Midwest Express Clinic

Nothing but nice things to say about the staff here. Always respectful and pleasant to deal with. I even brought them a few dozen of tamales. Nothing is better in life knowing these people are there 7 days a week to accommodate us and yes they deserve some tamales for a quick lunch. Thank you ladies

Love the medical staff that work here. They’re always pleasant. I’ve been there many times. I’m always confident in my diagnosis, and feel better when I leave. Would recommend!

When I cant get an appointment at my regular doctors office I can conveniently go to Midwest express and receive great care. Dominic is absolutely amazing with my little guys. He went to H.S. with my grown kids and makes my little guys feel comfortable and welcome when we have to come in. Keep up the good work 😍

Awesome facility!! Dr. Olga is fantastic!! She was the only one to figure out my friend has sleep apnea and is sending him for a sleep study. She is really wonderful!!

I had a horrible case of Poison Ivy. I was miserable and itchy and my PCP couldnt see me for a week. I walked in with no call ahead about an hour before they closed. Front desk staff super nice, the nurse who took my vitals was friendly and empathetic. The RN that treated me was quick, efficient and super warm. 10/10. I was in and out in under 20 min with an injection and two perscriptions to relieve my misery. The RN that treated had amazing hair too. Not relevant to the treatment, but it was super cool with silver and a magenta/purple highlight. Totes Jelly

I came in late with no appointment with terrible rib pain. Everyone was very kind, professional and I was in and out within 25 minutes. I got some answers and a X-ray within that timeframe- I got enough information that I could bring into my NP within the week. Would recommend 100%

The dr was very detailed and informative when explaining the results of my test and both her and the two nurses here were friendly and made me feel less nervous. Also the place smelled almost overly sanitized and disinfected. Definitely recommend if you got the option to choose the urgent care you go to.

Excellent experience! I dealt with 3 staff members. The receptionist, (didn’t catch her name) Dominic in Triage, and Amanda, who treated me. All three were ABOVE BOARD, so very kind and professional. Wait time was less than 10 mins and my prescription was called in to the pharmacy and was almost ready for pick up by the time I got to CVS not five mins away. Cedar Lake Minute Clinic is definitely, my go-to place if I’m not able to get in to my Doc.

Kerry who works there is absolutely amazing. She is just great overall. Great with kids, my son saw her and she was so helpful. I cant say enough about her.

They gave me the best news of my life that I was pregnant and I wasn’t expecting it, especially when I have been told for over 10 years that I would never be able to get pregnant. Best day ever!

The PA Kristen was very informative and provided me with everything I needed for my visit. Brianna was professional and personal as well. Front desk were very kind too!

Dr. Thomas was excellent in providing services for my daughter. She had an abscess in her mouth and needed antibiotics until I could get her in to see dental. Very nice and patient with my daughter as she is 3 and has Down Syndrome and did not want to cooperate. He also let me know of a dental place nearby that offered emergent dental services! Thanks!

First time going to Midwest, my daughter had a rash on her feet and refused the *other* urgent care, and we didn’t wanna wait for an appt with her PCP. Everyone was super nice, facility was clean, and I really liked that the doctor wants her to come back in a week to check it out and follow up herself instead of just sending us on our merry way like others. I felt heard, like the doctor actually listened, and cared, she was very thorough and overall just a great experience for being at the doctor!

The staff was very nice. The NP I saw was not. She first accused me of taking drugs…which I do not. I had a pain in my side and my back along with sensitive skin to the touch in those areas. She basically called me a baby and to take ibuprofen. On the way out I asked her if I should get blood work…she said I was “reaching” and said I was paranoid. 3 hrs later I was curled up in a ball on the floor. I was rushed to the ER. Turns out I have a kidney stone

Ive only been here a few times, but have always had great service. They dont act like your bothering them by being there. They actually help.

Greeted with a smile, wait time reasonable, male medical assistant listened and was very patient friendly, Dr Jasmine was very kind and communicated clearly what my next steps were. Overall a great experience. Thank you!This was my 2nd visit to the clinic in Cedar Lake. Both times greeted pleasantly, minimum wait time, I had two different medical assistants, both were very patient friendly and explained everything they were doing. Both times I had the PA, who was also very kind and made me feel that I was in good hands! Clear instructions and follow up…I felt cared for!!

I love this Midwest Express Clinic. Every single nurse, doctor, receptionist we had dealt with has been wonderful. Even when they are busy, the wait has never been too long for us. The office is also very clean, and it’s so appreciated. Even when they are swamped, everyone is always kind. I love having Midwest Express so close, we’ve never had a bad experience here!

It was wonderful. When youre sick, you want to be home. They took me right away, gave me good care, and the staff was very friendly and helpful to make me feel comfortable. Id go back in a heartbeat. Trying to make an appointment with my Dr.... , maybe they can squeeze me in a few days later. Going to the emergency room is another nightmare. I needed immediate help and got here!Thanks!

Staff was very friendly upon arriving and getting me checked in, wait was less than 10 minutes, nurses were friendly, gentle, and quick while i was sick/in pain, and Dr.Cullings was very informative, professional, and I will definitely be back soon because of such a great experience!

They see you fast. Very professional. Dont have to wait days to see a doctor. The doctor I saw was Briana. Excellent people skills.

Went in and was greeted. Did not have to wait long and was brought right in the back. The lady who seen me was very nice and efficient. Definitely would recommend.

The staff here are incredible! They listen and respond to concerns in a caring and respectful manner. Quick service, truly remarkable experience.

Went at about 10am on a Saturday as a first time patient and got in and out in UNDER 40 minutes! Was very impressed with the wait time and polite staff. Would definitely recommend.

Very thorough and knowledgeable staff, Dominik was very friendly and personable! Would not hesitate to come back in the future. Great experience!

I have come here many times instead of going to the GP and every single time the service is fast, compassionate and professional. I highly recommend Midwest Express Clinic.

I was a walk in. Staff are very professional. Wait was minimal. Nurse Practitioner also very professional. She was patient and knowledgeable , thorough when explaining the ailment I had. Out of there around 1 hr.

It was a very good experience. Everyone was very knowledgeable and kind and pleasant. I especially liked a lady Doctor Who took her time and explained everything to me. The facility is very upbeat and clean. I recommend this place highly.

Very friendly. Took care of me and explained everything thoroughly. Have gone there before and everytime it has been good.

Check in to check was about 15 minutes total! Jennifer the NP was amazing! She diagnosed, treated and said I would be better the next day and she was 100% correct!Midwest Express Clinic CedarLake ROCKS

My son was seen by the nurse practitioner Bre and she was great with handling his care. The front office ladies were very helpful and made our check-in process pleasurable. Thank you!

This place seems to only care about money. I came here because I didnt have a primary care doctor. We just moved to the area. I was in and out so fast that I dont know how they can even charge me. I went in for a very concerning bump on my neck, which obviously had me worried. I was seen by whomever, who first couldnt find it, until I showed them. Once they found it, I then was told I needed an ultrasound and whisked out of the room, back into the lobby. Not a single word was said other than that. No explanation, no nothing for that matter. I had to basically beg them to explain anything to me, I felt like a huge inconvenience to them. Then, I got the ultrasound, which was an absolute waste of money!! I had to call to get my results. All I got was that it looks like it might be a lymph node, and itll go away by itself. Thanfully, I got a real doctor who actually cares about their patients, and they are working to resolve my issues. I had to get another ultrasound because the one they did wasnt detailed enough to get any vital information from it. So, I paid hundreds of dollars for an ultrasound and appointment with them for absolutely no reason at all. While still needing treatment for what was really going on. I would strongly recommend NOT visiting their locations. They also make it seem like they want to be your primary care doctor, which is completely ridiculous given that they are an emergency provider, for emergencies, not day to day care. What a waste of time and money. Lastly, they will blast you with reminders to leave, then a 5-star review.

From the moment I walked into the Midwest Clinic in Cedar Lake, I was treated with absolute kindness and concern. The wait was only a few minutes. The physician I saw was amazing! He truly listened to my concerns and he also went further to figure out why I was having difficulty. I have a follow up date to come back next week and I feel at ease. The prescriptions he prescribed have already started helping me in the first day. I highly recommend going to this Midwest Clinic! Exceptional service! Everyone is super great and there are many health issues they can handle there. You will definitely feel taken care of!

Good care provided quickly. Very pleasant staff

The staff was great! Their care was understanding and the patient and caring.

They are so pleasant, I almost look forward to my next accident. Very clean, efficient, friendly, professional, and informative. I’m glad they are here in Cedar Lake.UPDATE: 12/26/22: Came in for bad cold/flu symptoms. They were very crowded. But again, very professional and proficient. This time I’d like to thank Bethany, Breanne, & Tracy for keeping us healthy in Cedar Lake.Update: 6.28.24: I finally contracted Covid. The staff is always the best there. I believe both the Triage Nurse and the NP were named Morgan. They were excellent. I will keep giving 5 stars because they keep earning them.

Always a good experience at this location. Very empathetic and efficient. Stitched/patched me up more times than I care to admit.

Great staff. Friendly and polite. Got blood work done and was in and out. Bethany was fantastic

Great office and staff is so nice and the sports physical was so quick! We got in and out so fast.

Dominick, is always professional, kind and has a smile on his face. Wonderful young man. Dominick does a great job at givingB-12 shots also. Thank you! 😁The receptionist didn’t have change for a $20.00. So, I had to charge $10.00! 🙁

Place was hopping so I was nervous it would be forever, but theyre efficient. We had X-rays and dx right there with soft cast applied. They can do a lot in that little place! I was impressed with friendlessness, open about wait time, everyone was thorough and professional.

Excellent.... the entire staff was so professional and kind. I would recommend MEC to anyone needing non-emergency medical attention. Thank you!!

Had to come here twice in the past couple months. Both times I received good care and was seen in a very timely manner. Everyone is friendly and pleasant.

Great staff, very concerned and caring. Always have a great experience. Chenoa Salazar was awesome, the doctor that helped me was really kind. The doctor after that was in a hurry because it was closing time, but she helped me.

Between myself and my husband we have been to MEC 3 times recently. Each time was fast and efficient. The location is very convenient for us and best of all they accept VA coverage which is a very big plus!

My experience was great! I got help that I needed. The visit was long enough to share all important things. The doctor listened and was very gentle.

The staff was amazing! Super quick, easy experience. Highly recommend!

Receptionist was extremely nice and compassionate. Our nurse was the same, very friendly and Dr Keller was wonderful. She took her time and really cared about my daughter! Cannot say enough good thing about our visit!

Doctors are good. The one receptionist is nice. All the other ones suck. Checked in waited over and hour and a half for my call to come in. Thankfully I called because the receptionist that took my paperwork I guess threw it away because we werent even on the list. I guess she was too worried about her lunchbreak. May be ill just stick to our regular doctors.

Very smart and sweet doctor that’s very comfortable to talk with. All the other supportive people work hard and they’re very nice.

Was visiting from out of town when I woke up with a fever and a sore throat. Midwest Express Clinic was quick, courteous, and clean! Had a great experience and got my diagnosis and my meds pronto. The doctor even called me after my visit to let me know about some potential side effects of my drugs which I really appreciated. Would definitely use them again!

Yesterday was the first time I’ve been here. My 10yo was sick and needed to be seen. Another place told us a wait time of at least 2.5 hrs….so when I called here they said that although they couldn’t give me a wait time over the phone there were only a few people in the waiting room and they do their best to see patients within an hour. Sure enough we were seen within 10 mins of me filling out paperwork. Both the nurse and PA were very sweet and explained everything that was being done. We waiting maybe another 10-15 mins for test results. All in all, it was a pleasant experience given the circumstances.

I have 5 children and everytime I go to Midwest Express clinic they are friendly, helpful and quick to get you taken care of and then out the door. It definitely is a blessing to this busy mama. I highly recommend them!

Got right in no waiting. Dr was kind and listened to all the details of my issue. Very helpful to have a place so close to home when you need a quick issue resolved. The staff and aids are the best kind and patient.

Midwest Express Clinic - Cedar Lake is top notch. They do about all the main medical needs from annual check-ups to stitches to physicals to blood work and then some. All of the staff have been very welcoming and thorough in explaining everything. Highly recommend.

Wonderful staff. Clean and fast service. Jennifer Sellers is awesome. She is very knowledgeable and she cares about her patients.

Went in on a Sunday morning as a walk-in. Would highly recommend this facility. Was busy, but the wait wasnt bad at all. Receptionist was very polite. Nurse and doctor were personable and professional. Took time with me, answered any questions I had.

Fast service! I thought my son had an allergy cold but they discovered an onset ear infection & started him on meds before the ear pain started. He’s starting to feel much better! Thank you!

I was able to get in right away on a Saturday afternoon and got in and out quickly. Very nice staff.

My family loves this place. Thwy are ALL nice, professional, and personable. 90% of the time, you get in and out. Very lovely and convient office.

Legit, never make you wait, very organized, and get you out quickly. Very impressive.

Great experience... I have had bad experiences in the past with them.. as in I was the 1st appointment and 1st one in the waiting room and I sat for hours and they took everyone who came after me 1st....but its in a covenant place for me so I thought I would try again ..and it was much better this time !!

Went to Midwest express clinic on a Sunday morning for a rash on my wrist was in and out quickly and everyone was friendly and smiling!!!

I needed to see a medical professional on Christmas Eve and Midwest Express Clinic was there for me. They were open. They listened to my problems. Thwy were equipped with the equipment to check my heart function. They checked me out and ran pertinent tests. They prescribed a medicine to help with the pain I am having. I was pleased with the concern and care I received.

I have gone to Midwest express clinic for everything from sinus and ear infections to x-rays for a busted ankle. They have always been welcoming and timely and gave me proper referrals when needed. They even helped set up my appointments for referrals and after care. The clinic is very clean and professional.

My first time at this particular clinic in Cedar Lake. I’ve been To Midwest Express Clinics at other locations before. This one was large, everything was exceptionally clean. All the staff were nice & caring. I was very impressed. They listened to my concerns, answered all my questions, and did a good evaluation/exam to cover my concerns. Definitely will use this one again if a need arises. Added bonus it’s only 5 minutes from my home.

This is our go to place since it’s really close to our house and every time we go, we have such amazing experience. Everyone is kind, they make my husband and myself and our kids feel so comfortable. Would definitely recommend.

I’ve been to this urgent care three times since moving here. Once for a severe sprained ankle, where they were so quick to give me an xray and then send me home with a boot to help me walk. Most recently, I went because I couldn’t hold down any food and hardly any liquids for three days. I had already been to the emergency room because the first day I got so dehydrated. The ER was hardly any help—sending me home as soon as I could walk out with a bag. This urgent care literally gave me a shot, some anti nausea meds, and explained exactly how I should drink and eat to settle my stomach. By that night I was able to eat again. They’re literally so kind and fast and I never feel judged. This is the best urgent care I’ve ever been to.

The staff is always professional, thorough and knowledgeable. I highly recommend this location.

My visit to Midwest Express clinic was very satisfying, re: my visit as a patient. The receptionist/office manager was friendly and professional as were the NP and her assistant. My visit was brief and my poison ivy issue was addressed.The only glitch was that the paperwork I filled out on their website was lost in cyberspace and so I had to redo the same in office.I would recommend this office to anyone who is looking for a professional, friendly and efficient urgent health care office.

Hurt my foot, had X-rays done. Gave me crutches and put me in a splint. Very nice and kind people! Fast and efficient. Next day went for xrays, said they would call same day. A whole week of calling and no answer. One week layer, I called for the last time and finally got an answer! One week too long!

The staff was very pleasant from the phone call I made to them for directions to the office, to the first time I walked through the office door. Everyone was so professional and very nice. I will most definitely come again.

Getting checked in was fast, the receptionist was so pleasant as was the nurse and the doctor was pleasant and knowledgeable. Was in and out with a diagnosis within a half hour, prescription called in promptly. Lits of compassion and respect for privacy there as well. Used this place before and was impressed then as well

Everyone there from the front desk to the caregivers were so kind and friendly. They take their time to talk everything over with you to make sure you understand and are comfortable. The office is very clean and inviting.One thing I would love for then to expand on services offered. Like spider vein removal.

I use this clinic often when I needed because it is convenient close to my house and open late hours. No issues till yesterday visit.According to the “ new policy “ they need your credit/debit card in file and you pay copay before you get in…. Seriously people! Insurance info is not enough, you need” just in case “our CC in file where all this fraud is going on regular bases? If this is how you going to work you are losing a lots of people. I’m done with you! Front desk are not very pleasant. Doctor and nurse was very nice and informative.

Yesterday was the first time I had ever stepped into this location and was I blown away! Everyone was so kind and patient. I felt welcomed and heard. They were so good with my children (who were the patients) and I walked out feeling like yes i finally found somewhere where i feel comfortable and feel like i can trust their expertise!! Thank you ladies!

The Cedar Lake Midwest express clinic has been one of the greatest additions to our town. My family is very grateful for the helpful sympathetic staff and doctors that has helped us on several different visits. Thank you for caring!

Making the appointment for my son online was extremely fast and stress free. Once we arrived, we were greeted by the front desk and saw our medical team within 10 minutes. Everyone was fantastic and helpful and I would definitely go back and refer others! Thank you for all your help!

The staff seems caring, no matter how busy they are. I always feel that Ive received the best care and never felt like I was a burden when I ask questions.

Great Caring Staff. Always feels so much better after our visits.

My experience at Midwest Express Clinic was very good. I was greeted promptly and warmly. Staff was efficient and courteous. Nurse Practioner was very kind and explained the diagnosis and ordered medication. I would go back anytime I need to.

Fast, friendly, and great service! I would highly recommend. :)

I love Midwest Express. They are always very kind and most importantly prompt. I get the care I need and Im back to my life healthy and happy. Great job.

Great place my favorite urgent care by far dom in the front is always helpful! And both Kristen’s are great!

Chenoa was very helpful when the pharmacy was not. She showed bed side manner to the fullest. She stayed on the phone with me until my problem was solved and I was able to get my sons medicine. The doctor (I forgot her name) was unbelievably nice and listened to my concerns. Great experience.

Dr. Keller was extremely rude and judgemental. I brought my infant daughter in for a rash on her back that I had just noticed the night before. She then tried to accuse me of lying and that this rash mustve been there much longer and I just didnt feel like bringing her in. Then, without any other checkups other than taking her temperature (which not to mention, she physically pinned my daughters arms down and said it was our fault that she wasnt crying), she just sends us away with a medicine for strep. I asked her if she was even going to test my daughter for strep, and she rolled her eyes and with an exasperated sigh, she goes well I guess if you want to we can test for that. She gets tested for strep, influenza, COVID, and RSV. She didnt even have strep. SHE HAD RSV. she actually intended on sending us away with medicine for a completely different illness and who knows what that couldve done to her body. All because she was too lazy and couldnt be bothered to do a literal 10 minute test.

I took my daughter here for a school physical. Everyone we encountered was pleasant (reception, medical assistant, provider). Once we were in an exam room, we were informed there would be a short wait time. Knowing there would be a wait alleviated any frustration I might have had not knowing. Overall, great experienceUpdate 8/20/23: I have been here several times since my original review 2 years ago. Every visit has been exceptional.

I absolutely love the Cedar Lake Location! The doctors there are outstanding. They all take their time, let you express your concerns/symptoms, and take them into consideration. They dont treat you like cattle and rush u out. That is rare to find anymore.

Whole staff at Midwest is great. Kristin the PA really shines and truly does care about her patients!

Scheduling was simple. The front desk employee was friendly. The nurse practitioners or physician assistants were thorough and professional. They also put me at ease with their caring manner.

I had a pleasant experience at the urgent care facility. I was in the door at 6:30pm and walking out at 6:55 with a diagnosis and a prescription phoned in. The desk and PA that took care of me were pleasant and professional.

The front desk staff, nurse and doctor all were extremely nice! Everyone made my 4 year old feel very comfortable. The nurse and doctor were very informative and thorough. So glad to have this place nearby. Thank you!

This place is a joke. They dont have doctors, they have providers. They arent properly equipped. Their form is offensive asking about assigned genders. Genders arent assigned, theyre genetic, LITERALLY! Theres nothing express about it, unless you have their app, apparently. Is this a club or a clinic?This place seems predatory. If you need real medical assistance, Id suggest going to a real hospital or a real urgent care clinic.

Amazing experience all the staff is so kid and everything is decorated nicely

The entire staff was friendly, knowledgeable and very professional.Did not have to wait long, quick response.Very clean and very nice looking.

The staff are so welcoming and helpful. The providers dont make you feel rushed and take the time to listen to what you have to say as well as answer any questions you may have. The facility itself is so clean. These employees really care about you and the environment. I will always come here for my urgent care needs. Thank you so much for a great experience.

I’ve never been to a urgent care before, but my first time was at Midwest.. and it was wonderful. Everyone was super friendly. They saw my 9 year old son within 5 mins of us getting there. The doctor on site was super sweet and patient with him. I would absolutely recommend and if needed will be going back.

Very nice staff. Listen closely to your concerns and discuss options, plan of care, and follow-up. Will use services again when acutely I’ll and unable to see my primary care physician.

I was very impressed with the quality of care received and the large amount of services provided on site, Megan show a great deal of compassion and concern for my concerns,was fully aware of solutions and explained them in a very understandable manner,very impressed. Didn’t realize all the services available before but will frequent Midwest first.

Super friendly staff. Super clean and quick. I am so glad I took my sick toddler here.

Great clinic with great care! Staff is very welcoming and truly care to serve your needs. Very clean and overall friendly, professional atmosphere. Reasonable pricing and takes most insurance. I also enjoy the convenience this clinic offers in terms of daily check-ins offered.

The front staff was courteous and professional. The nurse and doctor I saw were both very knowledgeable and compassionate. Even though I was in and out fairly quickly, I never felt rushed at all by any of the staff. I would absolutely recommend Midwest Express Clinic in Cedar Lake!

Fast and friendly service from beginning to end. They care for their patients and dont just rush you through. Even when the wait is longer because so many people need to be seen, the doctors and nurses take the time to get to the bottom of it and help you feel better.

2 year old Daughter got a gash in her head playing with her bigger sister, the nurses gave her toys and got her comfortable right away after a super short time in the waiting room. Unfortunately she had to have a staple done (which I’m grateful they do that there!) but the nurses blew bubbles for her and made it a breeze. The PA was informative and gentle. 10/10 experience. In and out within a half hour, saved us an ER trip, and were open at a conveniently late time.

I stopped in after work for lower back pain. I was seen right away and was cared for perfectly. They even had me schedule a recheck to make sure I’m getting better!! I will definitely be using this facility in the future.

I have been to 2 different Midwest Express locations, multiple times, over the last year and a half. At both locations, I was impressed with the service and very happy with the people who have taken care of me. Sometimes it gets stacked up, like everything else nowadays, but I have never had an unreasonable wait. Wish my town would get one!

Very friendly, clean and quick. Would definitely recommend.

I went into the Midwest Express Clinic in Cedar Lake last night expecting to be there for hours and was in and out in less than 20 minutes. The staff was so kind and gentle and efficient. The NP was amazing; seriously a knowledgeable, warm, caring vibe. We will be back for sure!

Very convenient. All the staff were extremely polite and great with my young child. Highly recommended for an urgent care. The emergency rooms are busy and expensive. If you just need a simple check up, this is the place to go for sure. Thank you Midwest Express!

This place is great. I signed up for a time slot online, so I could just walk in and get looked at quickly. Everyone was friendly, the place was clean, and the staff helped resolve my health issue quickly.

It was such a relief to get a check up on something so embarrassing, they took good care of me! I’m even making them my primary! great people! With great smiles! Thank you again!!!

The nurse practioner Miss Bernard was very professional, she is courteous, well observing with my diagnosis. She listened very well and was very helpful to my road to recovery.

The staff was amazing. Super short waiting time, and they had my 5 yo leaving with such a smile feeling like a princess in her crown (that they gave her). Super friendly and knowledgeable and I will definately be back.

Great experience, filling out everything online saved a lot of time checking in. Everyone was very friendly, was seen in a very timely manner, educated staff, very personable. Thank you.

I went in to get a B12 shot and it was my first time. I didn’t get the woman who administered my shots name but she was awesome!! Super personable and friendly and I will be back because of her! Customer service is really important and when you have a good team it makes a difference! It’s also very clean and great location.

Midwest clinic fails to update billing history and payments and continually withdraws already paid bills without authorization from my account. Have called their hotline several times and spoke to representatives several times and requested a full billing history to reclaim over payment. Midwest refuses to email or mail billing history. I will be contacting my bank to stop unauthorized payments and possibly retaining an attorney to resolve this matter. Beware fellow patrons.

My son was seen, and they wanted him to follow up a week later. We made an appt, arrived 10 minutes early. Waited 10 minutes in the lobby and then called back to the triage room. After a few health questions and vitals, we were taken back to another exam room. We waited 40 minutes in this room, and then decided we were ready to leave. I think someone should have come to the room and said something about a long wait, or explain something/anything.... But nothing. No one ever came into the room.I decided that my time was worth more than being forgotten in an exam room. I peaked out the door and said, I guess we should leave. This was heard, and we were finally seen after this medical professional/ NP? apologized profusely for our wait.We paid $40 copay/and waited 40+ minutes for them to tell us that my sons lab tests were negative. We were with that medical professional a whopping 4 minutes. Seriously?! Im sure you will charge my insurance for a full exam too, right?Another sketchy thing... copays. A week ago, one was not collected, and I had to sign a paper, and this week, the front desk said it was policy to collect it if required from insurance. My insurance didnt change in a week. You better believe I will be watching what they charge the insurance company and disputing anything that didnt happen.Im extremely disappointed, and feel scammed out of $40copay.

I had a bad cough for over a week. My primary care doctor did nothing but give me a cough syrup. I came to the clinic and saw Karri the nurse practitioner and she ordered a round of antibiotics. I came back the following week and the cough was a little better. She then put me on the course of two antibiotics, and now I have no cough. Cary took the time to listen to my concerns. She took very good care of me and I will be back to see her if I have any further problems. My care was excellent and this facility is wonderful.

Theyre quick and helpful and everybody there is real nice

Fast curtious service,truly helped us figure out a wrist full of Arthritis.Thank you.X Rays and seeing the Doctor total time there was 45 minutes.

The staff at midwest express clinic in Cedar Lake was very helpful an took time to listen to my child with his symptoms. They treated my son like a patient an not a number and I would recommend this facility to others.

Fabulous staff here at the cedar lake Midwest express! Beautiful office, clean, personable and knowledgeable staff.

The service was quick and very good. I was seen by a doctor within 20 minutes and out the door not soon after. They seem to care about their patients.

We are regular attenders to the Cedar Lake location when our reg docs are weeks out to get in. The entire team at this location has a faithful record of being kind, thoughtful, great sense of humor and accommodating. Even during peek sick season they are quick and eager to help with great personalities! Love the movies on in the waiting room too !

My 20 month old was sick and pcp was booked for at least a day, so we came here. The staff was very friendly and patient with my sick toddler. The office was clean and we were in and out within 30 minutes! Couldn’t ask for anything better. They even had a little goody bag for her with stickers and a toy. Nice place and wouldDefinitely recommend

Everyone was so helpful and polite, from the front desk until I saw the doctor. I was impressed with the whole operation!!! I would highly recommend Midwest Express Clinic to anyone!!!! I saw Megan, and she was absolutely caring and amazing!

Really super nice people, they get to business right away, very professional and at the same time very courteous and caring great place to go if you have to go someplace to get better

The staff in cedar lake is amazing and always friendly

I really had a very nice experience with the provider Michelle Keller. Very polite and helpful. Would recommend 💯

Last Tuesday was my first time here, and at any therapy place to talk to someone.When I walked in I was greeted, and was given paperwork to fill out. After that I was called by my therapist Claire. She was lovely, kind, and listened to what I had to say. Claire also asked me the right questions. Ill be coming back to this place again.

Quick,professional service. I would definitely recommend.

Excellent customer service! Give them a try.

Wonderful! Quick, clean, nicest providers. Love that this is so close to home ! Thank you!

This was my first visit to Midwest Express and was very satisfied. Check in was quick and easy. The staff was great. The nurse practitioner saw me in a timely fashion.

These people were great. I was a walk in & they got me in very quickly .The whole staff receptionist, nurse & nurse practitioner were very friendly , helpful, caring &very attentive. Ty cedar lake midwest for your excellent service!

The NP Bri at Midwest Express Clinic in Cedar Lake is absolutely amazing!!!!! She is not only very efficient at her job she also listens in a caring and non judgmental manner and answers any and all questions. Wonderful experience ❤️

This facility is great! Very clean, and as far as getting tested for COVID they follow proper guidelines. This is done by keeping patients in their cars until the office is ready for the patient to enter the facility, and go directly to the room they will be examined in. We drove from Chicago to go to this facility after our initial visit because of the great experience we had after Thanksgiving. Highly recommend this facility and the staff is great!!

I always have a good experience here. They were able to see when another place I tried to go to 40 min before they closed said they won’t have time to see me. MEC said to come right in as long as I made it in before they closed. Thank you!

This place is great! From the staff to the wait times nothing but a good experience! I would highly recommend to anyone looking for an urgent care for their health care needs. I would definitely return!

The NP was rude, refused to help my dad with pain after we told her he has been taking motrin 800 and tylenol. Asked for some thing 1 or 2 pills to get him through till we can get him to Ortho urgent care tomorrow. She refused said she not allowed to prescribe something controlled. She didnt even offer to give him motrin 800 which is not controlled. As an NP you are allowed to prescribe controlled substances. If midwest does not allow it then they should advertise that! They also did not tell us when we got there and seen at 515 that they would not have his x-ray results back tonight. if we knew that we would have never went there.

Amazing staff. The PA Megan listen to me and truly helped me. The whole office was kind, caring and outstanding.

I went to Midwest express clinic in Cedar Lake Indiana because I could not get into my regular doctor. I went there because my ear hurt. The provider I saw told me I had fluid in my ears. She went on to completely shame and degrade me for refusing a Covid test when I knew I didn’t have it. She also shamed me for not being vaccinated. It’s my choice not to put an experimental vaccine in my body. I am on blood pressure medication and by the time I left my blood pressure was 180/98. This is by far the most unprofessional group of medical providers I have ever have ever experienced . I would never recommend this business to anyone. If you are looking for professional responsible medical care this is not the place for you. In fact, my veterinarian provides better care for my pets than I received from this business.

Their staff, the nurse practitioner very pleasant, took their time

Very pleasant and professional clinic. Minimal wait time , seen promptly by PA and was out the door in less than a hour.

Always a pleasant experience! Everyone is attentive and care about the well-being of the patient (which was me). Thank you MW Express Clinic!!

Was unable to get into see my Doctor and was able to walk in, be seen and taken care of asap.Everyone was really nice.Was a great experience.Will go but again.

Went in for a sports physical. Everyone was quick, efficient and friendly.

Very friendly and great with the kids. Best clinic in the area.

Always a great experience. Friendly, knowledgeable staff. Not a long wait.

I went to the cedar lake Midwest express clinic for severe back pain.Turned out it was a muscle spasm on my lower right side that was causing the pain. Dr Kristie advised me on what she’d prescribe me, n to do gentle stretches, then Amy helped me out w a couple shots to block the pain. They were both exceptionally helpful!! Thanks so much ladies!!

Walk-in appt to get blood work done. Staff was extremely friendly and on point! From the front desk to the nurse and doctor. Excellent!

Last minute appt to get my daughter in and Krystal and Chelsea made our night! Thank you for taking the time with her and making the evening memorable. Krystal is great with the kids, she took her time and was very patient!Love that this location has rapid testing too! What a blessing! Thank you for bringing a location to us out in Cedar Lake!! It’s wonderful to finally have something close by!

Everytime we go, and Ive been to two different locations, everyone is so nice and takes such good care of my son! We dont wait to long which is great. And the doctors always seem so caring. I dont have any complaints and would highly recommend this place.

Very nice people. Love the doctor more then my own. A place where i can get my allergy shot. They were life savers. Clean , fast and worth it.

My daughter & family have been going to this Midwest Clinic in Cedar Lake since it opened. I couldn’t get into my own doctor last week so decided to go there for my first visit. I made an evening appointment on Tuesday March 22nd at 5:45. To my surprise, there was only one person ahead of me. I was called back within 5 minutes and out of there by 6:15. They scheduled a recheck for Saturday March 26 10am, in which I walked right in and they immediately put me in a room to wait for doctor. About 5 minutes later Dr. Vivian came in, we discussed my plan for the healing process & I was out in 10 minutes. The staff was so respectful & professional.Okay, had to go back there on Friday April 15th. Made an appointment at 5:05 and checked in while in my car. Only waited 5 minutes to get a room and 5 minutes for the NP to come in. The total time in & out was 45min.A great experience for not feeling well!

Always satisfied with this particular clinic. Staff is extremely nice, knowledgeable and professional. They get you in right away and always make you feel like they want to help you and are glad you are there. Great with kids.

Very polite and friendly staff. I really liked that you can wait in your car and they will call you when its your turn.

The facility is clean and the aesthetic is very nice! Staff was so kind, every single one of them from the front desk, to the nurses who took our vitals and the physician as well! I highly recommend the Cedar Lake Midwest Express Clinic.

From check in thru PA visit was simple, quick and I will definitely be back if needed. One thing I didnt get was any paperwork on my visit when I left. Other than that this was close to home and easier/faster than setting appt. with my doctor.

I got Covid and was tested and in and out very quick. Recommended to do over the counter products and if not better come back after quarantine. Answered all my questions and I felt comfortable when I left. Thank you. Hopefully I wont be needing your services again but if I do, Im there.

Love the Cedar Lake location, always so friendly and knowledgeable! Our NP took her time and was extremely attentive.

I took my son to Midwest Express in Cedar Lake a few days ago. Everyone was fantastic! My son has autism and gets anxiety about going to see a doctor. They were all great with him and were very kind to him. This is our go-to doctors office because most of the time it’s impossible to get the kids in with their pediatrician- by the time we can get an appt. our kids will either be super sick or not sick anymore. I love the convenience of Midwest and the folks there are pretty great.

Staff is nice, place is clean and new, but not the brightest crayons in the box. I sent both my kids for strep tests on 2 different days and they were seen by 2 different doctors. They were both prescribed antibiotics and both ended up with the total wrong dosage amount. One kid was getting way too much and another no where near enough. Kind of crazy Im the one that had to catch that.

I rate you a big 5! Thank you for seeing me and helping me. We are on an RV vacation from AZ. My husband found a clinic that was rated 3 something. I said no. Then he found you rated 5 and said lets go. I am so much better and will be calling to leave a report for Dr. Breanne McDowell on my progress. She was wonderful! Lynda Hill

1st time user. On a holiday but service was good and another faster than ER

MEC was easy, quick, and the provider was wonderful.

I always have a great experience at every MEC I have been to. Everyone is always helpful and friendly! Brittany Press made my visit feel so personal and welcoming! She helped me with everything I needed! I will definitely use MEC in the future!

Midwest Cedar Lake location .Very clean! We have had several appointments there and each time the staff is very friendly and thorough. Scheduling and check in are easy online. Have never waited very long to be seen. Very nice option to have so close to home!!

The care was good, thorough and personal. Great to have access to imaging and labs on site. Will definitely go back if needed in the future!

This is my second location that I have been to both have been great. I checked in online so there was no wait time. The doctor was very friendly and helpful. She listened to my problems. Will definitely goes back

They are always so kind and helpful. Will never deny somebody who needs the help and they’re usually pretty quick on getting you in and out so I really like this place. :)

Very friendly and efficient staff. Got checked in, had exam and then treatment within about an hour. Hopefully I wont have to go back but if needed I will definitely go to this location. Thank you to the doctor and staff

The receptionist was extremely patient and more than willing to take her time with me. I waited maybe 5 minutes at most to go in the back to see the doctor and when I saw Dr. Keller she was extremely helpful and has a great bedside manner. I would recommend this particular Urgent Care to everyone.

Very pleasant staff and knowledgeable with great caring!

Wait time was minimal and everyone was very kind. The medical care given is already helping.

Midwest was awesome! Very professional and courteous and fast! From the initial vital assessment till the time I visited with Rebekah Vega everything was top notch! I was surprised it was an express med center with the knowledge and care that was offered. The cedar lake Midwest Express will be getting my endorsement and further business. Thank you!

This a nice location. Not only for their own equipment and lobby (which is a little small, but comfortable), but the stuff around them too! The staff are all extremely friendly and helpful (being sent home with a care package with gauze, medical tape, and more was extremely generous, thank you!), they answered all of my questions and more. I highly recommend them!

They were pretty quick, polite and friendly, and take most insurances. I went in with a cold (as I suspected), but we just wanted to check because I’m pregnant. They quickly texted me for COVID, strep, and flu just in case. The results were quick, and I didn’t feel dismissed just because I went in with a bad cold. They even set up a follow-up just in case I didn’t feel better in a week. Will definitely go back and bring my future children there!

Good communication, in and out in around 20 minutes for a Covid test for work. I haven’t had luck at Dyer Midwest Express over the past 2 years but the Cedar Lake location is very efficient. They are good listeners and they do not have fragile egos like at the Dyer facility. I will be going here in the future!

Came from out of town and the doctor was very thorough. She was a great listener. Took time with me. Check in was easy, not a long wait for a walk in. Went to the Cedar Lake location.

Awesome service everytime! Staff is so nice and friendly, super fast service. Im always in and out in no time. They are great with kids, they have goodie bags to distract and calm them down. Breanne is the best!

I came in with an enormous amount of pain in my one eye and the doctor checked me and said she was very concerned about my eye and that I needed to see an eye doctor. She called Moses Eyecare in St John and they were able to get me in on an emergency basis. If she had not done that I would have had to wait for two days in extreme pain not knowing what was wrong. I highly recommend them… The doctor went out of her way to make sure I got the care I needed that afternoon!

Let me say this, my insurance is trash.. and Ive been here twice and not have had to pay a cent. Also its never been a long wait and everyone is nice. Its ironic that I can walk in here be serviced and out quicker then setting an appointment with a regular doctor.

Great staff! There for an ear ache and they saw me quickly and prescribed meds. I would not advise getting COVID testing there - they will charge you a full office visit (and sell it you as tracking for Lake County but its actually so they can charge your insurance as an urgent care visit and you pay a co-pay). Good luck!

Upon entering, the greeting was very friendly. The physician there was willing to listen. Very pleasant visit.

Dr. Keller and the staff are some of the most friendly, compassionate, professional & knowledgeable medical office staff Ive encountered in my 51 years of going to all types of doctors offices. They truly listen & care about your medical issues.

I was in the middle of moving and stepped on a rusty nail. Didnt have anything to clean or bandage it. I got right in, got a shot and cleaned up in 15 min. Super nice and friendly

Prompt, professional and compassionate care from the moment I arrived until I was discharged with the proper prescriptions electronically sent to my pharmacy of choice. Very clean facility with all of the staff using the appropriate levels of PPE and social distancing. I would return here if the need arises. The APN Jennifer Busse was excellent.

I loved the environment as soon as I walked in. Good vibes the entire visit!! The staff was super friendly!! Chelsea and I hit it off right away!I had went to Community Urgent Care first on the 17th. I ended up leaving with no medication to help my issue. They told me to ride it out. That an antibiotic wouldnt help.I had to go back to the doctor the 21st because I wasnt getting better and had more symptoms.I went to Midwest Express clinic instead for a different opinion. I told them my problems, and walked out with an antibiotic! They were straightforward and willing to help!I will definitely be coming back here from now on.

Was in Saturday was given cough meds. Called back Tuesday needing something different. The original provider was off. In order to get different meds have to go back in. Just needed the provider to call in new script.

Front desk employee went over the top just to make sure I was taken care of!

Reception was courteous and fast. Intake was also extremely quick. PA Kristina was professional and very empathetic. X-ray on site. I highly recommend this facility

Everyone was so nice and professional, I was in and out within a couple of hours, better than going to the ER thats for sure, I will definitely be going back.. Thank you Dr. Keller!!

Had to wait a bit. It was cold/flu season. But they moved us through quickly, yet still took the time to hear me out and make me feel better. Thank you for the great service.

This is a 5 star for sure, I went in with Chest pains not wanting to go to an ER and they got me in fast and I was taken care of. I love that I didnt have to wait and everyone was friendly and made sure I was comfortable the whole time. The NP even called after my visit to see how I was doing while I was in the ER! Forget emergency care I will be sending everyone I know to this clinic!!!

The staff was very friendly and quick to tend to our sick baby. I appreciated their gentle manner as a new mom I was rattled but they were calm and helpful.

The physicians at this location are always very professional and compassionate. The staff there is also friendly and helpful. I usually try to avoid going to urgent care clinics, but the Midwest Express Clinic in Cedar Lake, IN has become my go to especially when having any COVID related symptoms.

All the staff were very professional & courteous. I appreciate the online check-in/registration. Wait wasnt too long. Facilities were very clean. I would definitely come here again for urgent needs or school physicals.

Jennifer did an amazing job taking care of my family and very happy with the staff and clean facilities

The nurse at my doctors office told me to go to Midwest Express Clinic. Im glad she did. I couldnt be happier with the service and attention I received. I will recommend them to everyone I know. The practioner was great. You have a customer for life.