Midwest Express Clinic

Brought my daughter in today to be seen. She fell at the playground at school and needed to be looked at. Staff and Doctor Rachael was very nice. Rachael didn’t take forever to come to the room we didn’t have to wait a million years to be seen. Rachael seems very sweat and caring. She gave my daughter an ice pack as well she’s doing okay. The nurse gave my daughter a goodie bag as well. Thumbs up to todays staff thank you so much!

Coming here was absolutely phenomenal. Lets start with your front desk young lady, Rachel!!!You have a absolute GEM 💎 in here. She greeted EVERYONE even while assisting someone. She was pleasant, helpful, she smiled and explained everything. She makes coming here easy and comfortable. Thank you for seeing me and Thank you to Rachel for her pleasant attitude

This was my first time at this location. From the receptionist to the nurse and Dr. Brenda they all were so friendly, polite, understanding, patient and very knowledgeable. They listened to the concerns that I had and made sure to give me the medication that I needed to heal the medical issue I was having. If you or a family member/friends need to go to an Urgent Care this is the facility to go to. Because Im definitely going to highly recommend my friends and family to this particular location. Thank you to the entire medical team for taking great care of me. I greatly appreciate you all!

Like many, I started disliking seeking medical attention due to waiting all day, and night to be seen. However, coming here was smooth and quick. First, the young lady at the desk was extremely polite and exceptionally professional , thank you!!! The clinic looked and smelled clean. My wait time was minimal. Finally, the physicians were attentive, as well as, knowledgeably. This Midway Express, will be my go to if the need arises again. Keep up the good work!

Recently had my first visit for an ankle injury. The staff members that I interacted with were very kind, attentive, and helpful. Also got me in and out relatively quickly.

I really do love them its like they know some working moms cant necessarily take off so the hours of operation is great! I can schedule an appointment early morning or late in the evening.I have never been waiting more than 10 minutes to be called on and they really show a genuine care and concern for your health needs. My only downside is because I am on the border of Indiana, I cannot go to an Indiana location as they do not take Illinois Medi-caid so I have to go into Matteson which is 24 minutes away. Other than that I trust them and services has always been friendly, helpful, quick and genuine!

The triage nurse was so nice! Actually all the staff was very nice and professional. I was in and out in 25 minutes!

Very friendly group. Very professional and efficient. Great with using insurance coverage and taking care of any charges right away. Minimal paperwork. Care was excellent, received a diagnosis and scripts sent directly and instantly to my preferred pharmacy. I would recommend them for issues like flu and such when you cant easily get to your personal doctor.

From front desk to Dr. Caitlin,very polite, professional,caring crew! Fast in & out,& good fancy cool water machine & movie, while I waited short time for my stat x-rays! Thanks so much! Ill be back,but I hope not,soon.

I definitely recommend this location. The receptionist was very kind and patient. She greeted us with a smile even as I brought my son in 15 minutes before closing time. Let alone the medical assistant, she was just amazing, so friendly, very courteous and respectful. Needless to say, Dr. Carbajal was very fast, efficient, gentle, and very informative. Most most definitely courteous staff all around and amazing service. If I can give a 10 star I would. Thanks ladies.

From the time of our arrivals, everybody was very nice. Very helpful. Made you feel comfortable. We we did not wait but maybe 15 minutes tops until we were called in the back. Doctor Carbajal was the physician. She was the absolute nicest doctor I have ever met in my life. She was very thorough. She was very nice. Bedside manners were amazing. I wish that she could be my son doctor full-time all around. It was a great experience would recommend this place and I will be definitely taking him back if he gets sick hopefully I don’t have to but if I do, he will be going back there, thank you

I would definitely recommend! Our nurse practitioner was Caitlin and she did a very amazing job and was kid friendly! Our receptionist was Quel she did a great job helping us very friendly. The wait was not long and the facility was very clean. They were easy on the kids and took there time. I would definitely recommend and will be going there again!!

Very clean, friendly, and inviting. I love coming here they at very quick services and get you in and out. I’ve never waited more than 10 to be checked and and sent to the back. AMAZING ESTABLISHMENT!!

So we came here because it was giving common cold vibes that we were experiencing, my toddler, my infant and I. Turns out it was. I think her last name is cheeks she was nice but the whole reason we went there was to get proper medication for all of us not just two out of three, even the.ln it still wasnt proper medication it was wrong medication once I conducted research into them all. And even after I expressed how important it was and we cant miss something coming up next week at all we have to be at least mostly better if not completely better by then and starting a week out with medication would do the trick as would anywhere else with the proper medication right? She had the audacity to still prescribe me something that was an antihistamine regardless of me expressing how much my supply whats left of it is important to me to keep and not interfere with and everyone and anyone knows that antihistamines do affect your milk supply. I dont even use seasonings with any antihistamines in them because I do my due diligence down to a t like that. The other medication that was prescribed to me Im already experiencing severe side effects that make it very inconvenient all while taking care of a toddler and infant 24/7, which was also expressed as a main concern. She gave a substitute for Zyrtec to my toddler, just ridiculous all that really is is like melatonin to them it doesnt take care of actual causes and symptoms of of COLD, ITS FOR ALLERGIES! Just ridiculous. And had the nerve to tell me she couldnt prescribe to my baby medication because she was too young. Also ridiculous. We have been to DuPage Medical Group before converting to Midwest Express clinic and now I am definitely converting back to DuPage Medical group. My infant had when she was a newborn not even 2 months old a cold and bronchitis with a horrible diaper rash at the same time and was prescribed three different medications to take care of all of them all by mouth. So really they just dont want to do their job is what it seems at Midwest and I am very upset with this experience. The staff besides her were very accommodating and friendly nice, but when it comes down to the prescriber the doctor actually needing to do their job this one has failed us. Go to dupage medical group immediate care instead not here.

Everyone was so nice and helpful even though we came in as a walk in after 7:30 they still was able to accommodate and see my daughter when we was turned away from another location because it was after 7 o clock. For that I am thankful.

I only ever come here for my urgent care needs, especially when my kid gets sick constantly & his primary MD is always so booked. I came in recently for myself & omg I love the staff, they’re all so welcoming & fast acting!

My experience at the clinic was great, although it takes a little while to attend to you, the care was good and the treatment they gave me for my symptoms was 10 out of 10, thank you Midway Express

Walked in with my two children that weren’t feeling well. The staff quel and Kierra were super polite and helpful. The facility was quiet and clean. We got right in and out. Appreciate the services and the staff.

Brenda the provider was amazing at the Matteson clinic as was the lady that checked us in and the lady that did her vitals and X-rays. All very kind and efficient. Same when we went for ultrasound at the Tinley park one in Harlem. Highly recommend.

The Secretary as soon as I walked in there was very nice and friendly. Very generous as asked how can she help me. After she set the tone, all the nurses and practitioners were all very polite. I appreciate that type of welcoming.

I loved the doctor she was better than my regular pcp everyone was nice and friendly so happy I came here

I needed a physical for my son to go to camp and booking his appointment here was hassle free. When I tell you that the staff was amazing and the appointment was no longer than 30 minutes in total; game changer. Excellent service at a reasonable price.

Had to come here because my boyfriend received a cut at his side-job that definitely was gonna require stitches. Long story short, we had an amazing experience here with all of the staff. They were all extremelyprofessional, honest, and friendly- made something that could be anxiety-ridden way less stressful! Keizhana O. got him all prepped fast & efficiently while keeping us laughing. She even managed to give him a shot which kudos to you girl cause I never thought I’d see the day it went as smoothly as it did! Then Rachel was extremely receptive of all my boyfriend’s questions and concerns, patched him up quick! (If you see this, it healed perfectly thank you girllll) 10/10 experience for something that isn’t supposed to be pleasant, it sure turned out that way!

I went here 5 minutes early and the girl at the front desk had a horrible attitude. I left and went to another location. When you are in the profession of dealing with the public or people who are sick you shouldn’t have a such a bad attitude. Really bad for business.

This was by far the best experience ive had going into an urgent care. Every member of the staff from the front desk to the doctor were friendly, and helpful with every step of getting me taken care of. I was well cared for and was taken care of quickly so I did not have to spend more time than necessary in the clinic. I would highly recomend this clinic specifically this location in Matteson.

Visiting Midwest Clinic for the first time was a good efficient experience! I was seen by the doctor and out the door in about an hour and 15 minutes. I’ve not had to visit an urgent care in awhile, but when I did the wait time was extremely long. I particularly liked being able to pre register online for the visit. I’m very happy to have Midwest Urgent Clinic in my community!

I was the first patient of the day which gave me an opportunity to conduct a fair assessment on the facility, staff and service. All were exceptional. The only pause was another patient who walked in coughing and saying she ‘thought’ she had Strep and the front desk person not asking her to wear a mask. I don’t want to hold that against the clinic but I wanted to mention it for feedback purposes.

We were seen in a timely manner. Staff were polite and efficient and inspired confidence. Overall positive experience. We paid out of pocket, and the visit was more than reasonable.

Staff was extremely professional and caring. The wait time wasnt long at all. My only concern is the waiting area seats are extremely nasty and the floor had not been swept or moped.

I drive to this one over all the other urgent care centers in the area because the stay is VERY FRIENDLY. They treat you like you’re human. I felt like I was home. I told them what was happening and they got right one it. I was in and out within 20 minutes and very satisfied with the care.I can’t remember everyone’s name but it was a very nice female receptionist, a male who triaged me, a female nurse I believe along with Dr Carbajal. Thank you guys

Went early at 8 & was taken right away. Everyone was professional & knowledgeable. The receptionist was very pleasant & the facility was nice & clean. I had a pleasant experience. I would recommend

My son and I saw Dr. Greenfield and she was awesome. She took her time during both her assessment and conversation with us. I left feeling very satisfied and that my son was well taken care of! Highly recommend.

The time frame we were there, we did not have a long wait. The staff was pleasant and very helpful. The only reason it is not 5 star is because I had to go from one location to another for a X-ray.. Overall good experience at both locations.

Literally the best experience from beginning to end! From their receptionist and down the line, EVERYONE was amazing. I work with animals so go figure, this will be my go to urgent care.

Hi I would like to say that under the circumstances my experience was very pleasant from the reception to the nurse to the doctor.Kaylan made me feel so relaxed and comfortable as she showed care and concern for me as a patient.The world 🌎 would be a better place if everyone would take note.Blessings

I went in due to I woke up with my right side of my face swollen due to a tooth infection. It was the weekend so the dentist was not available. The doctor took me in right away cared for me and gave me antibiotics. She was very professional. All the staff was very nice and professional. The clinic was very clean

I went in here a hour before closing in so much pain the nurse was so nice and the doctor even better I walked out feeling like a new person the doctor was really concerned and helped me I wish she could be my primary doctor I went back the next day to say thank you I let the front desk lady know to tell the doctor

The receptionist was kind and helpful during the check in process. The nurses and doctor were exceptionally knowledgeable and answered all my questions without hesitation.

My husband and I both were very ill this week with some type of flu. The staff at this location is always friendly and helpful. Shoutout to ms. Rachel!!! Absolutely the best. Listens to your concerns, and very empathetic. I never felt rushed or brushed over, and for once I actually felt heard by a doctor. Thank you, Rachel for providing a positive experience. I will definitely return.

From the moment I walked in everyone was so nice and so professional! The front desk lady was so sweet, the nurse was so nice and the Dr. was amazing! I have never been in an express care where all the staff was so polite and everything so clean

Visited this clinic for the first time and everyone was very pleasant and helpful. The waiting area and rooms in the back were nice and clean. I will definitely return for any future needs.

What a nice place! Very friendly as soon as you walk in. The entire staff gave off great energy and smiles. Very attentive and the wait was short. Its very clean. Has masks in different sizes if needed in help yourself boxes. Very willing to answer any questions and very informative.

It was a pleasant experience in coming through the door clinic is very clean and and inviting staff very pleasant time until being seen great staff very professional. Staff knowledgeable about your symptoms, diagnosis and what they prescribe me for my symptoms work very well will go back

Always professional and informative. Location always neat and clean. I have never waited longer than 5 minutes to be serviced.

Everyone was so friendly, welcoming, and helpful when I wasnt feeling my best. They were very knowledgeable and efficient. Definitely recommend!

Everyone is very pleasant. They’re very efficient. They seem like they really care about the patients definitely come back to this urgent care.

Just perfection!! Was in and out in 45 minutes. This is with people in front of me and an X-Ray. Attentive and knowledgeable staff. They called me back 3 mins after I left with my X-Ray results. Most definitely my go to from now on.

Went in there yesterday my pain level was so high double ear infection, the staff was so amazing, and the nurse practitioner put me right together. The staff is so amazing.

My experience was nice and pleasant. The nurse was very understanding and amazing. The nurse knew what to do. I was in and out. The service was fast and easy. Thanks MidWest Clinic, I wish my regular doctor visits was this fast and reliable

Everyone was very pleasant, positive and caring, but I was most impressed with Caitlin, her knowledge and throughness put me at ease, knowing I came to the right place!

I have gone to this Midwest Express Clinic several times. The staff are friendly and courteous and they listen to you to help diagnose what is really wrong with your body. Even when they appear crowded, they seem to get their patients in and out. They are patient but quick at the same time. I have gone there when sick and for work physicals. Great place to go whenever your regular physician has no appointments available!

I enjoyed our visit. Doctor and staff were very professional and nice. Highly recommended for any one seeking treatment.

Very patient and kind to me and my children. They catered to the needs of the service requested. Was able to leave with cool stuff for the kids and I’m so glad they were nice to my children. Will return for future care if needed.

The Midwest Express Clinic was a pleasant experience and I will recommend my family and friends to check it out. The staff was friendly, and my wait time was only a few minutes.When my name was called, I was directed to the examination room, where the nurse took my vitals, and then I saw the doctor. She patiently listened to my symptoms, examined me, and gave me her expert diagnosis. She explained my options, the medication I would need. Then she scheduled me a 3-day follow up appointment to check my progress.The doctor was very knowledgeable, patient and gentle. I told my family that the Midwest Express Clinic was a pleasant experience, and I encouraged them to go there too.

The facility was clean. The entire staff from the receptionist to the nurse to nurse practitioner who cared for me were all polite, professional, and thorough.

I have taken my daughter here on multiple occasions and each one does not disappoint. We have always been seen promptly and the nurse’s here are very knowledgeable. We are always in and out with no complaints. They even went as far as removing an earring that was almost impossible for me as a parent to remove on my own. I trust this urgent care every time.

This was a very fast and easy visit. I got there at 8:00 AM and left by 8:30. The receptionists, nurses, and nurse practitioner were all very kind as well. Will definitely return.

From the sweet greeting you receive when you walk through the door, to the gentle, yet kind nurses and staff, this location is AMAZING!!!! I highly recommend Midwest Express Clinic in Matteson, Illinois!

Luv the lipo injection and the staff that administers it. Very affordable and no appt needed. Each visit is quick and easy

I live in Florida and to go to an urgent care my niece told me about this place great place and the staff is great the doctor was just so nice I highly recommend

The staff was professional and friendly and I was treated in a reasonable time, I don’t even think I was there over an hour.

I registered on-line so I didnt have to complete the paperwork inside. The staff was friendly and the doctor was fast, professional and thorough.

Love this place the staff is nice and friendly. This place makes u feel secure they definitely get u in and out quickly love it 😍!!!!!!Always love the snack bowl 🤣🤣❤️❤️❤️☑️☑️So happy my daughter told me about this place!!!

I took my son due to pink eye on 3/20. Everyone in the office was very friendly and engaging. We were in and out in less than an hour. I would definitely return.

I visited Midwest Express clinic. It was great from the reception to the doctor. Everything was done perfectly. My child was not scared at no point of time. Actually she was very happy when we left so they did a great job.

Very impressive service… friendly and informative staff, short wait times - with or without appointment.

The receptionist, nurse and Doctor was remarkable they made my experience extremely pleasant even though I was feeling well..

Great service and care for our toddler. Very friendly staff and we were attended in fastly caring matter.

This was my first time here and I was greeted by the most courteous and well knowledgeable customer service woman at the front desk and that awesome customer service kept on going throughout the rest of my visit. I will definitely recommend this facility to everyone I know.

Five Star staff and Five Star Service. The office had a very inviting atmosphere when you walk in. The front desk staff was polite. The person who treated us was diligent, knowledgeable and friendly. Please keep up the good work.

Dr. Barnes is awesome. Been there many times as well as my kids, always have had a great experience.

Staff was friendly, the nurse practitioner was knowledgeable, and the facility was extremely clean.

Been here a few times now since moving to the area and they are wonderful. They were short staffed when I came in and still got me in and out with excellent care. Clean, attentive & inviting workers and atmosphere. Very satisfied!

My visit was quick and efficient. Staff was friendly and understood my concerns.

It was just as much fun as añy other doctor visit I was well taken care of.

I visited this clinic the other day and was pleasantly surprised by the staff. Everyone had an extremely friendly disposition, and they were all very professional as well as knowledgeable. I would recommend them to anyone, even people like me who have had negative experiences with some hospitals, clinics and doctors.

Any time I attend Midwest they help provided the best information and well-being as possible. Fast paste and very respectful.

Mid west clinic is a great clinic. The staff are really helpful. From the receptionist, to the nurses and doctors. Dr .Anita my kids and I saw on our last visit was so great with my girls. And the clinic is super neat. I love it. Thank you for rendering good services to the public.

Quel was very sweet and professional. The care from the medical staff is always pleasant and genuine

Quel and Delia were very friendly, helpful and very informative in helping me with my needs during my visit. Thank you Midwest Express Clinic.

I would highly recommend this location. Excellent customer service and very professional staff. Thank you for a job well done 👏.

Good morning, my experience always great with Midwest,I just want to saying guys continue keeping the good work 👍🏻

Very professional, detail oriented and quick. Was able to quickly diagnose my issue and call the prescription into the pharmacy.

I visited the clinic for the first time and was pleasantly surprised and pleased.The staff is courteous and patient. I did not have to wait too long, and was treated with TLC as my concerns were listened to.I would definitely visit again, but prayerfully I wont have to. Thank you Midwest Express Clinic!

I been coming to this location since they first opened up. On Dec 5,2023 around 8:30am ,I had to take my infant to the urgent care because I suspected she had gotten pink eye from her school. The receptionist was so friendly. I called to ask was infants able to be seen there he told me yes to come in and that they try to get people out within a hour( I knew He was telling the truth because I been there before and it was fast). Once I gotten there in person I filled out her forms and was taken into the back within 10 minutes after seeing 3 other people in front of us who was taken back first(it was literally so fast barely a wait time). My 2nd favorite thing was the nurse who handled my baby. She was so sweet and gentle with her. She swabbed her nose and throat and my baby laughed at her instead of crying which is still shocking to me. I was So pleased with the way she handled her making train noises to distract her while doing her swabs. Thirdly the doctor was so sweet. She was not judgmental she was straight to the point and had us in and out with answers. She took the time to explain what needed to be done and what to expect from test results. I did not feel uncomfortable and didn’t feel like they rushed us at all. I 100% recommend this place to babies, children, and adults. I’m happy that we was only there less than 45 minutes the fastest positive service ever. Thank everyone at Midwest clinic in Matteson we will be back again ♥️

I needed to get my TB skin for work and barely had time on my lunch hour and the office was so fast I had 20 mins left to spare on my lunch hour ! Thanks so much

Had a issue and was in a lot of pain I think I was there about 35 min and was seen by the triage teem and it was not long before I saw the doctor and was out of there, Great work Guys

Very clean facility. Staff upfront was courteous and NP was friendly and knowledgeable. Good experience.

I love this clinic because they are FAST, spot on, and very caring. It’s so easy to build a personal relationship so fast. I love the staff

I am in town to see family and felt terrible. I knew I needed to go to Urgent Care. I found Midwest Express Clinic through my Google search. Thank God they took my insurance! My visit was pleasant and quick.

Im in tears right now. Good way, of course!! The customer service was so welcoming!! I have not even stepped foot into the clinic yet. I called and spoke to Ashley (Receptionist), and she placed me on a brief hold. After a few minutes, she came back. I started rambling about my symptoms, and she gave me her undivided attention. She was personalble, patient, positive energy and a great listener. This is the customer service I missed having in my local doctors office. Thank you Ashley, I needed our talk today!

This location gets how going beyond and above is supports corporate social responsibility!!!! I had the flu and could barely keep my head lifted! Very attentive and professional, all staff collectively were absolutely accommodating, inviting and provided 110% Percent customer satisfaction! That alone made me feel better as a patient consumer! Thank you all!

Everyone is polite, the place is clean.Every time I go it’s always quick and efficient.

The entire staff was very pleasant and professional very short wait time as well.

As soon as I walk through the door I was meant by the receptionist she was excellent. She got me in the computer ASAP. I didnt have to wait long to see a doctor the place was extremely clean. The two doctors examined me and was able to diagnose my problem and got me the appropriate medicine that I needed. These three ladies that I saw on Sunday were amazing I will be visiting if I have to in the future as long as they are there I want to thank them for the bottom of my heart and I want you to tell them that I said that. Thank you

Ive been there 2 times and this is the absolute best Dr. Office n visits Ive been to!!!! Everyone and I mean everyone is so nice and the young lady at the desk has the best interests in you when you come thru the door!!! Always so nice n happy to everyone that comes in..only if other places could be just like the staff at Midwest...I give em 100⭐⭐

Very pleasant experience from start to finish. The staff was polite and helpful throughout. You can tell they truly enjoy their jobs and it makes all the difference with the patient experience.

I just don’t understand how can a patient come in, let the doctor know allergies and what pharmacy to send script to and they still manage to send in a prescription that my husband is allergic to and to the wrong pharmacy. The pharmacy called and asked was he allergic because it was in his profile. I know they are understaffed but it’s no excuse to almost kill someone with the wrong prescription.

Quel was very professional and polite and Brenda, PA-C was very thorough with instructions and care.

I appreciate the great care that was provided, the staff was very friendly and everyone listened to my concerns. The check in process was smooth and worthwhile to do online prior to coming. Id suggest to do so if possible. The facility is very clean and well decorated, I was very comfortable.

Yesterday I was all messed up and they really did a wonderful job on me… I appreciate you ladies from the bottom of my heart ❤️

I never thought Id be excited to see a medical clinic opening in our area, until you need it.The staff, from the reception, Nurse practioners, assistants were so helpful, understanding and supportive. Sign in was quick, and i was seen in a reasonable amount of time, bonus that they accepted our insurance!Thank you so much for being there, especially over the Holidays!Edit: Just wasnt feeling right again ...desperate to feel better. Easily navigate an appointment, filled out the registration. They have Made check in super easy, and fast. Was seen in a timely fashion even though they were super busy. EVERYONE on staff was so understanding, I really felt listened to and cared for. Im starting to feel better and cant thank them enough! ❤ Wonderful, is all I can say....

My family and I are always treated with kindness, respect, and dignity. Kudos to the entire staff.

Everyone was very friendly and the doctor was amazing. Listened to me and understood.

No one likes to be sick but when my own doctor was unavailable I chose here because my daughter went and had a good experience. I was very happy with going here and will definitely go again. Very friendly staff. Tamia was extremely nice and helpful with my questions both on the phone and in person. I saw Dawn and she was very nice and explained what I needed to know. It was not busy so I was in and out.

Called to ask if they accepted my baby’s insurance. They did so I went. Number one- the male nurse kept calling my child “They, Them”- SHE IS A GIRL AND WAS CLEARLY STATED TO BE A GIRL. Keep your gender rendering opinions OUT of your job. Second, even though I gave them the insurance card, they didn’t include it when ending her prescriptions. So when I got to the pharmacy, not only had they not filled it but they don’t accept that insurance so I didn’t even GET the meds for my baby. Third, the doctor wasn’t thorough at all. Asking condescending questions and talking AT me, whole experience felt like I was a bother. Will NOT be going here again.

I lucked up because I was in and out with no wait. All the staff was informative and courteous! I will definitely keep this location in mind if I ever have a non emergency medical issue.

Friendly fast service. School physical served with great care and experience.

Why is it required to keep my credit card on file if I pay my required co-pay? It say any unpaid! I am paying the required amount.

This location i always go to. It’s quick/not crowded. The people are nice fromThe front to the back.

So I went in, Got called to the back within 10 Minutes .Staff was very understanding and professionalDr Jenkins made me feel so comfortable and she was so nice and professional. Got my results in three daysClinic was clean and niceI would definitely return and Refer my family and friends.

Staff was genuinely kind, friendly and caring, both the physician and medical assistant took their time, explained everything to us and made my 3 year old son feel so comfortable. I was so impressed I called my sister and told her to bring her son, she too had a lovely experience. Thank you so much for being a light in a world of darkness.

Ive visited Midwest Express Clinic twice and each time was a great experience! They were fast and friendly immediately once I walked in the door. The young lady at the front desk recognized that I was feeling horrible and she offered me a Pedialyte pop and I did have a fever so it helped me feel better and it was at that moment, I knew that I would be taken care of. Dont be discouraged if the lobby is crowded, they move quickly! Ill return if the need arises, but I really hope to remain healthy.

The only issue was the Instant Hot packs didn’t work.

The atmosphere is caring and genuine the staff was professional and quick, the facility was super clean and well maintained one of the quickest and best experiences I have ever had with a urgent care. So much so I had my mother go In for xare and she is SUPER HARD TO PLEASE. My goodness my mom was impressed and very happy. Hands down great experience good knowledgeable staff and caring 👏 nurses and doctors.

I love this place. Went 3x in 1 week for my two daughters and myself. I made a reservation time online and was in and out in under an hour. One time it was a half hour. That is great! Couldnt get into our regular docs offices for at least a week. We were taken care of professionally. Staff was very nice!! Nothing but positive thoughts coming from this mom! Thank you staff!

I received the best experience at the Matteson location. The staff were very caring and patient. Shannon is the best and she goes the extra mile to make sure that her patients are treated in the best way. Thank you all very much

The staff at Midwest were very nice and also knowledgeable. Five stars.

Staff was friendly and efficient. I walked in to a long line, and they still had me in and out quickly. Dr. Shannon was fantastic too, listened to my concerns and actually diagnosed the issue. Unlike some places where they literally just don’t care anymore.

Everyone was nice from the staff to the doctor. The doctor asked many questions and made me and my daughter so comfortable. She addressed everything and made sure we understood before we left.

Thanks for the speedy service yesterday, and great customer care. Staff was really friendly. I like that you can complete everything online before you arrive to speed up the process.

I had a wonderful experience at this clinic! I was able to get in and out in a timely fashion. I love that my prescriptions were sent to my pharmacy right away. Everyone was kind and it made my visit painless. I will definitely return when needing urgent prompt care.

Quick and fabulous service, so much better than going to the ER. They helped me out with my asthma, I had this unproductive cough and they gave me a treatment and medication and I was able to sleep through the night. Thank you so much.

They were fast, everyone was pleasant. I was in and out in less than 45mins. Everyone was friendly.

Had the worst experience at the Matteson location with a receptionist called Shade. She purposely hung up on me because I had a legitimate reason for the call. She should not be in that role as she has no customer experience. As a parent with a sick child, we are already feeling on easy and to add a person that is disrespectful at the clinic makes the experience worst. I been in the medical field for many years and never treated people like that, especially in times that require some compassion and patience. Thanks to Michael that chose to be an understanding individual, he helped with easing the tension and allowing me to express my concerns.

Literally every single person I interacted with was pleasant, supportive and knowledgeable. Which is great because the last thing you want when you’re ill is to encounter a rude unprofessional person. I was heard and treated not the typical it will get better on its own. Will only go here from now on.

Staff is friendly Kels was awesome great front desk service

Great staff very knowledgeable and friendly Dr . My 4 year old is very reserved but he felt very welcome and happy around your staff. I loved my experience here will definitely come back when need be. I’ve never been so impressed with a clinic experience like when I visited this establishment.

Went in for back pain & stomach cramps & the whole staff took fantastic care of me. It was very very clean & everybody was so nice.... a lil too nice lol. Like that scary nice, caught me off guard. Guess were getting so use to rude ppl when u experience a group of nice ppl were shocked. Its a utopia, makes u wanna get sick jus to come back. Thank you & pls keep up the great work.

I took My son in for a sore throat and cough. They were fast during the process I asked. question for myself and gotten paperwork done immediately and seen with my son and was out extremely fast, Medications were sent to my preferred pharmacy everything was on point. Will always go back to this urgent care loved it, everyone was polite, and care was on point….. appreciated every second. Will take my other children as well.

Phenomenal service! My first time attending was yesterday on 3/2/23 and I wasn’t feeling well at all. Somehow I caught the stomach flu which I later found out during my visit, thats its going around. The service was great from the time I walked in the door, I was acknowledged and greeted with the friendly staff. The exceptional customer service and attentive care continued as I was called to the back. The MA & PA we’re extremely nice and ran test to rule out certain things. The whole time I was thinking “ I finally found a place that makes me comfortable.” I was given several suggestions and options for my care. I was prescribed what I needed and was literally out the door within if not less 30 minutes! Didn’t feel rushed at all but the staff was knowledgeable. I can honestly say I no longer have to travel outside my neighborhood (Matteson) to go elsewhere. As I was leaving I was sent off with well wishes. An acknowledgement of “ I hope you feel better” goes a long way with a patient! In addition, I’m feeling much better as well. Please keep up the good work and I will continue to come & recommend to others.

Welcoming atmosphere! I had a great experience from the moment I walked up to the front desk. The physician was knowledgeable and patient with me. To put the icing on the cake, my walk-in visit was completed in less than an hour!

I cant express enough how truly exceptional my experience was with Dr. Nicole OGrady and her remarkable team. My vacation took an unexpected turn when I began to experience significant discomfort in both my ears and an unsettling sensation of my throat closing up. Even after my flight back home, my ears refused to return to their normal state, leaving me in a state of worry.The very next day, I knew I had to seek medical attention, and thats when I had the privilege of meeting Dr. OGrady. From the moment I walked into her office, I was met with a warm and welcoming atmosphere that immediately put me at ease. Her front office staff, who were nothing short of awesome, added to the overall positive experience.Now, let me talk about Dr. OGrady herself. Her professionalism and expertise were evident in every aspect of my care. She took the time to listen to my concerns, and I felt that she genuinely cared about my well-being. Her ability to explain complex medical issues in a clear and understandable manner was truly impressive.Dr. OGrady performed a thorough examination and devised a treatment plan tailored specifically to my needs. Throughout the process, she made sure I understood each step, which alleviated much of the anxiety I had been feeling. Her attention to detail and dedication to her patients well-being are qualities that set her apart as an exceptional healthcare provider.I also cant forget to mention the individual who conducted the test on my nose, which, lets be honest, isnt the most pleasant experience. However, their cool and reassuring demeanor made the process much more manageable.To Dr. Nicole OGrady and her entire team, I want to extend my heartfelt gratitude. Thank you all for going above and beyond to provide me with outstanding care during a challenging time. Your dedication to your patients is truly commendable, and I couldnt be more satisfied with the level of care I received. Its not every day that you come across a healthcare team that excels in both expertise and compassion. You have my deepest appreciation.

First time visiting on 2/28/2023 It was fast! diagnosis was on point medication given sent into pharmacies right away and feeling much better on 3/1/2023 will go back there again Bianca NP very professional, pleasant listen to my concerns about my illiness! Front desk lady was very pleasant and professional! Will be going back in the future! Keep up the good work!

They were all courteous and professional. I listened as the receptionist professionally de escalated a situation with a vocal visitor. My doctor (Dawyn) asked questions and explained the reasons for the prescribed treatments. Will visit again if needed. Thanks

I am thankful and grateful for this clinic. I had a really bad cut on two of my fingers, made the appointment and the doctor was super efficient, professional and provided outstanding care. The receptionist was really empathic and caring, she provided outstanding customer service. I definitely recommend this place, especially if you are self pay, the prices are very affordable.

Dr Zakari was very honest yet encouraging about my smoking habits and the staff was polite from start to finish. I hate to confess I never leave reviews but this team earned one from me. Thanks

It’s wonderful to have a professional safe and clean place to go to when you are in need. It was great that I didn’t have to wait for an appointment and the service was quite professional. Thanks again to the staff of Midwest Clinic Matteson

Walked in for an emergency and received excellent service. Staff was professional and friendly, facility was very clean, and medical care was provided in a respectful and thoughtful way. No rush jobs or quick fixes. The doctor took the time to learn the medical history and consider all things when providing care. Wish I could make this my primary care provider.

I have come in to the Midwest Clinic in Matteson multiple times for my B12 Vitamin injection. Every time that I go I get amazing Customer service due to one individual by the name of “Breanna”. Service with a smile would be an understatement for this beautiful spirit. She’s a ray of light! And in my opinion an asset to this company. She’s extremely gentle while giving my injection, so works fast, she seems to be excellent at multi tasking she greets and speaks to every patient. She’s an amazing gift to the center and she needs to recognized for her hard word. I’ve come in many times where it’s packed with patients from front to back she never misses a beat. Her kindness and professionalism is rare.

It’s nice to have a fast pace and professional clinic around! So far the best we’ve been too. Went for my 2 year old and everyone working was so nice to him and made him feel very comfortable. Also very clean! I was also very glad to see they were open on a Sunday!

This is the best Urgent Care ever! They are very kind, professional, and polite.They get the job done quick!

Always a great experience. All employees are amazing from the front desk to the NPs. Wait times are great considering comparable urgent care visits. I felt comfortable and cared for and cared about. Will be back. My new home for all urgent and non urgent needs.

If I could rate zero stars I definitely would! This was my first time entering this clinic and first impression was awful starting with the young lady at the front desk with purple and black braids…. She is awful! Zero personality, she even asked me if I had been there before and I told her no and at this point I would think she would have been more professional instead of playing on her phone at the desk. I’m not even a person to write reviews however, I just couldn’t let this one go! She needs to be tucked in the back maybe stocking or something because she gives such a bad look as the front face as soon as you walk in.sorry but Not sorry!Respectfully, Nurse Rowe

Everyone was kind, polite, and professional. I was seen quickly, examined thoroughly and left to pick up my prescriptions that were ready at my pharmacy.This was a totally different experience than the previous day at another urgent care clinic in Homewood, where I waited 3 1/2 hrs:2 1/2 in the waiting room followed by an hour in the exam room where they took 2 swab cultures. They never came back!When I asked 2 times how much longer they said they had an emergency, they were typing on their computers, one on the phone and said they couldn’t give me my test results. I walked out- never to go back.

I came in for strep throat and saw Dr. Jenkins. I had a wonderful experience with her and the nurse who took my vitals. I was in and out in a timely fashion. Going back for my follow up appointment a week later was a different story. I saw an older male doctor (didn’t catch his name) who put his hand on my upper thigh when checking my throat. It was super uncomfortable and incredibly unnecessary. I’ve had 3 people check my throat in the last week and only one of them felt the need to touch my leg. I hate to take away stars from what was once a 5 star review but I am really put off by this experience.

Its very nice . Everyone is really pleasant. Fast service. I wish all doctors offices were as great. Highly recommend.

Everyone was super friendly and helpful here. I appreciate your clinic getting me in this evening especially when my regular healthcare providers down a street or two... couldnt get me in until October.Kudos to you ALL. Keep up the great work!! Plus the B12s are the BEST!!#august #WorldCancerupportMonth

Very friendly staff. They were super patient with my daughter

The whole team, listen and hear the reason for the visit.Best thing to me is that I dont have to travel out of my neighborhood.It’s good to know, that Brenda the PA-C is a key caregiver. The excellent experience started with the receptionist and the nurse !👍🏾

My experience with MEC was warm and welcoming. The physician who saw me was attentive and careing. When the doctor diagnoses my problem, they also noticed that I had other problems that needed to be addressed and for me to see my primary physician.Thanks MEC in Matteson, I feel 100% better .

My visit went very well , Nurse practitioner Breon was awesome , thanks again ..

Me and my family went to Midwest Express for the 1st time. The intake coordinator greeted us with kindness and professionalism. The nurses and doctor were thorough, understanding, easy to talk to and professional. We are very happy to find a place that provides great quality care so close to home. We will definitely be back!!

I went Sunday morning @ 8AM for an EYE infection. Provider rushed thru my visit. Said she sent my prescription over. I tried to confirm with the receptionist multiple times, she acted as if i was bothering her. It reaches 5PM. No call from my pharmacy. I call midwest and they forgot to send my medicine lol. If i never called to ensure they send it, itd just be without!! So I confirm the address of my pharm once AGAIN. The receptionist STILL had the wrong address! i dont know if she was distracted or what. When i go to get my medicine... they sent me EAR INFECTION MEDICINE.So, I had to be the one to make sure they did their job and me medicine was sent, and when they finally decided to send it, they send it for an EAR infection. the medicine specifically says KEEP AWAY FROM EYES Go figure. the carelessness and the fact I had to call BACK to make sure they sent it because they NEVER did, is why i wont be back here. I shouldnt have to call YOU hours later just to hear whoops! we forgot to send your medicine! then once you do send it... its for the wrong diagnosis?? Are you joking? Who is running this place seriously. Just careless. Im now 27 hours with an eye infection and NO medication. Just a waste of time overall. Im in the same stage i was in before i came there! Thanks Midwest Express.

The staff at Midwest Express in Matteson is very professional and knowledgeable. They are very efficient because I was in and out and they satisfied my needs.Thank you all for the great service you all provided and definitely keep up the great work.

It was an amazing visit MidWest Express Clinic. I did feel well but my experience there as a first time patient was exceptional. My visit was such all because of Brittany the M.A. and the amazing P.A. that saw me on Friday 5pm. I would highly recommend MidWest Express Clinic for your immediate care needs. I was seen and cared for promptly with a minimal wait.

Welcoming and patient staff. Clean and modern facility. Quick service on a Saturday morning. Did not feel judged or overlooked. Provider listened, performed several tests, quick results, with an explanation of diagnosis. If in need I would definitely return.

My experience with taking my kids there was phenomenal. Minimal wait times, friendly receptionist, friendly nurses and staff. They were very patient and informative. My go to urgent care center!

The staff was very polite. I felt comfortable there.

Staff were busy and polite. Booked on line before I came...appt was fir 930 and I was out by 1030The background music playing made me think I was in a night club. . totally unprofessional. No one wants to hear all the intimate love sick music....its Not a night club. Its a doctors office.It makes you question their medical knowledge and if they are medically equipped for their jobs.How can you have your mind on partying..clubbing..night life.And notice a serious medical condition?And how do I know your not sipping alcohol between patients?Wont return...rather go to my normal doctors office in Olympia Fields.It was Monday.. I wanted to get something for my bronchitis. ..which I did.Not because of their medical knowledge..but because they took my word for it.They do go through the routine of temp and blood pressure check..which is standard.Thats where the knowledge ends.Would Not recommend.Go see your doctor.

There was little waiting. Everyone was extremely pleasant. I was leary but pleasantly surprised. Yes I would go back if I had something not serious

Great experience at Midwest Express Clinic in Matteson. Staff is friendly and professional. From the warm greeting upon arrival to the outstanding care from the Dr. that saw me and treated me. Highly recommended!

My experience was great. Very professional and courteous. Dr. Jenkins was the best. She spent time listening to my concerns and was very thorough. Id like to have her as my PCP. Thank you

The wait time was decent, especially since I was able to register ahead online. Everyone was really friendly, from front desk staff to the nurses to the provider who saw me. The nurses and provider were very knowledgeable and I didnt feel rushed at all. I would use this urgent care again definitely.

This clinic treated me with so much care and dignity. I was far from home and needed an urgent care, they were very transparent and upfront. Did not have to wait long to be seen. I am thankful for the entire staff including front desk.

As an area resident, I was hopeful to finally have a decent walk in clinic without driving 15+ minutes to get to it in another town. Unfortunately, I am highly disappointed.First, with the doctor. I brought my young daughter in to be tested for strep throat after she came down with a terrible sore throat and strep was going around. I didnt want to wait around until Monday when our pediatricians office opened. They did test my daughter, and her test was NEGATIVE. However, the physician STILL prescribed antibiotics - a clear example of antibiotic overuse and abuse resulting in unnecessary side effects and contributing to antibiotic resistance. My regular pediatrician is very conscious of this and would have never have prescribed or recommended them unless the strep was actually positive. I did NOT pick up the prescription and my daughter recovered nicely within a few days. I was also disappointed that the physician suggested I feed my daughter junk food while she was sick - except that junk was certainly not going to aid in my daughters recovery, and I didnt need the physician to suggest such right in front of my listening child. Besides all this the physicians tone and manner were just overall belittling and mistrusting of my judgement as a parent.Second, at the time of the visit I was asked to put a credit card on file. I declined since I prefer not to have my card information floating around in the hands of businesses I dont know or necessarily trust, and I dont want to be billed randomly without my permission. Well, I never heard anything after the February visit. Months go by without me receiving any form of a bill for my copay. Finally, last week I receive a notice from a COLLECTION AGENCY regarding my $25 copay. First Id heard of a balance on my account. Quite angry now, I called and asked for a copy of my account statements. Lo and behold, there is a completely different address in ANOTHER STATE on my account. Not even like one number or letter off or something. A completely different address. So, I call the billing department to complain and discern next steps. The lady who answers listens to my story and never once apologies for the mistake or acknowledges that Midwest Express majorly messed up. She just calmly ignores everything and asks if Id like to update my billing address now. I am still shocked at the lack of customer service. I was able to pay my bill and was assured Id avoid the fee assessed by the collection agency. But I am still quite offended that I received a notice from a collection agency at all, and Im still in shock over the egregious lack of customer service. As a side note, I also had to wait on hold 2-3 minutes every time the lady had to enter something in her computer. Perhaps theyre using a a system from 1990. To add to my frustration, the unnecessarily lengthily phone call actually made me late for an appointment for my daughter at our trusted pediatricians office.If there was a way to complain to corporate I would give them an earful, but they conveniently avoid giving out any such contact information. I will in the future always wait to see our regular physician or drive to the Immediate Care in Frankfort, and if you are reading this review I suggest you do the same. Midwest Express has lost my business for good.

My son came in for stitches and the physician was inexperienced and scared to do his stitches. As a clinic that states providing services such as stitches, to have a physician that was inexperienced is sad. Also she did glue and didn’t tell me that the glue would rip my son’s eyebrow hair off now he doesn’t have an eyebrow. She wasn’t clear on that at all also didn’t give me any discharge paperwork or a summary of his visit. Bad. Also the woman at the front desk displayed a poor attitude.

This place is clean, friendly, and fast. They were considerate and had great bedside manners. My address was not updated properly for my prescription but they quickly rectified it and put the prescription in before I left the appointment.

Dr Ashley and staff was amazing,friendly and prompt.

I found the staff to be congenial and professional. Despite the fact that it was busy I felt that they were committed to providing the best care possible. The facility is clean and brightly lighted. It was my first visit and I would not hesitate to return.

They are very professional, fast, and their customer service was awesome!,

Always polite.Always courteous very clean and I love.That they have treats for the kids

Went to the Matteson Midwest Express Clinic and I was so impressed with the friendly atmosphere and the quickness of my whole experience. I was in and out in under a half hour, and everyone was so friendly and efficient. I highly recommend!!!!

This was my first visit and it was very easy and simple to upload and sign online. I uploaded my insurance info and filled out my demographics all on line so that when I got to the office everything went smoothly.

Everyone was very professional doing their jobs, quick service especially for a walk in , friendly staff at the front desk would highly recommend this place.

I hobbled in with knee pain the staff was Very welcoming when you walk in very short wait and the DR was awesome her personality was like sunshine very bright and caring made me feel at ease. Thank You.

The staff was friendly and efficient. Not a long wait

Once again Midwest has provided impeccable support to me as a continue on my health journey. This is my second visit and every staffer was kind and supportive to me . Im very grateful to see Midwest staff operate with the high level of professionalism coupled with compassion and efficiency. Great experience and Im feeling soooo much better

Staff here is great. From the receptionist, to nurse, to the doctor. We were seen in a timely manner. No issues.

Ashley was very professional on the phone and at the front desk. She was very personable and patient with everyone in the office. The nurse practitioner, Andrea was very nice and attentive to my questions and concerns. I highly recommend this location.

Just awesome people and personalities from the front desk all the way to the doctor. It was honestly super fast and I was in and out with my son in about an hour. Can’t say if it was busier what the wait would be, but there’s is a small kids activity area and a tv showing kid movies. You can make an appointment or walk-in. Will definitely be going again when the time comes!

Staff were very friendly, professional and helpful. Everything was explained to me to my satisfaction. Will not hesitate to go there and will recommend them to my friends and neighbors. Thank you very much

Second time visiting within a 2 month period. Front office staff was very nice and helpful. Medical assistant went out of her way to assist with work forms and provider was quick and knowledgeable. Facility is very clean.

A much better experience than the other express clinics we’ve been to in the area. Definitely worth the drive. All the staff were great and friendly, and the facilities were very nice too. Thank you MEC! Really appreciate it.

You have to place 1 star to post. I was advised I have Covid, most places ask what pharmacy to use or confirm. This place did not. before I left I gave the correct pharmacy to call the RX into. This never happened. Day 2 with Covid I call to find out why. I was advised the provider I saw would not be back in the office until Sunday (I was seen on Wednesday) and my chart was LOCKED and I would need to come back in to be reevaluated to get my RX called in. So sick with Covid I need to come back in pay my Co pay again because your shotty system cannot unlock or over ride the system???? Do I even have Covid or maybe just a bad cold???? Go if you must but be aware!!!!

I Never been in an urgent care and got out within 45 minutes. More importantly my baby is on her way to feeling much better. I hope it stays this way, because this makes a doctors visit less stressful and soo much easier. Oh and the staff is like no other I promise you. Thank You, Thank You, Thank you!

I am so glad I chose to come here for needing to come to an urgent care. I came in for a covid rapid test and was just expecting like my visit to urgent care in Homewood back in the fall for them to give me the test and that would be it like they did . I was impressed when I was taking back and how I got the same service as if I was at a doctor appointment. The young woman that helped me was very nice and talkative. Then I was brought in another room to see the doctor and she was very nice and talkative and helpful as well. She did I guess what you could call a mini physical on me just checking me over my heart and had me stick out my tongue and told me I had post nasal drip. So if I need to come back to an urgent care this will be where I come I highly recommend for anyone else needing to come to an urgent care to come here.

If your situation isnt life threatening then Midwest Express Clinic is the best place besides your regular Doctors office or ER. My experience with Midwest has always been a cool experience overall. The staff is very friendly and professional both Matteson and Bourbonnais locations. I go to the Matteson location now since its much closer. They even do xrays on site how cool is that? My advice, avoid the overcrowded drama at the ER and give this place a shot you wont be disappointed. You guys keep up the good work.Thanks,

I was having an allergic reaction to tilapia, about 7:30 pm. The clinic closes at 8:00pm, I call and asked if they could accommodate me about 7:50pm. Because I was not there at the time. I was so happy because I didn’t want to go to the emergency room because of how expensive it would have been. I only had to pay my co-payment of $25. I received all that I needed to stop the reaction. It was a Blessing, to go to Midwest Express Clinic for the first time. Everyone was nice, polite and friendly specially the reception, even though it was almost closing time.

Pleasant as soon as I walked in. The receptionist who checked us in , very professional and sweet. Brittany the nurse who took us back... amazing!!! Her attitude made my night! Very great experience !! Thank you ladies!

Our experience was great the wait wasn’t long and from the front desk to MA Tamia Dishmon who took me and my sons test and was extremely patient to the medical doctor!

Professional, clean and friendly. The doctor was awesome with the way she handled my sons first visit, Ill definitely be back for any other medical needs instead of the emergency room where you have to wait hours to be seen.

I made an appointment online before I arrived. I waited less than 15 minutes to be seen and had a prescription for my daughter at the pharmacist within 20 minutes of being discharged. So much more effective than going to my local emergency room and waiting hours

I decided to use the facility as my primary care because they are very clean and efficient. The staff are all polite and professional.

The receptionist in Matteson is very nice and friendly and the service was fast.

Awesome staff! Friendly and attentive.

My Very First time visit was Extremely Exciting,The staff was very professional.I was able to walk in and was able to be seen!

I would haven given 5 stars but my wait for the doctor to come in the room was kind of long but overall my visit was nice Doctor Anita was very nice and pleasant I will come back again.

Excellent staff. I appreciate your help. I feel like a million bucks again. I also like doctors who can look you in the eyes. Excellent service from the nurse thanks again