Midwest Express Clinic

The staff there are truly amazing ❤️❤️ the front desk girls are kind and helpful and they have the best nurse ever ❤️ she’s kind and always makes you feel more comfy. The facility needs a translator system in place for the many immigrants that don’t speak English that come, and get frustrated on the front desk for not speaking their language… there are electronic translators that the staff can use to communicate with anyone that comes thru their doors making the job a lot easier too ❤️ and less frustrated visitors along the way…

Ive gone to this clinic and everyone is incredibly helpful, youthful thoughtful and thorough. Recently, I went in with respiratory issues and was diagnosed with a Upper Respiratory Infection bordering on pneumonia. I came a couple days for a follow up and came to find out that I had a severe vitamin D deficiency. Without originally coming in, I would have never known about such a potentially devastating issue. Who would have known that potentially catching pneumonia would be a blessing in disguise!

Great and beautiful faces work there.Professionalism to the point. Prices? Well, are what youve expected for no insurance patient. But overall, I am recommending this facility to anyone with good vibes. Cheers

My experience at Midwest Express Clinic was really very pleasant and well cared for and explained everything to my understanding and staff was very helpful and explained what they were doing and what was going on with my health at that time and the treatment they gave me was very helpful and understood. I was very pleased with the the treatment I received and staff was very helpful and explained everything well. I understood all they were doing and what was going on with me. I was very pleased my care and treatment. Thank you.

This place is a SCAM. I would avoid this place at all costs. I thought because I could schedule an appointment online that would reduce the wait time but i still waited over an hour to get a flu test then was put back into the waiting room because they had no rooms available. Meanwhile I had covid the whole time.I kept getting worse and finally a doctor told me I had covid and they were going to have my do a breathing treatment. After she left my room I almost passed out in the room and had to call into the hallway for help. NO ONE CAME. I finally had to open the door to the waiting room and yell that I needed help in front of a room frull of people. I never received a breathing treatment, the doctor saw me for all of 5 minutes, and they ended up calling an ambulance.They just charged my card $300 after I tried calling, getting an itimized list of what I was being charged, AND called their patient advocacy line WHICH NO ONE ANSWERED OR CALLED BACK. My biggest regret was going to the clinic. Do not go to this place. You won’t receive any care and they will take your money regardless.

Don’t bring your kids there. First time when we were there they told us our son is positive for Covid , so we went to hospital for second opinion and it was not true.Next time they told us our son has strep throat and ear infection and prescribed us very heavy antibiotics. After just two days of using it our son lost 3 pounds of weight ( he felt very very bad after those antibiotics) so we decided to go to different clinic where to check on him again . At the other clinic they told us he never had an ear infection and shouldn’t be prescribed those specific medication at all.

Very well established place. Definitely is my go to now! Went to get my snitches removed everything was quick fast and easy! Staff is super friendly and nice l. Very clean and professional environment

Our first time visiting the clinic and it was a very pleasant experience. All the staff was very friendly, facility was very clean and our wait time when we were there was practically nothing. Would not hesitate to go there again and recommend it to family and friends. Its comforting to know we have such a service available in our area!

Shocked at the patience and quality of care provided at every step of the way. Wednesday night an hour before the clinic is supposed to close, staff is clearly swamped with a full lobby and everyone is handling it like the professionals they are. Thank you guys for making a stressful visit easier. Genuinely touched.

Out of all the urgent cares in the area I appreciate this one the most! Very easy to work with. Can schedule online or walk in. Staff always friendly. Doctors make you feel validated. They take most insurances including Medicaids. They have Xray in office too! Polish and Spanish speaking staff too! If you call after your appointment you usually can speak right with the physician you seen! 10/10 for urgent cares recommend

Took my daughter right away. Super clean place and the atmosphere was welcoming! Everyone from the front desk to the nurses and doctor were so kind and made us feel so welcoming!

The whole team here was really great and I was very impressed and felt very taken care of when I was really sick. My experience with Mariola was awesome. She was very kind and considerate and figured out what was going on with me quickly and efficiently, and gave me time to ask any questions I had. I was in and out. Thank you Midwest express clinic; please keep this level of care and efficiency up as it’s not always easy to find these days!!

Took my teenager son and my mother in law to the clinic in two separate dates. Both times we received the best attention and best services. Will highly recommend this over most of the imediate care in the area, since the staff is so pleasant , the location is easy to get to and it super clean. Wait time is not long and you can even see on line and set up an “appointment”

I injured my foot and needed to get it checked outI was contemplating doing the usual ER visit.Of all the ER visits I have been for myself or family, It’s always a minimum of 5 hours of wait time. And another thing I don’t have insurance.I always saw this specific clinic and googled if they did radiographs, and which they did, and I said eh why notMy total Wait time from start to finish, was 20 minutes. Pricing was extremely fair for the exam and radiographsI was able to get clear answers and the whole process was easy. Straight to the point.Totally would recommend it to anyone

This is my favorite imedicare, they are very accurate polite and show concern for their patients. I bring my son here all the time Im also one of their patients. Im happy that they open early and stay open a little late

This is our 2nd time coming into this clinic (they accept Medicaid) and received care needed for my son. They are fast & friendly. Both times we were in and out within an hour. Thank you Midwest Express Clinic.

I walked in this morning as a first time patient. The front desk receptionist was very nice and knowledgeable. I had the pleasure to meet with Dr.Renalda for my visit. She was incredibly nice, and made me feel extremely comfortable. Despite how busy they were she did not rush my visit and talked me thru my illness, she even requested a follow up appointment just to make sure I’d be feeling better. I am so happy I chose this immediate care- their attentiveness despite how busy they were does not go unnoticed. Thank you for being so kind and caring… it is appreciated. Thank you!

I had an excellent experience at Midwest Express Clinic. I have nothing but wonderful things to say about the front desk staff, medical assistant, and nurse practitioner. They were all kind, courteous, efficient, knowledgeable, and attentive. I walked in at 7:40 pm on a weekday. I was treated and issued a prescription by 8:05 pm, and that was with several people ahead of me. By the time I made it to the pharmacy, the prescription was already completed. I am happy with the service that I received and would not hesitate to return! I am also feeling much better!

When I got there last night, I was voiceless and exhausted from looking for a clinic that takes my insurance. They took me right in, I got tested and seen by the doctor really soon. I was given some prescriptions soon after, and was good to go. I can thank them enough for taking such a great care of me. I highly recommend this place.

I’ve been going here I’d say for like a little over a year and I love coming here. The staff is great, the physicians are great, they have taken care of both me and my children when our regular doctors aren’t available. Last time, my son (3yrs) got really sick on a Saturday, I couldn’t make an appt. Until Wednesday for his regular doctor, but I made an appointment online here, brought my son in, he got checked, got diagnosed and got medication sent to the pharmacy. Also, they gave him not only stickers, but an adorable superhero mask he wore all day. Also, for me, since I’m on Medicaid, I haven’t seen my doctor in a while because 2x, over a year go, I got really really sick. I kept calling my doctor to make an appointment, nobody picked up for me. I kept calling, & calling, & nothing. Made an appointment here online, went in the next hour, got to see the doc, got diagnosed, got my medication sent to the pharm., & it was over with. I really do enjoy coming here with a passion. Also, they be opened til 8p some days & it’s just so worth it, I highly recommend this place to anyone, 100/10.

Went here yesterday. Where to start...My meds were never faxed to the pharmacy. I was only given 2/3 prescriptions. I think NP forgot the puffer. When I asked reception they would not print Rx and said it would all be faxed to pharmacy. Pharmacy received nothing. Was told I would be called with results and never was. I was admitted yesterday afternoon with a double lobe pneumonia and ? Sepsis to an acute care facility in the area and I am still there. The facility missed this my pneumonia diagnosis. Theres more... the receptionist would not provide the wifi password so I could access same to provide my insurance details. I am from out of the country and had difficulty with my internet. A kind client in waiting room was nice enough to give their hotspot. Receptionist also loudly said we do not take Medicaid in the waiting room with other clients there. I had just gotten off a 10 hr flight from Tokyo and very sick, hence my appearance, but was judged for that. Receptionist was told I was a Canadian citizen. Got the sense the triage ? Physician assistant was told to push covod, strep and influenza testing. I said I really dont think necessary pretty certain I have a penumonia but she noted we would do anyway. Ok, nbd. NP was nice, kind, listened to my concerns but I had to advocate for X-ray after listing my + complaints and ? Pneumonia. X-ray technician was a lovely person. Your receptionists could use some professionalism. Only taking the time to write this because Im here in hospital on isolation and nothing better to do. And two, as a healthcare professional your clinic overall is super concerning with respect to professionalism, ability to accurately diagnose and provide appropriate care, and lack of follow through on care. Please do not contact me further. I will not be elaborating on this. I hope this never happens to anyone else. Beware.

Went in during the day on a weekend for a checkup and was nervous how long it’d take being a walk-in but everyone was very efficient and quick and seemed to know how to give their clients the best help and experience in the quickest way to help insure wait times weren’t long and people weren’t having to stay there any longer than needed. Will definitely go back for any future walk-in appointments needed.

Used to be my go to but after today I Don’t recommend. They scheduled my son for a follow up appointment for 8am it’s 840am and we are still sitting, waiting! I was here 3 days ago for his allergic reaction to a bug bite. Why would you tell me to come back at 8 to just sit and have me wait. Then the receptionist wanted to tell me there was 2 people ahead of me when I scheduled I was told 8am is the earliest appointment. Very unprofessional whoever is in charge needs to change this!

Every worker at this location is AMAZING! I have unfortunately been there more than 10 times and each time I give them a 10 out of 10. Theyre quick, accurate, friendly, easy going, comforting and just all around an amazing staff. I have booked my appointments online every time and each time, Ive been called right back. Thank you all for you do!

The place is clean,not waiting too long time. We waith only two minutes. The doctor and stuff they are very good, polite, kind and positive. We were examined by Marija Vujovic, FNP-C. She is very nice and a good doctor, we are fascinated by her. She paid great attention to us and answered all our questions. A huge thank you for the attention of this woman and all the staff.

Everyone there was very welcoming. The lab person was very patient with me because of my hearing loss. She did everything she could to make sure I understood. Then the doctor was very good listened to my my problem, and checked me out. She was also patient with me. Thank you to everyone there from reception, to lab person, and the doctor.

My wife was seen at Midwest Express for allergic cough she had for years. We have seen our PCP and many specialists and nothing helped, but one visit to dr Maria and she solved all our problems. My wife no longer coughs and is feeling much better.

No one likes to be ill away from home. The staff and dr were kind and understanding. Even though I wasn’t able to continue my vacation, I appreciated the advice on the best course of treatment for my condition.

Staff was amazing. My doctor I have no words she wad caring, empathetic and simply I felt heard. Best crew in my opinion!

My daughter was throwing up and not feeling well. They were on point in what was going on and how to help her that same evening she was doing 1000X ‘s better than when we arrived and they were so kind and sweet to my daughter. If needed will definitely return for medical help.

I have never visited this center before. My son had an ear ache and his regular doctor was out of town. We were recommended here due to compatibility with insurance and other family having visited here. From the start the first person to greet was absolutely sweet, patient and professional. Paperwork and initial complaints were taken quickly and we were seen in order as we arrived. They were fast and prompt especially considering the volume of people coming in and the attitudes from some inpatient patients. They were thorough In researching the reasons and evaluating the symptoms and were able to connect with our preferred pharmacy for medication. I would recommend to anyone. As an added bonus, the doctor was absolutely beautiful 💕. I thank them for their support and professionalism. I hope they continue to serve this community.

Despite being seen on time and correctly diagnosed with a UTI, I very disappointed to learn, two days after my visit, that the urine sample was not sent toa culture as promised by the nurse practitioner who prescribed my antibiotics. It turn that the bacteria that os causing my UTI is resistant to the prescribed antibiotics, and the only way to know which are the right antibiotics is to have the results of the culture. I called today to inquire about this and was told it was there mistake

I was amazed to see that this place has 4.8 out of 5 stars. First, I spent over 45 minutes waiting in the reception area despite registering online beforehand for an appointment. When I walked in, I was told that my name was down and that I was registered. The receptionist waited 30 minutes to tell me that my online registration didn’t go through and I had to fill out all of the paperwork despite doing it online and receiving a confirmation email after registering. After finally being called to an exam room after 45 minutes, I had my vitals taken. After that, I was placed into another exam room where I waited for another 30 minutes before finally being examined. I then waited another 20 minutes until I finally was able to get X Rays and get a nebulizer for bronchitis. This all took place 2 hours after I walked in.Although the staff were nice and apologetic, it is absolutely unacceptable to spend over 2 hours at this clinic when it’s advertised as “express”. I’ve seen reviews of people being in and out of this clinic within 30 minutes, and I fail to understand why it should take me over 2 hours total for such a minor ailment. I understand if there were staffing issues, but that should have been communicated with me instead of making me wait absurdly long without any explanation.

I sincerely thank the doctor - Mariola Greszyk, for the professional treatment and good attitude towards patients!!! Also to the nurse Diana and all the nurses and employees of this Midwest Express Clinic!!!

My whole family gets seen here and usually all the nurse practitioners we see are wonderful and caring. Today my son was seen for a follow up on a cough he has had for 3 weeks. He’s coughing up phlegm, fatigued and just overall not himself. The first visit we were prescribed an inhaler and cough syrup and told it’s seasonal allergies. The inhaler was “just incase” he had trouble breathing. We opted to try allergy relief and home remedies. I mean who wants to keep their kid on drowsy cough syrupuntil suspected seasonal allergies improve. We were automatically put down as refusing to take prescribed meds and it felt like the nurse practitioner was annoyed we were there. We told her the remedies we were doing at home and the cough does not seem allergy related. She seemed annoyed we weren’t just using the inhaler anyways and drowsy cough syrup prescribed. She even became noticeably frustrated when my son kept taking deep breaths for a lung check, instead of breathing normal. She told him to “just stop”. She may have been having a hard day but that’s no excuse.My son was admitted into children’s hospital for a misdiagnosis when he was young. He went undiagnosed with a sinus infection that turned into orbital cellulitis. It was a long and traumatizing 3 weeks in the hospital with infectious disease doctors and interventions meds. All of that resulted from providers dismissing concerns. Today was another dismissal.

I had some major blockage in both of my ears as well as an intense muscle spasm in my neck that was debilitating and hindering me from doing any work. When I first walked into the clinic I was a bit nervous, but it wasn’t busy at all so they saw me right away. The very friendly, knowledgeable, and personable staff got me sorted out right away and I walked out of there hearing more clearly and feeling better than I’ve felt in a long time. Thank y’all so much!!

Receptionist at the front was really nice. Quick and easy check in. Nurse and doctor were both great as well! They were quick and efficient.

While in Chicago I needed medical assistance and found a great clinic. The registration was easy and the overall experience was awesome.

I have been here twice this year and it definitely one of the better urgent care centers in the area. The front staff is always nice and professional and the medical staff appears knowledgeable and helpful.

I was seen in a timely manner and everyone from the from desk to the actual nurse and doctor were pleasant and professional.

Quick, prompt, thorough service.staff was friendly… my nurse practitioner was so thorough and informative. Great bedside manner

Awesome service! Clean facility the staff and doctor are very friendly they pay attention! Thank you!

Great experience! We did not have to wait at all and the doctor was amazing!!

It was pleasant the staff workers are respectful answering to all your concern questions. Thank yous!! Nice place to go and b taken care of your needs

Quick and easy, lovely staff and desk. Got sick during my trip to Chicago and was able to be seen, get a diagnosis and medication in time for my flight out of O’Hare. Thank you!

Quick and friendly service. I scheduled a sports physical for my daughter and was in and out. I would highly recommend.

Quick in and out service. Oksana the tech that did my blood work is gorgeous. The sight of her killed the pain of the needle insert.

Welcoming environment, all clinicians from MAs to the NP were all professional and cordial.Cleanliness; good!

Midwest express clinic on 4700 N Cumberland did an amazing job for me, my Glands were so swollen past 3 days, They got me in and out, my prescription was ready really fast across the street at Walgreens ty MIDWEST CLINIC

The online registration process was seamsless. I was able to select an approximate appointment time and upload my DL and insurance card using my phone. Front desk personnel was friendly and the P.A. who examined me was thorough, professional, knowledgeable and had a comforting bedside manner. I highly recommend this facility!

This is my go to place when I am sick. They are always very nice and very prompt. They spend time and listen to you.

My Son was very sick. Went to Midwest Express. They were fantastic from the moment we walked in until we left. Desk staff, nurse, doctor/Nurse Practioner.All were amazing, and they accepted our Insurance. Went back today with my son for a follow up. We could not be more pleased with this Clinic. Top Notch in our book.

I hada great experience, Im very satisfied and I will make another appointment for sureappointment

Best immediate care I ever went to❤️❤️❤️ they are so fast you don’t wait for three hours

First time going to Midwest Express Clinic, and my experience was very pleasant. The staff were super friendly and made my visit quick and efficient. The nurse practitioner who saw me, Marija, explained really well what I needed to do to get better and explained what medications I needed to get as well. Overall everything was quick and efficient and I didn’t stay there for longer than an hour.

I went in due to my heart rate being fast but it ended up just being anxiety related. They ran a EKG on me and three people ended up coming bc they wanted to make sure the machine was working well and ran many tests. The results were fine and the dr who ended up talking to me after was so nice and actually knew her stuff!! She also recommended dietary changes rather than just prescribing me something. I don’t remember her name unfortunately but overall good experience!! Made me feel like they were actually looking out for me.

A beautiful place, wonderful staff, experienced service, a polite nurse, and an expert doctor who make you feel like you are part of her family by explaining and treating your entire health condition.Thank you very much

Drs very nice. Not a long wait. Staff also nice. Would recommend to others

I RARELY leave reviews, so this says a lot…I have come here plenty of times for my kids and myself. I like it because it’s close to home and very clean. However, this time blew my mind! The person who initially called to take my six year old’s vitals was rude and seemed obviously annoyed by him and scolded him more than once. She gave no warning before forcing the swab in his mouth making him gag and nearly vomit. Then rudely said, “I’m pretty sure that’s gonna be a bad sample”. Then not one but TWO different providers came in the room, one to ask our name (not the right patient), then again calling us by a different name, (again wrong patient)..how can things be so disorganized?? Makes me VERY concerned about the results of peoples’ labs and privacy…

They were all extremely pleasant and professional and they really made my day

Front desk receptionist is a rock star! A great one-woman show who acknowledges all patients in a timely manner and administered my X-Rays quickly and professionally.I had some questions for the doctor about blood pressure - she went above and beyond providing me with a print out log I can track and further information

In and out. Respectful and efficient. My second time at the clinic. Both times great service!

Great and helpful staff. Quick yet thorough and courteous service. Would definitely recommend to family and friends.

It looks like a new Clinic it’s simple, pretty and clean. Desk lady is really kind, nurses and Doctor are really professional, and the time the appointment last was fast, comparing other Express Clinics.

We had a great experience. We were in and out in 30 min. My son had an ear infection, and everyone was kind and gentle with him. I registered online and everything was smooth and fast. Highly recommended!

Fast, easy, polite! Felt like I was in good hands.

Midwest Express clinic is great was dealing with pain received immediate Care Jessica and all of the staff are very compassionate and professional thank you Midwest Express clinic

Midwest Express clinic is right in my neighborhood (they have many convenient locations ) From scheduling your appointment to actually being seen. It is the most fast and efficient way to see a doctor. I have to be honest, if I need to see a doctor right away, this is the way I go.

Nothin really express about it. This has no reflection on the staff…. I understand they all were working hard but the infrastructure within the process is a total disaster.I just needed a blood test completed which should take 10 minutes tops. I booked an appointment and waited in the waiting room for close to 35 minutes. Not sure what the point of making an appointment is when it’s not really followed. It’s legit first come first serve.After my number was called a few questions were answered in the exam room and I then proceeded to wait another 40+ minutes just for them to take a blood sample.I had to leave because I had things to do l. But the efficiency is terrible and they definitely should remove word “express” from their name because it’s anything but that. By no means should a blood test take close to 1 hr in a half.Like I said not a reflection of their staff. They all were running around and working as fast as they could but the process flow most certainly needs to be adjusted such as test work vs immediate care.I guess the review would be higher if they didn’t make it seem like an “in and out process”

I consider this clinic as one of my go to clinics. Their service is top notch and the staff are super friendly 🙌

The entire staff was so pleasant and very friendly. One of the nurses went above and beyond and got a diaper for my baby on her lunch break. Great experience would definitely go back.

Staff was so helpful and caring. Great experience and would highly recommend

Wouldn’t see my 3 year old son for a tooth infection because they don’t see “infants” for such thing. Only adults. How is an 3 year old an infant. Dumbest thing I’ve ever heard. And was told to go to aspen dental that they have an urgent care there but isn’t even open on a Sunday. The other immediate care down the street would see him but was told an over 2 hour wait. Ridiculous how hard it is to get emergency care on a Sunday for a toddler. Hopefully he’ll be okay another day to see someone who can help. What a country.

Very friendly staff and really care about their patients. The NP drew my labs to make sure I was being attended. 10/10 recommend this place!

The receptionist was very nice. Not only to me but just watching her as she interacted with other patients while I waited, she showed kindness to everyone who came in. The doctor was also very nice. She took my blood test and I barely felt it at all. I came here after having a bad experience at physicians emergency care and I will coming here from now on instead. Thank you for treating all your patients with kindness and understanding!

I registered online and filled out the paperwork in advance and when I showed up, only had to wait about 15 minutes for someone to see me. Everyone was kind and patient from the woman who signed me in, to the nurse who asked my symptoms, to the practitioner who saw me. They were calm and educated and helpful. Glad I made the decision to go in.

I went in for an ear infection. I was greeted when I entered the facility and waited on right away with my registration. After I filled out the necessary forms, I was seen by an intake nurse within 5 minutes. I saw the doctor shortly after. I was in there for less than an hour, even though I didnt have an appointment. Everyone I encountered was SUPER NICE and VERY PROFESSIONAL!!! I would definitely recommend going this facility!!

It’s that crazy time of year where everyone seems to be coughing, sneezing, and sick. Like many immediate care centers, I expected this one to be swamped with patients and staff on overload. I was pleasantly surprised to see how cheerful and courteous staff was despite a full house! The facility is clean, and although there was a slight delay, it was not nearly as bad as I thought it would be a week before Christmas!

I didn’t have long to wait. The medical assistant took all my info quickly and did the required testing. The nurse practitioner was polite and thorough. My meds were quickly sent to my pharmacy. I would recommend this location.

I quote my sons words, here it is like in a five-star hotel. Its really our first time in the hospital and it was stressful. But thanks to the friendly and caring nurses and doctors, our family has very nice memories about this time. We were supposed and well cared. Thank you!

My baby had a lot of mucus build up and I could tell he was coming down with a virus. I called our pediatricians office, but unfortunately the doctor was not in. I decided to go to Midwest and I’m so glad I did! Angelica was wonderful! She made the whole process easy for us and got us in right away! The receptionist checked us in quickly and Sharon came right after to take all his vitals. Sharon was very gentle with him and made me feel at ease. The practioner Marija checked his breathing and suggested we do a RSV swab after observing him. It came back positive! She could tell I was very nervous since he was so little! Instead of just sending us on our way, she took the time to explain everything to me and made sure I didn’t leave panicking and guided us to the next step. Thank you to all the staff for taking care of us!

First time visit. Very pleased. I first called to see if I needed an appointment or if one would help. The gal was very pleasant, especially first thing in the morning & just as pleasant in person. The facility is extremely clean and well kept. Even nicely decorated with cups and a water dispenser for patients. Well organized & a very minimal wait time. Every staff member was top notch professional, caring and thorough. So glad to know there’s a reliable urgent care in the area.

I would like to leave 1-star, as I expected more from this establishment. I had visited on December 24th 2023 (Christmas Eve) at 1:45 pm so I understand it was busy. I had felt very ill-Dehydrated and not myself. I was not able to hold water and a family doctor recommended an intravenous Vitamin shot-B12. For any regular day I could visit any medical spa and request this, & have no issue.Since my appearance was not ideal.. I was pale, messy hair, not sure why I need to explain but I was not looking well. My husband was reassured when he entered that a vitamin shot is no problem. After I had entered feeling completely HORRIBLE, I was looked at by the receptionist in Distress, and a disrespectful way. She told me no. At first I was told no, no. She SPECIFICALLY said she needs to ask her manager for approval. The manager didn’t even come out and look at us to make sure I was okay or even acknowledge my request. She came back and let me know that I could not get this specific shot as I am a RISK. My husband, upset and disheveled said but why? Why a risk? No response to this question.Then I was told in a not polite manner that sure I can see a doctor, see a doctor mentioned twice and they diagnose me but the point is the embarrassment I received and judgement from before the comment and me being a RISK. I would like this establishment specifically this receptionist to treat others with care and respect and as a healthcare professional have the compassion necessary to be in the healthcare industry.I did feel discriminated against based on my appearance and I hope no one coming here ever feels the same way or are denied the care necessary.Update: I had received a call from a patient advocate on Wednesday 1/10/24 at 8:59 am after adding this review, excited to see if anything had been resolved, or what feedback they had for me and I was even more disheveled after the conversation I had made me feel worse. Once again, I told this person I was there for care, for a simple B12 shot and since my appearance was in such disarray, I had the patient advocate tell me I was both drunk and high.. according to the report, mind you I was only looked at, and judged by the receptionist, not once did her manager look at me or assess my state.. To say I am embarrassed, is an understatement. I just want this clinic to truly assess any patient that walks into a clinic feeling unwell to be treated with empathy, care, and respect. I had not received any of that, and again hope this never happens to any patient.

Be careful about coming here if you are using insurance. My mom called and asked if they accepted her insurance and they said yes. We later received a bill from them stating that they were out of network from her insurance.Also, dont go here for a urine culture. They have their cups out in the open in the bathroom stacked on top of each other. You will get a false positive. I wont be coming back here.

Clean facility, friendly staff & doctors that actually pay attention to you. Id definitely recommend Midwest clinic to others

Everything was at a fast pace I was able to get what I needed done. They attended to my needs very carefully.

I have been to this location several times with my children. The staff is always extra helpful and friendly.The people that need to do better at this location are the patients. I witnessed several people talking to the young lady at the front desk so disrespectful and just down right rude. I’m actually impressed at how she handled each situation. Calmly and professionally. Good job Jocelyn.

Very nice and helpful staff . Great for TB screening for immigration requirements.

I was there with my son and the doctor was amazing. She listen to me what I wanna say, she understand me and she was very respectful. I really recommend this place and I don’t know if there is more doctors but I really really recommend that you will go and have the one what we had. I don’t remember her name, but I know that she is amazing

I was taken care of right away, the staff was very kind and thorough. I was seen by Jessica who had an excellent bedside manner. She listened to everything I had to say and took the time explain everything to me. She allowed me to ask questions after and was even available on the phone after I left to ask a question about my prescription. She truly shows she cares about patients.

Don’t have to wait long for the appointment and the staff is knowledgeable too. They accept most insurances.

Had a wonderful experience! Everyone was so helpfull! Wonderful staff! Needed my physical and titers done. They helped with paperwork and help me figure out how to do it! Thank you ladys! Keep on doing a wonderful job!

My experience was very quick and convenient with excellent customer service.

My first visit here. My regular PCP is away until the 24th. I had a terrible sore throat and 103 fever. The reservation was easy to make. From the Front Desk to the Nurses to the Nurse Practitioner, they were very cordial and caring. They took tests and advised me I had strep. I was prescribed meds and told to return a week later to make sure I’m doing well. If not, I can just call and cancel my return visit. I was very satisfied with their care. The location was clean and sanitary.

I like how efficiently it was ran. The service was phenomenal from beginning to end. There were two doctors and quite a few patients yet they were able to get me in and out in less than 40mins...wow!

Fast, polite, professional and personal. Even after we had left the doctor called us 20 minutes later. As a precaution she added another medication to help our situation. To me it shows she didnt stop thinking about our care even after we had left the clinic. That is exceptional. I highly recommend this clinic.

The staff at Midwest Express was truly exceptional! The nurses and doctors were very kind and attentive to my needs. I really appreciate all they did for me. I could not have had a better experience. Thank you.

They took me right before they were closing. Required an X-ray, which they performed and had a phone call from the doctor with the results of the X-rays before I made it home.

This was my first time at this Urgent Care and I wont hesitate to come back if needed. Staff was very friendly and wait time wasnt bad. I did schedule an appointment ahead of time for ease. My only complaint is that the online system for registering is not good-basically doesnt work, so I had to spend the time filling out paperwork once I arrived.

Though they had many sick patients to deal with, they were very efficient and courteous. Great experience there. Would definitely go back.

Service was quick. Doctors were knowledgeable. Price is right. 125 first visit 40 after. Not bad for no insurance customers. Would go there again.

What a great place! I was able to get an appt online for that day. The staff was super thorough, helpful, and pleasant. They ran some tests, diagnosed me, and sent my prescription right over to the pharmacy I requested- I had my prescription in my hands within a few hours and was already feeling better by that evening. They are wonderful here and I would definitely come back here for health care.

Like another person mention theres nothing expressed about this place with the staff very unprofessional! If they want to be an Express urgent Care narrow it down to who has the least medical issue! Like an eye infection.Whuch it should take long to be seen by a doctor to give you a script for your eye! I called 3 times since the morning,and all the say is a 2hr wait! What? They close at 8pm and its 615 pm and she said theres 8 people in the waiting area so how is everyone gonna be seen! This place is a joke! The last time I called you couldnt tell me how long it would be .What do you mean you do know it your job to know! I wouldnt recommend going to this jagoff place! Your better off going to the emergency room!

I came here (Norridge, IL Branch) early in the morning because I was experiencing ear infection symptoms. I went to this immediate care because I needed immediate help for my ears and because my primary doctor wasn’t available sooner. They checked me up and Nurse, Marija told me that she would send my pharmacy a prescribed antibiotics. When I checked out around 11 am the front desk told me that they’d already sent an order to my pharmacy. I was told by the front desk the pharmacy should see the order in an hour. At 3PM I went to my preferred pharmacy for my prescription. I was told they didnt see any orders. I called the immediate care immediately and found out that they hadn’t even placed the order yet. AT 3 PM NO ORDERS. I had a 10 AM appointment with them. It’s absolutely unacceptable. It’s so called an immediate care but couldnt deliver an immediate aid to paitients. This is the first time I’ve ever experienced trouble like this with a clinic/hospital. I do not recommend this place.

Awesome staff! I am from out of town and had a medical issue interrupt my air travel. They helped me get same day ultrasound results, on a Sunday! They didn’t have to do that, but they understood my situation and went the extra mile. I am incredibly grateful for their help. Thank you to Jess and everyone that worked with her that day!

This is the best clinic!!! All the staff are very professional, polite and willing to help. Great people work there. No pre-registration required. I and my family like this clinic very much.❤️❤️❤️

Check in was easy. Very thorough medical assistant. Dr. sincere and honest. I felt very confident in her recommendations. Just need a little larger waiting room. I highly recommend.

Everyone was very nice to deal with and sympathetic with my wrist and hand issue.

Every time I have come to this clinic it has been a good experience. Being in the Medical field I know this kind of job can be difficult. The staff is always friendly, and helpful. This last visit I had to bring my 2 year old and they were absolutely wonderful with him. I have never had a bad experience here. And I always recommend others to go here. Easy to get an appointment also. Their online site is also very user friendly.

Great service! Everyone very pleasant and professional. Minimal waiting time. Awesome care and great at answering any of our questions. I definitely will return if necessary.

I have been to Midwest Express Clinic several times in the last couple of years and each time i have gone there is was great.The service was very professional, caring and they serve you quickly. I will be using MIdwest Express Clinic every time i need to see a doctor for help and assistance. Thank you Midwest and the entire staff that work there for all your help and taking care of us quickly.

First time going there but I will be going there from now on. Everyone was so nice and helpful, all my needs were met. Great place. Highly recommend this Urgent Care Facility.

My daughter had a concussion and Dominica deserve five stars made her feel comfortable

The people there are great and know what they are doing! The Nurse Marija knows her stuff and a fantastic listener! So understanding!

An appointment means nothing. We had a 12:30pm follow up appointment, got surpassed by other patients, and didn’t get pulled back until almost 2:30pm. Absolutely ridiculous. Everyone was very kind to us, hence the generous 2 stars, but they are very unorganized. Lesson learned: appointments mean nothing here.

I came in for pink eye. The majority of pink eye cases are viral. I was prescribed an antibiotic for bacterial infections. When I found this out the clinic was closed. 3 days later and my symptoms are worse… I called them hoping to get an appropriate prescription and was told I need to pay again.

I don’t remember her name, but both receptionists I’ve dealt with were sooo pleasant. They make the whole experience. Also, the NPs I have seen, have been extremely nice and always as helpful as they can.There is one woman who rooms you, she is the sweetest soul. Next time I will get her name to share what a delight she really is.Thank you for your kindness.

Had the best experience, my son sprained his hand at school and Dominique took the time to explain all the questions we had. This isn’t like any other urgent care clinic, they are friendly and very patience. The clinic is very clean and all the staff is welcoming and friendly.

Went in early, checked in and was seen probably within 5 minutes! Which was great! The staff here was friendly and pleasant! I was fortunate to find this place, they helped me out and it prices were decent compared to other places !

The staff are very friendly and helpful. The wait wasnt too long considering the amount of people waiting and all my issues were addressed in a very kind and professional manner 😊

This place is great! The front desk girl is amazing to work with. Very professional and with setting the appointment online I was seen very fast and on time! They are very organized! The nurse practitioner was professional and honest. Overall great experience and I would highly recommend this place to anybody looking for a quick fix! I heard they will be able to do x-rays soon!

We were in clinic with my two-year-old son, where we received professional fast and high-quality help from professional specialist Galina, who explained everything in detail, provided immediate help and continued and continues to accompany our treatment. I recommend!

Great place, friendly staff behind the counter, pleasant and skilled nurses, and excellent dr Marija Vujovic, definitely going to be our family’s number one place to go to if needed.

I was very pleased with the great customer service and appreciate the staff taking care of us last minute. If you need to go somewhere for immediate care I definitely recommend this location if you’re nearby. The doctors and entire staff was very kind and helpful. Thank you so much!

Had my first visit to Midwest Express Clinic yesterday, after being sick for a week. I reserved a time online, and was lucky to have no wait time. Everyone there couldn’t have been nicer and I ended up having bronchitis - I received a breathing treatment and and prescriptions and have a follow up visit on Saturday. Great experience!

I was seen right away. Provider Jessica Miles was exceptional, thorough and helpful. My 5th visit to the clinic and the professionalism of the staff continues to impress,!

Went on a day they were running behind due to them being busy and understaffed. They did theyre absolute best at being so accommodating, patient and transparent. From checking in, to seeing their nurse, doctor and when checking out, such a wonderful, compassionate and patient team! Hands down our #1 place to go to for any of our Urgent Care Needs!And did I mention how GREAT they are with Children?!

Great place! Clean, friendly, and great staff!

Everyone needs to stay away from this place nurses they are OK but the billing they are scum I took my wife to that place for the pregnancy test. She did the test. I asked him how much for the test they said $15 and some change she gave them our insurance and they said OK she gave them her ID they got all her information and address than We left after two months and a half. We reserve the bill from the collection they say we have balance due that we need to pay or we destroy your credit I told them I don’t have any bills when we checks we find that bill comes from this place. They said they send us the bill. But we didn’t pay it. But we didn’t receive anything when I call this place they said they sent us the bill my wife, she told them we did not receive anything. You must be something wrong when they confirm the address it was a wrong address when she asked them Where did you get this address from? They told her you gave us, she told him no when they ask her for the address she gave them the ID and she gave them her email and she gavethem her phone number. She asked him OK why are you why are you didn’t email me or call me she say OK she asked them where is this bill comes from she told him when I get there you only told me $15 she told him OK that’s $15 what about the bill you send me $207.51 and your already took $73 from our insurance. They $15. For the test $19.00 for the customer service that took your information $119.00 because you are a newpatient and $29.00 correction and we give you some discount that’s why only $207.51 when we told them what should we do right now because if you told me I’m gonna pay all this money for test that cost $15 I’m not gonna do it you didn’t tell me can you put me one wrong address they said there’s nothing we can do that. She’s a little too late you should’ paid it.

Reserved a spot to be seen in 35min. Got there and the place was slammed. Guess what? I was seen in 35min! They took labs, I got a script and they listened to all my concerns without feeling rushed. I thought I would be there all night. Thank God I wasnt.

Loved how fast it was, but my 3 year old is a type 1 they had ppl going in front of us that came in after and I highly doubt was more urngant than a toddler with type 1, and bc of his disease my son has a tiktok account A JOB he gets paid for.. we were there for a scratched eyeball,no bid deal al All he wanted a video of the dye going into his eye and the doctor like yelled and said not to do that. so unprofessionally if tou didnt want picture/videos taken please put up SIGNS bc SOCIAL MEDIA is a paying job for my son just like being a doctor is for you

Highly disappointed. Left as miserable as I came I. Still battling the illness, not sure what I have. I think it’s viral. I was given instruction to take otc meds. Nothing is working. I feel 😞

Ive been to immediate care facilities before but this one is above and beyond the best Ive ever been to,staff great and the Dr.was fantastic. When your sick you want to get in and get out,they did that with a thorough examination !!!

NP Kaitlyn, and Nurse Monica were empathetic and extremely helpful. They knew what they were doing, and took all precautions and handled everything with efficiency and good care. The most important thing is that they listened to the needs and medical history, and made good quality decisions with us, and allowed us to be a part of the decision making.We are so grateful that we were able to get the appointment on such short notice and that they were assigned to our case.

Great service, excellent quality care and the physician was very wonderful. The only thing didnt like when the clerk ask for a credit card for file. You need to explain to patients if you get a billed your credit card will be charge. Even I didnt sign authorization form.

It was very easy to register online. Upon arrival I said my sons name and I waited approximately 45 minutes. The front desk lady working was very polite and professional despite being very busy. The nurse practitioner Jessica was very attentive of my concerns, she prescribed medication and by the next day my son was feeling much better.

I wasnt there long at all. I went in right when they opened & came out around 45mins later. I was tested and treated for something. The staff was so nice & friendly.I definitely recommend going there if u need medical care urgently.

LOVE LOVE LOVE this place!! Ive taken my daughter here a few times. I have a 3 year old and shes one of those kids that cries at the doctors office.. what can I say shes scared of shots and always thinks she is going to get one.. anyways no matter how much she cries and screams the doctors and nurses have ALWAYS been respectful, kind and patient with my daughter. I would definitely recommend friends and family.. which I have already. My sister has gone and I took my father in as well.

Dr. Aileen Bernardi was as professional as can be. She fed m described my symptoms before I could get to all of them. She prescribed me the correct meds and Im on my way to getting better. Thank you Dr Bernardo. I recommend this place all the way!

Excellent service and all the most pleasant and polite staff, and the doctors are professional👍👍👍

Staff is friendly and caring. Thank you. ☺️

I arrived right when the clinic opened and I was seen within 15 minutes. The staff was pleasant and helpful with the check in process and I will definitely consider this clinic in the future.

Just went in for their special with the Lipo-B shot for $10. Was in and out in 5mins. Claire was amazing. I didnt even feel the shot and she explained everything to me. Wonderful staff and experience. Cant wait to be back for more!

I went to the norridge location because they have xray capabilities. Everyone from the receptionist, to the xray tech, to the Dr. was very nice. Dr. Beth even showed me how to use crutches. 10/10.

Jessica Myles was FANTASTIC! She did such a great job helping me with all my concerns. I highly recommend coming here, you’ll find everyone to be kind and willing to help. Everyone is doing outstanding, I hope Myles gets the recognition she deserves for her excellent work. Thank you Jessica!

The best!!!!The staff was amazing!!! The Dr was awesome. Very polite and did not rush through with us and we came 30 Mins before closing.They didnt turn us down like 2 other places did because of being busy.The place is clean.Over all Id definitely recommend .

Quick and professional visit. I didn’t do any appointment just walked in and waited 5 minutes. NP was very good. She even called me next day and asked how my daughter was doing. I am highly recommend this place.

What a great place for Norridge and the O’Hare AreaCame in 30 mins before closing with an emergency. Had my son stitched up and out of there in less than 60 minutes. Staff from the desk to the nurses were kind and compassionate. A+

Stopped in before heading out on vacation. Had about a 45 minute wait and then a very good conversation where I didnt feel rushed. In the end they provided great customer service and provided me what I needed on a last minute visit. Was very happy with my visit.

Great service and excellent performance throughout the entire visit.

The clinic itself was wonderful, and the front desk was so sweet. However, the NP that was working there, Bernardo, was so inconsiderate, unempathetic, and incredibly rude. First off, she completed a physical exam on me in less than 30 seconds. When I approached her with questions regarding her differentials for my diagnosis, she interpreted it as an insult and responded rudely. Even when I asked Bernardo about a specific test and its potential insurance coverage (due to specific PERSONAL reasons), she laughed right in my face. This was an overall terrible experience. If youre not inclined towards a compassionate approach to healthcare, then perhaps a different career path would be more suitable. If you don’t like working in healthcare THEN DONT WORK IN HEALTHCARE. If you don’t want to be empathetic toward your patients, THEN DONT WORK IN HEALTHCARE. If you don’t want to answer patient’s questions and concerns, THEN DONT WORK IN HEALTHCARE. I will only go back there for my follow up and request someone else, other than that, you will never find me in that clinic if that’s who they like to hire

I did not want to give it a review, maybe it’s because it’s a Great find. The front desk, Nurses and the Doctor are so on point with clean office, care and bedside manners. I managed private medical clinics and this place will take good care of you and the family. Well Done Staff. ⭐️⭐️⭐️⭐️⭐️

Everyone in the office was professional and courteous including the doctor, as she was very attentive. They were also apologetic for being a little behind schedule due to staffing. I’ve never had a clinic apologize for unforeseen delays. The clinic was clean and updated, has flexible walk-in hours and accepts appointments. I would definitely return to this facility in the future if in need of urgent medical assistance.

Everytime i come they change the staff and today the girl who works at the reception she was sooooooo rude and they was aguy infront me hes english is not that good she was talking to the doctor he doesnt know how to speak english and she said it in baaaaad way if they keep her they r having bad luck running this place if i used to like it easy comfortable and I dont have to wait

Wonderful staff with tons of patience. Caring and professional Drs that make you feel comfortable. Went in for stitches in less time than Emergency Room would have taken.

Had a 1:30pm follow up approach.. got here at 1:15pm.. charged me my co pay before being seen.. there were three walk ins ahead of me… all got seen before me. Now it’s 2:10 and I’m finally getting seen. I was better off not making an appointment and doing a walk in. Very unprofessional. I should have been seen before all those walk ins!

Great experience even when you’re under the weather! Facility is very clean. Friendly staff. Dr. Liebert was very thorough. She explained things in a way that a patient would understand. I would definitely go back!Thank you for making me feel better!

My son was feeling miserable and we needed a quick turn around. Midwest Express was able to provide the necessary care in such a quick turn around. Staff was friendly and the doctor was amazing. Very patient, professional and clear with plan of care. Thank you so much!

I am glad that I experience the warm service of Midwest Express Clinic. Even there are many customers when we arrive, everyone is accommodated fast as we can imagine. Staffs are caring and polite ,the ambiance of the place are relaxing and rooms are neat and clean. For me it might not be the best but rather one of the best.

Took my Ill 8 year old to ME, after Lutheran General and their clinic had no available appointments. Booked online, still waited an hour and a half, but were triaged, tested and saw a very capable, nice doctor in good time. Left with an Rx and the next day he was doing 100%better. I will be back!

I came here with my child a few months ago and it was a great experience. No long wait. The doctor was extremely kind and reception was quick and helpful. The second time I came was a nightmare. I waited over an hour (albeit; there were tons of people waiting) but I was told it would be a 40 min wait. The receptionist, Jordan was extremely dry and condescending.When I was in triage, the nurse pulled up a chat between her and the staff and these nurses and employees were talking about the patients and how annoyed they were that these people didn’t mind waiting and specifically there was a “family of 3 that was driving her crazy.” I felt so uncomfortable and disrespected seeing these chats between these women that are working in healthcare and should show a little more compassion and understanding rather than just worrying about “not getting any negative reviews.” I will not be returning to this location. Skokie is a much better location.

Wonderful job !!Everything was first class experienceThe nurse did a very good job and the doctor is wellFriendly and professional staffGRACIAS

They have great service, and they dont take a long time👍

This place is amazing!! Took my 2 year old daughter here literally 10 minutes before they were closing on a Sunday. They took her with no problem, they did not rush through our visit and took the extra time to do an X-ray to see if my daughter fractured her ankle. They even showed me the X-ray photos made me feel so comfortable and welcomed!!! Thank you for all the staff that was in on 3/27 right before 6PM

Staff was extremely kind. I went in for a physical. After checking in I barely sat down and was called in by a nurse. The exam was good and they were able to answer all of my questions.

Made two trips in less than a week with each of my children. The flu let loose in my house. Easily made placements online and was in and out in less than an hour each time. It is so hard to find a place outside their pcp that takes their medical card. The staff was excellent. The facility was clean. Over all a great experience

I was a walk in on a Sunday afternoon and I was seen promptly and the visit included zrays.

Every time I have gone here I have felt heard. The providers actually listen and allow patients to have a say so in the care that they receive. I recommend them as a school nurse, parent, and patient.

Im from out-of-state and came to Midwest Express for emergency care for asthma attacks. I wanted to thank Magda (NP) for her expertise and thoroughness in prescribing my treatment. I really appreciated that she is a great listener as well as a wonderful practitioner. Thanks again for the service I received.

Such a horrible inexperience stuff (Maribella)-Help desk serviceWhatever you will ask her answer will be same which is no I can’t …ridiculous

Went in for a B12 shot. The place was packed with people coughing..I felt bad but they took me in within 10 minutes. Always very friendly people working there-I’m happy to go out of my way

I went in w my mother and cousin, all of us tested positive for covid. Everyone was very friendly and concerned and we were attended to in a timely manner and everything was explained thoroughly.I would highly recommend this location.

Staff was friendly, patient, and caring not just to me, but to all that came in while I was there. The clinic was very clean. I appreciated the care I was given in my first experience with urgent care. Would recommend this clinic to anyone.

I brought my son here because he sprained his ankle at school. There was NO WAIT! The staff was super nice and emphatic! They even offered services like B12 shots and Botox. I was intrigued. The office was clean and inspirational. The decor was uplifting! This will definitely be our “go-to” when it comes to our emergency needs… and more! Thank you for taking care of my baby! And me! See you soon!

Monica MA was so kind and amazing. She gave me a Toradol shot and was so careful and made sure that it doesn’t hurt at all.Elizabeth NP was so kind and helpful and treated me with care. Great experience! I will definitely be back

This Express Clinic is amazing! All of the staff are warm and welcoming. The front desk was great and patient. Sam, the medical assistant was so kind and helpful. The NP Chezann L. was amazing and so nice!

Great experience. Since we were from out of town, they were more than accommodating. Appreciate the timely manner getting in and seen.

I went in to be tested for Covid since I had been exposed. It was an easy process. Came in the receptionist gave me a paper to fill out I sit down and was taken in a Reasonable amount of time. I was there some more questions and history was obtained. She explain to me what was gonna happen.She swabbed my nose. And I was taken into another room to wait for results. Results came back quickly. Any questions I had were answered and I was on my way. The stamp was so friendly that I would come back again. -1*is because they’re trying to freeze out their employees in the one room I was taking to.

I always go to this location because I can quickly be seen without a set appointment and not having to wait days (which for me as a mom is so important). Everyone from check in, vitals and the drs are so nice and thorough. My only wish is that BCBS would cover them urgent care!

The most friendliest and hardworking nurses/doctors! They are fast and reliable. They make me feel welcomed not rushed and nervous. I love coming here!! 10/10 recommend!

The customer service very friendly and polite the place very clean the doctor very nice I recommend it to my family and friends

Zero wait time. Easy pre-scheduling online. Friendly staff. Immediately addressed all my issues. Left very satisfied. On the road to recovery

So happy for this clinic it has been great to go in and get evaluated quickly and get prescribed my meds when my doctors office is closed. I have been going there for a couple years and highly recommend it! Thank you for Dr. Maria and staff very attentive and kind!

Where do I begin? My experience was great, my 14year old was sick and scared and she was out at easy as soon as she was seen. Everyone was so nice and helpful! I will definitely be back for any urgent needs and maybe more. I saw they offer other services.

Front desk very friendly person,We walked in and waited about 45 min .They took us to the room and we waited another 30 min . We were checked by nurses practitioner, diagnosed and prescribed medication. Overall good experience. Waiting for a bill😅

Ive only been here once, so my review is based on my one visit. I desperately needed to get to see my doctor yesterday as I woke up early in the morning (about 1:30 a.m.) with a horrible ear ache. I mean it hurt so bad that I cried! I couldnt hear out of my right ear and it was throbbing pain. I knew I had to wait to been seen unless I went to the ER. I was able to wait to call my doctor in later in the morning (8:00 a.m.) and unfortunately she was all booked for the day and then the receptionist told me about Midwest Express Clinic in Norridge. I had a feeling it might be packed considering it is cold and flu season. I honestly dont remember the time I checked in, but I wasnt mad that I had to wait. I was just grateful that Id been seen soon! The receptionist (Dominique) at this location was super nice and had a ton of patience as many people walked in just as walk-ins and some had made appointments online. I must have asked her the same question bunch of times even though she probably told me the answer when I first walked in. The Nurse Practitioner (Jessica) was wonderful! Since I had wondered for hours what was causing the awful pain in my ear, she reassured me it was indeed an ear infection and not bugs as I asked her twice. 😬 😫I watch entirely too much TV I told her, which I think she got a laugh out of. 😆I was able to get the medicine I needed sent to my pharmacy and she said for me to come back in a week to make sure that my ear is on the mend. Overall, I had a good experience at the Norridge location (which is closest to where I live) and I will be back should I need to be seen if my primary doctor is already booked for the day. I will also be letting my friends and family know about Midwest Express Clinic should they encounter the same dilemma I did.

Can’t say one bad thing about my experience. The work force was efficient very kind and timely. Very clean and a pleasant atmosphere. The doctors explained everything in detail. I won’t go anywhere else!! Thank you for providing a very good experience.

I don’t have much to say since I wasn’t seen by a Doctor, just the Dr.Assistant but as soon I walk in I was greeted by the receptionist and the Nurse in the back was very nice and sweet, so the Dr. Assistant took me back to a room and explain to me the results of my test she was very Professional and advised me to go to the Hospital which I did and YES 👏 I would go back if needed too. Rooms nice and clean and so was the waiting area . Thank you !

Professionalism, compassion, and knowledgeable. Went in, was treated with respect and was directed to get the help I needed which wasn’t available at that site but was very informative. Follow up call to assureMy well-being and to make sure that I did respond to the follow up treatment.

I was happy that you take walk ins. I was given good care for my dog bite. More importantly my dog was given understanding. He was spooked and reacted like a dog.

Jessica Flores the nurse told me my antibiotics would be ready in an hour and it took two days and a lot of phone calls to a supervisor to fix Jessica Flores’ mistake. Mireya the supervisor then mentioned that Jessica Flores was out for a week and wasn’t available to help me after she promised my eye drops and antibiotics would be ready in an hour. Said she’d call back and never did. Incredibly disappointing experience. Supervisor said I needed to come in AGAIN to see if someone else could give me my prescription. I’m not coming in again because your staff made a huge error, that’s a ridiculous statement for staff to even offer that as an option. I understand being a nurse is hard work but if you’re giving your clients false hope about helping them feel better by a certain time frame, then maybe you should seek a different career path. Clients have to be incredible advocates for themselves to be able to fend for themselves in this clinic. I feel like if I wasn’t a young Latina woman then I would’ve been treated much better.

Great care !! Nice staff .. great doctors , I recommend this express clinic to anyone that needs to be seen .

Walked in with a very sore throat. I was seen in about 15-20 minutes, by the nurse. She did swabs to check for a couple of things, then I saw the PA. Everything came back negative and she told me about all the ragweed problems this time of year, suggested Claratin and Flonase. I have been taking them since and I feel great. Thank you. Everyone from the front desk to the PA were super nice and helpful. I would recommend and return.

Great experience with the doctor was checked in quick. Very informative

Great service from the receptionist as she was welcoming as well as the staff nurse. Nurse practitioner could be nicer and less judgmental. The biggest downfall is after you paid to get a test, you have to come in and pay for the visit just for them to explain what the results are which they will most likely just read out what the paper says that was sent out. They will not answer your questions on the phone unless you come in. Seems unethical and beats the purpose of express and convenience.

I have been to this location a few times with my daughter, when ever she is sick I run here, I know she will be seen promptly instead of calling her peds office trying to manage an appt which they never have the same day. I am very grateful my child can receive care when she needs it instead of waiting days to be seen. 💯 recommended

The staff was very nice and answered any questions I had. The entire experience was great, and the wait was minimal.

Great place. Great staff. Clean. Took care of my needs. Quick and to the point but not too quick where I felt rushed. Explained everything answered all my questions and concerns. 5 stars

Very kind, accommodating and thorough. Also, was in and out rather quickly. Thank you for a good experience. Just hope I dont get a huge surprise bill.