NextCare Urgent Care Marble Falls

Went to be seen and was seen quickly and got an X-ray quickly. The PA that saw us was friendly, however completely unprofessional. She gave my child her cup to drink water from and it was dirty and smelled like coffee. It had visual coffee spots on the cup. I would not let my son drink it because it is extremely gross to willingly share germs. Especially in a medical care facility where the staff should know better. Then, she stated, before talking to the radiologist, that she thought he had a ruptured tendon, a meniscus tear, an ACL tear, and a partially broken tibia and the bone was just floating around in his knee. All of which are medical emergencies and had not even talked to the radiologist.

Started getting a sore throat yesterday, made an appointment for today. The front desk, nurse and doctor were awesome! They got me in an out quickly. I’m sure they were not excited to be working on Thanksgiving Day, but they had great attitudes very friendly. I am Thankful for the staff working at Nextcare in Marble Falls! I would definitely recommend to other people.

Great urgent care! Severe cut on my finger. Fixed me right up! Clean place and a lot quicker than the emergency room. Staff very friendly and went above and beyond to make me and my daughter as comfortable as possible. Treatment was fantastic! Highly recommend!

Had been feeling unwell for a good few days so went to the urgent care. From the wonderful cheery front desk to seeing the medical assistant to seeing the the Dr. My care was absolutely wonderful...I received my diagnosis and am now on the road to wellness...thank you all for your compassion as I know on a day to day basis seeing many patients can be draining on yourselves...again thanks to the staff for seeing me on 1/16/25.

The PA is fantastic. She totally respected my thoughts as a patient. Down to earth and as nice as can be. And!, she took the time needed to get my questions answered in order to choose the best course of action. She deserve 6 stars!

The compassionate I was shown by all healthcare providers at this facility was like no other. Seeing how my son struggled with the doctors they took their time and allowed my son to calm down enough to get seen and checked out. Thank you x1million for the quick and compassionate service ❤️

The actual visit was perfect and everyone at the clinic was very helpful, kind, professional and knowledgeable. The issue I experienced was that the referral was sent first to an incorrect specialist then when they did finally locate the correct specialist, there was a 2 day delay and it was not received. I then had to call the specialist to find out why I had not received a call and they had not received the referral. The only appointment they had is next week because I have to go out of town for a wedding which is now 9 days after my visit to the clinic. Hopefully I will not require surgery because longer delays makes things more complicated.

We took our 3 year old son to get his staples removed. We had a 6:20 appt and weren’t seen until 7:00. When we were finally seen, the lady tried and failed, to remove his staples. Lots of tears were shed. It should have been easy, but after analyzing her technic, and googling afterwards, she was holding the staple remover backwards/upside down…

Was very pleased with Dr Karen.. she has been one of the best Dr.s I have ever had…Very capable and made me feel she truly was concerned getting me fixed. Could not have been happier with my visit.

The receptionist was amazing. The check in nurse Paulett was incredible. The doctor not so much. I waited for almost 2 hours to get a single X-ray (with an appointment). I should have gone to Baylor Scott and White where continued image’s could have been taken (MRI). That is on me. I should not have assumed they had more equipment at this facility. The frustrating part was the wait. So the starting from scratch with a different doctor and new appointment would have been a “my bad” senecio if it had been a quick visit. Because of the crazy wait with zero answers, the review and my experience was sub par.

Everyone’s so nice, got me in without an appointment right when they opened! My Dr. is super helpful patient and kind. (Dr. Karen I think) but from the x-ray tech and other staff I was pleased with their patient service

Sweet kind helpful ladies 🚺 who work here, very good experience today! I was really touched and in awe of their heartfelt care and great work ethic! Definitely recommend this place ! All stars 🌟 🤩 ✨️

Just had to get my broken finger checked out to use it again. Still as amazing as last time. I’ll still fight anyone who says otherwise. Great people and deserve respect. Their job isn’t as easy as you think so be aware and appreciate them. I appreciate you guys and thank you for helping me out this time and the last time. You’re amazing!

Would like to share, and I dont make a habit of doing reviews. This week when I began feeling puney I knew I had to work Thursday and a half day Friday no matter WHAT, with alot of people still out for Christmas break our dental office was shorthanded and we ended up with several emergencies, but by Friday morning I had developed a flaming bladder infection, and of course its the weekend, and I worked half a day, I googled and saw that Next care in marble falls was open until 8 pm, God bless them, so I went and got in line, they too were swamped, but even so they were very professional, very caring, it took a couple of hours to see the Dr. She was SO SWEET, lots of smiles, and energy, Dr. Karen Matcek 😊 she informed me that I indeed needed antibiotic and called it in right away, and off I went. When I left the front office girls had already figured out my co pay, which was affordable, and they were SO EASY to work with. Several months previous I went to Access Health Urgent care in Burnet for a respiratory issue and even with insurance they wanted not only payment before being seen but major credit card info left on the new patient paperwork, which I skipped. They insisted I fill that part out , I argued that whatever insurance doesnt cover I would pay, but that wasnt good enough, still requested a major credit card. Being sick and grumpy I said never have I heard of such BS, nevermind I will go somewhere else. And I ended up driving to Lampasas. So I was nervous about going to Nextcare, but they were great! And if I ever need quick care again? I wont hesitate to go back. Thank you NextCare.

I was seen as a walk-in status. The front desk staff was courteous and helpful. Dr. Karen was very friendly and helped me feel at ease. I wish I could have her as my primary. Thank y’all for taking care of me.

It was Saturday and they were so short staffed we were there 3 hours. HOWEVER the 3 employees that were there were awesome. I wish I could have conveyed more that I understood and they were doing great but I was so sick I really couldnt. They need more than 1 doctor in the back on Saturdays for this area. That is just crazy I felt so bad for them. They better be paying those employees REALLY well for working Saturdays with not enough help overworking those guys who are trying to help so many.

Ive never been diagnosed with allergies, its always been written off as viral. Ive also never been offered a steroid shot for allergies until yesterday. I didnt wake up feeling great but as the day has gone by, Im soooo much better. Im hosting Christmas on Sunday and Tuesday so I am so grateful to be feeling better and knowing I wont get anyone sick while theyre in my home. I wish I could remember there names but Im sure yall can figure out who was there. Everyone including the receptionist was great. Merry Christmas!I dont know why my work email shows up on reviews but my name is Jennifer Mead

Waste of time. “Doctor” was extremely dismissive and did not know what tests they offer. He did not review my chart until after he diagnosed me. They have signs in the waiting room stating they can do 80% of what an ER does - doubtful. Waste of time and waste of money.

All good; a bit more of a wait than hoping for for having an appointment. 20 minutes to get called back, another 10-15 to see doc. Doc was very friendly and good. Receptionist not very personable but overall, all good.

The Dr. on duty today was fabulous. She was gentle but got the job done. She had the heart of a teacher and I believe I will be able to move forward with the care instructions for a full recovery from a nasty mtn bike accident wound. Otherwise all other personnel were friendly and professional. Thank you all!

I received prompt and excellent healthcare service this morning at the urgent care center in Marble Falls. PAC Petch and Nurse Shelby were both professional and thorough, yet reassuring as well, and took time to answer all my questions. Thank you so much!

I visited Marble Falls, TX Nextcare Urgent Care on Saturday to get a prescription for antibiotics to cure a sinus infection. The examining nurse who called herself the Wizard, put her scope to my chest and immediately announced that I had Afib. She said I needed an immediate EKG. She didnt say how much the EKG cost. I later found out it was around $400. When she got the EKG results she said my condition was serious and I needed to take the EKG readout and go to Baylor Scott&White clinic immediately. I was asked to sign a release saying I did not require an ambulance. The clinic was about 6 miles away. The first medical technician I encountered at Baylor Scott White examined the EKG and said he could not see anything on it which would be of concern. The BS&W nurse practicianer who did the same tests as the Wizard had performed at Nextcare said she found no evidence of Afib and that my blood pressure was good. Were the weekend staff at BS&W not informed about the connection between BS&W and Nextcare? They are affiliated. This case reeks of fraud to inflate medical charges. I needed a prescription for antibiotics and instead I got a bill approaching a thousand dollars.

From the young man who explained that making an appointment was the best use of my time, to the nurse who was pleasant and efficient, continuing to the doctor who was knowledgeable, personable and very helpful and ending with the young lady at the front desk who jumped through hoops to get my insurance through. I great experience overall.

Takes forever to see the PA. I thot it had a doctor. I was told I had an infection in my big toe. Was given 2 antibiotic prescriptions. Then I was referred to my surgeon to remove a screw that had gone thru the bone. I took the disk Urgent Care gave me to take to my surgeon and it was supposed to have X-rays and info on it from Urgent care. I went immediately to my surgeon and nothing was on the disk. More X-rays had to be taken. The surgeon said there was no infection and I only needed a mild antibiotic not 2 powerful ones.

Good experience, Ive used Urgent Care a few times this year, all of my visits have been good. They go the whole nine yards to find out whats wrong with you, and to make you feel better. Although I have Covid, they did a good job.

I took my daughter there for a physical. The front clerk Noah is a sweet young man. I would go back just for him and the doctor as well. Dr. Karen is very sweet and is very thorough. I would definitely text them for any one who needs medical assistance or for a student who needs a physical. Thank you Next care for making our visit pleasant!

It was great very nice and kind staff. They are all very respectful and helpful great customer service here from the reception person to the Doctor. All the staff members where great

Late in making an appointment for my son’s physical exam for school. They were open on Saturday. This was great since the exam was due Monday morning. Pleasant staff. Easy office to find. In and out in 25 minutes. Easy peasy!

Everyone was nice and courteous. As well as fast and efficient while listening to your concerns. Had a very good experience.

A nurse, who is called The Wizard, claimed my friend had AFIB and sent him to Baylor Scott and White, who said nothing was wrong. The EKG the Wizard demanded cost someone $400.00. Probably just a big mistake on everyones part. Im sure it will all get straightened out so everyone is happy. Mistakes happen all the time and my friend is doing well. Thank goodness Nextcare is there to help.

I was seen on walk in status. Coughing nonstop w/ previous exposure to respiratory infection. I was treated very kindly at front desk by Samantha. There was a lengthy wait (approx 1 hr as they were busy on a Friday afternoon). Lauren was appropriately concerned & made sure I was comfortable after taking my history & showing me to a room. Dr Waters was kind, thorough & acted swiftly to get X-ray & treatment started in the clinic. Medications were sent to my pharmacy & I was able to receive them b4 end of day. I was extremely grateful & pleased with/ the care & will definitely go back should I need immediate health care.

Very pleasant visit. Doctor,nurse,and receptionist were very professional and personable. I will definitely choose Nextcare again!

The Dr. had a great bedside manner.She seemed genuinely concerned.The staff however not so much. I was seen within the hour.

The front desk person was nice however I cannot rate the provider because you have to have an appointment to see them. What’s the point of being a walk-in urgent care if you have to make an appointment?

Update: Had to schedule a visit because my family doctor wasnt available. The front desk was great,the doctor was great, the nurse who did the EKG didnt wear gloves, the person was not clean and was inhaling his mucus loudly all the time. Unhygienic and manhandling my body with his bare hands and as if I was just a piece of equipment. Very dehumanizing and dirty. Definitely not treated like a human being. Zero respect and humanity.Then, they couldnt draw my blood and the female nurse who came in to try again was causing me a lot of pain, I had to ask her to stop several times and she just wouldnt and I started to panic. She just told me You have to ba big girl now! Well, Ive been going through blood draws on regular basis for several years and its not supposed to cause you so much pain. I would say a mild/medium discomfort. Also, she was not a hygienic person and wouldnt wear gloves or disinfect her hands before handling the needle or anything.Too bad this is one of the few emergency clients nica in the areaPrior review;The nurse that did the COVID test made my nose bleed. When I told him and asked for something for the bleeding he told me unless it was gushing down it was normal - he may have said coming down -. Ive had COVID test before and there wasnt any bleeding. He asked if I was ok and I said no. He then said ok and closed the door in my face. Not the best service, when I just told him I was not ok.... The doctor and the front desk were great. Specially the front desk.

I LOVED the dr that I saw. She was incredible and listened to all the concerns we had. The nurses were also very friendly.However I got there promptly at opening and was told we were number 1 on the list. 2 people were seen ahead of us and we waited an hour. I finally complained and got right back. I know people w apts go first but one lady was a walk in 20 minutes after us and she got called back first.

Amazing! Was helped immediately. All staff was incredible, kind and efficient. I can’t say enough how great my experience was there,

After a short wait for my daughter’s ear infection… we were given great treatment from Dr. Hillary. However, the front desk customer service was questionable. The ladies were not very friendly and welcoming. But overall I would come back to visit this place again

Receptionist at Marble Falls location was very unprofessional, not only to me but to everyone else who was there. Also. They wouldn’t see my 2 month old with a high fever.

Karen and Lauren was kind nice fun efficient and professional.Highly recommend urgent care Marble falls! 1st time to go there! Good experience when I felt horrible. Karen the doctor confirmed what I thought Shingles!

I hate to be sick, but when I am, this is a great place to go. I booked online and was being seen within two hours. Very prompt, professional and friendly.

I sincerely love this urgent care spot. I don’t like being sick of course but each time I come here I feel genuinely cared for. The receptionist, nurse, and doctor were all kind and fun. I’m glad to be in good hands. Thank you for making a yucky day easier.

Everyone from the start of my checking in and going all the way through x-rays, nurse, and physician they were amazing. I truly felt the compassion from everyone. I was in so much pain that day and the level of care I received was above and beyond.

I was out of town and came down with a terrible stomach/vomiting situation. When I arrived the forms and registration was super quick and easy. I had to wait about 10 minutes to be taken back. Right away they noticed how miserable I was and got me some medicine before I got in a room. Dr. Karen was knowledgeable and compassionate. She gave me a shot and called in some medication to help. She was clear in what I needed to watch for and what to do if I got worse. Thankful to have found this urgent care!

Getting in to see your normal Primary Care Physician is getting more and more difficult.Nextcare is always there when I need them.You can count on receiving excellent care. The medical team there are professionals. They truly are there to help you. The providers are caring and understanding. Their diagnosis is spot on.

I was able to book a same day appointment online. The staff was fast, friendly and the appointment didnt take long.

If you can afford to go somewhere else,you should for your own sake and sanity. Waited 2 and 1/2 hours to see someone that didnt introduce themselves. So, I dont even know if it was a doctor. She spent all of 3 minutes with me. She didnt offer to help or offer to refill Ibuprofin. Just told me I had to see a specialist and handed me a folder. I left in so much pain and now I have to wait to see the specialist while enduring the pain. At night is the worst, I am not sleeping.

Great experience, and on a Sunday! Was able to book an appointment on line, and got a courtesy text from the office to confirm my arrival time. The check-in process was very quick, and I got in right away. The PA who saw me (Hillary) was very good at listening to my concerns and provided me with an appropriate treatment plan and scripts. I was in and out in less than 25 minutes. I definitely recommend the Marble Falls NextCare facility!

This place is first class! Friendly caring professional. The nurse practitioner addressed my emergency quickly and painlessly. Highly recommend!

Everyone was welcoming and helpful and kind. But Karen was the best!! She put me at ease right away. She explained what was happening and what the plan was and what to expect. She told me I had a 50% chance of having to come back in and have it lanced. She explained how that would happen , etc. I was hoping she would be there over the eeekend but she assured me the person who would be there would do he same thing she would do and that she is excellent..I think Karen is the Best!! And hope the next Lady is very good too!! I thank all of the staff for all their good work!!Monte Bailey

Everything went so good since being seen in the front, to seeing the Doctor! staff is super friendly!

Very caring group of people from the front desk to the PA. Very impressed & I recommend this place if feeling ill

Absolutely love the front office staff! So kind and helpful. The doctor was also very nice and very tentative. Best urgent care center Ive been to.

Every staff member was polite friendly and respectful. Their approach and communication was very pleasant. Would not hesitate to go back !

The entire process and visit went well as it always does. Everyone who works here is professional, respectful, and dedicated to taking care of the patient. I recommend this place very highly. Thank you.Susan F.Spicewood

Our family has been here several times and theyve been so kind and professional!

I had an appointment but I still had to wait quite a while. Otherwise they did a good job decorating😂

Great inbound experience. Appt set up online and only waited 30 min to see Karen whom was excellent and concerned about my issue and how to best resolve. Felt like I was the only patient she was seeing. Highly recommend.

The wait wasnt very long and the nurse and doctor were very kind and helpful... I would recommend nextcare to my family and friends. 👍

This office offers an excellent, well trained staff. The staff is caring & considerate, and very knowledgeable.

Love the staff. Always efficient when needing services. Nice to know this type of service is available.

The staff were very kind and helpful. I had a procedure done and the doctor talked me through every step and was very reassuring. I was in and out within less than an hour.

All the staff I interacted with was friendly and professional. The waiting room and office areas were inviting, comfortable and clean. Front staff person was efficient with time management for appointment, telling me where I was in the cue and stayed in communication with me via text as the appt time neared. The nurse and doctor were also friendly, knowledgable and diagnosed me quickly. Wish they were in El Paso, I would use this office for many medical needs. Great job everyone!

Conveniently located off highway 281 in Marble Falls. The facility is clean and staff are friendly. We were grateful for their service right before a holiday on a late Saturday afternoon Wait times can vary so check their website for current status. Even if you are on your way to the facility, it’s advisable to book an appointment to get your name in the queue. It is also convenient to complete check in paperwork through a reminder text that arrives before your appointment

Brought my daughter in for concern of a high fever that devolved today and congestion with some diarrhea that has been going on multiple days. When brought back to our room my wife and I took a rectal thermometer and took my daughter’s temperature. Temperature was 104 degrees and our daughter was lethargic. We administered Tylenol at 7:30AM and the time was now 1:30PM. Our daughter was brought back for triage (which the nurse or tech couldn’t even get the computer to work, either one of them) and a temporal temperature was taken no more than 5-10 minutes after my wife and I took her temperature and it read 99 degrees. My wife expressed that the temporal temperature absolutely could not be correct but another reading was not taken. Once brought back to the room, the nurse practitioner came in and before ever examining or touching our daughter, it was already preconceived notion that she had an “slight” ear infection and upper respiratory infection. She shortly listened to her lungs and checked her ears and immediately began the process of writing up antibiotics. No concern or notice was given to the 104 degree fever our 10 month old had. We left before getting a prescription because this diagnosis was not settling well with either of us and our daughter was getting more lethargic and her fever was not declining. Again, no concern to her declining demeanor. When we left, the NP was more offended than she was concerned for our daughter. We noted that she had a 104 fever and she said “well rectal is always 1 degree higher so” to which my wife and I both replied “okay so? She still has a 103 fever then.” We rushed her to the Dell children’s hospital where they were able to provide amazing care and concern for my daughter. Before we ever got back to a room they gave my daughter medicine to bring down the fever as fast as possible as she was still lethargic and dealing with a 104 degree fever. Before we were discharged her fever was gone and our daughter was back to a normal temperature and a non-lethargic state. Our first ever experience at NextCare has hindered us from trusting the expertise at this establishment. We probably won’t return even if it was just for us. You’re better off driving elsewhere for better care.

Staff was friendly, knowledgeable and sufficient! The doctor took her time and at the same time we were in and out! My kids felt very comfortable with her!NextCare is lucky to have Hillary at their Marble Falls office and we are too!

Awesome Doctor very caring.Answered all of my questions took time explain things.

Traveled to Texas for a work conference and got very sick.  I was leary going to a strange place for medical care.  The team here was a true god send.  They were wonderful from start to finish.  I got the best care and they were extremely responsive and reassuring.  Thank goodness for these medical professionals and how they help others in need.  I plan to send them a thank you for helping me through a difficult time.

I received excellent care. The staff and the doctor were very helpful and taking care of me and my illness. I would recommend them to everyone I know.

Very good experience physician was very professional and attentive to my condition.

The day I visited my local location the experience was better than great 👍 however I have been unable to get my medical records or an after visit summary online or by phone.

My granddaughter made an appointment, had to wait three hours past appointment time with a throbbing earache and infection. Was seen briefly by dr. Someone finally came in telling her she might as well go so.she could pick up her antibiotic and get one dose in tonight. By then HEB Pharmacy had been closed 30 minutes. Her insurance card states $50 for urgent care, which she has paid each time. Not this time. Lady very rudely charged her $75 despite looking at her card. 3 hr wait. + no antibiotics + $25 overcharge = very bad experience.

This is where I renew my medical card for my CDL, they always get me in and out, Great people.

Visiting in the area and needed medical advice for a respiratory issue. Fast friendly service. The medical staff was very thorough

Brenda Kleimann Filla had an amazing visit at next Care. If needed, I would definitely visit there. All aspects are 5 star!  From check in to visit from doc.  I always get very good care when I go!  So glad NextCare is here for us!

The most efficient experience I have ever had at an urgent care facility!!

I have nothing but high compliments for the emergency room care that I received it was prompt with very helpful cheerful people and it was a nice experience considering the situation. However, I do not have kudos for your records department I called and told them that I needed a copy for my orthopedic doctor up here it will not see me until he received a copy. I have a disc but he wanted to get something ahead of time. And they never replied. So I am jumping through hoops at home to try and get an appointment with an orthopedist. Otherwise nothing but good things to say.

The front desk woman was so nice. The nurse and doctor were also great. Id totally go back if I needed a doctor.

The staff went over and beyond to make our visit pleasant. Having superior customer service in an industry where people come to you not feeling well is a huge blessing!! Thanks to the staff and doctors!

NextCare was a great find. The clinic is welcoming and efficient, and finally gave me a chance to manage the nasty cold Ive been nursing since the start of vacation. Very pleased with the process and the location and the wonderful staff.

Had to bring my child in - there was a little wait but the kid area was perfect for coloring and activities! The nurse and doctor were so kind and patient with my little guy. Excellent service everytime!

Set for a hour hearing test wasn’t good did not pas my dot physical will charge me again so I will go elsewhere

Thanks for being so friendly and taking care of me! Great staff and doctor!

I have always driven here from llano vs any other place. Great choice for care and customer service.

NextCare is a great urgent care. They are fast and always very welcoming. The doctors and nurses are sweet and patient with my two year old every time. I have never had a bad experience and will continue using NextCare.

Very friendly and professional staff. Good communication through the process.

From the front desk to the nurse and the doctor everyone was awesome. Fast, easy and convenient. Exactly what you from emergency care.

The whole staff makes you feel taken care of and is helpful and knowledgeable.

These ladies were great - all of them…From walking in to leaving, fast, efficient & friendly - excellent professional service

Was misdiagnosed and doctor didn’t listen to me. Which caused a second trip to the pharmacy, more money and more gas and miles!

Was in and out in about 45 minutes. I got there about 15 minutes before my appointment time. I also had to wait 15 minutes to be sure I didnt have any type of reaction to the shot they gave me. Thanks for getting me fixed up quickly while I was out of town on vacation!!

Karen is the best doc I’ve seen in years!! I wish she could be my primary care doc!! She’s the best and I will only go when she’s on duty. Front desk was kind and helpful.

Went great friendy staff got out in 30 minutes keep up the good work !

Everyone is always friendly. Their front desk staff is quick and efficient. If you go on the app you can make an appointment and not have to wait as long. I recommend them for any urgent care needs.

Thank you so much!! All three of my boys have been seen here and they are so efficient and very thorough!! Love all the staff!! Thank you!!!

The doctor was very caring made me feel comfortable

10+ stars for the receptionist Samantha, and Dr. Karen!! Samantha was awesome about getting us signed up for the advantage plan, and Dr Karen was awesome. She listened to all our concerns and got us taken care of in a timely manner! Samantha had stickers, toys, and lolipops at the front waiting for the kiddos after their visit! Great experience all the way around!

I had an online Telehealth appt with another company who told me they wouldn’t treat and I needed to be seen in person. So I reluctantly decided to go to urgent care. I walked in at 7:08 pm and the lady at the front desk told me that if I stayed there to be seen that I wouldn’t get out in time for a prescription but I could come back in the morning. We went back and forth for a few minutes with her telling me this, discouraging me from staying or that she could send me down to burnet, but that they would just tell me the same thing. So I left. I know I have periorbital cellulitis and I need antibiotics asap before it turns into something more serious.As an RN that has worked in various clinical settings, I am concerned with this dismissal of care.I hope they don’t send people away with more serious concerns.

Getting an appointment and getting the paperwork done online was easy which is nice when you are really feeling bad. The staff were very caring and really helpful. Even though the Doctor determined it was a virus, she still prescribed meds to help my symptoms.

It was a good experience, nurses were nice and attentive they even helped me get back to my car, I only wished doctor spent a bit more time explaining what I should not do while my ankle heals

Very nice folks. My son had a bad ear infection and they fixed him up. Definitely recommend them.

The PA Hillary that I saw today was very good. She listened to what I had to say. Understood what my concerns were. And resolved my issues for coming in to Next Care. However, the online intake paperwork took some time and effort to do prior to the office visit. When I was talking to the intake nurse Paulette she had to go through all of the questions all over again saying her system Solv didn’t cross over to the system used online! Paulette was not a friendly person and all but chastised me for coming in because their X-ray system was down. I said it would be a good thing to put that on your website so that people don’t waste their time coming in! I was going to walk out because of her attitude of just that “what is it you want to accomplish from us then?” I thought I needed an X-ray but that wasn’t going to happen. She finally got me to a room where I met with PA Hillary. After examination she determined I needed a muscle relaxer for neck and shoulder. She was thorough and very kind. I did mention how it was not the case with the intake nurse Paulette.

My experience here was nothing short of amazing! From the gentleman who checks you in being so helpful and kind to the nursing staff getting me seen and taken care of so quickly, I can’t say enough good about this location and its staff! Thank you for getting me seen and doing everything yall can to help me feel better!

Love going there they are very nice and take good care of there patients thank you to all the staff

Great service. Would highly recommend to go here.

Great experience. NP Karen Matcek was amazing!

I walk in with just 1 person in the waiting room told me since I was a walk in I had to wait till 1230. Not a customer friendly business. Will never go back. Horrible customer service

Great staff kind doctor and very sweet receptionist 😉

Made appointment online, arrived and was seen immediately. Maybe waited 5 mins before calling my husband back. Double ear infection. Staff super kind, friendly and professional. The doctor was thoughtful , thorough and helpful. Thank you for always being there for my family members.

It could not Have been better! Nice people doing everything they could to help me. It all was pleasant and professional. They work hard long hours!

I was a walk in for a DOT Physical and the staff was great the wait time wasnt long I really appreciate you all I will be back keep up the good work...SALUTE

What a joke and a fiasco. Went in 1/2 hour early for my scheduled appointment with sinus issues, difficulty breathing and severe chest pain/congestion. Waited 45 minutes in the exam room for a nurse practitioner to tell me with a smirk I wasnt sick enough and they could do nothing. They sure took my/my insurance companys money though. Plan to see a real doctor but will have to wait until tomorrow now.

The entire visit went by smooth. The front office as always was very kind. The Dr. Was kind with my 15 month old. The office was pretty busy as I was there, but I felt like we were in and out pretty quick. Definitely recommend and will go back.

My son is in the high school band, and he is attending band camp at present. He informed me on Wednesday, that he had to have a physical, and it needed to be done by Friday. NextCare was, not only able to accommodate us at the last minute, but they also did so quickly, efficiently, budget friendly, and the best part was how friendly everyone was! From reception and med staff, to provider, the friendliness was abundant. The kind that only comes from people who are happy in their jobs!Stellar.

NOAH was very helpful with my check in andvery professional! PA was also very friendly and informative. CAMMY was thorough in prescribing my meds and helping me feel better! So grateful for Nextcare!!

Took my child in as a walk in. The check in was a bit irritating as I was required to answer a lot of repetitive questions online, but everything else was great. We didn’t wait long and both the providers were great. Very sweet to my nervous child and great care.

Karen was great.  Very knowledgeable and considerate.

I have always had a great experience at NextCare Urgent Care at the Marble Falls clinic. The staff and clinical technicians are wonderful.

The front desk last was amazing! My kids can’t sit still ever and it was super stressful and she reassured me she had kids and understood ❤️ She was quick and helpful.The lady who took our vitals and tests was very patient considering how my 8 year old was acting! And the Dr listened to me when I expressed my concerns. Very quick and good with my girls. Very much appreciate how everyone was considering I couldn’t get in our primary dr. Thank you all sooo much!

Exceptional service by all. Provider Karen very sweet listens to all your concerns and addresses each concern with the highest priority. Will definitely return in the future for sure.

It was good..They were all great..

Everyone was pleasant and thoughtfulTHANK YOU VERY MUCH!!

Great service and really good with young kids too

My first time at the NextCare Urgent Care and it was a wonderful experience.. the receptionist was very helpful and nice.. I had to wait but that was fine. The doctor was awesome and very nice.. will go back again 😊

Very passionate, caring professionals. Hillary PAC, Faye nurse, Paulette nurse and Mary receptionist. I was treated so kindly and I am so grateful for their medical help. This is my 2nd visit 2023 & now 2024. I had the same sinusitis and was treated wonderfully both times. Thank you 4 ladies. Sarah Josselet 216A Aster St Kingsland, Tx 78639

Scheduled an appointment only to arrive and find out there are no physical doctors. Only virtual visits which takes twice as long because they have 3 virtual doctors for all of the NextCare facilities. Waited 20 minutes along with the two people that were ahead of me and then left. Not a facility for the working man who relies on a strict schedule. Maybe advise during the appointment setting that there are no physical doctors.

Very professional staff and fast for a walk in clinic that has walk in customers as well as takes appts very affordable for self paying clients without insurance.

Very amazing staff and doctor. I’m not from this town and their care and concern for my toddler exceeded my expectations. Highly reccomend!

Friendly staff, knowledgeable NP. Very professional.

Great provider and service. Kind people. Went the extra mile and called pharmacies around town to help fill our prescription. Thank you.

Made an appt for noon. I was processed very close to that time, much appreciated. Doc was friendly, thorough with her exam. Highly recommend this office!!

Everyone at NextCare was great to me the doctor was very helpful the nurses very friendly the reception is very friendly and helpful cant say enough about it been there twice both times exceptional

My first visit to NextCare...it was great! Everyone there very courteous and professional. I made an appointment online so there was no wait. The clinic was very welcoming, well-kept and organized. I feel with the prescriptions and advice I received...I should be good as new really soon. I wish I could give more ⭐s.

Everyone was very professional & attentive.I had Covid and I have rheumatoid arthritis so I was a little bit scared. But they made me feel at ease and I got past Covid.❤️🙏🏼So happy there’s still people that care about your medical needs.NP Hillary really listens to her patients.

They were not busy so I was in and out quickly. Second time I’ve been in in less than 2 months. Saw the same staff who were again courteous and professional.

The doctor and staff were knowledgeable and courteous.

Every one was very nice and patient.

Been here before and the staff was amazing the last time but this time was horrible tbh, Jennifer was the nurse practitioner/doctor that we were talking to and she was extremely unpleasant and didn’t give us any recommendations at all, said that she can only give us 10 minutes of her time she never sat down to review her labs or anything or talk about her medical history to try to see what was wrong. said that she couldn’t do anything for her, extremely disappointed!!!

I had a very pleasant experience m. The lady at the front desk was very professional and friendly and got me taken care of fast. The nurse and the doctor were also amazing ! I will definitely come back in the future whenever needed.

I always love this place. The receptionists have always been kind and accommodating . The nurses and the doctors are kind and also wonderful with small children. Love this place

Took some time before the testing started, but after that it went by quick.

Everyone in the office was kind, helpful and professional. I appreciated the individual attention I got from each and every one of them. The Dr was very knowledgeable and patient.

I absolutely love this clinic! Not only is it convenient for unexpected dr visits via walk in, it’s also local! Staff is amazing every visit.

Very courteous welcome.Very professional check in.Couldn’t ask for a better doctor.Above and beyond experience.Thank all of you!

The nurses were super friendly, the doctor was great. I was able to call in and get in appointment an hour from that, took my kiddo in and was in and out in half an hour.

I had to go in on New Years which was also a Sunday and everything else was closed. They were busy, but was able to put me on the schedule for a couple hours later. I got there early for my appointment time and they got me in and out fast. Everyone was so incredibly friendly! I saw Hillary who was friendly and extremely pleasant to see! Even not feeling well it was a great visit!

Absolutely amazing staff, nurses and physician! So good at listening to you and giving you exactly what you need. Nothing more, nothing less! Thank you!

Doctor was wonderful! Care was great.Front desk guy with painted nails, eating, watching TV on his phone and laughing out loud at his show wasnt a great way to be welcomed.

The NextCare experience was a good one... the staff was very friendly and kidded/joked with me which helped me feel comfortable considering where I was... and, when the time came for examination they were all business and very professional. Great balance of patient care/bedside manner and professionalism. They made an Urgent Care experience as good as it could have been.

When you got there, the receptionist greeted my daughter & myself. She was very lovely. They nurse & the doctor whom treated me were so wonderful & professional. Honestly it didnt even seem like I was @ a hospital. I felt like I was around family. I would go again when needed & recommend Next Care Urgent Cate to anyone whos seeking great care for yourself, friend or family member.

Everything about my visit to Nextcare today was excellent. I especially liked the nurse practitioner Linda Sutherland. She was competent and caring. After a thorough exam she prescribed several things for my condition. I’ll return to Nextcare because they care, have a great facility, and a great staff. And they are close to home!

All staff at the NextCare Urgent were so kind and helpful. They saw me on time, put me at ease and answered all of my questions. My family has been there several times and always appreciate the outstanding service.

First visit at NextCare was impressive. I was very sick with bronchitis and a throat infection and got there about 7pm. I couldnt breathe, my throat was hurting severely and I was exhausted. There were several people in the waiting room and I was afraid it was going to be a while. The front desk receptionist was friendly and helpful and I waited a total of 15 minutes. The male nurse that came and got me was very nice also. He was very attentive and patiently listened as I tried to speak/ whisper. After he got the necessary information and vitals, I went into a room and waited, maybe, 7 minutes before the Dr. came in. He was also very friendly, smiling as he came in and very attentive to my illness. He seemed genuinely concerned about my health and helping me get well. After the initial exam, he gave me a breathing treatment, came back and checked on me, two shots, came back and checked on me and sent my prescriptions to the pharmacy I had indicated. For a first visit, especially, it went extraordinarily well and I am most grateful. I would absolutely recommend NextCare to anyone needing primary care. As I left, I got another friendly smile from the front desk and she wished me well. Awesome office!!

PA and Nurse and receptionist were exceptional. Caring and knowledgeable. Unfortunately X-ray and ct machines were inoperable requiring going to emergency to get tests.

I took my grown son here while we were on vacation. He was very, very sick, and I have to admit I was a little nervous about him going here, only because it’s such a small town and I’m accustomed to living in the city, and having everything I need and want at my fingertips. We were treated respectfully, and professionally from the start. We also were treated with kindness, and everyone took their time with us. It was so great and a huge relief. I highly recommend this facility to anyone who needs a Dr quickly. I hope we don’t need to return here, but if we do I know we will get the care we need.

It took 1 and a half hours to see a doctor due to the facility being severely short handed. Once we were in a room, the appointment went smoothly. The doctor and staff were very pleasant and took great care of my 7 year old. I do recommend them and ask if you visit to have patience. Their jobs are hard. Thank you Nextcare for getting my son in when his normal doctors office wouldnt even call me back.

Great experience! Dr. Karen was awesome just like she was when stitched me up back in February.

Very friendly staff and quick to be seen!

Everyone in the clinic was so kind, helpful, and concerned. Chandler performed exceptionally well making sure she attended to all details.

Everyone was super nice, took great care of my brother, and service was quick! Only reason Im leaving 4 stars is because the spiral stairs to get to the front door...they were brutal for me and nothing is wrong with me. I cant imagine how it is for those who arent feeling well!

Great Customer Service from the front desk,Nurse, to the Doctor! Took care of me in about 20 minutes total. I read other reviews about some wait time, just wanted to say that anywhere you go that treats you like a patient and not a number...there is going to be a wait time!I worked for Physicians for 10 years and I know how a great medical office is run properly...this is definitely a great place to go! I will be returning if the need arises in the future!

I went in for ear pain , I also had stomach pain along with nausea.. I thought I had an ear infection. The doctor came in, she was nice but she spent 2 seconds looking in my ear and said it was infected and sent me on my way. I was shocked with how quickly she was in and out. I took the amoxicillin she prescribed me for a day and a half. I got seen by another doctor because I thought she did my visit too quick. Turns out it’s not an infection , not pink at all.. and the medicine made my stomach pain worse and added more issues for my gut. Very annoyedNow I have to stop an antibiotic which is not good either

Went to the Marble Falls location for a pre employment drug screen. Facility is welcoming and staff is friendly. I was seen within minutes upon arrival. (Unheard of at other facilities I’ve been to.) They have a “check in upon arrival” option on their user friendly app or text message system. Highly recommend this facility if you’d like fast and friendly service!

My family and I were visiting Texas from Iowa, and our kids had a lingering cold which worsened into an ear infection. I had to find a walk-in clinic quickly. I cannot say enough good things about my experience! From the registration process online to the follow up from the receptionist to the pleasant demeanor of everyone in the office, not to mention an excellent doctor Who listened well, had tons of knowledge knew exactly what to do and was just an awesome human! I didn’t feel nervous at all and my son who gets nervous during doctor appointments had a very great experience. This place was absolutely great!

We came in last night as my daughter needed stitches. We were seen immediately by friendly, kind and efficient staff. Clean facility. Very positive impression. Thank you and keep up the great work.

I attempted to take my sick 5 year old here this morning. I tried to check in online, as prompted by the website, but it was not taking checkins.I called to make sure they were open and was told they are only accepting walk-in’s, no online check ins. “Walk in with your ID and a mask to be seen” is exactly what they said. Online it said zero patients waiting, so we went.We walk in, my daughter crying on the floor, and the women at the front desk says I can make an appointment for 2.5 hrs from now. I explained that website and person on the phone said to just walk in, no appointments. She was very rude and told me I could come back in 3 hours, with an appointment.If that is their policy, it should be clearly stated on the website and shared with the phone reps. Appointment only is a lot different than walk in urgent care.

Staff was pleasant and professional. I appreciate the thoroughness of the provider. She listened to me and went over the treatment plan with me. I would highly recommend.

Nice clean place. The employees were very helpful too. Reason for going DOT drug testing for work.

Have received excellent & compassionate care twice in past year. Even though they are very busy they still are kind, listen carefully, & extremely competent. Cant recommend them enough. Marble Falls is lucky to have them in the community.

I went in for stitches and Jaimie Jones, NP was amazing! She took her time and stitched me up, made me feel very comfortable and confident that she was able to take care of me. The nurse was also, but I am so sorry to not recall her name. They were awesome! I will definitely be back if I ever need an urgent care visit again. You guys rock!

We drove up this morning right at 8:00 for an ankle injury. I was seen by 8:30, was x-rayed and given a support boot for the ankle. Staff was very friendly and professional. I was out of there by 9:00. Highly recommend them! Also found out that you can register online and be notified when your appointment is about to start. How awesome is that?!

We have used urgent care for myself and my children . It is a way better option than the emergency room and when you’re not able to get in with a doctor. The lobby is nice and the staff and doctors are great . I love that I can make an appointment online and do my check in from my phone . Great place

When you’re sick, there is nothing harder than having to wait for a doctor or a prescription. This service was amazing! Booked in at 9:15 and had my prescription in hand by 10:15! Staff was very friendly and knowledgeable. Thank you for all you do healthcare workers!!! Highly recommend the marble falls urgent care!

Great! In and out quickly and all the staff is so great and helpful!

The wait time in my car was a bit long every thing else was okay. The front desk gal was very polite and did not get upset about my husbands constantly checking in to see how much longer the wait. Once in the room the nurse practioner took her time with me and offered a good exam.

Real people treating real people. Care, concern and acknowledgement. The staff is great and they go above and beyond to give tailored care. Thank you.

This place is absolutely ridiculous. Make an appointment they say! Wait in waiting room almost one hour and in exam room almost a hour and still have not been seen. We are not from here but hope we never have to use this location again. If medical is needed again while visiting will definitely look for somewhere else. Its not like they are full Im a nurse and I know what busy is. I would be curious to actually see how many patients they see a day.

The wait time was lengthy, but the service was top notch. Seems like the “urgent” should be removed from there naming of the care.

Love this place! So fast and easy and the nurses and assistants are SO amazingly professional! NP Amanda Galindo is someone I look forward to being treated by because she always puts me at ease with her expertise and answers all my questions. She’s the best!!!

Fairy quick being on the th of July weekend! Great staff, quick visit.

450$ to tell you your kid has bronchitis. Wait to see your Dr. or shop aroundRip-off.

Friendly, efficient. All COVID protocol well posted and followed. Even though 21 folks were before me, I did not have to wait too long before I went back and got an X-ray. Escorted to a room and I waited less than 15 minutes to be seen. The longest part was waiting for the paperwork. I could have left without it, but chose to wait.Great experience. Well informed and well trained professionals...from the front desk forward.

It was a good experience. My child has autism and they were very kind, professional and sweet with him (he is terrified of doctors).

The staff was friendly and helpful. I liked the Dr. he was through as well. I was the first person there on a Saturday. I was seen right away. Good place to go when you are from out of state and sick. I would recommend. The receptionist did say they have an on line check in. They take take those patients first. Good to know for the future.

Office staff was great. Thank goodness Hillary NP happened to be working today. She saved me from going to a podiatrist to remove a toenail. Thank you ladies!!

Hillary Mozingo PAC is so very friendly, efficient and a good caregiver! My husband and I have had her for visits before and sgree she is the best!

Unsure what the benefit of making a reservation is - made one for 2pm for my wife, it is currently 330 and still sitting a room waiting to be seen. Have checked with the nurses twice, and told twice that we were next up (said the first time she forgot about 2 rooms).Staff seems friendly, will give an updated review once the appointment is done.

I live in Cypress and have a weekend house in Smithwick. I have gone to this clinic 2 -3 times over the past years and it’s got to be one of the best urgent care clinics in the State of Texas. You always get quick care with great Doctors and staff. I asked for then to move their clinic to Cypress.but some unknown reason they want no part of it ?? Lol Honestly y’all have a great clinic in Marble Falls. Thanks.

Very nice, friendly staff. Fast service. Clean premises. Will use again. Convenient to me.

I have been seeing PA Hailey Wilson for about 3 months now. I hurt my back at work and she has been wonderful. She actually listens to what u have to say and and really does care how her patienys feel. She is very understand and will do what it take to take care of her patients. The rest of the staff is always so friendly and very carino. I normally dont go to the urgent care. But this one i will always come back. They know how to treat Patient. They really love their job. I very please. Thank u to all of the staff, nurses, and Doctors.

Ive used this facility on several occasions and they have usually been very professional and courteous. But I had to go to see them last night, Tuesday 4/16/2019, and I arrived 5 minutes before their closing time. Another lady walked in right after I reached the check-in window and thats when Samantha (the girl who checks you in) sighed and shook her head and said geez. She was very irritated and not friendly at all. The man who is the nurse then came striding out of the back and locked the doors, about 3 minutes before their advertised closing time of 8pm. And Samantha called out to him Thank You!. When he took me to the back to take my vitals and put me in a room he was less than friendly about it. Letting the door to the room slam behind him as he said the doctor will be with you as soon as he can. So last night was not a pleasant experience. The doctor there is very good and always professional. What I would say to Samantha and the nurse is....if you work for an Urgent Care facility that takes patients in for treatment up 8pm every night it only makes sense that this is going to happen regularly. And if you dont like working late, then you need to find another profession. Dont take it out on the patient.

Everyone was incredibly kind and empathetic. There was a lot of people there when I went, so I had to wait. But, I could tell the staff and doctors did their best to keep the wait as short as possible.

I was very sick and went there to get help. Two nurses came in to the exam room to draw my blood. They had me lay my arm on an exam table to take the blood. The one that had the syringe asked the other nurse where to stick it in my arm. It appears that she had never drawn blood before. That scared me. I felt like I was a guinea pig. The other nurse agreed to draw my blood because I said I didnt want to be her first experience drawing blood. She then tore off the tape and put it on the examination table. I doubt that the table was sterilized since the last patient laid on it. This tape was to hold the cotton ball! I now have zero confidence in this place. Also, I had to wait approximately 3 hours before I saw someone to examine me. She was very nice, but not a doctor. I WILL NEVER GO BACK!

The staff was is always very caring and efficient. Dr Karen is always great.

Wonderful staff. All were very nice and helpful.

Easy online appointment setup and Check- In from mobile device! Staff was very professional and friendly. Provider was very laid back and easy to talk to. Great place for your kiddo to get their school/sports physical completed. Highly recommend using NextCare Urgent Care.

The people in the Marble Falls, Tx. Clinic are GREAT!.Ive never had to wait long and the receptionist is really helpful (& SO nice!). The nurses have always treated me with respect, listened attentively, made me feel comfortable, and are were very professional. The doctor has been very professional and also has a humorous bedside manner! He has helped me a few times wit medical issues. He has great diagnostic abilities, has been right about treatment and he never talks over my head. If ya gotta go, go there!

In years other hospitals never told me that I had have bronchitis instead they had told me I had allergies and yesterday at next care they told me about bronchitis and is working so good (the medicine)

I don’t normally write reviews but this one’s been sitting badly with me for a while now. I came into this place over the summer and had an awful experience. Samantha at the front desk had recognized me from my place of employment and proceeded to complain to me about one of my employees. Mind you I was terribly sick with tonsillitis. It was extremely unprofessional in my opinion and made me super uncomfortable.