Planned Parenthood - Tacoma Health Center

I went to this clinic yesterday and I really felt the need to leave a review. I was so anxious and terrified for my appointment, but everyone was so kind. Even the front desk staff that checked me in was kind. I didnt have to wait very long to be seen, Ive seen other reviews mention long wait times but I booked online and did an online check in, which can make the process smoother. When I was taken back for initial exam, the nurse Mel was amazing. I was so scared, but her demeanor was so kind and confident that it made me feel better, and she listened to me and my concerns, and made me feel reassured, as did the other providers I talked to. The doctor was Kim, and she was amazing. Her confidence also made me feel much more at ease. Despite the actual procedure being uncomfortable, she worked quickly and let me know when it was almost over, what sensations would be happening before they happened, and the nurse with her kept reassuring me and telling me I was doing a great job. I really believe I would have started crying or become anxious again if it werent for how kind they spoke to me. I went to recovery for a little bit, and Mel even checked on me to make sure everything went okay. The nurse in recovery was so kind, and listened to my concerns about medications going forward and sent another prescription out for me. The whole process was smooth, everyone was kind, and they made the experience so much easier on me both mentally and physically. You guys are truly amazing.

This is the first time I have ever taken the time to write a review for anything ever, and that is because I had an INCREDIBLE experience at this clinic. I have some pretty severe medical anxiety, and I have never felt so respected, cared for, and valued by any medical professional I have ever met as I did during my appointment here. Everyone that I interacted with treated me with kindness and good humor, and double and triple checked to make sure I was comfortable at every step of the way. Honestly it felt more like going to a spa than going into a medical clinic for a procedure. Everything about my experience was wonderful.

My care here for the last 5 years has always been phenomenal. They even were able to provide enough medication to make IUD removal very tolerable. They even offer sedation for this. All the docs I have interacted with are very sweet and caring. They truly are the pros. Go here for your care.

Helped my daughter in law get her birth control and pap since she has no insurance. Dajonayra was so kind when we walked in and then my car battery died in the parking lot and it was my younger daughters birthday! She gave kindness in a world very cruel. She had Meghan B come to the rescue and helped us get my car jumped and saved our day. This place goes above and beyond to help people in need!

My experience here was amazing front desk staff was very kind and privacy of my appointment wasn’t a concern. I had read over the reviews before going and was a little concerned, but for me it was a great experience the whole staff did an amazing job no one was judgmental but very supportive and up lifting. All my questions and concerns were taken care of, when I needed time they gave it to me. Definitely don’t be alarmed by the other reviews they know what they are doing and do care about you and your experience.

Every single staff member I interacted with were so kind, warm, and professional. I am beyond grateful for their compassion during one of the most challenging days of my life. The wait was a little long between each step of my appointment, but I saw everyone there working their a$$es off so it definitely wasnt their fault, I imagine its due to a funding/ staffing issue. But either way, they made sure I felt comfortable every step of the way and made sure I had zero questions left by the end of it all.

Honestly, I waited 3 hours on my first visit for my birth control insertion and it did cost me my job as I was working that day too. I understood it was Saturday but it was the way too long.The only good thing is one provider who did my insertion was really professional and make it pain less for insertion. She also gave me pain med afterwards which I really adores her!Then I requested for rescheduling my appointment with an African lady at the front desk for my annual checkup because I like the same provider. The African lady said she rescheduled for me to a further week for my annual check up , and it turned out she did not cancel my original appointment and it was hassle and made it like my fault as they called and emailed me said my missed my appointment. When I came to my appointment again for 1pm appointment on time, I saw her again and she greeted with bad attitude like she does not want to be at the clinic at all!! I mentioned that I want to check in for my 1pm appointment, and she rudely said just wait . So I waited until on I’ve in front her and she still did not talk to me. Eventually, I stood up and walked to her and for a while , she said, ok you can now because she has to check me in. I waited one hour and half again with my husband and finally got called in and said there are three patients are ahead of you, but the clinic actually will close by 4pm and it was already close to 3pm, so I decided to cancel and left with my husband. It is such a disappointment clinic. There was only one provider with so many patients, it is not safe for providers and patients care as well. I understand it is short on staff, but the clinic should not over schedule patients! I left because that provider is a sweet lady and I do want her help me but I want to help out her as well by not adding extra burden.

Such a good experience, yall gotta stop reviewing only negative experiences.I went in for a check up and everyone was so informed, so nice, so genuine. I made an app online, super easy. From the front desk to leaving I felt completely taken care of. Unfortunately I don’t remember their names but all the women were doing their damn jobs RIGHT!!!

It was alright but I had two lady’s working to remove and reinsert my birth control implant. The one lady seemed to be having trouble taking too long so the other decided to remove it which was strange I don’t get why she just didn’t do it in the first place instead of having me up there for so long. I ended up going to the ER the next morning because I was experiencing a type of toxic shock from whatever they had done. Throwing up over 6 times in the night and had to be put on meds and fluids in the hospital. Never experienced that with my first insertion, was very strange to me.

I cannot describe how just amazing of an experience I had. The staff here, from reception to walking out at the end, was truly amazing.I’ve gone to Planned Parenthood a few times in my life, mostly to the one in downtown Seattle, and have never had a bad experience.From walking in and checking in with reception to leaving at the end of my appointment, start to finish this team is truly amazing. They took the time to walk me through each step, answer any and all questions that I had, and reassure me during any moments of anxiety.I wish I could remember everyone’s names that I interacted with, but you all truly are spectacular and absolutely appreciated.Thank you!

Going in to this planned parenthood today at 3:30pm was the worst experience ever. The employees at the front desk were very rude and unhelpful. Then when I asked about doing community service hours there because its a non-profit organization they started to laugh at me and the other person looked at me like I was stupid. I would NEVER recommend this planned parenthood to anybody. If I could give zero stars I would.

Look, if you want to spend all morning for hoursssssss past your wait time come here! Front desk lady is nice but man I’ve been coming here for years and always atleast an hour past my appointment time! Why even make an appointment

Editing this review. My first time there for hpv vax experienced a hater front staff, second time for testing , smooth sailing, and nurses and arnps in the back are awesome, as always.

Everyone was very nice and considerateEdit: I went recently and Dr. Mary-Kate is very good. She made sure I was informed on the procedure and told me how it would feel at every step. She made sure to get consent and asked if I was okay during each step too. Shes very compassion and nice. She really seems to care about her patients and how they are feeling and their comfort. Overall very great doctor, not a great experience because of the procedure being done, but she made it better.

I wish I could give a zero star review, terrible clinic. The receptionist literally gave my drivers license to someone else and I got somebody else’s drivers license in return… Didn’t notice it until I went to use my license 6 days later and realized it wasn’t mine! Good thing I didn’t get pulled over or in a car accident or I would have been screwed. Lucky I got it back and gave the nice lady back hers, I had to drive almost 3 hours to get it back.. I’m thankful it didn’t fall into the wrong hands. I will not be coming back and will take my business elsewhere.

Super friendly staff, answered any questions I had, and made sure I was comfortable every step of the way

Terrible clinic. Always running very late (45-90min wait for a scheduled appointment), the medical team doesnt seem to know what procedure theyre supposed to be doing, and the reception staff doesnt understand how to appropriately scheduling time-dependent vaccines and procedures. Planned Parenthood Tacoma needs to try harder and do better.

I had a great experience here. Each nurse or doctor I met with during my visit were very sweet, compassionate and one special lady even held my hand since my husband was not allowed in the room.The only bad thing I would have to say is the front desk girl could’ve been way nicer or compassionate towards me.I know there is covid protocols in place for a reason, but there is a sign on the door that states “ we are required to talk privately with each patient before a support person may enter the room “.Between my husband and I we have 5 children, pretty tapped out if you know what I’m saying lol ages range from 3 yrs to 15 yrs old.I was VERY scared to go in by myself as I didn’t know what to expect with the procedure I endured, and my safe person had to stay in the car and wait patiently for text updates..Maybe the girl at the front desk was having a bad day… I don’t know, but I was OBVIOUSLY scared, crying, and worried that my husband couldn’t come in and she handled that situation all wrong in my opinion.But other than that, every other person I met with was the sweetest.

I wish there was a no stars option. I went in and had an out of pocket pay appointment. They treated me VERY unprofessional as I was in seeing the rude and uncaring nurse and the NP treated me poorly. Dont go here. They call me today and tell me they didnt even complete any of my labs because they got thrown out. So I paid for an uncomfortable experience for nothing. I will be contacting the Washington medical commission about it. Never been treated so poorly by professionals in my life. Waste of time and money and I left feeling very upset.

I wish I remembered the name of the doctor I saw for my first Pap smear, but she was the sweetest most informative doctor I’ve ever had in my life. I came toThe appointment really nervous and she calmed me down by explaining the ENTIRE process to me, assuring me it was nothing to be scared of. She really went above and beyond to make sure I felt comfortable in a really uncomfortable situation. I also feel she spent A LOT of time with me to do so. Most doctors I see, it seems like they want to get you in and out as quickly as possible. With her, because she was so patient, I felt like she really cared about me. If I am ever in a situation where I need to go in for something more serious than a pap, shes definitely the doctor I would want to see!

I really just wanted to give a good review about Sarah! When I first got there, it felt like any other doctors office I have gone to for the first time, (basically just awkward, unfamiliar, and slightly uncomfortable, but thats just normal for me). I was in the waiting room for about 40 minutes, but that didnt bother me at all. When I was finally called back, I met Sarah and I cannot find the right words to express how grateful I am that she was the person that called me back! Her personality was sweet, and the way she talked to me was extremely genuine and I felt completely comfortable. Thank you Sarah!

I am very lucky to meet this clinic. Everyone in this clinic, from the front desk, nurses, doctors assistants, doctors, everyone is nice and patient. The doctors assistant who received me is called Rose H. Because of the language, every content that Rose explained to me needs to be translated to me by a translator, which requires more time to receive me. But Rose is still very patient and carefully explained each process and content to me. The assistant debehod (sorry I forgot how to spell her name) was also super good and patiently accompanied me. Everyone is super nice. Thank you very much for the help of this hospital. I hope everyone here goes well and take care of themselves.

Twice now, I have paid money to get my blood drawn, for them to say oops we slipped up and didnt test for what we were supposed to test for, were gonna have to do another blood draw teehee. They seem to have no understanding that these things cost money for us.Also, the receptionists frequently deadname and misgender me, in front of the whole waiting room. Huge safety hazard for me and other trans people, they do not seem to care.

I think that the staff here are the kindest, most caring, educated women and men that I have been seen by. Always careful with questions, considerate of patients and their situations, knowledgeable with any questions that I might have. This is my third year going here for routine care and I have yet to be disappointed.

Without explaining my story - I absolutely cherish the experience i had with these people. I wish i could remember all their names but i remember each one being so sweet, calling me by my name, making sure i was okay & comfortable - They treated me like a human. I broke down into tears a few times but they calmed me down & also made me feel okay about all of it, it was okay to cry, to be anxious, to worry, all of it. I cannot thank those women enough for how they treated me & others, i cannot thank them enough for the support and the comfort they gave - But i will surely say so & boast about how genuinely sweet and just how absolutely amazing they are

I’ve been to a few planned parenthood locations and this one is by far my favorite. I have to go weekly for hormone injections and the staff is super accommodating and kind. There is an occasional wait but it’s nothing you wouldn’t see at a doctors office. They get things done as fast as possible and are always willing to help. Highly recommend especially for trans people!

So thankful for the staff at this location. The Saturday hours and online scheduling make it easy to manage my health needs. Bianca at the front desk and Nurse Anthony and the rest of the staff are always happy to help and answer any questions I have. Thank you, Tacoma Planned Parenthood for making every visit and prioritizing my health enjoyable!

Great staff who were attentive and kind. It was my first visit and I went for IUD removal and insertion. NP was skilled and kind, the procedure quick, and interactions respectful and professional. Will now go here for all of my gyno/reproductive needs.

A little sensitivity training could go a long way. very disappointed with their phone staff. The women we spoke with at this tacoma location made my daughter cry while trying to get her an abortion and then proceeded to hang up on her while trying to ask a simple question. do better.

I have supported Planned Parenthood for years. Decades actually and I will continue to do so. They are a wonderful org which does so much good to help women in need. This review isn’t about that. It’s about Covid rules. I, my daughter and her wife are all fully vaccinated. We wear masks. We follow all safety protocols. Even with the state beginning to open up, we continue to be careful and I usually never complain about Covid rules. This time is different. My daughter suffers from severe anxiety around doctors, nurses, etc. she’s barely able to function from it and the Planned Parenthood Covid rules won’t allow her to have advocates with her. Not even in the waiting room. She’s all alone, suffering and they don’t care. Since they still have such strict rules in place, they need to let people know. Rather than allowing my daughter to suffer unnecessarily, we’d have gone elsewhere. I understand the need for safety. It’s time for Planned Parenthood to understand the need for mental health exceptions

I love planned parenthood in general but this one was particularly nice! Everyone who helped me was lovely and I felt extremely comfortable talking to both the physician (Mary Kate) and assistant(Rose I believe). Thanks y’all!

A hispanic women checked me in and was very rude and inconsiderate.I thought i was there for the service of a medical abortion. she proceeded to cut me off as I was talking and explaining i scheduled this online 4weeks ago for it to line up on 8week mark of pregnancy . She proceeded to cut me off and snap at me when explaining I don’t mind going to another location to be provided with the service. she continued to snap at me saying the service was not available for almost a month out. I did not appreciate her attitude and I feel as a worker at Planned Parenthood you should always take someone’s mental state in to consideration.I was holding in my tears as she continued to snap at me about how I was just scheduled just for a pregnancy test.please look in your system and see who this hispanic women is and have a talk with her.When in the room after having an ultrasound the nice women who did the ultrasound scheduled me for an appointment less than a week out when the lady in the front refused to help me and said I had to wait a month to be seen.She also had a horrible attitude when telling others to wait before coming to window.

Ladies in the front are not nice, and when I get in there, I waited for the doctor for 40 minutes. When I asked about my issues, she said go talk to another doctor, I dont know. Well, if you dont know, then why you are here? The most annoying part is the waiting. 20 minutes is Ok for me, but 40 minutes...! Seriously...???

They made us an appointment for 12/16/2023 at 12:30pm, even sent confirmation calls ect. Then the day of the appointment we get there 15 mins early and they are closed. 🤨

Absolutly the longest most horrible waiting ever. The staff behind the reception area are rude and unprofesional they ignore or make people wait crazy long. They act like the patient are bothering then. I quit coming here and now go farther awaway but love it

There was one receptionist that was very rude. I did not feel welcome at all. Also, they told me I didnt have insurance and cancelled my appointment, but I called my insurance and they said my status was active. Never coming here again.

The staff was very kind and understanding of the situation i was in, i was very scared and im actually not even done with my appointment but i am optimistic about the ending just because the staff has been so kind

Every time Ive been here Ive had a great experience. Staff are all nice, everyone knows what theyre doing and they try to get you in and out so youre not waiting around at planned parenthood all day.

Emily O and the research staff are AMAZING! I’m so happy to have met them. Friendly and professional are only a few of the adjectives I can use to describe them. Thank you, PP team!

I usually come here, because I always get some kind of yeast infection, bacterial vaginosis, and/or UTIs.. very professional service, and great staffs.

Everyone Ive met here has been superduper sweet and very personable, they gave me a estimate on my appointment and said it would be between $100-500!?!?!?! I was prepared to pay😔... Then when I was checking out the said that they would take care of it because of my single income, so I offered a donation instead 😊

Very unprofessional, inconsiderate, incompetent front desk oh and they lose patients apparently even when they are inside the clinic.Update: spoke to the supervisor Cristy I believe was the name and never hear back. So I guess the whole team there is incompetent. If you need help please go to another clinic!!!

Worst place I ever came across, ghetto, not professional, and just uncomfortable. I would avoid this place if your able to. And they have pro life protesters bombard you to your car Tuesdays and Thursdays.

This is the worst medical place I have ever seen,They waste the patients time and do nothing, in the end say Im sorry for the inconvenience!If you are unable to provide medical services please inform the client in advance!

Kind, helpful, and understanding. It is my preferred place to get my gyno treatment.

Receptinist didnt know my insurance covers and had to lose my appointment.

I left a call back at 1.50pm and now it’s 3:22 no one is answering my second call. And there closing soon!

Staff was very polite and helpful considering I had no idea what I was doing, great service

Always great to me, very positive and work hard to help their clients!

They DO NOT allow visitors inside this building. Please plan accordingly.

The staff and security are amazing at this office 👍👍👍👍👍👍👍👍

YOU LIED, YOU ARE LIKE PAPA 🤬

Great

Great staff!