear the man who was doing my mouth swab.

Obviously there is nothing fun or easy about this experience but the staff here is absolutely amazing and don’t make you feel any judgment from the time you walk in the door. I have never been to a testing center as truly nonjudgmental as this one. I felt like my health really mattered them and they were here to helpme no matter what! These people at this facility are amazing

The Staff was overall very nice and welcoming however, the guy with the short blonde hair and glasses at the front desk was extremely rude and dismissive.

They rude unprofessional and don’t know what they doing. I’ve been with him for years and I done seen them Ho down hill now I’m now without meds having seen a doctor since dr Pearson and no follow up or nothing

If I could leave a zero I would . I came two days in a row . They stop taking customers 2 hours before the shift ends. Thia is ridiculous this isn’t a convenient store . I called to make sure they would take me and they still waisted my time and Gas . I walk in to a staff fully luggaged and ready to go . This field requires patience . I wish could get paid to do absolutely nothing for the last couple hours of my shift . Do better .

Try to go in week before. Closed for a festival or somethingTry to go in today. For some reason, closed 2 hours before they list as closed.Plan to go in next day. Sorry not planning on doing any testing until 2 days later.When are you guys actually open and doing testing then? Especially since it is supposed to be walk-ins, how am I supposed to know when to come in if you dont follow the schedule YOU post online?

While this place does an amazing service by giving out free HIV and STD testing, many issues arise during my last visit. For instance, when talking to patients there is no empathy. All the workers are very harsh And the tone is unacceptable! It seems as if they hate their job. While being someone who has volunteered in health clinics before I know people come to the clinic already on the shy side trying to make sure everything is okay with them, which can be a very vulnerable time for them. Therefore when I was trying to console my friend hearing how rude the worker kicked me out due to wanting another chair to me is unacceptable! I feel clinics and especially this clinic need to be aware of the people they are caring for.

After reading some of the negative comments I was nervous but I called anyway because the location was convenient they were helpful, friendly, and informative on the phone. When I arrived the front desk was also very pleasant and helpful. I filled out a quick form and was promptly escorted to a private office by Tony who was so sweet and made me feel so comfortable. He asked me a few questions briefly explained the testing procedure and how to obtain the results. I was out the door in 30 minutes. Smiling all the way home. I thought Aid Atlanta was amazing. Even the facility is beautiful. Thanks so much Tony and the rest of the staff. You made my day!

Keep in mind this is a free service. You get what you pay for, and in this case you get a front desk that will openly roll their eyes at you, techs that will hand you a swab and watch you do it incorrectly and say nothing, and not even explain what medication youre being injected with, side effects, and other information needed to attain Informed Consent. Brought partner with me after I tested positive and she was showing symptoms. Even though I tested positive and she was presenting with classic symptoms they REFUSED TO TREAT and insisted they test first and then wait for results. They failed to attain a proper medical history and thus did not perform a vaginal or rectal swab. Irresponsible and negligent so much so they performed the test haphazardly, took over a week for her results, and where erroneously negative. As a medical professional myself, health info tech and former EMT, I was appaulled at the lack of professionalism and medical training.

Great service they provide and free too. STI testing and treatment. Waited a while, but its free so it didnt bother me. The people I interacted with were all very nice and concerned for me as a human. I highly recommend. I thank them for all they do!

This place doesn’t receive the credit it deserves, my experience was phenomenal, I was treated very professionally by knowledgeable staff and they made me feel very comfortable throughout my entire experience. Alex was my favorite she made me feel so human and helped ease my anxiety about being tested. I would leave a 100 stars if I could.

No accountability, workers either don’t know company hours or lie about hours. No professionalism and overall just a poor experience. Will never return even if it’s just to get my temperature checked.

Came on a Friday morning at 9:30 and was out by 10:45. Second time here. Everyone really cool as always.

GOOD LUCK getting a returned call from the case workers, the front desk staff, anyone - concerning appointments, meds, rescheduling, etc. Getting started with them is great, but after that, its obvious they dont care too much/cant handle the volume of people.Also, get ready for repeat visits, they love losing paperwork.

This is the most unprofessional place to have to come to. Rude, disrespectful, and don’t care how they talk to you when it’s completely unnecessary. All the good ones leave and then, you get stuck with all the negative staff. One bad apple can ruin the bunch. If you have to go here, be ready to deal with the attitudes of the staff. They make it uninviting and if you have an appointment, the wait time is ridiculous

Everyone was polite and professional. There were a lot of people in the waiting room, but they were able to take in patients quickly. Overall a great experience.My only complaint is that their communication skills are bad. They don’t answer the office phone.

Even though this place is free, its not worth it. They did not contact me after my test results should have come back positive (ended up confirming this with my PCP), and did not treat me even though I had symptoms. When I tried to call to check on my results, I couldnt get anyone on the phone. My friend ended up deciding to stick with them, and the way that they administered his treatment was totally incorrect. Unless youre desperate, I recommend going to a real doctor.

Occasionally youll have a positive experience, but mostly, youll be ignored and no one returns calls. Additionally, for all the importance placed on not missing doses of your meds, its frustrating to be told 9 days before your meds run out that you cant get a refill until you have updated lab work and when you call to schedule an appointment, there isnt one for 12 days. Apparently missing doses isnt that big of a deal? If youre going to set out to do something, you should try to do it well. None of the staff can possibly know the stress of potentially missing your doses of meds, but that doesnt seem to motivate them to help avoid it. Its sad and dangerous.

Great services. The staff was super friendly. Alex was kind and knowledgeable and had the best interest for her patients. The staff and organization deserves more. I definitely suggest stopping by for all your testing needs!

Im just upset and disappointed with the service. When you get there, you are made to stand outside in line, it is so hot and they dont even offer water to drink. I stood in line outside by the road side for almost 1hr!!!!!! There is no privacy what so ever. Not impressed!!!!!!! They need to change this. The lady in the front looked like she was upset, she had headphones and she kept saying sorry i cant hear you Go here at your.......

The person at the front desk behaved very unprofessionally during my visit. He wore a bonnet and had boogers in his eye. He very loudly asked if I wanted to be treated or tested. Drawing attention to us—people were now watching and listening for my response. The service is free. But there is no discretion.

This clinic was from so far the worst I have been. I went just once and there is one girl in the reception that she is horrible. She took my husbands name and DOB wrong twice, and since then I am having problems with the lab because they keep sending me bills, the ones my insurance pays for, and now they dont want to pay it. I am trying to get them on line to fix these mistakes and it is impossible to reach someone in line, Ive tried for days, on e-mails, messages and calls, no answer... never. Thats why we went there only once and never more. Doctors and nurses were really nice, but attendant people ( reception and phone ) are horrible. I am giving one star because I have to, but in fact is zero.

I read someone posted that Hispanics were discriminated here, so I was a little hesitant but she could not be more wrong. My fiance and I are both Spanish and neither of us felt discriminated at all. There is even a Hispanic counselor working in the back. Everyone is laid back and non judgemental. The nurse taking blood made me feel extremely comfortable. I did not find her rude at all.

I called to ask about making an appointment and the girl that answered I believe her name was “Destiny” Or something like that was rude and dry. She answered the phone as if she doesn’t wanna be at work. No hello good morning how may I help you this is Destiny etc....no proper phone etiquette or customer service skills. I will be by and I want to speak to the office manager hopefully she has some customer service skills.

The staff is awesome, no doubt about that. And I know we are in a pandemic but do we have to stand outside??? Like just let the whole Atlanta know we are at Aid Atlanta. There has to be a better way. I literally have to take a day off just to come to the doctors office, wait 30min to be called...for a normal 10min appointment

Had a really hard time finding the place because Im not familiar with driving through Atlanta.Staff was really nice and professional. Was a quick and painless process.100% free. zero appointment needed

Overall experience was A+. Customer service awesome. From initial contact with a rep over the phone to walking out the door. I went for std/sti & hiv testing. The testing was free. HIV results given to you during the visit. Other results will be loaded to Havana. No appointment was needed as I walked in around 3pm on a Thursday. Wait was not long at all. I parked in the parking deck. Was a little confused as to how to get to the building. I ended up walking a path beside the building and went through 2 gates. Other than that..no other complaints.

It has always been a good experience whenever I have went whether it’s a rainy day or a sunny day! I have been coming here for 2 years now and I love to see the upgrades as far as the pros . Con wise , the new process in place takes a lot longer versus when I use to come in and out in 30 minutes . But Atlanta is a melting pot so that’s to be expected , this is a big city as far as people so this clinic is the new dmv. Lol make light of it and as long as you walk out with what you came in for whether it took 5 mins or 2 hours you got it done . 👍 The staff could be better but hey that’s life .

S Ducksworth here. I was taken off tthe TBRA program because my case worker S MOTES LIED and said i did not send Documents on time as well as miss appts. I have proof the paperwork was ontime and i was spending a lot of time traveling to Mississippi because my father was ill and pass away. I explained this to her but what a lack of compassion. Unlike the case workers before ,She didnt do Anything beneficial for me. I hate i had her. She treated me like a number. Because of her incompetence i am about to be evicted im hungry with no food. I ask for help 3 times before but no1 emailed me back. Im afraid and dont know what to . Aid Atlanta is a wonderful place, i would highly recommend it. Up until now, everything was perfect.

I’ve gotten tested here twice. The first time everyone (except for the front desk people) were extremely nice and I got my results back almost immediately (at least a week later). The second time I went EVERYONE WAS SO RUDE LIKE WHAT ?! I gave them the benefit of the doubt that somehow everyone was having a bad day.I got tested back in November 2018, and I asked the doctor person how long results usually take to come back, and he told me “if you don’t hear back from us at all it’s good news”(meaning that all the tests came out negative) that just seemed VERY unprofessional to me like i need to be getting my results either way... anyways...tell me why i’m JUST NOW getting all my results back in February 2019 this is crazy. Thank God i don’t have anything and that i went to get tested somewhere else because if i did have something, things would have gotten WAY worse and i wouldn’t have even known it.

Excellent experience for a first timer. It took me about an hour from start to finish. Walk in’s are welcome and the staff is friendly and informative. Great option for those looking for low cost tests.

This has been one of the worst clinic that I have been to. I know its government fund but the service is horrible. You will spend over 2 hour just to see someone and you walk in with signs saying dont be late Really! No one follows the HIPPA law here you will hear everyone information just setting in the waiting room. Try to call the clinic and you ask to leave a message with no call back. It took me 2 weeks to get a hold of someone for a simple answer. The clinic put me on the wrong schedule for an appointment and had me just setting in the waiting room then ask if I can reschedule. SMH. I would type more but WHY!

Gail.... Wind beneath my wings...body of a goddess...is a gem! Awesome customer service. It was my first time there to take an hiv/std test and Gail made me feel comfortable and relaxed. Gail is the best thing that happened to Aid Atlanta. I was in and out. The gentlemen that performed the tests was awesome as well. Thank you Aid Atlanta!

Super nice staff and very attentive staff. But I went for an STD/STI testing and nearly 3-4 weeks later they have no results. No one answers the phone so I had to physically go up there and they had no record of it and just gave me a canned answer of they send off the samples to the state and they test them on a first come first serve basis.Dont waste your time. Go pay money or use your insurance go to an actual clinic that takes their business serious.

Staff are rude, overwhelmed & insensitive. They close whenever their “boss tells them too”. Turned people away 2 hours before closing. I suggest arriving before they open to assure a spot.

I get tested every 3-6 months this was my first time visiting this location and I must say Isaac was very personable and was full of information! If ur looking for a place to go please go here and ask for Isaac!!!!!

Been here a year Great Clinic, Great Nurses the only thing I dislike about this clinic is that sometimes it can be a lil busy and wait times can be a lil longer than normal which is understandable , bad thing is they barely answer their phones or call you back, now I understand their reason why they can’t pick up but please at least call back within 24 to 48 hours also they need to be more confidential and quiet at the front desk and not so loud when it comes to speaking about health issues and agencies like Ryan White or ADAP that a person may have that should be discussed in a different area. and lastly I wish they can move their location parking can be horrible sometimes and it’s right next to a intersection in Atlanta horrible place to put a clinic so during lunch hours or rush hour it’s hard to get out so yeah they need a better location somewhere else in Atlanta.

AID Atlanta exceeded my expectations. I was fortunate to get Kenny, who was knowledgeable and very caring. He even emailed me 2 days after my visit to follow up on a question that he had to research. Also, the electronic test results were fast and efficient. I highly recommend AHF Healthcare Center - AID Atlanta.

My x case manager Carla McCray , hated on me for no reason when i needed help the most that she destroyed all my paperwork in my file .All my paperwork from my financial information and doctors notes and now i must find away to replace the paperwork so that i can get back in case management. Man when they dont like you they make life more harder than what it is. I thought i could get help from this place not more hardship.

Caring and confidential services. They are welcoming and friendly. I hope they continue to grow. Clean facility located in the heart of Atlanta. (Update : they aren’t completing all tests due to covid, I hope they return to full service soon. Atlanta needs AHF❤️

I just drove an hour to get treatment and got here at 5:20 only for the front desk to tell me they’re closed and won’t be open again until Monday. Website says they’re open until 6 and there’s a paper on their front door saying they’re open to 6:30 on Friday, just wish my time wasn’t wasted.

1 star is Far too generous...A friend of mine went in there. The initial contact person seemed Okay at first. My friend was handed a card with a number and told to wait ....A kid was Hitting a sign near her and it kept bouncing off her - so Naturally my friend said, Be Careful!Obviously you dont want the kid to get hurt, the sign to be damaged, or fall, Nor my friend to get hurt. A moment later a staff walked up and so my friend told the staff the child kept hitting the sign near where my friend was sitting. The Rep said ABSOLUTELY NOTHING. The mother looked over and HOSTILELY and Aggressively said (not sure if it was at the staff or my friend), He only did it one time!!!!! in Lieu of simply Apologizing and moving on and telling her child to Be Careful.At any rate, the staff was only standing there for a moment and told my friend that the child was Not doing it at that second, As if my friend was making stuff up and Lying or something - Obviously her concerns are Perfectly Legitimate and a Responsible citizen would say something and a RESPONSIBLE LEGITIMATE PROFESSIONAL would Not sleazily use it as an opportunity to Attack and Dismiss the Victim.So Naturally, my friend went to mention the Bizarre Abusive interaction to the front desk Rep. There were two sitting there - the Black woman on the right was on the phone, and the Black male on the left was Not and he looked up at my friend when she approached, so she explained the situation and how Inappropriately the Rep handled it. He was looking at her at first & then would Oddly look away as if he wasnt paying attention, which was Obviously Very, very strange!!!!! To put it Kindly. Then at the tail end like her last sentence the Black woman looked at my friend - And Naturally my friend told her she had been talking to the guy. Then the guy looked at the woman and said, What did she say? The woman in a Hostile, Abusive, Inappropriate, Unprofessional fashion said, She said she was talking to YOU!Well duh - when the woman was on the phone she didnt make eye contact with my friend or say, 1 minute or anything in that spirit. My friend was Standing right next to her So Obviously she could see my friend in her peripheral vision. So why in the hell would the woman - knowing the conversation was Obviously with the Black male, Suddenly look up at the end....And then Angrily and Inappropriately and Snottily Impose a BIZARRE Snarky remark! What is Wrong with these ppl!!Their Basic Communication Skills and Professionalism are severely Deficient.I wonder if they drug test their employees. My God!!!!They Obviously have a Recruiting problem.To put it kindly.The Whole thing was Very strange!!!! These ppl need coaching. They have a Recruitment problem. Theyre INCOMPETENT and Not able to perform the Essential Functions of their job.My friend was Reluctant to say anything in the first place due to the Fact she was Not met with a PROFESSIONAL attitude.The Fact that the Black male kept looking away and Not even paying Proper and Appropriate attention was VERY, Very BIZARRE.I would RUN from this place!!!! EVIDENTLY NOT RUN BY PROFESSIONALS.Ive worked in doctors offices and Law offices and Never seen nor heard such Weird Crazy Bullsh!t in All my life!!!My friend promptly returned the card they handed her with the number and left!The Reps are Inappropriate, Deficient, Unprofessional, and Abusive - To put it kindly.These ppl are an Embarrassment to the organization. My friend asked the Black womans name right before she left and the woman hesitantly said, Lizzie.If you guys want to Disgrace and Embarrass your Business, hire more ppl like the ones who were working Yesterday Afternoon.Great way to Damage the credibility of your Business - boy are All the ppl working yesterday an Embarrassment to you. Creepy!!!!Ppl are afraid to report Unprofessionalism due to the Fact the Victim is Often Further Harassed and Retaliated against.

Went here few days ago to get std/hiv testing and well Impressed. Signed up for a Havana profile and results delivered electronically. So far negative but a couple more results hopefully will come in over the next few days....as a man who is between jobs at the moment, cant believe it is free!

I paid 100s of dollars at an establishment for std testing but paid nothing here for more range of tests & had a better experience at AHF. Wait times could be long but thats expected because of walk-ins.

A streamlined system with patient and friendly staff, and very little wait compared to other free testing centers. Same-day HIV test results and the other tests will be sent to you in a confidential online portal! Treatment at the center taken care of if you test positive for anything. 👍

Its ALWAYS Such A Maze Trying To Get Thru To The Clinic and When You Finally Get Through No One Answers The Phone You Can Call Repeatedly and No One Seems To Pick The Phone This Can Be Very Annoying. You Would Think With All The Changes They Did To Make In The Inside Look Fancy. They Should Have Put More Focus On Making Sure Personal In The Clinic Is Always By The Phone Answering The Phone. Man The Desk At All Times Patients Are Important and Should Be A Main Priority. But No One Answering The Phones Thats Not Showing This Facility Cares

My experience here was pleasant.I called before I went.The operator told me they are usually always busy so I decided to go that same afternoon.I was there an hour and a half total,which I thought was pretty decent given the amount of people waiting.The staff was helpful and kind,you all are appreciated.

I spend more time filling out paper (in triplicate) than getting treatment. nothing about them is very efficient except fundraising. theyre doing work alright Im not sure how altruistic or noble the work is.

Horrible, the doctor actually just asked me what meds i was on 5 years ago and said okay that is what we will put you on. It is like the only time he has actually listened to ANYTHING or checked me physically. I found out i have cancer after going to this clinic for 2 years and it would have been discovered if this idiot had actually done a proper physical. DO NOT TRUST THESE PEOPLE!!!! THERE ARE BETTER OPTIONS. Hell they dont even answer their phones or respond to voicemail. It is just a grant hungry succubus

Visiting aid Atlanta are one of the most friendly place ever..... What makes​ it even better MS. APRIL WILLIAMS .... She are one of the most friendly sweet person I ever met doing front desk service always greeting u with a smile most important she never talk to loud for other to hear ur business .....aid Atlanta thanks for allowing some one so professional and friendly to take care of ur front patients.

Lost my job and Insurance called to see if I can get this place to set up an appt for me but the lady that answered just kept putting me on hold. Really frustrating to have to go thru things like this when you’re already sick and people want to be rude. I was never able to set up my appointment, I hung up after being on hold for 15 minutes

Front desk employees are the worst and wait times are ridiculous

Great friendly staff. alex was very sweet. i wish i remembered the other name of the man that helped assist me. will update with his name the next time i visit.

They can and should do better.Before I came to Ga.,I called here looking for info,hospitals,doctors..And I was told that once I arrived I could register and get a worker to help me with this process.Well what was said on the phone was Bs. I was told i live too far away..never suggesting medical transporation or an alternative. When I finally complained enough I eas given a worker that if she said fer sureone more time..ugg.I have been an hiv advocate in upstate ny..rual areas..never have i seen a worker so removed from her job,with no respect for her client that never went back.

Free testing for all STIs. Fantastic place. Quick, efficient, kind clinicians, and free treatment for both you and your partner if you test positive. I genuinely don’t have any suggestions for how they could improve!

So I was wayyyy lost and confused because i could NOT find the building with my GPS. So I called and someone named Stephanie stayed on the phone with me and googled the buildings I described and basically led me step by step until I made it to the building. Shout out to Stephanie — I love you!!!

Staff here is always on point. In and out quick, pleasant blood drawing experience, and so grateful to have free accessible STI testingz thank you!

This place is a life saver. The staff are all so nice and easy to talk to about stuff. It’s free but it runs better that other places that charge lot of money. Thank you Aid Atlanta!!

These people are soooo amazing ! Been coming here for 2 years and have had THE BEST EXPERIENCE EVERY TIME ! Always donate if you can !! They are doing amazing work !

Friendly people here for the most part. As much as I’d like to rate 5 starts, this office’s communication is severely lacking. Voicemails go unreturned, and it’s difficult to get in contact with case management.I’m feeling like I’ve slipped through the cracks.

Visited here with a friend and the customer service is phenomenal. I felt very welcome and was impressed with the bedside manner of all staff. Free HIV testing for all!

Welcoming staff, waited 1.5 hours to be seen and then was in and out in 30 min. Highly recommend, especially since it’s free!

The nurse lady in back taking blood samples is really rude. You really feel discriminated as a Hispanic in this office, but overall free services, so you kind of just suck it up.

I was going here for a while seeing Dr.Hines but since he’s left the new doctor genuinely acts like she doesn’t care. It’s just a job to her.Not a fan.

Got a false positive. First time it’s ever happened to me despite going to various clinics around the city. Had to make some awkward phone calls for no reason. Don’t go here you’re better off going to Sister Love in the west end

If the world had more places like this, there would be no poverty, no famine, no ill people unattended. Thanks for all you do, have done, and will continue to do for anyone in need, no matter how light or heavy their troubles are, may you be blessed forever

This outfit is great! Stream-lined covid-safe check in, VERY pleasant and professional staff. A good experience! FREE!

I went as soon as they opened quick easy and completely free everybody was very welcoming.

Beware of wait times.But I spent $250 on my first ever STD test before this one, so, beggars cant be choosers

By far worst clinic I’ve ever been too. They treat you with no respect at all and act like they don’t even care about you. Don’t go here

Awful at return calls. Practitioners never assess you when you visit or seem to care about the symptoms you are having. Will never come back for care

Wow! Super fast, super easy, super friendly. Wish I knew about this sooner. The Healthvana system they use is really great too.

The staff here is very friendly, knowledgeable, and welcoming. They truly make the experience as painless and easy as possible.

Very Professional and comfortable place to go get tested , especially here in Atlanta . Also loyal staff they are some nice people ready to help you .

This place is a life saver. Anyone who is questionable or has doubts should not 2nd guess this place. They halp everyone and the do a excellent job. Wonderful program and excellent staff

I get tested there regularly and every time I go the nurses are always so sweet and full of life!

Great place, it just rubs me the wrong way that you can get tested for everything except HPV and Herpes. Yeah its free, but doesnt cover all STI

Serving the community with free service with general manners is always a five star.

Theyre always pretty nice to me when I go for my annually testing!

A great facility with a very helpful staff, I was in and out within an hour or two to get HIV / STI tested.

These gay queens they got working the desk are rude and very unprofessional

1st timer visit 6/23/2021Smooth process from start to finishStaff was greatEnd & out visit

No problem coming here and getting tested. Ive been coming here for years now. Good customer services. My girlfriend comes here now.

Great service. But why must a wait a month for a new patient appointment?

Service was professional quick confidential and Im very satisfied with customer of course Im telling everybody about this clinic

Friendly staff, easy process, easily accessible results. Over all great experience.

Why are you closing 30 mins -1 hour before the actual time instead of being smart and posting the actual close time?!

Receptionist unfriendly,rude and disrespectful with an attitude that’s not good or friendly customer service,they need to be more professional and caring.

So easy to throw five stars at ATLs go-to community health clinic.

Testing hours are only 10am to 6 which information should be posted notifying everyone instead of people showing up at 830am and wasting time and gas.

Love it very clean and professional they treated me with care!!!

Try to call but they almost NEVER pick up the phone!

The place was good to me, they offer exactly what they advertise!

Friendly staff they made me feel welcomed.

Nice staff and nice clinic and helpful with people who have AIDS and HIV

Nice people and fast results

I get in and out. The best clinic in Atlanta to me :)

The guy who answers the phone is super rude

Wonderful place doing great things for amazing people

Great place and got my results on my phone

Low paid idiots I feel sorry for anybody who has to come here all the time

Looks like Aprils an a hole to me 😌One ⭐️

Promoting healthcare services and guidance nationally.

Aid Atlanta is a Horrible place to go to to get any type of services

FREE & great for our community.

Great people working there

Horrible. I was refused treatment

I cant ever get a hold of someone

They always so helpful

Fast service (free)

Love it

Very clean center

Free STD and HIV testing

I like it

I work there.

Accommodating, and helpful

Good place

Confidential

Magnificent attention and treatment