Womens Health Institute of Illinois

Wonderful experience with Dr. Lisa Johnson and Paige Pacheco. I felt very confident being in their hands, they are very experienced, knowledgeable and thorough. Highly recommend this doctor, office and staff

Courteous, kind, knowledgeable & professional interactions with all staff. The front staff was very efficient. The MA was friendly, asked a few questions related to my visit & explained what I needed to do. The PA was KIND, informative & considerate while evaluating the reason for my visit & the next steps. I am so very grateful.

From the front door greeting signing Iin for appointment. The techs who do the testing in the back . We met doctor Lisa Johnsonfor 1st time in Orland she was all smiles warm very polite she explained to me & my husband what was needed inorder for me to be healthy again we were both at ease amazed she really calmed me down.Everything went well Im now recouping at home love the womens health institute they are the greatest ❤️

I had a very positive experience at Womens Health Institute. The staff was professional, helpful and caring. Dr. Johnson took time, answered all my questions and put me at ease.

The nurse and manager (Ammany Haleem) were extremely helpful, friendly and professional. I wasnt so happy with the receptionists. I highly recommend Dr. Denise Elser Poulos. Thank you Women Health Institute of Illinois!!

Excellent Staff! Very good patient care. Have recommended Women’s Healthcare to several friends. Dr.Poulos and her team are awesome!

Ive always had good experience at Woman Health with both people that worked with me. It is good to have a place to go when you need services.

Today was my first visit to this establishment. I was very pleased with the staff and the Dr. The Dr. gave me a few options to help with my issue but I want to do a little more research before making a decision. She made sure I had a referral for more testing and the visit went very smoothly.

No wait time, courteous, compassionate care, every time. The whole team is very professional but Kavita in particular makes me feel I’m in good hands . Thank you for your years of excellent care

Dr Johnson and nurse were friendly and cordial . Dr. explained my condition in a simplified terms and what to be done. i’m very pleased

Didnt wait very long, Paige was very patient with me and explained everything in words I understood.

I truly was pleased with my appointment, probably the most informative and thorough exam I had. Office was pleasant, clean, staff was friendly and the NP I had, Christina Block,was wonderful

As always I had a pleasant experience. My visit went well. All the staff that I made contact with was pleasant and professional.

Great staff Front Desk awesome 1st time going .Everyone was pleasant/friendly more offices should have staff that you all have

For me its been a couple of years plus, it started working very well until I started to get the feeling last summer that it was becoming quite necessary that I have a surgery that I didnt see all that necessary. Because I was not having any physical pain or discomfort at all..., so, with every other visit it was suggested that perhaps I should have the surgery. It started making me uncomfortable. I decided to go on and have the surgery and a real crisis in my family struck. My only child was diagnosed with cancer after having a major surgery less than 5 weeks before hes to be back in having another major surgery. At this point I didnt feel it was the right time for me to have a surgery when I am the one thats going to have to help take care of him and not knowing how long that may last. The closer it got to my surgery, the more I realized this was not the best time for my surgery. I didnt know what else to do... so, with no other choice, I canceled my surgery just for now, after I did, I felt that maybe they were upset because I didnt go on with the surgery. Finally I had no choice but to call for my check up. I went back, everything was ok, and I now have my regular appointment to return in 3 months and it all seems to be back on schedule as before. Hopefully, they wont bother me about the surgery until Im ready, Ill let them know an we can go no from there, I could appreciate that, I dont care to be pushed into things and then have other things come up that make it impossible for me to keep a set date and time for a surgery I dont really need to start with thats going to have me incompacified for a few weeks.Thats not doable when I am the only one that has to fill in. Sorry, but my does family come first... nothing personal. Overall, it is an excellent facility. Only one issue after out of all this time. Thats a pretty good record for sure. Yes, theyre very good at what they do too. LB🤙🏼

Nurse Practitioner Page was very knowledgeable, patient and friendly. I was able to address all my concerns with her.

As always, an excellent experience. Dr. P is knowledgeable, explains everything completely, is friendly, kind and makes me feel comfortable!!!

I dont typically post reviews but I cannot say enough wonder things about the Womens Health Institute. From the moment I walked through the door, the staff made me feel comfortable and welcome. There are not enough words to express how wonderful Dr. Lisa Johnson is. She is caring and very understanding. I wouldnt choose any other place for all my womens health needs.

The staff and doctors are vey good. They understand your situation and very helpful.

Everyone was kind, nice, efficient and the doctor was very nice. I moved to Oak Park so tried a doctor up here. Returned to where I knew they were good

Very caring and helpful people! I love Mrs Block. She is gentle and talks to me and takes her time.

I had an excellent experience. Everyone was friendly and professional from the time I walked in. Jada and Paige took good care of me and made me feel comfortable. I was very pleased.

Womens Health Institute has a great staff from the reception to the nurses and beyond. They are professional, courteous and helpful also the office is immaculate. Dr. Poulos was kind she put me at ease and addressed my concerns.

I was a loyal patient for over seven years. Things had been OK up until the past year or so. The communication across the board at all offices is abysmal and several of the front desk workers brushed me off and were rude when I was trying to get a hold of my doctor when I was experiencing intense pain following an imaging process where they ultimately found a cyst. I would bring concerns to my doctor and felt as though I was not being taken seriously. There is a general lack of respect among employees — front desk, doctors, nurses. I will not be returning. I had a couple of issues post-op and was experiencing symptoms that my doctor instructed me to call immediately if I had those specific symptoms. I had to call SEVERAL times just to get someone to answer. And when they did pick up, they were incredibly unprofessional and rude. I could say so much more about the weeks on weeks I would go without answers regarding certain health issues and how the lack of communication from WHII made things even worse. Please don’t go here. And DO NOT bring your daughters here.

Edit to add 9 months post op-- I still attend therapy to deal with what happened to me due to this office. I still have issues urinating which I was promised up and down wasnt even a possibility. I still do not trust a single doctor. I still sob and have psychogenic seizures when I have to see a doctor. My trust was shattered beyond belief and I beg you to stay away from this practice. Plus, I cant forget that I was promised there would be NO MEN in the room, only to find out from the OR notes there were there and ASSISTING. DO NOT trust these people. My issue was blamed on me being older-- in my 20s. Sure. Thats the reason for Poulos screw upI don’t even know where to begin. I told them from the beginning i had a history of SA, i had a history of trauma with certain procedures, and it just… went ignored. From the flat out lies to earn my trust to the complications that no one was around to help with or care about. The pain I am constantly in post-op. The stitch sticking out of my skin still. The time we called the on call service because I was in so much pain when I got home from surgery and they advised to just take ibuprofen. The worsened PTSD that my therapist cannot figure out how to help. There was zero communication from Dr. Poulos post-op. She knew I had so many fears, and she never followed up once after surgery, even when her 2 most important promises to me were shattered, I heard nothing from her. Even the promises she did keep that I was so grateful for, she didn’t tell me about, I had to read it in the surgical report. I was told to let them shoulder the burden of my fear and for the first time in my life, i put my trust in a doctor. I literally said I’m terrified of coming out of this experience with more trauma- and that is exactly what happened.

I have received wonderful care and I am recovering well from my surgery.

Womens health institute was a really good experience the Dr and assistant was very nice and explained everything. I would highly recommend them. -kmk-

I have been extremely pleased with the treatment and service of this office. I met with Ms. Rajendran and she was courteous, professional, knowledgeable and just overall a pleasure to work with. I was in a lot of pain prior to my visit and she helped talk me through solutions and made sure I understood each option. Each time I walk into the office, everyone is welcoming and timely with the appointment. I would recommend this office and their doctors to anyone seeking excellent woman’s care.

The staff was very kind and friendly. All my questions were answered. I never felt rushed at any of my appointments. Providers were very professional. Great office overall!

I chose the Womens Health Institute of Illinois (specifically Dr. Poulos-Elser) through my insurance website, because Id been having unusual pain issues and urological symptoms for months without knowing the cause. I was treated with the utmost care and kindness at every appointment, and given every possible ounce of agency when choosing from available treatment decisions. In the end, it turns out Dr. Poulos-Elser saved my life, as during my surgery she found a tumor that was threatening my health even more than the uterine fibroids, and she did not stitch me up without getting it checked out and removed. She is SO incredibly busy, but she cares about the health of each of her patients, and it shows. Im home now, I feel so much better, and for that I am grateful to the Womens Health Institute of Illinois.

Ive been seeing Dr. Poulos for 15 years and she has handled my complicated health history with kindness, precision and expertise. Ive had three surgeries with her, all of which were expertly performed and improved my health situations greatly. As someone who has suffered for many years with complex urologic and gynecological issues, finding a Physician who is a Specialty Surgeon while being kind and compassionate was nothing short of a miracle. I had seen other Specialists who did not want to touch my case. She is truly someone who is thorough, innately professional, and takes the time to review your entire case. Recently, she performed a total hysterectomy for me. It was a high-risk procedure and she ensured my safety throughout the entire process. I am happy to report that the surgery went beautifully and I am already reaping the benefits. Dr. Poulos has been a true Godsend. I highly recommend her and her staff.

The nurse practitioner was nice but I have not seen a doctor at this point!

Had to wait 2 weeks for an appointment. Mostly because of my work schedule. The lady who originally scheduled my appointment was amazing and super friendly. She let me know that I had to send in my paperwork early so that I didn’t have to come early to appointment (because I was going to do my appointment over my lunch break). Gave all insurance information over the phone. A few days before my appointment, I filled out all the paperwork and faxed it in. I did keep my fax confirmation. The day before, the team called to confirm my appointment. I confirmed and asked if they received my paperwork. The lady told me that she hasn’t checked the faxes yet, but if she did not receive it she would call me back. I did not hear back from her. Arrived to appointment about 10 minutes early and the lady at the front desk said I would need to be rescheduled since they didn’t have my paperwork. I told her I double checked yesterday and nobody called me back. I gave her my completed new patient paperwork and my confirmed fax confirmation. She said sorry we can’t see you or else we’ll run behind. I’m a regional manager in dental, so I know how important the paperwork is. This is why I made sure to send it, keep my confirmation, verify with them that they received it, and still arrived a little bit early to my appointment just to be sure that there were no issues. Now after waiting 2 weeks for my appointment, taking a half day, doing everything on my part, I still get rescheduled and need to take a half day again to be seen here. I NEVER leave reviews. But this is just super upsetting. Honestly, it was a mistake on their end. If you run behind that’s your own fault since this falls back on a mistake your staff made. You should make it right by the patient and see them. That’s what I would’ve told my staff to do and I would’ve apologized to the patient for taking a half day after waiting a few weeks for the appointment. The absolute worst.

The waiting room was more crowded than usual. The staff was busier than usual but everything worked out. It didnt feel as friendly as the last visit.

Very disturbing!! Today I brought my mother,88yrs old, to see Dr Elser to the clinic. The staff at the front desk were kind. The assistant was kind. Dr Elser, on the other hand, was very short withMyself (pt daughter) and my poorMother who is hard of hearing! This is a sad situation. People please speak up to advocate for your loved ones. Dr Elser walks in and does not introduce herself. The first thing stated is “you are not taping this visit!” I taped a portion or my last visit with Dr Johnson as we needed to get correct information to another doctor! I was told at that time “we do not allow audio taping”. First of all the manner in which Dr Elser greeted us was short and nonprofessional. Throughout the exam, I asked questions about my moms UTI and the doctor was short, impatient. I finally asked her, “ are you having a bad day?” You are very short with us! She replied, no I am having a great day!” Unfortunately the situation was not like this. Example, I said my moms urine was very cloudy, and she replied “ this does not mean she has a UTI!” I realize this, I am a nurse. I informed her that I understood this. She answered me in a very condescending and short manner! She did not want or desire to answer any questions. After a bit, she asked my88 yr old mom what her goals are?” My mom did not understand and simply said, “I want to feel better!” I replied, my mother would like to know the cause of her UTIs. Another doctor had been treating her with antibiotics, unresolved, and she stated, “we don’t just hand out antibiotics like candy.”Very unprofessional! My mom just lost her husband of 70 Yrs, and I expressed this to her, so mom is Under alot of stress. No empathy demonstrated towards her, So sad. She gets up and says we have to do tests. Next the assistant comes in and wants me to sign a consent for cystoscope. I was never told she would be doing this or the side effects. Yet, I was told to sign a consent. Very poor care and direction. I asked to talk to the doctor and she came back in the office to explain the procedure. She was a bit kinder as I believe she knew I was upset! During the scope she directed my mom rudely to “put your head down” and “can you move your leg out?” My mom being HOH did not understand, so I had to redirect the instructions. She did not ask my mom to breathe slowly or give her any advice throughout. All in all, dr Elser was not caring, she was not compassionate to say the least. She did not have a good bedside manner at all. My poor Mom was confused and one could tell this. Dr Elser had not reviewed her medication profile or last cystoscope film when asked. Isn’t this called professional responsibility. She asked my mom, what meds do you take? I wanted to say, look at the darn chart but I held off. This has occurred on more than one occasion at your office and needs correction.Dr Elser never gave instructions on how to use vaginal suppository prescribed or urinalysis results taken from today. I feel very sad to have to write such a negative report, but truly I ask you, how do you want your loved ones to be treated?” Prior to leaving the office, Dr Elser did not say good luck, good bye, nothing. Just walked out. I am sorry, I won’t be coming back to your office! The arrogance is horrible from a couple Of these docs. Please, I ask you to be a strong advocate for those seeking care! It is time to speak up when you are mistreated! The poor, frail, vulnerable elder population has no voice. Speak up on their behalf please!

Here at Illinois Women Institute has been an exceptional staff/surgery experience. I have never felt the love, faith and the phenomenal bedside manners in any institution. Dr. Lisa Johnson, Christina Block, and Elmhurst Memorial will always be in my interest of health and restoration.Thank all of you for your professional and organic service!Jenette Taylor…

If I could give 10,000 stars I would. I have been a patient of Womens health institute of Illinois for 10 years. I recently had surgery with Dr. Denise Poulos Elser and dr Lisa Johnson, and it was a huge success! As other reviewers have stated Dr Poulos elser always goes out of her way to make sure all of my questions are answered. She wants to be sure that her and I are on the same page and I am comfortable. And she goes out of her way to care for her patients. Throughout my years as a patient at womens health institute of Illinois I am fortunate to have seen both surgeons. They both are so very thoughtful and caring. Their expertise with this specialty really shines through in every way. This surgery has changed my life in the absolute positive way. It is such a pleasure to have no more pain, bleeding, and fatigue! I love having all of my energy back and to be able to wake up in the morning without the dependence my alarm. Thank you from the bottom of my heart! 💖💖💖

I have been with Dr Elser & her staff, since 1997. I’ve had so many issues & she came highly recommended by my then gynecologist. He told me she was the best in her field!! I can’t tell you how much my life has been improved, due to Dr Elser. I’m one of those people that once something is fixed, another issue arises. I can’t imagine what my quality of life would have been, without Dr Elser & her partners. I have recommended sooo many people to this practice & every single one has thanked me!!!! You will not be disappointed with Dr Elser & her partners and staff.

Great experience everyone was just wonderful the doctor was extremely nice and she made me feel comfortable okay now how do I do it how do I post

Very nice office and very efficient and pleasant staff.

On March 5th 2019, I had a Robot Assisted Hysterectomy/Bladder Sling surgery performed by Dr. Elser! It was the best decision I ever made! I had minimal pain during my recovery, and the scars are almost nonexistent! I no longer have monthly debilitating cramps/bleeding, and my bladder leakage has greatly improved, & I’m only a few weeks post op!! The staff are always professional, courteous and willing to help! Dr. Elser has a great Bedside manner! She took her time during my visits, and explained everything in detail. She always answered all my questions & made sure I understood everything! Dr. Elser did a great job!! She exceeded my expectations!!!

As a caveat, my case was complex and the result of complications from a previous surgery performed elsewhere. That said, although Dr. Elser treated me when other doctors were unable to diagnose, her diagnosis was actually wrong and she lacked the humility to admit this. After my initial consultation, she decided I needed a hysterectomy but I didnt think that was the issue. It was weird because every staff member I encountered said the same thing. It was almost like they made commissions on hysterectomies. (thats a joke) Initially I agreed then changed my mind because my gut said it didnt feel like the solution and was glad that I did. I requested she order new imaging which she declined both pre and post op. I did eventually have surgery with her to remove what she thought was endometriosis but actually turned out to be a fatty tumor in the adipose tissue of my stomach, not inside the cavity. The resulting surgical scar is very long, about 8 inches which is surprising because it could have been done laproscopically. I was discharged same day without a prescription for pain meds and when I paged her later requesting something for pain she said it was too late to get them so I dealt with post op pain with only Tylenol. After surgery I still had the same symptoms which I expressed but my concerns were dismissed. Frustrated with my concerns she passed me off to physical therapy. When I visited the physical therapist, she suggested there was something wrong that required surgical attention. When I suggested this to Dr. Elsers staff, they were also dismissive and suggested that I just stick with physical therapy. Tired of throwing good time (and money) after bad and frustrated, I cancelled my follow ups and at a friends urging visited the Complex Womens Health Center at Northwestern. Dr. Chaudhauri immediately ordered additional CT scans and concluded that my uterus was fine after remarking about the length of the surgical scar. She said I had scar tissue from my previous surgery and needed abdominal muscle and gynecological repair in a joint procedure. As I said, my case was complex but that was why I visited Dr. Elser. I would have preferred she admit that she didnt know which she did not. After all of this - the incorrect diagnosis, the incorrect insistence that I receive a hysterectomy, the dismissiveness of my continuing symptoms, the discharge without pain meds, the massive surgical scar, the refusal to order images pre or post op, and the tens of thousands of dollars I was charged for these services, her office had the audacity to call me for $198 that my insurance neglected to pay. When I didnt return the calls, they automatically debited my account. Save yourself the trauma. If you are dealing with a complicated issue that needs anything other than a hysterectomy, head to Northwestern.Update: Had a second procedure at Northwestern with Dr. Chaudhauri and Dr. Ellis in plastic surgery. I actually had an ovarian cyst and my uterus is completely normal and I do not need a hysterectomy. She removed the cyst and told me if I wanted to try for a baby I can. The plastic surgeon removed lots of scar tissue from my abdomen which was most likely the cause of my issues. He also cleaned up the scar left by the procedure with Dr. Elser.

This practice understands women! Each provider there listens well and is a competent professional. I have seen four different providers over the years for various concerns. Each one worked with me to solve the problems. These women are caring, thorough and efficient.

Facilities were bright and well appointed The staff was cordial and friendly. The information given to me was concise and informative.

Dr Elser is excellent. She is the only doctor that has helped my bladder issues since 1999. I had surgery from another dr in Orland Park and he made my problem worse. He blamed it on my weight. Dr Elser used a sling and no problems until maybe 10 years later.

I have been extremely pleased with the Botox treatment. After twenty years of shame and having to know where every bathroom was where I went I am now dry. I had tried pills, PT therapy, even PTNS nothing worked. But this did. Do not be afraid ...I am now dry!!! YEA!!!

I have always been warmly greeted by doctors and staff whether in person or on phone. My health concerns became their concerns. Dr Johnson found a solution to a health problem I’ve lived with for years. I highly recommend WHII to everyone.

Elser has no compassion she’s intimidating. If you’re young she will dismiss you and send you for consults. Prescribed the wrong physical therapy that could actually make me worse. Nothing but anxiety. Do yourself a favor and go to university of Chicago doctors.

The staff and the Doctor were very attentive to my needs. They really care! The Doctor took every measure to get to and fix the root of my issue. Women!! This is the place for you!!

This Clinic should be called not a women’s health but women’s Nightmare . They treat people as number not a Patients . The staff are so rude and unhelpful I left two messages for my doctor to call me back I wait a week no answer when I called again they say I have to wait another week for the Doctor to call me back I paid for my treatment 2500.00 cash!!!! I Sulfur pain after the surgery for Four weeks just to find out that my condition looks worse than before . Stay away from this clinic.

The worst experience ever!! De. Elser is not caring or effective!! I had internal hemorrhoids removed the last one went very, very badly-went back in sooo much pain. She had me wait almost an hour in this excruciating pain, then No apology no empathy-no explanation- havent been right since.DO GO TO THIS PLACE-FIND ANOTHER DOCTOR!!

I brought my mother here for a referral appointment. We had a terrible experience with a previous gynecologist so we were leary but the office staff was friendly and the doctor was efficient, knowledgeable and showed genuine care. I would recommend Dr Tomezsko!

This is SCAM. Don’t come to this place.They are very rude and unprofessional. They told my mom they take the Meridian insurance and she took a copy of the insurance. The doctor came for only 5 minutes for consultation. After 6 months they sent us a bill of $222 for that visit claiming that the insurance didn’t pay them and she had no insurance coverage at that time!!!! Why you didn’t tell me my insurance didn’t go thru before I entered the room??? Next day, next week !!!! After 6 months you remembered !!!! LIARS, THEAF... I am going to complain to the health department.

Dr. Elser and her staff could not have been more kinder or more caring. They explained everything and took care of my issues in a timely and very effective manner. I highly recommend this Group!

Dr. Elser (Oak Lawn office) was first class. My results have been amazing, wish I had done this years ago. Dont live one more day with hemorrhoids, get your rear in gear and make an appointment.

Dr. Elser is a very kind, professional. She never made me feel embarrassed nor uncomfortable . I have referred ladies to her often. I should know, Im a Registered Nurse myself.

Staff was very helpful and caring.

Dr Polous was very nice and it was a pleasure meeting her and she also has a great staff!!

They are very kind and answered all questions I Had.

Despite being a previous fan of this practice,, my recent experience proved otherwise. Misinformation, constant changing of schedule and being accused of not following procedure despite calling to reconfirm instructions regarding medicine .... uninformed or overwhelmed staff. I will not be returning....

This office has an amazing staff and great providers. I highly recommend this practice!

Dr. Johnson is just about making money. I cancelled an appointment due to schedule conflicts, and she cancelled my prescription without notice! I essentially paid $600 for an office visit & one month of a script!

Excelente People, friendly, educated. Will recommend.Doctor Lisa Johnson and her team are the best

Dr. Denis is an amazing doctor!!! I would recommend her to everyone! The staff is very friendly and helpful!

Awesome group, always ensuring the best care, in a timely manner.

I’ve been seeing Kavi for a couple years now and she’s simply the best!

Dr. Johnson she is great and she really help my wife.

Very professional and very polite.

Very nice friendly & informativeExplains everythingDoesnt rush you

Beautiful place! Beautifully spirited & understanding staff.

Everyone is so friendly

Helpful and nice

The staff is great.

The treatment is very wonderful, the place is clean and tidy, and the doctor is more than wonderful. I loved the place very much. Thank you 🌹