Center for Reproductive Medicine & Advanced Reproductive Technologies

We just got home with our newborn son, who we have thanks to IVF at CRM. We went through several IUIs and two IVF implantations. It took a couple of years, but here we are.The staff was almost always great and the clinic is clean and comfortable. We worked with Dr. Casey who was always supportive and willing to take extra time to explain things to us.Our son is beautiful. Thanks CRM.

I had a great experience here with Dr. Hopeman, from freezing my eggs back in 2019 when I was single to successfully getting me pregnant in 2024! Dr. Hopeman is so kind, calming, and reassuring. IVF is a long process and most of your interactions at this clinic will be with nursing staff. CRM splits the obgyn monitoring and fertility treatment portion of care into two companies as well so it’s easier to get obgyn codes covered by insurance here than at other places. CRM is also not private equity owned like CCRM (which seems to have adopted very predatory prices and billing practices during its last acquisition), so it aims to keep prices more reasonable than its competitor. There’s some room for improvement on communication at CRM- I had a poor experience with my finance person originally not being willing to bill my insurance for claims that were covered, as well as her taking weeks to reply to my phone calls and emails. I also found her professionalism to be very poor. However, I did get pregnant from CRM, and plan to come me back here for my second kid. Although lots of their administrative issues need to be worked out, the medical care itself is good. I can’t wait to welcome my little one in December of 2024 thanks to CRM!

Their lack of communication has really decreased my faith in this clinic. They mislabeled my blood sample with my spouse’s for genetic testing. They redrew his & never called to tell me mine needed to be redone. I was only told after I CALLED the genetic testing company & they told me what happened.... I don’t even have confidence these people will label my embryos correctly. I wouldn’t come here if my VA benefits didn’t force me to. The providers didnt order enough medications for me from the start so it has been a great challenge to drive to Minneapolis every single day for an appt, told its trigger day, get a call FROM a nurse and them telling me to come back tomorrow for another ultrasound, and then drive back to scavenge around Minneapolis for more medication at 8pm. And then the nurses refusing to allow me to talk to Dr. Kapfhamer, well Im his nurse and hes just gonna tell you the same thing so Ill tell him ur cancelling- Lisa Conway. He is my provider and I want to make informed decisions about my body. I am greatly disappointed in how this clinic functions. The lack of communication between patients and the Provider is disheartening and costs greats amount of money at the Patients expense. If you can help it, go anywhere else for your ART services. I promise you will save so much more money in the end result.

CRM is hands-down the best fertility clinic in the Twin Cities. I had previously spent a lot of time and money at CCRM and thankfully switched over to CRM. Here are the some differences:-CRM has no unnecessary unbillable fees. CCRM charges a $300 monitoring fee per IUI cycle that is not billable. CRM does not!-CRM does not have ungodly hold times when trying to call the clinic.-Dr. Kapfamer has a fantastic science-based approach that also takes in the person. I really appreciated his friendly and open approach and he really took the time to answer all of my questions.-After an ultrasound, the nurse comes to talk over the results and the plan right away. At CCRM, you have to wait for a call. Its so nice to have the discussion right away.-Personal side-note - CCRM now BLASTS country music, its really nice to go to a clinic that does not assault me with the Honky Tonk Badonkadonk song, lol.

Dr. Casey made me feel at ease during my egg freezing process. I would highly recommend her to my near and dear and I think that speaks volumes. I felt like she cared about me as an individual and wanting the best outcomes for this journey. Very thankful to be taken such good care of by Dr. Casey and the entire CRM staff!

I’m extremely disappointed with this clinic. After verbally instructing them to discard my embryo a year ago, I was still billed for another year of storage. To make matters worse, they offered me options to donate it after telling me I had little to no chance of using it myself. This lack of communication and respect for my decisions is unacceptable. Avoid this clinic if you value professionalism and transparency.

CRM was amazingly wonderful to us! Everyone was always kind and professional at every visit. Dr. Casey was super encouraging and wonderful as well. I highly recommend this place!

Many of us end up at CRM after we’ve lost trust in our bodies ability to do what we think it should, or when we’ve lost faith we can achieve our reproductive goals. It can be scary going somewhere unknown for something we haven’t experienced before that a lot of people are private about their experiences with. In my experience, CRM made me feel really safe when I’d started losing faith.Everyone at CRM made me feel heard, understood, and taken care of. By everyone I mean the staff who answer your calls, the office staff, the ultrasound techs and phlebotomists you’ll likely end up seeing A Lot during your time as a patient, the embryologists/lab staff, finance folks, and of course the doctors and nurses. They all make the emotional processes of evaluating, diagnosing, treating/plan implementing, and, in our case, achieving a successful pregnancy via IVF, as pleasant an experience as I can imagine. One you can figure out. One you can handle. One that in my experience you won’t ever have wished you started later than you did.

Dr. Casey and her staff is amazing!! I’ve been to many different IVF clinics. Dr. Casey and her staff make you feel like a human and not just a number! Dr. Casey is Kind, straightforward and honest about how she feels things would work best for you, or what she feels may not be best. All of her staff is amazing, specifically her Donor staff and you can tell they truly want you to succeed!

My experience was great from the moment my husband and I walked in to the moment we left. Everyone on the care team were incredibly kind. Dr. Hopeman was wonderful. She was thorough in her consultation and addressed my concerns with kindness and great care. I look forward to my next appointment with her, the follow up consultation and plan of care in our journey towards having a baby.

Dr. K is wonderful! He listens and educates us when there’s questions/concerns. I’m happy that he is our doctor. He gave me hope and encouragement to move forward with options. I never felt pressured and glad that I have a doctor who is so knowledgeable.

We are so lucky to have had such a wonderful and seamless experience with CRM. IVF can be a really scary process to jump into, but the staff at CRM always put me at ease. We worked with Dr. Hopeman and she was wonderful. Most of your contact will be with the nurses. Helen and Ellie were so kind and caring. We are blessed to have had success here and look forward to working with CRM for our future transfers.

All clinic staff are great and personable. Ive always felt comfortable going into my appointments and feeling I can ask any question. Follow up and response times amongst all forms of communication are very quick.

Always doing your best to make patients feel better.

Dr. Kapfhamer is great. He understands how frustrating infertility is. He was prepared and took the time to talk through what went well with the last cycle, what didnt, and our options if we wanted to continue with another cycle. There was no pressure and he left plenty of time for any questions we had. If considering CRM and planning to use insurance be aware that their billing department is not as great, we are continuing with CRM because of the great medical team, but we have been very frustrated with the billing issues, unwillingness of CRM to fix the billing issues, and rude financial coordinator.Two months after everything cleared with insurance and and insurance representative left a message with CRM with contact information if they disagree CRM stated that it isnt resolved and they refuse to work it out with my insurance company. They are still saying they disagree about coverage agreed upon and that they hold credits until 90 days after the last cycle unless someone demands a refund and its a several week process. If you are concerned about money or ethics try someplace else to see if you can find someplace with a good medical team and decent administrative and billing.

Successfully got pregnant with twins after the fourth IUI. We worked with Dr. Casey, and while she’s very matter of fact and not very emotional, her work got the job done!

Dr Kapfhamer is absolutely excellent. We just love his attention to detail, down-to-earth approach, superb clinical skills, and empowerment to the patient on their journey. He’s also very friendly and remembered little details about our lives. That was cool. All of our nurses and sonographers have been top notch. They are responsive, clear, and try to make the process as fun as possible. We feel so lucky to have chosen this clinic for our fertility journey and wouldn’t have our children without them. That is the biggest praise of all.

Very accurate, brutally honest, in a very good and educated way. Spoke about the options i have and a professional

Thank you, CRM! You are the reason I have my 2 year old child. I am beyond grateful to you. I waffled between a four and a five but generally speaking, I couldn’t ask for much more in a fertility clinic.The only reason I would put a four is that most patients coming to CRM, I imagine, are already nervous, anxious and overwhelmed. It is already difficult and sometimes I find that they make weird decisions (weird to me but probably are their process / protocol). Waiting is one of the worst parts of infertility and with our current FET cycle, we had a two or three month delay after something that ended up being nothing and to top it all off, it wasn’t even our fault. Because of that, they cancelled all our appointments (for an April FET). I would have appreciated them waiting until post procedure with my OB to ensure something was wrong before doing this. I was very upset. We will now be doing an FET in June. I know things happen and they have standard practices, but this was pretty triggering. Patients are YEARNING for spots in their schedule so I couldn’t imagine waiting just a week or two would have lost them the ability to fill those spots.This being said, the reason for the five is definitely warranted. Given our situation, we have been so fortunate to be able to afford and carry out growing our family thanks to CRM. We have not been to any other clinics but I would recommend Dr Casey and Dr Hopeman all day long. Dr. Casey is our primary specialist and Dr Hopeman ended up being on the day of our transfer during our first cycle. I had to skip IUIs due to our situation (scarred / missing tubes) and it was clear to us and our OB that the only way to grow our family was through IVF.I have found the RNs to be helpful in general as well as short but I haven’t had any issues. I will say the RNs seem very detail oriented which is great if you’re like me and want to have all the information. Our first cycle in 2020 (mid pandemic), CRM didn’t have any portal so it was beyond annoying to wait around for result calls or having to call them. I was really happy to hear they have one now (I am a Designer and the user experience of their portal sucks but at least it works for quick questions here or there). The RNs have gotten back to me generally within hours. I’ve been extremely happy with that.I recommend Dr Casey, Dr Hopeman and CRM to anyone that might be looking for some help taking the next step. Having that first consult with Dr Casey back in 2020 sincerely made my husband and I feel so much better. You got this, my friend!Update: January 2024 - We are successfully pregnant with our second due to Dr. Casey and teams unwavering assistance throughout 2023. It was a long, windy road but again, so successful. Im so thankful and grateful for the team at CRM.

First appointment with this clinic was very pleasant considering the circumstances! The provider knew my history overall and had looked at labs prior so we could discuss options and plans which means a lot. It doesn’t eat up my time talking and listening to them when they know me beforehand. The clinic itself is nice as well. Staff are friendly and if they couldn’t answer a question they made sure to get me an answer before I left.

Felt they did not do as much as they really could because I was not spending big $ as my insurance covered a lot of my cost. I could not spend the 70k to make a baby.

I recently had the privilege of attending a new patient consultation with Dr. Hopeman, a renowned IVF specialist, and the experience was nothing short of exceptional. From the moment I walked into her office, I could sense her genuine care and dedication to her patients well-being.Dr. Hopemans willingness to take the time to thoroughly explain the entire IVF procedure was truly commendable. She left no stone unturned, providing a detailed overview of each step, the potential challenges we might face, and the success rates associated with various approaches. Her expertise was evident, and she effortlessly demystified the complex process, leaving me feeling much more informed and reassured.Throughout the consultation, Dr. Hopeman proved herself to be incredibly approachable and accommodating. She made sure to pause and respond to any questions that arose. Her patience in addressing queries, no matter how trivial they might have seemed, demonstrated her commitment to ensuring that we felt fully informed and empowered in our decision-making.Leaving the consultation, I felt better prepared and supported as we embark on this journey. This new patient consultation with Dr. Hopeman was an immensely positive experience. Her helpfulness, dedication to detail, empathy, and exceptional bedside manner surpassed all expectations. I would wholeheartedly recommend her to anyone seeking guidance and care in their IVF journey.

Dr. Casey is hard working and is really dedicated to her patients. With the amount of patients she sees I find that when she is talking to her patients or in the room with them she is really present. She listens to her patients and takes the time with them. For the most part the rest of the staff is kind especially the nurses and knowledgeable about their jobs. The only complaint I have is that the supporting staff front desk and some lab techs have forgotten to be find to the people that walk through the doors. I understand that they have a difficult job but they need to be more patient and understanding to patients. This is the only reason I didnt give 5 stars

We had success here! Dr. Casey was my doctor and I like her but Dr. Hopeman did my procedure and I had a wonderful experience with her! She was so kind and really explained things to me. I wish it were easier to get a hold of a nurse but I do understand they are very busy. They do always call back if you leave a message.

At first, the doc meets with you at the beginning. They come to greet you personally. After your initial work up, you never talk to them again; it’s just the nurses. I had trouble filling a prescription after my egg retrieval; the doc didn’t even call me back. And he’d just done surgery on me a few hours prior. I had to sort it out. The nurses did a wonderful job until yesterday. My second egg retrieval cycle was cancelled due to weight related reasons with no empirical backing. I was weighed and kicked out. My doctor would not speak to me. Not to mention I have embryos frozen and now I have no idea what will happen to them. There was zero discussion of what will happen to them or any options I have going forward. Literally, the nurse just told me to lose weight and walked me out. My weight has been fluctuating 50 pounds due to all the dieting, metabolic syndrome, and the hormones. The pressure to be thin and constantly trying to drop weight is not good for my fertility either. Body shaming and fat phobia in the fertility and pregnancy care aspects of healthcare need to STOP!

Finally found a great doctor (at a safe and well equipped facility) who was able to help our family grow. Not only that, but she is very patient and communicative and genuinely cares. We have been in such good hands at CRM... and this is after we had so many bad experiences at other clinics ranging from caring doctors who didnt have the knowledge to help to doctors who dismissed and didnt even listen to me. Would recommend to family, friends, and any strangers reading this review - although I wish infertility upon no one, its a comfort to know that there are providers like CRM who are in a position to be true partners to help people through this.

We went through our egg retrieval and semen sample today and everyone was very positive and responsive. Mel and Garrett were very thorough with their explanations and our conversations with them and with Dr. Kapfhamer helped ease our nerves.

Dr. Hopeman made me feel very comfortable and warm.

I was really impressed with our initial consult at CRM with Dr. Hopeman. She spent a lot of time with us explaining everything and answered all our questions even before we needed to ask them because she was so thorough. Very strong listening and empathy skills.

Had my transfer appointment and it went great. Damario was great even presented us with an microscope image of our embryo. He was very calm, and patient, and kind. So thank you.

Working with Dr. Kapfhamer has been a great experience. He explains thoroughly in ways I can understand and takes all the time I need to make sure I’m understanding of the plan moving forward. Office and nursing staff are excellent as well!

Dr Kapfhamer is incredible! He explains everything in a way that we can understand and is so compassionate. We were able to get the ball rolling with testing right away the same day and left feeling super optimistic for our next steps.Editing to say that I was given 3 hours notice for an appt that conflicted with an important work meeting I could not reschedule. As I was pulling into the parking lot, I got a phone call saying my appt was going to have to be rescheduled because I was a five minutes late. All of the slots are full for the week and the procedure now has to wait a whole cycle. This experience was very unprofessional.

This place is amazing. Dr. Kapfhamer is great, honest, kind and professional. My husband are very excited to start this experience here and to add onto our family and it’s wonderful to do it with someone you can absolutely loves what he does!!

My entire experience at CRM in Minneapolis was absolutely great. It is such a sensitive and personal experience seeking assistance with infertility and it can be filled with anxiety and fear. Dr Kapfhamer and all of the staff at CRM were wonderful, informative and caring. I would absolutely recommend them to anyone!

Dr. Kapfhamer is a kind, compassionate, and competent doctor! He listens to his patients and takes their concerns/values into consideration. We never feel rushed in appointments. He has a way of presenting the facts to his patients in a way that is encouraging yet also realistic. I definitely recommend seeing him for fertility needs!

This was our first/initial appointment at CRM and it went wonderfully. We were quickly checked in, met with Dr. Kapfhamer, who was very welcoming and informative. He answered all the questions we had and was great at explaining everything to us. I’m excited to continue to work with him, and CRM, while navigating our infertility journey!

Dr. Damario was wonderful! He assisted in my retrieval today, which was my first patient encounter with him. He put me at ease and gave me the opportunity to ask questions prior to the procedure. Everything went very smoothly with the best possible outcome I could have gotten from the procedure.

Feb 2023: Dr Hopeman and the team were wonderful with todays procedure. Very kind and made sure I was comfortable. They answered all my questions and never once made me feel rushed.Oct 2022:Dr Kapfhamer has been very front and forward with our treatments, which we love and appreciate. He is always quick to response and give feedback on results.

Dr. Kapfhamer and his team at CRM Minneapolis are absolutely incredible! So kind, informative, and they create a wonderful, relaxed atmosphere which is super important in an already stressful process. We would also like to acknowledge Dr. Hopeman, because she truly cares about her patients and appears to have an amazing understanding and passion for what she does. We would highly recommend!UPDATE: Had successful IVF with CRM, and delivered healthy twins at full gestation 04/2023. They are thriving and we can’t thank this team enough for blessing us with not one but two beautiful gifts of life.

All of the doctors, nurses, and sonographers at CRM are incredibly kind and knowledgeable. Weve been through difficult fertility and pregnancy journeys but we feel confident and hopeful in their capable hands.

I highly recommend Dr. Kapfhamer! I was nervous about going to CRM after seeing some of the reviews, but decided to have an initial consultation after friends recommended Dr. Kapfhamer. He is incredibly nice and takes the time to answer all your questions. My wife and I feel so at ease with him and we’re so glad we chose to start this process with him. He explains things every step of the way and is very patient and kind if you have difficulty during any of the procedures. We’ve had such a fantastic experience with Dr. Kapfhamer! In fact, we’ve recommended him to two of our friends who’ve also had great experiences with him. I cannot speak highly enough of Dr. Kapfhamer and would recommend him to absolutely anyone!

I saw Dr. Kapfhamer in 2021. We had success after our first IUI and now have a happy healthy 14 month old running around! I am beyond thankful to have found this clinic. We had done 4 unsuccessful IUIs prior to coming here. After a consultation with Dr. Kapfhamer he convinced us to do one more round before moving on to more drastic options, and he was right! I am convinced that it is thanks to his knowledge and experience that we got pregnant on the first try and I highly recommend him to anyone looking for a caring and competent fertility specialist.

As a patient for the last 4 months, I havent had a negative experience here. I appreciate Dr. Kapfhamer and the nurses are all great. The ultrasound techs are all really friendly. They recently squeezed me in for a last minute appointment when I ovulated early in an IUI cycle.

Dr. Casey is genuine and makes you feel as if you’re the most important person she’s seen that day. She validates your feelings while showing compassion and understanding that every person is unique. I’m honored to have Dr. Casey as part of my fertility journey. Thank you for being supportive, having a listening ear and ultimately wanting to help build your patients family.

We had a very long and very difficult journey to have our 2 kids. We experienced a lot of loss and many, many setbacks along the way. Throughout the process, we worked with both CRM and another local fertility clinic (we did one IVF round at the other clinic but switched back to CRM after a bad experience at the other clinic).CRM and our doctors (Dr. Casey and Dr. Demario), the nurses, ultrasound techs, lab techs, anesthesia staff, and other support staff all made the whole process feel as personal as possible and made us feel very well cared for. Dr. Casey was very open to hearing our thoughts on our case and was willing to do extra testing at our request.At the end of the day, we had 2 successful rounds and we now have 2 kids and our family is complete. We can’t thank CRM enough for working so hard to help us grow our family.

I have always felt cared for at CRM, which is so important with matters that are so sensitive and emotional. They really know what they are doing at CRM, they have an amazing staff who never made me feel bad for asking questions - tons of questions. Once you get the hang of the well-oiled machine, you know what to expect. We have seen Dr. Casey, Dr. Damario, and Dr. Kapfhamer for retrievals or transfers - all are wonderful people, who care deeply about their patients.

Dr. Hopeman is amazing. So personable, compassionate, and does not rush through anything! Truly shows that she cares about what she does. The rest of the staff are also kind, helpful, and always positive and patient! Highly recommend!

Doctor Casey and the entire staff at CRM are comforting, knowledgeable and professional. We’ve had a lovely experience thus far in our IVF journey and I’d be more than content directing any loved ones to their care.

My husband and I have been working with Dr. Casey for the last three months. I have not enjoyed the process. I feel like I am just money to them and not a patient. Receptionist are very rude. I have not talked to my doctor since the conciliation that lasted a whole 10 minutes. I feel like the physician Assistants don’t care to explain anything to me. I don’t even have a diagnosis of my infertility. Go somewhere that will treat you human and not like a number.

Posting based on first visit with Dr. Kapfhamer. Dr Kapfhamer was so kind to me today, I felt like a real person, he explained things in a way that I understood, he had a plan of action and made me fee like all my questions were answered. I interviewed several IVF facilities and plan on going with Dr. Kapfhamer for my IVF journey.

Terrible experience. My husband and I did the complimentary, informative zoom meeting with Dr. Casey. Shortly after we decided to proceed with IVF treatment, we reconsidered due to the emotional strain of the process. WE NEVER SET FOOT INTO THE CLINIC, NEVER WENT IN FOR AN APPOINTMENT OR MET ANY DOCTOR IN PERSON, ETC. They billed us over $400 and have recently sent me to collections! They are despicable in my opinion and praying on desperate people who just want to grow their families. Amazingly, the very month we decided to stop trying for a baby we got pregnant! Happy ending with absolutely no help from this clinic. Beware!

The doctor and nurse staff are wonderful and make you feel so comfortable.Their front office staff and scheduling staff, however, all have the personalities of a wet mop and are very short in tone.For a business that deals with such a sensitive issue- and being that the front office staff is the first impression- I would expect a lot more compassion and friendliness.

Dr. Hopeman was incredibly kind and knowledgeable. She answered my questions and made me feel very comfortable throughout the whole procedure. I highly recommend her!

I had a amazing experience at CRM and with Dr. Hopeman. I had had a consult at another local reproductive clinic and was not a positive experience,I felt like a number! I then met with Dr. Hopeman and she took so much time with me and worked hard to create an individualized plan! The nursing and ultrasound staff at crm where amazing as well!I could not recommend Crm and Dr. Hopeman more enthusiastically!

Wonderful! Very professional and knowledgeable! I wasnt able to see my original doctor but he was able to squeeze me into his schedule VERY last minute. Highly recommended for his professionalism throughout the process!

Dr Hopeman has been great throughout my fertility journey. She is open and honest even when it may not be good news and was incredibly supportive through my whole journey, I would strongly recommend her and CRM to anyone persuing fertility treatment.

This clinic used to be really good - from receptionist to nurses to doctors. But this time when I contacted them a year later since the last visit.... (Ive been with them since 2014, and this clinic had been really nice)1. Nurses are not that friendly. They sound irritated by my questions and I could not ask all questions I had to them. We pay so much money to go through cycles so we want to know what were going to do, correct? But I could not ask questions to nurses comfortably at all.2. The person who called me for scheduling. This lady called me several times to schedule some stuff prior to the cycle. She doesnt sound friendly AT ALL, and she got grumpy voice. She even doesnt know where to transfer me when I ask to transfer me to the Nurse line. I asked her to do it 2 times, and both times she transferred me to someones mail box which asks me to enter the mailbox number. What is wrong with her???I wonder what happened to this clinic... it used to have friendly receptionists and friendly nurses, but by talking them this time, I have an impression that atmosphere of this place is becoming bad.

Hi everyone i just want to share my experience with everyone.i really love Dr.Casey shes the best and Im so grateful that she is my Dotor I been so happy and so excited to work with her again and I will always do, I tell everyone about her and about how good she is,when I pay this company its worth every penny. i trust them with my life BIG THANK YOU to Dr.Casey she make me and my family happy god bless her

Usually people write good reviews after having success. However we had quite a bad experience after 3 years of service. Nurses and Docs are insensitive to patients. They give quite contradictory recommendations. Their sole purpose is to bill insurance. No emotions to patients. Better avail a different clinic and not waste time and money here.

Dr. Casey was kind and informative. They were really easy going but thorough. Were feeling excited to continue on our journey of becoming parents with CRM support!

Dr. Hopeman is an expert in her field: knowledgeable, professional AND empathetic! She was great in her communication, making the process from beginning to end easy to understand. She was always willing to answer questions and make sure we were all on the same page every step of the way. Thanks Dr. Hopeman for everything!

I started this journey about 6 years ago at a different clinic in Woodbury. That clinic seemed so unorganized so we switched to CRM based off of their reviews. Best move we made! They are very organized, know what they are doing and talking about, and I now have one 16 month old baby girl and just found out yesterday (on my birthday) that the transfer of our very last embryo stuck and I am pregnant with a baby boy! Thank you CRM for the wonderful treatment and the gift of motherhood that I never thought I would have! Highly recommend them!

I honestly would want to give it less than a star. Reviews are everything to me so Im leaving my negative experience. I always have had trouble coming to this location. I would have to say the problem lies in care being delivered during the weekend hours, and most of the nurses working during the weekend arent compassionate. I felt rushed after seeing this 1 nurse, she had confusing bed side manners, and was NOT updated about my blood work before they closed. Ive switched care facilities due to the lack of communication this location has, and have been so much happier. If youre looking for a passionate, caring facility to help you achieve pregnancy, dont waste your time!

Just started but felt it was a great place. Dr Casey explained all procedures slowly and clearly so I can follow. Love the nurse that was assigned for me. Great place and hoping for a successful treatment.

Dr. Kapfhamer is an amazing doctor. Yes, we had failed IUIs and one miscarriage through an IVF. He is calm and collected, even when his patient (me) is not. He handles questions well. The nurses I feel could be a little more empathetic when a patient calls worried about signs or symptoms leading to a miscarriage especially when the patient has been told they cant have children or have had miscarriages in the past. Infertility is a very hard emotional struggle to handle and people lose their lives over it.Over CRM is a great clinic and you do have to be your own advocate just like any other clinic.

This doctor is amazing. She listened and took time to talk with me and my wife. She was very knowledgeable and sensitive to our needs. So thankful we found her.

Dr. Hopeman and all of the nurses are amazing! Dr. Hopeman understood my PCOS immediately and developed a plan that worked on the first run through! I am still amazed! Every nurse and employee I met was kind and very helpful. It required a lot of appointments, but they knew exactly what to do and I felt confident and informed throughout the process. Cannot thank everyone at CRM enough! Would definitely go back and recommend to everyone!

Please stay away from CRM Minneapolis location it’s not a good clinic and I’m talking with Experience they will steal your embryos and your sperm All they care about is your money also they will trade you with hostility and the nurses are not nice and they don’t have Experiences I work with Dr. Casey She’s cold like ice and she’s nota caring person she doesn’t even follow up she’s not a good doctor this clinic all they need is just to take your money and take your embryo and your sperm that’s all they do stay away from them.

Dr. K, is very knowledgeable I couldnt remember the name of my primary ob dr, but he was able to give me the name of the Dr by looking through my medical records. He made me to understand step by step every treatment I will be undergoing.Thanks

We should have been smarter about choosing our fertility clinic. I am so sad writing this that it wasnt until we switched clinics we realized how neglectful this clinic was. My husband and I had our consult with Dr. Casey, after she was recommended by a friend. During our consult she identified my issue of infertility was that I was not ovulating (before tests) and said that she was going to do some blood work. After a couple of timed intercourse cycles, we were recommended to try IUI. I became pregnant my first cycle of IUI and miscarried at 8 weeks. Once I was healed from the D & C, I was told I could continue with more cycles. I had some insurance coverage. After 6 IUIs I met with Dr. Casey and, after consulting with a fertility specific therapist, asked if my AMH levels were ever looked at or if I had an HSG. It was ONLY THEN those tests were ordered, which showed a problem in one of my tubes. When I spoke with her in person she said everything looked great, but when I got the medical records she indicated there was inflammation in the tube which may indicate something. I switched to my current clinic, which I cant say enough about. They did the same procedure and it revealed blockage in one of my tubes, which caused issues with implantation and miscarriage.Now Im fighting with my insurance to get back the cycles that I wasted at CRM due to the negligence of the clinic and Dr. Casey. This isnt fair. Do not go here. There are other clinics with better reputations that treat patients better and truly care. Im more than open for a call from CRM if they so choose.

Take the negative reviews on here seriously. This clinic can be an extremely and unnecessarily stressful place. Staff are stressed and in a hurry. I suspect its due to a bad work culture and poor leadership, which sucks for them, and sucks for the patients when they misunderstand or make impactful mistakes. Most interactions I had here w nurses were stressful, and had a tone of blaming and finger-pointing over simple communication and info.

We transferred to CRM from another clinic and were so glad we did. Dr. Lebovic has been fantastic to work with - very attentive, kind, and encouraging. Communication has been excellent from the doctors and staff.

We had to be our own advocate at every step of the IUI process. Some nurses are great and some made mistakes that nearly made us miss a cycle or more. Doesnt seem like the whole staff understands how delicate and expensive this process is. Getting answers in a timely manner became our job-- especially hard when the pregnant one in our marriage works a 9-5, since CRM has no evening or weekend support and cannot provide help by email. Things did improve after this public complaint but we had to insist on speaking only to our doctor or an affiliated nurse for any questions. We are happy to say the IVF process went much better, but we cant say if thats a clinic-wide improvement all at the same time (late 2021) or if IUI and IVF clients are still treated differently.

CRM appeared good at first. My husband and I were thoroughly tested to try uncover the underlying fertility issues. After that part was completed and treatment began I never saw my doctor, Dr. Jaffe, and my treatment appeared routine and like a blanket treatment for everyone. I was never checked in on after a failed iui and consulted with for the next plan of action or an aggressive next step but was just ordered to do the same thing the first time around. We paid for something in full once when the insurance covered it completely and then was given a hard time to get reimbursed. I finally decided to switch doctors and requested my records. Come to find out after reading my records my doctor has indicated things in my file that we did as treatment that we NEVER did. So shes obviously got too many patients that she is confusing them or not keeping up with proper notes. What topped everything off was that about a month after requesting my records I get a bill in the mail now for somethimg else entirely different that again wasnt done with me during my treatment with them. In trying to get a hold of someone in billing was another headache because no one ever answered my phone call or returned my call. It took three weeks before I got a person on the phone that just told me they will look into and call me back. I truly hope they rectify this because if not, to me that looks like insurance fraud. So disappointed with CRM. Im happy I switched doctors where I feel like Im getting my individualized care.

Dr. Hopeman was wonderful. We had good and bad news at our visit and she was so kind and compassionate with us. We appreciated her!

Yes, dealing with infertility can be very stressful and no, we dont expect our medical provider to hold our hands through all of the emotions. But we do expect to be treated with professionalism, an openness to questions that enables us to receive medical advice in a way that keeps us informed of our health, and some minimal level of respect as a human being as opposed to being treated as a number. While CRM is competent technically and may be able to help you, they fall short of these standards.Our first and only meeting with the doctor was great. All following visits were with a nurse, some of whom are good, but most of whom speak too quickly for us to understand clearly and give the impression that questions are unwelcome. The outmoded, entirely phone-based communications system also makes it difficult to ask questions; never was our call answered, so wed end up playing phone tag, receiving a partial answer to our question by voice mail and having to decide if it was worth annoying them with a follow-up call.With that said, they did successfully help us to become pregnant, which is of course what we care about more than anything else.Unfortunately, spotting and cramping started. We called and received a voice mail back saying to call again if the bleeding became heavier, as that would be a more-serious sign. We didnt know what serious meant and, again, didnt feel welcome to ask whether it meant likely miscarriage but nothing can be done or likely miscarriage and steps can be taken urgently to mitigate the risk or at what point it would become your health is in danger; go to the ER.Well, on a Saturday at 9pm the bleeding became heavy, so we did what we were told and called; we explained the situation to the operator, who then made the decision to page Dr. Casey. Never before have we been spoken to by a doctor in such an unabashedly annoyed and condescending manner. Here my wife was crying, worried shes going to lose another baby or worse, seeking medical advice, and now she had to deal with being talked down to for wasting her doctors time.Setting aside the lack of basic decency, we still were not informed of how to recognize the severity of the situation (in contrast, upon contacting another clinic, without asking we were immediately told how much bleeding would constitute an emergency). Had the situation worsened, we would have hesitated to seek medical care, not wanting to be scolded for overreacting.You should think of CRM as a business capable of conducting a transaction, not as doctors committed to some higher professional purpose.

The surgeon/doctors and nursing staffs were super nice and knowledgeable. They helped me through out the process and were very awesome at communication from day 1.

Dr. Casey is amazing. We are in fantastic hands with her expert guidance, and the entire CRM team is incredibly helpful and kind. Would highly recommend Dr. Casey/CRM to anyone!

Dr. Kapfhamer is very knowledgeable and to the point. He is amazing.

Dr Khapferman is very understanding of his patients and the needs of what my wife and I wanted. Answer every question that we had about the entire process of our CRMs sessions

I came here one time for a referral, and it turned me off enough for my husband and I to consider other--ANY OTHER--fertility methods. I felt like I simply another person to be ushered through their process, given stacks of paper to sign off on, set up a payment plan, and all for no guarantee of anything at the end of it all. I suppose Ive held onto the sentimental aspects of fertility, but this place strips any emotion or sentiment out of the process. Its a hollow, sterile environment where I didnt feel like anyone truly cared about me or my history. The front desk staff were extremely helpful and kind, but thats about the extent of any positivity I picked up here.

Just had Dr. Hopeman for our initialConsultation, and she was delightful! Empathetic and informative. Staff were wonderful as well. Thank you!

My husband and I got referred here for an IUI over the weekend since the clinic I go to, is closed during the weekend. The area is nice and clean. I was skeptical of this place after looking at reviews but it went really well. Nurse technician was awesome (I forgot her name) she made us really comfortable and talked about the whole process thoroughly with checking our names and date of birth just to make sure it was us. Plus how she did the procedure was pain free, it actually was so smooth compared to my first IUI which was painful! I did an IUI the first time at my current clinic and they don’t tell us anything so it was nice that this clinic actually let you know your results. So far so good.

Im really upset with this clinic. We were so excited to go. We got approached at our first appt but a very rude receptionist. Figured thats ok, she is having a bad day. Then we met with the Dr. He was amazing! Loved the Dr. Go and have our labs drawn. The technician cant find my vein after the needle is in my arm. So she needs to stick me again in the other arm. Fast forward to 2 days later. Got a vm that they ran the wrong test on my husband in error and it came back abnormal. So we called back and left a voicemail. Got a call back the next day and got the test results. Lady was really nice, thought we were on the right track. One hour later got a call back from a different nurse. She was so incredibly rude and didnt understand why she was calling me. Then proceeded to tell me that they were a reproductive endocrinologist, then asked me what made me think that they would need to treat my husband. I asked her for a referral. She proceeded to tell me that they were a month out. Ok fine. Asked for the phone number. She placed me on hold and provided the phone number and had a bit of a attitude. Now Im just getting more and more irritated. The dr called me the next day and went over everything with me. Experience was a little bit after that. I honestly, dont know if I will go back. I follow a 3 strike your out rule and they hit 3 strikes within my first 3 experiences with them. The stars in this review are for the dr and the experience I had with him.

This was our first time at this facility and with this provider. He made us feel comfortable and we got started right away!

We started working CRM with Dr. Kapfhamer on December 15th, everything seemed to go smooth, although we never talked to him after December 15th. Our cycle failed and the second time we connected with him was for him to tell us it failed. In that moment you have many things going through your head. I called back the next day (today) and in order to talk to him again, I need to make an appointment which is a few weeks out. ARE YOU KIDDING ME??? This company is only in it for the money and doesnt actually care about helping. He didnt do the egg retrieval or the transfer. At no point were we told we wouldnt have any contact with him, and if we had questions wed have to wait weeks to connect. For a process that is already stressful the bedside manners should be a given, but no.. lets push things out weeks.

Staff was caring and professional. They made me feel comfortable and put my mind at ease through pre-op conversations. They are highly recommended.

If you have read the other negative reviews, ditto everything. In addition, if you move and have your embryos frozen there, but prepared for a stressful battle. Because of them not returning calls and not sending my medical file to my new clinic in St. Louis, we have had to postpone our frozen IVF cycle. They need to get their act together. They were the same when we were patients there. I really want to give them 3 stars (because we had a successful IVF cycle with them), but I just cant. Our doctor couldnt even manage to tell us the gender of our embryo correctly after transferring it. We thought we were having a girl until our first regular ultra sound that could confirm the gender...seriously. And early on when my husband and I did our genetic testing, our doctor got in my face because my husband didnt want to review his results if there werent any major red flags. In THE MOST condescending voice, she said Well, maybe he doesnt understand. I can explain to him how genetics work I informed her that my husband has a PhD in GENETICS, so I think he gets it. If you choose to go here, just know you will rarely be able to get in touch with anyone, and at every visit they will not be able to answer your questions because you chart is paper...not on a computer at all. So weird.

Dr Campbell and his team are amazing! I came to them for fertility preservation after being diagnosed with cancer. They were very understanding and sympathetic. Highly recommend!

My Ivf transfer was painless and simple compared to my first transfer. I really appreciate the team I have on my transfer date.

Dr. Kapfhamer is so even headed yet positive. He has a fabulous way of explaining the complexities of fertility and family building options in a ver easy to understand way.

So far we are loving our experience. Our doctor is knowledgeable and kind, as well as empathetic. The staff is amazing.

As I am writing this review I am sitting with my baby girl. This time last year we decided to do IVF and because of 60% (or so) average sucess rates (this clinic is actually higher than the average) we decided to do the Attain program. It worked the first time! My pregnancy went smooth as can be. Dr. Campbell was our doctor and was wonderful and funny! Since the doctors worked with a team I also saw Kuneck and Damario for the retrieval and implantation. I also talked to Damario one night on the help line when I had a question about my HCG shot. He called back promptly and settled my nerves.I would recommend this clinic.

We have nothing but great things to say about CRM. Dr. Kapfhamer makes you feel at ease which is what you hope for during this process!

Very helpful and supportive staff. We now have a healthy, vibrant 2 year old boy. We did the 3 round ivf package (attain program) and were successful on round #2. Thanks again CRM. Edit March 2018: I can understand why some folks are frustrated. Infertility is the most stressful thing that can happen to anyone. I feel terrible for folks who were not successful. We have been there and it hurts like nothing else. We had one goal only, deliver a healthy baby. That was accomplished. Hence the 5 star rating.

Terrible policy and bedside manner. My husband and I felt like they were trying to sell us a used car instead of talking about options for fertility. We didnt feel like we had choices or an option, and spent more time in the office with the financial coordinator than we did with the nurse or DR. And she made jokes about people bringing in literal bags of cash to pay for their treatments. Like it was a funny and normal thing for people to sell all their posessions just to be able to afford their treatment. They also require all money upfront with no exceptions, and refuse to bill insurance. Completely rediculous and made me feel sad and discouraged instead of hopeful.

We love Dr Kapfhamer! He helped us conceive our first baby, and we always felt cared for, listened to, and that we were in great hands.

This is a review that I should have written a long time ago. I read some of the other reviews and felt the need to post. My husband and I worked with CRM, specifically Dr. Kuneck. We selected a donor back in Jun 2007 and started the process. I was 45 years old and recently married. Sept 2007 we had transfer #1 that did not take. Transfer #2 in November was frozen and also did not take. Dr. Kuneck sat down with us and ran through all the numbers. He said he normally did not recommend this but in our case, he made an exception and recommended we move to a different donor for our last try. March 2008 was our 3rd and final try. Out of 4 embryos, two looked good so both were transferred. In November 2008, at the age of 46, I gave birth to boy/girl twins. They were both 7 lbs each. I had no complications during pregnancy, felt great and the babies did not spend any time in the NICU. Everyones journey is personal but I am very thankful for CRM for helping us to achieve and carry this pregnancy. I also believe that the six months of two times a week acupuncture is what made my body ready and my immune system strong (Eastern medicine says fertility is in the kidneys (which is your immune system)).

Dr. Hopeman is amazing along with the whole staff at CRM. They have been supportive and helpful through this process.

My husband and I have been treated with the utmost care and compassion here. I would highly recommend CRM to anyone who is considering help with their family planning.

Please tell your receptionist and Blood collection staff not to be rude and sarcastic. I ask politely and they complained.

Everything went great, it was nice to go to a clinic that specializes in reproductive issues vs picking an OB at random from my clinic.

Dr. Hopeman is the best. She is kind and incredibly considerate. I really appreciate it. We havent been successful yet but 🤞

Dr. Hopeman and her team explained everything thoroughly, were kind, open minded, and listened. They went above and beyond to help me today.

My wife and I started going here about 3 or 4 months ago. When we first started going there it seemed like they genuinely cared about us and our want to have a child. But soon after their whole attitude changed. My wife would go in for bloodwork and they wouldnt call back with the results and then when she would theyd put her on hold several times and even once couldnt find the results! Wed ask the doctors all these questions and the answers always.... well, well have to wait and see and well know more later. Then, they call her telling her on a Frdiay right before they close and leave a message saying she might have an ectopic pregnancy and so if she feels pain she should go to the ER...nothing else like come in Monday or you can reach a nurse/doctor at this number. As I said it seems as though all they cared about was getting as much money out of us as they could without actually having to treat us. There are other reproductive clinics in the city that would be much better options. Stay away from this place!

We had a great experience with Dr. Casey! She did my embryo transfer and it couldn’t have gone more smoothly!

My visit today was great!CRM staff took the time to guide us through our appointment and answer all of our questions along the way.

With meeting with Dr. Hopeman today, my husband and I both left feeling at peace and excited! She is great!

Good experience. Staff nurse and doctor were super kind and friendly. They addressed all of our questions and concerns.

The clinic is working in the capacity as a satellite clinic as were treating with a clinic overseas. CRM is supposed to be able to receive our overseas physicians prescription (which are in English) and send them to the pharmacy here for those medications we take prior to travel and treatment. Twice now these have been wrong, and in this recent mistake, the medication was purchased and brought home before their error was found. Avoid if you can.

My husband and I had an amazing experience today. Dr. Kapfhamer is very knowledgeable and personable.

Amazing doctor-Dr. Kapfhamer. Kind, thorough, and extremely skilled. The nursing staff were understanding and kind as well.

I used this clinic for my monitoring clinic and they were amazing. So easy to work with from the office staff from the techs to the doctor. Had an amazing experience with them.

Couldnt be more pleased with our experience so far with the nurses and our Doctor Josh Kapfhamer!

Dr. Kapfhamer and his team are amazing. Would recommend with no hesitation!

Dr. Damario is an amazing doctor, and his good at what he does. He works with all his heart and he puts in his best.

Great experience! Very attentive, calm and supportive. All of the nurses were wonderful as well.

Dr. Hopeman has been an amazing doctor and supportive through the journey of trying to get pregnant with baby #2.

Initial visit was excellent- wonderful, warm vibes. The team makes you feel heard and are open to feedback.

He is very nice, very informative, really explains the process so you understand. Takes his job seriously and wants the best outcome for everyone.

Everyone was kind and knowledgeable. I felt welcomed and even the rooms were inviting.

Super great experience. All of the staff is so friendly, helpful, respectful and kind.

We have always been treated with kindness, compassion, and respect! They are thorough in their explanations and care.

Excellent experience with Dr. K so far. He was very honest and transparent!

Such a blessing to have him as my director I can recommend him to anyone of my relatives and friends

Dr. K and his RNs are welcoming and have great bedside manner.

Extremely informative about what everything means and how we go about finding out what potential options wed have in the end.

Very friendly. Always asks if I have any questions. Short wait times.

Great experience with Dr. Joshua D. Kapfhamer. He is very caring and nice.

They just want money ... they have to many patients my doctor came out to the waiting room called out a patients name and he thought it was me I corrected him and re told him my name at this point I had already seen him about 3 times at that moment I knew I was at the wrong clinic.

Never say never! Try Dr. Josh and thank me later. I lack words to describe my satisfaction

Kind, efficient, and clear. Dr. Hopeman knew just what we needed, and helped answer any and all questions we had!

Great experience 👍Fantastic and thank you for everything you and your staff have done for us

Dr. Casey listens to concerns and uses her expertise to problem solve. I would highly recommend her.

Absolutely loved how kind everyone was! Took very great care of me!!

Have had great experience with all the staff at CRM and surgical team

Very patient, calm and well detailed. Very accommodating with positive vibes❤️❤️❤️❤️

I’m so happy and I’m blessed I have a baby girl I’m so happy and I recommend CRM clinic and I will love to say they are so wonderful ❤️

We felt cared for, supported and the procedure went seamlessly 💗 Than you

The doctor is very informative and provide me good solution and option for our case.

Warm, hospitable staff. Caring demeanor in interactions. Informative.

Super friendly Staff. Great service! Highly recommend!

Great service and care as always at CRM!

Made me feel comfortable and explained everything along the way.

Really nice staff and I appreciate everything they do for me : )

Wonderful experience, great bedside manner.

Excellent doctor and very professional!

They made our dreams come true!! Super friendly and supportive.

The staff is kind and professional and exceeded my expectations.

We have had nothing but a positive experience.

Staff was so warm and welcoming.

A+ I would recommend this clinic

We miss dr compbell

Made me feel comfortable.

Great service

Most insensitive clinic ever.

This place is excellent. Doctor Hopeman and his team with Madam DeNae master their work well. Thank you very much Doctor Hopeman.