Shady Grove Fertility in Frederick, MD

I cannot explain one bad experience I had at the Frederick Shady Grove office. Every single person I saw including Dr. Roth, Dr. Bromer, the ultrasound techs, nurses, and secretaries. Always so welcoming. Communication whether it was good or bad news was very therapeutic. I always felt comfortable there. I look forward to continue going there in the future.

After experiencing a devastating loss and the emotional and physical pain that comes with losing a baby, my husband and I were eager but nervous to start our fertility journey. Thankfully we were referred to Dr. Bromer and his incredible Patient Care Coordinator, Julie. From the moment we reached out, Julie and Dr. Bromer were compassionate, knowledgeable, and quick to respond to any concerns or questions we had. They level of care I have received so far as truly put my mind at ease.Dr. Bromer is thorough in his approach, and its clear he cares about his patients. His patient coordinator, Julie has been an absolute ROCK for me as well. She is always available, empathetic, and proactive in providing support and information.We are so thankful we found a team that is not only incredibly skilled but also deeply caring. I highly recommend Shady Grove, Dr. Bromer and Julie to anyone looking for fertility care.

My nurse Heather is AMAZING. Heather went above and beyond in my care. I highly recommend her, she is caring, thorough, and responds to inquiries quickly. She has helped my treatment go smoothly while helping me learn more about my reproductive care.

After going through the reviews I decided to book a consultation with Dr. Bromer. Everything I saw indicated he was kind, caring, and compassionate. So I was really looking forward to my appointment.I’m not sure if I caught him on a bad day or what but he VERY abrasive and extremely unprofessional. I was there on the recommendation from my pcp, obgyn and oncologist following a miscarriage. But wow, he handled the entire situation so poorly. Even when I was quiet, crying, and withdrawing from the conversation he kept at it. Almost as if he enjoyed berating me.He would also ask questions and then immediately start speaking over me?! It was so bizarre and uncomfortable.I let my patient care coordinator know what happened and they let him know. He called me but I’m not sure why? All he had to do was literally be nice to me for the 10 minutes I saw him in person. I drove a 2 hour round trip to see him and he made me feel like I wasted his time. I even apologized for doing so because of how mean he was to me. I’m still left wondering what I did to deserve the treatment I did. 😔Also to clarify, I don’t disagree with anything he said. It was HOW he spoke to me. There was absolutely no reason for him to act personally offended. Like I had no reason to be there and he wanted to make sure I know that.I would NOT recommend this practice or Dr. Bromer to any woman.

I have been going to the Frederick office for 2 1/2 years and have nothing but wonderful things to say about the staff and the care I’ve received there. They’ve been such an incredible support system for me as I’ve navigated through the emotional journey of infertility. Big thank yous to Dr. Bromer, Milka, Margaret, Angela, Rasheeda, Michelle, Stephanie, and all the others I’ve come in contact with for your continuous kindness, care, compassion, and dedication. I’m so grateful to have you as a part of my care team!

Angela at the front desk in Frederick is the best. Shes so kind, efficient, and helpful. The wait is a little long at times which is hard when you need to get to work, but by now I know to schedule extra time. Margaret the one who does the unsound is so kind and good as well. The nurses Ive had the opportunity to interact with are helpful.

Milka, the NP at the Frederick location is amazing at her job. I’ve been coming for treatment for over a year and a half now and she’s been with me through it all. She always puts a smile on my face and is always rooting for me. Every time I see her, she tells me my time is coming and is always uplifting and encouraging. Thank you Milka!Margaret who is one of the ultrasound techs has been there for every ultrasound I’ve had in that office. Every single one of my IUI’s and now IVF treatment, she is always so kind and thoughtful. She makes me feel at ease and comfortable when in these vulnerable situations. I’m very thankful for this incredible team at the Frederick location!

Ive just started with this practice in the Frederick location under the care of Dr. Bromer ( hope I spelled his name right) as he made me feel comfortable with his personal anecdotes and attentiveness. Thus far I am satisfied and was made to feel like I was in good hands thanks to his entire team.This is my second visit with this office. When I first got there the whole team was awesome from the front office , to the nurses like the beautiful black queen ( rasheeda) who took my blood work in seconds and painlessly, the sweet fashionable front desk lady with the blond bob ( Angela ), the friendly ladies who did my ultrasound ( Mika and Margaret ) , the vivacious nurses Rosalind and Stephanie and the lovely Diana who collected payment.I look forward to my treatment and getting to know everyone and remembering all their names.

I am thrilled to give Shady Grove Frederick a well-deserved 5-star rating. I have been a patient for almost two years now, embarking on our IVF journey about a year ago due to some initial insurance changes and testing. From the very beginning with the intake process to meeting with Dr. Bromer, having Kelly as my assigned nurse, interacting with the kind women at the check-in/check-out desk, the phlebotomists who took my blood work, the attentive staff monitoring my ultrasounds during the egg retrieval process, and even the office manager, every interaction has been nothing short of outstanding.The entire team at Shady Grove Frederick goes above and beyond, showing genuine care and dedication to ensuring the success of every patients pregnancy journey. Kelly, in particular, stands out to me with her unwavering support and ensuring that I navigated through each step of the process without stress, even during the most challenging moments of my egg retrieval / transfer. She is an angel.Although I wish I knew everyones name to give them individual recognition, the collective effort of the team has truly made this emotionally charged experience a positive one. I feel incredibly blessed that Dr. Bromer believed in the possibility of helping us achieve our dream of pregnancy.Now, at roughly 5 weeks pregnant, I am filled with gratitude and awe at this moment and this journey. Shady Grove Frederick, thank you for turning what seemed impossible into a reality. Your exceptional care and support have made a profound impact on my life and my husbands too - and I will forever cherish this experience.

I was beyond thankful for the experience my wife had with Michelle today (03/28/2024). My wife doesn’t always handle bloodwork well and Michelle made it look so easy and my wife was much more relaxed than she normally is. She made us both smile today. So thank you Michelle and Shady Grove as well for helping us navigate this journey. -The Severances

My nurse Toni went above and beyond for me during a time of need and I will never forget that! Highly recommend the Frederick office.

Dr. Alexis Gadson is a treasure. She’s very knowledgeable and she really put my husband and my minds at ease and this was just our first appt with her. I’m truly thankful for her already!

Its always a wonderful experience here. Everyone is very generous and makes me feel like home.. Rashida, Np mika makes me feel so loved and blessed to have them in my care team.

Was given an 1-888 number to call for urology appointment which connected me to a canned statement to call local office, called local office and was told they were on lunch, not very professional with appointment scheduling.

Dr. Roth and Lauren have been wonderful! After our first transfer failed, we did two more rounds and transferred again, resulting in a live birth! They were both very candid and honest with us about outcomes and treatment options, including information on mosaic embryos. They also showed compassion and have great bedside manner. I was grateful to have them as my IVF team! I would recommend them in a heartbeat.Im not impressed with the financial side of things. Every single time I get a bill from Embryo Options, Im told by SGF that insurance doesnt cover storage fees. However, whenever I take the time to submit it to my insurance, they cover it. So Im not sure where the issue is.I was also told that I needed to pay a copay for visits, and that the 1k deposit for my husbands sx had to be from us. My insurance doesnt charge me copays and it paid the 1k. Ive since received refunds several months after for the over payments that I didnt need to pay.Im extremely lucky to have everything covered (as proven by my rep and benefits handbook) and to be told by SGF that something isnt covered, when I know it is, is very frustrating. Theyve not been forthcoming with information or to talk with and it took several times of calling to get answers (which ended up being wrong, anyway).

We received professional and great services at SGF, and would highly recommend them for those who consider fertility treatments.We start our journey with Dr. Bromer in March to determine the reasons of the infertility. Throughout the journey, our clinical coordinators (Kristi and Lauren) are the main point of contacts. They are both very friendly, professional, and reachable. They are very responsive, and always answer our questions and concerns quickly.We also like the flexibility to schedule lab works with any SGF offices, and having the results sent in and reviewed by Dr. Bromer. We appreciate the availabilities of the early appointment hours a lot, which work well with our 9-5 schedule!!It was a great experience overall. Thank you Dr. Bromer, Kristi, Lauren and SGF team~

I was very disappointed with my experience with Shady Grove several months ago. I decided to do my IVF process with a different fertility clinic. I made an appointment weeks in advance for Shady Grove. I left work early it’s approximately 35 minutes away. I arrived early waited 20 minutes and was told my consultation was canceled. Why? They had all of my information incorrect. It wasn’t just incorrect it was all made up. The scheduler who confirmed my appointment must have lost the information somehow and falsified my email and phone number. So I had to reschedule. I explained that I preferred an in person consultation at the last minute it was switched to virtual because the doctor was sick. Okay I had to pay for it. I had a consultation with the doctor after IUI with Letrozole at my previous clinic I requested to switch to Clomid for my next IUI. I was told I had to do 3 natural IUI cycles. Due to the cost of the sperm vials $1,895 each, I said I would prefer medicated IUI’s and she told me they would not do that because it makes no difference. I’m an educated business owner and the doctor made me feel absolutely horrible and small. I will say the front desk staff is nice. They did feel awful after I sat there for 20 minutes and they had to tell me my appointment was canceled due to their discrepancies. My personal information should have been handled better and saved securely, not lost and then falsified. If you prefer medicated IUI’s or if you just want your opinion to matter explore other fertility clinics.

I had a great experience with all of the staff at SGF Frederick! They were all friendly and caring! ❤️

The team at Shady Grove in Frederick are so incredibly kind, easy to talk to, and very informative. It’s not often that you go in to a medical office any more and have people who are friendly. Going through any fertility treatment is tough so it helps to have a team of people that help keep your mind relaxed. Starting with Tony who kept me up to date daily with the most informative voicemails. She has or will get the answer to all your questions. Then the bloodwork and ultrasound teams who distract you from the stress with fun conversations. Every single person I’ve interacted with made the past few months so much less stressful. It was nice to have a friendly face to look forward to seeing every morning. Dr. Roth of course was also very informative. This is my 3rd time at a fertility clinic and each time they wanted to try everything under the sun before IVF. She said because of my age she didn’t want to waste anytime and we got right to it . What could have been a very stressful few months seemed easy. I have my extraction tomorrow so we will see what happens next. Either way it was a great experience so far with the Frederick office.

Everybody is so nice and Michele is AMAZING at drawing blood. She always makes me feel comfortable!

I gave birth to my miracle IVF baby in January and I will be forever grateful to Shady Grove Fertility and the team of doctors, nurses, ultrasound techs, lab technicians and embryologists that made it happen. Even the front desk and billing staff were always helpful. I went to the Frederick office and Rockville office and primarily worked with Dr. Roth and Holly. Dr. Roth always explained things really well, answered all my questions and was compassionate. IVF and all fertility treatments are extremely stressful and emotional but SGF offers the highest level of care on the scientific and and patient care levels. Highly recommend SGF if you live in the DMV area.

I have nothing but positive things to say about SGF Frederick. Dr. Bromer and my nurse, Julie, were supportive and transparent. All of the support staff including the ultrasound tech and women who did the blood draws, the women at the front desk, the on-call nurses… every single person we interacted with were wonderful and caring. I would recommend SGF Frederick and/or Rockville to anybody looking for a fertility specialist.

From Angela at front desk to Michelle and Rashida— all friendly, sensitive and caring professionals. Fabulous team!

Everyone in the office Ive met so far has been very professional, supportive and comforting. Loretta (NP) was very knowledgeable and kind. The nurse Toni was very welcoming and helpful as well. They all made my first appointment stress free and worry free. Dr Bromer put my mind at ease from the very first appointment. I have a lot of faith in this team just from my first few experiences.

Angela was so kind and sweet. She made my day so much better!

I have to admit, my very first visit to Shady Grove over 10 years ago wasnt the best. In fact, we went to another fertility Doctor and had two rounds of IVF with ICSI. Those two rounds didnt result in a LIVE birth so we re-visited Shady Grove in Frederick with Dr. Bromer. Thankfully after two more rounds we now have an almost 4 year old son and another embryo. I would highly recommend this practice and the only additional recommendation I would make is to find a support group as the emotional toll this process takes is just as difficult as the medical and financial impact.

As far as the staff, nursing, and Dr. Roth they have all been amazing! They have all been very helpful and answer any and all questions no matter how silly they may be. My only complaint is not allowing a support person with you to important appointments unless they are vaccinated. If the patient is unvaccinated, what does it matter if the support person is vaccinated or not? This experience is already stressful enough. Then to have to do it alone because of whatever reason your support person is not vaccinated adds even more unnecessary stress and worry. If everyone is wearing a mask I just dont understand why your support person cannot attend important appointments to be there with you and for you regardless of their vaccination status? This is the only Healthcare facility/environment that does not allow a support person or does, but only.if theyre vaccinated. Just very upsetting and stressful.

Im not sure where to begin, Ive been very emotional drain and disappointed on my journey with the fertility experience. I went in with the opportunity to know that my experience with shady grove was going to succeed but it didnt happen that way. The staffs were amazing, but it seems that the moment I started my IVF treatment I felt that every moment I was able to relax my mind they were calling me about payments back to back and it was too overwhelming that I couldnt be able to keep my body stressed free. Then starting my treatment they changed my medication because the doses that they gave me was too high so they reduced it to a lower dose and it lead to where that I couldnt reduced follicles so they have to cancel everything and says they cant help me..I was very hurt emotionally and felt like I would never have a baby.

*Update:While my experience at Shady Grove was not the best, I have to say I found a new respect for the Shady Grove team. Within 24 hours of my review, Dr. Bromer called me to express his concerns with my experience. He was very respectful and understanding to the feelings I had toward Shady Grove. He assured me that his team understands that everyone’s situations deserves compassion and personalized attention. The fact that Dr. Bromer personally called me to apologize for my experience, means a lot. You do not get that type of attention in a fast-paced world. So, to anyone looking for fertility help, DO NOT rule Shady Grove out! They do deserve a chance and you deserve this kind of attention.*First, I would like to start this review off by saying that Dr. Bromer was the most caring and knowledgeable doctor I have been to in a long time. This review is getting two stars because of him, otherwise it would be one, zero if I could. From the moment my husband and I sought help with Shady Grove, we felt like we were cattle being pushed through the barn. Our nurse was not assigned to us for almost a month and instead of her sitting down and explaining the process in terms that newbie patients could understand, she “auctioned” off her words. By this I mean, she ran through the process in five minutes which just sounded like one word jumbled together. We were pushed through the meeting so fast with our nurse, we did not have time to think about what was going on and what questions we should have asked. She also did not include pricing for our procedure, which was a shock when we received a call from the finance department telling us we had 24 hours to pay or they will cancel our procedure. Because of Dr. Bromer, my husband and I did conceive. However, it resulted in a miscarriage that was shown on an ultrasound. The doctor, who performed the ultrasound, did not have any bedside manner. Two weeks later I had to come for another ultrasound, by the same doctor, she walked into the room and said “Wow, 9 weeks pregnant, let’s take a look at your baby.” The person who kept up with my chart did not take the time to read the notes she wrote. Another two weeks had passed, and my nurse suggested a D&C at their Rockville location. The doctor needed to do another ultrasound to see what was going on, different doctor. This doctor walked in and stated “So you are 11 weeks pregnant. Are you ready to see your baby?” The professionalism is not there from most of the staff. The financial department could not give me answers when I asked about not receiving a packet about the cost and she seemed extremely distant when I began to tell her that the team needed to make sure all patients are aware the cost way in advance, not 24 hours in advance. Again, this is not a reflection on Dr. Bromer’s performance during our time with Shady Grove, however, the clinic itself needs to work on their professionalism, bedside manners, and relationships with their patients.

When you start your journey with any fertility clinic, please keep in mind you have to devote time, time, money and first of all patience and hope!!!!! It is a very busy clinic. Yes sometimes miscommunication happens as at any hospital it may. Yes it took lots of needles and lots of 3 hours trips for me to go and do everything necessary. However staff is very pleasant and always there for you early light. Mornings are busy but so every other hospital too. Doctor Bromer and Doctor Ross always supported us with every step. Specifically in this pandemic craziness! We were successful after 2nd try of IUI. My husband and I are extremely pleased of course. Dont forget it is one of the leading fertility clinics in the US so many patients and they can be overwhelmed at times. Also you can always contact them via portal for clarification of any information. Of course every case and person is unique and yes you need to keep trying or else you never know if its possible. Thank you all at Frederick znd Rockville location to make it happen for us 💗

I wouldnt recommend Shady Grove to anyone. Fertility problems are really hard, and it doesnt help to go to someone who is supposed to be a specialist, but instead just tells you statistics about how unlikely pregnancy really is. Cool, how comforting.I had a previous bad experience with Shady Grove in which I had received about a months worth of communication regarding my ectopic pregnancy, usually through my care coordinator but often stating the responses came from my doctor. Then, lo and behold, at a follow-up appointment I mentioned the ectopic, and my doctor said she didnt know I had an ectopic, and further that she wouldnt have had me do all the testing I had done if she had known. Recurrent miscarriage is different testing than recurrent pregnancy loss, it seems, and an ectopic in addition to my miscarriage made my diagnosis the latter. I would have left then, but thanks to American healthcare, insurance, and my doctor calling to apologize and stating she had forgotten, I was willing to let it go. Human error happens. Her comment that she wouldnt have had the testing done if she had known was a bit of a red flag for me, but I let it go. However, I felt it was important to mention again now.That was 6 months ago. Since then, we have tried timed intercourse, 2 rounds of IUI, hormone supplementation. Without going into too much detail, I was put on a medicine, which caused my uterine lining to thin, and we knew that the first time, so I had another pill to counteract that. The dosage of the first medicine was doubled for the second time, which naturally thinned my lining more. When calling to tell me the IUI failed again, my doctor suggested we try a different medicine which doesnt thin the lining. When I asked why on earth the first medicine is used, ESPECIALLY when its known it has thinned my lining previously, I just got told there is a lot of research about the first one, as if that makes that error okay. I also dont understand why ultrasound isnt done before the procedure to make sure its a good time for the procedure. There are so many other ultrasounds to prep for it , so why not when it matters most?I wrote a message full of questions and concerns, and instead of answering any of the questions, I got told the statistics again. It feels like they are just setting you up for failure by reassuring you how normal this is. Why isnt anyone trying to find the answers? Why is a fertility specialist okay with playing to the statistics? At the end of the day, it is a business. The more tries it takes you, the more money for them. Unfortunately for them, I will be taking my money elsewhere.Also, every single appointment I made I was not called back until minimum 20 minutes after my time. It was then rare anyone was at the desk for me to check out. I understand that part of my review is biased because after a year of going to Shady Grove, nothing has happened besides a lot of testing, a lot of waiting, and a lot of co-pays. But even if it had worked, I still wouldnt be happy with the patient care I received at Shady Grove. I am not trying to call anyone in particular out; I understand every woman is different and maybe I wouldnt have had success in the past 6 months somewhere else. But maybe I would have at least felt like I was more than just a number. Im sorry to have wasted my time and money for the past year, and sorry I made the mistake of giving them a second chance.

My nurse and doctor are great. However, the billing is awful. We started with Shady Grove in Oct and we keep receiving bills even thought our insurance and HRA pay the bills. We have never been past due because it’s all completely paid yet they continue to ask in front of other patient if I’m aware of the balance. It’s very embarrassing because I know it’s been paid thanks to Cigna EOBs. I have to continue to tell them that my bills have been paid.

Going through these procedures are stressful and emotional. However, Dr. Roth and her team were supportive and caring throughout. Even after my pregnancy transitioned to my regular OBGYN, Dr. Roth continued to provide support and encouragement.

The well seasoned staff at the Frederick office are outstanding! We have twin boys who are 6 and a son who is 2 1/2 - Shady Grove has helped our dreams to come true! They have a wonderful team of committed professionals.

A year ago I started my journey with SGF. I should’ve known from the start it was going to be a joke. Their billing department is extremely incompetent. I currently have an inch worth of paperwork where they OVER AND OVER again failed to properly file my claims with my insurance company. I AM STILL DEALING WITH THIS A YEAR LATER. At this point I haven’t been to any of their clinics since December. I did four treatments of TI and did a HSG. All TI’s were unsuccessful. After my third TI they wanted us to go straight to IVF. My entire time being a patient with them I never felt supported or encouraged. It was a total waste of time and such a disappointment. Most of all, the billing made it absolutely miserable. I ALWAYS paid my bill on time or before time unless it wasn’t filed properly. When it’s not filed properly insurance isn’t aware and it doesn’t go towards your deductible or out of pocket max. BEWARE AND LOOK AT OTHER OPTIONS!!

I’ve been seen at a few different Shady Grove Locations and the Frederick location is the worst. The other reviews are accurate. Many of the staff are cold, indifferent or just outright rude. Working with some of the members of the Frederick team is a total buzzkill. The exception is Dr. Bromer; He is very nice and professional.I would recommend a different location like Rockville.

Our experience with Dr. Roth and Shady Grove was pleasant and successful, it resulted in pregnancy with the very first try! Everyone we dealt with, from the doctor to receptionist were great, positive and supportive people!

All they care about is taking your money. After 3 failed ivf cycles/frozen transfers I ended up getting pregnant a year later naturally. When I called them a couple times to let them know and ask some other questions not one person said congratulations to me; they sounded more upset I got pregnant without their help. Its a shame what you pay these people and the way they treat you. Youre just a number to them. Not to mention the many pieces of information they left out during my process that could have been helpful to me. Chose a doctor in rockville instead if you have to use this facility.

Doctor met with us after a devastating loss only to show aggression and high emotion when we didnt get any response overnight from an on-call and mentioned professional reporting. She did not try to diffuse the situation and collaborate to understand what happened. She was scary and defensive with us in the office. We called for release of our embryo to transfer to a new location, we were hung up on intentionally by Director Vikki. Were afraid that we will never see our embryo again and that the office will destroy our healthy embryo out of malice. Please research an office before you blindly trust people who only care about money and are unethical in medicine and fertility. Experiencing depression and and PTSD from the experience at this office. They caused more harm than good and now were seeking counseling due to this horrifying experience.

After years of unsuccessful attempts at pregnancy, I was able to conceive a baby girl on my second iui attempt with Dr. Bromer! My baby is currently 3 months old! The nurses and doctors at this facility and the Rockville location were great! Also Delphinia was helpful with the financial aspect. Fertility treatment can be stressful but it’s all worth it in the end. I will forever be grateful to dr. Bromer and his team for helping my husband and I conceive our beautiful daughter!

I have not even started IVF yet and my experience has been HELL. No one knows how to do their job, so you will have to do it for them. Dont be offended when they NEVER pick up the phone OR call you back. I have been trying to get a prior authorization approved for way too long because their prior auth team cant seem to figure out how to submit clinical documentation... I honestly am so stressed out and over this whole process. They dont make it easy.

The best clinic by far. I have never had anything but positive interactions and experiences. Dr Bromer is knowledgable, compassionate & attentive. I would highly recommend them to anyone...you dont feel like a number, they make it a very personal experience.

Dr Bromer and the medical staff at SGF are so warm and welcoming. After several failed attempts of IUIs and IVFs, Dr Bromer gave us hope by listening to our concerns and looking for alternative treatments.

They didnt check my prolactin for 2.5 yrs and wasted 3 rounds of IUI treatments. They dont check all of your hormones every year.

Jody and Dr.Bromer are amazing! They’re kind hearted, I can go to Jody for any question and you feel so comfortable and at ease with them in your care. I highly recommend!

Yay, looking forward to meeting our new little one! Thanks, Shady Grove!

Angela at the front desk at Frederick office is very kind and helpful

This is the WORST medical office I have ever dealt with. The phone representatives are rude, they do not provide promised ADA accomodations effectively, and their insurance department is unbelievably incomptent.

A very busy office, but the staff tries to meet all the patients needs. Dr. Bromer is very caring and we have been very satisfied with our care.

The Frederick office is great! Friendly staff! Very supportive

The staff was so mean and hurtful to my family. We have suffered tremendous loss with this company.

I LOVE SGF Frederick! The staff is so warm and friendly! From the office staff, Angela, Diana & Bryan, to the nurses that draw your blood, Michelle, Rashita & Stephanie, to the ultrasound tech and the NP, Margaret and Milka, to the nurses like Jody and Kelly, all the way to the Doctors, like Dr Bromer. Everyone in this office is personable and welcoming. They understand the complexities and hardships of infertility and genuinely want to help. They are like family! They want you to succeed. I wish every doctors office was like this!