Carolina Urgent Care

My son and I visited this urgent care last week. We had the best care at this facility. The doctors Sam, Monica, Katrina,, and Allison are knowledgeable and fantastic. Grace the MA was so gentle in drawing my sons blood. She will make a great doctor.We felt cared about and respected. UNFORTUNATELY, CAROLINA URGENT CARE IN CHAPEL HILL is the ONLY COMPETENT URGENT CARE IN NC.

Ive been here a good couple times now and they are the best! Theyve helped me with injuries (fight with a food processor) and common illnesses (strep and other bacterial junk). Every time, they listen to every symptom I mention and are so knowledgeable about how they may tie together.There is almost never a wait time over 5-10 minutes before getting brought into a room, and every single person Ive interacted with at this urgent care has been so pleasant to talk to. Ive tried some others in the area, but nothing comes close to this place.I dont live very close, but I will always be going to Carolina. Good folks.

My husband had a sever tooth ache and so I googled urgent care near me. Carolina Urgent Care popped up and happened to be half a mile from where we live so I thought we would give it a shot. I noticed a book online button and selected it and they had an opening opening within the hour. I booked the appointment easily and provided basic medical info through my phone that helped speed up the check in process while we waited for our appointment time at home. When we arrived the front desk associate was very inviting and helpful, we waited maybe 5 minutes and then we were taken back and seen immediately. Both staff that saw us were very kind and helpful, they even provided us with information on dental clinics in the area. We are very grateful for the convenience and how prompt the care was!

Super service. PA was available shortly after I sat down in the waiting area. PA took only a short time to ask what the problem was, and look at the problem areas I mentioned. After a brief time to get me the medication I needed, he explained his diagnosis and told me what to do with the medication he gave me. Dont know how long the whole process took but it wasnt long. I doubt the whole visit lasted an hour. So far the medication I was given seems to be working. My symptoms have decreased noticably.

I’m not a picky person. But I walked in here after completing the online check in for a 9AM appointment that I scheduled. There was line of people. But I sat down because I did the check in. Over and hour later, I went to the front desk to see what was happening, and Kate who was working the front desk, said “oh that doesn’t work here” so I asked her why is it even and option to check in online then? And she said that’s just to let us know that you are on the premises. THAT MAKES NO SENSE. So I then proceed with Kate to do the check in all over again. Did Kate really not see a women with a sick child enter and waiting? She really didn’t think to mention “hey let me let this lady know she hasn’t checked in here”. This location needs to put a sign up or a kiosk for patients to check in IN PERSON. Because it’s stupid to have online check in as an option and it doesn’t work then what makes it worse is the front desk employee doesn’t let anyone know.

Customer service was superlative. I was seen within a comfortable wait. The care I received was superlative. I had fallen on my stairs and x-rays were taken and evaluated. The PA explained what was found and gave me instructions for healing. I was impressed with the quality of care.

I fell this morning and did some damage to my ankle. Unfortunately I had a work obligation and could not just rest, though most of my colleagues ensured I stayed off my feet as much as possible. One colleague insisted I go see a doctor to make sure I hadn’t done something permanent, and suggested this place for both the ratings and the timing (I was unable to leave until after 4:00, and most places were either closed or would be closed by the time we could get there). I was able to book an appointment at when I thought I would get there and do all of the checkin paperwork online before arriving, but they were able to take me as soon as I arrived. They were kind and very nice, even when some of their equipment didn’t want to cooperate at first. I truly appreciated the care they showed for me, even though I had never been there before. Hopefully I won’t need their services in the future, but if I do, I will definitely return without hesitation.

I love this place. In and out in an hour since they weren’t too busy. Stitched up my finger and gave me a tetanus shot. Very efficient and pleasant staff.

Was able to quickly make an appointment and in and out very quickly and promptly. Everything was very clean and everyone was very kind. My original urgent care closed down near me and I’m glad I found a great new urgent care to go to now

I made and appointment on line and immediately the clinic had an appointment time available. When I arrived to the site, I was greeted with excellent customer service and care. No long term waiting and the physician assistant listened to my health concern. The care was given above and beyond. I am so pleased with the outcome

Why am I going to make an appt, drive 20 minutes to get here, do a virtual check-in, pay my copay, fill out paperwork, to THEN be told it’s going to be over an hour wait? What was the point of the appointment? I drove further to get here because the website said they had availability where other clinics didn’t and I’m really sick and wasn’t feeling up to sitting in a waiting room for hours. Super frustrating. Wouldn’t recommend this place and definitely won’t be back.

Made an appointment online and we were in and out in an hour! Everyone was courteous and lovely. It was completely pleasant- which I never thought is say about an urgent care experience!

The staff was great and I was seen quickly.I didn’t get a definitive diagnosis but they did spend time with me and ruled out some potential diagnosis. The facility was Clean and neat. I would definitely recommend them to others and return if necessary.

We brought our son in for a head wound and everyone couldn’t have been nicer. From check in to check out all the staff were so friendly, patient, and kind to us and our son. We don’t live close by, but if we need urgent care in the future, we will make the drive to go here.

Kind, efficient , explained things as we went along. Clean and comforting office. Felt like a family doctors office rather than an urgent care.

When the on-call UNC Nurse told me I had to get to Urgent Care in 24 hours from my POSITIVE COVID test- I panicked. For a minute. Then I read the outstanding reviews for Carolina Urgent Care, the 4.9 5 star reviews, glowing of positive customer service and quality patient care. The day after I tested positive, my symptoms were increasing in intensity and the brain fog was no joke. When I went in at 12pm on a Saturday there might have been another person there and my wait time was under 10 minutes. The MA who did the intake put me at ease, that yes, it was good that I came in, took all my info and was thorough. Despite my brain fog, she helped clarify symptoms and ask questions and so when the PA came in, she was informed and as I went through my symptoms and even confirmed a few I didnt realize were because Covid, brain fog!- PA Allison was very positive, very enthusiastic and personable. I felt like crap but her personality was so nice I felt better. Impressive. She prescribed me Paxlovid and I said um just send it to Walgreens and she actually suggested Harris Teeter Pharmacy as much better customer service and it was! So that is going the extra mile.Also I might note is the convenient location, right next to a big Harris Teeter with a Pharmacy if you need an Rx, or food or Gatorade or anything to complement your Emergent needs.

I brought my grandmother to be seen for a severe cold and sinus infection- ended up being bacterial bronchitis! She was treated respectfully and all questions were answered professionally and thoroughly. The waiting room was empty- don’t know if that was luck or not but we were in and out within 20 minutes, prescription in hand. Sam, our PA was wonderful. Would definitely recommend.

Wonderful staff and clean/relaxing environment. There was the option to book an appointment or walk in. We were promptly seen and everything was very well explained throughout the visit. Highly recommend this urgent care!

I recently had a very positive experience with this Carolina Urgent Care facility. I was able to check in online, and did not have to wait long to be seen. The front desk staff was pleasant and the waiting room was very nice.I need some stiches from a cut and the PA, Taylor Medeikos provided really nice care. She was communicative throughout the process and she really did a nice job with the stiches.I highly recommend this office.

Great and fast service. Had an allergic reaction and decided to see someone for it. This clinic did not waste time on serving me and making sure I feel better by the time I left that clinic. Would highly recommend

Foot has been swollen and hurting for a week just walked in and was seen x-rayed and given a boot all with in an hour tops staff was incredibly sweet and definitely listened to me when i talked. Didnt judge me when i told them that i am homeless they treated me like a human being! they made me feel comfortable and had actual convos with me made me laugh and smile..i Walked in limping came out smiling best people ever! And the office incredibly clean. Would recommend to anyone.

The staff and PA Taylor was amazing. My wife had to have stitches on her thumb and Taylor did a great job explaining and performing the procedure. I’d definitely recommend and go back

Everyone was very nice; however, my daughter’s diagnosis was incorrect. She came in with a very bruised finger. They took x-rays and said she had a fracture. She was told to put on a little splint for 2 to 3 weeks. The little splint he gave us was mainly used to protect the finger.I ended up getting a second opinion at Unc urgent care. The doctor at UNC urgent care confirmed she had a fracture; however, even more concerning, she had jammed her finger and the tendon slipped off the top joint of the bone.- “extension tendon evulsion injury” is what he called it. This doctor gave her a much more intricate splint which kept her finger completely extended and said she had to keep it on for 6-8 weeks. He also recommended she follow up in two weeks with an orthopedic surgeon. He said if she had waited too long, she would have to have surgery to fix the tendon.The reason why I felt the urge to get a second opinion was because the first doctor seemed nervous, unsure and a little inexperienced. The UNC urgent care doctor was very seasoned and he could tell by the shape of her finger- how the top part was bent over- that there was an injury to the tendon.

I was in and out within 30 minutes - which included putting my insurance information in! They were super kind and attentive and very efficient. I can see why they have such great reviews.

Both my husband and I got tested for COVID right away. The physician assistant came in to tell us the test results and listen to our lungs. She listened carefully to our concerns and gave us instructions on how to get better.

Went online this afternoon and didn’t take long to find an appointment we drove from Burlington to Chapel Hill as soon as we walked through the door the staff took my mother right away! Even though the staff had to wait on my mother afterwards everyone was so nice and pleasant and patient! I thank each and everyone for their patience and services!!💜💜

I went here this morning for inflamed baker’s cyst in the back of my knee that I’ve had for a long time and fluid that has formed in the front of my knee. My care provider had a background in orthopedics and I felt very confident in her assessment. I went to ensure that it wasn’t a blood clot or anything threatening. I arrived just after they opened at 9. There were 3 people ahead of me but I only had to wait maybe 10 minutes tops. Once in a room, I was seen very quickly by the practitioner. She was very kind and knowledgeable. I was there for less than an hour total. I self paid and it was only $100 for my visit. I’ve been here one other time and am very happy with my experiences. It’s definitely the best urgent care facility I’ve been to in town. Thanks for taking such good care of me!Update-My TMJ was misdiagnosed as an ear infection, thus I was prescribed unnecessary antibiotics. i had to get a second opinion and medication for pain. My NP was a very sweet, well meaning young man but it didn’t instill a lot of confidence when he kept looking confused and saying “hmmm that’s weird…I’m not sure…maybe an infection?” I wouldn’t recommend going here if you have no idea what’s wrong with you. I will go back if I have a sense of what’s wrong bc the care team is very nice, very professional and there’s very little wait time. It’s a mixed review but I still think it’s a pretty good facility.

I had a horrific experience at this place. I took my child (age 7) here who was experiencing a severe cough. The cough was bad enough that I decided to take the kid to this urgent care on the weekend when our regular pediatric clinic was closed. After listening to their lungs, a PA told us we could leave and did not order any additional tests - just on the basis that their lungs “sounded OK.” The PA seemed rushed to get us to leave. This surprised me, and thus I requested them to perform some of the tests that I know are typical with these symptoms: COVID, Flu, strep. I felt bad asking but I also considered these are some of the tests that anyone would order given the symptoms I had described to them (persistent cough and fever on and off in the days prior). Each time after each requested test, someone would come back into the room less than 5 minutes later to say that the test was negative. This was also surprising to me, since I know that even rapid tests typically take 15-20 min to give a reliable result. After pointing this out to the PA, the PA said something along the lines of “yes, the tests are still running but so far everything is negative but if something comes back positive we will call you.” This was a big red flag to me. Thus, also at my request, they took a swab for a respiratory panel. We were supposed to hear back from them within 72 hours for the results. After 96 hours without hearing back from them, I decided to call. The receptionist said that the results had been in after 24hr, and that they could email them to me if I wanted to. She emailed me the results without telling me anything else. It turns out my child had a bacterial infection in their respiratory system and the panel revealed it. However, to this day, no one has ever contacted me to inform me of these results or to provide a professional interpretation of the panel (I learned of the bacterial infection by looking up on google the tests that returned positive). I am grateful I followed up on this and that the receptionist who answered the phone agreed to email me the results after I requested them. When we followed up with our pediatrician the following week, they interpreted the results, ran more tests, and prescribed an antibiotic.

The best visit ever!!! Sam, PA WAS EXTREMELY nice and well educated. Took care of me 100% along with the assistants, xray tech, everyone was so friendly and so nice and so caring from the beginning of my visit to the end.

Best, compassionate + affirming care in the Triangle 💐❣️🙏.I change review,: 1dr.follows-up with compsssion.But her frontdesk staff is running interference + discouraging contact or care...I now say: Beware.It depends on who answers the phone or is assigned to desk

My husband and I came down with Covid while on vacationin chapel Hill. Couldn’t be happier with the treatment these folks offered us. Thank you.

I recognize and understand many people have had wonderful experiences here. I did not have that experience unfortunately. I spent over an hour waiting to be seen by a doctor who was apparently “running late to work” and the nurse said and i quote “she’ll get here when she gets here”. I sat in a room, got a few tests done, and still wasn’t seen by a doctor, i got a call from the owner who was nice and tried his best, but it was like a slightly worse version of a telehealth appointment. I got no real answers and was sent on my way. I got a call an hour later that i needed to come back to get my covid test redone because “something went wrong on their end”. My main concern is that I am going to pay A LOT of money for one of the longest, most confusing, and incompetent urgent care appointments i’ve ever experienced.

Waited only a few minutes to be seen. Staff were welcoming and efficient. Sharonda was a good listener and provided excellent care.

The entire staff was friendly, efficient and respectful. The scheduled appointment time was met, compared to other urgent cares where you book an appointment and still wait. I was seen within 5 minutes of checkin and out within 45 minutes.

Great experience, even considering how bad I felt. They got me in and out quickly, and all of the staff were super nice. I was seen by PA Sam, and she was SUPER nice! Couldn’t recommend her (or this place) more!

Fast, friendly, and professional urgent care provider. I’ve been there multiple times with my family and always got care within minutes of arrival. By far the best urgent care spot on Chapel Hill.

This Urgent Care location has outdone itself yet again! So friendly, conscientious, well-informed, and thorough. Also, the online check-in is awesome.

I had a really good, easy experience. This is the first urgent care Ive gone to that was not a horrifying experience. I was seen quickly, there werent any surprise fees, and they gave me a clear indication of what I had. Thank you so much.

Great experience here thru and thru. Easy to schedule, super nice people, went in feeling really bad and like a complete mess, they made sure I was comfortable and had anything I needed, left feeling genuinely seen and heard. Couldn’t have asked for more.

I was very pleased with Allyson and her staff .They listened to me and took time to try and find a cause. Took exrays and worked hard to find someone to do a CT scan the same day.Explained there thoughts as to cause and came up with a plan to further investigate the problem.Very pleased with them and definitely use the them again and recommend them to friends and family

I will ALWAYS choose this urgent care. The staff is efficient, friendly, and supportive and both the nurse practitioner and Dr. Kurian are fantastic providers; they will spend time with you and work collaboratively with you on the best course of action. This is simply the best urgent care in the area.

I was a walk in patient and was greeted as I entered. I had my vitals checked by a medical staff and was seen by a PA. Everyone from the entrance all the way to the end of the visit was very courteous and professional. My health issue was taken care of in the best and fastest manner! Thank you 🙏🏻

Very pleasant experience!Technician and PA (Ali) were kind and helpful.Would definitely recommend going there.

Such kind and helpful providers! got me in within a couple of hours and they take BCBS! very grateful for the help!

Friendly staff and fast service. Clean with a pleasant atmosphere, They dont over prescribe. They listen to what you are saying while repeating it back so you know they understood and explain everything very well. Prescriptions are sent to pharmacies immediately. They also call you as soon as test results come back (No matter the day). Excellent place to go and would highly recommend.

A super easy online booking experience with a fast and good appointment. 10/10 recommend

No wait time yesterday I checked in and before I could finish the paperwork they called me back. Excellent service. Thank you!

Katrina was great and so was the sweet medical assistant and woman at front desk. I was seen here last summer on two occasions and my experience with PAs and staff was not good. Last night was great service, even with a finger injury where I was bleeding and in pain. Thanks for helping me.

Awesome service. On time, they listened which is rare in the medical profession. Once they listened they assessed and addressed. Very professional very friendly.

Excellent care. I was seen quickly and the receptionist, medical assistant, and doctor were all extremely helpful, caring, and efficient. Just a great experience.

Got in very fast. Staff was wonderful, friendly, and knowledgeable. I went in for a spider bite and the nurse and Dr. were very kind and understanding.

Check in online was easy and quick. I arrived 10 minutes early and was out just 10 minutes after my appointment time. Everyone I interacted with had a good attitude, good bedside manners, knowledgeable, etc. I was given a prescription and a referral quicker than I’ve ever thought was possible, and my prescription was only 1 hour later without any insurance issues. I’d recommended this location to anyone seeking care.

The staff and the doctor were efficient, competent, and friendly. Explained things in detail, listened to my concerns, and provided the right treatment. Very happy. Highly recommended. It is great to be able to schedule an appointment online.

This is my second visit to this location. Both times the receptionist was polite, respectful, and patient. The medical staff has been thorough in evaluation, and has taken the time to listen. Highly Recommended

Super easy to schedule online, super super friendly staff, very clean and pleasant facilities, good experiences, will return if needed

Got a minor finger injury from a table saw. Katrina is very patient, walm and skilled to tend my wound. Glad with the results

I was seen very quickly by a provider and was counseled by a very caring individual who explained medicines and recovery time very thoroughly. Calm and kind team.

Everyone was friendly and helpful. I was in and out quickly! This will definitely be my go to for any urgent care from now on!

My family has been here three times now and each time the care has been excellent. They get you in right away, prompt testing and follow up. Very knowledgeable provider who takes the time to listen and explain everything. Super impressed. We won’t go anywhere else.

The women who work here are extremely compassionate, and very educated and helpful. I made an appointment online and checked in ahead of time on line as well.When I arrived, the receptionist was very kind the nurse was amazing as was the doctor! I was only there for one hour total, which is very quick for an urgent care.

I have been to Carolina Urgent care twice in the last 2 months and cannot recommend them highly enough. The place is spotless, they are informative and listen to you, I was seen immediately and felt very good about their diagnosis and help. In addition, my son and daughter in law are paralyzed and have complicated medical situations and they went a month ago and also highly recommended them to us as well, so we were very happy with the whole experience

Always super clean office and fast service. The staff are helpful and friendly. They work really well with my toddler to make him feel comfortable and less scared about the doctors office. Definitely recommend over some of the other urgent cares in the area.

I needed to see a doctor the day after Christmas for a persistant sore throat.  I was able to get an appointment same afternoon and completed paperwork from home. I was able to be seen quickly, no waiting at all. Jasmine and Sam and rest of the staff were very friendly and knowledgeable- great experience !

The people I saw were very friendly and very knowledgeable when diagnosing. I will definitely be returning here when necessary.

I set up an appointment before I had a primary care doctor in the area. Id never been to urgent care before, and Id heard some horror stories. This place provided better medical care than I had received at multiple primary care offices. I waited, at most, five minutes for each appointment.

Very efficient and professional service. Ben my MA was an absolute doll and placed a great PPD 😀

I came into the office fearful because my blood sugar was extremely high, and my chest was hurting. Jasmine, the nurse at the desk, and Samantha, the PA were amazing. They both put my mind at ease, and went above and beyond their call of duty to take care of this disabled Veteran. I salute them both. Thank you, awesome ladies for being so kind, and considerate when I wasn’t feeling well.

Went in for stitches, didnt have to wait, called on my way and they had a wheelchair waiting for me and Dr. K waiting to stitch me up. Was in and out in 30 minutes and he did an incredible job. Very kind, caring and professional. Wish he could be my GP!

Overall, I had a great experience for an urgent care! I am new to the area and have not yet established a PCP here so I had to find somewhere to get care for bronchitis. Their website is very user friendly and you can make an appointment online to avoid the typical long waiting times that most urgent cares have. You also have the ability to do your paperwork online and it is very straightforward and again, user friendly. When I arrived at my suggested check-in time I was seen by a provider within 15 minutes. The MA and PA that I saw thoroughly listened to my concerns and developed a treatment plan to get me back to where I want to be. I highly recommend this urgent care!

Made an appt online before going to the clinic and waited maybe 2 minutes before getting called back. This is the second time visiting this location and there’s never been a wait for me. Always get taken back at my allotted time slot, never have to wait forever to see a provider once taken back and all the medical staff are very personable, knowledgeable, patient, and kind including the front staff administration. I will always choose this location if needing a service. The PA’s I’ve seen in office both times were amazing and took the time to explain any treatment plan they were considering for me and made me feel included in the decision process. 10/10 recommend!

Always great. And hasnt ever really been crowded when I go. I always get right in.

Its always easy to schedule an appointment or walk-in. The staff are wonderful and see to you quickly and listen to all concerns. Highly recommend coming here if you need to!

An all-around pleasant experience. I was able to make an appointment and only waited about 10-15 minutes to be called back. Alli was really friendly and made sure to ask if I had any questions after we went over my symptoms and options for care.

The PA’s and all other staff at Carolina Urgent Care have never let me down - from the person working the front desk to the medical professionals, they are so caring, trustworthy and knowledgeable. I’m new to Chapel Hill and was worried about finding a solid Urgent Care to visit when I need to be seen right away. They always get me in ASAP and treat me with the best care!! Thank you to everyone who works there!!

Really nice place extremely clean south was very professional and kind

The staff were all very nice . Very speedy visit yet thorough . I hope I won’t need to be back anytime soon but if I need care I will will definitely be back to this location.

Had a foot issue in August. Unc family medicine wasnt helping worth a thing. Went to Carolina urgent care and the female doctor there got me all taken care of on the first visit. I had had that foot wound almost 2 months at that point. After her prescription etc. I was all healed in 2 weeks. Also just had to take my daughter yesterday because no other urgent care was accepting walk ins or appointments by 8:45am But they had appointments and they did an amazing job with my daughter. Got her all taken care of. And my daughter is so scared of doctors sometimes but they really did a good job with her. I definitely recommend them for and urgent but not hospital needs!!

I almost thought the positive reviews here were too good to be true, but that was not so--everything was great! From the nicest/cleanest urgent care office space Ive seen, to the helpfulness of all staff, and competent, thorough care, I had an excellent experience at Carolina Urgent Care. Especially since it was my first time at an urgent care clinic in a long while, it was great to receive such excellent care from Miriam and Josette, along with the other staff member whose name I did not catch. I felt listened to and am glad I came in to receive help.

Very good communication and worked hard to get me in and out as fast as possible. Very kind staff, would recommend.

Im so glad I found Carolina Urgent Care. I never have to wait long, the front staff is friendly, and the facility is super clean. I cant wait for them to open another facility in Durham. I hope Dr.Kurian will be at that location, too. He is knowledgeable, takes the time to listen to you, and patient. The other PA is great, too. We never have a bad experience there.

Really amazing staff. Got me in and out, so fast. Would definitely recommend scheduling appointment online and filling out any paper work online so things can go faster like it did for me. PA was very attentive to me my concerns. Thank you Carolina Urgent Care.

Dr Kurian was patient and kind and truly concerned. All staff were professional, efficient, and personable. Very caring, thorough, and supportive—I felt like a person (not a number). An aspect of my issue was treated and due to the complexity being beyond the scope of urgent care only, I was referred in a timely manner to the proper specialist. Much gratitude! I definitely recommend this practice! You will be well-cared for.

Great experience. Very little wait and they sewed me up quickly.

I love this Urgent Care!! Providers are excellent, knowledgeable and caring, responsive.

Very knowledgeable staff who are not hesitant to think through the big picture and engage peers as needed.

The nurse and doctor my 9 year old son saw today were awesome! The nurse took her time and explained what she was going to do before she did it and was very nurturing. My son had to have a strep test done and he usually HATES strep test and today he actually said that was the best strep test I have ever had to take!As far as the doctor goes she was wonderful!! She came in with a happy attitude shook my sons hand and introduced herself and made him feel very comfortable. She also explained what she was going to do before she did it. The doctor also took time to ask my son about his sandlot jersey he was wearing and where he was going to be having his birthday party. I would highly recommend this urgent care. Weve seen other nurses and PA at this urgent care and they were also good but the nurse and doctor we had today were the best weve seen at an urgent care.

Did go above and beyond to treat my child only gave a brace and took xray didnt know if it was fractured after xray.

Quick & simple process to see availability and schedule an appointment. I loved that I was about to complete all of my information and pre-check in before arriving. The nurse was really nice and Dr.K was really great! Made me feel very comfortable and was sure to hear my concerns and answer all of my questions. Would definitely recommend.

Stopped in Carolina Urgent Care today and I had the best experience possible. Everyone was kind and thorough and I felt like they were genuinely concerned about my care. I have only good things to say about my experience. Thanks to the entire staff for being so great!

Curdious, professional, no wait time and my health issue was resolved. I intend to use this facility for urgent care.

This isnt the closest urgent care to where I live, but I still choose to go here when I need something. The staff is incredibly friendly - admin, nurses, medical assistants, doctors - and everything is handled in a friendly and efficient manner. My most recent trip I was greeted by Michael at the front desk who was very kind and helpful. The medical assistant and doctor (cant recall their names, Im sorry) were also great. I will continue to go here for my urgent care needs!

Dr. Meghan Kelly is excellent. She took care of me. She also provided great instructions to help me get better. Thanks Dr. Kelly!Also, all of the staff at Carolina Urgent Care did a wonderful assessment to find out the root cause of my illness. They provided x-rays and test that I needed and gave further instructions in a timely manner. Thanks to the care I received, I am feeling much better.

Came in to be checked out for a sore throat and everyone was friendly to me. I had a very quick process, it was in and out

This facility was fast, compassionate and providers were knowledgeable. I chose this location, because it was the only one open on a Sunday afternoon. I’m so glad I did. This will be where we come for any future needs.

Fast,caring, compassionate, understanding,and pleasant. My son is usually terrified of doctors visits but they were so patient and caring with him and took there time to make sure he was treated well as a patient. This is an awesome team of providers.

Best experience I’ve ever had at an urgent care. We were seen quickly and the staff was so kind. They were especially sweet to my 2 year old who was getting some testing done, and so he was understandably upset, but they were so patient and kind that he left with a smile on his face.

The staff, nurses, and doctors are all friendly and helpful. The medical staff is serious about bodily consent and I really appreciate that. However, the last time I visited, I had labs done and didnt hear anything back for four days. I had been told it could take up to two days, but I called on day four and it turned out they had had my lab results and just never called me. That was really frustrating because I could have gotten started on the prescription I needed a day or two sooner.

Scheduled an appointment Tuesday evening for the next morning at the Chapel Hill office. Checked in online and was in the waiting room for less than 10 mins. Staff was great starting at the front desk all the way through to seeing the MD. Needed antibiotics, and the prescription was there and waiting for me when I got to the pharmacy. Facility was clean and quiet. I would definitely recommend Carolina Urgent Care

From the time I was greeted by the staff at the front desk until having the pleasure of meeting a wonderful special doctor. The staff is excellent, and they provide excellent care. We are so lucky to have you located in Chapel Hill. This experience has made me want to continue services if ever, I have an urgent matter medical meet after hours from my primary care physician office.

Went in for a COVID test a few months ago because everywhere else had a long line or there were no appointments. I was able to walk in and wait for about 10 minutes before being seen. Everyone was so nice and helpful. Great staff and a nice facility. I hate going to clinics or hospitals, but everyone here made me feel comfortable and relaxed. Highly recommend. They will take good care of you here!

After a disaster visit to Fastmed in CH the doctor on call today 12/23 here was a professional and clearly knew what to do with my symptoms. Persistent to help me find a diagnosis she did a pcr test and I had the flu. I had 2 scrips within minutes to help alleviate my symptoms and end my infliction.

Absolutely loved the service from here. The young lady in the front was very welcoming and nice. The place was clean, and the wait was not bad at all. Then finally when I got called to the back, both the nurse assistant and the nurse were both the bomb . So so helpful, caring and made me feel comfortable and even got a smile out of me although I was feeling horrible! Thank you!

I was able to be seen quickly and I received compassionate and thorough care.

OUTSTANDING providers. All medical staff here are kind and a pleasure to interact with. Its nice to interact with people and not have to enter info or check in on electronic device. They also get you in and out in a timely fashion.

I never take the time to complete surveys to be honest, but I am more than happy to do so now. A visit to Carolina Urgent Care is always a great experience(despite why one might need to visit an urgent care). The people who work here make you feel cared for. At some urgent care facilities I feel like I’m bothering or like I’m treated like an inconvenience. It is absolutely NOT like that here. I feel comfortable and HEARD at Carolina Urgent Care.

We chose this urgent care based on the reviews—thinking maybe it’s not as great as we read. It is! Fantastic service. Fast. (Possible broken arm) got X-rays and we were on our way. Highly recommend!!

Had to go here a couple weeks ago. The entire staff were engaging and professional. The PA was very thorough and asked great questions. They followed-up with a call the next days when lab results were received. Very grateful for such awesome service and care.

Staff are friendly and knowledgeable. You’re not just another patient (:

Care was excellent, fast and efficient. Staff was caring and compassionate. No long wait or delays. Their website and appointment system is very very well done and works well. Being front out of town, Im most impressed.

Absolutely amazing! I dont usually do reviews..... but the team and Dr K and the service I received at Carolina Urgent Care were all so incredible, I had to leave them a 5-Star review! I wish I could give them 6 stars! I was seen promptly, everyone was kind and professional, and they were able to resolve my issue quickly and without any pain or discomfort! Thank you Dr K and Carolina Urgent Care!

We arrived on a Saturday afternoon without an appointment because my daughter had pretty bad mouth sores and sinus congestion. We did not wait for very long before seeing a doctor, who was very nice and reassuring. I am grateful for the timely and quality medical attention given to us.

I saw Dr. Maggie Kelly today and she was fantastic. I had no wait and she took the time and empathy to counsel me on all of my health issues, not just the one issue I saw her for. She took time to help me with my emotional struggles I am going through as a result of my serious health issues. Her kindness and care was incredible. I would recommend this practice and Dr. Kelly any day.

I really recommend this place nice friendly very quick will come again if need too very clean space place its amazing doctor and nurses are so nice answer all questions

As a first timer, I had an amazing experience from being able to schedule a next day appt online and being see the following day. The PA was informative, efficient, and friendly. I dislike urgent cares but this was on point. High recommended!

Awesome experience at Carolina urgent care!!! Why can’t all health provider interactions be this easy?!?! Came to them for an eye injury. Waited five minutes, yes, five minutes….!! They saw me quickly, did a quick diagnostic test to assess my eye, consulted with a specialist on the results, and sent a prescription to my local pharmacy. All within 30 minutes… YES 30 minutes!!!! Answered all my questions about what they were doing and what to do if my eye didn’t get better. Thanks Dr Kurian and team!!

I have gone to this location twice. I received outstanding service both times. I was in and out in under an hour, and the doctors were as good as any I have seen. 10/10 customer service. 10/10 care. Outstanding.

This is by far the best medical facility I have ever been to. The front receptionists are so nice and friendly and the entire medical staff is very helpful and incredible. They were all so professional. I felt like a VIP when coming here. I would highly recommend Carolina Urgent Care to anyone that is looking for high quality care.

This urgent care is kind of like my second primary care because I have been there 5 times in the past year. Everyone I have seen has been exceptional. They are wonderful listeners! I wish there were 6 stars to give!

They told us there was an accident with the first strep test, so they had to do another with our 11-year-old. They prescribed a medication our child was allergic to. Not once through the process did they ask us about allergies. Inexcusable. Took quite a while to write a new prescription. We’ve come one other time and that experience was fine, hence the additional star.

I was seen promptly (10 minutes after walking in the door). The staff are very friendly. The exam was not rushed; the physician took her time evaluating my condition and making her recommendations. A wonderful experience.

All staff were friendly, professional, and nice. Thank you to all the staff working here.

Fast service, excellent staff, Shronda was fantastic will you definitely go back. Wait time better than any urgent care in the area in and out in less than 30 mins.

The staff were very wonderful and helpful. The environment was clean and sterile.

Thank you, to all the staff at Carolina Urgent Care! My son was feeling very unwell after taking him elsewhere on two separate occasions earlier in the week. Dr.Kelly (and her team; thank you, Michael) QUICKLY recognized the misdiagnosis and solved the problem. Dr.Kelly truly connected with my son and ensured him that he would get better, as well as compelling him to listen to her advice about convalescence. Our visit was timely, the environment was clean and welcoming. From the start, I knew we were going to find the help we needed. I highly recommend this urgent care location.

Just moving to NC and not having a doctor yet can be stressful, but Carolina Urgent Care took great care of my son! The wait wasn’t long at all and the staff was so friendly. Our visit was fast and went smoothly. Huge thanks to Dr. K and staff. Highly recommend!

From the front desk to the assistant who started my visit to the doctor, all were professional, congenial, and interested in their patient. I felt I received great care and left with a plan. A very good experience. Also waited probably only 20 minutes to be seen.

Excellent experience every time. I’ve been a patient as well as my children. They are efficient and thorough. Highly recommend.

I think that Carolina Urgent Care is far and away the best clinic I’ve ever visited. I’ve been there twice (both on Sunday), and everyone, from the receptionist to the technician to Dr. Kelly, is competent and kind. Dr. Kelly is unrushed, compassionate, and delightful, as well as being thorough and skilled. It’a a pleasant environment, too. It looks new and is squeaky clean and bright.

I was pleasantly surprised at how easy it was to have my finger x-rayed and to get a quick evaluation. Both the technician and Doctor were friendly and competent. I highly recommend this urgent care facility.

This is the second time we have had to visit this urgent care for injuries since we moved to Chapel Hill last year. Both times we’ve received fantastic care from the beginning to end of our visit. Short wait times, and great communication from Dr and staff! Thank you!

Excellent service, great team (doctor and nurses), and very cordial and amicable personnel. Unlike other clinics that you feel they are doing you a favor, here they truly listen and care for the patient and his/her needs. Thank you!

Very good service, paper work great, care was excellent

Quick, easy, everyone was very professional, attentive and thorough. All staff listened well, gave plenty of time.

The staff is wonderful. I was seen quickly. I was treated competently and with compassion. Everyone in my family has been here. We have all been impressed.

Went to this urgent care and had an amazing experience. The front desk staff quickly registered me with no wait time. I was taken to exam room and the nurse took my chief complaint and vital signs. Dr Kurian came into the room and took my history, examined me and ordered lab test that were done at the office. I got my results in 10 min., he prescribed me medications that were sent directly to pharmacy. If I could give this place 10 stars I would. Highly highly recommend this place. This is my new urgent care place to go to.

Dont even waste your time with any other urgent care. Carolina Urgent Care has been the best practice Ive ever been to. From reception, medical assistants, and the provider, every single one was unbelievably kind and caring. These people really do care and listen.

Came in for stomach pain and checked in the front desk for the first time. I was confused on how to check in and the nurse laughed at me. Extremely rude. Ruined my experience. Update: Received a call from the owner of the urgent care and he listened to my experience and wanted to understand the situation more. He said he would speak to the nurse that was rude and promised this wouldnt ever happen again. He also offered a refund. Greatly appreciated his call and time!

Cut my finger slicing watermelon. Made a quick appointment drove over had a tetanus shot and got it glued and home in 30 minutes. Very clean waiting area but did not really have to wait.

We needed an X-ray & we were seen quickly. I was impressed the PA consulted a physician for another opinion when X-ray was tricky to read & that they have a radiologist review it within hours, too. They can’t do a cast, but gave us list of options with phone & websites for that. Best experience possible on a Saturday afternoon!

Doctor was very thorough and very helpful. Was seen quickly and actually surprising for an urgent care. So my take away is not all urgent cares are created equal!!

This was my second visit to Catolina Urgent Care. Both visits have been excellent. The staff is very courteous and competent, and in both cases I was able to get an appointment within an hour.

Care was immediate and the providers were so kind and really listened to my needs. I was needing a clinic open past 5pm, but now I would choose Caroline Urgent Care any time of the day.

One of the best experiences weve had. Everyone was professional and kind and obviously love their job (or faking it, but I;ll take it). Dr. Josette took the time and listened and well, I just couldnt be happier:)

Friendly, extremely professional staff responded quickly to my concern about a possible broken bone in my finger. I walked away very impressed by the entire process! Although the doctor was convinced it was a sprain, he gave me the option of an x-ray right there! The results were immediate ...zero wait time! He shared the results of the xrays with me and sent them to radiology specialists to verify the results. He helped me tape my finger correctly to give it time to heal.Ten minutes later, while shopping at HT, I received a phone call to verify the results. My finger is fine and my mind is so much more at ease!

This clinic is so nice, almost no waiting times and the staff was very nice and did a grear job

Booked an appointment online with ease, uploading documentation. I was seen promptly, and staff (both front-facing and medical) was friendly, fast, and thorough.

I’ve been here three times and every time I get excellent service from the front desk to the doctors. I’m a cash patient & I don’t feel like they are overcharging me. It’s $100 to see a doctor, but it is a clinic so I feel it’s fair.

Excellent, prompt care. Providers are friendly and knowledgeable. Recently they caught something that my son’s primary had missed twice, which turned out to be quite serious. I highly recommend them.

Excellent service ,Dr Wilby Kurian went out of his way to get my son feeling better. His ear was impacted with wax and he couldnt see the tympanic membrane. But he took extra time even after the clinic was closed and made sure to check the ear properly. Everyone was so so sweet. The receptionist and the Medical aid. Excellent place to go if you are sick. We were very pleased and satisfied.

This is a wonderful place to go whether youre feeling ill or getting a test just in case. I came in feeling terrible, thinking that I had the flu. Dr. Kurian has great instincts and a wonderful bedside manner. The office itself is pretty, clean, and felt very safe. The staff members are professional and timely. If I have any urgent care needs I plan to return to them.

The entire team was fantastic. Took great care of me in a nurturing and attentive way. I didn’t wait at all. I went in feeling shaken up and left joking and feeling at ease. Feel so lucky to live close to this urgent care.

I’ve been here 3 times - each time I’ve gotten a different provider - and have always been very happy with the service I get. The providers are caring, sympathetic, and really take their time to listen to you. Will definitely keep coming for my future urgent care needs. Love this place!

I saw the best doctor that Ive ever seen in my life at this practice yesterday. He was extremely knowledgeable patient and kind. I believe his name was Dr Willoughby. I wish that he could be my primary care doctor. I would recommend this practice to anyone that needed help.

Excellent care for gnarly cut. Super nice people too.

Exceptional care from the woman at the front desk & both practitioners. Excellent listening & explaining what to do. They could train others on how to show respect to patients.

I received excellent care at Carolina Urgent Care. Everyone I encountered was understanding and compassionate. Ive been to other urgent care clinics in the area and my experiences have never been as good as the one I had here. Highly recommend!

I had an excellent experience at this urgent care. I had an ear infection and I was seen within 20 minutes by a very good PA who prescribed drops which have cured my problem. Highly recommended.

I had a fantastic experience at Carolina Urgent Care! Everyone is friendly and welcoming. They made the process of getting a rapid COVID test easy and efficient. The location is extremely accessible and I am glad to have them in the community!

I am a very shy person, especially when I go to the hospital, but this time I sure enjoyed my experience with Carolina urgent care I was very comfortable. I didnt wait long and the check-in process was easy, they are very friendly and helpful, thank you so much for this wonderful service…

The staff is friendly and efficient. We visited this urgent care during the morning and did not have to wait more than 5 minutes! We checked out fast and with the medication prescribed.

First visit was ok. I’m here today made appointment at 9. We were 3rd person in the waiting area. The lady at front desk was unprofessional. She checked the others in, another person walk in, she checked her and others were seen and we haven’t even got checked in or call to the back. I will never come here.

They checked me for what I asked, and nothing extra. It was quick and to the point, I got the care I needed. The 100$ copay is my only gripe, but I can’t say it wasn’t worth it.

Best Urgent Care facility I’ve ever used. Clean. Quick service. Friendly and helpful check in. The woman who did the initial routine work up on my 7 yr old was great with him. He came away with a viral diagnosis, ear infection and pink eye. The PA gave him a school excuse for one day. The antibiotic, of course, gave him diarrhea, and the eye meds were prescribed at every two hours for first two days. So of course, he needed more than one day off of school. Disappointing that a professional PA would not know this and take it into consideration to give a child a little lead way to recover. Also, she said his ears had a lot of wax inside. Offered no medical advice on how to treat that for a 7 yr old. So just go in ready to think on the spot for what they fail to! I thought it interesting as well, when he said could he give her a hug, she said she didn’t want to get what he had. Hmm. I thought she said he wasn’t contagious and could go back to school in a day. Oh well! Maybe that’s just protocol.

LITERALLY SAVED ME. I became very ill yesterday and took off work to go to the doctors. Well the other urgent care on Franklin doesn’t have there stuff together and had a 2 hour long wait and that my 3:30 appt would go into closing!! And only cancelled my appt 40 minuets before 3:30!! How unprofessional! Yeah so I frantically tried to find the closest urgent care that took walk ins and just PRAYED I got in before they closed. I was so upset and was on the verge of a break down. I came in and no one was in the building!! Went to the front desk everything went so smoothly, filled out my paper work and was called back not even 10 minuets in there!! They were so sweet and kind I almost started crying bc I was so sure I wouldn’t be able to see a doctor today and severely needed medicine. Doctor was lovely! Immediately sent out my prescription. I was in and out in less than 30 minuets. I am FOREVER grateful for that safe haven of a place. Thankyou so so much. I would be in misery today with no medicine trying to find another doctors appointment today if it wasn’t for them! Thankyou. Thankyou. Thankyou.

Great staff and very caring. They called in a prescription that needed clarification, but addressed it right away. Highly recommended!

Great experience! Brought my kid in for a sports injury. Everyone was very kind and very thorough! Will definitely use again!

Great medical care, quick to be seen, thorough testing. So grateful.

Highly recommend this urgent care - I got my rapid & PCR COVID tests done here a couple times and they were very efficient & accommodating. The front desk staff is super friendly & all the nurses and doctors are absolutely phenomenal. Will definitely be coming back for any medical needs.

Definitely the best urgent care Ive been to. It was clean, the staff was very personable, friendly, and explained everything. Previous urgent cares have not listened when I described my symptoms but I felt heard here!

Wonderful!! I was so pleased to be treated with kindness and professionalism, and it was evident that the doctors cared. Service was also very quick, but not rushed. Definitely recommend!

Very caring Providers. Efficient office staff with no wait. Would definitely recommend.

Dr. Kurian and staff provided prompt and personal attention. I slice the tip of my finger with a butcher knife. I went to ED in Hillsborough and told to expect 4-6 hour wait at 9:00 p.m. I left and went to Carolina Urgent Care at 8:30 the next morning. I was out in about an hour (most of that time waiting on my finger to numb). Dr. Kurian was attentive and determined for me to feel no pain. Absolutely great bedside manner and care. I hope you don’t need an Urgent Care, but this one is the best!

Everyone was kind, understanding, and responsive to my needs. I have been here twice and both times was seen within minutes of my arrival. I highly recommend them to friends and family.

The reception and medical assistant staff were friendly and prompt. Dr. Kurian was so professional; even though I was there for a sinus infection, he astutely noticed one of my pupils was dilated and asked whether Id had an eye exam that day. (I had, and had forgotten to tell him). I felt very confident about his diagnosis and treatment.

Easiest and fastest urgent care experience I’ve ever had! Everyone was extremely helpful and kind.

Got an appointment immediately and was seen as soon as I arrived.

Fantastic. The facility is always nice and clean. Staff are friendly and I haven’t ever felt rushed. And the doctor I have seen is kind, friendly and attentive.

This is a great place for the urgent care. Doctor and staff are very nice. Dr. Kelly is a nice and knowledgeable doctor. Whole thing is done with 45 min. I strongly recommend to vist this place if something urgent need.

I was seen quicker than Ive ever been seen at an urgent care in my life! All the employees working there are incredibly polite. 10/10 will go there again (Hopefully not too soon)

A PA took care of my case.. an infected thumb.. which I knew from 2 days of growing pain would require serious medical intervention. I received the treatment which included lancing the swollen digit with a steady professional hand.

I’ve never had such a good experience at an urgent care. There was basically no wait time but more importantly the doctor and nurse were so sweet, understanding, and nonjudgmental. Queer friendly doctor!

I was seen quickly and the staff was attentive and professional!

I found Carolina Urgent Care by searching the internet for urgent care places in North Carolina. But I am big on quality so I searched for the best. I chose them specifically because of the reviews I saw online. When I arrived, the service I received, was parallel to the reviews. Even though I live an hour away, I will come back every time I need urgent Care.Ashley C.

The experience I had at Carolina Urgent Care was rapid and efficient. I’ve had both PCR and Rapid COVID testing done there and the process was very simple. The staff was extremely friendly, caring, and professional. I highly recommend them!

Got in quickly. Nice PA, staff, and facility. Admittedly, a bit of a puzzle to solve my issue. In retrospect, a different prescription would have been better.

Dr Kurian and the entire Carolina Urgent Care staff are incredible. We were amazed at the level of concern and care they took with a recent injury. They are quite simply the best.

Great office and wonderful staff! Was seen very quickly and felt comfortable the entire time.

My wife cut her hand slicing veggies on a mandolin. She was the last patient of the evening and they treated her like the first. Cleaned her up, glued(!) her wound and sent her on her way. Super kind and professional. 5 stars!

Dr. Kurian was highly professional. He took the time to pull up a seat, make eye contact with my husband and to really listen as he described his symptoms. I recommend this practice.

Just awesome!!! Had taken my grandma to the urgent care.. and just amazed with the gratitude and customer service that they provide.. Kudos to the team.. keep up the great work.

Honestly one of the better healthcare experiences I’ve ever had. There was no wait and everyone was really helpful.

Great experience. They seated my toddler quickly and took excellent care of him. The entire staff was friendly and efficient. We’ll come back in the future.

Dr Kurian was very responsive and extremely helpful in his care of our daughter. Would definitely recommend.

I was treated with care and professionalism. Time was taken to assist in diagnosing my issue and respect and politeness was always maintained. I felt like I got proper care.

An amazing and fast urgent care! I’ve been here many of times. Highly recommend! Everyone is so polite and professional

We are visiting from out of state and my 1 year is feeling icky, the ENTIRE staff was so great with her (and me) we were able to book a walkin online and waited less than 5 minutes once we arrived. 10/10

Im a Duke Professor. Going to Duke is free but takes forever. My appointment at Carolina Urgent Care was fast, competent, friendly and we covered my medical issue thoroughly. Bravo!

Absolutely wonderful experience. Super friendly and knowledgeable staff. If you have to go to an urgent Care in Chapel Hill this is the one to go to!

Made an appointment for 8am online, was out by 8:20am. The PA took time to examine and identify my issue. Highly recommend for prompt care!