St Louis Healthcare Group

I use to brag on this office, actually just recommended it today but after today I’m done and will no longer be a patient. I drive at least 45mins to be treated here. I talked to two different ppl on two separate occasions to verify my 4pm appointment today and wasn’t told I’m not on the schedule until today when I physically show up. So 45 mins of gas waisted and no one even willing to squeeze me in after I showed up at 335 for a supposed to have been 4pm visit. The icing on the cake is that i was supposed to be scheduled for a separate appointment the following week and also told NOPE not on the schedule so somebody’s answering the phones and waisting peoples time. I called off of work, drove 45 mins, and still told it was nothing they could do to help me. I came to this practice because of how Dr McDonald treated me when I was pregnant with my now 6 year old daughter and stayed no matter how many times the Dr’s changed but good Riddance!

I had the privilege of being treated at The Medspa Chesterfield recently. I was treated by Rylee and received the Vivace Microneedling service and it was amazing! My skin is absolutely glowing. The new medspa is beautiful and very relaxing-I could not have asked for a better experience. I will definitely be back soon for additional services!

I’ve been coming here for years and used to highly recommend this group, but over the years that has changed and is quickly turning for even worse. In the past year my medical history has been ignored, my knowledge about my own chronic diseases and body have been dismissed repeatedly, scheduling appointments has been subpar, and there is little compassion shown by an increasing number of staff members

So many great services offered! Everyone is very nice. Carrie explained each step of both the hydra facial and Vivace. Will be returning for more services.

I wrote a reply about billing and if you’re overweight they treat you like garbage. Not to mention misdiagnose people. And their reply to my review was their nurse practitioner can help me with my weight loss needs. Classic. No worries, I found a GYN doc that actually cares about women’s healthcare needs. ALSO they billed my well woman visit wrong and keep billing me even though I’ve called them several times asking them to correct their mistake. And they tell me it’s because I have to update COB. Maybe actually learn something about insurance billing before you bill your patients incorrectly. Oh but wait, you only care about money not women’s health

Terrible experience! I am new to St Louis and reached out July 23 to make an appointment with Melissa Wallace. I receive hormone therapy with monthly testrone injections. When speaking with the receptionist I asked for the most recent appointment they had as I was already a month late with my shot due to the move and definitely have side effects when not receiving. Here it is September 16 and still haven’t got in. They originally told me they were booking a month out so I made an appointment in August. I asked if I could check back for cancellations as this is something my old office did. Obviously this is not something they do here. I waited the whole month and a few days before my appointment, they canceled because Melissa would not be in. I asked to see another doctor ( something my old office would have offered immediately) or to get in as soon as possible. Once again, I was told they were booking a month out. I questioned this because they canceled my appointment and they were no help. I reluctantly booked again because I felt it may be quicker than finding a new doctor. I was due to go in tomorrow and received a call on Monday - canceling once again because Melissa was out. Does she ever work? This is the worst customer service I have ever experienced. I will not move forward with them I feel sorry for patients if this is the service they receive. Nothing that I am use to.

Ive just started coming to this office as of February 2020 and so far I am very impressed. The staff from the front desk to the nurses to the doctors everyone you encounter is very friendly and professional . They take their time with me every time I come here , making sure to answer all my questions. I have even had two video appointments that also went very well. It shows that all the staff that works here really cares about their patients. Also I really like the electronic system they use to update patients with information. Its so nice , I just get a text notification and then I can read the summary of my doctor visit or my lab results. Its so impressive.

Wonderful staff!!! I can’t say enough about the doctor and staff. Being uneasy to even talk about any issues, I instantly felt a connection as well as relief to be able to have the understanding of not only the staff but the doctor. Would definitely recommend!!

This clinic is absolutely amazing! Fantastic OB care from Dr McDonald and her team. She also has a wonderful collaboration with Dr Garrett for chiropractic care. 30 weeks pregnant and had my first adjustment with Dr Garrett and my body feels like pre-pregnancy. All the aches were immedietly resolved! Highly highly recommend for a well balanced and comprehensive OB care!!

St. Louis Womens Healthcare took amazing care of me during my pregnancy!! The phlebotomist, Sandy, calmed my nerves during blood draws and made me look forward to coming to the office. The medical assistants were always sweet, friendly, and took my questions to the doctor to make sure my concerns were discussed. Highly recommend!

Not what it used to be. All but one doctor has left. That is an obvious sign of the deterioration of the practice. Steer clear. Unfortunately, due to the last doctor standing, they will charge you to leave and follow your doctor. One you’ve built a relationship with and are comfortable with. They also will fail to supply you with proper instructions and be of no help navigating the change. A ridiculous and unnecessary decision they have made out of spite and jealousy. Unfortunately this practice is nothing what it was before. All the good doctors have left. Especially Dr. Christi Menges. She has gone to BJC. Take my advice and go elsewhere. Sad to see what it turned into, happy to move on from it. In healthcare the most important part of deciding on a doctor is trust. And I don’t trust this place for one second. Pass!

I had an excellent experience with Dr Muckerman for my first pregnancy which was also high risk. Dr Muckerman is highly knowledgeable and skilled yet he is also personable. I’m so thankful we found him and are now enjoying our beautiful daughter. I highly recommend this doctor and look forward to working with him again.During this high risk pregnancy I experienced terrible hip and back pain when walking. I cannot receive traditional chiropractic treatment as I have a full spinal fusion with spinal instrumentation (as a result of scoliosis). Dr Garrett began treatment and within 2 sessions I could walk again without terrible pain. I continued to see her throughout my pregnancy to treat the pelvic pain and it helped immensely. Now postpartum I’m still going for treatment. I’m so thankful for Dr Garrett’s expertise and encouragement. She relieved my pain and also helped me gain confidence in the birthing process. I strongly recommend seeing Dr Garret if you’re pregnant!

My doctor, who I love, went to another practice, so I went too. This office, my old office, charged me money to transfer my medical records to the new location. I find that creepy.

Dr. McDonald is a phenomenal doctor who genuinely cares about her patients. Because of her and the grace of God I have a beautiful baby girl in my arms. She has amazing bedside manor and I would never see another doctor. I love the staff at this office because they are all so kind and attentive. Shout out to Lindsay for being amazing as well and answering all my questions!

What a great office with amazing, caring people - from the bubbly and efficient front staff, to the kind and smart RNs/techs and to the great providers like Melissa Wallace, Dr. Menges and Dr. McDonald. Not to mention a great chiropractor as well! They are always willing to help out and listen to any concerns. They work hard and are all great at what they do!

I had the best experience with Dr. Cypress Garrett. My fourth baby was determined to be breech at 34 weeks. I started going to adjustments weekly through Dr Garrett. By 37 weeks, baby was head down. I continued to go to Dr Garrett to hopefully keep baby in position. At 39 weeks I went for my final adjustment and received acupuncture to hopefully induce labor. Had the acupuncture at 1:30 and my water broke at 8:30. Baby girl was born healthy and a successful vbac. I’m so thankful for Dr Garrett! She helped me avoid another csection and she has an amazing positive personable attitude. I highly recommend going to her for all of your chiropractic needs. It’s easy to schedule an appointment and she is always on time.

I always have issues with their “billing” department. They do not advocate on your behalf to the insurance, they make the member call and fight. Staff is friendly if you want Botox etc but if you’re overweight you are treated like garbage and concerns are disregarded.

The best experience ever with chiropractic, Cypress Celeste! Im a framer in the carpentry industry and man does it make my body feel sore and out of place. I went in like a sore guy and came out like a relaxed well put together man! She’s great at what she does. If you feel sore, trust my review and see her! Your body will thank you :)

I recently had an issue with a bill I received for lab services performed at St. Louis Women’s Health Care group. After multiple attempts to discuss the issue I was told by the office manager, Marybeth Dunn, to pay my bill minus what I was disputing and the office would ensure I had a zero balance with the lab. This was back in December. It is now March and my bill is still overdue. I cannot get any response from Marybeth or anyone else from the office to resolve this issue. I wouldn’t recommend this office to my friends or family.

I cant even begin to say how happy and lucky I feel that I found this office. I had my baby late January and was seeing Dr. Menges the whole time. She is exactly what I needed for my pregnancy. She listens to you and really understands what you are feeling. Too many doctors just talk at you rather than listen to you. She is absolutely amazing in every way. I successfully had a VBAC and I can 100% say it was her relaxed approach and she was always reliable for me. She put me at ease and wanted to do whatever i wanted to try for. I 100% recommend anyone looking to find a new OB to give Dr. Menges a try. You wont be disappointed. Everyone in the office is great too.

I have been a patient of Dr. Ahlering for over 10 years. It is my understanding that he focuses solely on Gynecology. I appreciate this as I decided at a young age to not have children. Other Gynecologists in other practices that Ive seen are hyper focused on Obstetrics so I always felt like a second class citizen in their offices. Ive always received excellent care from the entire medical staff and office. Theyve implemented a very easy to use text messaging system, and I can easily view all my labs and other info online. I am looking forward to using them as my source for Primary Care as well now that they have added that.

My mother and sisters have been patients for over 30 years. So it was absolutely devastating when they put me through such an ordeal. I specifically asked them not to run a certain test as I already knew what the outcome would be and it would just cost me money that I ultimately didnt have. They ran it anyway and when I called to ask them to address this error they told me repeatedly that they would. 6 months of bills and many calls later, my bill went to collections. Each time I called they assured me they would take care of it. When I got a final notice from collections I decided to just paid it rather than having my credit score be affected. I felt so betrayed that they would treat a patient this way. I wish I could say this was the first time I specifically asked them not to run this erroneous test, it was not. Three times was enough to make me leave and never go back. If all they care about is wracking up bills from clients and not about quality patient care I have no desire to support them as a health care provider. Shame on you Womens Health Care Group.

St. Louis Womens Healthcare should put up a shingle saying, OLDER WOMEN NOT WELCOME. Morgan at the front desk when I arrived on time for my appointment, told me abruptly since I did not pre-register the nurse practitioner would not see me today for my Well Woman visit. I had to fight with Morgan to get a paper not a tablet sign in which I completed in three minutes. Morgan called the back office which communicated they would allow the paper sign in and would try and work me in even though I had committed the unpardonable sin of not pre-registering. The staff made me wait over an hour. I had during that time observed only three 20-something women enter St Louis Womens Healthcare. Certainly not the ten the practitioner later claimed she had seen before me. She also accused me of lying when I told her that Morgan had said I could not be seen because I had not pre-registered. When I left the office there were three staff from the back standing around shooting the breeze and no one in the waiting room.The nurse practitioner INFORMED me that while I was waiting she contacted all the doctors in the practice and they all approved St Louis Womens Healthcares inflexible pre-registration policy.

I had a great experience here today with Melissa (DNP) and another nurse (young woman who did my ultrasound)! I am transgender and felt very respected and comfortable, even in a womens medical office. Thank you very much!

I am going to a new provider. I should have known to move as every year I have complained about how the pill makes me feel crazy and rather than discuss options I just got a different pill each time. Now I know why. Since you guys dont provide the service you wouldnt recommend it. Ever since you guys decided to expand your practice it has been about making money and not about the care of the patient. As a result my life has slowly been getting destroyed by lack of care/knowledge from your providers about how birth control pills can affect brain function.

My experience is a caring professional staff, especially WHNP Melissa Wallace who has been greatly missed this last month while on medical leave but returning soon. Her knowledge and compassion for her patients and her genuine, warm bedside manner let everyone know they’re in good hands.

Surgery went well. But for Petes sake does anyone in that building know how to answer a phone or call someone back? How do you successfully operate a Healthcare business if you cant speak to patients over the phone. Would recommend future clients proceed with CAUTION!!

I had visited Dr McDonald after experiencing a lot of issues and doctors telling me I was making it all up or that it was pcos but I just have to live with it. He took her time with me no matter how many questions I had and explained everything without me even asking. Now I understand whats going on with me and have a better understanding of it. This is one of the best experiences I have ever had. I would highly recommend.

I would recommend Dr. Menges to everyone! She is kind, extremely knowledgeable, and made me feel so comfortable! Her front desk staff is so friendly and welcoming, and the office is very nice and updated! I cant say enough good things about them!

OMGOODNESS It’s one stop woman’s Healthcare 🤗Well women ,Acupuncture,Chiropractic,Functional Medicine Dr, Med Spa. I can’t believe I was seen the same day I called. Dr Mcdonald is amazingly soothing and comforting, Always puts you at ease:)Dr Garett is wonderfull after many years and X-rays MRIs,Ct scans I have an answer to my Back Pain and other Issues . She Honed Right in to How Bad I’ve been feeling for so long 🤗Thank you

I would’ve gave 4 but the reason being 1. The staff is very nice and very helpful when it comes to your needs or concerns 2. I really like Dr. Garrett she was very understanding and very helpful and listens to you when it comes to your health situations 3. This is where the problem comes in at I was told that my insurance would cover the doctors visits that I had with Dr. Menges and needless to say that was not the case I just paid $150 and now have to pay out the pocket again for another visit that I’ve had and had I’ve known I could’ve canceled my appointments and went to another specialist about my problems I felt like this was a waste of time and money for her not to be so helpful and her nursing staff are very unprofessional and not helpful at all in Apr I went to another doctor for a second opinion and come to find out that I have had gotten bad news which is very personal to share but it’s not worth the time or the money go elsewhere to get services to somebody who would listen and understand your concerns I hate I had to put this review on here like this but I’m just giving a fair warning

Jessica Campbell is amazing! However I can’t say the same for their systems or front office. They come across as rude, unhelpful, and do everything over text so you can’t get a straight answer from anyone.I would not be coming back if it wasn’t for Jessie. I will be talking to her about it during my next appointment.

I was told through a text message that I was going to miscarry.. they don’t even have the decency to call you. They never told me what to expect or anything and just told me to come back in for blood work. They don’t even see you to go over it or answer any questions you have. You just stop in for blood work and that’s it.

Dr. Garrett was able to identify the source of my pain and teach me what to do to prevent it from coming back. She’s amazing. Highly recommend!

I’ve always had a pleasant experience here and recommend Dr. Menges to all! She has a top notch staff that is always doing their best to enhance my experience and comfort!

I would have loved to write a nice review, but unfortunately my appointment was cancelled before I was even seen. Got no explanation whatsoever, and I thought that was very unprofessional.

Chris is is great! Have gotten to know her lately and she incredibly informative and has great bedside manner!

I frequently have issues with the front desk BUT I love this place. I love how many lines of service they offer at one place and everyone I have seen has been great!!

The front desk staff is consistently rude and comes off as wishing you weren’t around. I’m debating on changing practices specifically for this reason.

Best Doctors, Nurses, Staff ever. Saved my life and my kids too. The only place to go!

Great practice with great staff and doctor.