NextCare Urgent Care Shelby

I received excellent care in a timely fashion. The front desk staff were very kind and friendly. I didn’t wait but 3-4 mins before I was called to a room. The nursing staff was wonderful and listened to me with compassion. The physician I saw was very kind and caring. I had a great experience! Says a lot about their leadership. I will be back!

I wasnt having any problems. I just wanted to get my blood pressure checked. The staff was very friendly, The Doctors Care bedside manners and the nurses were all extremely helpful. I would highly recommend this provider.

What a horrible experience, my appointment was made through Acuity International every thing after that went down hill quickly.  Got several calls from the clinic in Shelby and they stated there was no one who could do my audiogram and I had to do it later on that afternoon, and when I came for my appointment in the morning the doctor came out frantically saying she couldn’t do what was needed, and saying I had to go elsewhere. I was confused at first, I’ve been coming to this place to get my work physicals done over the years.  It seems like the doctor was overwhelmed by the vast amount of paperwork she had to complete and the amount of simple tasks I had to complete in front of her.They did everything in their power to run me out, the veiled rudeness was apparent.  Hopefully they get their cheap vindication, they definitely fall short of what they advertise on their website.

I had an actual appt at 11:00. Hour & half later the Dr told me she couldn’t do a refill on my antidepresant despite telling them that was the only reason for my visit. They better not bill my insurance. Also the waiting area isn’t clean at all. Go elsewhere!!

We were checked in super quick. The dr was super nice and actually got my daughter to give a strep swab without me holding her down. The nurse could maybe brush up on her children skills

I made an appointment , they saw me within 15 min of the appointment . The nurse was pleasant and helpful - the Doc was great . Couldn’t have been any better.

I really want to thank the doctor who saw me yesterday and addressed my medical concerns. I wish I knew his name. He answered all of my questions quickly and gave me the medications I needed to actually feel better for the first time in what seems like a long time. I think I will call them to get his name and send an old school thank you card! Susan Moore

I went to urgent care due to a pulled muscle in my back and an earache. When I arrive automatically checked in using the QR code on the door which was nice. I waited about 15 minutes prior to being seen by the nurse. She took my vital signs, and once I completed the urine specimen I was advised to sit in the room. The reason I gave it a 4 star rating is because number one. And I gave my urine specimen, my name nor date of birth were on the cup. I question this information should be annotated on the cup due to HIPAA and was advised I did not have to annotate it because the nurse would pull the specimen immediately once I placed it in the window. After I came out of the restroom, the nurse was nowhere to be found. I had to ask someone else which room I needed to return to. After sitting in the room for over an hour and 15 minutes waiting on the doctor and test results, the doctor finally came in the room. The doctor was really nice and attentive, but she seemed rushed as the urgent care lobby was filling up with more patients. I have been to this urgent care twice and this is the very first time they were delays. I would return again, but only if I have to. Make sure you schedule online because it will cut the weight in half. Lol! Thank you all for attending to my needs and the needs of others.

It was easy to make the appointment, office was very clean. I was in the back for no longer then 10 minutes, the doctor came in, listen, diagnosed my issue and I was back home able to rest. Thank you

I was feeling much better by the next day after visiting Next Care Urgent Care in Shelby and I was happily surprised ant the short wait time. Everyone was friendly and knowledgeable and Ill be recommending Next Care tUrgent Care to my friends and family!

I made a same day appointment with no issue. Check-in was quick, I was called to the back within a couple of minutes. The staff were all very kind and attentive, which is sometimes an issue at other facilities. Ill definitely be back if I need a last minute appointment.

Thank you so much to the doctor working and the sweet lady that made my appointment. Thank you for hearing me and helping me when I needed help. I appreciate you! Would highly recommend!

This place was great!!! I took my daughter there and the staff really helped a lot with our needs. Thank you for the hospitality and greatness from everyone.

I walked in after going to another place that they said was a 3 hr wait and it was only 30 minStaff was incredibly very nice the nurse got be bk in 15 min and the doctor I saw was so Personable!I will definitely be back here they are a great walk in option when your provider is closed and it’s the weekend!!!

I did a walk in because my knees and back were hurting real bad, so I decided to come to NexCare Urgent Care in Shelby, NC. The young lady at the desk was very friendly and patient. The nurse who took my vitals was patient and kind and listened to my issues. Now, Bianca, the physician, was great. She as well, listened to all my issues and she was very knowledgeable and cared about what I needed. She was friendly and understanding and very caring. I would refer anyone to this location in Shelby on Earl Rd, because the service is 5 star excellent!!! Thank you ladies☺️

Dr.Matt Goodwind, I hope I have his last name right, he is amazing he is extremely compassion, he make time to talk to you and understand, he makes you feel like a patient not a number, I didnt feel like I had to rush, every doctor should be like Dr. Goodwind

Quickly seen by Dr. Thielman. Very calm vibe and listened well.. The nurse who took my vitals etc. was super sweet. I loved the overall visit but the building needs some repairs.

The nicest doctor I’ve ever seen at an urgent care. Did not rush us, he did not question my concerns and he took time to listen to me. Absolutely recommend this facility!

My doctor answered every question I had and made sure I was good to go. I also like how he remembered me even tho it had been a while.

I can honestly say that I have found the best provider I have ever seen at my local NextCare in Shelby! Matthew Goodwin, PA, has been phenomenal with my entire family since we moved here 2 years ago. It is refreshing to find someone who takes the time to listen attentively, while being kind, compassionate, and thorough at every visit. Matt makes my children feel comfortable in conversation, enabling him to fully understand their symptoms; they never feel undermined. He addresses every single concern and answers all our questions so that we leave confident with our treatment plan. In fact, Matt has correctly diagnosed several illnesses that our PCPs and hospital practitioners have missed! He is prompt to report tests results, and often calls to check on us after visits because he is kind and truly shows concern. No other medical professional has made me so validated; he never dismisses my conditions as “rare” or “unlikely.” Since Matt has proven to be incredibly knowledgeable, I also take his suggestions and considerations seriously.Scheduling is a breeze and walk-ins are welcome, so it is easy to visit NextCare when our PCPs are unavailable.I couldn’t be more pleased with the staff and level of care my family has consistently received at NextCare in Shelby. We are so grateful for this place!

Can’t give anything lower 😡. Heather Craig, nurse practitioner, doesn’t deserve to have any medical title. She doesn’t listen to the patient & treats you like you don’t know what you are talking about. WILL NEVER GO THERE AGAIN. THE OWNER OR MANAGER OF THE PLACE IS JUST AS RUDE😡😡😡. Go any place else but here

Im so glad I was told to come here , very nice people , didnt take long to get the results . They took real good care of me .

I loved how you had to check in on your phone before you enter building and they let you know when to come in. Everyone was so nice. A lovely atmosphere. Will be back.

The staff here is excellent at taking care of their patients. Very kind and considerate and caring. The Dr is awesome

I was in there the other day and everyone was very nice especially Clarissa she was so kind and so helpful and answered all my questions with great patience and professionalism

I loved the doctor it was a lady and she was so nice and really cared about your problem.. also the nurse was awesome she was very caring also.. Awesome place

If we’re sick on the weekends and can’t get to the doctor, this is the only place we come. The doctors are knowledgeable and helpful and listens to what you have to say. The staff is friendly.

Matt is amazing. Listens and is thorough. To me physicians assistants are totally underrated.

They got my husband taken care of with little wait time. Everything went smoothly and the doctor was very nice.

Made my appointment a couple hours prior to my visit, and the staff were very friendly and attentive. grateful for their patience and understanding!

Went in on Thursday afternoon after falling off the back of my truck. They took care of me and quickly got an ambulance to take me to hospital. Found out I had a- fib.

I went in thinking I just had strep, but it was much more serious. The staff out front were very helpful with insurance/payment questions and the physician that I saw was very knowledgeable and had a wonderful bedside manner. They got me a referral to ENT Carolina and everything was looked after in just a few short hours. Outstanding care! They also followed up in the evening to see if everything was taken care of.

Went for DOT physical. Scheduled at 1230, arrived at 1220, taken back at 115, 10 minutes of face time split between nurse and doctor. Left at 145. 1 hour 15 minutes plus for a 10 minute scheduled visit seems bad.

Nextcare Doctors and staff are tops. We always get the help we need. Getting an appointment is recommended.

This Urgent Care is where I scheduled an appointment for a drug screening. When I arrived I was quickly greeted by Christina Phillips at the Front Desk; who was very professional and efficient. As soon as I provided my name, filled out paperwork, then John Preston the Nurse; just made this visit even more pleasant. John made sure I understood everything I was being examined on. John and Christina were so detail-oriented and I wish my visit at my own doctors office was this great. To take it a step further, Christina started assisting another patient who was elderly; I cant imagine who wouldnt want their visit to be at this NextCare location. :)

I went there to get checked and get blood work done and they denied me and said they didn’t do it. I then looked it up on their website and discovered they were lying to me. At that point I went back to the desk and presented the information I had on my phone they then tried to deny me help and I said y’all can’t refuse me help that’s against the law it says here that y’all do it I then asked for a manager and she said let her go ask and see she then came back and said she could help me lol I found this whole process insane

Great atmosphere very quick service. Very quick service. My son was a walk-in patient and it took them no longer than 30 minutes from the time I arrived to the time I walked out the door to get my son’s physical done for school. I cannot say enough about the doctor that seen him and the staff. The nurse was amazing and his doctor was more than I could ever ask for in a clinical doctor setting Dr. Boyd is your go to Doctor no questions about it If you have a young child with any disability! I didn’t catch my son’s nurses name but again amazing all the way around. I highly recommend going to this location and seeing Dr. Boyd if you or your child needs a physical done or anything else dealing with a younger child!

Went in with a sinus infection. The people there are SO nice & friendly & caring. Matthew, PA is a gem.

All the medical staff were very kind and professional and Dr. Matt patiently explained my situation to me. I am very grateful to have chosen to go to this clinic, thank you very much.

Had swelling and excruciating pain of left foot Went to the ER twice went to my GP once was going to go again but She didnt have an appointment available so she sent me to urgent Care where I saw several staff members and was finally given a breg shoe which after 2 days of use the pain is completely gone and the swelling has reduced dramatically Yes I would recommend this place to anyone who has an issue finding out what is wrong in the ER NextCare will find out what is wrong and they will fix it

My visit to NextCare was very good. Everyone at this Clinic is very friendly and helpful. Dr. Goodwin is SO great, he takes the time to listen to you and is very caring and knowledge-able. During his examination he noticed something that needs a referral and he handled the process for me! I am so thankful for him.

Heather, Scott and Matt and the lady with the colored hair that we named punky Brewster they were wonderful

The PA I saw was excellent but the front desk staff and the person who took my vitals were both super rude and had a terrible attitude.

The staff were awesome and so kind! They were very apologetic for a short wait time and kept checking on me. Much appreciated!

Very reliable safe fast service. Great experience , love the nurses and doctors.

Had a pretty bad fall. Cut and bruised on my right arm. Matt patched it up and it feels much better now.

There was a few people in line when i got there, but it went fast. I waited in line at CVS a lot longer than NextCare.

Staff was very helpful and nice physician Boyd was very kind and listened well and gave great encouragement.

Took my son here very nice people and fast service as well

Will say the wait was a little timely even with an appointment, time of year probably had alot to do with that. Everything else was perfect. Friendly staff and a family type atmosphere. Would definitely revisit.

They are extremely polite. They make you feel comfortable and I havent had that experience with doctors and nurses in a very long time. They dont talk down to you or act like its a pain to see you. They have a good bedside manner for that atmosphere. I would recommend the one in Shelby, N.C.. Dr. Goodwin and staff are very nice and very patient and helpful.

At first I was really upset at how long it took to be seen, I was the first one there and seemed to be the one before the second person waiting, after a few minutes I was put in a room, then after an hour wait total, I was very impatient because I was taking my two year old to be seen and didnt understand what the hold up was, the stress and concern for my little one was not helping me, once the doctor came she asked me if I was okay and I expressed that I was frustrated that I had to wait so long, she was sweet and understanding and said she was the only doctor working there today so that made me feel way more understanding of the situation. Despite my initial frustration she reassured me they would take good care of my baby and helped walk me through everything that was needed. Overall really friendly service.

Everyone at Next Care on Earl blvd were professional, very courteous and helpful. I made an appointment on line and filled out all my paperwork as well. Made it a lot easier! Once I checked in I was allowed to sit in my car which I especially liked as I do not want to be in a waiting area where people are coughing. My wait was around 30 minutes over my scheduled appointment which I thought was very appropriate as they were non stop busy! I was able to track where I was on the list on my cell phone. The check in personnel and the tech were both very attentive, efficient and very personable! Dr Well was great! kind, understanding and even though he was busy he never made you feel he was in a hurry; he truly cared and was compassionate! I give my whole experience A++++ and more!

Dr.Matt is always attentive and friendly.He really listens to what you have to say.

I Love how you can go Online and Schedule your appointment Time .The lady I saw was Very nice and listen to My Concerns and knew I was Scared I Absolutely Love Next Care Staff and Drs and Nurses They have always been So Amazing and Know My Fears and don’t Judge Me I Recommend NextCare for any Minor Issues

The care was just that, and beyond. Not what I expected after showing up a half hour before closing. The lady at the front desk was very understanding and compassionate.

Let me say, the staff did their jobs today with heart. Took my daughter for an xray. We didnt wait too long (all other Urgent Cares had a 2-4 hr wait!), they listened to our concerns, & answered all my questions (and I had a bunch because my daughter cheers & plays softball). Every staff member was kind, courteous, smiled, and was knowledgeable. They made us feel like they cared. When we were leaving, an EXTREMELY RUDE patient was checking out in front of us. Her card wasnt working and the staff asked her for a few minutes so they could help the patient out, see if it was their system, etc. She began cussing them, name calling, all because she was impatient and wanted to leave.. The staff handled her VERY well in the moment, professionally. I dont know how they restrained themselves, but they did. I nearly stepped in because the patient started throwing things at the receptionist. After the rude lady left, the receptionist nearly burst into tears because of how badly she was treated. But, she picked herself up, helped me & my daughter get checked out so we could leave, all while checking in 2 other patients. Im leaving this review for her.. because our visit went GREAT, with everyone. They certainly didnt deserve that abuse from a patient when they do their jobs with heart. If we ever need an Urgent Care again, we will certainly go back to this office. Kudos ladies for hanging in there, even when others tear you down. 👏 That job is tough but your other patients rely on you and are grateful for what you do and how you do it. I know I was today. ❤️

Matthew is amazing! Always listens and really cares about his patients. Im speaking from my own personal experiwnce with him. He is what you want in your provider. All the staff is great!

I was a walk in and was still in and out in less than two hours. Everyone was extremely friendly from receptionist to nurse to doctor. Doctor and nurse both listened to me and seemed genuinely concerned

Ive gone to this facility several times with my children and I usually have a good experience with the desk and medical staff but I took 3 of my children yesterday and things were so confusing. After making several calls to management and emailing the care team, I received a call from a gentleman who proceeded to tell me that my youngest childs weight was put in incorrectly, reflecting my middle childs weight and vise versa. When the prescriptions were sent in, my youngest child received a dosage higher then my next youngest although he weighs about 20 lbs lighter. When I spoke with the management of the facility, she acted as if everything was logged correctly. For those with multiple kids, please always double check the prescriptions when picking them up because the pharmacy doesnt double check, which they should in my opinion, they just fill the prescription as the doctor puts it in. Im glad I made the calls I have and found that too much of the prescription was going to be given to them and too little to my next child. This has been reported, although it seems to have sort of been swept under the rug, but me and my children will not be going back to this facility. Mistakes like this should never be made in the medical field. This is peoples lives were talking about here, and children at that. Get it together NextCare.

Had appointment and was almost 25 minutes being seen. Hard to understand the provider but the mask and me having an ear infection didnt help. Everyone very polite. Was able to schedule next day appoint where with Atrium it was not available.

Quick and very easy. The nurses and doctors were great!

Terrible experience. I walked in and they were very unwelcoming. The woman at the front asked for parental consent but I’m 18. She huffed and puffed when she had to put in my medicaid information. I made an appointment for 10:40 online but walk-ins were able to go in before me so I wasn’t seen until 12. The nurse was very rude and slammed the door when bringing me back, and cut me off while I was telling her about my symptoms. The doctor was nice, but everything else about my experience was awful.

Told me an hour wait and with in one hour we were back there, pretty fast

The staff is very professional and was patient with my daughter..I will return if needed

Will not go back. Doctors are rude. If was up to me I would give no stars. Very unprofessional Doctors never been treated the way they do.

Quick easy affordable, friendly faces , makes light of scary situations, 10 outta 10 recommend

I have visited NextCare for myself or with my husband and children many times in the past year. I am happy to say that almost every experience has been very positive. Today my daughter was treated by Bianca, who went above and beyond in terms of patient care. She was extremely kind and answered all of our questions thoroughly. We have also had wonderful experiences with Matthew, another NextCare PA in the Shelby location. It is a blessing to have a place we can trust and turn to when our primary care physicians are booked up.

I would recommend NextCare because the PA was very helpful and was able to diagnose my problem. I’m feeling a lot better! However, I would recommend simply walking in vs. making an appointment online. I made an online appointment for 3:00 but did not get call to a room until 4:30, took blood pressure and checked temp at 4:45. The PA came in room after 5:00. left at 5:30. I think it would have been just as fast to walk in.

Great customer service also very helpful in every way. Highly recommended.

It was an overall good visit, however I had to take a hearing test and the Lady who administered the test was really nice, but she was training someone and stood right outside the booth and conversed with her trainee while I was taking my test. This made it difficult to focus on my hearing test, difficult to hear the beeps over their conversation.

It was fast friendly and very helpful to me because I didn’t have insurance it won’t kick in until December. So the wonderful receptionist got me on a nextcare plan and it wind up costing me 250.00 less.

Waiting room had tv Incredibly loud and wasn’t appropriate for children. The main issue, however, is having no paperwork. I was not given the chance to think through my medications and list them anywhere. I was asked by the nurse and named off what I remembered. Once I got my prescription I was informed that it could react with a medication I had forgotten. Yes, I forgot but in the 45 min I waited I could have filled out some paperwork. The online registration also froze and I had to finish with the lady upfront.

It was as usual when Ive been before. Great staff,Great doctor wish he was my primary doctor

Beautiful young ladies that helped me feel better about any questions and concerns I had… every helpful

I was reluctant about coming because I wasn’t sure if I would get the care I needed! Needles to say, the doctor and nurse I seen were GREAt! The doctor was very attentive to what I was explaining to him about how I have been doing and what I thought I needed! Most importantly, the workers all made me feel welcome! I will be back!

I was very pleased with the professionalism at this clinic. The receptionist was very efficient in processing the paperwork and getting me attended to. My wait time was less than 15 minutes, the doctor went out of his way to explain my course of medicine. All of the staff were excellent.If a time should arrive that I need urgent care again, Next Care will be my one and only stop!

I prefer to go to a different urgent care, you should too. Ive unfortunately been here twice, each time Ive had an appointment. Each time theyve made me wait 2-4 hours after my appointment, even with screaming children who were in pain. The lobby is disgusting and unorganized, has the floor ever been swept or mopped? If it has, that person needs to try harder. Couldnt get an oxygen reader on my two year old, I would definitely not take children here, especially with the long wait and dirty environment, your child may catch something else while being here, and if youre not careful you may too.

The doctor was crappy , and il never be going back here.

Next Care was actually my second choice, but Im so glad we went there! Although the wait time was long even though I checked in online and registered ahead of time, the staff was amazing! The nurse we saw greeted us so warmly, was so kind to my baby, and was just all around very personable! I didnt catch her name, but she had a short haircut dyed purple. The Nurse Practitioner we saw was just as great! She was very thorough, kind, gentle, and overall had a great bedside manner.If I need urgent care again, I will happily drive from Forest City to Shelby again!

The staff was very friendly and knowledgeable, and the wait time was almost nonexistent

We had a great experience! We were in and out in no time. The provider and nurse were awesome and friendly!

I cut my finger on a Sunday morning so my doctors office was closed. After being told by another urgent care clinic in Shelby that they didnt do stitches and told at the ER that it was probably going to be at least a few hours before I could be seen I went to NextCare. There was one person in the waiting room and I had not called ahead. I waited about five minutes before I was called back where I was treated promptly and very professionally. The entire staff was very nice and friendly too. I was in and out within an hour with my finger fixed up. Im a former emergency room nurse so I can be picky about my care but I have absolutely no complaints about the care I received here. I would definitely return if needed and have told several people about the excellent care I received.

The clinic was clean. The staff was professional and handled my issue in a prompt manner.

Husband went in early Sunday to get DOT Physical. Everything went smoothly, staff is friendly. We didnt have an appointment, still didnt have to wait long. They worked us into their schedule.Thank you Nextcare Urgent Care in Shelby NC

I have been here twice this year. I saw two different doctors and they were both great. Everyone in the office was friendly and helpful.

Made an appointment online and was in and out under an hour. Very friendly staff. Would definitely recommend.

My GP could not see me. I had been to another urgent care 2 times and was getting worse. Dr. Matt was exceptional. He diagnosed serious UTI and phenomena both lungs. He prescribed meds and after 24 hrs I feel so much better. Ill go back. The nurse also needs a shout-out She was really nice and approachable.

The people inside were super nice. I had to wait almost two hours to be seen with an appointment. When I saw who the doctor was, I know why. Dr. Brown takes his time and does what he thinks is necessary for his patients. They are lucky to have gotten him there. He and PA have been the best and the informative.

Great service! Fast. Friendly staff! Matt addressed my problem and concerns and had amazing bedside manner. He was very approachable and compassionate with everything I had going on. I will definitely be back if ever need to return for anything else in the future.

Very professional Doctors and nursing staff.Today I got news that I wasnt expecting and the nurse was very encouraging and supportive when I started crying Ive always been a caregiver and have had no experience at being a patient in need of care. Her understanding an encouragement helped immensely.

The nurse and doctor were very professional taking time and concern for my visit. I was told my weight would be about 45 minutes, but unfortunately it was about two hours.

My husband came in today without me because I was out of town. He had a slightly sore throat last night and his tonsils were a little swollen, but not bad. This morning, he woke up with his tonsils almost touching and white patches all over them. He also had a fever and a cough so bad it kept him awake all night. The on-call doctor completely blew him off and told him to drink water…. He said all it was is tonsil stones. Since I have been home, they have swollen even more and he is in bad pain. I have had tonsillitis and strep throat myself a number of times in my lifetime and I even had them removed from having so many infections. This doctor has no idea what he’s talking about. All he had to do was prescribe an antibiotic. I am livid. I guess the man was mad he was having to work today or maybe he just has no idea what he’s looking at, because I have worked in the medical field for years and so has my family. Every person I showed his tonsils to said it was tonsillitis. I do not have the doctor’s name on my husband’s paperwork, but he was the only doctor working today. My husband never goes to the doctor unless he’s in extreme pain, so I am extremely upset that he went in today, paid for the tests and exam, and left with no answers other than to “drink water and rest”. We had to miss our family gathering today and got no answers nor antibiotics. I’m not one to leave nasty reviews or put in my two cents, but that doctor shouldn’t be working there if he just lets sick people walk out of that clinic’s door with no answers.

Would have 5 stars but * THE DO NOT PRESCIB PAIN MEDICINE ( BROKEN FOOT)

I love the way that you check in from your phone and it lets you know when are next in line and what appointments are ahead of you. Staff was very friendly and waiting room was clean.

Excellent service here; very thorough examination; people seem to be very professional; receptionist polite and considerate; didnt have to wait too long. Personnel were friendly and knowledgeable. The Nurse Practitioner was a good listener. With the current legal restrictions on what can be prescribed in walk-in clinics, she did a good job. The steroids did indeed give me some relief. And for that Im grateful. Have used this clinic a number of times in past years and will do so again.

Treated by all personnel really well and the nurse and Doctor Boyd were utmost professional and thorough. A++++.

Great people. My only issue is the wait time.

I was treated with dignity and respect. BONUS kindness and charm was the best. Matt was explanatory & showed genuine concern since I had tested pos prior. He made sure I was safe from any additional symptoms and reviewed the ones I had prior. Nice to be attended to so thoroughly on my first visit.

Very satisfied. Went to next Care Shelby on a Sunday and was promptly seen. The nurses were professional and friendly. The doctor also was professional and friendly and thorough in his diagnosis. I have a primary care doctor but his office was closed today. I would not hesitate to go back to Next Care in Shelby.

AMAZING!!!!!! This is the best Urgent Csre Ive ever been to!. Everyone is so professional, caring, and makes you feel comfortable. They dont just treat symptoms here, they treat YOU! They talk to you, they ask questions, they want to make you feel better and get better. They care about what they are doing, your not just a co/pay. I cant say enough about ALL who work there, AMAZING! Hate being sick, but if I have to be, Im going here to be treated.

I didnt like the way I was treated at Urgent care, so I decided to go to Next Care. Best decision ever. Please never go by appearance. Very nice and cordial. Show that they cared, didnt worried about insurance just about my child being okay. I really appreciate that. Keep doing what your doing for the community.

The staff, nurses and doctors were amazing. Listened to you and made a treatment plan based on our conversation. I would highly recommend these professionals!

Have always loved going here until this last visit. The dr was very nice however he shouldn’t imply that you won’t make it much longer with home care if he doesn’t know it! He told my mother and I that her pneumonia had worsened and wanted her to go straight to the hospital to be admitted for Iv antibiotics. Keep in mind their X-ray machine was down so he could only listen to her. I appreciate his concern for my mother however he didn’t have to scare us and make us think she was going down heel very fast and wouldn’t make it! We spent 8 hours at the emergency room that night all for them to tell her, her lungs looked clear, no infections or pneumonia.. she simply had bronchitis (which I mentioned to the dr at this location). Like I said the dr is very nice but he 100% shouldn’t scare people into thinking they are not going to make it without being able to do all the proper testing. He could have simply said that he recommends that she goes to the er to get an X-ray.

All staff was quick and helpful. PAC Bianca, got me taken care of and explained a treatment plan. Good experience just make sure you schedule through the app and fill your info in.

Only complaint I have is that I made an appointment for my visit, arrived 25 minutes early. And has to wait 45 minutes past my appointment time to get seen as they were trying to clear their walk-ins. Otherwise the doctor and nurse were great.

This place is extremely slow. Still sitting her at 1:50 my appointment was 12: 50. I will never come here again! This is ridiculous my sons sitting her in pain and all we can is wait because he needs to be seen asap!! Never ever again. If anyone asks Ill tell them go somewhere else.

The staff was amazing with making me feel better in an embarrassing situation. Thank you 😊

Went for a pre-employment drug screen. I have to go back Saturday because apparently there is only one person that can do the alcohol test. The people that were there were very nice.

Dr. Wenn was so compassionate. He truly showed concern about my health issue. The front desk lady was a gem. The nurse was outstanding. He remembered my name from the time he took my weight until the moment I checked out. This friendly staff made me feel welcome and Im on the road to recovery. The services were affordable too as I hadnt met my deductible for the year. My Care Credit card was also accepted. Kudos to the wonderful people at NextCare.

With the covid testing happening I expected to wait longer than normal for a normal, walk-in visit but you would never know a pandemic was going on . Also my insurance has yet to kick in so I knew my visit could be pricey. They have a new plan for people without insurance that is awesome so now I have the comfort of knowing if I need a doctor within the next 3 months I don’t have to worry about the price and getting in with one. The doctor was also amazing. He took his time with me and really made sure to check out everything and every possible resolution . I was treated better here than any primary I’ve ever been too! Would definitely recommend to anyone

Absolutely the best. From the receptionist to the nurses to the Doctor. Im deaf in one ear, and they did not mind repeating so I can hear. They had to do exray which showed phenomena. Got a shot of antibiotics, they gave me a breathing treatment. Prescriptions. Even called the Pharmacy to see if I could get everything I needed. The Doctor and nurse went above and beyond to make my experience there a good one. Plus took excellent care of me while I was there. They were concerned about my health. I havent seen this kind of care in years. Will absolutely be back.

Only complaint was the wait. I waited two hours, just as long as a person who walked in. I had an appointment at 9:30 and walked out at 11:30, so it wasn’t absolutely terrible. The doctor was very nice!

The nurse and doctor that saw me were absolutely wonderful. Very good at their job and made me as comfortable as possible. 100/10 would recommend before anyone else. I was in and out within 15 minutes and they did a prestige job.

Terrible wait time. Terrible service. Place was disgusting

Dr. Goodwin is compassionate and is an excellent physician.

Took my Dad here after a fall to get his arm x-rayed. Signed up for a slot online first. It was about 2 hours out. Showed up a few minutes early and checked in. Within 30 minutes we were in a room. The Nurse and Doctor were great. Got his arm xrayed and were out in about 2 hours total. I think it was a good pace, considering they did more and were more caring than the ER was a couple of months ago. This took about a quarter of the time that did. Honestly little waiting, they were moving along nicely.

Amazing service with everyone I spoke to on the inside, those doing the COVID test AND the Dr. Who came out to report. She was very informative and took extra time to discuss low oxygen issues. I believe in giving KUDOS to those who do a good job. I was very impressed AND thankful!! I shall return when needed!!

I didn’t have an appointment but arrived at the clinic at 745, they open at 8. I called the phone number on the sign and stayed in my vehicle. Three different people came out to see me. One to check my ID and insurance card. One to swab me and take vitals. Finally nurse practitioner to just tell me further instructions. I’m waiting for results but I was very pleased with the experience.

They are friendly and quick! Matthew,PA was nice, very knowledgeable about my issue. Listened to me and gave great advice. I have been going here for several years. I will continue to use them when my doctors office is not available.

Wait was not incredibly long. Staff was friendly and knowledgeable. I really liked the doctor I saw. He was nice, did a thorough exam,talked to me in a way I could understand, answered my questions. Ill be back. They changed my perception of urgent care places.

Signed in with ease. Chose to wait in my car. Arrived at 3:11 and seen around 4pm. Doctor was prompt. Discussed my problem and course of treatment. Very pleased and will go back if needed. Staff friendly. Would recommend to others

I do not recommend anyone go to this place. I would give zero stars if I could. The receptionist was overall well mannered but the wait time was horrendous when there were only two people in the room and I made an appointment 2 hours in advance. Sat and waited for an hour and a half just to be told that my problem might be anorexia because I can’t eat. I thought I was pregnant but they suggested a blood test that “costed $9” so I said okay in case it detected the pregnancy hormone since I have a rare blood type and would want to seek out attention for myself and the baby. The “nurse” didn’t even introduce herself, her name, title or anything. She could have came in off the street for all I know. She couldn’t get my blood and that has got to be the worst time I’ve ever been stuck in my life. SHE DIDNT EVEN WEAR GLOVES DEALING WITH BLOOD. anyways she said she was going to get someone else to try and get it. Only for the doctor or whatever you wanna call him to come in and sent me an order to drive 20 minutes across the county for the lab to get my blood. Worst $200 I’ve ever had to spend. DO NOT GO HERE! THESE PEOPLE DO NOT KNOW WHAT THEY ARE DOING.

This is a great office Great group of staff been coming here for years now. always kind and they listen. The waits not to long. But even when it is they apologize and it doesnt bother us because we get great care. Love that that you can sign in using the app.

This is the best Urgent Care in the area. The receptionist is kind, the nurses are compassionate & Dr. Matthew Goodwin truly cares about his patients. Thanks NextCare Urgent Care for providing excellent care to my family & I all these years.

Got here early for a drug test. Filled out all the paperwork I needed before my appointment time. Waited over an hour after that. Tried to do my urine analysis early and come back out to wait. Lady at the front didn’t do anything about it. Watched plenty of people come and go. If your employer is trying to send you here for anything besides Covid please suggest another facility.

Urgent care staff Was helpful and nice from the nurse that call me back to the doctor.

I scheduled my appointment a day ahead. The staff and doctor were efficient in seeing me with only a small amount of wait time, diagnosing my condition, and sending a prescription to the pharmacy that was available for pickup when I arrived.

Staff was very kind and delightful. A bit of a wait time. Daughter had a fever for a few days, yet didn’t test positive for anything major. However; was prescribed Amoxicillin. Not exactly sure why an antibiotic.

My experience was pretty good. The dr was very helpful and diagnosed me fairly quickly. The only issue was that even tho I had an appointment, I still had to wait an hour before being seen.

Liked the fact that I was able to make an appointment online.Was seen promptly; appointment was on time. Courteous and professional staff.

They were backed up when I was there but they made a way to squeeze me as quickly as possible even without an appointment. Everyone working there was super nice.Thank you Nextcare. I would definitely go back.

Will not be back. The lady at the front desk was rude and impatient. The nurse that took us back to the room and got all the vitals and did the swab for covid was great and is the only reason I gave 1 star. The doctor came in, asked for symptoms and my daughter said fever, sore throat, cough and congestion. He listened to 1 deep breath, took a quick look at her mouth and said well, covid test was negative but these are all symptoms so we sent it if for lab test. If it’s negative then this is just a cold. In and out in 2 min…. When you have all of the above symptoms there should be 3 standard swabs done automatically…. Covid, flu and strep.ALWAYS TRUST YOUR MOM GUT!! Took her to another urgent care the next day and she has strep throat!!

I am giving this review for Doctor Matt. In the past 4 months I have seen 8 different doctors. Doctor Matt was the best. He was very patient and a great listener. He made me feel very calm.

Awesome staff. Friendly and very professional. No waiting forever. My visit was quick and they got right to the point. If you need someone for an emergency, go here.

They are fast and friendly. I had to go for a work related injury and they took care of me right away. The tech took it upon himself to get the X-rays that he knew the doctor would need before I was seen so that by the time I was seen they were already read! It was pleasant as it could be when at a doctors office!

Very good appointment. Everyone was nice and I got good answers for my needs. Ms Bianca was a darling.

I went for swollen tonsils early on a Sunday. The wait was as predicted on the tv in the waiting area, the receptionist was great, the nurse was great, loved the doc (Id make him my primary if I could). I was in and out in a reasonable amount of time. Great experience

Always able to get in and get an appointment when we can’t get in at our primary dr

The location in Shelby NC has a friendly staff that is very caring for the needs of their patients. I went for Covid-19 test and I was able to stay in my vehicle and the staff came out to me I had the rapid test done and it was nice to be able to get my results the same day they were very sanitary about how they handled everything Ive never used an Urgent Care before that I will definitely go back there if I have any issues that I cant see my doctor about during regular hours

Made an appointment and was taken back within 5 mins of that time. Everyone was so super friendly and professional. Very clean.

I absolutely love the staff here. They are all so caring and very patient and kind. I will always come here when I need to go to a Urgent Care, they even called to check on my daughter and when I told them she was nauseated they called in a anti nausea medication for her. This is the best office around!

We had been to Urgent care of Gaffney with no results. Family Doctor with no results. But we came here and they were so great. They actually took the time to run tests . And try to figure out what was going on with my son. I definitely recommend Nextcare of Shelby. Thank you so much for taking care of my child.

Doctor Richards listened to what my symptoms were and what had already been done by my doctor and another doctor. He listened when I told him how I was feeling; I mean he really listened and then made some suggestions that we could try to get me feeling better. The receptionist was very nice as was the nurse.

We were able get my daughter in for appointment and get checked out 1 1/2 hrs which is excellent considering they were packed.. and usually 4-5 ER at hospital. Thank you!

Front staff is not friendly, wouldnt expect my insurance and was double charged later and refused a refund for one of the charges, other than that, the doctors and everybody else in the back were great and much easier to talk to.

It was WONDERFUL!!!! An actual Doctor that LISTENS to his patient!!!

1) About 30-40 minutes in the waiting room with about 4 other patients already there. Could be worse.2) About 30 minutes in the room waiting for doctor, saw & talked to me for about 30-45 seconds. Could be better, though I guess he did get to the point and prescribe the drugs I needed quickly.3) Facility is standard and pretty clean. Staff was pleasant/polite enough.Very average care facility!

I took my son here yesterday and there were several people already there when we came in but the wait wasn’t too bad and everyone who worked there, including the doctor were all very friendly. I’m happy with the service and would use them again if needed. Next time I will check-in online though because they do get a lot of walk-ins.

The PA was so compassionate, knowledgeable and professional. The wait was long, however the end result was worth the wait, my husband felt better the very next morning.

Nextcare customer support is a horrible thing to have to contact. I received a bill where my insurance was not utilized and I went online go try to straighten it out but the only payment method was banking or credit/debit. So I called customer support to wait 30 minutes before an answer, just to be placed on hold. After 20 more minutes i hung up as i had errands. I later called back and am currently on hold for 27 minutes as I type. I tried to even call my local office to see if a person could help me and was routed back into their corporate mess. In 2022 people should not be held hostage by their phone system seeing as a lot of business is conducted by phone and it is totally and rudely inconsiderate.My teleconference with the physician was a wonderful experience and she was exceptionally helpful and kind so i hate to leave this review and i may throw this bill in the trash since i am still on hold, now at 32 minutes.

I had ankle surgery 5 days ago and got my bandages/splint wet while bathing. The UrgentCare staff contacted my surgeon and he approved replacing my splint. They replaced the splint and bandages…all done within an hour…and done painlessly 😊…Thank you to all the NextCare staff !

My experience at Nextel was awesome they took good care of me.not to long of a wait and very polite. Thanks guys. The Dr came right in and sent me to hospital for cap scan with papers on what he thought was the problem.Great😂

Quick and very nice people. Went in for a dot physical and it didn’t take long.

I booked an online appointment. The wait was still long, but there are alot of sick people out there. It was worth it, because as tired as the staff must have been, they were considerate, didnt rush through anything once I did get seen. The staff was awesome and thorough.

Went in for a covid test because I was exposed at work . They did a rapid test and a send out test. The 20 minute rapid test took over 3 hours before they came out and told me the results. They told me the send out lab test results would be back in 24 hours and to quarantine pending the results. It has now been a week and no test results. My job is waiting to hear the results as am I.

I have always been treated respectfully and kindly by this staff. Even when other businesses look at my social and economic level and treat me like leftovers. They have always handled situations and people around them with dignity and commpassion.

Service was quick and easy. Appt. made online, close parking, staff was friendly and Dr. did his job quickly and efficiently. I was sick and was seen, diagnosed and sent quickly on my way 2 CVS , nothing else needed to rid my cough & cold.

Way to expensive if you are self pay. No longer do Covid test free. Wanted a $190 to START, not knowing what the final price would be and wanted that all today. Did not say any thing about that on their website! This is what is wrong with our health care system!! We will wait till Monday and find a cheaper service with up front pricing.

I was pleasantly surprised how efficient Next Care providers were. They took time to listen and explain my diagnosis with me. They examined me throughly practicing all safety measures during this Covid-19 pandemic. I will return and recommend this practice to others. Unlike preferred providers, NextCare got me in immediately, when I contacted them, and has me on my way to a recovery!

Kind and friendly minimum waiting great service.

I was very impressed with the service I received at Nextcare in Shelby. Because of Covid...the nurse came right to my car and did my test. I was out of there in 30 minutes. Everyone was so nice. I will definitely go back there should the need arise. I give them a 10.

Ive visited atrium urgent care many times before and I decided to try nextcare this time and Id recommend nextcare over atrium any day. Their service is wayyy faster the get str8 to the issue and have you in and out. Im 9 months pregnant with twins and I get impatient very quick they had me in and out and I was just fine with their service and wait times.

They was very slow but good service

I went in and saw the Dr for pain resulting from wisdom tooth extraction surgery. They were very nice and the Dr listened to me and I was in and out in an hour. I am now pain free. 10/10 would go back for sure.Update. The medication that was prescribed was not helping with the level of pain I was experiencing. I called and asked for someone to call me back and advise me on what to do because I am not used to taking prescription pain meds and I did not want to take too much and I did not get a call back. I ended up calling a nurse on call for advice.

First time seeing this MD. He was in and out within 5 mins. Wasn’t the most personable, but he was quick. I’m GI e with that.

This urgent care facility is excellent. From the receptionist, to the nurse, to the attending physician - Dr. Tim Wenn - I could not imagine a more capable, more professional staff. Making life even easier was that they took my insurance so all I had to pay was my $50 copay. I highly recommend and I had a positive experience after suffering a pretty bad injury. I felt it necessary to put this on the web since there are so many complainers and not enough happy customers who share their experiences. Thanks again team. (Told you Id post a positive review.)

Very satisfied. The staff was professional and friendly. The doctor also was professional and friendly and thorough in his diagnosis. I would not hesitate to go back to Next Care in Shelby.

The people in Shelby were nice for the conversation that I had to have with them. I called to see if I needed an appointment for a covid re- test, and the people answering the phones are in a call center apparently. But she told me no appointment was needed, that I could walking and get one. Upon arriving, I checked in, and said I needed a test, the lady said Id have to make an appointment!

I love NextCare Urgent Care. Matthew Goodwin, PA C is the best of the best!! I had already visited there on Friday, very sick but with a negative Covid test and returned once again on Sunday feeling worse. That visit gave me a positive for Covid. I went back after my 5 day quarantine to get my paperwork filled out to return to work. I felt worse with a severe cough. He immediately got me a chest xray, gave me a steroid shot, and sent me home with antibiotics, prednisone does pack, and a nebulizer with meds. His companion and bedside manner was un remarkable!! He was and is the nicest doctor I have ever been treated by!! I recommend him very highly!!

Excellent and professional care. I love that when you make your appointment you don’t have to wait long to be seen.

Great staff and very nice doctor. My visit was for a pre employment physical exam, audio gram, and drug screen. From the receptionist to John the nurse who performed all off my testing to the good doctor that signed off on my exam i was given nothing but respect and common courtesy. Being in the power industry I have been threw this type of thing many times and often you are treated like a number and a burden if you ask any questions. I have in most cases left the medical facility a little less than happy as most of you I am sure can relate. NextCare Urgent Care in Shelby is by far the best place I have ever been for any medical treatment or exam. John was just awesome I wish there were more like him in the nursing field. I highly recommend this place.

Amazing got me right in and out!!!! Thank you! Pleasant and nice.

Thank you for your courteous and professional service

Getting an appointment, checking in, and paperwork were so easy online. Everyone in office was friendly and really listened. I would recommend over and over!

Husband made an appt for 11:30 for a simple quick covid test. I personally have had 3. And he had to wait an hour and a half. After an hour of waiting. They said you’re next. Then they called saying they had to update a patient’s chart and see a few more people and then they would be out to see him.

Always a positive experience. Employees are all nice and efficient. It is easy to access the care needed quickly.

They got me in at my appointment time with very little waiting. Staff was professional and courteous. Doctor needs to go fishing 🎣, he works too hard.Great people and wonderful experience.

Dont go here!! Waited an hour to see the doctor for all of 1 minute. I paid them a crap load of money for them to look at me and tell me Im sick and write 3 prescriptions. Not to mention the fact that the receptionist had her boyfriend or husband standing in front of her desk talking while there were people in the waiting room. I find that not only rude, but also completely inappropriate, especially when you have peoples private insurance information back there with you. I will go to the er next time and probably get better care and more time with a doctor who gives a crap!!

First time going there. The wait was kinda long. I didnt know that you can schedule an appointment. The receptionist was nice. Made the visit good. The doctor was kind and told me what was wrong and was infromative and prescibed me my medication. Would highly recommend it. Other than the wait being long, it was a great experience.

Enjoy coming here for urgent care visits. Staff has patience and pretty friendly. Love that I can make appointments or check in online.

Wish I could give 0 stars. Went for a COVID test, was there 5 hours before close, was told they couldnt test me. Even as I watched the NP in the parking lot swab ppl. They cancelled my appointment after I signed in without my authorization. Dont recommend this place.

Dr.Richards is a cool dude made me smile as I was getting my finger stitched. By the way doc if you see this my wife gave me a hard time in the truck on our way home about my joking around. You are a great nice man and doctor thank you for your help and when I am finally there I will continue using you.

Made an appointment the day before online. Easy to do. Went to my appointment and they took care of the rest. Very kind and prompt service. I hope you dont have to go. But if you do, I recommend Nextcare.

Rita at the front desk was great. Very caring and friendly. The nurse who weighed me was friendly and kind. I usually see Dr. Wenn when I go to urgent care. He always treats me exceptionally well and Im in and out of there usually in less than 30 mins. This time I saw Dr. Dennington. He was just as amazing. He listened to me, did a thorough assessment, sent my scripts to the pharmacy and now Im on the road to recovery. Dr. Wenn and Dr. Pennington both provide the same excellent care. They truly show that they care about you and you will never feel rushed. I will always use urgent care for my urgent needs.Everytime I go there the staff treats me very well and takes care of me promptly. Would highly recommend them for your care. The service is fantastic!

I drive 1 1/2 hours to get a rapid test for COVID. On edge would be an understatement. I have never been so happy to be diagnosed with the flu. I literally cried. This is a sad time when the words “ You have the flu” make you so happy you cry. Alysa was very professional and explained everything.You already feel like you have been hit and backed over by a truck, thankfully everyone was very polite and very compassionate, I wish they were closer to me.

I went here to do a pre employment physical and get a flu shot. Everyone was very nice and professional. They were actually out of flu shots so the lady at the reception counter actually called around and found me the next best priced place to go to. I would recommend everyone go here they are wonderful and very reasonably priced as well!

I came at 7:45 thinking I would be rushed through since they were about to close but instead EVERYONE was very friendly, caring and professional!! Reida at the front desk was amazing along with the nurse and dr. I dont live nearby but if I did I would use this facility for all our urgent needs!! I would definitely recommend anyone in need of care to come here, thank you everyone for the great care!!

Staff was kind and caring. Even though I made an appointment, it still took over an hour.

The wait was a little long today but that’s to be expected during sick season. They offer ways for you to check in online so you can wait at home and even if you do check in at the office and the wait is long they tell you it’s okay if you want to go run some errands or do whatever and give you an appointment time. I saw Dr. Wenn today for tooth/jaw pain and told him that I wasn’t able to get into my dentist today or make an appointment and he took a quick look in my mouth, asked a couple of questions, and gave me some prescriptions and I was out very quickly. He even gave me some info on an emergency dentist just Incase I wasn’t able to get to my dentist tomorrow. Even though he was quick about the visit (which I find is always nice when you aren’t feeling well) he still seemed sympathetic and compassionate which is hard to find in a Doctor now a days. Especially at an urgent care/ER setting. The PA there Molly I believe that is her name is is also amazing. I broke my ankle a couple of years ago and went in to the urgent care and saw Molly and she was very considerate as well and was very down to earth. Greeted you with a smile and was able to get some xrays of my foot and quickly diagnose it as broken. She splinted it nice and tight and made sure it was comfortable for me before I left the office. Everyone is very nice there from the people at the front desk (I believe the girl that was working today’s name was Rita.. she was so very nice and down to earth!) to the techs there (I don’t remember his name although he was very sweet and apologetic about the wait. He had dark hair and facial hair. Younger man.) everyone is very nice! I would recommend this urgent care to anyone in town or even just passing through!

The doctor was great and sweet

I took my elderly mom here today. I would have given less then 3 stars but wanted to be fair to the front desk and young lady checking us in. She was vey pleasant and made checking in easy for us. Now to my experience far as my mom being treated once in back is a different story. After being seen my mom expressed to me that the dr who treated her barely touched her and appeared that he did not want to touch her. That was kind of offensive and made her feel as though she didn’t get proper treatment. I will not be returning to this office.

Expect about 5hr wait on Monday afternoon with mostly empty lobby just to get a quick easy covid qtip wipe/test. Glad I wasnt feeling bad or was sick. With this place check in and come back in 5 hours.

I had a GREAT experience, Dr. Richard, my nurse Jennifer and front desk Rita, were all SOOOO helpful, they are amazing. Especially when you were at the Shelby ER 3 nights before and they didnt do x-rays or anything at the ER. Said I pulled a muscle scent me home with motrin and muscle relaxers. Dr. Richard and Jennifer did an x-ray right off gate to make sure I didnt break any bones in my shoulder, they took the actual time and listened to me and talked with me about my injury and gave me another medicine to help with my pain so maybe it would atleast be bareable, also discussed with me better times and usage of my previously prescribed ER medicines and discussed other things that could help with my pain and inflammation. They did NOT treat me like another 28 year old number like almost EVERY Dr. does. The ONLY reason Im not giving 5 stars is because there was a long wait time, as I was a walk in and this Covid Virus is going around, so Im not sure if the wait is typically that long or not.

Service and speed depends on who is behind the counter.You dont expect to be told that there are four people in front of you for nearly two hours when you literally see more than six or seven people go ahead of you. Only to be told there are STILL four people in front of you...and that you have to wait in your car when theres only two or three people in the waiting room.Apparently, you have to be dying of COVID to see a doctor anymore.

I would definitely recommend this urgent care. The staff is very friendly and knowledgeable. They talk to you like a human and not like you dont matter.

The wait was a little long, but its what you expect from an urgent care. The nurses and doctor were very nice and explained everything they were going to do before they did it. Great experience as far as urgent cares go.

Professional and friendly staff with quick efficient service. Wait time was less than 10 minutes. Provider Matt was awesome and thorough during our visit here!

Excellent service! Little bit of a wait time but nowadays thats no surprise! They took the time to carefully evaluate me and make sure I had everything I needed before I left. After a full day of being overworked and WAY under appreciated this team ROCKED!