Covenant Healthcare Mackinaw

Everyone, I mean everyone, was extremely helpful and kind. I am extremely dyslexia, navigating through any building terrify me.A sweet voice guided me, boy she dont know how much that meant to me. Shout out to my girls in imaging dept, so gentle and efficient, love you guys

Up to date facility, clean. Hematologist was very thorough and nice, workers were helpful and friendly. The lab office is usually pretty busy here, but they are quick. Theres also a gift shop and cafeteria on site.

This is the model every health care provider should follow. I got all the check-in stuff done on the phone call they made to me. I had a CAT Scan appointment for 3:00PM. I got there at 2:57. They checked me in and I sat down expecting to wait at least 20 min. They called me into the back promptly at 3. The scan only took a few minutes and by 3:08pm I was back in my truck heading home. These guys are crazy efficient!

The elevators have been broken for going on 2 years now. When both patient elevators are down, the staff elevator is used. The Covenant employee who sits and presses the floor buttons is extremely rude. She doesnt stop the door from closing on patients, argues with other staff when they try to tell her the hold door open button doesnt work and she is only in the way. We can manage getting to the floors we need, its not necessary for her to sit there and take up space while being rude.

I was very pleased with everything here. I am super glad I picked this hospital to give birth. I had to have an emergency c-section & am glad they have a NICU, as my baby had to spend 3 days there. The nurses were all so wonderful. The anesthesiologist was such a big help, he talked me through my surgery & made sure I was okay & comfortable the entire time.

The elevators have been down for a year now. And at one point, both were down which forced you to arrive 30 minutes prior to your appointment to wait to cram into the one working elevator. The stairs are always an option, but not for very pregnant women (who have 6 flights to climb) and patients with cancer/hematology disorders. Very frustrating that nothing has been done about this for this long of time.

Really has helped the pain a lot. Movement is greatly improved. It taught me things that I do here at home that continue to help. Bernie was especially helpfu,l but all of the workers there were amazing and so nice and very kind.

Have to say I already cannot remember her name in lab (#3 if that helps) - but she was great. She could see how I am SO NOT a fan of needles and instead of doing a lot of change outs she took one big thing of blood and when needle done THEN she put in individual tubes. GENIUS so as not to keep switching tubes on MY arm. THANK YOU !!!!! She said she has been doing this for about a year - she has a great future in helping people through that kind of unpleasantness.AND have to also give Cudos to Stephanie in Imaging Center - Breast Health. She made that unpleasantness more bearable and not torture. :) THANK YOU !!!

Jennifer is rude, the worst person to draw your blood. She. Is awful and not like the others who understand your situation. I have been going thegoing to that lab for yearshe makes thla ataviy.going forgI

I dont understand why a hospital does not have enough operators to answer your phone calls. You know Covenant employees are not the only ones who have responsibilities. Next time I am using St. Marys Hospital. At least their organized on procedures. Covenant is not organized at all. Except of course asking about your insurance info. They are on top of that.

The workers here are amazing. They are all so friendly and they dont make you feel uncomfortable while youre having a mammogram.

When they give you a 7:15 appointment I don’t expect to wait till 7:45 for them to start. That’s what happened to us today. Appointment time should be the time they tell you. And yes he was the first one in

I have never had to wait very long to see a Lab tech. The waiting room moves right along. They have always been very friendly to me.

Staff has always been very friendly and polite to me

I have called Covenant Healthcare on Mackinaw 2 times and have left messages on the information desk voicemail and have not received a call back. I can not believe that there is no one there that cant return not one, but 2 calls made. I have contacted some place else to go for therapy.

Mary with hematology is fantastic front desk personnel.

MRI is simple, not a big deal!

Everything and everyone has always been great here!

Slowest lab department ive ever been to, been here for over 2 hours

The staff is always friendly, service is always great.

Great staff, clean & pleasant decor.

This is a very clean curious place love the staff

The Doctors and staff are very friendly

The procedure went off with out a hitch

Quick, efficient & friendly!

Great Staff