NextCare Urgent Care Abilene

Since I scheduled my appointment through the app, I was able to get in and out fairly quickly. The staff was friendly and professional! They seemed to listen to my concerns/ symptoms, but I didn’t pick up one of the prescriptions because it wasn’t a brand covered by my insurance.

Amazing the Dr was very nice and didnt make us wait long at all. We arrived around 2, amd left the building around 2:30. I was very impressed!!!!! Wish all Dr.s were this good

I am so bad with names but the pa was very efficient and helped with my sinus and ear infection immediately. Her nurse had my strep screen ready by the time she got in the room. Everyone was friendly and caring from reception to the nursing staff and pa. Would highly recommend.

I went in because of a needle stick from my job. Now, if you work in any field of health care you know how scary that can be if you don’t know the source it came from.The girls helping me were absolutely amazing with my care! From the treatment to the explanation of the process I couldn’t have asked for anything better. They were compassionate, understanding, and helpful with every question I had. They made a very frightening situation a little less scary, and for that I am overly thankful for their help.

The lady that checked me in and the nurse that took my vitals and information was really sweet and professional and the doctor was great and professional and caring but the nurse that gave me my shots needs to be fired she asked if I was allergic to them before I could even answer she already gave them to me I had a major panic attack from the one and on the discharge papers she said she watched me 15 min but she didn’t she stuck me and sent me out the door. She was very rude and unprofessional didn’t get her name but think she had reddish curly hair. She has no business in a clinic !!

I’ve seen the PA at this urgent care several times, on the occasions I can’t get into my PC. She is always friendly, professional, and knowledgeable. She listens to my concerns and always gets me feeling better soon. There is a reason I keep going to this location, their service is great.

1st time patient & the lady at the front desk (Ziah) was very helpful and took care of my VA insurance verification. Had some trouble navigating their online sign in and registration process BUT she handled it and I was back in the back in no time! Thank you maam for your help! & Thank you to the entire staff that waited on me & my wife as well!!!

I got there close to closing time on Mother’s Day (Sunday). Everyone there was very nice and friendly, and didn’t rush. I highly appreciated and going to recommend this facility to everyone. It was worth the drive from Sweetwater. I don’t live in Abilene. Mention to the staff thanks they are a 5 Star.

Would give less stars if I could! Created an appointment & about an hour before the physician called. Since our son is only 4 months she stated they couldn’t do much for him. immediately, I could tell they didn’t want to deal with him. Physician stated I should go straight to ER due to congestion. I informed her it wasn’t that bad yet we are just trying to get ahead of it & to get tested for RSV. She did everything she could to talk us out of coming. So I just said canceled the appointment. I don’t want to go anywhere we’re not wanted. Now I know it’s a Sunday but that’s your job… I’d love to go to our primary provider I didn’t need her to keep telling me that’s what I should do… but it’s Sunday & we can’t. Hopefully the week day staff is better and not as lazy as the weekend physician.

Check-in person was absolutely wonderful!! She was respectful and helpful! Nurse who took vitals was patient and compassionate! Dr. Oksana was informative and a great listener!!! This experience was beyond positive!

Fast and efficient. Very friendly and clean. We walked in for a sports physical without an appointment and were in and out within 10 minutes of me completing the paperwork.

What can I say? Yall are awesome 😎!   Everything went, smoothly, quickly and thoroughly!  The staff (especially the nurses and doctor) are incredibly kind and professional putting their patients at ease. I would definitely recommend this provider.

The receptionist, nurse and especially the PA were very efficient, caring and helpful. The PA took care of my wound and called in a prescription. I highly recommend NextCare and will go there again when needed. Yvonne Batts

Had a great experience overall. The Staff was very professional and the sign-in process was on my phone. Which was great because I have issues with touching public things especially in an urgent care. Great job at keeping unwanted germs from spreading.

To I have had to use this extra care urgent Care. It is wonderful. The people working there so helpful. Im in and out. They have everything on the spot. I am grateful theyre there. Thank you all so much

When we were checked in we asked if they would do sutures on a toddler. My 2-year-old fell and hit his lip. They said no but they could evaluate it and let us know if it needed stitches. We were the only people in the waiting room for 30 minutes and then we were seen. The Dr told us yeah Im not really sure what to do about that I could prescribe antibiotics. After talking around it for a minute I finally asked if it was your kid what would you do and with no hesitation she said take him to the er. Its very frustrating that after all that and asking what we should do we ended up in the er anyways.Nurses were very nice

The receptionist and the doctor were super nice and helpful. The doctor explained things well and answered our questions. I also had to drive back and get my daughter’s doctor note at about 7:56 PM as they were closing. She was nice and answered the phone and brought me the note.But I was not pleased with the lady who took my daughter’s vitals. My daughter is still a minor, but she would not listen to me and was rude with her questions and comments to me and my daughter. I know we were the last patient of the night, but it is still her job!!! That visit cost me $75 for about 2 minutes with the doctor to basically get a prescription, so the nurse can do much better!!!

I have always used nextcare for when my kids get sick and I cant get them in with their pediatrician. But this time was different we saw a new doctor and when talking to me about my daughter’s diagnosis she said different things. She also didn’t listen when we told her about my daughter’s throat didn’t prescribe us anything. So I went to a different urgent care to find out she had a fever and she needed antibiotics.

I always have great care here but i got sick they gave me a z-pak and i went back 10 days later for a Second check because i wasn’t better and the pa that was there did not give me any antibiotics. I had head congestion, chest and congestion. she just wanted to give me cough medicine i didn’t have a cough. she said she don’t give antibiotics if it’s viral, but she never told me it was viral. think her name was laura or lorie something like that.

I scheduled through the Solv app and got an appointment for 15 minutes later. Showed up, checked in, and was seen almost immediately. Everyone was very friendly. Took less than an hour total, even with 2 tests and a shot. I definitely recommend this facility.

The triage nurse wasnt very friendly. I know they try to get people in and out quickly, but she was pretty abrupt.

The lady’s at the front desk were very helpful with filling out the paperwork online. &&’ the nurses &&’ nurse practitioner were patient with my sick children.

I had a twig from a tree limb stuck in my hand from trimming tree limbs for my mom. I had tried to pull it out but it broke off in my hand. They prescribed me some antibiotics because it had became infected. But the antibiotics helped get rid of the infection and my body pushed the rest of the twig out already. So I am very thankful for all the kind nurses, front desk lady and doctor!🙏🏻♥️🥰

Excellent conversation and care from the physician.Wait time entirely too long; over 40 minutes with an appointment, paperwork completed & 2 cars in the parking lot.

If youre going there for workmans comp, this is your best option! Got turned away from another place that takes SORM and other workmans comp. Best service Ive received yet!

Very professional and thorough!! Had heard good things about their service and they lived up to their reputation!! My go to emergency care place from now on!!

The staff was very professional & friendly. I got into an exam room in a very reasonable amount of time & was well taken care of throughout the visit. The practitioner was caring & all my concerns were addressed. I was treated and on my way in a timely manner. Excellent experience today!!

Was easy to make an online reservation. The nurses and doctors were very understanding and knowledgeable.

Our encounter at this walk-in clinic was exceptional. The staff demonstrated kindness and compassion, and we were efficiently attended to. The clinics cleanliness was impressive as well. Highly recommended using this location.

Went in for the first time, I had ear discomfort and a cough. From the time I walked in until I left I had the kindest people ever in a medical setting. I will definitely recommend this place.

They got me in and out in a pretty quick turnaround time. The PA was so so nice, the staff was helpful and kind... It was a wonderful experience.

The PA had my son scared trying to say he had things wrong that he clearly did not…. She didn’t even focus on the main issue we were there for. Assumed the absolute worse prognosis and he didn’t even test positive for strep….

What a great experience! I was in and out within an hour and felt like I truly mattered to them. The nurse practitioner Susie was really knowledgeable and super sweet.My favorite part was the online check in process!! I couldn’t believe it… I didn’t have to fill out a SINGLE piece of paperwork (besides signing the receipt). I will definitely be back the next time I’m not feeling well.

I was in and out quickly. Was cared for in what I felt was a personal way. I would highly recommend!

They were so helpful and my children love interacting with the staff. Thank you all for making our experience one to remember!

They were quick, friendly and had compassion for the patient. Kayla is always sweet, efficient and compassionate just what sick hurt people need. Facility was clean and smelled clean. My family will always use Nextcare.

I had a great visit, everyone was super nice and very professional.

Prompt service. The nurse and physician were very cordial and knowledgeable. I would recommend this facility.

Made appointment on line for 7 did not see Dr. until 7:50 and they were not really that busy. Nurses at clinic was very nice was not very impressed with Dr. or nurse practitioner not sure of her title.

The staff and nurse were very friendly, welcoming and attentive to my needs and the location was just around the corner from my hotel. Highly recommend this place. 👌

Very curious and friendly staff. Took time to examine thoroughly and got my LO on the mend. Thank you

They were very welcoming and smile all around 😊They took very good care of me .I always go there first 💞

I appreciate all they services team members of clinic they where professional and patient. I will recommend my family and friends to their services

Visit was great, got a shot of antibiotics and then a script for another. Unfortunately, I am unable to swallow so I have to figure out how to take the second antibiotic.

Huge kudos to this clinic for getting us in and out quickly all while being extremely busy. Everyone was so nice and helpful. We were told ahead of time that it could be a 2 hour wait, which we completely understood. We were willing to wait. We were called back in about 45 mins and seen and treated within 30 mins or so afterwards. The PA was very sweet and knowledgeable. We will definitely be back. Thank you guys for making an awful night better.

Great and friendly staff!! Very professional. I was out of town for a funeral and went here for a gout flare-up.

This was my second time going to NextCare Urgent Care. The first was for my son & we had a great experience. This time not so much. I had made an app for 3:00. arrived & checked in at 2:48. I did not get called back until 3:55 & was not seen by the doctor for another 30 minutes. I was just waiting! Before i even got called back 3 different people walked in behind me & were called before me. i was watching the waitlist & it said i was next. they did not state a “delay” until 3:45. i was already waiting 45 minutes. I was there for a total of 2 hours all for a 5 minute exam by the doctor. I understand wait times & delays but what is the point in an appointment? While in the waiting room, the front desk receptionist was very snobby. I was called up to sign my receipt & while signing she was texting on her phone. I had to ask 3 different times “is that everything?” before she realized i was still standing there. (i believe her name was Desiree, that’s what is on my note) About 10 minutes later, still waiting to be called back, she was on her cellphone arguing with someone. Loud enough I could hear the entire conversation, as well as the others in the room. She was cussing at whoever she was speaking with & not happy. VERY UNPROFESSIONAL. Even checking out her attitude was piss poor. I asked for a doctor’s note for work. I did not realize she was checking someone in, as i could not see the other desk. I was coming out of the room from the doctor, checking out. she stated “i’ll get with you in just a moment” with a condescending attitude & smirk on her face. The doctor i did see was amazing! very informative & friendly. She did a quick exam & i was out of there fast. Everyone else i encountered was not very friendly. Working in the healthcare industry i feel like attitudes, bedside manners, all of it should be kept at a high standard. People that go to the doctors, especially an urgent care or ER are usually already irritated due to wait times, or just not feeling good in general. The staff can at least try harder for a more pleasant visit. I won’t not recommend this Urgent Care but it also will not be a first option.

Exceptional staff...bar none!!! From assisting me fill out the online forms and get checked in, to the nurse who reviewed my medical history and current medications, to my PA (Jasmine Salas, PA-C). This team was professional, courteous, efficient and still very accommodating and friendly. PA Salas listen to my symptomolgy, made a quick and accurate diagnosis, and provided options for treatment and aftercare. Two shots were provided by my nurse prior to leaving this facility. Great care! One of the best clinic visits I had...ever!

Quick and easy. The doctor, nurse, and staff were super friendly. We made an appointment so didnt have to wait long. She saw me and my 2 kids and got us all fixed up. Def would recommend.

Nextcare got me in quickly, treating me and gave me prescriptions.I had felt terrible for days with no relief from over the counter medication. All the staff was friendly and professional, I will go back to them if needed in the future. Thanks NextCare I feel better!

I was thankful it was not to busy. I was in a lot of pain.all of these ladies were kind and patient. I will certainly go again for emergencies.

FOUR HOURS!!!!We arrived at 10 am, no greeting and no signs to check in for a walk in. The only receptionist that day was doing two peoples jobs and was much too busy to help, so I used their website to check in. Filled out all the paperwork for a work injury that happened at 5 am. Was waiting in the lobby for 3 1\2 hours. Thats three and a half hours..... so we get called in at 1:30 pm and we wait some more... for another 30 minutes.... We make it out by 2 pm. Two in the afternoon!!!!!!! FOUR HOURS! Meanwhile the app shows you who they serve and who they skip. They were serving people who had just walked in over the two of us. If you look like your from a humble background or that your too poor to do anything to them then I would avoid this place. I saw two men who looked like honest road workers leaving none too happy. If you have to choose urgent care then I suggest you dress up a little, maybe youll be treated respectfully and with an ounce of professionalism because we sure. were. not. This is a review, director, so there is no need to respond with a glad you brought this to our attention, well fix it right away. We both know you wont because another reviewer had the EXACT SAME PROBLEM. Also, I would remove the dumb sign in your waiting room, its like lemon juice in a paper cut.

The staff was so kind and super sweet. i hate going to the doctor, but they made it a positive experience.

Fast service but the receptionist was loud. She was talking about how corporate never fixes anything on the EMR. As a patient I do not wish to hear that.

That was one of the best urgent care experiences of my life. In and out in 15 minutes, the NP and nurse were both attentive and efficient

Everyone was very nice and they were very professional. They got me in and out quickly.

Dr Suzanne is awesome. Very caring and goes the extra mile.Staff are awesome as well.

Great friendly staff got me in and taken care of super fast. Got the help I needed and meds sent in under 30 minutes. Im already back in my car heading out. Always a pleasant experience here.

Depends on who I get at the visit, but most of the time, they’re so sweet and really helpful. I felt like she really tried to take care of me this time as a person and not a random patient. We were in and out in 30 minutes and was able to pickup my medicine and head home.

I came in with extreme hip pain and the PA was very knowledgeable and helpful!   The nurse was very patient and friendly!

Went well and fast! Will go back again if it’s after hours for my regular gp.

The staff was very friendly and the doctor was amazing.Thank yall for helping me

It has always been a nice environment. But this visit was different. The physicians assisted was unfeeling. Non compassionate. Treated me like I was stupid. Not impressed at all. When someone goes to a place like this. Its because you dont feel good. You expect to be treated as though. Not an inconvenience.

Decent wait time, friendly staff, and easy getting checked in.

Desiree Stacy and Suzie were great help. They were kind. And provided everything I needed

Thank you for taking such good care of me and finding out what was really wrong with me after a trip to the ER…Always excellent care…Only clinic I will go to..

The site was quick, friendly, and thorough. I loved that the provider spoke directly with my grandchild and asked them what was going on. That put my grandchild in charge and helped decrease his worry. He even left saying, That was fun. Perhaps the lollipop helped. 🍭

Very quick- my kid had a pretty bad throat issue. We were in and out in around 40 minutes. Mind you, we walked in around 6pm and they close at 8pm. There really isn’t a reason for a sore throat appt to last an hour or more like they usually do.

This was the best visit I have ever made to a clinic! They got me in quickly and we’re all around friendly and professional! I will be using them for all my minor emergency needs in the future!

Really like the staff and they get you in and out pretty quickly.

Everyone was really polite, answered all my questions, very kind, painless visit.

Friendly staff who go me in, diagnosed, treated and back out in about 45 minutes.

Very short wait. Practitioners really listen to & offer me treatment options. She was very thorough. Always choose this facility when something quick comes up as I know I’ll be seen. Can make appointments as well which really cuts wait time. Staff is always super friendly & helpful. Highly recommend.

The night time staff has poor bedside manner and didnt give me any covering for the xrays either

Im satisfied of the way they treated me and the medications prescribed. Clean and spotless clinic! They were fast to assist me. Best service in town!

They were quick to get me seen. And they covered all possibilities, of what cold be going with my issues. Very pleased with their services.

Outstanding staff first and foremost. Very friendly, sharp, prompt and courteous. I definitely recommend this facility to anyone in need of a visit to the clinic. Thank you to all, from the front desk to the docs.

Took my daughter in on Memorial Day where they diagnosed her and said they sent in a prescription but no prescription was sent in, even days later. We paid $50 and when we tried to call to check on the status of sending the prescription…the phone just stayed on hold. There was no easy way to be routed to the local office. This would have been a positive review had they sent our prescription in. My daughter had to wait the day of the holiday and until I could take her to her primary care physician. We were out $50 and daughter was sicker longer due to no prescription. There should be an option to connect with the local office on your main call contact number.

All staff and provider Jasmin Salas were professional, friendly and helpful!

Great experience every time I’ve been there. The receptionist, Ashley is amazing and goes above and beyond. I lost my daughter’s physical and she helped get me get an appointment within a couple minutes on short notice. I recently fell at work and some of my paperwork was missing, Ashley stayed on top of it. She called me with updates and when to pick up my forms so I didn’t have to call or drive up there. I appreciate her hard work and dedication. Ashley, you’re the best!!!!

NextCare of Abilene was very organized. They got me back quickly and saw me quickly as well. I felt the treatment prescribed for me was very adequate. They were fast and professional!

Very helpful n most important very professional great experience!

The staff and Doctor on duty were all very knowledgeable and caring. They explained everything, answered all my questions. I went in with severe ear pain and feeling better than I had in the past few days. Highly recommend NextCare Urgent Care on Catclaw Dr.

Our familys first choice for urgent care and sports and school physicals. The staff is professional and yet friendly at the same time. They make us feel comfortable by conversing, laughing and joking with us while providing the exam.I also like being able to schedule an appointment and do paperwork online before the appointment. They even send friendly reminders leading up to the appointment time.

I stopped in here because I had several people recommend this place and my insurance prefers here. I had a great experience. My phone check in didnt work but for the most part it is limited contact. It wasnt busy. It said all of the online appointments were taken but when I arrived there wasnt anyone in there. The front desk didnt take much info. She never scanned my ID or anything. Not sure if that was normal but I offered several times. The app stated that I was 5th in line but I wasnt called back within 10 minutes of seating. The whole process was fast and efficient. I saw the doc, Jasmin, immediately. She was super friendly and really cared about what was going on. She acted fast and had things taken care of quickly. She was great. The nurse was great as well. She gave me 2 shots and I have never had those two shots without feeling it. She had it so I didnt even feel them. Doc discharged quickly and I was on my way, feeling much better. From the moment I walked in to the moment I walked out was about 50 minutes. Great experience. I definitely recommend.

Super sweet ladies at this office on Catclaw dr. Drs/PAs are super sweet. I always feel like Im heard in tge office Except with the Dr that does the Workmans Comp. I hurt my back a year ago and She NEVER did anything to help figure out what was wrong with my back. She Refused to look at the MRI I paid for out of my Own pocket.

Everyone is always friendly and professional when we go there!!

My baby with two years old was sick and we come to this urgent care and this happened First: the lady in the front so rude, she don’t said hi or somethingAnd then the assistant looking so tired and she looks like she don’t listeningThe third the worst the Nurse, she said I can’t diagnose your kid because he moved a lot, oh my godHe is just a babyyyyy , Im so angry because one supposed they are professional, we never come back, if you have a kid don’t come with this people

I received a Final Notice text about my bill. Just 1 problem, Ive never been to this clinic! I tried to call 2 different numbers. The number the text was sent from doesnt ring. The local number just plays hold music after you select to speak with someone. The 800 number says its busy after selecting. Ive tried for 2 hours to get ahold of someone, anyone, to make sure this isnt a scam and clear this up and no answer! Ive never been seen here and after this I definitely wont ever! They dont even answer the phone to make an appointment! (I tried that option too)

Great friendly staff and quick to take care of my situation

Nice people and quick visit but make sure you have some kind of insurance though.. covid and flu test and 5 minute check with doc was $540. Ridiculous. My PCP was booked so I went here. I self pay $130 for a visit at my primary. Its crazy they charge this much for such a basic service. Ill never pay it again. Ill just wait next time.

I needed to see a Doc, went to Nextcare. Place was clean, friendly and quick check in via my phone. I chose to wait my turn in the car. Received a text when they were ready for me. The Nursing staff and the PA who treated me were friendly, professional, empathetic & knowledgeable. I bring my family here any time and wold recommend them to anyone, and no, Im not related to them or have a financial interest in Next Care. Just call it like I see it. Great job guys!

The time wait was good, but most importantly the quality of care was above excellent. Roben and her staff zerod right in on the problem and went high above what I have experienced from other clinics. I would definitely recommend them!

My 4yo is autistic and the nurse and provider all examined him best they could without pushing too far when he objected. I was very happy.

Staff is excellent, professional and so nice. I was seen very quickly. Love the appointment system. Oksana is the best! Thank you!

We were so pleased with Oksana and Paige. Both of them were kind and professional and thorough with my elderly mother. I also appreciated the sweet girl who greeted us at the front desk and the ease of using the online appointment scheduling and check in.

I had a great experience here. Always have. PA Lisa is so attentive and caring. She was so good with me and my daughter! Wait time can vary, but I love the option of waiting in my car. Totally recommend!

I would normally rate this place with 5 stars because I’ve never had a bad experience until last night. I took my 11 month old son in because he had been coughing and vomiting and running a fever. The nurse or technician that did his vitals was grouchy and not very compassionate at all. When weighing him he was moving a little so it was challenging to get it perfect but she got frustrated and huffed and puffed and just gave up after like 30 seconds and just wrote something down. Then when she was trying to get his o2 reading she tried his toe at first and he moved and she huffed and said “ugh I almost had it” and jerked his foot back and squeezed it on him so tight he started screaming and when she took it off his foot was purple where she was squeezing it. She then proceeded to do the same thing to his hand and when she wasn’t successful she just gave up and wrote a made up number down. Last time I was in there we had trouble getting a reading but they let us get into the room and sent someone in to do it who was truly compassionate and gentle and she got it with no trouble at all. I don’t have a complaint about the facility or the NP we saw but that one person really made the situation worse than it already was. Also, my son has RSV and they gave him oral steroids in the office. Pretty sure dosing in infants is based off of weight and I know she didn’t get an accurate weight so that’s a little concerning.

I have been on contact with the staff at this clinic for 3 days in person and over the phone to get my child cleared for surgery. I come in to have it done and was told they couldnt do it. Wasted time for 3 days. I asked why they didnt tell me this on the day on of talking with them and I was told the medical director would send a email to staff to address. They are not trained properly on what their job is.

NextCare does a great job. I highly recommend them. Thanks NextCare !

Everyone at this place is so amazing .We went to 3 different places and was told they couldnt see us because I couldnt find insurance card .These ladies had already stopped taking walk in .My baby was so sick they seen us anyway .Thank Yall .Yall are all Examples of what a health worker is suppose to be like .Yall are awesome.

It was easy checking in and the staff was very nice!

Its always a good visit when I come in for an appointment...but the phone line is terrible. There is no way to reach the local office directly and the phone line will just keep you on hold. This is a huge issue that needs to be fixed. Ive tried to call back in regards to my lab results 15 times! It would be wonderful if you could fix your phone line.

Made appointment for 920 and wasnt seen until 955. But good care.

Staff members were all very friendly and responsive. i was treated in a reasonable amount of time and with as little pain as possible. It was a positive experience and I would go back.

I love going to NextCare, they are always friendly and professional. I always hear people complaining about their walk-in clinics and I recommend Nextcare to them.

Dr.Salas and her assistant are very helpful and knowledgeable. I highly recommend them. The wait was a little long but as soon as I got in the back they worked quickly to fix me up. I appreciate their help and effort. Ill definitely be back to see them if my family Doctor can see me.

We love this clinic and the care we get everytime we go. We have been blessed to have the same provider our last three visits and absolutely love her!! She explains everything very well, she shows care and concern even asking about previous visits. Staff is always super sweet as well. Highly recommend!

Very fast service. Not the greatest check in experience though because the girl working at the desk was very distracted with her personal conversations and her cell phone. The clinical staff was all amazing though.

Thank You 🌈 Dr.Js for your clean Office comfortable air-conditioning & for your kindness, during my healthcare medical needs crisis😔...Your Employees,Nurses, Doctor were kind too me and helpful & professional!🌈just wanted to say, Thank You 🌈🙏🌈🐞🌷💯 for being there & being helpful and friendly & answering my questions. God Bless🙏🌈🐦from, Tina

Theyre very attentive and I usually am able to get an appointment the same day or the next. They send my prescriptions to HEB Pharmacy in a timely manner. Theyre open late, so I dont always have to go to the ER. Theyre pretty convenient. I would definitely recommend them.

When you are sick and you go to either your doctor or an urgent care center the wait, it will always be there.What makes it better is how the staff talk to you and treat you and accommodate you. I appreciate all the staff from the front reception area to the back and everyone involved in providing care to people there. I’m sure they do the best they can and I felt like they did

Then receptionist, nurse, and nurse practitioner were all super nice to me. I dont have insurance and they gave me access to an assistance program, which gave me a reduced price on my bill. They listened to my needs and prescribed the help I needed. It was a very quick visit. I would definitely recommend this place.

I went to Dr. J for help with chronic bronchitis. I arrived at about 9:20 a.m. The facility was spotless - bright and open in the waiting room and patient rooms. The time in the waiting room was reasonable as was the wait to see the doctor once I was in an exam room. He was very friendly and efficient and knowledgeable. I waited another fifteen minutes after the steroid to make sure there was no bad reaction and then I was on my way. Props to the nurse who gave the shot. I’m not a fan of shots but I barely felt it. The whole staff was friendly. Dr.J’s is my go-to place for moments like these.

Staff was friendly and helpful, kind with their words, and smiling. They were very busy, so we did have to wait, although that is to be expected. They kept us posted on progress,and we only waited a few minutes after the nurse pulled us back and got basic info before we saw a doc. She tested for flu, which took about 10 mins, said it was negative, then wanted to test for strep to make sure. I was very pleased with their thoroughness!

Had health concern on Friday evening which was not dealt with by my doctor. Chose NextCare to have it seen about. Check-in was quick and pleasant. Was seen by an NP who carefully assessed my issue. Was given medication and prescription. Everyone in the facility went the extra mile to be helpful with a cheerful attitude. Was surprised next morning by phone call from the NP checking on my progress and offering further advice on dealing with my issue. This is the way medical treatment should be.

I have used this clinic a few times in the past and am always pleased with the service, however today I had a longer than usual wait time--about 1 1/4 hours. Staff was friendly and professional.

The doctor was super nice and helpful. You could tell she was doing her best to get everyone in and out as quickly as possible while still taking the time to get everyone great care. The staff were all very friendly and helpful. It’s not common anymore to have everyone doing such a great job!

Even though the wait was long and I had to change location from Hwy 351 to NextCare Catclaw. The staff gave me an option to wait inside or in my car. The staff were amazing and very professional and I know they probably have seen over 100 people, but they never wavered. I will definitely be using that location again. Great excellent customer service from the reception to the back staff. Thank you specially at a time like this and COVID is running rapid along with the flu. I appreciate y’all and everything you do for those of us who are under the weather right now. Prayers & Blessing!

The place was very clean! I loved the P.A..Jasmin Salas. She was excellent with my kids and thorough with her examinations. I also love the fact they are open on Saturday and Sunday. The wait was a little longer than I liked.

1. They dont answer the phone.2. They dont call in prescriptions.3. The so called doctor couldnt or wouldnt remove a splinter from my wifes foot. The doctor said to soak it and maybe it will come out.Me personaly Id stay home and die before going there!

The receptionist was very nice and recommended several different payment options that would best fit my needs. Wait time was less than 30 minutes and my daughter was seen and diagnosed faster than any regular hospital weve ever been to. I will definitely return if the need arises and recommend to anyone needing urgent care.

4th of July. They got me in relatively quick. The staff was very nice and helpful. I appreciate all of y’all and you went the extra mile with your assessment.

We were in and out so quickly. Each person we came in contact with was friendly, helpful and competent. The office was clean and the chairs were spaced out enough so I didn’t feel too close to other patients. I’m thrilled with the care that we received while we were there.

I have been to NextCare on Catclaw many times given my many disabilities, conditions and weakened immune system. I can honestly say every staff member, nursing member and doctor has been very professional, kind, compassionate among providing excellent care. I have often been treated/diagnosed by the same doctor (forgive me, I have memory problems and do not recall her name); she is of Russian origin, and one wonderful physician. I am blessed that she chose to utilize her knowledge, skills, abilities, wisdom, and her heart for providing healing resources to people in this community. We are fortunate to have her and theof medical providers and staff. Personally, I am blessed. Yes, sometimes the wait can be a little long, but I tell myself, they are caring for and treating patients as I am treated when I am in a room. Thank you Team NextCare, Catclaw.

The staff here is friendly, professional, and courteous. One of my sons been here and their top notched care and customer services are awesome. My son seen one of the doctor or PA and he was very nice. He takes care of his patients. I do not know if he was a doctor or PA, but he made my son felt comfortable in his care. Today, my son right ear had a cotton stuck deep in his ear canal and he was able to get it out. Awesome that it came out otherwise if it had been left there for another day it could cause severe inflammation or loss of hearing. Thanks goodness my son right ear is okay. He still needs to take antibiotics to treat it. I would highly recommend this urgent care. Both of my sons had a great experienced. Keep up the good work. I would not go another urgent anywhere in town except it is extremely busy then I will go somewhere else. So far awesome customer services and patient care.

The care My Mother received at this facility was spot on. They were kind, thorough and patient. However when it comes to the corporate billing office they are awful. I was on hold for 32 minutes and no one ever answered. I would like to pay for the services that my mother received but not until all insurances have been filed on and since I cant reach anyone I dont know when that will be. I even sent an email and still no response.

I received prompt and courteous service! There wasnt much of a wait and we got an X Ray done quickly.

I could not have had a better experience. Everyone was friendly and kind, and the service was as expeditious as possible. I’ve been before, and I’ll go again.

Very polite and professional. Wait time was short, very quick diagnosis along with quick medications to help get over the illness. Check out was quick and with very kind well wishes as we left

I love to go to yalls clinic . From the receptionist to the nurses to the doctors you all made me feel comfortable. Dr Oxana I just love. The lady that weighed me was so sweet too.. and I cant think of how they could do better because everyone from Kate to all of you wonderful people.You are really all so thoughtful and understanding and kind. I recommend thus whole entire medical group. Its fun going to the doctors and Nurses always make me feel like they really care!!

Best experience Ive had at a walk in clinic. Very courteous, I was in and out in 2 hours with no advance notice just walked in said I was sick and they took care of my issue with courtesy, patience and professionalism. Very thorough examination testing, diagnosis and quite cost effective. It was obviously a slow time but I got the feeling effective triage would be part of their operation regardless of how busy it was.

My daughter and I waited a lot longer than expected. We werent told there was a 2 hr wait after explaining about an upcoming work shift. After we were finally texted, everything else was very pleasant. Staff was very nice and knowledgeable.

This clinic gave me great service and treatment. The doctors I saw had lovely bedside manner, and the facilities were clean. The registrar was kind thorough. The nurses who checked me in were top-notch. I will definitely return to this walk-in clinic.

Very quick visit. Friendly workers. Great service

Appearance is very clean and orderly which diminish anxiety about contaminated surfaces. Staff is always courteous, friendly, and efficient. They also keep you informed as to their process and procedures rather than letting you languish in an exam room wondering if the lights have been turned off and everyone left. I’m always able to get a timely appointment which has proven difficult for me at times in Abilene.

I went to the clinic on a Saturday afternoon. I waited less then 15 minutes in lobby. Which was clean and comfortable. Once in the exam room I was seen by a provider, treated, and out within 30 minutes. Very professional staff and great service. Thank you for seeing me so quickly and efficiently.

They do not take insurance and everything has to be paid up front. I heard the staff talking about me when I was in an adjoining room, questioning my decision to choose their clinic. Staff looked irritated with me asking questions and I couldn’t get a straight answer. Asked how much something was and they couldn’t tell me until after I got the procedure done. Tried to tell them I already got bloodwork done and they told me in order to process my request I needed more blood work even though I had physicians orders. I understand that this is a frustrating time but please do not take it out on your patients. The point of being in the health care field is to advocate for the patient. I definitely felt demoralized and ashamed that I came here.

Folks were very friendly. Staff was professional and efficient. Saw the doctor very quickly and the doctor was patient and listened intently. Great experience.

Called in to see what the heck all this mess is that’s going around. They made me an appointment to come in, in less than 30 minutes, and already checked me in! I filled out paperwork & was called back at the correct time. All nurses were very nice and personable & the doc also!! I feel like they took great care of me & listened to my concerns etc.. will definitely go back when needed

Staff is awesomeDr n PA also

Visit was good. I needed a change in prescription though. The contact number to speak to someone doesn’t work. They even acknowledge it doesn’t work. I had to go back to clinic to get it changed.

Super easy, everyone was friendly and professional and efficient! The only down side was the wait. I had an appointment at 1:30 and didn’t get out of there until after 4. Some of those ahead of me had appointments also but half of them were walk ins. That is understandable at a walk in clinic but still a long wait...thus 4 stars.

Overall experience was pleasant! We were there a total of 2 hours. Only complaint is I never got the doctor’s name (or either of the nurses that took care of my son... one of them MIGHT have told me, I just don’t remember). They treated me well, listened to my concerns, and gave me clear answers. The wait was a bit long, but worth it.

Service was insanely speedy. The nurse with the crazy bun had energy for days and i vibed with the staff. I hope my visit was as easy for them as they made it for me! Greatly appreciate the service. That lady needled me gd and she did it with a smile and thats what counts! 100%

Fast, thorough and very friendly and welcoming!!

Outstanding experience. Quick to check you in and get you on a waiting list and within a short time you are taken for your vitals and to answer a few questions before being moved to a room. Everyone is helpful and Friendly. This is my second visit to this location. The first was with my wife when she was sick and now my personal visit. Great experience when getting into see my primary physician may not be possible for days and I need something now. Quickly diagnosed the problem and gave the medicine required to get over the bronchitis. Great friendly people and service. Thanks for getting all of us in so quickly and being so quick to make it to the rooms to hear the issues and getting us checked out and helping each person. I will certainly recommend Dr. Js Express Care as a place to get see in a hurry. Takes most insurances and when you dont they have plans available to you to help you with the expense.

The check-in person couldn’t be bothered to make eye contact at anytime during the check-in process. She was very abrupt and rude. The nurse that took history and vitals was also very rude and seemed very bothered that she had to do her job.The nurse practitioner was the only person that seemed to care and like her job. She was thorough and nice.Total visit took over and hour and twenty minutes even though I was the only patient in the clinic.Next time I will go to a different clinic.

Our visit to Dr J Express Care was a pleasant one. The customer service was outstanding and the receptionist was very polite.They also got to us in a timely manner. If youre in need of a sports physical for your child I highly recommend taking you child here. It was an all around welcoming environment.

Fast service and great results! Randy was very helpful and his knowledge was greatly appreciated. All the staff were polite and efficient. I have a family doctor and cardiologist and use them as scheduled, but they are too busy for emergencies like a gum infection. Dr. J fills the niche quite well for those emergency needs that dont require a hospital emergency visit. Highly satisfied... would give ten stars if possible. Gum pain is right up there with childbirth in my humble male opinion (ladies may dissent). ;-) I was here before for a cut finger and the doctor was great in that minor emergency. Very clean building also.

Ive gone to dr. J off and on for the last couple years for my wife. This time was my first visit by myself. The staff was great! They took my insurance and my copay was pretty low. They got me in and out in a timely manner. They also gave me a referral to a specialist for my hand. I also enjoy the ability to make my appointment online.

I had a lovely experience at this establishment, I was greeted as soon as I walked in, and immediately felt welcome. Lorena checked me in with such a positive attitude, and the nurses who took care of me, Abigail and Catheryn, were amazing, they made me feel comfortable and kept me well informed about what was being done to me. And almost immediately after they put me in a room the provider Lillie came in so exuberant and bubbly and told me what I had and exactly what she could do for me. Not only was the customer service over the moon, but the clinic looked spotless and I was probably in and out of there in less than 30 minutes. It was most definitely the best experience Ive ever had at a medical facility and I will definitely go there again.

It was a long wait because there was only one provider but she was so worth it. Came in for itchy eyes and when she found a foreign object, she immediately got on the phone to try and find me an ophthalmologist for more specialized care. I have never had any provider go that far for their patients. Amazing! Thank you!!!

I was seen quickly. Everyone was very nice and helpful. Thank you.

Easy online scheduling and check in. Short wait time in waiting room. Staff courteous and professional. Doctor listened to my concerns, answered my questions. Knowledgeable and professional, gave very good feedback and medical attention. Good place to go when you need to be seen quickly but cant get timely appt with primary care doctor. I highly recommend this urgent care clinic.

NP S Butz was amazing!!! Went to the ER the last night and they told me I was dehydrated. I still didn’t feel right this morning so I went to NextCare and she found a double ear infection. She jumped right on it! Highly recommend this clinic!! Thank You FNP S Butz!!!!

I got to the clinic before 5. They close at 6 and there was no one in the waiting room. They sent me away because they aren’t taking anymore walk-ins. I had tried to make an appointment 4 hours before I could come in and none were available. I checked the website every hour since to see if something came available. There was nothing that said they wouldn’t take walk-ins. In fact, that is what the website told me to do. Great customer service. Especially for someone who is sick.

Didnt wait as s long as I expected.They provided the care and services I needed.Answered all of my questions.Ill be making Dr. Js my primary care doctor.Came back for COVID testing. Everything went as I expected it would. Had to wait a little longer than last time but we are in a pandemic and in crisis mode at all of the hospitals. So I gave them an extra ⭐. Thank you Kimberlee and all the NextCare staff for your care and kindness. ✌️

After seeing other good reviews I brought my daughter to Dr. Js to get over the crud. Clean, roomy office complex and all staff are friendly and compassionate. Dr. J is great. The wait time was short, he toom his time with my daughter and had us out well before wed have even reached a room with othet places. Hope no one in my family gets sick again anytime soon, but when they do we will return to Dr.Js.

Staff was very friendly and very quick! Great experience.

Today this clinic is not on top of their game. I have come here many times for my family. The receptionist has no customer service and very rude.My son has an appointment for 8:30am, with 1 person in front of us. It is now 8:45am, the person in front of me left and I asked if we would be seen soon.I told her the person in front of me has left so would are appointment be bumped up. She told me its not an appointment. I said yes it is an appointment that I made with customer service when I called last night.She argued with me saying no it is not an appointment. So when I look on their website it says ways to make your visit easier is to make an appointment She also said that its a process and you will have to wait. I told her that I understand to wait on my appointment. However, when I have an appointment and the clinic just opened and on the app it says there is only 1 person in front of me and that person has left, not waiting in her car, but left. She again argues with me that it is not an appointment. Very rude!Its now almost 9am. Still waiting....Not a happy mom with a sick kid.

They get you in fast, staff is wonderful and treatment plan always has me feeling better soon.

I’ve had the unfortunate need for urgent care almost every spring for the last four years. Every time I’ve visited Dr. J, and every time, the service has been thorough but quick. Any time I’ve been given treatment (injections, prescriptions), the treatment has been very effective. Dr. Butz is especially great - competent and kind.

Went for a sinus infection and they listened to me did try to make take flu or covid test, they were so kind. Fast effective and friendly.

Very nice people all around got in there quick and dr.gave very good details of my sickness yes I would recommend

Making appointment online made things so simple. Receptionist was great and friendly. Nurse practitioner was fantastic. Testing was quick. Total visit was less than 30 minutes!

Office staff is so friendly. Website for checking in and doing paperwork is so user thoughtful and fast. Best annual plan in town. Nurse very attentive to our needs and solves problems in a flash. Would recommend.

For urgent care, this place is the best. The online app to set an appointment time works great and I havent had to wait too long to get called back, which is a plus when youre already not feeling so great. This last visit was a little longer wait in the exam room, but understandably, there was a LOT is sick folks there! Everyone is so friendly and professional, and Ive never had a bad experience.

I made my online check-in day before. I arrived 20 minutes early to be greeted by a nurse saying their office staff was not there. I filled out the forms and waited. Office staff finally arrived and my check in time was 15 minutes past. My phone begin to inform me that I had lost my line spot. When I asked the lady she shrugged and said oh Ill get to you. I had a check-in time of 8:40, I arrived at 8:20, I was not seen till around 9:30. Not sure why I did the online check in when I still had to wait nearly an hour. Doctor was very nice got me taken care of.

Amazing customer service! Never a long wait. Staff is friendly and very nice.

The BEST care anywhere!! The online check in was very easy to use. Jamie made the check in easy and quick! Abbey was so great with my dad. She explained what she was doing and why. We saw Jody Manuel. He listened to my dad and answed every question. He took as much time as needed - didnt feel rushed at all! Jody took great care of my dad. Everyone went above and beyond to ensure that my dad had a positive experience. I highly recommend this clinic!!!

Having been here twice in one week; my experience has been the wait time is longer than it should be on average. I had to request a refund after a 2 hour wait today. However, I was contacted by the Office Manager, Jeff Moore, after I left. He provided excellent follow up and customer service--Acknowledging and communicating with a customer goes a long way. I left earlier with my ears on fire and now Im driving my daughter back to be tended to. If you are unhappy with their services, give them the chance to make it right. He listened to my feedback and took care of us.

It was easy check in and quick service.

Receptionist is rude and not attentive. We walked up and was not greeted for some time. She always looks like she is too busy to deal with you or you are bothering her. The nurse that takes vitals is cold and rude and treats you like you are cattle and mean nothing to her. For example as soon as I walked in, she said nothing and just pointed to weight scale. This is the second time in a week I’ve been in here, once as a friend and another as a patient. They have been this way both times. Never coming back here as a patient again. Total disgrace and lack of empathy for people. They are definitely not cut out for health care.

The staff got to me quickly. They kept me informed on all that they were doing. My case required a referral. They prepared all necessary referral paper work. The staff was prompt, professional, courteous, and caring. I would not hesitate to use them again.

Typically I get in and out pretty fast, there was no one in the lobby, and I was the only one checked in. Even with a scheduled appointment it took over an hour. Only rating it low due to the wait time.

I am in disbelief on how this all went down. First of all I went in with 1 person in lobby and waited almost 45 mins. Once I went back to room the dr took about 5 mins to come to room. Talked to me for less than 60 secounds and said Ill refer you then left the room and came back about 10 mins later and gave me papers for a refferal. They charged me $350 for that! No test done at all! This place is the last place you want to come in for quick advice! Crooks!

Everyone was very nice and professional. The PA/NP/DR (not sure what her credentials were) was awesome. She was kind and listened. Thank you!

They always get patients back in a timely manner. The care is always wonderful. The providers and staff are competent and well equipped with knowledge and tools they need to ensure a correct diagnosis. I prefer the Dr. J clinics in my area over any local PCP’s. Highly recommend.

A little uncomfortable. While waiting over 30 minutes for my rapid covid test, all I could hear was people talking about a bunch of personal drama right outside the door. Just wanted to get some quick results and get home but that was not the case. NP was great and friendly though.

I have been feeling a little under the weather and I have tried to blame it all on allergies. After realizing it was more than that I knew I needed good care. I ran some errands and ran by other “urgent care” places on my way to nextcare and even though none of the other places had any cars (therefore no waiting time) I continued to go to the catclaw nextcare location for help. I had the pleasure to be treated by Suzie Butz NP. The care I received was perfect snd actually genuine. I commend all of the staff and employees that worked to give me wonderful care. Saying “thank you” to this team is heartfelt and appreciated. During this period of time when medical providers and facilities are not appreciated I want to take the time to say thank you and job well done.

The PA that treated my daughter was absolutely AMAZING. Super quick and I love that we can make an appointment

I came in for help with severe pain in my ribs. They determined that they are bruised but did not give me any pain medication to help. I have been in misery for a week and have tried Tylenol and every over the counter medication with no end in sight. They could have given me something. I understand that there are people out there who have abused the system to get pain medication but I sincerely needed something to help. I I won’t ever come back to this place. They have no sympathy and could care less if you are in pain.

Fast friendly service. I literally had no voice and my ears were hurting so bad I could barely hear but they were patient with me. Staff is very professional and doctor was nice and helpful. Got a shot and antibiotics and going home to get better. I highly recommend them.

Im really disappointed with my visit today. This is the first time Ive been in here since it became next care. I called before I came at about 830 am on a Friday. I was told the earliest time I could book was 11am. She also said no one was in line so I could just walk in. So I did. Not a soul was there like she said. After about 20 minutes younger folks (teenagers) started rolling in. Three of them came in about 15 minutes apart. Every one of them was seen before I was. Every single one. I was in the lobby for at least 45 minutes.When they finally brought me back I waited another 20 for the doctor to come in. I had to go do labs with my primary care that day and they were now running me into that appointment time. I told them this and ask how much longer itd be. They said theyd get me taken care of. This was followed by more waiting and I eventually had to cancel my labs which were for my Tuesday appointment. Ill have no labs on file for this appointment because I had to wait so long. Meanwhile all those kids were in and out in probably half an hour with not a thing to do the rest of the day.Patients physically present in the lobby shouldnt take a back seat to internet loving kids. I dont think any person over the age of about 50 will use or understand an online check in. Not to mention they never even told me about it when I called before I came.I tried to run through the online check in process myself just out of curiosity since I had to wait so long anyhow. It would not let me past the take a picture of your i.d. page. Id take the photo and it would not recognize it. I couldnt even go to the next page.UPDATE Came back for another visit.. this time I was able to jump through all the hoops for the online check in. There were 5 people in the lobby and the check in said they were all walk ins. They cleared the lobby of those people and I continued to wait another 20 minutes for a total of nearly an hour long wait even after arriving on time to my scheduled check in. Honestly, I wouldve waited the exact same

Dr and staff were friendly and knowledgeable. Check in was easy and fast. The rooms are freezing take a jacket

Caring & compassionate urgent care when you really need it. Thank you for getting us fixed up!

They let you schedule an appointment. The office is clean and the staff was nice. I didn’t have to wait a long time to see the doctor. They have an x-ray machine on site. The cost of my visit was less than I expected. I go to Abilene often but I don’t have a primary doctor there, if I ever need to see a doctor I would definitely go to Dr J Express Care.

The wait wasn’t too long, the staff was nice and friendly too. I’d definitely come back in the future if needed.I also really liked the images on their lights in the waiting room, nice to look at when you aren’t feeling up-to-par.

Needed to get a physical and TB test for work, so I did a walk-in . I only waited for 15 minutes, and once starred, I was out in 15! The staff was friendly and professional and I will definitely be using them again!

I really dislike having to go to the doctors but the staff was so pleasant that I felt comfortable! They were all very patient and kind. Thank y’all for the wonderful visit!

I liked this place. The doctor was nice and thorough. I would definitely come again. This is the total opposite treatment/care I got from Hendrick ER off of Buffalo Gap!!! Highly recommend

We checked in online with no difficulty. We were seen quickly and thoroughly. The PA listened attentively and this kiddo will be on the mend in no time.

Been here twice for my kids, both on Saturday. Staff is knowledgeable and courteous. Wait times vary but morning is the best time. Definitely a shorter wait than the pediatrician. Dr Atkins is very nice and helpful.

Got in there, signed in, didnt take too long to be seen for the amount of people there, and the staff actually looked like they cared about how terrible I was feeling so that was actually comforting. I dont like going to the doctor but this place wasnt too bad.

I have been going to Nextcare for several years. They give excellent care always. The staff are the best and their advantage plan has been a big help to me financially with no health insurance. Keep up the good work.

I was able to call in and put myself on the list. So that by the time I arrived, my wait time was very reasonable. The doctor that was assigned to me was filling in for the regular. I had very hard time understanding him and he began to worry me a bit about what was wrong. However the clinic manager took the time to explain everything that he had done and what it could indicate. When it came to the moment where they needed blood drawn, I had a bit of a meltdown. I have had terrible experiences in the past of up to 20 minutes with someone digging around in my arm for a vein. Again the clinic manager took care of the situation and had my blood drawn in under two minutes. Prompt courteous service and very thorough.

Terrible experience, 2.5 hours plus waiting time in two different waiting rooms. I never got seen about my medical issues. I literally walked out and respectfully asked to be removed from their wait list. Used googles help instead to treat migraines. They should remove URGENT from their name after seeing how urgent their care really is.

Great service and great staff always take good care of their patients!